JPH02125558A - Maintenance information management system for exchange - Google Patents

Abstract

PURPOSE:To obtain up-to-date maintenance information instantly at a point of time of entry at all times when the command is inputted by a maintenance personnel by transferring the information to a maintenance console every time maintenance information takes place and allowing the maintenance console side to write the information into a storage means upon the receipt of the maintenance information sent from an exchange at all times. CONSTITUTION:A maintenance information transfer means 11 of an exchange 10 transfers a content to a maintenance console 14 via a communication line 13 when the maintenance information to be transferred in an exchange processing as to lines accommodated in a network 12 and in various related processings takes place. The maintenance information write means 15 of the maintenance console 14 writes the information transferred from the exchange into a storage means 17 in the maintenance console. A maintenance information readout means 16 is provided with a display output to a display means and a command input applied by the maintenance personnel and when the maintenance personnel receives a command entered to acquire the maintenance information, where in the storage means 17 the command is stored is identified and the corresponding maintenance information is read and displayed as a response.

Description

[Detailed description of the invention] [1 already! X! ! ] The present invention relates to a maintenance information management method for a switching equipment, such as a PBX, for acquiring maintenance information on a switching equipment through a maintenance console connected to the switching equipment via a transmission line, and it is possible to obtain an immediate response to a command input by a maintenance person. The purpose is to provide a maintenance information management system for exchanges that allows maintenance information to be managed.The exchange is equipped with a maintenance information transfer means that is activated when maintenance information is generated and transferred to the maintenance console. A maintenance information transfer means for receiving maintenance information and writing it into the storage means, and a maintenance information transfer means for reading the maintenance information from the M accumulation means are provided, and the maintenance information reading means reads the corresponding maintenance information in response to input of a command. Measures are taken to obtain the latest maintenance information on the maintenance console by accessing and reading the storage means.
to be accomplished.

[Industrial Field of Application] The present invention relates to a maintenance information management system for an exchange, such as a private exchange (PBX), for quickly acquiring maintenance information for a switch such as a PBX (private exchange).

Electronic exchanges such as PBXs, where exchange processing is performed by a processor, are connected by a transmission line to a maintenance console where a maintenance person is located, and the data stored in the exchange is accessed by inputting commands from the console's keyboard. This involves monitoring the status of the system and acquiring and displaying (or printing) maintenance information such as billing information and statistical information (for example, call volume). Furthermore, when a failure occurs, maintenance information representing the status of each part is obtained by inputting a command and used to detect the cause of the failure.

However, with conventional maintenance information management methods, even if maintenance information is requested from the maintenance console while the switch processor is processing the original call, it is retrieved from the maintenance information storage section during the call processing. Since the transfer process is performed, it takes time to input the command and receive and receive the information, so an improvement is desired.

[Prior Art] FIG. 6 shows a system configuration diagram of a conventional example, and FIG. 7 shows a configuration diagram of a system for acquiring maintenance information from a conventional maintenance console.

In FIGS. 6 and 7, 6o is a PBX.

68 is a maintenance console, and the I) BX and the maintenance console are connected by a communication line 67, for example, R5232.
Signals are transmitted and received through the C interface and the like.

The PBX 60 includes a network 61 that accommodates a large number of telephones, a call processing processor 63 that processes calls for each telephone, call processing programs, billing information, system configuration considerations (for example, the number of lines accommodated), and information in the event of a failure. A semiconductor memory 64 that stores maintenance information such as status information. Floppy disk 6'5. Send and receive data by connecting to the hard disk 66 and communication path! 109262. The maintenance console 68 is composed of a main body of the display section 1, a keyboard, etc., and the main body is a memory.

It includes a processor (not shown) and has a mechanism similar to that of a personal computer as a whole.

The operation of the communication system between the PBX and the maintenance console in the system configuration shown in FIG. 6 will be explained step by step with reference to FIG. The following numbers 1 to 0 correspond to the numbers shown in FIG.

■The maintenance person inputs a command to obtain the required information from the keyboard of the maintenance console.

■,■, The command is received by the command reception unit 681, and sent from the command transmission unit 682 to the communication line (for example, R3232C
interface, etc.).

(2) When the command reception unit 621 of the I10 unit f162 of the PBX 60 receives a command from the communication line, it outputs it to the call processing processor 63.

(2) The call processing processor 63 receives the command transferred during call control, has the command analysis section 631 analyze the command, and transmits the command to the next response content creation section 632.

(2) The response content creation unit 632 determines in which of the storage devices the information corresponding to the analyzed command is stored and what its address is, and transfers the information to the storage device access unit 633.

(2), (2) The storage device storage access unit 633 accesses the storage unit T (semiconductor memory 64, floppy disk 65, hard disk 66) corresponding to the determination result (2).
The information is extracted and transferred to the response content creation section 632. The maintenance console information is stored in the storage device access section 63.
Normally, the information is stored in the semiconductor memory 64 of 3, but since information with a large amount is stored in the floppy disk 65 or hard disk 66, the call control operation of the call processing processor 63 is Access operations are performed in between.

①, @The response content creation unit 632 converts the retrieved information into a response transmission format and transfers it to the response transmission unit 622, which then transmits it to the communication line.

■、0. Response receiving section 684 of maintenance console 68
, and displays it on the response display section 683 to notify the maintenance person of the response.

[Problems to be Solved by the Invention] As described above, all operations from the maintenance console's maintenance person inputting a command to obtaining a response are performed serially, so the response time is very long. Furthermore, since each process related to information requests from the maintenance console by the call processing processor is executed in between the original call control, it is not always processed at high speed. For example, when a failure occurs, it is not possible to deal with it quickly.

An object of the present invention is to provide a maintenance information management system for a switching machine that can obtain an immediate response to a command input by a maintenance person.

[Means to solve the problem] FIG. 1 is a diagram showing the basic configuration of the present invention.

10 in FIG. 1 is a switch, 11 is a maintenance information transfer means, 12
13 is a network, 13 is a communication line, 14 is a maintenance console, 15 is maintenance information transfer means, 16 is maintenance information f[l reading means, and 17 is storage means for storing maintenance information.

The present invention transfers the information to the maintenance console each time maintenance information is generated in the processing operation of the exchange side, and when the maintenance console side always receives the maintenance information sent from the exchange, the information is stored in the storage means δ. When a maintenance person inputs a command for maintenance information, the maintenance information reading means accesses the storage means in the maintenance console, quickly retrieves the corresponding maintenance information, and outputs it as a response.

[Operation] When maintenance information to be transferred (to be recorded) is generated in switching processing for lines accommodated in the network 12 or various related processing, the exchange 10 in FIG. 1 transfers the maintenance information to the maintenance information transfer means 11. The contents are transferred to the maintenance console 14 via the communication line 13.

The maintenance information '/[5 writing means 15 of the maintenance console 14 writes the information transferred from the exchange to the M-loading means 17 in the maintenance console.

The maintenance information reading means 16 includes a display output (response) to a display means (1 not shown) and a command input input by a maintenance person, and receives a command input by the maintenance person to obtain maintenance information. When the maintenance information is stored, it is identified where in the storage means 17 the maintenance information is stored, and the corresponding maintenance information is read out and displayed as a response.

In this way, according to the present invention, maintenance information is transferred to the maintenance console at the time the information is generated, regardless of command input, so that the latest information is always stored in the console. When a maintenance person inputs a command, the latest maintenance information at the time of input can be immediately obtained by simply accessing the storage means in the console without accessing the exchange.

〔Example] FIG. 2 is a configuration diagram of an embodiment of the present invention.

In FIG. 2, 20 is a PBX, 21 is a maintenance information transfer means, 22 is a network, 23 is a communication line, 24 is a maintenance console, 25 is a maintenance information 11ftF inclusion means, 26 is a maintenance 4fi information reading means, and 2'i1 is semiconductor memory, 272
is a floppy disk, 273 is a hard disk, 28
represents the keyboard, and 29 represents the display.

The maintenance information transfer means 21 of the r'13 The maintenance information transmitter 214 has a function of assembling the maintenance information generated during the interval into a specified amount and transmitting the information to the maintenance console 24 via the communication line 23.

Furthermore, the maintenance information transfer means 25 of the maintenance console 24
Maintenance information receiving unit 251 and accumulation'! i! f position access section 2
The maintenance information tit reading means 26 is composed of a command receiving section 261. A command analysis unit 262 that analyzes commands and creates an address for accessing the storage device. A storage device access unit 263 that reads maintenance information according to the address information from the command analysis unit 262 and passes it to the display output unit 264. and storage device access section 263
The display output section 264 receives and outputs the maintenance information read out to the display 29.

The processing flow diagram of each means shown in the embodiment of FIG.
The figures are shown in Figures (b) and 1 for each below.
1111 will explain.

In the process flow diagram of the maintenance information transfer means (21 in FIG. 2) in FIG. (Step 30), and if there is, assemble the maintenance information into a specified format (Step 31), then pass it to the maintenance information transmission section (Step 32). When the process of passing the maintenance information to the maintenance information creation section is completed, the first Return to step 30.

The flow of the maintenance information transmitting part shown in FIG. 3B is performed by the 110 device, and first it is determined whether the information to be transmitted has been received (step 34), and if it has been received, the receiver sends the received maintenance information to the maintenance console. Perform the sending process (step 35) Next, determine whether the sending has ended, and if it has ended, the I
Return to step 34 for the first time in TjL.

Next, in the processing flow diagram of the maintenance information transfer means (25 in FIG. 2) in FIG. Please judge step 40), and if it is sent, do you follow the maintenance information? Determine the address to be multiplied (step 41).Next, the address and maintenance information are passed to the storage device access unit 252 (step 42), and when the passing is completed, the first step 40
Return to

The flow of the storage device access unit 252 in FIG. 4B begins with step 44 in which it is determined whether there is information to be stored.
), if there is, maintenance information is written to the storage device based on the address information (step 45).Although the storage device is equipped with multiple devices such as semiconductor memory, floppy disk, and hard disk, maintenance information is written in advance. It is possible to allocate the devices to be accessed using a technique such as using a table that indicates which device is to be multiplied by Ti according to the type of the device. When writing of the maintenance information to the storage device is completed, the process returns to the first step 44.

Fig. 5(a) and Fig. 5 1al) show a processing flow diagram of the maintenance information reading means (26 in Fig. 2). First, Fig. 5 1a
The flow of the command reception fB part of A and I first determines whether or not there is an input command, and if there is, performs processing to receive and receive the command (step 51), and then performs command analysis on the command. Step 52) of handing it over to the department.
When this is completed, the process returns to step 50.

Figure 5 (The flow of the command analysis unit in alB is to determine whether or not a command has been received from the command reception unit, and if it has been received, analyze the command and create the corresponding address of the storage device (maintenance information Transferring maintenance information to the transfer means
) and its address? The data is passed to the M stack device access unit 263 (step 55), and when the delivery is completed, the process returns to step 54.

Next, the storage device access section 2 shown at C0 in FIG. 5('b)
The process moves to step 63, and in step 57 it is determined whether the address of the storage device has been received. If so, maintenance information is sent from the corresponding storage device (semiconductor memory, floppy disk, or hard disk) based on the address information. Reading is performed (step 58), and the read maintenance information is passed to the display output section 264 (step 59). When this is completed, the process returns to the progressive 57.

In the flow of the display output section shown in FIG.
, if it is received, it is converted into a specified format and displayed on the display as a response to the input command (step 62), and then the process returns to the first step 61.

Through the processing of each part as described above, when a maintenance person inputs a command using the keyboard in the maintenance console, the corresponding information is retrieved from the storage device in the maintenance console and displayed as a response on the display.

[Effects of the Invention] According to the present invention, since maintenance information reading processing is only performed from the time a maintenance person inputs a command to the time it is displayed, a response can be obtained immediately and maintenance time can be significantly shortened. . Furthermore, since there is no interruption to the call processing processor due to command input, there is no influence on call control.

[Brief explanation of the drawing]

FIG. 1 is a diagram showing the principle configuration of the present invention, FIG. 2 is a diagram showing the configuration of an embodiment of the invention, FIG. 3 is a process flow diagram of the maintenance information transfer means, FIG. 4 is a process flow diagram of the maintenance information transfer means, and FIG. Figure 5 (a)
, FIG. 5 (bl is a processing flow diagram of the maintenance information reading means, FIG. 6 is a system configuration diagram of a conventional example, and FIG. 7 is a configuration diagram for acquiring maintenance information from a conventional maintenance console. In Figure 1, OX exchange 1: maintenance information transfer means 2: network 3: communication C: Iu 4: maintenance console 5: maintenance information transfer means 6: pre-maintenance fμ reading means 7 = storage means^, maintenance information creation section B, Maintenance information 1 part Processing flow diagram of maintenance information transfer means Figure 3 A, Maintenance information receiving section e, H Loading room access section Processing flow diagram of maintenance information transfer means 1!!4 Figure 4 ^, Command receiving section B, Processing flow diagram of the command analysis section maintenance information reading means Fig. 5 (a) Processing flow diagram of the C1 storage device access section 1 display output section maintenance information reading means

Claims (1)

[Claims] In a maintenance information management method for a switching equipment for acquiring maintenance information for the switching equipment in a maintenance console connected to the switching equipment by a transmission path, the switching equipment (10) is configured to activate the maintenance information in response to generation of maintenance information. A maintenance information transfer means (11) is provided to transfer the maintenance information to the maintenance console (14). 15) and maintenance information reading means (16) for reading maintenance information from the storage means, and the maintenance information reading means (16) accesses the corresponding maintenance information from the storage means in response to input of a command. A maintenance information management method for an exchange, characterized in that the latest maintenance information is acquired on a maintenance console by reading it out.