JPH01298857A - Status informing system - Google Patents

Abstract

PURPOSE:To surely inform a message to a person in charge on need to know basis by sending a message confirming signal to a called party from a central monitor and receiving a signal representing the understanding of the message from the called party as its reply so as to confirm the understanding of the message by the called party. CONSTITUTION:A controller 5 discriminates the sent information from notifying devices 21-2n via a telephone network 4 and informs a prescribed message to telephone sets 31-3n being prescribed notice destinations in response to the information via the telephone network 4. A communication controller 6 receives and connects a phone call from the notifying devices. 21-2n via the telephone network 4 and starts the telephone sets 31-3n, which are connected to the call. After the message in response to the information is informed in voice to the called telephone set, a message confirming signal is sent to the called party and the signal representing the understanding of the message is received from the called party to confirm the understanding of the message by the called party. Thus, the message is informed surely to a person in charge on the need to know basis.

Description

[Detailed Description of the Invention] "Industrial Application Field" This invention is a system that collects and transmits information using a telephone network, and in particular, intensively monitors various situations occurring in uninhabited remote areas. The present invention relates to a situation reporting method in which the situation is determined and the situation is reported to a specific reporting destination by voice using a telephone line.

``Prior art'' Conventionally, this type of situation reporting method was already developed in the
Publication No. 2-58582 has been proposed and is now known as B. In other words, the central station, multiple terminal stations, and public broadcasting telephones are connected via a telephone network, and when it is detected that an abnormality has occurred at the terminal station, abnormality information is created.
This is transmitted to the central office via the telephone network. The central station determines the abnormality information, and if it is determined that the abnormality information is urgent, it calls a designated telephone and automatically reports the abnormality information by voice from the voice generator. It is something.

"Problem to be Solved by the Invention" By the way, in the conventional situation reporting system described above, there is no particular means for confirming that the reported information has been reliably communicated to the person in charge of receiving the information. There wasn't. Therefore, for example, if a family member of the person in charge, especially a child, answers the call, the information is simply transmitted mechanically from the central office, and there is no way to check whether the person on the other end understands the meaning. there were. Therefore, even if an emergency situation occurs, there is a problem in that it is not possible to deal with it promptly.

This invention was made in view of the above-mentioned circumstances, and aims to provide a status reporting method that allows the central station to confirm that the information transmitted from the central station has been reported to the appropriate person. .

"Means for Solving the Problems" The present invention provides a telephone network, a plurality of reporting devices connected to the telephone network and provided at each remote location, a plurality of telephones connected to the telephone network, and a plurality of telephones connected to the telephone network, In a centralized monitoring system comprising a central monitoring device connected to a telephone network, the reporting device uses the telephone network to transmit information regarding a situation occurring in each of the remote locations to the central monitoring device; The central monitoring device judges the information, calls a predetermined phone using the telephone network, and sends a message according to the information to the called phone by voice, and then sends a message confirmation signal to the called party. The apparatus is characterized in that the called party's understanding of the message is confirmed by transmitting a signal to the called party and receiving a signal from the called party indicating that the message is understood.

"Operation" According to the present invention, the central monitoring device transmits a message confirmation signal to the called party, and by receiving a signal indicating that the message has been acknowledged from the called party as a reply, the called party can Since the message is confirmed to be understood, it is ensured that the message is reported to the appropriate person.

"Embodiment" Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic diagram of a centralized monitoring system to which the status reporting method according to the first embodiment of the present invention is applied, and in this figure, l is a centralized monitoring device that manages the entire system and monitors the status of remote locations. , 21 to 2n are installed in a remote location and report the situation at that location to the central monitoring device 1; 3. 3 m is a telephone to which a predetermined message is sent from the central monitoring device l depending on the remote location and situation, and 4 is a telephone network. In the central monitoring device 1, 5 controls the internal body of the central monitoring device 1, and communicates with the notification device 2 via the telephone network 4.
A control device which judges the information transmitted from 1 to 2n and sends a predetermined message to a predetermined destination telephone 31 to 3m via the telephone network 4 according to the information; , a communication control device that receives and connects telephone calls from the reporting devices 21 to 2n, and calls and connects the telephones 31 to 3n; 7 is a communication control device in which messages corresponding to remote locations and situations are stored in advance; A voice synthesis device 8 outputs this message by voice synthesis, and a reporting device 2. A CR that displays information about the location and situation of remote locations transmitted from ~2n
T display, 9 is a printer on which the contents displayed on display 8 are displayed, IO is central monitoring device l and notification device 2. This is a floppy disk in which the contents of communication with the telephones 31 to 3n and the like are stored.

Next, in the notification devices 21 to 2n, the notification devices 2. Temperature and infrared sensors for periodic inspection of ~2n, etc., 12+-
12n processes signals such as changes in current values sent from the sensor 11+""IIn, generates information such as the location and the situation, and sends the information to the central monitoring device l via the telephone network 4. signal processing device for reporting; 13. 13n are communication control devices that call and connect the communication control device 6 of the central monitoring device 1 via the telephone network 4.

In such a configuration, first, it is assumed that a fire occurs in a remote location (for example, Company A) where the reporting device 2° is installed. At this time, the temperature or smoke sensor 11. is activated and a signal is generated, and the signal processing circuit 12+ detects the occurrence of a fire based on the signal. Information such as the location and time of the fire is immediately created, and the communication control device 1
3. operates, and the central monitoring device I and this reporting device 21 are connected via the telephone network 4. The information is then transmitted from the reporting device 2I to the central monitoring device I.

Regarding an automatic notification device using such a telephone network, for example, Japanese Patent Application Laid-Open No. 61-202557 is disclosed.

Next, the operation of the central monitoring device 1 shown in FIG. 1 will be explained based on the flowchart shown in FIG. When the circuit is powered on, the central monitoring device 1 first proceeds to step St and determines whether a telephone is connected to the communication control device 6 or not. And if this judgment result is rNOJ,
Repeat the same judgment until rY E S J. next,
When the determination result in step Sl is rYEsJ, the process advances to step S2.

In step S2, the notification device 2. The information transmitted from is read into the control device 5 via the communication control device 6,
After storing it in the storage device in the control device 5 and displaying it on the display 8, the process advances to step S3. Step S
In step 3, the content of the information is determined. If the result of this determination is "1 regular information", the process advances to step S4. In step S4, a periodic information message stored in advance in the speech synthesis device 7 (for example, periodic inspection of company A's reporting device. There is no abnormality) is selected, and the speech synthesis device 7 and the communication control device 6 are connected. After that, the process advances to step S5. In step S5, the first periodic information contact telephone 31 (for example, the facility manager of company A) stored in advance in the storage device in the control device 5 or the floppy disk IO is called via the communication control device 6. After that, the process proceeds to step SlO. On the other hand, if the determination result in step S3 is "fire information", the process advances to step S6. In step S6, after selecting a fire information message (for example, a fire is currently occurring at company A) stored in advance in the speech synthesizer 7 and connecting the speech synthesizer 7 and the communication control device 6, Proceed to step S7. In step S7, the first fire information contact telephone 3. After calling (for example, the disaster prevention manager of company A) via the communication control device 6,
Proceed to step S10. Further, if the determination result in step S3 is "intrusion information", the process advances to step S8. In step S8, an intrusion information message (for example, a suspicious person is currently invading company A) stored in advance in the speech synthesis device 7 is selected, and the speech synthesis device 7 and the communication control device 6 are connected. , proceed to step S9. Step S
9, the first intrusion information contact telephone 3. After calling the person (for example, the security officer of company A) via the communication control device 6, the process proceeds to step SIO.

Among the above steps, since a fire has occurred in the above assumption, the route of steps S6 and S7 is taken. Next, in step S10, after assigning 1 to the contact variable N, the process advances to step S11. This variable N is later used to sequentially notify the second and third contacts if it is not possible to notify the first contact. In step Sll, the above-mentioned first information contact telephone 31, telephone 3. Or it is determined whether the telephone 33 is busy. If the result of this determination is rNOJ, the process advances to step SI2. In step S12, the first information contact telephone 35, telephone 3
．． Alternatively, it is determined whether the telephone 33 responds or not. Then, if this judgment result is rYEsj, step S13
Proceed to. On the other hand, the determination result in step S11 is rY E
In the case of SJ, the process advances to step S19. Also, if the determination result in step S12 is 7><rNOJ, the process proceeds to step S19. In step S13, the first information contact telephone 311 telephone 3! Alternatively, after transmitting each of the above-mentioned information messages to the telephone 33 once or several times, the process proceeds to step S14. In step S14, it is determined whether the telephone line was disconnected during transmission of the information message.

If this judgment result is rNOJ, step S
Proceed to +5. In step S15, the first information contact telephone 31, telephone 3. or after transmitting a message confirmation signal to the telephone number 3 indicating whether the called party has understood the information message (for example, if you understand, please press Seri),
The process advances to step S16. On the other hand, if the determination result in step S14 is "YESJ", the process advances to step S19. Determine whether or not an acknowledgment signal is received using a butshuphone signal.However, if the called party's telephone is not a butshuphone, the called party must use a butshuphone signal transmitter that is electrically or acoustically connected to the telephone in advance. The above-mentioned acknowledgment signal is sent by

If the result of this determination is rY E S J, the process advances to step SI7. In step SI7, the transmission completion time and transmission contents of the information message are stored in the storage device in the control device 5 or the floppy disk 10, or displayed on the printer 9, and the series of operations is completed. On the other hand, if the determination result in step 916 is rNOJ, the process advances to step S18. In step S1B, it is determined whether an information message has been sent to the same information contact phone a predetermined number of times. If the result of this determination is "NO", the process returns to step S13. This step S18 is
This is a step provided to resend the message in case there is noise on the telephone line or a line failure occurs, and the called party cannot understand the message and cannot send an acknowledgment signal. be. On the other hand, step 91
If the determination result of step 8 is "rYES", the process advances to step S19. In step S19, N+1 is assigned to the contact variable N, and the process then proceeds to step S20. In step S20, it is determined whether the contact variable N is 4 or not. If the result of this determination is rY E S J, the process advances to step S21. In step S21, the contact variable N
After assigning 1 to , the process advances to step S22.

On the other hand, if the judgment result in step S20 is 1NO,
The process advances to step S22. In step S22, the Nth information contact telephone 3n stored in advance in the storage device in the control device 5 or the floppy disk IO is called via the communication control device 6, and then the process returns to step Sll.

These steps S19 to S22 may be performed due to various reasons such as failure to respond due to the first contact being busy or absent, line disconnection during message transmission, or inability of the called party to understand the message due to line noise or line failure. This step was created assuming that the message cannot be reliably sent to the contact information. Thereafter, the above-described process is repeated for the second and third contacts.

The above is an explanation of one embodiment of the present invention. By using this embodiment, the content of the information report is stored in the storage device within the control device 5 or in the floppy disk 10, so that it can be used as evidence for later on-site verification.

"Effects of the Invention" As explained above, according to the present invention, after a message is voiced to the called telephone according to the information, a message confirmation signal is transmitted to the called party,
Since the called party's understanding of the message is confirmed by receiving a signal indicating that the message has been accepted from the called party, the message can be reliably reported to the appropriate person in charge.

[Brief explanation of the drawing]

FIG. 1 is a schematic diagram of a centralized monitoring system to which a status reporting system according to an embodiment of the present invention is applied, and FIG. 2 is a flowchart showing the operation of the centralized monitoring device 1 of FIG. 1. 1... Central monitoring device, 2. ~2n...
Notification device, 3, ~3m...Telephone, 4...
・Telephone network.

Claims (1)

[Claims] A telephone network, a plurality of reporting devices connected to the telephone network and provided at each remote location, a plurality of telephones connected to the telephone network, and a central monitoring device connected to the telephone network. In the centralized monitoring system, the reporting device uses the telephone network to transmit information regarding the situation occurring in each of the remote locations to the centralized monitoring device, and the centralized monitoring device determines the information and transmits the information to the centralized monitoring device using the telephone network. After calling a predetermined telephone using a voice call and transmitting a message according to the information to the called telephone, a message confirmation signal is sent to the called party, and the called party receives the message. A status reporting system, characterized in that the called party's understanding of the message is confirmed by receiving a signal indicating that the called party has acknowledged the message.