JPH02246696A - Telephone system - Google Patents

Abstract

PURPOSE:To enable answering from an extension telephone set of higher priority through the operation of a selection key by an operator by executing the opening/closing control of a channel between the corresponding extension telephone set and a repeating controller based on data related to the operation of the selection key of the repeating controller to instruct the answer/restoration of every extension telephone set. CONSTITUTION:The repeating controller 2 is provided with LEDs 24, 27, that is, display devices and the selection keys 25, 26. Every n-pieces of the LEDs 24 and the selection keys 25 are installed corresponding to the extension telephone sets 11 to 1n, and the LED 24 is lighted or so according to the each state of the extension telephone set 1, and the selection key 25 is operated when the corresponding extension telephone set 1 is dealt with. The selection key 26 is a key for restoration, and the LED 27 executes display corresponding to the selection key 26. A central control part 6 is provided with a display controlling means 61 and a channel controller means 62, and generates state data based on call origination request data for the repeating controller and the data related to the operation of the selection key, and sends it to the repeating controller, and simultaneously, executes the opening/closing control of the channel between the corresponding extension telephone set and the repeating controller based on the data related to the operation of the selection key.

Description

DETAILED DESCRIPTION OF THE INVENTION [Object of the Invention] (Field of Industrial Application) The present invention relates to telephone systems such as private branch exchanges and key telephone devices.

(Prior Art) Conventionally, a private branch exchange is equipped with a relay operator called a relay console or an attendant console, which functions as a relay center between a central office line and an extension line or between extension lines.

This relay operator is operated by - operators, so
You can only answer calls from one telephone extension. Therefore, in order to deal with calls from multiple telephone extensions, multiple displays were provided to indicate that multiple calls were being made, but only one key was provided for answering. . When answering multiple calls using a single answering key, the operator of the relay control unit can only select the extension telephone that made the call first, but cannot freely select the extension telephone to which he should answer. Ta.

For this reason, when calls are received from multiple telephone extensions, it is not possible to answer from a telephone with a higher priority (for example, assigned to a person in an important post), making it inconvenient to use. Ta.

(Problems to be Solved by the Invention) As described above, according to the conventional telephone system, only one extension telephone can answer calls at the relay operator, and calls from multiple extension telephones are answered in the order of earliest calls. I could only respond. For this reason, when a call is received from a plurality of extension telephones, it is not possible to respond from the extension telephone with a higher priority, resulting in a problem that the system is inconvenient to use.

The present invention was made to solve the problems of conventional telephone systems.The purpose of the present invention is to select an arbitrary extension telephone from a relay operator and answer the call when a call is received from multiple extension telephones. To provide a possible telephone system.

[Structure of the Invention] (Means for Solving the Problems) The present invention includes: a plurality of extension telephones; a display device that displays the status of each of the plurality of extension telephones;
A relay operating device having a selection key for instructing response/recovery for each extension telephone, and a control unit for transmitting data related to the operation of the selection key and controlling the display on the display based on the provided status data. a display control means for creating status data and transmitting it to the relay operation device based on call request data sent from the extension telephone to the relay operation device and data regarding the operation of the selection key; A telephone system is provided with a central control unit having a communication path control means for controlling the opening and closing of a communication path between the corresponding extension telephone and the relay operating device based on data regarding the operation.

(Function) According to the above configuration, the opening/closing control of the communication path between the corresponding extension telephone and the relay operator is performed based on the data regarding the operation of the selection key of the relay operator, so that the operator of the relay operator can select the desired selection. By operating the keys, when calls are being made from multiple extension telephones, it becomes possible to respond from the extension telephone with a higher priority.

(Example) Hereinafter, an example of the present invention will be described with reference to the drawings. FIG. 1 shows a private branch exchange, which is a telephone system according to an embodiment of the present invention. This private branch exchange has an extension telephone 11,
1□, . . . , 1o and a relay operating device 2 are provided. The relay operating device 2 and the extension telephones 11 to 1o are connected to line circuits 30 to 3n, respectively, and are connected to line circuits 30 to 3o.
is connected to the communication path network 4 and to the central control unit 6 via a bus router. The central control section 6 is connected to the memory 7 and is constituted by a computer that controls each section according to a program in the memory 7.

The relay operation device 2 is equipped with a handset 21, a control section 22, a port 23, LEDs 24 and 27 serving as indicators, and selection keys 25 and 26. N LEDs 24 and selection keys 25 are provided corresponding to the extension telephones 11 to 1o, respectively. FIG. 2 shows a front view of the relay operating device 2 when there are 12 extension telephones 1.

The LED 24 is turned on depending on the state of the extension telephone 1, and the selection key 25 is operated when corresponding to the corresponding extension telephone 1. The selection key 26 is a recovery key, and the LE
D27 is for displaying information corresponding to the selection key 26. The central control unit 6 is equipped with a display control means 61 and a communication path control means 62, which are realized based on a program in the main memory 7.

FIG. 3 shows memory tables 41 and 42 in the main memory 7,
51 is shown. The memory table 41 stores extension telephones 11. ..., 1o, key type data of the selection key 24 of the relay operating device 2 is stored. The memory table 42 has selection keys 2 corresponding to key type data.
Key address data assigned to No. 4 is stored. The memory table 51 contains relay controller 2 and calls (incoming calls).
The flag for extension telephone 1 inside is set. The central control unit 6 sends out a paging signal and generates a ringback tone during extension processing, but their explanation will be omitted here as they are not directly related to the present invention.

In the private branch exchange configured in this way, the central control section 6 functions as a display control means 61 by executing a program of a flowchart as shown in FIG. 4 stored in the memory 7. In other words, when the extension telephone 1 goes off-hook, the line circuit 3 detects this and
The fooK OFF signal is given to the central control unit 6 via the bus router. The central control unit 6 takes this information (301), searches the key type data of the corresponding extension telephone 1 from the memory table 41 in the memory 7, and searches the memory table 41 for the corresponding extension telephone 1.
The corresponding flag of 1 is set (302). Next, the central control unit 6 reads the key type data from the memory table 4.
2 to find the key address (303), and a command for displaying an incoming call is retrieved from the memory 7 (304). The central control unit 6 sends the obtained key address and command from the line circuit 3° to the relay operator 2 via the bus 5 (3
05). The control unit 22 of the relay operating device 2 is connected to the line circuit 3o.
The key address and command are received from the board 23, and the corresponding LED 24 is turned on by controlling the boat 23 (306). In this way, the call processing from the extension telephone 1 to the relay operating device 2 is performed, and when there are calls from a plurality of extension telephones 1, the corresponding LEDs of the LEDs 241 to 24 will light up.

Therefore, the operator of relay controller 2
The necessary selection keys 25 are operated in consideration of the priority of the extension telephone 1 corresponding to D24. The control unit 22 detects this via the port 23 and sends out the corresponding key address data. This key address data is given to the central control unit 6 from the line circuit 83° via the bus 5 (501).
According to the flowchart of FIG. 5, the central control section 6 functions as a communication path control means. The central control unit 6 searches the memory table 42 in the memory 7 for key type data based on the key address data that has arrived, and searches the memory table 41 from the key type data to find the corresponding extension telephone 1 ( 502). Next, it is detected whether this extension telephone 1 has made a call (incoming call) by referring to the flag in the memory table 51 in the memory 7 (503), and if the flag is set, the communication path network 4 is controlled. , line circuit 3 connected to line circuit 3° and corresponding extension telephone 1
(504). On the other hand, if the answer in step 503 is NO, it is an erroneous operation and the process ends.

After the communication path between the relay operator 2 and the extension telephone 1 is established in this way, when the key address of the selection key 26 is received from the line circuit 3o, the memory table 42 in the memory 7 is restored. is detected, the communication path is closed, and the corresponding key address and a command to erase the LED 24 are sent to the relay controller 2 via the bus 5. This process can be realized by storing the key address data used in step 502 in a memory area indicating that the communication path is open in step 504, and clearing the same memory area when the communication path is closed. .

Note that calls from multiple extension telephones 1 are sent to the relay operator 2.
If this call is made to extension telephone 1, it will be in a busy state, so either a busy tone will be returned to extension telephone 1 in the waiting state, or a voice synthesis response means will be provided, and an announcement "Please wait for a moment" and background music will be returned. You can do it like this.

In addition, in this embodiment, the end of the call is set using the selection key 2 of the relay operation device 2.
According to G, on-hook on the extension telephone 1 of the other party, on-hook on the relay operator 2,
In the relay operation device 2, select key 25 corresponding to the extension telephone 1 whose flag in the memory table 51 is set.
The call termination process may be performed by detecting that the terminal has been operated.

[Effects of the Invention] As explained above, according to the present invention, the opening/closing control of the communication path between the corresponding extension telephone and the relay operator is performed based on the data regarding the operation of the selection key of the relay operator. By operating the selection key, it is possible to respond in order from the extension telephones with the highest priority, thereby improving operability.

[Brief explanation of drawings]

FIG. 1 is a block diagram of one embodiment of the present invention, and FIG. 2 is a block diagram of an embodiment of the present invention.
FIG. 3 is a diagram showing a memory map in the memory of FIG. 1, and FIGS. 4 and 5 explain the operation of an embodiment of the present invention. This is a flowchart for 11~1゜...Extension telephone 2...Relay operator 30
~3n...Line circuit 4...Call path network 6...Central control unit 70
1. Memory 21...Handset 22...
・Control unit 23...Ports 241 to 24
o, 27. ,・LED 251 to 25n, 26...Selection key 61...Display control means 62...Call route control means agent Patent attorney Book 1) Chung diagram diagram

Claims (1)

[Claims] A plurality of extension telephones; a display device that displays the status of each of the plurality of extension telephones;
A relay operating device having a selection key for instructing response/recovery for each extension telephone, and a control unit for transmitting data related to the operation of the selection key and controlling the display on the display based on the provided status data. a display control means for creating status data and transmitting it to the relay operation device based on call request data sent from the extension telephone to the relay operation device and data regarding the operation of the selection key; What is claimed is: 1. A telephone system comprising: a central control unit having a communication path control means for controlling opening/closing of a communication path between a corresponding extension telephone and the relay operating device based on data related to operation.