JPH04178743A - Monitor device for remote operation - Google Patents

Abstract

PURPOSE:To automatically execute proper instructions and judgement by providing a sound output device, a radio equipment which outputs instructions by radio, a dialing device which outputs instructions to a telephone or the like, a facsimile (FAX) output device which outputs instructions by a FAX, and a knowledge base storage device where human experience rules are stored. CONSTITUTION:This system consists of a contents analyzing device 1 which judges the message sent from a computer 20 to give an optimum instruction, a sound output device 2 which outputs the instruction with a voice, a radio equipment 3 which outputs the instruction by radio, a dialing device 4 which outputs the instruction by a telephone or the like, a FAX output device 5 which outputs the instruction by a FAX, and a knowledge base storage device 6 where human experience rules are stored. When the instruction is given to a sound, output means 13 at the time of mounting a magnetic tape on an MT device or changing a printer paper an operation message for an operator, an SE, or the like is transferred to the sound output device 2 to instruct the work by a speaker or the like. Thus, automatic monitor operation is possible.

Description

[Detailed description of the invention] [Industrial application field] The present invention relates to a remote operation monitoring device.

[Conventional technology]

In order to operate a computer, operational monitoring is necessary to constantly grasp the status of the computer. Operation monitoring involves checking the usage status of resources such as S-ware/software, for example, and when an inconvenient situation occurs, appropriate handling must be given.

Conventionally, operational monitoring has been performed by humans such as operators. Under these circumstances, system engineering business operations are becoming increasingly complex and require advanced technical skills due to the accelerating scale expansion (networks, nodes, number of management hosts, number of management components, etc.). It has become.

[Problem to be solved by the invention]

However, the current situation with this type of problem is that unless the operator is experienced, it is difficult to make appropriate judgments and it is difficult to ensure reliability. In particular, in business monitoring, changes in operational procedures occur due to changes such as version upgrades of business systems, and retraining of operators is required.

In addition, it is also a major cause of service degradation and security problems due to operator rotation, etc.

The present invention solves the above problems and provides a remote operation monitoring device that remotely monitors operations and automatically makes appropriate instructions and judgments by using a knowledge base.

[Means to solve the problem]

The remote operation monitoring device of the present invention includes a content analysis device that judges messages from a computer and issues optimal instructions;
an input means for receiving messages from the computer;
An analysis means that analyzes the received message based on the received message, and an audio output means that transmits the instructions of the analysis result in the form of audio data.
A wireless output means that transmits instructions on analysis results wirelessly, a tire link means that transmits instructions on analysis results by telephone, etc., and an instruction on analysis results as facsimile (FAX) data.
・Fax output means for sending instructions, output means for sending instructions of analysis results to the computer, monitoring means for monitoring the status of the computer, audio output device for outputting instructions as voice, and wireless device for outputting instructions wirelessly. and,
A fax output device that outputs instructions by fax, and a fax machine that outputs instructions by fax
It consists of a FAX output device that outputs data using X, and a knowledge base storage device that stores human experience rules.

〔Example〕

Next, the present invention will be explained in detail with reference to the drawings.

Referring to FIG. 1, one embodiment of the present invention includes a content analysis device 1 that judges a message sent from a computer 20 and issues optimal instructions, a voice output device 2 that outputs instructions by voice, and a wireless communication device that outputs instructions by voice. A wireless device 3 that outputs instructions via telephone, etc., a FAX output device 4 that outputs instructions via telephone, etc., and a FAX output device 4 that outputs instructions by FAX
It is comprised of a FAX output device 5 that outputs by AX, and a knowledge base storage device 6 that stores human experience rules.

The audio output device 2 is composed of, for example, a speaker system (overwire) or the like. The wireless device 3 includes, for example, a wireless device or an FM receiver.

The dialing device 4 is composed of, for example, an automatic dialing device. The FAX output device includes, for example, a FAX machine. The knowledge base storage device may include, for example, memory,
It consists of magnetic disks, floppy disks, etc.

The content analysis device 1 also includes an input means 11 for receiving messages from the computer 20, an analysis means 12 for analyzing the received messages, and an audio output means 13 for transmitting an instruction of the analysis result in the form of audio data. A wireless output means 14 that transmits instructions on analysis results wirelessly, a dialing means 15 that transmits instructions on analysis results by telephone, and a FAX output means 1 that transmits instructions on analysis results as FAX data.
6, an output means 17 for transmitting an analysis result instruction to the computer 20, and a monitoring means 18 for monitoring the state of the computer 20.

FIG. 2 is a flow chart of the operation of the analysis means 12.

Next, the operation of this embodiment will be explained.

The input means 11 determines whether a message sent from the computer 20 is a normal system or an abnormal system, or whether there is a response to the message to the computer 20, and if it is an abnormal system or a message that requires a response to the computer 20. If so, the message data is transmitted to the analysis means 12. This eliminates the need for visual judgment of messages, which was conventionally performed by an operator, and enables timely responses to abnormalities and messages. Input means 1
The criteria for selecting messages in step 1 can be dynamically changed by inputting information from the outside.

The analysis method stored in the knowledge base storage device 6 (step 101) is applied to the message transmitted to the analysis means 12.
). Next, refer to the rules of thumb (know-how) such as actions (operations) to take based on the analysis results (step 102), analyze the message (step 103), input actions based on the analysis results (step 104), If an output action is required (step 105), the audio output means 1
3. If wireless output action is required (step 10)
7) is the wireless output means 14. If a dialing action is required (step 109), the dialing means 15; if a fax output action is required (step 111), the fax output means 16; in other cases, the output means 17 sends a message for hair instruction. introduce.

In FIG. 1, when an instruction is transmitted to the voice output means 13, for example, when an MT (magnetic tape) is mounted on the MT device, or when paper in the printer needs to be replaced, an instruction is sent to the operator, SE, etc. By passing the operation message to the audio output device 2, a work instruction is issued through a speaker or the like. This eliminates the need for the operator to monitor messages, improving work efficiency. When an instruction is to be transmitted to the wireless output means 14, for example, when the MT is mounted on the MT device, or when the printer's paper is turned upside down, an operation message is transmitted to the wireless device 3 to the operator, SE, etc. Work instructions are given via FM register, wireless speaker, etc. This eliminates the need for the operator to monitor messages and to specify the work location. When an instruction is transmitted to the dialing means 15,
For example, depending on the type of message output from the business system, when it is necessary to urgently contact the SE, user, etc., the operation message is passed from the dialing means 15 to the dialing device 4 to automatically contact the SE or the user. As a result, it is possible to save labor and improve reliability when monitoring machines late at night.

When an instruction is transmitted to the FAX output means 16, the SE
When it is necessary to contact a user or a user (however, it is not very urgent), the communication is made by passing an operation message from the FAX output means 15 to the FAXI output device 5. This prevents communication errors and improves reliability. When an instruction is transmitted to the output means 17,
For example, when a message sent from the computer 20 requires a response, an automatic response message is returned to the computer 20. This eliminates the need for operator intervention and enables labor-saving or automatic monitoring of machine operation.

〔Effect of the invention〕

As explained above, the present invention is based on the operator's heuristics (
By retaining know-how (know-how) and business know-how in a knowledge base storage device, there is no need for operator retraining due to operator rotation or business system upgrades, and automatic computer operation is possible. It is possible to prevent deterioration and security problems from occurring.

[Brief explanation of drawings]

FIG. 1 is a functional block diagram of an embodiment of the present invention, and FIG.
The figure is a flowchart of the operation of the analysis means 12. 1...Content analysis device, 2...Audio output device, 3
......Wireless output device, 4...Dialing device, 5...FAX output device, 6...Knowledge base storage device, 11...Input means , 12...
...Analysis means, 13...Audio output means, 1
4... Wireless output means, 15... Dialing means, 16... FAX output means, 17.
... Output means, I8 ... Monitoring means, 20.
... Computer, 30 ... Remote operation monitoring device. Agent Patent Attorney Oto Uchihara

Claims (1)

[Claims] A remote operation monitoring device installed far away from the computer includes a content analysis device that judges messages from the computer and provides optimal instructions, an input means for receiving messages from the computer, and an analysis based on the received messages. an audio output means for transmitting instructions on the analysis results in the form of voice data; a wireless output means for transmitting the instructions on the analysis results wirelessly; a dialing means for transmitting instructions on the analysis results by telephone, etc.; a FAX output means for transmitting the analysis results as facsimile (FAX) data; an output means for transmitting instructions of the analysis results to the computer; and a monitoring means for monitoring the state of the computer;
An audio output device that outputs instructions as voice, a wireless device that outputs instructions wirelessly, and a fax machine that outputs instructions as a fax.
A remote operation monitoring device characterized by comprising an output device and a knowledge base storage device for storing human experience rules.