JPH0252555A - Electronic private branch exchange with talking holding function - Google Patents

Electronic private branch exchange with talking holding function

Info

Publication number
JPH0252555A
JPH0252555A JP20410288A JP20410288A JPH0252555A JP H0252555 A JPH0252555 A JP H0252555A JP 20410288 A JP20410288 A JP 20410288A JP 20410288 A JP20410288 A JP 20410288A JP H0252555 A JPH0252555 A JP H0252555A
Authority
JP
Japan
Prior art keywords
extension
hold
telephone set
subscriber
circuit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP20410288A
Other languages
Japanese (ja)
Inventor
Michiyo Kuwabara
桑原 美智代
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Engineering Ltd
Original Assignee
NEC Engineering Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NEC Engineering Ltd filed Critical NEC Engineering Ltd
Priority to JP20410288A priority Critical patent/JPH0252555A/en
Publication of JPH0252555A publication Critical patent/JPH0252555A/en
Pending legal-status Critical Current

Links

Abstract

PURPOSE:To send a will of an extension subscriber subject to holding during a hold wait time by dialing a prescribed specific number from the extension telephone set subject to holding during extension mutual talking and setting a communication channel via an extension circuit. CONSTITUTION:While subscribers of extension telephone sets 8, 9 are in mutual talking, when the subscriber of the extension telephone set 8 holds for talking with the subscriber of the extension telephone set 10 and the subscriber of the telephone set 9 dials a special number, a CPU 14 detects that the special number is a number requesting the voice and the on-state of the speaker of the reception circuit of the telephone set 8 is commanded to a speaker control circuit 11. In this case, the CPU 14 sets a communication line 16 through which the voice from the telephone set 9 is given to the telephone set 8 via an extension circuit 2 and the voice of the subscriber of the telephone set 9 is sent to the subscriber of the telephone set 8.

Description

【発明の詳細な説明】 [産業上の利用分野] 本発明は通話保留機能付電子式構内交換機に関する。[Detailed description of the invention] [Industrial application field] The present invention relates to an electronic private branch exchange with a call hold function.

[従来の技術] 従来の通話保留方式は、内線相互通話中の電話機より保
留を設定したら被保留内線は保留設定内線から保留が解
除されるまで待ち続けなければならなかった。
[Prior Art] In the conventional call hold system, when a call is placed on hold using a telephone that is currently talking between extensions, the extension being put on hold has to wait until the hold is released from the extension that has been set on hold.

[発明が解決しようとする課題] 上述した従来の通話保留方式は、保留設定内線からの操
作のみにより保留が解除され、被保留内線は長時間の保
留状態に対して伝言等を伝えることができないので、待
ち続けなければならないという欠点がある。
[Problems to be Solved by the Invention] In the conventional call holding method described above, the hold is released only by an operation from the extension that is set to hold, and the extension being held cannot send a message etc. while on hold for a long time. Therefore, the disadvantage is that you have to keep waiting.

[課題を解決するための手段] 本発明の通話保留機能付電子式構内交換機は、各内線電
話機に接続された第2内線回路と、スピーカ制御回路と
、内線相互通話中の電話機のうちの一方の内線電話機が
保留を設定した後、被保留内線電話機から特番がダイヤ
ルされたとき、この特番を分析して所定の特番であるこ
とを検出すると、保留を設定した内線電話機の受話回路
のスピーカのオンをスピーカ制御回路を指令し、被保留
内線電話機と保留を設定した内線電話機第2内線回路と
の間の通話路を設定する制御手段を有する。
[Means for Solving the Problems] The electronic private branch exchange with a call hold function of the present invention has a second extension circuit connected to each extension telephone, a speaker control circuit, and one of the telephones that are communicating between the extensions. When a special number is dialed from the extension telephone to be held after the extension telephone set on hold, this special number is analyzed and if it is detected that it is a predetermined special number, the speaker of the receiving circuit of the extension telephone that has set hold is activated. It has a control means for instructing the speaker control circuit to turn on the speaker control circuit and setting a communication path between the extension telephone to be put on hold and the second extension circuit of the extension telephone set to be put on hold.

[作用] 内線相互通話中の電話機より保留設定後、被保留内線電
話機が所定の特番をダイヤルすると、通常の通話のため
の内線回路の他に設けた第2内線回路を経由する通話路
を設定するので、被保留内線加入者の意志を音声で伝え
ることができ、保留待ち時間に対するいらいらを解消で
きる。
[Function] After setting the call to hold from the telephone that is in the middle of an extension-to-extension call, when the put-on-hold extension telephone dials a predetermined special number, a call path is set up that goes through a second extension circuit provided in addition to the extension circuit for normal calls. Therefore, the intention of the extension subscriber on hold can be conveyed by voice, and the frustration of waiting time on hold can be eliminated.

[実施例] 次に、本発明の実施例について図面を参照して説明する
[Example] Next, an example of the present invention will be described with reference to the drawings.

第1図は本発明の通話保留機能付電子式構内交換機の一
実施例を示すブロック図である。
FIG. 1 is a block diagram showing an embodiment of an electronic private branch exchange with a call hold function according to the present invention.

本実施例は、内線回路2〜7と、スピーカ制御回路11
〜13と、中央処理装置14と、主スィッチ1を有し、
内線電話機8〜10を収容している。
This embodiment uses extension circuits 2 to 7 and a speaker control circuit 11.
~ 13, a central processing unit 14, and a main switch 1,
It houses extension telephones 8-10.

内線回路2は、内線電話機8に接続され、保留中に被保
留内線電話機9からの音声を内線電話機8に伝える通話
路16が接続される。内線回路4.6はそれぞれ、内線
電話機9.10に接続され、内線電話機9.10が保留
を設定した場合、被保留内線電話機からの音声を内線電
話機9.10に伝える主スィッチ1を経由する通話路が
設定されたとき、この通話路が接続される。
The extension circuit 2 is connected to the extension telephone 8, and is connected to a communication path 16 for transmitting the voice from the extension telephone 9 to be held to the extension telephone 8 during the hold. The extension circuits 4.6 are each connected to an extension telephone 9.10, and when the extension telephone 9.10 sets a hold, the voice from the extension telephone to be held is transmitted to the extension telephone 9.10 via the main switch 1. When a call path is set up, this call path is connected.

次に、本実施例の動作について説明する。Next, the operation of this embodiment will be explained.

今、内線電話機8と9の加入者が内線相互通話中、内線
電話機8の加入者が内線電話機10の加入者と通話のた
め保留を行ない、さらに保留状態が続き、被保留内線電
話機9の加入者が特番をダイヤルしたとする。中央処理
装置14は、この特番を分析して、保留状態で被保留内
線電話機9からの音声を伝えることを要求する特番であ
ることを検出すると、保留を設定した内線電話機8の受
話回路のスピーカのオンをスピーカ制御回路11に指令
する。このとき、中央処理装置14は、内線電話機9ら
かの音声を内線回路2を経由して内線電話機8に伝える
通話路16を設定し、内線電話機9の加入者の音声が内
線電話機8の加入者に伝えられる。
Now, while the subscribers of extension telephones 8 and 9 are talking to each other on their extensions, the subscriber of extension telephone 8 is placed on hold for a call with the subscriber of extension telephone 10, and the hold state continues, and the subscriber of extension telephone 9 who is on hold is joining the call. Suppose that a person dials a special number. When the central processing unit 14 analyzes this special number and detects that it is a special number requesting to transmit the voice from the extension telephone 9 to be held while on hold, the central processing unit 14 transmits the call to the speaker of the receiving circuit of the extension telephone 8 that has been set to be put on hold. The speaker control circuit 11 is instructed to turn on the . At this time, the central processing unit 14 sets a call path 16 that transmits the voice from the extension telephone 9 to the extension telephone 8 via the extension circuit 2, so that the voice of the subscriber of the extension telephone 9 is transmitted to the extension telephone 8. be communicated to the person.

[発明の効果] 以上説明したように本発明は、内線相互通話中の電話機
より保留設定後、被保留内線電話機が所定の特番をダイ
ヤルすると、通常の通話のための内線回路の他に設けた
内線回路を経由する通話路を設定することにより、被保
留内線加入者の意志を音声で伝えることができ、保留待
ち時間に対するいらいらを解消できる効果がある。
[Effects of the Invention] As explained above, in the present invention, when the extension telephone that is on hold dials a predetermined special number after the extension call is placed on hold, the extension By setting up a call path via the extension circuit, the intention of the extension subscriber on hold can be conveyed by voice, which has the effect of resolving frustration over waiting time on hold.

【図面の簡単な説明】[Brief explanation of the drawing]

第1図は本発明の通話保留機能付電子式構内交換機の一
実施例を示すブロック図である。 1・・・主スィッチ、   2〜7・・・内線回路、8
〜10・・・内線電話機、 11〜13・・・スピーカ制御回路、 14・・・中央処理装置、15.16・・・通話路。 1二5こ不ソキ
FIG. 1 is a block diagram showing an embodiment of an electronic private branch exchange with a call hold function according to the present invention. 1... Main switch, 2-7... Extension circuit, 8
~10...Extension telephone, 11-13...Speaker control circuit, 14...Central processing unit, 15.16...Speech path. 125 years old

Claims (1)

【特許請求の範囲】 1、電子式構内交換機において、 各内線電話機に接続された第2内線回路と、スピーカ制
御回路と、内線相互通話中の電話機のうちの一方の内線
電話機が保留を設定した後、被保留内線電話機から特番
がダイヤルされたとき、該特番を分析して所定の特番で
あることを検出すると、保留を設定した内線電話機の受
話回路のスピーカのオンをスピーカ制御回路に指令し、
被保留内線電話機と保留を設定した内線電話機第2内線
回路との間の通話路を設定する制御手段を有することを
特徴とする通話保留機能付電子式構内交換機。
[Scope of Claims] 1. In an electronic private branch exchange, a second extension circuit connected to each extension telephone, a speaker control circuit, and one of the telephones in mutual extension communication has set hold. Afterwards, when a special number is dialed from the extension telephone to be held, the special number is analyzed and if it is detected to be a predetermined special number, it instructs the speaker control circuit to turn on the speaker of the answering circuit of the extension telephone that has been placed on hold. ,
An electronic private branch exchange with a call hold function, characterized in that it has a control means for setting a call path between the extension telephone to be put on hold and the second extension circuit of the extension telephone set to be put on hold.
JP20410288A 1988-08-16 1988-08-16 Electronic private branch exchange with talking holding function Pending JPH0252555A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP20410288A JPH0252555A (en) 1988-08-16 1988-08-16 Electronic private branch exchange with talking holding function

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP20410288A JPH0252555A (en) 1988-08-16 1988-08-16 Electronic private branch exchange with talking holding function

Publications (1)

Publication Number Publication Date
JPH0252555A true JPH0252555A (en) 1990-02-22

Family

ID=16484832

Family Applications (1)

Application Number Title Priority Date Filing Date
JP20410288A Pending JPH0252555A (en) 1988-08-16 1988-08-16 Electronic private branch exchange with talking holding function

Country Status (1)

Country Link
JP (1) JPH0252555A (en)

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