JPH01273170A - Automatic cash transaction machine - Google Patents

Abstract

PURPOSE:To arouse an attention of a user who is executing leisurely an operation and to shorten the transaction time by displaying a warning message on a screen which is being displayed, in case when a user's operation is not executed, exceeding a standard time of every operation which has been stored in a storage part. CONSTITUTION:At every operation procedure of a user, its standard time is tabled and registered in advance in a storage part 20b, and in each stage of the operation procedure, a timer 20a is started at the time of displaying a guidance screen, and when the operation has exceeded a table set value, display data of a warning sentence is added to CRT screen display data, and redisplayed on the screen. Accordingly, as a result, an attention is aroused to fact that a leisurely operation is executed, even if a user executes carefully the operation and he is not aware of operating slowly on purpose. In such a way, the number of cases of transaction per unit time of the whole device can be improved.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to an automatic cash transaction device, and particularly to an automatic cash transaction device that is suitable for improving the utilization efficiency of the device and can improve the operating environment. Regarding equipment.

[Conventional technology]

In conventional automated teller machines, the user's operation guidance is provided on a CRT display, etc. - The screen is sequentially switched and displayed for each operation unit, and audio guidance is provided to guide the user's operation. was common.

In this case, the display screen is usually a one-operation, one-screen system for experienced users, and a screen corresponding to a preset operation is displayed.

In addition, related devices of this type include, for example,
The device disclosed in Japanese Unexamined Patent Publication No. 62-50957 can be mentioned.

[Problem to be solved by the invention]

In the above conventional technology, 1. For example, when receiving a card at the time of receiving transaction media, the display screen displays the message "Receive the card" and an illustration of the card being received from the card exit, and the same screen is displayed for about 30 seconds. Even when prompting is performed after the display, for example, the user is only prompted to perform a normal operation, such as by providing voice guidance after about 10 seconds.

In the above-mentioned conventional technology, there is a problem that the voice output guidance is troublesome for those who are familiar with the system and is noisy for surrounding users or staff of financial institutions, and its effectiveness is questionable.

The present invention has been made in view of the above circumstances, and its purpose is to solve the above-mentioned problems in conventional automatic teller machines, to make voice guidance effective, and to replace conventional operation guidance with Going one step further, by issuing a warning in the form of a composite on the operation guidance screen, we aimed to call the attention of users who were leisurely operating the system, make them aware of the progress of the operation, and shorten transaction time. The purpose of the present invention is to provide an automated teller machine.

[Means to solve the problem]

The above-mentioned object of the present invention is to provide an automated teller machine that guides a user's operation using a display screen, which includes: a storage unit that stores a standard time for each operation; a means for detecting stagnation in the user's operation; An automated teller machine comprising a control means for displaying a warning message on a screen when no operation is performed by a user beyond a standard time for each operation stored in the automatic teller unit. achieved by

[Effect]

In the automated teller machine (hereinafter also simply referred to as the "device") according to the present invention, the standard time is registered in a table for each operation procedure of the user in the storage unit, and the standard time is registered in the storage unit for each step of the operation procedure. , when the timer is started when the guidance screen is displayed, and the above table setting value is exceeded in the relevant operation,
Display data of a warning message is added to the CRT screen display data and redisplayed on the screen. At the same time, this warning message may be conveyed to the user by voice.

This will call attention to the slow operation of the device, even if the user is so careful that they are not aware that they are operating it slowly, and the number of transactions per unit time for the entire device It is possible to improve the In addition,
This warning message or announcement helps improve the operating environment by being issued when it is detected that there is a queue after the current user.

〔Example〕

Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 2 is a perspective view showing the external appearance of an automated teller machine which is an embodiment of the present invention. In the figure, 10 is the main body of the machine, 11 is a magnetic card slot/statement outlet, and 12 is a touch panel input/guidance slot. 13 is a passbook entrance/exit, 14 is a bill deposit slot cover/bill payment slot, and 15 and 16 are detectors for detecting a queue of users.

FIG. 3 is a block diagram showing the internal configuration of the automated teller machine, in which 20 is a control unit that controls the entire unit of the machine, and 21 is a transmission control unit that controls the communication line with the solid machine. 22 is a voice guidance section to be described later, 23 is a touch key manual operation section and guidance display section, 24 is a slip/card section for issuing statement slips and reading/writing magnetic cards, 25 is a bankbook section, and 26 is a depositing section. 27 is an internal operation panel operated by an attendant; 28 is a flexible disk (FD) unit that stores user guidance screen data; and 29 is a power supply for the entire device. It shows the power supply section.

The control section 20 has a built-in timer mechanism 20a, and also includes an operation section and a display section 23. Slip/card section 2
42 Passbook section 252 Banknote section 26 and other user operation parts include:
It has a built-in sensor that detects key human force and the insertion and removal of various media. Note that the detectors 15 and 16 for detecting the queue of users shown in FIG. 2 are connected to the control section 20 via an OR circuit (OR) 17.

Figure 1 shows a flowchart of the operating procedure for an example of a force-based payment transaction among transaction examples in this device, in which a person who is late in the operation is detected and a warning message is displayed on the current operation guidance screen display from the middle of the transaction operation. FIG. 12 is a diagram illustrating an operation of additionally synthesizing a screen to switch to a screen that prompts the progress of an operation, and an operation of providing audio guidance of a warning message.

The user's transaction guidance screen file, warning text file, and voice guidance file 30 are stored in the flexible disk unit 28 shown in FIG. Due to the transaction progress control of the control unit 20, screen number G002. GO
O3, . . . are sequentially activated up to G008. However, in transaction steps 32, 33, 34, 35, 37, and 38, even if approximately 5 seconds have elapsed after the operation guidance screen is displayed, which is approximately 3 seconds slower than the approximately 1 to 2 seconds during normal operations, the relevant operation, e.g. , in the card/statement receipt operation in transaction procedure 37, if the removal of the card or statement slip is not detected and the medium remains, the control unit 20 immediately updates the transaction guidance screen file 30.
The warning message is read from 1st screen number GOO7, the warning message G100 is combined with the display data of screen number GOO7, edited as screen display data, the screen display is switched to the screen display with the warning message, and all subsequent transactions guidance screens are controlled by the user. Always until finished
A warning message will be displayed on the screen. Further, instead of displaying the above-mentioned screen with warning text, guidance and warning may be provided by audio guidance, and these may be performed simultaneously or at different times.

FIG. 4 shows a conventional example of guidance display control when receiving a card/statement slip in step 37 of FIG. 1 in a payment transaction example, and FIG. 5 shows a conventional example of guidance display control when receiving banknotes in step 38 of the same procedure. An example is shown. On the other hand, FIGS. 6 and 7 show examples of guidance display control during the same operating procedure as in FIGS. 4 and 5 in this embodiment.

Hereinafter, screen switching control when an operation is delayed will be explained using FIGS. 4 to 7 and FIG. 1 described above.

In FIG. 4, when the device successfully receives a withdrawal OK response from the center after communicating with the center for a card payment transaction, the device releases the card and the statement slip, but at this time, the 600 shown in FIG.
07 Activate the display on the screen, and also start the timer mechanism 2 mentioned above.
Start 0a. After the timer value set in the timer value table 200 in FIG.
Read the warning wording data from the current display guidance G0
07, are edited and redisplayed as a screen as shown in FIG. When redisplaying the guidance with warning text, the screen may be blinked to prompt the user to proceed with the operation.

Similarly to FIG. 6, FIG. 7 is a screen that displays a warning message added to the GO08 screen of FIG. 5 that requests the receipt of banknotes after the card and statement slip have been received.

This is an example in which when a warning text display is already detected at an early stage of the transaction operation procedure, the warning text is displayed from the first display of all operation guidance screens after the relevant operation screen.

As the means for detecting the user queue, in addition to the wall-mounted sensor shown in the above embodiment, various types of sensors such as a floor-standing pine type sensor and a ceiling-mounted sensor can be used.

In the above embodiment, by setting the time required for a normal operation by a user as a standard value, guidance for the operation is generally promoted for unusual users who deviate from the standard value. In addition, it is possible to speed up the user's operation by guiding the user by adding a warning message.

Specifically, for example, transactions at financial institution branches are approximately 8
Assuming that there are 00 transactions in 7 days, and 5% of these users deviate from the normal trading operation time and perform 5 operations per transaction, which can save approximately 3 seconds per operation, 800X0.05X5X3 = 600 (seconds) ), it is possible to save about 10 minutes per day, which increases the transaction volume by about 20 transactions and 7 days.

In addition, by providing voice guidance or warning only when an unfamiliar user performs an operation that exceeds the standard set time, it is troublesome for experienced users and noisy for surrounding users or financial institution staff. Voice guidance can be provided only when necessary.

〔Effect of the invention〕

As described above, according to the present invention, an automated teller machine that guides a user's operation through a display screen includes a storage unit that stores a standard time for each operation, and a means for detecting stagnation in the user's operation. , a control means is provided for displaying a warning message on the currently displayed screen if no operation is performed by the user beyond the standard time for each operation stored in the storage unit, so voice guidance is provided. In addition to being effective, it has the remarkable effect of attracting the attention of users who are leisurely operating the machine, making them aware of the progress of the operation, and realizing an automated teller machine that shortens transaction time. It is something.

[Brief explanation of the drawing]

FIG. 1 is a diagram illustrating the operation of switching to a screen that prompts the progress of the operation in the operation procedure flow of an example of a card payment transaction in an automated teller machine according to an embodiment of the present invention, and FIG. 2 is an external view of the device according to the embodiment. FIG. 3 is a block diagram showing the internal configuration of the device, FIGS. 4 and 5 are diagrams showing conventional examples of guidance display control, and FIGS. 6 and 7 are guidance display control in the embodiment. It is a figure which shows an example. 10: Apparatus main body, 11: Magnetic card entrance and statement outlet, 12; Touch panel input and guidance display, 13
: Passbook entrance/exit, 14: Bill deposit slot/banknote payment slot, 15,
16: Queue detector, 20: Control unit, 20a: Timer mechanism, 21: Transmission control unit, 23: Touch key manual operation unit and guidance display unit, 24: Slip/card unit, 25: Passbook unit, 26: Banknote Person withdrawal department, 27: Internal operation panel, 2
8: Flexible disk section, 30: Transaction guidance screen file and warning text file. Audio guidance file. Figure 2 Figure 3 Figure 4 Figure 6

Claims (1)

[Scope of Claims] 1. An automated teller machine that guides a user's operations using a display screen, comprising: a storage unit that stores a standard time for each operation; a means for detecting stagnation in the user's operations; An automated teller machine comprising a control means for displaying a warning message on a screen when no operation is performed by a user beyond a standard time for each operation stored in the automatic teller unit. . 2. The automated teller machine according to claim 1, wherein the warning message is displayed only when there is an output from means for detecting a queue after the current user. 3. The automated teller machine according to claim 1 or 2, wherein the automatic teller machine provides audio guidance and warning in addition to displaying the warning message.