JPH0373650A - Controller for message relay recording system - Google Patents

Abstract

PURPOSE:To eliminate need for any special manual operation for recording by detecting the availability of a customer's terminal equipment talking to a specific operator so as to start a voice storage device when the operator side telephone set receives a specific ID number from an exchange and the customer's terminal equipment is able to communicate the specific operator. CONSTITUTION:When a subscriber C dials a number OOO- given to a member A, a transfer device A station calls a reception telephone set 30 with digital ID function via an exchange 40 to send an ID number XXXX(square square number) corresponding to the number OOO- and to call the operator thereby making the state of enabling the talking such as message or inquiry. A controller 10 detects it to start a voice storage device 20 to send a box number XXXX corresponding to the ID number XXXXthereby selecting the A box in the box. Thus, the content of talking such as a message or inquiry is written in the A box in the voice storage device 20 via the controller 10.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a digital ID line that is connected to an operator's telephone device such as a business phone from an exchange, and a customer terminal connects to the operator's telephone device via the exchange. This invention relates to a control device for a message intermediary recording system that is useful for capturing the contents of a conversation between a person and a voice storage device and recording it in a predetermined box area in a voice storage device.

[Conventional technology]

Traditionally, when providing message handling services using telephone terminals, operators receive messages, inquiries, etc. from customers.
I took notes and communicated them to members by phone or fax.

[Problems to be solved by the invention] As a result, problems such as the inability to convey customer feedback and the inability to convey information to members outside of business hours have arisen.

The present invention eliminates these drawbacks and provides a control device that is useful for configuring a message transfer recording system that automatically records conversations (messages) between customers and operators and can transmit them live to members at any time. The purpose is to provide.

[Means to solve the problem]

In order to achieve the above object, the present invention provides a digital ID from a switchboard to an operator-side telephone device such as a business phone.
In a control device for a message intermediary recording system that is connected to a line and serves to capture the contents of a call made between a customer terminal and an operator telephone device via an exchange and record it in a predetermined box area in a voice storage device. , a system control section, an incoming call detection means, a dial signal reception and conversion means, a call monitoring means, a means for sending a calling signal, a loop monitoring means, a dial signal transmission and conversion means, and a system that captures the contents of a call and stores audio. and means for guiding and recording a selected box area within the device.

[Effect]

A specific dial number dialed by the customer terminal
When the exchange sends a calling signal to the operator-side telephone device to receive a call, the incoming call detection means detects this and notifies the system control unit.

Next, the dial signal receiving and converting means receives the specific ID number sent by the exchange to the operator's telephone device, encodes the number data, and transfers the coded data to the system control section for storage.

When the operator-side telephone device receives the specific ID number from the exchange, the specific operator responds to the exchange, and the customer-side terminal becomes able to talk to the specific operator via the exchange. The call monitoring means detects this and notifies the system control unit. As a result, the calling signal sending means is instructed by the system control section to send out a calling signal as an activation signal to the audio storage device.

When there is a response from the audio storage device, the loop monitoring means detects this and notifies the system control section. Thereby, the dial signal transmission conversion means is instructed by the system control section to send the ID number data previously stored in the system control section to the voice storage device and select a specific box area therein. The content of the call made by the customer terminal with the specific operator via the exchange is captured and guided to a selected box area in the voice storage device for recording, and when the call ends, this is detected by the call monitoring means. This is then notified to the system control unit, and the system control unit performs the entire recovery operation.

[Embodiment] FIG. 2 is a conceptual diagram showing a message transfer recording system constructed by incorporating a message transfer recording system control device according to the present invention.

How the message intermediary service is performed will be schematically explained with reference to the same figure. In the figure, 40 is a switchboard, 30 is a telephone device such as a business phone, and 20 is a reception telephone device with a digital ID function (to avoid multiple office lines and telephones compatible with many operators), and 20 is a voice storage device ( ), which includes a box area for members.

Now, it is desired that subscriber C calls the reception telephone device 30 equipped with a digital ID function, makes a message or inquiry call with a specific operator therein, and transmits the contents to a specific member A. It is assumed that

Subscriber C uses the number ○○○−Δ△ given to member A.
Dial △Δ. Then, at the transfer device A station, exchange 4
Reception telephone device 30 with digital ID function via 0
The operator is called by calling the operator and transmitting the ID number xxxx (◇RO◇RO number) corresponding to the number ○○○−Δ△ΔΔ, and becomes ready to make calls for messages, inquiries, etc. Then, the control device 10 detects this, starts the audio storage device 20, sends out the box number XXXX corresponding to the ID number XXXX, and selects the A box therein.

When subscriber C makes a message, inquiry, or other call with the operator at the reception telephone device 30 with digital ID function via the exchange 40, the contents are transferred to the voice storage device 20 via the control device 10. It is written to box A inside.

When the call ends, the control device 10 restores the circuit connection.

After that, member A can access the A box in the voice storage device 20 via the exchange 40 using the PIN number and obtain the contents (call contents such as messages and inquiries) live at any time. .

FIG. 1 is a block diagram showing a control device for a message relay recording system as an embodiment of the present invention. This control device 10 is none other than the control device 10 in FIG.

See Figure 2. 10 is a control device for a message transfer recording system according to the present invention, 20 is a general-purpose voice storage device, 30 is a reception telephone device connected to a DID line, 4
0 is an exchange; 101 is an incoming signal detection unit that detects an incoming signal from a calling terminal (customer terminal, for example, subscriber C); 10
2 receives the ID number (PB dial signal) and sends the BCD (
(binary coded decimal) code and sends it to the system control unit 109.
A PB signal reception conversion unit 103 transfers the terminal side response (
104 is a call signal sending unit that sends out a call signal (16Hz) to start the general-purpose audio storage device 20; 105 is a call monitoring unit that detects polarity reversal (polarity reversal) and monitors the call status; 106 is a PB signal transmission conversion unit that reconverts the signal into a dial signal (BOX signal) and sends it to the general-purpose audio storage device 20; 106 is an audio level adjustment unit that adjusts the audio level of the sender and receiver to be equal; 107 is a general-purpose 108 is a call current supply unit that supplies current for recording the call between the caller and the receiver, and 109 is the above-mentioned parts 101, 102, and 109. This is a system control unit that controls the microcomputer, which collects and stores various information from 103 and 107, and outputs various information to the above-mentioned units 104 and 105.

Next, the operation will be explained. An incoming signal from a caller (for example, subscriber C) via the exchange 40 is detected by an incoming signal detection unit 101 and transferred to the system control unit 109, and at the same time, an ID number (PB dial signal) from the exchange 40 is detected.
is received by the PB signal reception conversion unit 102, converted into a BCD code, and transferred to the system control unit 109 for storage.

When the reception telephone device 30 answers, the call monitoring unit 103 detects the polarity reversal and transfers the call to the system control unit 109.

Next, a calling signal sending unit 104 sends out a calling signal (16 Hz) for activating the 20 general-purpose audio storage devices. When 20 general-purpose audio storage devices respond,
It is detected by the loop monitoring unit at t07 and transferred to the system control unit at 109. Next, from the PB signal transmission conversion section 105, the B
The CD code is reconverted into a PB dial signal (BOX number) and sent to 20 general-purpose audio storage devices. The conversation between the sender and the receiver (the operator in the reception device 30) is as follows:
The voice level adjustment unit 106 adjusts the voice level of the caller and the receiver at the same time, and while receiving the communication current from the communication current supply unit 108, the voice storage device 20 (more specifically, the box therein) receives the communication current from the communication current supply unit 108. Automatically record.

When the conversation ends, the call monitoring section 103 detects it and sends a message to 109.
The data is transferred to the system control unit of 20, and the general-purpose audio storage device of 20 is disconnected and recording is stopped.

The above operation is shown in detail in the operation sequence flow of FIG. 3(a), so please refer to it.

Note that the playback operation sequence flow in Figure 3 (b) is similar to the second
The figure shows the flow when member A accesses box A of the audio storage device 20 and retrieves its contents, so please refer to it as well.

〔Effect of the invention〕

The effects of using the control device according to the present invention include: (1) no special manual operation is required for recording;
2> Members can hear the real voices of customers (3)
The advantages include being able to obtain information even outside the business hours of the message center, and ensuring accurate and reliable transmission of information.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention, FIG. 2 is a conceptual diagram showing a message transfer recording system incorporating the control device for the message transfer recording system according to the present invention, and FIG. 3 is a block diagram showing a message transfer recording system according to the present invention. 3 is a chart showing an operation sequence flow of the system. Explanation of code 10: Control device for message intermediary recording system,
20... General-purpose voice storage device, 30... Reception telephone device, 40... Exchange, 101... Incoming signal detection unit,
102... PB signal reception conversion unit, 103... Call monitoring unit, 104... Calling signal sending unit, 105...P
B signal transmission conversion unit, 106... audio level adjustment unit, 1
07... Loop monitoring section, 108... Call current supply section, 109... System control section. 111i! !

Claims (1)

[Scope of Claims] 1) Connected to a digital ID line from an exchange to an operator-side telephone device such as a business phone, the customer-side terminal captures the contents of a call made between the operator-side telephone device and the operator-side telephone device via the exchange. In the control device for the message intermediary recording system that serves to record in a predetermined box area in the voice storage device, the system control unit (109) and the specific dial number dialed by the customer terminal cause the exchange to transmit the call signal to the operator. An incoming call detection means (101) detects when a call is sent to the side telephone device and is received, and notifies the system control unit; A dial signal receiving and converting means (102) takes in the number data, encodes it, transfers it to the system control unit and stores it, and the telephone device on the operator side receives the specific ID number from the exchange. a call monitoring means (103) for detecting and notifying the system control unit when an operator responds to the exchange and the customer side terminal becomes able to talk to the specific operator via the exchange; means (104) for sending a calling signal as an activation signal to the audio storage device (20) upon receiving a command from the system control unit; a loop monitoring means (107) that detects and notifies the system control unit of the voice storage device (107), and a loop monitoring means (107) that detects the ID number data and notifies the system control unit of the voice storage device (20); dial signal transmission conversion means (10
5) a means for capturing the contents of a telephone conversation between the customer side terminal and the specific operator via a switchboard and directing the contents to the selected box area in the voice storage device for recording; When the call has ended, the call monitoring means (10) detects this and notifies the system control unit.
3), and the system control section which thereby performs the entire recovery operation.