JPH02170698A - Incoming call distributing system - Google Patents

Abstract

PURPOSE:To eliminate the need for changing processing procedures on the exchange side and to easily rewrite them by providing an information processor, where incoming call distributing procedures are stored, independently of the exchange, rewriting these incoming call distributing procedures, and changing the incoming call distributing rule. CONSTITUTION:A system consists of an electronic exchange 1, an information processing terminal 2, and an information communication line 3 connecting them. In a terminal determining procedure storage part 17 of the information processing terminal 2, terminal determining procedures 18 to determine a response terminal 4 by a trunk line number 7 are stored based on a prescribed terminal determining rule and can be freely rewritten. A response terminal determining part 19 determines the response terminal 4, to which an incoming call should be connected, in accordance with terminal determining procedures 18 based on incoming call information 10 and terminal state information 15 and transfers connection information 13 to an information transmission/reception part 16. With respect to connection information 13, a response terminal discriminator 20 is added to incoming call information 10. Terminal determining procedures 18 stored in the terminal determining procedure storage part 17 of the information processing terminal 2 are rewritten at the time of changing the response terminal determining rule.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an incoming call distribution device for distributing arriving incoming calls to predetermined terminals, and more particularly to one that can operate according to dynamic distribution control laws.

[Conventional technology]

Conventionally, when controlling the distribution of incoming calls in an electronic switching system, a distribution control law is stored in the main memory, and the main controller performs distribution control based on the law to send the incoming call to a predetermined terminal. It is configured to connect.

[Problem to be solved by the invention]

However, the conventional configuration has a problem in that the distribution control law of the terminating exchange becomes fixed.

That is, it is usually desirable that the distribution control law for incoming calls can be changed dynamically according to events.

However, when changing the distribution control law, it is necessary to rewrite the contents of the main memory of the electronic communication system.
Care had to be taken to ensure that the contents of the main memory could be rewritten while the electronic switching system continued to operate.

Furthermore, since the distribution control law is incorporated and stored in the basic call processing procedures of the electronic switching system, the call processing procedures had to be rewritten in a tedious manner.

SUMMARY OF THE INVENTION In view of these problems, it is an object of the present invention to provide an incoming call distribution device that distributes incoming calls to predetermined terminals, which can operate in accordance with a dynamic distribution control law.

[Means to solve the problem]

In order to achieve the above-mentioned object, the present invention provides an incoming call distribution device comprising the following exchange and information processing device.

The exchange is equipped with the following means:

(1) An incoming call identifier assigning means for assigning an incoming call identifier to an incoming incoming call. Here, the term "incoming call" refers to a call that arrives at the exchange.

(2) Transmitting means for transmitting an incoming call registration identifier to the information processing device.

(3) Receiving means for receiving an incoming call registration identifier and a connected terminal identifier from the information processing device.

(4) Incoming call connection means for connecting an incoming call to a terminal based on the received incoming call identifier and connected terminal identifier.

The information processing device includes the following means.

(1) Receiving means for receiving an incoming call registration identifier from the exchange.

(2) Distribution procedure storage means for storing an incoming call distribution procedure.

(3) Connected terminal determining means for determining a terminal to which an incoming call is connected according to an incoming call distribution procedure set in advance.

(4) Transmitting means for transmitting the incoming call registration identifier and the connected terminal identifier assigned in advance to the determined terminal to the exchange.

[Effect]

According to the incoming call distribution device according to the present invention, an identifier is attached to an incoming call that reaches an exchange, and the incoming call registration identifier is transmitted to an information processing device. On the other hand, the information processing device executes a predetermined incoming call distribution procedure on the incoming call registration identifier received from the exchange and determines the terminal to be connected. Then, the received terminating exchange registration identifier and the connected terminal identifier indicating the determined terminal are transmitted to the exchange. The exchange connects the incoming call to the terminal based on the information received from the information processing device.

In this way, since the information processing device that executes the incoming call distribution procedure is provided separately from the exchange, by rewriting the incoming call distribution procedure stored in the distribution procedure storage means,
Incoming call distribution laws can be changed.

〔Example〕

Hereinafter, the present invention will be explained in detail using the drawings.

FIG. 1 shows an overview of an electronic switching system according to an embodiment of the present invention.

This electronic exchange system includes an electronic exchange 1, an information processing terminal 2, and an information communication path 3 that connects the two. This electronic switching system is equipped with a plurality of response terminals 4 that are subject to incoming call distribution control.

First, each part of the electronic exchange 1 will be explained.

The incoming trunk 5 is for terminating calls sent from a public network (not shown).

The incoming call queue registration unit 6 is for registering incoming calls (calls that arrive at the incoming trunk 5). Specifically, as shown in FIG. 2, when the central office line number (called party number) 7 of an incoming call is a predetermined number, the key number 8 set for that central office line number 7 is It is configured to be assigned to incoming calls.

The incoming call information transfer section 9 transfers incoming call information 10 obtained from the incoming call queue registration section 6 to the information transmitting/receiving section 11. This incoming call information 10, as shown in FIG.
It consists of the central office line number 7 and the queue number 8 of the incoming call.

The information transmitting and receiving unit 11 transmits and receives various information to and from the information processing terminal 2 via the information communication path 3. Based on the connection information 13 (described later), the line connection unit 12
It connects a predetermined incoming call to the response terminal 4.

The terminal status detection unit 14 monitors the status of the responding terminal 4, such as call start/end, presence/absence of the responder, etc., and transfers terminal status information 15 indicating these statuses to the information transmitting/receiving unit 11. It is something to do.

Next, each part of the information processing terminal 2 will be explained.

The information transmitting/receiving section 16 transmits and receives various information to and from the electronic exchange 1 via the information communication path 3. Based on a predetermined terminal determination rule, the terminal determination procedure storage unit 17
This is a rewritable storage unit that stores a terminal determination procedure 18 for determining the responding terminal 4 from the station line number 7. The responding terminal determining unit 19 receives incoming call information lO and terminal status information 1.
5, the response terminal 4 to which the incoming call is to be connected is determined according to the terminal determining means 111i 18, and the connection information 13 is transferred to the information transmitting/receiving section 16. As shown in FIG. 4, the connection information 13 includes the incoming call information 10 and the response terminal identifier 2.
It is configured by adding 0. This response terminal identifier 2
0 is an identifier assigned to each response terminal 4 in advance.

The response terminal status file 21 stores information regarding the status of the response terminal 4. In this embodiment, it is assumed that each response terminal 4 belongs to one of the response terminal groups. As shown in FIG.
The contents include the office line number 22 assigned to the response terminal group, the response terminal group name 23, the response terminal identifier 24 of the response terminal 4 belonging to the response terminal group, and the usage status information 25 of each response terminal 4. Consisting of

The file update unit 26 updates the contents of the response terminal status file 21 based on the terminal status information 15 received by the information transmitting/receiving unit 16.

Next, the operation of this electronic exchange system will be explained.

When a call sent from the public network arrives through the incoming trunk 5, it is determined whether the central office line number is the central office line number 7 to which distribution control is to be performed. If the call is for the central office line number 7 to be distributed, the incoming call queue registration unit 6 registers the call. Then, the incoming call information IO is transferred by the incoming call information transfer unit 9 and transmitted by the information transmitting/receiving unit 11.

This incoming call information 10 is transmitted to the information processing terminal 2 via the information communication path 3.

In the information processing terminal 2, the incoming call information 10 is sent to the information transmitting/receiving unit 1.
6, and the responding terminal determining unit 19 performs the operation. That is, in accordance with the terminal determination procedure 18 stored in the terminal determination procedure storage section 17, and after referring to the response terminal status file 21, one response terminal 4 to be connected is selected. Then, connection information 13 including the response terminal identifier 20 of the selected response terminal 4 is created and transferred to the information transmitting/receiving section 16. The information transmitting/receiving unit 16 receives this connection information 13 via the information communication path 3.
is transmitted to the electronic exchange 1.

In the electronic exchange 1, when the information transmitter 11 receives the connection information 13, the line connection section 12 operates based on the connection information 13. That is, the incoming call corresponding to the office line number 7 and queue number 8 included in the connection information 13 is connected to the response terminal 4 corresponding to the response terminal identifier 20 also included in the connection information 13.

Further, the terminal state detection unit 14 monitors the state of the response terminal 4, and when a call to the response terminal 4 starts, it detects this and creates state detection information 15 indicating that the call is in progress. This state detection information 15 is transmitted to the information processing terminal 2 by the information transmitting/receiving section 11.

In the information processing terminal 2, upon receiving this state detection information 15, the file update unit 26 updates the contents of the response terminal state file 21 based on the received state detection information 15.

At this time, it is also possible to write the number of responses, response time, etc. of the terminal as the usage state information 24. This prepares for the next response terminal determination process.

Here, if it is necessary to change the response terminal determination rule according to an event, the terminal determination procedure 18 stored in the terminal determination procedure storage unit 17 of the information processing terminal 2 is rewritten or the response terminal status file 21 is managed. This can be easily dealt with. Further, at this time, there is an advantage that the operation of the electronic exchange 1 is not directly affected (and the continuation of the operation of the electronic exchange 1 is not hindered).

〔Effect of the invention〕

As described above, according to the present invention, the young call distribution rule can be changed by rewriting the incoming call distribution procedure stored in the information processing device provided separately from the exchange. Therefore, when changing the incoming call distribution rule, there is no need to change the processing procedure on the exchange side, so there is an advantage that there is no need to directly affect other operations of the exchange. Furthermore, since the distribution control procedure is configured separately from the call processing procedure of the exchange, there is an advantage that it can be easily rewritten.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the main features of an electronic switching system according to an embodiment of the present invention, FIG. 2 is an explanatory diagram showing the registered contents of the incoming call queue registration section of FIG. 1, and FIG. FIG. 4 is an explanatory diagram showing the configuration of the incoming call information in FIG. 1, FIG. 4 is an explanatory diagram showing the configuration of the connection information in FIG. 1, and FIG. 5 is an explanatory diagram showing the configuration of the response terminal status file in FIG. ......Electronic exchange, 2...Information processing terminal, ...Response terminal, 5...Incoming call trunk, ...Incoming call queue registration unit , O... Incoming call information, l... Information transmitting and receiving section of electronic exchange, 2...
・Line connection section, 19...Response terminal determination section, 0.
...Responsive terminal identifier.

Claims (1)

[Claims] An incoming call identifier assigning means for assigning an incoming call identifier to an incoming incoming call; a transmitting means for transmitting the incoming call registration identifier to an information processing device; An exchange comprising a receiving means for receiving from a processing device, an incoming call connecting means for connecting an incoming call to a terminal based on a received incoming call identifier and a connected terminal identifier, and a receiving means for receiving an incoming call registration identifier from the exchange. a distribution procedure storage means for storing an incoming call distribution procedure; a connecting terminal determining means for determining a terminal to which an incoming call is connected according to the incoming call distribution procedure; 1. An incoming call distribution device comprising: an information processing device comprising a transmitting means for transmitting a connected terminal identifier to an exchange.