JP7837870B2 - ガイドされたコンピューティングデバイス修復システム、方法、および装置 - Google Patents

ガイドされたコンピューティングデバイス修復システム、方法、および装置

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Publication number
JP7837870B2
JP7837870B2 JP2022547824A JP2022547824A JP7837870B2 JP 7837870 B2 JP7837870 B2 JP 7837870B2 JP 2022547824 A JP2022547824 A JP 2022547824A JP 2022547824 A JP2022547824 A JP 2022547824A JP 7837870 B2 JP7837870 B2 JP 7837870B2
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Japan
Prior art keywords
customer service
performance
computing device
category
diagnostic
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JP2022547824A
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English (en)
Japanese (ja)
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JP2023512714A (ja
JP2023512714A5 (https=
Inventor
イオネスク、ミルチャ
スコット マクラフリン、パトリック
ジョセフ ターナー、ライアン
メシエ、キャメロン
グリャドチェンコ、アンソニー
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Assurant Inc
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Assurant Inc
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Publication of JP2023512714A publication Critical patent/JP2023512714A/ja
Publication of JP2023512714A5 publication Critical patent/JP2023512714A5/ja
Priority to JP2025184093A priority Critical patent/JP2026031974A/ja
Application granted granted Critical
Publication of JP7837870B2 publication Critical patent/JP7837870B2/ja
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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04847—Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Computer Interaction (AREA)
  • User Interface Of Digital Computer (AREA)
  • Debugging And Monitoring (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Magnetic Resonance Imaging Apparatus (AREA)
  • Telephone Function (AREA)
  • Lift-Guide Devices, And Elevator Ropes And Cables (AREA)
  • Turning (AREA)
  • Monitoring And Testing Of Nuclear Reactors (AREA)
  • Apparatus For Radiation Diagnosis (AREA)
JP2022547824A 2020-02-07 2021-02-08 ガイドされたコンピューティングデバイス修復システム、方法、および装置 Active JP7837870B2 (ja)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP2025184093A JP2026031974A (ja) 2020-02-07 2025-10-31 ガイドされたコンピューティングデバイス修復システム、方法、および装置

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US202062971413P 2020-02-07 2020-02-07
US62/971,413 2020-02-07
PCT/US2021/017038 WO2021159056A1 (en) 2020-02-07 2021-02-08 Guided computing device repair systems, methods, and apparatus

Related Child Applications (1)

Application Number Title Priority Date Filing Date
JP2025184093A Division JP2026031974A (ja) 2020-02-07 2025-10-31 ガイドされたコンピューティングデバイス修復システム、方法、および装置

Publications (3)

Publication Number Publication Date
JP2023512714A JP2023512714A (ja) 2023-03-28
JP2023512714A5 JP2023512714A5 (https=) 2024-02-16
JP7837870B2 true JP7837870B2 (ja) 2026-03-31

Family

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Family Applications (2)

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JP2022547824A Active JP7837870B2 (ja) 2020-02-07 2021-02-08 ガイドされたコンピューティングデバイス修復システム、方法、および装置
JP2025184093A Pending JP2026031974A (ja) 2020-02-07 2025-10-31 ガイドされたコンピューティングデバイス修復システム、方法、および装置

Family Applications After (1)

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JP2025184093A Pending JP2026031974A (ja) 2020-02-07 2025-10-31 ガイドされたコンピューティングデバイス修復システム、方法、および装置

Country Status (6)

Country Link
US (2) US11900393B2 (https=)
EP (1) EP4101196A4 (https=)
JP (2) JP7837870B2 (https=)
AU (1) AU2021215940A1 (https=)
CA (1) CA3166922A1 (https=)
WO (1) WO2021159056A1 (https=)

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US20220261817A1 (en) * 2021-02-18 2022-08-18 Elemental Cognition Inc. Collaborative user support portal
US12155786B2 (en) * 2021-12-16 2024-11-26 T-Mobile Usa, Inc. Image-based detection of modem crashes in mobile telephonic devices
CN114095616A (zh) * 2021-12-17 2022-02-25 北京小米移动软件有限公司 通话实现方法和装置、电子设备、可读存储介质
US11549711B1 (en) * 2021-12-22 2023-01-10 Alexander Tomas System for aggregation and prioritization of diagnostic data for the purpose of mechanical system tuning
EP4544750A4 (en) * 2022-06-23 2025-08-13 Rakuten Symphony Inc System and method for retrieving and visualizing network view data
US12282414B2 (en) * 2022-11-17 2025-04-22 Dell Products, L.P. Firmware-based diagnostics in heterogeneous computing platforms
US12591859B2 (en) * 2023-01-25 2026-03-31 Snap-On Incorporated Method and system for vehicle service session
US20240289177A1 (en) * 2023-02-26 2024-08-29 Assurant, Inc. Systems, methods, apparatuses, computer readable media, and computer program products for optimizing resource usage
WO2024177690A1 (en) 2023-02-26 2024-08-29 Assurant, Inc. Systems, methods, apparatuses, computer readable media, and computer program products for optimizing resource usage
CN115936722B (zh) * 2023-03-09 2023-06-09 成都秦川物联网科技股份有限公司 智慧燃气呼叫中心的数据管理方法与物联网系统、介质
CN116485111A (zh) * 2023-03-24 2023-07-25 成都秦川物联网科技股份有限公司 智慧燃气呼叫中心的维修管理方法、物联网系统及装置
USD1115799S1 (en) * 2023-09-01 2026-03-03 Chase Pratel Display screen with a graphical user interface

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JP2016045557A (ja) 2014-08-20 2016-04-04 京セラドキュメントソリューションズ株式会社 リモートサポートシステム
JP2016535371A (ja) 2013-09-13 2016-11-10 アシュラント インコーポレイテッドＡｓｓｕｒａｎｔ，Ｉｎｃ． コンピューティング・デバイスについてのシステム性能およびイベント・データを収集、追跡、および記憶するためのシステムおよび方法
JP2019521427A (ja) 2016-06-07 2019-07-25 トゥプル，インコーポレイテッド 人工知能に基づくネットワークアドバイザー

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JP2016535371A (ja) 2013-09-13 2016-11-10 アシュラント インコーポレイテッドＡｓｓｕｒａｎｔ，Ｉｎｃ． コンピューティング・デバイスについてのシステム性能およびイベント・データを収集、追跡、および記憶するためのシステムおよび方法
JP2016045557A (ja) 2014-08-20 2016-04-04 京セラドキュメントソリューションズ株式会社 リモートサポートシステム
JP2019521427A (ja) 2016-06-07 2019-07-25 トゥプル，インコーポレイテッド 人工知能に基づくネットワークアドバイザー

Also Published As

Publication number Publication date
US20210248618A1 (en) 2021-08-12
JP2023512714A (ja) 2023-03-28
JP2026031974A (ja) 2026-02-25
WO2021159056A1 (en) 2021-08-12
EP4101196A1 (en) 2022-12-14
US12608715B2 (en) 2026-04-21
US11900393B2 (en) 2024-02-13
CA3166922A1 (en) 2021-08-12
EP4101196A4 (en) 2023-12-06
AU2021215940A1 (en) 2022-10-06
US20240177175A1 (en) 2024-05-30

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