JPH03296396A - Automatic transmission machine centralized monitor control system in isdn - Google Patents

Abstract

PURPOSE:To increase the degree of freedom of the operator at a monitor center and the improve efficiency by revising dynamically a call destination in the monitor center of a B-channel medium such as a still picture device or a telephone set at a shop side so as to enable the communication with any of the monitor center. CONSTITUTION:A monitor center 1 and a shop 2 are connected by an ISDN network. An automatic transaction centralized monitor control means CCMS 10 is provided to the monitor center 1 and any of still picture receivers 11-1, 11-2 provided to the monitor center 1 receives either transmission still picture of still picture transmitters 20-1, 20-2 provided to the shop 2. A monitor receiver is connected respectively to each of the still picture receivers 11-1, 11-2 and a TV camera is connected respectively to each of the still picture transmitters 20-1, 20-2. Moreover, telephone sets 22-1, 22-2 installed in the shop 2 are connected to any of telephone sets 12-1 to 12-3 instructed by the CCMS 10 provided to the monitor center 1.

Description

[Detailed description of the invention] [Table of contents] Overview Industrial field of application Prior art (Figure 5) Means for solving the problems to be solved by the invention (Figure 1) Working examples (Figure 2) ~Figure 4) Effects of the invention [Summary] Regarding the automatic transaction device centralized monitoring @ control method in ISDN, both still image transmitting devices and telephones have multiple still image receiving devices in the monitoring center, one of the telephones and each from the monitoring center. The central monitoring and control system has multiple stores equipped with automated transaction devices, telephones, and TV cameras, and a monitoring center that monitors the multiple stores, with the aim of making it possible to change the connection to Dynamis Tsuku based on instructions. The monitoring center is provided with a plurality of still image receiving means, and an automatic transaction centralized monitoring control means CCMS is provided which is equipped with an input means for specifying the still image receiving means connected to the store's still image transmitting means. ISDN1. Configure the connection with .

Furthermore, the monitoring center is provided with a plurality of telephones, and the telephone of the monitoring center to be connected to the telephone of the store example can be specified.

[Industrial application field]

The present invention relates to a centralized monitoring and control system for automatic transaction devices in ISDN, and in particular, to enable call control from the center side for media (still image devices, telephones, etc.) at stores, so that calls can be received with devices designated by the center side. This is what I did.

[Conventional technology]

Recently, financial institutions such as banks are closed on Saturdays, but automatic transaction devices such as automatic teller machines and automatic teller machines are in operation and providing user services. The situation is similar even after 3pm on weekdays.

When trouble occurs in the equipment under such conditions, it is necessary to recognize the situation at the site in order to take countermeasures. For this reason, TV cameras, telephones, etc. are installed, and automatic transaction equipment and store conditions are centrally monitored automatically at a monitoring center.

For this reason, conventionally, as shown in FIG. 5(A), the store 2 is monitored from the monitoring center 1 via the public line W43. Therefore, in a store 2 where an automatic transaction device 61 such as an automatic teller machine or an automatic teller machine is installed, the terminal adapter 6
3 to check the status of the automatic transaction device 61,
A TV camera 62 is provided to monitor the conditions inside the store 2 and notify the monitoring center 1 of each condition.

The terminal adapter 63 polls each automatic transaction device 61- to detect their status, and when an abnormality occurs, an NCU (network control unit) (not shown) calls the monitoring center l and automatically This is reported to the archery device centralized monitoring and control system W (hereinafter referred to as CCMS) 51. CCMS5
In 1, when receiving such a notification from each store, it is decoded, its status is understood, and appropriate measures are taken.

Further, a still image transmitting device 65 is connected to the TV camera 62, and when an image transmitting command is transmitted via the external connection adapter 64, the still image photographed by the TV camera 62 is sent to the public from the still image transmitting device 65. It is received by the still image receiving device 52 of the monitoring center 1 via the line network 3, and the state inside the store 2 and the state of the automatic transaction device 61 can be monitored.

Note that this image transmission command is output by the operator using the CCMS 51 in the monitoring center 1, and the terminal adapter 63 decodes it and sends it to the external connection adapter 6.
This image transmission command is sent to the external connection adapter 64.
It is transmitted to the still image transmitting device 65 via.

In this case, one or more TV cameras are arranged in the store 2, and a still image system transmitting device is provided for each TV camera. FIG. 5(B) shows an example in which two TV cameras are installed, and a still image transmitting device 65-1.652 is installed. At this time, the still image receiving devices in the monitoring center 1 that receive the transmitted images from each still image device 2651.65-2 on the store side are fixed in advance. In the example of FIG. 5(B), the images transmitted by the still image transmitting devices 65-1 of the two stores are received by the still image receiving device 52-1 of the monitoring center 1, and the still image transmitting devices 65-1
The transmitted image No. 2 is received by the still image receiving device 52-2. Each received still image is monitored by an image receiving device (not shown). For this purpose, the still image transmitting device 6
5-1, the telephone number of the still image receiving device 52-1 is written in the NCU. The receiving destination is also entered in the still image transmitting device 65-2 in the same manner.

As shown in FIG. 5(C), the automatic transaction device 61 is equipped with a telephone 66, and is connected to the monitoring center via the public line network 3.
It is configured to be able to talk to the telephone 1153 of . Therefore, a customer or the like using the automatic transaction device 61 can thereby make a telephone conversation with an operator or the like of one example of the monitoring center. However, as shown in FIG. 5 (D), it is impossible to issue a command from the CCMS 51 of the monitoring center 1 to the telephone 66 in the store 2, and the telephone 1153 is used to call the telephone 1! 6
I was talking to 6.

[Problems to be Solved by the Invention] By the way, the conventional supervisory control system shown in FIG. 5 has the following problems.

That is, as shown in FIG. 5(B), the receiving device that receives the transmitted image signal from the still image transmitting device of each store is fixed in the monitoring center 1. Therefore, when a still image signal from a certain store is being received by the still image receiving device 52-1, for example, and the destination of a still image transmitting device from another store is also the still image receiving device 52-1, Even if the still image receiving device 52-2 is vacant, the monitoring center 1
I cannot receive it. Therefore, even if one store can be monitored, the other store will not be adequately monitored. That is, the call destination from the still image transmitting device is fixed and cannot be dynamically changed, resulting in poor flexibility.

Furthermore, as shown in FIG. 5(C), even if a notification is received from the terminal adapter 63 to the CCMS 51 of the monitoring center 1 that a failure has occurred in which automatic transaction device in which store, the CCMS
51 cannot make a call request to the telephone installed in the automatic transaction device.

Therefore, the monitoring center 1 must read the phone number from the phone list and call it from the phone number 1153 in the monitoring center 1, which requires a considerable amount of time from the time the fault is detected to the time the phone is contacted, resulting in delays in taking countermeasures. become.

Therefore, an object of the present invention is to provide an ISD that enables dynamic change of the receiving destination from a still image transmitter and also enables control of a store's telephone from a CCMS.
An object of the present invention is to provide a centralized monitoring and control system for automatic transaction equipment in N.

[Means to solve the problem]

In order to achieve the above object, the present invention connects the monitoring center 1 and the store 2 through an ISDN network. As shown in FIG. 1(A), a still image receiving device 11 installed in the monitoring center 1
-1, 11-2 is configured so that a transmitted still image can be received from either of the still image transmitting devices 20-1 and 20-2 provided in the store 2. Still image receiving device 11-
1. A monitor image receiving device is connected to each of 11-2,
Further, a TV camera is also connected to each of the still image transmitting devices 20-1 and 20-2.

Moreover, as shown in FIG. 1(B), telephone 1 installed in store 2!
CCMS with 22-1 and 22-2 installed in monitoring center 1
Telephone number 1i12-1~ instructed by order from IO
12-3.

For this reason, in order to control still image transmission and reception, as shown in FIG.
As shown in the figure, the CCMS 10 is equipped with a still image receiving device 11-
A keyboard 30 for instructing one of the still image receiving apparatuses 111-2, a selection section 31, and a number holding section 32 for holding ID numbers A and B of the still image receiving apparatuses 11-1 and 11-2 are provided. In addition, the still image transmitting devices 20-1 and 20-2 of the store 2 include an image compression unit 40 that compresses and holds images from a TV camera (not shown), and a command from the CCMSl 0, as shown in the former example. A decoding section 41 for decoding and a transmission IQM section 42 for controlling transmission for the destination ISDN number are provided.

In order to control the telephone connection, as shown in FIG.
A number holding unit 35 that holds ID numbers b, c, and d of 12-1-12-3, a message creation unit 36 that creates a transmission signal, and an off-hook detection unit 3 that detects off-hook of the telephone in the store example.
7. An ID detection unit 38 is provided which detects the ID number of the telephone in the store and outputs the ID number. In addition, the store 2 is provided with a terminal adapter 21, which connects the telephone 1 present in the command.
a decoding unit 43 that extracts the ID number of 2-1-12'-3;
A transmission control section 44 that controls transmission to the ISDN number of the destination, and a control section 45 that selectively controls connection of the telephone 22-1.222 are provided.

[Effect]

In the monitoring center 1, when the operator determines that it is better to receive and monitor the image of the TV camera connected to the still image transmitting device 20-1 of the store 2 using the still image receiving device 11-1, the operator selects a still image from the keyboard 30. Image transmitter W2O-
1, and the number of the still image receiving device 11-"1 (A in this example) from the keyboard 30.

As a result, the selection unit 31 selects the ID number (for example, CI
D-A) is output. Based on this, a message creation unit (not shown) creates a command signal instructing CID-A to send an image, and this is transmitted to the still image transmitting device 20-1 of the store 2 via the ISDN D channel. This command signal is decoded by a terminal adapter (not shown) in the store 2, and is recognized as being for the still image transmitting device 20-1.
Further, in the still image transmitting device 20-1, the decoding unit 41
The command on the D channel is decoded to recognize that the image is to be sent to the CID-A of the monitoring center, and as a result, the sending@seed unit 42 sends the image signal held in the image compression unit 40 to the monitoring center via the B channel. CTD-A. In this way, the still image receiving device W11-1 instructed by the CCMS 10 can receive the image signal from the still image transmitting device 20-1, decompress it, restore it, and monitor it.

In addition, when the CCMSIO detects an off-hook signal from the store 2 telephone [122-1 in FIG. When the monitoring center 1 recognizes that a call has been made from a telephone set up and determines that it is appropriate to have the telephone 12-3 answered, for example because the telephone 2-3 is free, it calls the telephone 12-3 from the keyboard 33. Enter the number (d in this example). As a result, the selection unit 34 outputs the ID number (for example, CID-d) in the monitoring center of the telephone 122 from the number holding unit 35 to the message creation unit 36, and the message creation unit 36 instructs to call CID-d. A command signal is created and transmitted to a transmission control section (not shown). At this time, the transmission control section has
Since the CID-d number of the telephone 22-1 has been transmitted from the ID detection unit 38, the command signal is sent to the telephone 1122-1 of the store 2 through the ISDN D channel. This command signal is decoded by the decoder 43 of the terminal adapter 21 in the store 2, and is determined to be directed to the telephone 22-1, and it is also recognized that the call is to be made to the monitoring center CTD-d. Then, the control section 45 controls the connection with the telephone 22-1, and the transmission control section 44 automatically makes a call to the telephone 12-3.

In this way, under the direction of CCMS, store 2's phone 1!2
2-1 and the telephone 12-3 of the monitoring center 1 become able to talk.

〔Example〕

An embodiment of the present invention will be described based on FIGS. 2 to 4.

FIG. 2 is a configuration diagram of an embodiment of the present invention, FIG. 3 is a diagram illustrating transmission and reception of still images, and FIG. 4 is a diagram illustrating telephone connections.

In the figure, the same symbols as in other countries indicate the same parts, l is the monitoring center, 2.4 is a business office such as a branch of a financial institution, and 5 is an IS
DN line, 11-1-11-4 are receiving devices connected to monitors A to D, respectively; 13 is a system controller;
Reference numeral 14 indicates four 1-interface adapters, 15 indicates a transmission/reception control unit, 16 indicates a console processing unit, 17 indicates a table selection unit, 18 indicates a table, 19 indicates a terminal terminal, 20 indicates a still image transmitting device for two business offices, 21 is a terminal adapter, 22-
1 to 22-4 are telephones, 23-1 to 23-4 are automatic transaction devices, 24 is a TV camera that functions as a surveillance camera, 2
5 is a terminal device for two stores, 26 is one interface adapter for two stores, 36 is an ID detection unit in the system controller 13, 37 is an off-hook detection unit, 38 is a message creation unit, and 40 is a still image transmitter. 20 is an image compression section, 41 is a decoding section, 43 is a decoding section in the terminal adapter 21, 45 is a control section in the terminal adapter 21, 46 is an automatic calling section, 47 is a transmission/reception control section, and 48 is a still image transmitting device 20 A control section, 49 is an automatic calling section, and 50 is a transmission control section.

The monitoring center 1 monitors each store 2.4-, and includes a system controller 13, consoles A to D, printers PA to PD, telephones A to D1, monitors A to D that receive still images, and a receiving device 11-. It is equipped with A to 11-D. Although console A, printer PA, telephone A, and monitor A are shown as being located separately in Figure 2, they are actually handled by the same operator, for example operator A, and are placed together. .

The same applies to the other items, and the items added with B, those added with C, and the items with D added are arranged together because they are handled by the same operator. Then, fixed classifications are monitored for each operator, for example, operators A, B, and C.

D is divided into Chiyoda Ward, Minato Ward, Shinjuku Ward, Shibuya Ward, etc. Therefore, operator A monitors the store located in Chiyoda Ward using console A and monitor A, and operator B monitors the store located in Minato Ward using console B and monitor B. The system controller 13, console processing unit, etc. constitute the CCMS 10 shown in FIGS. 1(A) and 1(B).

The system controller 13 creates a transmission message based on the data input from each console A to D, and
It performs processing corresponding to the received message, such as decoding the message received from ISDN 5 and distributing it to the consoles A to D, and is a part of layers 4-7 of the O31 layer model. a transmission/reception control unit 15 that performs corresponding control, a console processing unit 16 that selectively sends received messages to consoles A to D, decodes signals transmitted from consoles A to D, and processes accordingly; table 1
A selection unit 17 (FIG. 1(A),
(B)), telephones A-D of the monitoring center l, ID numbers of the receiving devices 11-A to 11-D, etc.
Table 18 in which ISDN numbers are stored (Figure 1 (A)
, including table 32.35 in (B)), an ID detection unit 36 that detects the ID number of the telephone from the off-hook signal when the telephone of store 2.4- goes off-hook, and that one of the telephones of each store has gone off-hook. The system includes a data analysis section 37 that detects a transmission message, a message creation section 38 that creates a transmission message and obtains the ISDN number of the destination store from a table (not shown).

Note that the monitoring center 1 is provided with an interface adapter 14, which performs control corresponding to layers 1 to 3 of the O31 hierarchical model.

The store 2 includes a still image transmitting device 20, a terminal adapter 21,
Telephones 22-1 to 22-4, automatic transaction devices 23-1 to 2
3-4, a TV camera 24, a terminal terminal 25, and an interface adapter 26.

The still image transmitting device 20 transmits the image of the store 2 taken by the monitoring TV camera 24 to the receiving device instructed by the monitoring center 1, and is an image compressor that compresses and holds the image signal taken by the TV camera 24. unit 40, a decoding unit 41 that decodes the message sent from the monitoring center 1 to the still image transmitting device 20, a control unit 48 that performs comprehensive control of the still image transmitting device 120, and a control unit 48 that creates and sends a message to be transmitted to the monitoring center 1. It is equipped with an automatic calling section 49 that performs call control, and a transmission control section 50 that performs transmission control to the monitoring center I.

In addition, in FIG. 2, one stationary V! is shown for the sake of brevity. Although an example is shown in which the J4 image transmitting device 20 and the TV camera 24 are provided, it is of course possible to prepare a plurality of these devices.

The terminal adapter 21 checks the status of the automatic transaction devices 23-1 to 23-4, and if there is an abnormality, it notifies the monitoring center 1, or decodes the message from the monitoring center 1 and performs control accordingly. In this case, the decoding unit 43 that decodes the message, polls the automatic transaction devices N23-1 to 23-4 to detect abnormalities, and detects the on/off state of the telephones 5122-1 to 22-4. a control unit 45 that performs general control of the terminal adapter 21, such as connection control to a specific telephone, an automatic calling unit 46 that creates a transmission message to the monitoring center 1 and controls outgoing calls, and an O31 layered model. The transmission/reception control unit 47 and the like are provided to perform control corresponding to layers 4 to 7.

Telephones 22-1 to 22-4 are automatic transaction devices 231 to 23
-4, and is used to report the status of automatic transaction equipment. and 1 interface adapter 26
03IQI! Performs control corresponding to layers 1 to 3 of the model.

Also, in store 4, like store 2, still image transmitting section 20',
Terminal adapter 21', telephone 1122-1' to 22-4'
, automatic transaction device 23-1' to 234', TV camera 2
4', a terminal terminal 25', and an interface adapter 26'.

Next, regarding the operation of the present invention in the system shown in FIG.
(1) Still image connection instruction and (2) Telephone connection instruction will be explained with reference to FIGS. 3 and 4, respectively.

(1) Regarding still image connection instructions ■ For example, when the control unit 45 of the terminal adapter 21 of the store 2 sequentially performs a boring operation on the automatic transaction devices 23-1 to 23-4 and detects an abnormal state in the automatic transaction device 23-1. , control unit 4
5 notifies the automatic calling unit 46 of this. Automatic calling section 4
6 creates a message containing the ID number of the automatic transaction device 23-1 of store 2 and the abnormal condition, and sends it to the ISD of the monitoring center I.
Notify the sending/receiving@seed section 47 along with the N number. As a result, the transmission/reception control unit 15 of the monitoring center 1 receives this via the ISDN network 5 and transmits it to the console processing unit 16.

The console processing unit 16 identifies the store 2 part of the ID number and sends this abnormality notification to a predetermined console A in charge of store 2. Console A thereby displays that an abnormal state has occurred in automatic transaction device 23-1 of store 2. The operator sees this and
When it is determined that a still image should be received on monitor A,
A still image transmission command as a data transmission command is output as shown below.

That is, the operator inputs the numbers of the monitor A indicating the still image receiving destination in the monitoring center 1 and the still image transmitting device 20 of the two stores from the keyboard of the console A, and operates the still image transmitting key. This input means does not have to be a keyboard, but may be another method such as a mouse. These signals are decoded by the console processing unit 16, and the numbers of this monitor A and the still image transmitting device 20 are output to the selection unit 17.
ISDN number and ID of monitor A (receiving device 1l-A)
number (to distinguish it from a telephone), still image transmitting device 20
The ID number is output from table 18 to the message creation section on the third day. As a result, a command is generated from the still image transmitting device 20 to the store 2 to instruct the monitor A, that is, the receiving device 11-A, to transmit a still image, and this command signal is sent from the transmitting/receiving control unit 15 using the D channel. and sent to store 2.

(2) At the store 2, the decoder 43 of the terminal adapter 21 decodes this, recognizes that it is addressed to the still image transmitting device t20, and transmits this command signal to the still image transmitting device 20. The decoding unit 41 decodes this and sends it to the TV camera 24.
It recognizes that the image signal of should be output to the receiving device 11-A, and notifies the control unit 48. As a result, the control unit 48
The automatic calling unit 49 is caused to send a call request signal via the transmission control unit 50, and in response, a call completion signal is sent from the monitor A, that is, the receiving device 11-A via the terminal adapter 21, and a still image is sent. It is sent back to the transmitting device 20.

■ When the reply of this incoming call completion signal is decoded by the decoding unit 41 via the terminal adapter 43 and transmitted to the control unit 48, the control unit 48 sends a data sending instruction acceptance signal to the automatic calling unit 49. is sent to console A. As a result, a data sending instruction completion notification is output to the console A as a response to the data sending instruction. The ID number of the still image transmitting device, TV camera number, etc. are also added to this, and can be confirmed by the operator.

(2) Next, in the still image transmitter 20, the controller 48 controls the transmission of the still image held by the image compressor 40.

The still image held by the image compression unit 40 is sent to the receiving device 11A of the monitoring center 1 via the automatic calling unit 49 and the transmission control unit 50, and the compressed image is decompressed and restored. It will be observed by the operator at A.

(2) Telephone connection instructions: (1) For example, an abnormality occurs in the automatic transaction device 1f 23-1 of the store 2, and the customer takes the telephone 22-1 off-hook to report this. At this time, the telephone 822-1 outputs a message such as "Please wait for a while until the telephone connection is possible" from the telephone receiver.In the terminal adapter 21, the control section 45 detects this off-footer,
6, an off-footer notification signal is generated to which the telephone 1! 22-1 has gone off-hook and the ID number of this telephone 22-1 is added, and the notification signal is sent to the monitoring center 1 via the transmission/reception control unit 47. The system controller 13 of the monitoring center 1 transmits this off-hook notification to the transmission/reception control unit 15.
receives the ID, notifies it to the off-hook detection unit 37, and
The ID is detected by the detection unit 36. This signal is also transmitted to the console processing unit 16, which recognizes that the notification is from store 2, and transmits this off-hook notification to console A, which is in charge of a predetermined store 2. Console A decodes this and displays a call request from telephone 11221 of store 2. The operator sees this and issues a telephone connection instruction to the telephone IIA of the monitoring center I. Therefore, from the keyboard to the console, the phone number I! of monitoring center 1 is sent.
Enter A's number and press the phone key. Of course, this input means is not limited to the keyboard, but may be other means such as a mouse. These signals are decoded by the console processing section 16, and this telephone A is output to the selection section 17.
accesses the table 18 and reads out the ID number and ISDN number of this telephone A, and these are sent to the message creation section 38.
is output to. At this time, since the ID number of the telephone 822-1 has been transmitted from the ID detection section 36, the message creation section 38 receives these ID numbers and ISDN numbers in response to the telephone connection instruction request transmitted from the console processing section 16. An added telephone connection request command is created, and the transmission/reception control unit 15 sends this command signal to the store 2 using the D channel.

■ At the store 2, the decoding unit 43 of the terminal adapter 20 decodes this and recognizes that it is a call request to the telephone #lA of the monitoring center 1, and the control unit 45 instructs the automatic calling unit 46 to send a request to the monitoring center. A call request signal for the telephone A of No. 1 is created, and the transmission/reception control section 47 outputs this. Of course, this call request signal includes the ID number of the telephone A and the telephone 2.
The ID number 2-1 is written. As a result, the telephone A of the monitoring center 1 is called.

■ The call from this telephone llA causes the operator to
Take lA off-hook. As a result, an incoming call completion signal is transmitted from telephone 11A to terminal adapter 21 and decoded by decoding section 43, and then control section 45 performs connection control to telephone 1!22-1. As a result, telephone 22-1 and telephone A
You can talk to.

By the way, when the control unit 45 of the terminal adapter 21 receives the incoming call completion signal, it causes the automatic calling unit 49 to create a telephone connection completion signal in which the ID numbers of telephones A and 221 are written, and sends this to the monitoring center. Send to 1. This telephone connection completion signal is transmitted to console A, and its display screen changes from the above-mentioned call request display state (2) to a telephone connection completion display.

In the above description, an example was explained in which the ID number is converted and extracted in the table 18 of the system controller 13, but the conversion and extraction of the ID number etc. may be performed on the console side.

Furthermore, not only the telephone connection control based on the off-footer notification of the telephone from the store side, but also the telephone connection control from the monitoring center side to the store telephone can be performed in the same manner.

Note that in the above explanation, both the still image and the telephone connection were explained for the case where A is used, but by changing the instructions from the console to another monitor instead of monitor A,
Similarly, by replacing phone A with another phone,
The receiving and calling destinations can be changed arbitrarily.

〔Effect of the invention〕

According to the present invention, it is possible to dynamically change the call destination of B channel media such as still image devices and telephones in a store at the monitoring center, and it is possible to communicate with any of the monitoring centers. Therefore, since it is possible to instruct non-busy items from the monitoring center side, the degree of freedom of the operator at the monitoring center side is increased, contributing to improved efficiency.

[Brief explanation of the drawing]

FIG. 1 is an explanatory diagram of the principle of the present invention. FIG. 2 is a configuration diagram of an embodiment of the present invention. FIG. 3 is an explanatory diagram of still image transmission and reception in the present invention. FIG. 5 is an explanatory diagram of a conventional monitoring state. 1 - Surveillance center 2, 0 1 2 0 1 2 3 4 4 - Store [5DNlil C, CM S - Still image receiving device Telephone / Still image transmitting device / Terminal adapter Telephone - Automatic transaction device TV camera

Claims (2)

[Claims] (1) In a centralized monitoring control system that has multiple stores equipped with automatic transaction machines, telephones, and TV cameras, and a monitoring center that monitors the multiple stores, the monitoring center (1) is equipped with multiple still image receiving means. and an automatic transaction centralized monitoring and control means CCMS comprising an input means for specifying a still image receiving means connected to the still image transmitting means of the store;
A centralized monitoring and control system for automatic transaction devices in ISDN, characterized in that a monitoring center (1) and a plurality of stores are connected via an ISDN network. (2) The monitoring center (1) is provided with a plurality of telephones, and the automatic transaction centralized monitoring and control means is provided with an input means for specifying a telephone of the monitoring center to be connected to a store telephone. (1) Automatic transaction device centralized monitoring and control system in ISDN as described above.