JPH02135858A - Facsimile equipment with disk storage device - Google Patents

Abstract

PURPOSE:To speedily perform the restoration processing of a fault by previously storing report information for informing the fault of a disk storage device together with the telephone number of a service center and the like, and originating to the telephone number to transmit report information in the form of picture information when the fault is detected. CONSTITUTION:Report information showing the fault is previously stored at least the name of its own and the disk storage device together with the telephone number of the service center and the like, then originating to the telephone number, whereby report information is transmitted to the opposite party when the fault of the disk storage device is detected. Since the fault is automatically informed to the service center when the fault occurs even if a user himself does not judge the fault of the disk storage device, the restoration processing of the fault can speedily be performed.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a facsimile device equipped with a disk storage device for storing image information and the like.

[Prior Art] In recent years, facsimile machines equipped with hard disk drives for storing image information, etc. have been put into practical use.However, facsimile machines require various types of maintenance. The user can easily remove it or replace the recording paper.

However, if the above hard disk drive malfunctions, it is impossible for the user to diagnose or repair it by themselves, so conventionally the user had to call a service center etc. and have a service person called. .

[Problems to be Solved by the Invention] However, when such a failure occurs, the user often does not notice the failure display or is absent.

For this reason, conventionally, there has been a problem in that the user is delayed in calling the service center, etc., and the service person is delayed in recovering from the failure.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a facsimile apparatus equipped with a disk storage device that solves the above problems and allows quick recovery measures in the event of a disk storage failure.

[Means for Solving the Problems] For this purpose, the present invention stores in advance at least the name of the own station and report information indicating a failure of the disk storage device together with the telephone number of a service center, etc. When a failure is detected, a call is made to the telephone number and the report information is transmitted as image information to the other party.

[Function] As a result, even if the user does not have to judge the failure of the disk storage device by himself/herself, when a failure occurs, the service center is automatically notified of the failure, so that recovery measures can be taken quickly. become able to.

[Embodiments] Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 shows a block diagram of a facsimile machine according to an embodiment of the present invention. In the figure, a scanner 1 reads an original image and extracts image information, and a plotter 2 records the image information on recording paper.

The encoding/decoding unit 3 is.

It encodes image information to be transmitted and decodes image information received.

The line buffer memory 4 temporarily stores image information to be transmitted and received. The network control device 5 acquires one line and sends out a selection signal which is the originating optical telephone number.

Upon detecting an incoming call, predetermined calling operations and incoming call operations are performed.

The modem 6 modulates and demodulates image information and transmits the same, and also transmits various procedure signals in transmission control procedures.

The communication control section 7 controls the network control device 5 and the modem 6 to execute facsimile communication according to a predetermined transmission control procedure.

The operation display section 8 displays the operating status of the device, operation guidance, etc., and performs various operations on the device.

The character font memory 9 stores character font data such as alphanumeric characters, kana characters, symbols, and kanji characters. The hard disk drive device ff11O stores image information of documents to be sent and received, and the disk controller 11 controls the read/write of one image information to the hard disk drive device 10. The disk control unit 12 controls the disk controller 1
The facsimile apparatus monitors the operating states of the facsimile apparatus 1 and the hard disk drive device IO, and stops its operation when an abnormality occurs, thereby preventing abnormal operation of the facsimile apparatus.

The system memory 13 stores various information registered in advance by the user and information necessary for the operation of the device, and its TG is backed up by a battery so that the stored data will not be erased due to power cutoff. The system control section 14 is composed of a microcomputer system, and controls each section mentioned above to execute predetermined operations of the facsimile machine.

With the above configuration, in the facsimile machine of this embodiment, when the hard disk drive device 10 fails, service call information for notifying a service center or the like of the occurrence of the failure is registered and stored in the system memory 13 in advance. ing. This report information includes the service center's phone number, the model name and number of this device, and the TTI (transmitte) number.
r Terminal Identification
) information, the telephone number of the own station, the recording format for recording and outputting these, certain character information, etc. Among these pieces of information, the character information is stored as a character code.

This facsimile device also has a memory storage and transmission function and a memory reception function.

When performing memory storage transmission, a document to be transmitted is set on the scanner 1, and predetermined transmission operations such as inputting the transmission destination etc. are performed on the operation display section 8. Thereby, the facsimile machine reads the original image, stores it in the hard disk drive device 10, and then transmits the image information to the other party. Furthermore, if memory reception is set, the image information received upon arrival will be stored in the hard disk drive device i10.

By the way, as shown in FIG. 2, in the facsimile apparatus of this embodiment, when the read/write operation of image information data to the hard disk drive device 10 is executed in the above operation (process 101), the operation of the hard disk drive device 10 is The state is being determined (process 102). If the operation is normal (Y in process 102), the process moves to the next predetermined operation.

On the other hand, if the operation is abnormal (N in process 102), for example, when it is impossible to read or write information to the hard disk drive device IO, the failure detection date and time is determined by an internal clock (not shown). After reading (processing 10
3) Stop operations related to the hard disk drive (
Process 104).

Next, a process 105 for reading the service call information
), a call is made to the telephone number of the service center indicated by the information (process 105). When the destination facsimile machine responds, the character code information in the failure detection date and time information and the service call information are converted into tod data by the character font memory 9, and image information in a predetermined format is converted according to the format information. The image information data editing process of creating data (process 106) is executed while each image information data is temporarily stored in the line buffer memory 4.

Then, the created image information data is transmitted as a service call report (step 107), and the operation of the device is ended.

FIG. 3 shows an example of recording of this service call report on the receiving side. Recorded information a at the top of the recording paper is the title of the report and the date and time of failure detection. Further, the information below is the details of the failure of the facsimile machine, the information C is the model name of the facsimile machine, the information d is the machine number, and the information e is
is TTI information, and information f is the telephone number of the failed facsimile office.

In this manner, the facsimile apparatus of this embodiment is configured to immediately send the service call report to the service center if a failure is detected when reading/writing image information data to the hard disk drive device IO. This allows the facsimile device user to automatically notify the service center of the failure of the disk storage device without having to determine whether the disk storage device is malfunctioning or make a phone call, allowing prompt recovery measures to be taken. You will be able to do this.

In this embodiment, the presence or absence of a failure is detected when image information is read or written to the hard disk drive, but it is also detected at regular time intervals regardless of the read/write operation. You can. Furthermore, in this embodiment, a facsimile machine that stores image information using a hard disk drive was explained as an example, but it goes without saying that the present invention is similarly applicable to cases where a floppy disk drive or an optical disk drive is used, for example. Nor.

[Effects of the Invention] As described above, according to the present invention, report information for notifying a disk storage device failure is stored in advance together with a telephone number of a service center, etc., and when the failure is detected, the above-mentioned Since the above report information is sent as image information by calling a telephone number, the user does not have to judge whether the disk storage device is malfunctioning or when the malfunction occurs.
Since the service center is automatically notified of the failure, recovery from the failure can be carried out quickly.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of a facsimile apparatus according to an embodiment of the present invention, FIG. 2 is an operational flowchart of a service call report transmission process, and FIG. 3 is an explanatory diagram showing an example of recording a service call report. DESCRIPTION OF SYMBOLS 1...Scanner, 2...Plotter, 3...Encoding/decoding unit, 4...Line buffer memory, 5...Network control device, 6...Modem, 7...Communication control Part, 8.
...Operation display section, 9...Character font memory,
10... Hard disk drive device, 11... Disk controller, 12... Disk control unit, 13
...System memory, 14...System diagram Figure 2

Claims (1)

[Claims] In a facsimile machine equipped with a disk storage device,
telephone number storage means for storing a preset telephone number; report information storage means for storing at least the name of its own station and report information indicating a failure of the disk storage device; and failure detection for detecting a failure of the disk storage device. A disk storage device characterized by comprising: a calling means for making a call to the telephone number when the failure is detected; and a report sending means for sending the report information as image information to the called party. facsimile machine with