JPH03241956A - Number guide connection method - Google Patents

Abstract

PURPOSE:To improve the operability of a caller by receiving a transmission code when a caller sends either a pushbutton type multi-frequency code or a common code of a data within a prescribed time and connecting the caller to a number guided in advance. CONSTITUTION:An analysis S2 starts a numeral transmission state S3 and when the transmission of numeral is finished, a calling state S5 is transited. When the operator replies a call in this state, a talking state S6 is transited and the operator enters the preparation before the caller subscriber and the called subscriber are connected. Then the discrimination as to whether the caller subscriber is a subscriber allowing the operator connection or not is executed as the connection preliminary job and when the permission is discriminated, the caller and the operator enter the talking state and the operator checks the number. When the number is discriminated, the number is replied to the caller in a synthesized voice or a human voice and the operator inquires about the caller as to whether or not the connection is to be entered after the reply in the content of the reply information. Thus, the operability of the caller is improved.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a number guidance connection method in which after a number requested by a filer is provided, a handler and filer confirm whether or not connection is possible and then connect.

[Conventional technology]

Conventionally, in a telephone directory assistance system, the operator completed the service by investigating the number requested by the filer and answering the result verbally or with synthesized voice.

[Problem to be solved by the invention]

Therefore, if the filer wants to talk to the person who received the directory assistance, the filer must make a new call.

[Means to solve the problem]

The directory assistance connection method of the present invention continues the connection condition of the caller within a certain period of time after the completion of the directory assistance to the caller who requested the caller, and within the certain period of time, the caller is connected. When either a push-button type multi-frequency code or a data-based common code is transmitted, the transmitted code is received and the calling party is connected to the number previously provided.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a diagram showing the process of a handler meeting connection method according to an embodiment of the present invention in telephone exchange processing (handler connection). Telephone (Push-button telephone or rotary dial telephone)
In the number reception state S1, it was determined whether it was a directory assistance service (Service A) or a handler connection service (Service D), and only in the case of Service D, it was decided to collect the caller's telephone number and subscriber class. is also collected during service A, and the results are stored in the connection control memory.Based on the collected data, the service requested by the caller is analyzed S.
Do 2. This analysis determines whether it is necessary to permit the connection based on the collected data, and if so, prepares to send the calling number and calling class to the handler. Conventionally, in the case of service A, since neither the calling number nor the calling class were necessary to realize the service, control suddenly shifted from the state of analysis S2 to the state of S5 in which a handler was called. In this state, the call state is entered with calling subscriber A,
In the embodiment of this invention, in which a request for number investigation (calling side and report of investigation results (handler side)) is required, the sending number and calling class are required in the same way as service D. Sending 83 is started, and when the number sending is finished, the process moves to calling 85. In this state, when the handler answers, the process moves to calling S6, where preparations are made before connection between the calling subscriber and the other party. A person handles the work.

A determination is made as a pre-connection preparation to determine whether or not the calling subscriber is a subscriber that allows connection to the operator, and if it is determined to be acceptable, the calling party and the operator enter a conversation state, and the operator begins to investigate the number. Once the number is known, it is answered to the caller using synthesized voice or real voice, and after answering the answer information at that time, an inquiry is made to the caller as to whether or not to proceed with the connection. If the caller uses a push-button telephone, the caller presses a special key (#, *), or if the caller uses a rotary dial telephone, the caller notifies the caller of his or her intention to connect by operating any number from 0 to 9. In the state of S6, the caller and the operator remain connected, and the operator can recognize the code corresponding to the special key or number sent from the caller by an audible sound or a display panel.

If it is determined that there is a connection request based on the audible sound or visual display, the user presses a send button (function flow on the guide board) for calling the other party.

At this time, whether or not the caller has the intention of connection can be determined as follows.If the 0 answer is a real voice, it can be determined by a conversation between the caller and the handler.

On the other hand, it is necessary to determine whether the answer using the synthesized voice is finished or not in S2.
1.22) - Once completed, set a reception wait state in the control memory to receive a connection request signal (823>, wait for a connection request signal to arrive at a predetermined period until the set time times out) Monitor (324.2
5) If no signal arrives within a certain period of time, it is determined that there is no connection and this service is terminated. Further, if a special key or a dial number code is received within a certain period of time, it is determined that there is a connection request, and the received information is displayed to the operator to prompt the operator to make a connection (S26).

〔Effect of the invention〕

As explained above, according to the present invention, it is expected that the caller's operability will be improved by making it possible to connect to a survey number using a conversation with a handler as an intermediary, without terminating the service through directory assistance alone. .

[Brief explanation of drawings]

FIGS. 1 and 2 are diagrams showing one embodiment of the present invention.

Claims (1)

[Claims] Within a certain period of time after the completion of directory assistance for the caller who requested telephone directory assistance, the connection conditions of the caller are continued, and within the certain period of time, the caller receives a common code using a push-button multi-frequency code and data. A directory guidance connection method characterized in that when any one of the following numbers is transmitted, a transmission code is received, and the calling party is connected to the number to which the guidance was previously performed.