JPH03131195A - Remote control job monitoring system - Google Patents

Abstract

PURPOSE:To make the recognition of a job progress state by a supervisor efficient and to decrease mistaking by providing a job progress information input section, a means communicating the job progress information, a monitor picture information storage section, and a job monitor picture information generation display action generating job monitor picture information from the job progress information and the monitor picture information. CONSTITUTION:A job progress information input section 102 inputs a job progress state based on job procedure information by a job section 100. A job progress information transmission section 103 sends the job progress information inputted from the job progress information 102 in the job section 100 to a moniter section 200. A monitor picture information storage section 204 of the monitor section 202 stores a monitor picture of the job object for the job section 100 recognized by a supervisor. A job monitcr picture infermation generation display section 206 generates job monitor picture information from the above job progress information and the monitor information and displays the information. Thus, the supervisor at other location monitors the job progress state of a worker at one location while observing the job monitor picture information.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to technology for supporting remote work monitoring operations in communication systems, computer systems, chemical plants, transportation systems, and the like.

[Conventional technology]

Conventional 1 communication system, computer system.

When diagnosing failures or performing restoration work on systems with low intelligence at chemical plants, etc., the work is often carried out according to instructions from experts from a remote location.

Furthermore, when tasks must be performed synchronously in remote locations, it is necessary to communicate the progress of the tasks with each other. Conventionally, when monitoring work in a remote location, the supervisor and the worker have performed the work while looking at each other's work procedure manual and communicating by telephone, TV camera, or the like.

[Problem to be solved by the invention]

However, with telephones and TV cameras, it is difficult to grasp the progress of work, which increases communication time, lowers work efficiency, and increases the number of errors in confirmation of work.

In order to solve these problems, a method can be considered in which the worker and the supervisor view the same screen and communicate pointing information and the like. By sharing pointing information with each other, it becomes possible to understand what is being pointed out at that time. However, when repairing a certain system, for example, it is easy for a worker to perform the work while viewing an image of the system itself, and for a supervisor to perform the work while viewing the functional configuration of the system. There are cases. That is, the work screens recognized by the worker and the supervisor are not necessarily the same. In such a case, if you proceed with the work while sharing one of the screens, the meaning of pointing the shared screen at that point will be explained according to the work procedure in order to match the recognition of one of them. Therefore, there was a problem that work efficiency and work reliability were reduced.

In order to solve the above-mentioned problems, the present invention has been made to enable a supervisor at another location to recognize the work progress of a worker at one location when monitoring work at locations far apart from each other. The purpose of this system is to enable monitoring while viewing work monitoring image information according to the situation, facilitate the supervisor's recognition of work progress, and improve the efficiency and reliability of remote work.

(Means for Solving the Problems) A remote work monitoring system according to the present invention includes a work progress information input section that inputs work progress information according to work procedure information at one place, and a work progress information input section that inputs work progress information according to work procedure information at one place, and a means for communicating work progress information; a monitoring image information storage section for storing monitoring image information of a work target at the one location at the other location; A work monitoring image information generation/display unit is provided.

[Effect]

In this invention, the supervisor performs monitoring at the other location using work monitoring image information that is compatible with his/her own recognition created from the work progress information transmitted from one location and that is compatible with the work progress status.

(Embodiment) Fig. 1 is a block diagram showing the configuration of an embodiment of the present invention. In this figure, 100 is a work section that is one (work) place for remote work, and 200 is a work section that is the other (work) place for remote work. (Work) The monitoring section which is the place is shown. 101 is the working section 10.
0 is a work procedure information display section for displaying work procedure information for remote work; 102 is a work progress information input section for inputting the work progress status based on the work procedure information in the work section 100; 103 is a work progress information input section for the work section 100; a work progress information transmitter that transmits the work progress information inputted from the work progress information input part 102 to the monitoring part 200; 1.4 is a communication line; 201;
is a work progress receiving unit that receives work progress information transmitted from the work progress information transmitting unit 103 in the monitoring unit 200;
202 is a work procedure information storage unit that stores work procedure information of the remote work in the monitoring unit 200; 203 is a work procedure information storage unit that displays work procedure information stored in the work procedure information storage unit 202 of the monitoring unit 200; A display unit 204 is the monitoring unit 202, and a monitoring image information storage unit 205 stores the monitoring unit to be worked on in the work unit 100 recognized by the supervisor.
206 is a correspondence information storage unit that stores the correspondence between the monitoring image information stored in the monitoring image information storage unit 204 and the procedure information in the monitoring unit 200; a work monitoring image information generation and display unit that generates and displays work monitoring image information that is the work progress status on the start image information from the work progress information and the monitoring information received by the progress information receiving unit 201; An input/output unit 207 controls the display of the work procedure information display unit 203 in the monitoring unit 200 and sends the work progress information received by the work progress information reception unit 201 to the work monitoring image information generation and display unit 206 and the work procedure information display unit 203. This is the control section. Note that the work progress information transmitter 1033 communication line 104 and the input/output controller 20
7, etc., a transmission is configured to send work progress information from one location to another location.

FIG. 2 is an example of work procedure information displayed on the work procedure information display sections 101 and 203. Showing work procedure 1
Message “a” explaining the order of ~N and each step
bCJI...rxyz".

A check mark "*" indicates how far in the work procedure has been completed.
"It is shown. Steps that have not yet been completed are not marked.

FIG. 3 shows input from the work progress information input section 102, transmitted from the work progress information transmission section 103, received by the work progress information reception section 201, and transmitted from the input/output control section 207 to the work monitoring image information generation and display section 206. This is an example of work progress information that is sent. This example of work progress information indicates that up to the third work procedure has been executed.

FIG. 4 is an example of monitoring image information of a work target recognized by a supervisor in the work unit 100, which is stored in the monitoring image information storage unit 204. In this example of monitoring image information, the working unit 10
0 is assumed to be a computer system repair work, and the monitoring unit 200
1 shows a diagram of the system components of a computer system as seen by a supervisor at a computer system; A~ are the names of system components such as disks and CPUs in the computer system.

FIG. 5 is an example of correspondence information stored in the correspondence information storage unit 205. The procedure number is a number corresponding to the work progress information corresponding to the order of the work procedure information.

The image information element is the name of the system component in FIG. 4 that corresponds to each procedure number. The message is an explanation for each step number.

FIG. 6(a) is an example of work monitoring information generated and displayed by the work monitoring image information generation/display unit 206, and FIG. 6(b)
is an example of work procedure information displayed on the work procedure information display section 203. This FIG. 6(b) shows that the work procedures of orders 1 to 3 have been completed. Figure 6(a) shows the third
Since the work progress information "3" shown in the figure is transmitted and the image information element corresponding to the step number "3" in the correspondence information in FIG. 5 is D, the monitoring image information in FIG. This shows work monitoring image information in which the parts corresponding to the system components are processed with horizontal line patterns. In addition, the work procedure number "1"
~2'' is completed before work procedure '3' is executed, so the system components and A of FIG. 6(a)
-C shows a diagonal line pattern. Also, the messages corresponding to step numbers "1" and "2" in Figure 5 are "
"Start" and "Stop" are shown adjacent to corresponding system components A-C.

FIG. 7 shows that the monitoring image information of the work target recognized by the supervisor in the work unit 100, which is stored in the monitoring image information storage unit 204, is
This is an example of work monitoring image information in the case of landscape information showing a landscape of a computer system. ANL is shown in Figure 6 (a
) indicates the system components of a computer system.

Next, this invention will be explained in detail. The explanation assumes the following conditions. Let us say that a place where work is done is called a work section 100, and a place that is monitored is called a monitoring section 200 on the other hand. The work procedure information displayed on the work procedure information display sections 101 and 203 is the information shown in FIG. Work progress information input section 102
FIG. The information shall be as follows. Work unit 10 recognized by the supervisor stored in the surveillance image information storage unit 204
The monitoring image information of the work target at 0 is assumed to be the information shown in FIG. The correspondence information stored in the correspondence information storage unit 205 is the information shown in FIG.

Next, the operation will be explained.

First, in the work unit 100, one of the order of work procedure information is
．． The second one has already been received. The third operation in the sequence is then performed. When the third work procedure is completed, in the work unit 100, the work progress information input unit 102 inputs that the third work step has been completed, and the work progress information shown in FIG. The information is sent to the information transmitter 103, and the work procedure information shown in FIG. 2 is displayed on the work procedure information display section 101.

As shown in the work procedure information in FIG. 2, a check mark is placed at the third position in the order. Next, the work progress information shown in FIG. 3 is transmitted from the work progress information transmitting section 103 to the work progress receiving section 201, and is received by the human output control section 207.

On the other hand, based on the work procedure information read from the work procedure information storage section 202 and displayed on the work procedure information display section 203 and the work progress information transmitted from the input/output control section 207, the work procedure information display section At 203, the work procedure information shown in FIG. 2 (or FIG. 6(b)) with check marks up to the third in the order is displayed. At the same time, work progress information is transmitted from the human output control unit 207 to the work monitoring image information generation and display unit 206, and the work monitoring image information generation and display unit 206 transmits the work progress information to the correspondence information storage unit 205.

The correspondence storage unit 205 sends (X) the image information element corresponding to the third step number in the correspondence information shown in FIG. 5 and the absence of a message to the work monitoring image information generation and display unit 206.

Based on this, the work monitoring image information generation and display unit 206
Display figure (a).

Note that before receiving the work progress information "3" shown in FIG. 3, the work monitoring image information generation/display unit 206 has already received the work progress information "1" and "2". In (a), the system components L, A, B, and C have been processed with a diagonal pattern, and a message has been added. When the work progress information "3" is received, the portion corresponding to the system component is processed in a horizontal line pattern. The above operations are executed every time the order of the work procedure is executed.

In addition, in the above, the working area is the work area 100 on one side, and the monitoring area 200 is the monitoring area on the other side, but both one and the other are equipped with work and monitoring functions to keep track of each other's work progress. It is also possible to do so. Although the work procedure information is in the form of a table shown in FIG. 2, any procedure information such as a process control chart such as a flowchart or part diagram may be used. The work progress information is information that only indicates the order of the work procedure information shown in FIG. It may be in any format with a message added. In addition, work progress information human resources department 10
In No. 2, all of the work progress information may be manually generated by the worker, or the progress of the work may be detected and manually generated. Although the monitoring image information is the drawing information showing the system configuration of the computer system in Figure 4, it may also be landscape information corresponding to Figure 7, or information other than the computer system.
For example, it may be any image information such as landscapes of communication systems, chemical plants, transportation systems, etc., or drawings. moreover,
The main image information not only stores image information related to the work target in advance, but also transmits image information related to the work target system to the monitoring image information storage unit 204 in real time or periodically using a T camera or the like. Alternatively, the operating state of the system element may be detected, converted into image information, and returned to the monitoring image information storage unit 204. Although the correspondence information is in the table format shown in FIG. 5, it may be in any format as long as the correspondence between the system components of the work procedure and the image information is known.

In addition, messages such as "Start" and "Stop j" have been added, but the messages may be in any format to improve the ease of understanding for the supervisor.Furthermore, the work monitoring image information is shown in Figure 6 (
In the information shown in a), elements that have just been worked on are shown with horizontal lines and elements that have been worked on in the past are shown with diagonal lines, but this display format is arbitrary. Further, it is possible to display which element is the next step, or to add a message of each work in the work unit 100 to each system component, and the display format is arbitrary. Further, in this example, it is assumed that there is a one-to-one ratio between the monitoring location and the work location, but the ratio between the monitoring location and the work location may be one-to-N (N>1), and in that case, the monitoring section 200 A plurality of work monitoring image information and work procedure information corresponding to a plurality of work objects are displayed on the monitoring image information generation/display section 206. Furthermore, it goes without saying that the present invention can be expanded to cases where the monitoring locations and work locations are NMN, or where there are M to N locations.

〔Effect of the invention〕

As described above in detail, the present invention includes a work progress information input section that inputs work progress information according to work procedure information at one place when monitoring work at mutually located places; means for communicating work progress information from one location to another; a monitoring image information storage section for storing monitoring image information of a work target at the one location at the other location; By providing a work monitoring image information generation/display unit that generates monitoring image information, a supervisor at another location can monitor the work progress of workers at one location and generate work monitoring image information according to the supervisor's recognition. Since it becomes possible to monitor while looking at the monitor, the supervisor can more efficiently recognize the progress of the work and has the effect of reducing errors in remote work.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.
Figure 2 shows an example of work procedure information, Figure 3 shows an example of work progress information, Figure 4 shows an example of monitoring image information, and Figure 5 shows an example of correspondence information. Figure, Figure 6 (
a) is a diagram showing an example of displaying work monitoring image information, FIG. 6(b)
7 is a diagram showing a display example of work procedure information, and FIG. 7 is a diagram showing another example of monitoring image information. In the figure, 100 is a work section, 101 is a work procedure information display section,
102 is a work progress information input section, 103 is a work progress information transmission section, 104 is a communication line, 200 is a monitoring section, 201 is a work progress information reception section, 202 is a work procedure information storage section, 20
3 is a work procedure information display section, 204 is a monitoring image information storage section,
205 is a correspondence storage section, 206 is a work monitoring image information generation/display section, and 207 is an input/output control section. Figure 1 L - J 1) Figure Tara 4 Figure 4 Figure 4 Figure 1

Claims (1)

[Claims] In a method for monitoring work at locations separated from each other, the work progress information input section inputs work progress information according to work procedure information at one location, and the work progress information is transmitted from the one location to the other location. a means for communicating; a monitoring image information storage section for storing monitoring image information of a work target at the one location at the other location; and a task of generating work monitoring image information from the work progress information and the monitoring image information. A remote work monitoring system, characterized in that a monitoring image information generation and display unit is provided, and the work progress status at the one location is monitored at the other location using the work monitoring image information.