JPH01274594A - Telephone system - Google Patents

Abstract

PURPOSE:To prevent insufficient service by registering number information of an extension telephone set whose call is to be received when no attendant console is connected or an operator call comes during the absence of the operator. CONSTITUTION:An exchange 1 is provided with a night mode discrimination incoming means 101, a means 102 storing information of telephone number to be received with respect to operator call, and a means 103 applying number registration and revision to the storage means 102. The number of a telephone set 21 whose call is to be received at night mode is inputted from a maintenance terminal equipment 6, received by a registration revision means 103, registered in the storage means 102 and the content of the storage means 102 is revised by the registration revision means 103 by inputting the number from the attendant console 7 thereby setting the night mode. Through the constitution above, a call is received by the telephone set 21 at the night mode and received by the console 7 at non-night mode to inform urgent communication to a person in the vicinity of said telephone set.

Description

[Detailed Description of the Invention] [Objective of the Invention] (Field of Industrial Application) The present invention is directed to a telephone system that can be operated by an operator to handle incoming calls, etc., such as a private branch exchange or a button telephone device. , Attendant console
This invention relates to an improvement in a telephone system that can be equipped with a telephone system (Con5o18).

(Prior Art) Conventionally, in private branch exchanges, when the attendant console is not connected or when the operator is absent, night mode is set, and when an operator call is made from an extension telephone, the extension A reorder tone (a tone indicating that the feature is unavailable) was being sent back to the phone. Therefore, if the user does not know that the user is in the night mode, even if he or she inputs an operator call from the extension telephone, only a reorder tone will be returned, making it impossible to make an emergency call. In particular, in hotels etc., it is not possible to contact the person who will replace the front desk.
A problem arose that led to a decline in service.

(Problem to be Solved by the Invention) As described above, according to the conventional telephone system, when the attendant console is not connected or when the operator is absent, operator calls are input from the extension telephone. This resulted in a reorder tone being returned, causing the problem that emergency contact could not be made.

The present invention was made to solve the problems of the conventional telephone system, and its purpose is to provide a telephone system that can be used even when the attendant console is not connected or the operator is absent, resulting in night mode. To provide a telephone system capable of receiving calls to a predetermined extension telephone such as a night watch room.

[Structure of the Invention] (Means for Solving the Problem) The present invention includes a storage means for storing number data of an extension telephone that receives an incoming call in response to an operator call in a predetermined mode, and setting/cancellation of the predetermined mode. input means for inputting the data and the number data; registration/changing means for registering the number data input from the input means in the storage means; and when an operator call is input from the extension telephone, the predetermined mode is set. mode determination/call reception means for determining whether or not the predetermined mode is selected based on the setting/cancellation data of and, if the mode is in the predetermined mode, causing an incoming call to the extension telephone corresponding to the number data stored in the storage means; A telephone system was constructed with the following.

(Function) According to this configuration, it is possible to register the number data of the extension telephone to receive a call when in the predetermined mode, and when an operator call is input from the extension telephone during the predetermined mode, the number data registered above can be registered. An incoming call will be made to the extension telephone corresponding to the data.

(Example) Hereinafter, an example of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention. In the figure, 1 indicates a private branch exchange, and 3 indicates an outside line. In addition, the internal telephone exchange 1 includes extension telephones 21...2.
o is connected, as well as a maintenance terminal 6 and an attendant console 7. The maintenance terminal 6 is equipped with a C/R key, N0NE key, numeric keys and other keys, and displays such as an LCD and LED, and the attendant console 7 is equipped with a telephone for each extension 2.
A corresponding call key, loop key, dial key, other keys, and indicators such as LCD and LED are provided. The private branch exchange 1 includes a night mode determination/call receiving unit 101 that includes a control unit including a computer and a storage unit, and a storage unit that stores number data of an extension telephone that should receive a call in response to an operator call during the night mode. 102, a registration/change means 103 for registering/changing number data in the storage means 102 is provided. Assume that the extension telephone to receive calls during the night mode is the extension telephone 21, and when this number data is input from the maintenance terminal 6, the registration/change means 103 accepts it and registers it in the storage means 102, while also When the number data is input from the attendant console 7, the registration/change means 103 changes the contents stored in the storage means 102. For example, when the number data of the extension telephone 21 is registered in the storage means 102, the extension telephone 2
Assume that an operator call is input from ゜. At this time, the night mode determination/call reception means 101 accepts the above input, and when the night mode is set, causes the extension telephone 21 to receive a call by referring to the number data in the storage means 102. In addition, night mode judgment and
The incoming call means 1 ( ) 1 causes the attendant console 7 to receive a call. Note that the night mode setting can be performed from the maintenance terminal 6 and the attendant console 7.

The specific configuration of the above telephone system is shown in FIG. The private branch exchange 1 is provided with extension circuits 1C to 13o, which are connected to extension telephones 21 to 2o, and external circuits 121 to 12II.
Itfi is provided and connected to outside lines 31-3m. Reference numeral 11 indicates a switching circuit, and extension circuits 1c to 13. between the extension circuits 131 to 13n and the external circuit 12. Connect between 12m and 12m.

The control unit 4 controls the switching circuit 11 as well as the external line circuit 1.
Necessary data is sent and received between the 21-12II11 extension circuits 131-13o based on the program in the storage section 5. As shown in FIG.
There are five tables.

Table A includes settings for automatic callback (ACB), call rejection (DND), etc., and call settings in night mode (NO
3) The access code corresponding to each feature such as
They are stored as #Rice A, #Rice #B, ..., #Rice Z. Table B stores 1- to 4-digit extension telephone number data (logical number (LoicalDN) corresponding to each extension telephone number - (JserDN)).

Table C stores the number data (MaSter DN) of the representative extension telephone among the extension telephones constituting the uniform call termination (AC:D) group, and table D stores the logical number data of the MaSter DN of the uniform call termination group. is stored, and table E stores number data (logical numbers) of extension telephones to receive calls in the night mode. While such data is stored,
Based on the programs in the storage unit 5 that store the programs of the flowcharts as shown in FIGS. 4 to 6,
The control unit 4 operates as follows.

Input of the incoming call setting (NO3) during the night mode is performed from the maintenance terminal 6, and the control section 4 performs registration according to the program of the flowchart shown in FIG. First, the control unit 4 inputs (takes in) the incoming call setting (NO3) data during the night mode (4a). Next, the input data is analyzed (4b). Here, if it is detected that only the C/R key has been operated, the process ends without performing any processing. When it is detected that the N0NE key is operating, the incoming call setting in night mode on table E (NO8
) data is cleared to FFH and ends (4c). As a result, an order tone will be returned in response to an operator call during night mode. If the input data is a 1-4 digit number, table B is searched to detect whether it is a user DN (4e). When the user DN is verified, it refers to table B, reads the corresponding logical number (LogicalDN) (4d), and registers this logical number in table E (4d).
4h) End. On the other hand, if it is detected that the DN is not a user DN, it is detected by referring to Table C whether it is a master DN for uniform termination (4f). If it is master ON number data, the logical number of the corresponding uniform incoming group is retrieved with reference to table D (4g>), this logical number is registered in table E (4h), and the process ends.

If it is detected in step 4f that the DN is not the master DN of the uniform incoming call, or if it is detected that it is another input in step 4b, abnormal data is input to a predetermined display of the maintenance terminal 6. The data for displaying the information will be sent (41), and the state will return to the input waiting state.

Next, a case will be described in which input is made from the attendant console 7 to change data for incoming call settings in night mode. In this case, in response to data input from the predetermined extension circuit 13, the control section 4 executes the program shown in the flowchart shown in FIG.

The control unit 4 captures the access code while the loop key of the attendant console 7 is turned on (5a). Here you can set incoming calls in night mode (N
5b) If the code is different, it is the end, and if it is the access code of NO3, it is the access code of NO3 that is dialed continuously.
(5G>, detect whether release data has been input before completing the input of NOS data (5d)), and if release data has been input, clear the data in table E to FFH. (5j) The end is reached. In step 5e of detecting whether release data has not been input and NOS data input has been completed,
If completion is detected, table B is searched to detect whether it is the user DN (5f).

Here, if it is detected that it is a user DN, it refers to table B, reads the corresponding logical number (5k>, and registers this logical number in table E (5m).On the other hand, if it is not a user DN, is detected, it is detected by referring to table C whether it is the master DN for equal incoming calls (5).
g). Here, if it is the master DN, the logical number of the corresponding uniform incoming group is retrieved with reference to table D (5i), this logical number is registered in table E, and the process ends. In step 5g, if it is detected that the DN is not the master DN of the uniform incoming call, the control unit 4 sends out a reorder tone (5h), releases access to the attendant console (5i>, and ends the process).

Next, the operation when an operator call is input from the extension telephone 2 will be explained with reference to FIG. Control unit 4
receives the operator call input (6a) and detects whether or not it is in night mode (6b). Whether or not it is in night mode shall be detected by a flag, and the flag can be detected from the attendant console 7 or the maintenance terminal 6.
Changed by input from. If it is not the night mode, an incoming call is generated to the attendant console 7 to call the operator (6h). On the other hand, when it is detected that the mode is in night mode, the data of the logical number set for the incoming call is read with reference to table E (6G), and it is detected whether the data is FFH (6d). If it is FFH, an order tone is sent to the extension telephone of the calling party to indicate that the operator call cannot be used (61> end).If it is not FFH, the caller's extension telephone sends an order tone to indicate that the operator call cannot be used (61> end). When detected from table B (6e), the extension number (dial) corresponding to the read logical number is analyzed (whether other features are set, etc.) and an incoming call is generated to the corresponding extension telephone (6g). .

In addition, if it is detected that it is not a user DN, it is checked if it is a logical number that corresponds to a group of uniform incoming calls.
), if they are different, an order tone is sent to the calling party's extension telephone to indicate that the operator call cannot be used, and the process ends (61).

When it is detected that a logical number corresponding to a uniform incoming call group is called, the logical number of the master DN is extracted from Table D and Table C, the extension number of the master DN corresponding to this is analyzed, and the corresponding extension number is Causes an incoming call to the number. Note that the settings of each feature are tabulated in correspondence with the logical number of each extension telephone.

In this way, according to this example, by inputting a predetermined access code from the maintenance terminal 6 or the attendant console 7, it is possible to register and change data for the incoming call setting (NO3) during night mode, and When an operator call is input in the night mode, the call is received to the extension telephone corresponding to the registered logical number, and it becomes possible to make an emergency contact to a person near the extension telephone.

In addition, if the extension telephone that should receive calls when an operator call is made in night mode is set to receive calls to other extension telephones such as call forward or hunt, step 6g in FIG. It is convenient to be able to detect the relevant settings through analysis and run the service.

[Effects of the Invention] As explained above, according to the present invention, the number data of the telephone extension to which the call should be received when there is an operator call in the predetermined mode can be registered. This can prevent service deterioration.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention, FIG. 2 is a block diagram of a private branch exchange according to an embodiment of the present invention, FIG. 3 is a diagram showing the structure of a table in the storage unit, 4 to 6 are flowcharts for explaining the operation of one embodiment of the present invention. 1...Private branch exchange 2,21~2. ...Extension telephone 3.31-3m...External line 6...Maintenance terminal 7...Attendant console 101...Night mode determination/call receiving means 102...
Storage means 103...Registration/change means agent
Patent Attorney Nori Chika Ken Shu Kanshu Sanno - Riku
Taste Figure 4

Claims (1)

[Claims] a storage means for storing number data of an extension telephone to receive a call in response to an operator call in a predetermined mode; an input means for inputting data for setting/cancelling the predetermined mode and the number data; and input from the input means. registration/change means for registering number data to be displayed in the storage means; and when an operator call is input from an extension telephone, it is determined whether or not the predetermined mode is set based on data for setting/cancelling the predetermined mode; 2. A telephone system comprising: a mode determination/call receiving means for causing a call to be received to an extension telephone corresponding to the number data stored in the storage means when the telephone is in the mode.