JPH02266736A - Deputy response system for incoming call - Google Patents

Abstract

PURPOSE:To eliminate the need for the intermediation of the agent of a group by designating a registration number by dialing a second dial number by a caller, and calling the callee of a group telephone with a monitoring speaker. CONSTITUTION:When the registration number of the callee is received from a caller side with the second dial number, a registration comparison means 7 reads out the registration information of the callee corresponding to the registration number from the table of a registration data memory 8 based on the registration number recognized by a second dial recognizing means 6. A callee side guiding means 9 reads out voice data from a registrator voice memory 10 based on the registration information, and it is converted to a voice signal by a voice synthesis means 14, and is sent to the monitoring speaker 4, and calling voice to the callee is generated from the speaker 4. In such a manner, it is possible to eliminate the need for the intermediation of the agent of the group responding to the incoming call of a group telephone set.

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial Field of Application] The present invention relates to a method for handling incoming calls by proxy in a group telephone installed at a rate of one telephone for every several people.

[Prior Art] Conventionally, reception was carried out in the following manner using group telephones installed at a rate of one for each group of several people.

In other words, when a call arrives at a group telephone, the operator of the group telephone answers the incoming call on behalf of the group, asks the caller for the name of the desired called party, and identifies the called party. The called party was informed that there was an incoming call, and the called party recognized that there was an incoming call and answered the incoming call. Additionally, if the caller's desired recipient was busy or absent and could not be answered, the representative would confirm this fact and inform the caller that the caller could not be answered.

[Problem M to be solved by the invention] As mentioned above, conventionally, several people share one group telephone, so unless the called party desired by the caller directly answers the incoming call, Regardless of whether the called party is present or absent, a person within the same group must act as a proxy for the group and answer the incoming call on the group telephone and make the transfer, which has the disadvantage of being time-consuming.

[Means for Solving the Problems] The incoming call proxy response system of the present invention has the following means.

a) a first storage means that stores a response message to the caller; b) a second storage means that stores the name of the called party; and C) a registration number unique to the called party and the a third storage means correspondingly storing called party information indicating the presence, absence, and busyness of the caller, and address information in the second storage means in which the name of the called person is stored; d) A fourth device that stores the greeting message for the called party.
storage means; e) audio output means for outputting audio, consisting of a monitor speaker or the like;

[Operation] When a call is received from the calling party, the response message read from the first storage means is sent to the calling party.

After receiving the call, when the registration number of the called party is received from the calling party using the second dial number, the called party information and address information corresponding to the registration number are read out from the third storage means.

Here, if this called party information indicates the presence of the called party,
A group of messages is generated by combining the called person's name corresponding to the called person's registration number read from the second storage means based on the address information and the calling message read from the fourth storage means. The called party is called by outputting the voice from the voice output means.

On the other hand, if the called party information indicates that the called party is absent and busy, a message read from the third storage means indicating that the called party is absent and busy is transmitted to the calling party as voice. By sending this message, the called party is notified that he/she is not available.

[Example] Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of a telephone system in an embodiment of the incoming call proxy response system of the present invention.

In FIG. 1, numeral 1 is a calling side telephone, and numeral 30 is a group telephone.

2 is the basic component 3 of a button telephone.
For example, it is a push-button telephone means having a telephone circuit or the like, and is connected to a handset 3 and a monitor speaker 4. The automatic call receiving means 5 automatically connects an incoming call regardless of whether the handset is off-hook.

The second dial recognition means 6 recognizes the second dial number corresponding to the unique registration number of the called party sent from the calling side telephone 1, that is, the dial number dialed subsequent to the telephone number of this group telephone 30. The registered registration number information is output to the registrant comparison means 7.

The registrant comparison means 7 searches the registration data memory 8 for the registration information of the called party corresponding to the registration number based on the information of the registration number, and sends this registration information to the called side guidance means 9.

Based on the registration information from the registration comparison means 7, the called side guidance means 9 reads out the name of the called person and the voice data of the message addressing the called person from the registered voice memory 10 and the called side voice memory 13. , to generate sound from the monitor speaker 4.

The registration data memory 8 stores registration information as shown in FIG. This registration information consists of the following four types of information.

■Registration number DI, which is a number unique to the called party.

■When the called party with this registration number D1 is busy, the busy bit D2゜ is set to indicate that the called party is busy ■When the called party with this registration number D1 is absent, it is set to indicate that the called party is absent. Absent bit D3゜Voice memory address information D4゜Showing the address of the registered phonetic name voice memory 10 in which the voice data of the name of the called party of this registration number D1 is stored In other words, the registration number D1 is stored as described above. A table is constructed with key .

The calling side guidance means 11 reads notification voice information, which is a response message for the calling party, stored in the calling party's audio memory 12 and sends it to the calling party.

The calling party voice memory 12 stores notification voice data which is a response message sent to the calling party by the calling party guide means 11. This notification voice data includes, for example, ``Yes, I belong to group ○O.'' which notifies the affiliation of this group telephone 30 when a call is received. Further, depending on the state of the called person, there is a message such as "~ is currently absent (busy)." However, the part of the called person's name indicated by "~" is not included.

The called party side voice memory 13 stores calling voice data, which is a message calling to the called party. This calling voice data is, for example, voice data of the part other than the called party's name, such as "Mr.-san is calling" when a call is received. However, the part of the name of the called party indicated by "~" is not included.

In addition, when the voice data stored in each voice memory is converted into voice, this voice data is read out from each voice memory by the calling side guidance means 11 or the called side guidance means 9, and then is subjected to speech synthesis. The signal is converted into an audio signal by the means 14 and sent to the calling party or the monitor speaker 4 to be generated as audio.

The audio encoding means 15 encodes audio signals during the operation of registering audio data into each audio memory, which will be described later.

Next, the operation will be explained.

(1) Incoming call and response operation First, the incoming call and the response operation for the incoming call will be explained.

When an incoming call from the calling party's telephone l is connected by the automatic call receiving means 5, the calling party's guidance means 11 sends a response message to the calling party (e.g. “Yes, this is the ○O group.”
etc.) is converted into an audio signal using the audio synthesis means 14 and sent to the calling party.

Then, using the same procedure as above, a message requesting the calling party to send a registration number unique to the called party (for example, ``Please dial the registration number.'') is sent.

In response to this request, when the caller dials a second dial number using the button, the second dial recognition means 6 that received the dial signal of this second dial number recognizes the registration number and registers this registration number. The data is sent to the comparison means 7.

Based on the registration number from the second dial recognition means 6, the registrant comparing means 7 determines whether or not there is registration information of the called party corresponding to this registration number from the table of the registration data memory 8, using the registration number DI. Search using the key. If registration information corresponding to this registration number exists, the called side guide means 9 reads this registration information and checks the busy bit D2 and absent bit D3 from it to determine whether the registrant is present or not. Determine if someone is absent or busy.

As a result of this judgment, when the registrant is present, the called side guidance means 9 reads out the voice data of the name of a close relative from the registrant voice memory 1o based on the voice memory address D4 of this registration information. , together with this, limb caller a voice memory 13
The voice data addressing the called party is read out from the . So;~
Then, these two voice data are synthesized and the voice synthesis means 14
The synthesized voice data of 9 and 2 is converted into a voice signal by the voice synthesizing means 14 and reaches the monitor speaker 4 via the first stage 9 of the called party guide. Throat voice (e.g. [
Mr. 00, I'm on the phone. 1 etc.) will occur.

On the other hand, as a result of this judgment, if the registrant is absent or busy, the calling party's internal child stage t i will send appropriate notification voice data from the calling party's voice memory 12 as a response message to the calling party. Select and read. In other words, in response to your absence, the response message is, ``I'm away from my seat right now.'' 1 etc., but when the call is busy, a message such as ``7' is currently on the phone, please call back'' is sent. These voice data are converted into voice signals by the 2 voice synthesis means 14. and is sent to the calling party via the calling party guidance means 11 and the automatic call receiving means 5. As a result, a predetermined message as shown in 1 is transmitted to the calling party's telephone 1. .

(2) Registration operation to each voice memory Next, register pitch name voice memory] 0, voice mail of each calling side (S1
2, and the voice data registration operation of the called party's voice menu 13/\ will be explained.

First, the called party guidance stage 1 9 converts operation instruction information, which instructs eight operations to perform the storage operation of the voice data, into voice by the voice synthesis means 14 and the monitor speaker 4. Operation instructions are given. Note that the operation instruction information Iz has been registered in the called party's voice memory 13 for about 1'.

Following this voice guidance, the operator performs predetermined operations and voices. The voice is encoded by >7 voice encoding means 15, and each voice mail (registered name name voice memory 107, caller side voice memory 12,
It is registered in called tone 1 (screaming voice memory 13).

(3) Registration operation to the registration data memory 1O as described above in 7J:
When registering a registered note name in the registered note name audio memory 10, at the same time, a unique registration number corresponding to this registered note name is recorded in the registration data memory 8 as the registration number D1 in the registration information Y). . This registration operation is performed by the called side guidance means 9 registering in the registration data memory 8 information on the registration number manually entered by the handler's button operation.

Also, an absent beep indicating that the called party is absent or busy)-D
Talking to 2 beep! -D3 cellar l- and clearing are performed by the operator's push and button operations in the same manner as the above-mentioned operations. That is, in response to predetermined number information input by operating the button and indicating t-, absence, and busy, the called side guidance means 9 sets the absent beep 1-D2 and busy beep to the registered information [). 1-D3 Sera 1 to O, 1: and clear.

"Effects of the Invention" As explained above, according to the incoming call representative response system of the second invention, when the caller dials the second dial number and specifies the registered number, the caller can You can call someone using your phone's monitor speaker. Furthermore, the message sent to the calling party allows the calling party to know that the called party is absent and is busy.

Therefore, unlike in the past, there is an effect that there is no need for a person within the group to act as a proxy for the group and to respond to the "signal" on the group-1 telephone and make arrangements.

[Brief explanation of drawings]

FIG. 1 is a block diagram of a telephone system according to an embodiment of the present invention, and FIG. 2 is a block diagram of a registered name @D of a registered data memory 8 in the same embodiment. 4...~Monitor speaker, 8...Registered data memory (
(third storage means), tO... Registrant's name memory (second storage means), 12... Caller's name memory (first storage means), 13... Called party's voice mail (fourth storage means).

Claims (1)

[Scope of Claims] An incoming call proxy response system in a group telephone set, wherein the group telephone set includes a first storage means that stores a response message to the caller, and a second storage means that stores the name of the called party. means, a registration number unique to the called party, called party information indicating the called party's presence, absence, and busyness, and a second name in which the called party's name is stored. A third storage means that stores the address information in the storage means in a corresponding manner, a fourth storage means that stores a message calling out to the called party, and an audio output means that outputs a voice, and from the calling party side. When a call arrives, the reception message read from the first storage means is sent to the calling party. After the call is received, when the registration number of the called party is received from the calling party using the second dial number, the registration number is sent to the calling party. The called party information and address information corresponding to the number are read from the third storage means, and when the called party information indicates the presence of the called person, the called party information is read from the second storage means based on the address information. The called person's name corresponding to the called person's registration number and the calling message read from the fourth storage means are outputted as voice from the voice output means, and this called person information is used to indicate the absence and speech of the called person. If the medium is displayed, a message read out from the third storage means to the effect that the called party is absent and busy is sent to the calling party in the form of voice.