JPH0245899A - Remote managing device for building - Google Patents

Abstract

PURPOSE:To secure the window of a complaint and to heat the complaint at any time from any place to the convenience of a manager by connecting a voice recording and reproducing device to a network control circuit in parallel to a modulating-demodulating circuit or in a changeover way. CONSTITUTION:When a person having the complaint operates a complaint voice recording instructing means 21, a microcomputer unit 5 reads a voice recording command, and a voice recording REC signal is outputted through an output circuit 23 to a voice recording and reprocig device 24. When the voice recording REC signal is received, recording of voice from a microphone 25 is started. When the manger telephones to a building remote managing device from a telephone set 26, an incoming detecting circuit 28 detects an incoming, and the microcomputer unit 5 monitors a modulating-demodulating circuit 4 and a PB signal receiving circuit 29. When a rewinding signal REW is outputted from the output circuit 23 by the command of the microcomputer unit 5, the voice recording and reproducing device 24 executes the program search of a voice recording machine. Next, a voice recording and reproducing voice POUT is transmitted through the network control circuit and a telephone line 7 to the telephone 26 of the manager as the complaint.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a building remote management device, and particularly to a building remote management device suitable for handling complaints from residents.

[Conventional technology]

FIG. 2 is a block diagram of a conventional building remote management device. In the figure, reference numeral 1 indicates building equipment to be managed, which outputs status signals of the building equipment using fault contacts, sensors, and the like. 2 is building equipment 1
This is an input circuit that takes in a status signal from the building remote management device to the building remote management device. Reference numeral 3 denotes a network control circuit that secures a communication path between the management center 8 and the building remote management device via the telephone line 7. Reference numeral 4 denotes a modulation/demodulation circuit that converts the status signal of the building equipment 1 received by the input circuit 2 into the signal for the communication channel. 5 detects a failure in the building equipment 1 from the input circuit 2, issues a command to secure a communication path to the network control circuit 3 to notify the management center 8, and modulates and demodulates communication data that conveys failure information of the building equipment 1 to the management center. This is a microcomputer unit that outputs the signal to the circuit 4 and controls the modulated signal to be output to the telephone line 7 via the network control circuit 3.

Next, the operation will be explained. Assuming that, as an example of the building equipment 1, a pump that pumps water from a water receiving tank to an elevated water tank does not start for some reason, the elevated water tank will eventually become empty and the water will be cut off.

Therefore, when a pump malfunctions, it is necessary to know it immediately and repair it. In order to detect such failures early, conventionally, signals such as failures are input from the building equipment 1 to the input circuit 2, and when a failure occurs, the control center 8 is sent to the modulation/demodulation circuit 4.1.
It was reported through control circuit 3. As a result, the management center 8 was able to learn the contents of the report from the display device 11 and instruct the service personnel to dispatch to the scene. Related devices of this type include, for example, Japanese Unexamined Patent Publication No. 55-99695.
There is a number.

[Problem to be solved by the invention]

The above-mentioned conventional technology realizes mechanization of building management and eliminates the need for a manager to be permanently present, thereby reducing building management costs. In recognition of this economical effect, mechanized and unmanned building management has been rapidly progressing in recent years. However, due to the absence of the manager, new operations have been brought into focus. The lack of a manager means that there is no point of contact for complaints such as broken glass in the hallway that needs to be repaired, or fluorescent lights on the stairs that are flickering and needs to be replaced, which worsens the building's living environment. The negative effects of mechanization of building management have come to the fore.

The purpose of the present invention is to secure the above-mentioned complaint window, minimize unnecessary investment, and enable complaints to be heard from any place and at any time according to the convenience of the administrator.

[Means to solve the problem]

The above purpose is to install a recording/playback device as a point of contact for complaints, to control investment by using the microprocessor unit of the building remote management device to control the recording/playback device, and to use the building remote management device's telephone line as the telephone line. The ability to listen to complaints from anywhere at any time can be achieved by making it possible to play the recording and playback device over the telephone.

[Effect]

According to the present invention, since the recording and playback device is connected to the building remote management device, even if the stationing of the manager is abolished due to the mechanization of building management, residents' complaints can be recorded on the recording and playback device, and the management Anyone can make a complaint to Kikuko by playing the recording/playback device via the building's remote management device over the phone from anywhere at any time.

Further, since the telephone line used at this time can use the circuit for the building speed distance management device, a new telephone line is not required. Since the microcomputer unit of the building remote management device can be used to control the recording/playback device, a new control device is not required. Thereby, in the building remote management device according to the present invention.

Not only can a complaint reception desk be secured, but the administrator can also listen to and deal with complaints from anywhere at any time. Furthermore, there is no need to add a new microcomputer and telephone line.

〔Example〕

An embodiment of the present invention will be described below with reference to FIG. 1st
The figure is a configuration diagram of an embodiment of the present invention.

1 to 11 are the same as the reference numerals used in the prior art section, so their explanation will be omitted. 21 is a complaint recording command means. 2
Reference numeral 2 denotes a recording command input circuit for inputting a recording command from the complaint recording command means 21 to the microcomputer unit 5. Reference numeral 23 denotes an output circuit that outputs each signal of recording, REC, rewinding, REW, and reproduction FLY from the microcomputer unit 5. 24 is recording RFC rewind REW playback F
Controlled by each output signal of LY, the playback output P0UT
This is a recording/reproducing device in which a modulation/demodulation circuit 4 is connected to a network control circuit 3 in parallel or in a switching manner.

Reference numeral 25 denotes a microphone for manually recording complaints on the recording and reproducing device 24. 26 is a push-button dial phone closest to the administrator, and 27 is a dial button. 28 is an incoming call detection circuit that detects incoming calls. 29 is telephone 26
This is a PB signal receiving circuit that receives a PB double signal generated when the push button 27 is pressed and identifies which button number has been pressed.

Next, the operation will be explained. When a person with a complaint activates the complaint recording command means 21, the microcomputer unit 5 reads the recording command through the recording command input circuit 22, and outputs the recording RFC to the recording and reproducing device 24 through the output circuit 23.
Output a signal. When the recording/reproducing device 24 receives the recording ffREC signal, it starts recording the audio from the microphone 25. Now, if you speak your complaint into the microphone 25, it will be recorded by the recording/playback device. When the complaint recording command means 21 is released after speaking the complaint, the microcomputer unit 5 reads the disconnection of the recording command through the recording command input circuit 22, and stops the recording RFC signal outputted through the output circuit 23.
The recording and reproducing device 24 stops recording the complaint from the microphone 25. Furthermore, the microcomputer 5 stores the recording of the complaint through a series of operations. After that, when the administrator calls the building remote management device from the telephone 26, the incoming call detection circuit 28 detects the incoming call, and the microcomputer unit 5 connects the modulation/demodulation circuit 4 and the PB signal receiving circuit 29.
to monitor. When the administrator presses the dial push button 27 to transmit a predetermined number, the PB signal receiving circuit 29 identifies the number pressed by the administrator from the received signal and outputs it to the microcomputer unit 5, which then transmits the number pressed by the administrator. It is determined whether the number pressed by the administrator is a predetermined number, and if it is a predetermined number, a complaint is received from the administrator and if the recording of the complaint is memorized, the complaint is played back. to go into. The complaint playback operation starts with finding the beginning of the recording/playback device, and then continues with playback. When a rewind REV signal is output from the output circuit 23 in response to a command from the microcomputer unit 5, the recording/reproducing device 24 cues the recording machine. Then,
When the playback PLY signal is output from the output circuit 23, the recording/playback device 24 starts playback. The reproduced voice POUT is transmitted as a complaint to the administrator's telephone 26 via the network control circuit and telephone line 7, and the administrator can listen to the complaint at any time even from outside the building.

Note that the present invention is not limited to only one embodiment, and includes the following application examples for each part. In the above explanation, the complaint recording command means 21 may be a push button that is held down while making the complaint, or may be a switch that interrupts the complaint and turns it off when the complaint is finished. A sensor that detects a person near 25 may be used.A sensor that detects a person may be a mud switch that is activated when a person steps on the mat, an infrared sensor that detects a human body, an ultrasonic sensor, It may also be a microwave sensor. microphone 25
It may also be an audio switch that detects that the volume of the input audio has become louder than a predetermined volume. It may also be a billing device that detects coins or coins.

In short, it is sufficient as long as it prevents unnecessary operations and operates when necessary. @The sound reproducing device 24 may use a magnetic tape, or may use a semiconductor storage means. When using a semiconductor storage means, the digital audio signal converted from analog to digital may be stored as it is, or the A
Data compression means such as the DPCM method or the PARCOR method may be used. Alternatively, a method such as regular speech synthesis may be used in which speech is recognized, a speech code is stored, and a speech signal is synthesized from the speech code during playback. The modulation/demodulation circuit 4 modulates and transmits the digital parallel signal output from the microcomputer unit 5 so that it passes through the telephone line 7, and demodulates the received modulated signal.The modulation method is FSX, P
SK and other telephone line modulation/demodulation systems can be used. In addition, the telephone line 7 may use not only NTT but also a line of a type 2 telecommunications carrier, or may use an overseas telephone line if necessary, or may be a car phone or mobile phone line. It is also possible to use a wireless line such as . In this case, the manager not only can be anywhere at any time, but also hears complaints while on the move, further expanding the manager's freedom. Furthermore, similar effects can be expected when using l5DN. The push-button dial telephone 26 is a so-called push-button telephone, but the key point is that it is sufficient as long as it has a PB signal transmission function, so it is not necessary to connect the PB signal transmitter to the transmitter separately from the rotary dial telephone. The purpose can also be achieved by inputting a PB multiplied signal. Furthermore,
It may be an antique telephone that looks like a rotary dial but emits a PB double signal. The incoming call detection circuit 28 is a circuit that detects the 161-IZ75V signal, a so-called bell incoming signal, but it uses the 15DN line instead of the telephone line 7 and connects the building remote management device to the 15DN line without the intervention of an analog interface. If this is the case, the division of functions between the incoming call detection circuit, network control circuit, and modulation/demodulation circuit may change, but the point is that if the circuit is to secure a communication path and enable data and voice communication, then the purpose can be achieved. The PB signal receiving circuit 29 is used as means for identifying that the call is from the administrator. If the predetermined number is 9440, if any other number or PB double signal is not received, it will be determined that the call is from someone other than the administrator, and the building remote management device will use this to prevent the recording and playback device from playing back the call. . The predetermined number is not limited to four digits, and the number of digits may be determined depending on whether ease of use or safety is more important. Further, the number of digits and the number are not fixed, and may be any number that can be used to determine whether or not a certain rule is met. Further, the number does not have to be one type. For example, a number for an agent is prepared in addition to a number for an administrator, and the complaint recording command means 21 is provided with a complaint type designation means, and complaints about electrical equipment, complaints about cleaning, etc.
Further, the recording/playback device 24 is configured to selectively play back complaints specified by the microprocessor 5, so that the administrator can listen to the complaint and then contact an agent who can handle the complaint. Alternatively, instead of issuing instructions, the number of complaints that the administrator must handle can be reduced by teaching the agent how to recite the complaints that the agent is responsible for and having the agent make a phone call. The administrator only needs to issue instructions regarding complaints for which there is no agent or for matters in which it is difficult to distinguish between agents, which further reduces the burden on the administrator and enables early countermeasures against complaints. If the agent does not playback the complaint for a long time, not only will the complaint processing be delayed, but the recording capacity of the recording and playback device may be exceeded. In order to prevent exceeding the capacity, the recording time can be managed in the microcomputer unit 5, and 7 reports of exceeding the capacity can be reported to the management center, and the management center can also notify the administrator of the decline in the complaint handling water service. .

According to this embodiment, since it is determined whether the call is from a manager or not, a complaint can be transmitted reliably.

Furthermore, since the recording/playback device is rewound and played back after receiving a telephone call from the administrator, multiple complaints can be recorded and played back.

〔Effect of the invention〕

According to the present invention, as a new function, an absent manager can hear complaints from a distance. In terms of performance, it allows managers to understand problems with devices that are not electrically connected in the form of complaints, so even one person's ability to detect problems is incorporated into the management ability of the building remote management device. , which significantly improves performance.

In terms of efficiency, the building remote management system handles complaints, and managers can listen to complaints at a time that is convenient for them.
Residents can complain at any time without having to look for a manager or wait for work to start, and managers can listen to complaints at a time that suits their schedules, so both parties benefit. improves.

In terms of economy, there is no need to add a new microcomputer unit or telephone line, so initial investment and operating costs are economical.

Regarding simplification, residents can simply voice their complaints into a microphone, and the building's remote management system will be activated so that the manager can hear them, making it extremely easy to operate.

[Brief explanation of the drawing]

FIG. 1 shows a building remote management table jl:+ according to an embodiment of the present invention. FIG. 2 is a block diagram of a conventional building remote management device. DESCRIPTION OF SYMBOLS 1... Building equipment, 2... Input circuit, 3... Network control circuit, 4... Modulation/demodulation circuit, 5... Microcomputer unit, 7... Telephone line, 21... Complaint recording Command means, 24... Recording/playback device, 25... Microphone, 28... Incoming call detection circuit, 29... PB signal receiving circuit. Procedural amendment (method) % formula % Indication of the case Patent application No. 196109/1986 Name of the invention Person who amends building remote management device Relationship to the case Applicant Hitachi Elevator Service Co., Ltd. 1-6 Kanda Nishiki-cho, Chiyoda-ku, Tokyo Company representative Hiroo Hirayo

Claims (1)

[Claims] (1) An input circuit that inputs signals from building equipment, a network control circuit that connects to a telephone line to secure a communication path between the control center, and a network control circuit that connects to a telephone line to secure a communication path between the input circuit and the communication path signal. What is claimed is: 1. A building remote management device comprising a modulation/demodulation circuit for converting a signal into a signal, wherein a recording/reproducing device is connected to the network control circuit in parallel or in a switching manner with the modulation/demodulation circuit.