JPH01245390A - Sales information management device - Google Patents

Abstract

PURPOSE:To obtain a sales information management device effective also for ordering sales by providing an automatic vending machine, an order receiving device and a center device respectively with card processors, allowing the center device to execute the sales processing of unmanned sales, ordering sales and customer sales and output delivering information on the basis of an ID code and the ordering information. CONSTITUTION:The automatic vending machine 2 reads out the ID code of a customer's card and the center 28 collates the ID code with the contents of a memory 24 by means of a data processor 15 to decide the using validity of the card. When the usage of the card is valid, a money processor 5 sends a customer's input signal to a sales control part 1 to calculate the amount and execute sales operation. A transmission part 14 sends sales information to a processor 15 in the center 28. In an ordering device 17, an ordering operation end control part 23 sends the order information to the processor 15 after checking the ID. IN the center 28, ID collation is executed, and when the card is usable, the order is sent to the processor 15 through a register 27. In said constitution, the sales information management device capable of reducing the labor of a sails man/woman and enabling a customer to easily order can be obtained.

Description

[Detailed Description of the Invention] (A) Industrial Application Field The present invention uses a card in which an ID code etc. has been memorized.
The present invention relates to a sales information management device in which sales data for each card is processed by a center device.

(b) Conventional technology Conventionally, a sales information management device using cards and processing sales data for each card in a central device was developed in the 1980s.
-40897, etc. exist. In the store sales management equipment disclosed in the publication, a relatively large number of vending machines are installed in the store, and prepaid or postpaid cards are used together with the vending machines. We are selling products.

(c) Problems to be Solved by the Invention In the store sales management system 6iii disclosed in the above publication, all sales are performed using vending machines, so in order to enrich the product lineup, many vending machines are required. Since the machine must be installed, a large space is required.

Furthermore, the types of products that can be sold are limited to those that can be sold by vending machines, so only a limited number of products can be sold.

Furthermore, there is a problem in that it is not possible to deal with cases where a customer does not wish to take the products home due to, for example, purchasing a large quantity of products and it becomes difficult to carry the products, but instead desires a service such as home delivery.

However, with conventional home delivery services, store staff go directly to the customer's home to pick up orders or receive orders from customers over the phone, which places a burden on the store staff, and also places a burden on the customer when the order is late at night or when the order quantity is small. There is a problem that it is difficult to order.

In order to solve the above-mentioned problems, the present invention not only processes sales data of unmanned vending machines and in-store customer service sales in a center device, but also processes order data from an order reception device in a center device. By processing the data and outputting it as home delivery data, the present invention provides a sales information management device that is also useful for order sales.

(d) Means for Solving the Problems The present invention has been made to solve the above-mentioned problems, and includes unmanned vending machines and order reception devices located in a corner of the store or at a location away from the store. This is a sales information management device that processes various sales data for order sales and in-store customer service sales using a central device. The order reception device includes a card processing device, an order data input means for inputting order data, and a sales information transmission unit that transmits the ID code and sales data at the vending machine to the center device. an order control unit that controls the operation of the order reception device based on the ID code read by the device and the order data input to the order data input means, and transmits the ID code and order data to the center device; The device is equipped with a card processing device and a sales input device, and the center device performs sales management processing for each ID code and
The above problem is solved by outputting delivery data for delivering the ordered product to the orderer's home based on the code and ordering data.

(E) Function According to the sales information management device of the present invention, the vending machine, the order reception device, and the center device are each equipped with a card processing device,
The center device performs sales management processing for each ID code, such as unmanned sales using vending machines, order sales using an order reception device, and customer service sales using the center device, and also delivers products ordered based on the ID code and order data to the home of the orderer. In order to output home delivery data for delivery, the center device can centrally manage vending machines, order reception devices, sales data at the center device, and order data from the order reception device.

(F) Embodiment The present invention will be described in detail with reference to the drawings. FIG. 1 is a perspective view illustrating the outline of a sales information management device as an embodiment of the present invention.

In Figure 1, (2) is a vending machine that performs unmanned sales;
(17) is an order reception device for specifying products to be ordered and sold by home delivery, and both the vending machine (2) and the order reception device (17) are installed at the storefront, while (
28) is a center device installed in the store. Furthermore, the center device (28) is used to manage sales for each pre-registered customer and to manage orders for order sales.
3b) is connected to a vending machine (2) and an order reception device (17). The center device (28) is also connected to the cash register (27) by a dedicated cable (33c), and can manage sales for each customer in the store. Such sales management and order management for each customer is performed using a magnetic card that stores an ID code issued to a specific customer in advance.

The vending machine (2) performs a predetermined vending operation by inserting a predetermined amount of money.In particular, when a predetermined magnetic card is inserted into the card insertion slot (13a) in connection with the vending operation, the ID Along with the code signal, the sales product type and sales amount data are transmitted to the center device (28) through the cable (33a). As a result, the center device (28) adds and stores the sales information generated by the vending machine (2) to the cumulative sales information stored for the customer with the ID code.

The order reception device (17) has a product button (18) for specifying the product ordered for home delivery and a numeric keypad (
21), and these product buttons (
18) or the numeric keypad (21) can be used to receive ordered products. When the ordered products are input, the order receiving device (17) sends these order data to the cable (33b).
) to the center device (28). As a result, the center device (28) adds and stores the sales information generated by the ordered sales to the cumulative sales information stored for the customer with the ID code. Furthermore, the center device (28) stores this ordering data and later creates and outputs home delivery data based on this data.

The cash register (27) registers the types and amounts of products sold through customer service in the store, and at this time the predetermined magnetic card is inserted into the card insertion slot (32a) of the center device (28). Then, these registered data are taken in from the cash register (27) via the cable (33c), and as a result, the center device (28) records the cumulative sales information stored for the customer with the ID code generated by customer service sales. Add and store the sales information.

As mentioned above, in the center device (28), sales information from unmanned sales from the vending machine (2), sales information from order sales from the order reception device (17), and sales information from customer service sales registered in the cash register (27). It becomes possible to manage all of the information for each customer at once. Such management of sales information for each customer can be used for services to customers, for example, by calculating points according to cumulative sales information.

Further, FIG. 2 shows a block diagram of the configuration of a sales information management device as an embodiment of the present invention, in which (1) is a sales control section;
Input money signals for each type of money from the money handling device (5) communicating with the coin slot (3) and bill slot (4) arranged on the front of the vending machine (2) shown in Figure 2. Based on this, the input amount is calculated, the input amount is displayed on the display section (6) shown in FIG. 2, and the sales price of each sales product is compared with the input amount to determine the products that can be sold.

(7) is the product sample (8) (8) shown in Figure 2.
(8) Product selection buttons (9) (9) corresponding to (8)
)...(9) A product selection means consisting of (9), in which the customer selects, using the product selection means (7), a product determined to be available for sale by the sales control unit (1). Ba,
A product selection signal is output to the sales control section (1). Subsequently, the sales control unit (1) which has input the product selection signal outputs a product delivery signal to the product delivery device (10), and the product delivery device (10) performs the product delivery operation as shown in FIG. The selected product is carried out to the product take-out port (11). Further, if the above-mentioned input amount exceeds the selling price of the selected product, the sales control section (1) controls the money handling device (5).
) and outputs a change payout signal to the coin return slot (12) shown in FIG. 2 to pay out change.

(13) is a card processing device (hereinafter referred to as CAT), which inserts a magnetic card through a card insertion slot (13a) and reads stored contents such as an ID code stored on the magnetic card.

(14) is a sales information transmitting unit, and the card processing device (
13) transmits the stored contents such as the read ID code and sales data such as the product code, product unit price and quantity from the sales control unit (1) to the data processing device (15).

(16) are product buttons (18) (18)...(18) provided on the front of the order reception device (17) shown in Figure 2.
(18), End order button (19), Change order button (
20), an order data input means comprising a quantity setting section (21).

(22) is a CAT, which inserts a magnetic card through a card insertion slot (22a) and reads the stored contents such as an ID code stored on the magnetic card.

(23) is an order control unit, and the above CA T (22)
The ID code read by the data processing bag e(1
5), and the data processing device (15) verifies whether the transmitted ID code is stored in the customer data memory section (24) and confirms whether the transmitted ID code is stored in the customer data memory section (24). If it is determined that this is the case, the order data input means (16) is placed in an order ready state. When the customer inputs order data into the order data input means (16), the order control section (23) causes the display (25) to display the order data such as product type, quantity, amount, etc. When the customer confirms that the order data displayed on the display (25) is correct, click the order completion button (
19) is pressed to complete the order data input operation. Furthermore, based on the completion of the above-described order data input operation, the order control unit (23) causes the printer (26) to print the order data and transmits the order data to the data processing device (15). The customer data memory section (24) has already input and stored data such as the ID code stored on the magnetic card issued to the customer and the customer's address, and the sales information memory section (24a) stores cumulative sales information for each ID code that is added every time a sale is made, and the order data memory section (24b) stores order data and ID codes input from the order reception device.

Reference numeral (27) denotes a cash register as a register section, in which a store clerk operates and inputs product data of products purchased by customers through customer service sales within the store.

(28) is the center device shown in FIG. 2, which includes the data processing device (15), the customer data memory section (24),
Keyboard (29), display device (30), printer (3
1), CAT (with card insertion slot (32a))
32), the cash register (27) registers sales data from customer service sales in the store, and the above-mentioned vending machine (2) and order reception device I (17).
The sales data and order data from the cash register (27) are processed for each ID code, and the processed data is displayed on the display device (30) or printed on the printer (31).

The above is an explanation of the configuration of the block diagram shown in FIG. 2.

The operation of the embodiment of the present invention will be described below with reference to FIGS. 1 and 2.

First, the center device (28) shown in Fig. 2 is a vending machine (
2), order reception device (17) and cash register
27) Each ID based on sales data and order data from
The sales amount (including unpaid portion due to order data) is totaled for each code, points are added according to the sales amount, and services are provided to the store or the customer according to the added points. shall be.

Now, to explain the case where sales are carried out using the vending machine (2), if the customer wishes to add points as mentioned above, insert a magnetic card (not shown) that stores the customer's ID code into the card insertion slot (13a). The magnetic card is inserted into the magnetic card (13), and the magnetic card (13) reads the stored contents of the magnetic card.If the customer wishes to use normal sales without adding points as mentioned above, the card can be inserted into the card slot (13a). Normal sales are carried out without inserting the magnetic card into the CAT (13).

The case where a magnetic card is inserted into CAT (13>) and sold is explained below.
T (13) reads the ID code stored in the magnetic card, and the sales information transmitter (14) reads the ID code stored in the magnetic card.
The ID hood read by (13) is sent to the data processing device (15). The data processing device (15) to which the ID code has been sent verifies whether the ID hood is stored in the customer data memory section (24), and if it is not stored, the magnetic card is sent to the CAT ( 13) Make the customer aware that the magnetic card cannot be used in this vending machine (2) by ejecting it from the vending machine (2) or the like.

Furthermore, if it is determined that the customer's ID code is stored in the customer data memory section (24) through the above-mentioned verification, the CA
T (13) holds the magnetic card.

In this state, if the customer inserts coins or banknotes from the coin slot (3) or bill slot (4), the money processing device (5) sends the inserted coin signal for each type of coin to the sales control unit (
Output to 1). The sales control unit (1) calculates the input amount based on the above-mentioned input money signal, displays the input amount on the display unit (6), and compares the sales price of each sales product with the input amount to enable sales. The product selection button (9) corresponding to the product that can be sold is lit with a lamp or the like to indicate to the customer that the product is available for sale. When the customer presses a product selection button (9) corresponding to a product that can be sold, the product selection means (7) outputs a product selection signal to the sales control section (1). Next, the sales control unit (1) which has input the product selection signal outputs a product delivery signal to the product delivery device (10), which drives a delivery motor (not shown) to remove the product. The selected product is carried out from the storage section (not shown) to the product takeout port (11). If the above-mentioned input amount exceeds the selling price of the selected product, the sales control unit (1) outputs a change payout signal to the money processing device (5), and the change is sent to the coin return slot (12). pay out to

When the sale is completed as described above, the sales information transmitter (1
4) transmits sales data such as the product code, unit price, and quantity of the sold products from the sales control unit (1) to the data processing device (15). On the other hand, the above CAT (13)
ejects the magnetic card.

Next, to explain the operation of placing an order to the order reception device (17), the orderer inserts the magnetic card that stores the orderer's ID hood into the CAT (22) through the card insertion slot (22a), and enters the CAT (22). 22) reads the memory contents of the magnetic card, and the order control unit (23) reads the memory contents of the magnetic card.
(22) The ID code read by the data processing device (
15). The data processing device (15) to which the ID code has been sent checks whether the ID code is stored in the customer data memory section (24), and if it is not stored, the data processing device (15) sends the magnetic card to the CAT. (22)
The orderer is made aware to the customer that the magnetic card cannot be used in the order receiving device (17) by ejecting the card from the order receiving device (17).

Furthermore, if it is determined that the orderer's ID code is stored in the customer data memory section (24) through the above-mentioned verification, the C
A T (22) holds the magnetic card.

In this state, the orderer presses the product button (18) corresponding to the product he or she wants to order, selects the product to order, and sets the quantity he or she wants to order by operating the quantity setting section (21). The ordering control section (23) transmits the ordering data input into the ordering data input means (16) in this manner on the display (2).
5). Then, the orderer visually checks the input order data on the display (25), and if it is incorrect, presses the order change button (20) and presses the product button (18) and the quantity setting section ( 21) and enter the ordering data. If the order data displayed on the display (25) is correct, press the order completion button (19),
The ordering operation by the orderer is completed.

Subsequently, when the ordering operation is completed, the ordering control unit (23) transmits the ordering data to the data processing device (15), causes the printer (26) to print the ordering data, and CAT.
(22) Eject the magnetic card. The above is the ordering operation of the order receiving device (17).

Further, a case in which a store clerk serves customers and sells items using the center device (28) will be described below.

First, the clerk asks the customer whether or not he or she has a magnetic card with the ID code stored in the customer data memory section (24) of the center device (28). Keep the magnetic card. If the customer does not have the magnetic card, a normal registration operation is performed at the cash register (27).

If the store clerk receives the magnetic card from the customer,
Before registering the sold product at the register section (27), the clerk inserts the card into the CAT (32) through the card slot (32a) and inputs the ID code stored on the magnetic card into the CAT (32). Read at. Then, in the same way as described above, the data processing device (15) verifies whether the ID code is stored in the customer data memory section (24), and if it is determined that the ID code is not stored, the CAT (32) removes the magnetic card. To discharge the card, the clerk returns the magnetic card to the customer and performs the normal registration operation at the cash register (27).

Also, as a result of verification in the data processing device (15), the ID code stored in the magnetic card is found in the customer code memory section (2).
If you are able to determine that you have memorized 4), take CAT (32).
holds the magnetic card.

In this state, if the clerk registers the product at the cash register (27), the sales data will be transferred to the data processing device (15).
Once the above-mentioned product registration is completed, the magnetic card is ejected from the CAT (32).

The above is the explanation of customer service and sales by the center device (28).

As described above, the center device (28) connects the vending machine (2
), order reception device (17) and cash register (2)
7) Collect sales data and order data from 7) and process them for each ID code. Then, by performing a predetermined operation on the keyboard (29), the administrator of the sales information management device adds points according to the required information, for example, the sales amount aggregated for each ID code mentioned above, and the added points Customer data memory section (24
) is output to the blink (31) or the display device (30), which is created from the customer data such as the address and the order data read out from the link (31).

Then, the manager provides services to the customers based on the score data for each customer, and also delivers the product to the orderer's home based on the delivery data.

The above is an explanation of the operation of the embodiment of the present invention shown in FIGS. 1 and 2.

(G) Effects of the Invention According to the sales information management device of the present invention, unmanned sales and order sales using vending machines and order reception devices placed in a corner of the store or at a location away from the store and customer service sales within the store can be carried out. The center device processes various sales data for each ID code, so whether the customer sells by unmanned sales, order sales, or customer service sales, each customer's ID is stored in the center device.
It has the advantage of being able to aggregate sales data for each code.

In addition, the center device can manage order data entered into the order data input means provided in the order reception device, and deliver the ordered product to the orderer's home based on the order data and the orderer's ID code. Because it is possible to output delivery data for delivery services, it requires less time on the part of the staff compared to the conventional sales method for home delivery services, in which the staff goes directly to the customer's home to pick up the order, or receives the order from the customer over the phone. In addition to reducing labor, customers can easily place orders even late at night or when the quantity of products to be ordered is small because the order reception device is unmanned and orders can be received on the customer side.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of a sales information management device as an embodiment of the present invention, and FIG. 2 is a perspective view illustrating the outline of the device. (2)...Vending machine, (13)...CAT,
(14)...Sales information transmission unit, (16)...Order data input means, (17)...Order reception device, (2
2)...CAT, (23)...Order control section, (
27)...Register section, (28)...Center device,
(32)...CAT.

Claims (1)

[Claims] 1. A sales information management device that uses a center device to process various sales data related to unmanned sales and order sales from vending machines and order reception devices placed in a corner of the store or at a location away from the store, and customer service sales within the store. The vending machine includes a card processing device and a sales information transmitting unit that transmits an ID code read when a card is inserted into the card processing device and sales data at the vending machine to a center device. The order reception device includes a card processing device, an order data input means for inputting order data, and an order reception device based on the ID code read by the card processing device and the order data input to the order data input means. and an order control unit that controls the operation of the system and sends ID codes and order data to the center device, and the center device includes a card processing device and a sales input device. In addition to performing sales management processing,
A sales information management device characterized by outputting delivery data for delivering ordered products to an orderer's home based on a D code and order data.