JPH0388463A - Automatic telephone secretary device - Google Patents

Abstract

PURPOSE:To attain talking not in the so-called caller leadership form in a conventional set but in the called party leadership form by identifying a caller name before the reception of a telephone call. CONSTITUTION:A conversion means 12 acquires information including at least a name of a caller corresponding to the identification information (caller ID) of a caller from a database based on the caller ID read by a read means 11. Since a notice means 13 informs the acquired information to a called party in a form of a display or a voice message, the called party identifies the caller name immediately before the reception of a telephone call and selects an optimum reception mode in advance. Thus, the talking not in the so-called caller leadership form in a conventional set but in the called party leadership form in the reception mode selected by the called party is attained.

Description

DETAILED DESCRIPTION OF THE INVENTION (Industrial Application Field) The present invention relates to an automatic telephone secretary device, and more particularly to an automatic telephone secretarial system that automatically performs a secretarial function in telephone intermediaries using caller identification information. .

[Conventional technology]

Conventionally, identification information of the caller (caller) (hereinafter referred to as "caller ID")
Telephones housed in private branch exchanges (PBXs) have been developed that have the ability to display the caller's extension number or name using a telephone line that can transfer calls (also known as J). Integrated digital network (ISDN)
Among the telephones housed in the telephone, a telephone having a caller ID display function has been developed. This allows the called party (called name) to identify some information about the other party's caller, so that appropriate time can be taken before answering the call.

In addition, the telephone's function for answering the caller during 2 missed calls is to record the message of the caller during 9 missed calls. Functions such as absentee response, caller confirmation, and silent repulsion, as well as caller response when the terminal is busy, and caller confirmation function (with automatic response function) have been developed.

(Problems to be Solved by the Invention) However, in the case of a telephone housed in the above-mentioned PBX, the name of a caller for an internal line can be displayed, but the name #Ilr of a caller for an external line cannot be displayed. In addition, the above-mentioned l5
It is accommodated in DN. In the case of telephones, only the caller's IQ display (usually the caller's phone number) is displayed, so the address and name of the corresponding caller cannot be immediately known, making it possible to quickly take precautions to answer the phone. I can't.

Furthermore, although functions such as answering during a missed 9th call and leaving without an S9J can be achieved without knowing the caller's name, the most important function in a phone call, the Kumiko confirmation function, This can only be achieved through the caller's self-report through dialogue with the intermediary device. Therefore, the name of the caller can only be known correctly if the caller correctly declares himself to the intermediary device, and if the caller refuses to declare himself or abandons the conversation, it is impossible to confirm the other party. Even if a caller declares themselves, it is impossible to confirm whether the caller's name is their own.

The present invention was developed in view of the above points, and is an automatic telephone system that enables callers to change from conventional caller-initiated calls to callee-initiated calls by identifying the caller's name before answering the phone. The purpose is to provide secretarial equipment.

[Means to solve the problem]

FIG. 1 shows a block diagram of the principle of the present invention. In the same figure, 1
Reference numeral 1 denotes a reading means that reads the identification information of the caller by recognizing the caller's call. 12 is a conversion means, which accesses the database based on the read identification information of the sender and converts the identification information to obtain information including at least the name of the sender; 13 is a notification means; Notify the recipient of information including the name.

The 14G agency mode analysis means analyzes the agency - [- mode that is selected and input by the recipient after the above notification.
15 is a first response stage in which a message or display pattern according to the analysis result of the intermediary mode is returned to the sender. Call Name 2 The caller's terminal can be any telephone.

A general-purpose terminal with a calling function (WS, PC), a dedicated PC, etc. may be used. Inputting the agency mode (if you are using a telephone, you can enter the appropriate sequence of notes and numbers; if you are using a dial type, you can use a button, etc.; if you are using a general-purpose or desktop terminal, you can use 1,000-touch, a panel, etc.). In the case of a publication distribution device, the distribution information may be input in a high voice, such as "7".The distribution device is configured to recognize these inputs.

[Effect]

Is the sender's identification read by the reading means 11?
1 (caller ID), the conversion means 12 obtains information including at least the name of the sender corresponding to the sender ID from the database. In the present invention, t
Yoko no Tori 4! ? uAx information is notified to the called party by the notification means 13 in the form of a display or a voice message, so the called party can immediately identify the caller's name, etc. before answering the phone, and can set the optimal intermediary mode in advance. You can select , and the call can be initiated by the callee.

In addition, since the present invention acquires information such as the name of the caller corresponding to the caller ID from the database, there is no need for the caller to self-report. Show the diagram. As shown in the figure, an automatic telephone secret device 20 & 1 signal transmitting/receiving device 21 . Reading device 22. Conversion device 23° voice utterance device 24. Display pattern generation device 25. Agency mode analysis device 26. Audio recording device 27 and control device 28
Consisting of The control device 28 is the signal transmitting/receiving device 21.
The movement of the reading 5A device 22, the conversion device 1li23+Gs voice utterance purchase 24. the day table non-pattern structure 25. the agency t-do analysis device fart 26 and the allegorical record blind neck 27 will be described in the third section below. Control is performed according to the flowchart 1 in the figure.

The above-mentioned wide transmitting/receiving device 21. The reading device 22U together with the control device 28 constitutes 4% of the reading means 11 described above, and the wide transmitting/receiving device 21. A conversion device @ 23 and a control device 28 constitute the first conversion stage 12. Similarly,
The wide transmitting/receiving device 21 and the control device 28 are the voice speaking device 2
4 and display display pattern generation device b! i25 and j
1-, the above-mentioned notification stage 13, the above-mentioned agency analysis means 14 together with the agency mode analysis device 26, and the audio recording H@27.
The response means 15 is configured in each case.

Further, the automatic telephone secretary device 20 is connected to the terminal of the called party (nee+r> (see f in the figure) via a subscriber line 29, and is also connected to an exchange 31 via a line 30, and further connected to an access line 32. via Database Center (t!f shown)
It is connected to the. The exchange 31 is connected to the caller side via a subscriber line 33.

Next, the operation of the automatic telephone secretary device 20 having the above structure will be explained with reference to the flowchart shown in FIG. 3. ;t
tJ', departure A: 1 The sound from the right is from the subscriber line 33 to the exchange 31. The information is input to the transmitting and receiving device 21 in the automatic telephone secretary device 20 through the respective lines 30, and when the caller's call is recognized (step 40 in FIG. 3).
), the control device 28 activates the reading device 22 to read the sender ID in the received signal (step 41>).

Here, for example, 54 k bps B channel 2 channels 1/
If the signal is transmitted between the called party and the caller by multiplexing the signal of one channel and one D channel of 16 kbps, the above caller ID is transmitted on the D channel,
In addition, the calling ID number (for example, as shown in Figure 4) is shown in Figure 4. In Figure 4, the calling ID information element (used to identify the originator of the call, the length starting from octet 4) is shown in Figure 4. The caller ID (usually the caller's telephone number) is transmitted from octet 4 onward in units of two digits per octet.

When the reading device 22 is able to read the sender ID, it performs a 1-database access via the conversion device 23 and the access line 32 (step 71I2 in FIG. 3), and reads the ID. It is determined whether the sender IQ exists in the database (step 43), and if the caller 11) exists in the database center (convert and output the address 1 name of the sender corresponding to the other sender ID (step 43)). , Step 44>.Since the above database center has stored in advance the correct name and address data of the caller corresponding to the caller ID, the above data will be processed regardless of whether the caller self-reports the name and address. The conversion process usually yields the correct caller's name and address.

The database center mentioned above is a database for PBX-accommodated subscriber callers, and a nationwide group [1-1].
A remote database can be considered. .

To convert from address 10 to address 9 name, access these databases step by step.

On the other hand, if the activated reading device 22 cannot read the sender ID for reasons such as the sender ID is not floating, or if the sender ID is read but the converter 23 accesses the database and the sender 10 does not exist in the database. , the control device 28 sends a message indicating the type of call, such as a call from a B 2
4 or by controlling the display pattern generation device δ25 (step 45 in FIG. 3).

When the name and address of the caller is obtained in step 44 above, or the message of the type of call is created in step 45, the control device then determines whether the called party's terminal is free or busy. 28 makes a determination (step 46 in FIG. 3).

First, as a result of this determination, we will explain the process when it is determined that the called party's terminal is in an idle state. Ninth, it sends the calling number to the called party's terminal (see Figure 3, STEP 47), and monitors whether or not the terminal knocks on the phone (
Same, step 48). When an onohook is detected, the control device 28 (continues to send a ringback tone to the caller until t) returns the caller's address 1 and name obtained by converting in step 44, or if conversion is not possible in step 4.
The voice utterance device 24 converts the message of the type of ``0'' in 5 into voice, the display display pattern generation device 25 generates a display display pattern, and these are transmitted to the signal transmitting/receiving device 21 and the line 29.
(step 49 in FIG. 3).

As a result, the caller's address, name, etc. are notified to the caller by voice or display, but at this point there is no line connection between the caller and the callee.
By sending out the ringback tone, the caller is only aware that he/she is continuing to call the called party.
(display display) can be selected arbitrarily by the recipient.

Subsequently, the control device 28 sends a voice message to the voice speaking device 24 prompting the user to select an intermediary mode prepared by the system.
Alternatively, the display pattern generation S device 25 generates a display display pattern for selecting an intermediary mode, and sends it to the called party's terminal via the signal transmitting/receiving device 21 and the line 29 (Fig. 3). Medium, step 50>.

The called party selects any one agency mode based on the voice message or display pattern of this agency mode. As a result, the selected agency mode signal is input to the agency mode analysis device 2 via the line 29 and the signal transmitting/receiving device 21.
6 notifies the control device δ28 of the agency mode analysis result 1.Here, the above agency modes are ■immediate reception mode, ■later feeling -[-do, ■immediate disconnect f-do, and ■recording mode. Assume that there are different types.

The agency mode analyzer 26 detects the arrival 4 from the input agency mode signal.
First, it is determined whether or not the user is in the "immediate response mode" when the user wants to immediately respond to B4. In step 251 of FIG. It connects the line between the caller and the called party.
i-control is performed (step 52>).Therefore, at this stage, a conversation between the caller and the called party becomes possible for the first time.

Similarly, when the result of the mediation mode analysis is ``later reception mode'' when the called party wants to receive the callee later, a voice message or a display display pattern indicating that mode is sent to the voice utterance device 24 or the display display pattern code. 25 output and send it to the wide transmitting/receiving device 21
2 lines 30. The information is returned to the caller via the exchange 31 and the joining winding 33, and the caller's line is disconnected (steps 53 and 54 in FIG. 3).

In addition, when the agency mode analysis result indicates that the recipient wishes to immediately refuse the reception, a voice message or a display display pattern indicating that mode is sent to the voice utterance device 24 or the display display. 1. Create a pattern in the pattern generator 25, return it to the caller in the same manner as above, and 3. Disconnect the caller's line (Step 55 in Figure 3).
56).

Furthermore, if the agency mode analysis result is "recording mode" in which the called party wishes to record the caller's message, the control
The icI device 28 causes the voice utterance device 24 or the display display pattern generation device 25 to generate a pre-registered voice message or display display pattern, returns it to the caller, and based on this generates the voice sent from the caller. The message is recorded by the voice speaking device 27 (steps 57 and 58 in FIG. 3). After the recording of the voice message is completed, the control device 28 performs control to disconnect the caller's line (step 59 in FIG. 3), and ends the process (step 60 in the same figure).

However, if none of the agency mode analysis results determined in steps 51, 53, 55, and 57 are among the four agency modes listed in +, the process returns to step 50 and requests the @ believer to select the agency mode. A prestige message or a display display pattern is sent to the recipient to prompt retransmission in the correct intermediary mode.

Next, a description will be given of the process when the caller's terminal 46 determines that the called party's terminal is busy. In this case, first, the message "Currently busy," created by the voice utterance device 24 or the display display pattern generation device
Ask for the address and name of the caller, and then send a voice message to the effect that you will be contacted later.The display pattern on the L display is set to 21゜Line 30.
(step 61 in FIG. 3).

As a result, if a voice message with the caller's address and name is returned from the caller via the reverse route to the above, without abandoning the call, and within a certain period of time (well, if the voice message is returned by the voice utterance device 27 Recording is performed (steps 62, 63, and 64 in FIG. 3).

Thereafter, the caller's line is disconnected (step 65 in FIG. 3).

On the other hand, if an abandonment of the call is detected in step 62, or if there is no response to the developer's voice message within a certain period of time in step 63, the automatic telephone secretary device 204 or control I device 28 disconnect the caller's line under the control of (Step 6 in Figure 3)
6), and the originating IO already obtained in step 44
The address 1 name of the corresponding caller or the message of the call type created in step 45 is outputted in the form of a voice signal by the voice utterance device 24 and recorded in the voice utterance device 27 (step 67). Therefore, even if the call is busy, as long as the read caller ID exists in the database, the correct address of the caller will be determined regardless of whether the caller has self-reported it or not.

The name will be recorded in the voice recording 1fi127.

The automatic telephone secretary device 20G then monitors the input of a call termination signal (step 68 in FIG. 3). When the call between the called party and another party ends, the call termination C8 is sent to the exchange based on the on-knock of the called party's terminal. 31 to line 30. The signal is input to the signal transmitting/receiving device 21. When the control device 28 detects that the call termination message g is input to the signal transmitting/receiving device 21, the control device 28 sends a ring tone to the called party's terminal via the signal transmitting/receiving device 21 and the line 29, and i7 person
After detecting that the terminal of 6 went off-hook, the g-voice utterance device 24 or the display display pattern generation device 25 issued a message indicating that the address, name, etc. of another caller had already been recorded. It sends out a high-pitched message (or display pattern) to the caller's terminal, and then plays back the caller's address 1, name, and customer that have already been recorded on the high-pitched voice recording device 27, and sends it to the receiver's terminal. In Figure 3, Sfutubu 69〉.

Note that instead of automatically reproducing the voice speaking device 27 by off-hooking after sending the ring tone in step 69, the voice speaking device 27 is activated by the called party accessing the special number later. Good too. After the process in step 69, the process ends (step 70).

Note that the present invention (and is not limited to the above-mentioned embodiments; for example, the information corresponding to the sender ID to be sent to the terminal of the recipient)↓
Just the caller's name is sufficient. Also automatic telephone secretary device 2
Applications such as incorporating 0 into the trunk of an exchange or incorporating it into a PBX may also be considered.

7 [Effects of the Invention] As described above, according to the present invention, the caller can identify the name of the caller in the bright area before answering the call, so it is useful for general companies to identify appropriate responders in advance. In addition to the above, ordinary households can deal with unwanted calls such as silent calls and prank calls, as well as countermeasures against indiscriminate product sales over the phone, and the most important thing in a call is to confirm the other party. This can be done by always informing the caller of the exact name of the caller before the call, regardless of whether the caller has self-reported or not. As described above, since the present invention can automatically perform the secretarial function in relaying telephone calls, when the ring tone sounds, the called party, in principle, has no choice but to pick up the receiver and talk to the other party, unless the caller is in the middle of a missed call. This feature has the advantage that it is not a caller-initiated call as in the past, but a caller-initiated call in an agency mode that the callee selects.

8

[Brief explanation of drawings]

Fig. 1 is a block diagram of the principle of the present invention, Fig. 2 is a configuration diagram of an embodiment of the present invention, Fig. 3 is a flow chart for explaining the dynamic flow of an embodiment of the present invention, and Fig. 4 is a sender ID. No A-'? FIG. 11... Reading means, 12... Conversion means, 13.
...Notification means, 14...1 stage of intermediary mode analysis, 15.
...Answering means, 20...Automatic telephone unit and device, 21...
・Antagonizing sending/receiving device, 22...reading device, 23・
. . . conversion means, 24 . . . voice utterance device, 25 . . . display display pattern generation device, 26 . . . agency mode analysis device, 27 . 9 A (I 1 Ming's Ichirushi Manshi I 1's Kan 4 乍聍语用 7B-Naya 1 Fig. 3 (Part 2) 7D-Chart for explanation of the present invention Figure 3 (Part 3)

Claims (1)

[Scope of Claims] Reading means for reading identification information of a caller by recognizing a call from the caller; and accessing a database based on the read identification information of the caller and converting the identification information to read the caller's identification information. a conversion means for obtaining information including at least the name of a person; a notification means for notifying the information of the caller obtained by the conversion means to a called name; and an intermediary that is selectively input by the called party after being notified by the notification means. An automatic telephone secretary device comprising: agency mode analysis means for analyzing a mode; and response means for returning a message or display pattern to the caller name according to the analysis result of the agency mode by the agency mode analysis means.