CA3166922A1 - Guided computing device repair systems, methods, and apparatus - Google Patents

Guided computing device repair systems, methods, and apparatus Download PDF

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Publication number
CA3166922A1
CA3166922A1 CA3166922A CA3166922A CA3166922A1 CA 3166922 A1 CA3166922 A1 CA 3166922A1 CA 3166922 A CA3166922 A CA 3166922A CA 3166922 A CA3166922 A CA 3166922A CA 3166922 A1 CA3166922 A1 CA 3166922A1
Authority
CA
Canada
Prior art keywords
operational
category
computing device
data set
performance
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CA3166922A
Other languages
English (en)
French (fr)
Inventor
Mircea Ionescu
Patrick Scott Mclaughlin
Ryan Joseph TURNER
Cameron MESSIER
Anthony GLYADCHENKO
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Assurant Inc
Original Assignee
Assurant Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Assurant Inc filed Critical Assurant Inc
Publication of CA3166922A1 publication Critical patent/CA3166922A1/en
Pending legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04847—Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Computer Interaction (AREA)
  • User Interface Of Digital Computer (AREA)
  • Debugging And Monitoring (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Magnetic Resonance Imaging Apparatus (AREA)
  • Telephone Function (AREA)
  • Lift-Guide Devices, And Elevator Ropes And Cables (AREA)
  • Turning (AREA)
  • Monitoring And Testing Of Nuclear Reactors (AREA)
  • Apparatus For Radiation Diagnosis (AREA)
CA3166922A 2020-02-07 2021-02-08 Guided computing device repair systems, methods, and apparatus Pending CA3166922A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US202062971413P 2020-02-07 2020-02-07
US62/971,413 2020-02-07
PCT/US2021/017038 WO2021159056A1 (en) 2020-02-07 2021-02-08 Guided computing device repair systems, methods, and apparatus

Publications (1)

Publication Number Publication Date
CA3166922A1 true CA3166922A1 (en) 2021-08-12

Family

ID=77178429

Family Applications (1)

Application Number Title Priority Date Filing Date
CA3166922A Pending CA3166922A1 (en) 2020-02-07 2021-02-08 Guided computing device repair systems, methods, and apparatus

Country Status (6)

Country Link
US (2) US11900393B2 (https=)
EP (1) EP4101196A4 (https=)
JP (2) JP7837870B2 (https=)
AU (1) AU2021215940A1 (https=)
CA (1) CA3166922A1 (https=)
WO (1) WO2021159056A1 (https=)

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US11886320B2 (en) * 2020-06-19 2024-01-30 Netapp, Inc. Diagnosing application problems by learning from fault injections
US20220261817A1 (en) * 2021-02-18 2022-08-18 Elemental Cognition Inc. Collaborative user support portal
US12155786B2 (en) * 2021-12-16 2024-11-26 T-Mobile Usa, Inc. Image-based detection of modem crashes in mobile telephonic devices
CN114095616A (zh) * 2021-12-17 2022-02-25 北京小米移动软件有限公司 通话实现方法和装置、电子设备、可读存储介质
US11549711B1 (en) * 2021-12-22 2023-01-10 Alexander Tomas System for aggregation and prioritization of diagnostic data for the purpose of mechanical system tuning
EP4544750A4 (en) * 2022-06-23 2025-08-13 Rakuten Symphony Inc System and method for retrieving and visualizing network view data
US12282414B2 (en) * 2022-11-17 2025-04-22 Dell Products, L.P. Firmware-based diagnostics in heterogeneous computing platforms
US12591859B2 (en) * 2023-01-25 2026-03-31 Snap-On Incorporated Method and system for vehicle service session
US20240289177A1 (en) * 2023-02-26 2024-08-29 Assurant, Inc. Systems, methods, apparatuses, computer readable media, and computer program products for optimizing resource usage
WO2024177690A1 (en) 2023-02-26 2024-08-29 Assurant, Inc. Systems, methods, apparatuses, computer readable media, and computer program products for optimizing resource usage
CN115936722B (zh) * 2023-03-09 2023-06-09 成都秦川物联网科技股份有限公司 智慧燃气呼叫中心的数据管理方法与物联网系统、介质
CN116485111A (zh) * 2023-03-24 2023-07-25 成都秦川物联网科技股份有限公司 智慧燃气呼叫中心的维修管理方法、物联网系统及装置
USD1115799S1 (en) * 2023-09-01 2026-03-03 Chase Pratel Display screen with a graphical user interface

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US7494047B2 (en) * 2002-11-25 2009-02-24 Diebold Self-Service Systems Division Of Diebold, Incorporated Cash dispensing automated banking machine diagnostic system
US20060217116A1 (en) 2005-03-18 2006-09-28 Cassett Tia M Apparatus and methods for providing performance statistics on a wireless communication device
US20130085778A1 (en) * 2011-09-30 2013-04-04 Varian Medical Systems, Inc. Electronic medical chart
US9413893B2 (en) * 2012-04-05 2016-08-09 Assurant, Inc. System, method, apparatus, and computer program product for providing mobile device support services
US9389981B2 (en) * 2012-09-12 2016-07-12 Microsoft Technology Licensing, Llc Hierarchical live graphs for performance data display
US8655307B1 (en) 2012-10-26 2014-02-18 Lookout, Inc. System and method for developing, updating, and using user device behavioral context models to modify user, device, and application state, settings and behavior for enhanced user security
US9183681B2 (en) * 2013-07-31 2015-11-10 Bosch Automotive Service Solutions Inc. Diagnostic tool with parts ordering system
US10073754B2 (en) * 2013-09-13 2018-09-11 Assurant, Inc. Systems and methods for collecting, tracking, and storing system performance and event data for computing devices
US10122747B2 (en) 2013-12-06 2018-11-06 Lookout, Inc. Response generation after distributed monitoring and evaluation of multiple devices
US20160027019A1 (en) * 2014-07-28 2016-01-28 Yonyx, Inc. Systems and methods for generating workflow reports
JP6012676B2 (ja) * 2014-08-20 2016-10-25 京セラドキュメントソリューションズ株式会社 リモートサポートシステム
US11200581B2 (en) * 2018-05-10 2021-12-14 Hubspot, Inc. Multi-client service system platform
US9585030B2 (en) * 2014-12-15 2017-02-28 T-Mobile Usa, Inc. Systems and methods for improved cellular quality of experience
US10708795B2 (en) * 2016-06-07 2020-07-07 TUPL, Inc. Artificial intelligence-based network advisor
KR20190046959A (ko) 2016-09-13 2019-05-07 그랜트 레이몬드 노턴 롤러 블라인드를 위한 조절 가능한 스프링 시스템 및 방법
US20180288632A1 (en) 2017-04-04 2018-10-04 Aruba Networks, Inc. Mobile device recording for troubleshooting assistance
US11216744B2 (en) * 2017-04-28 2022-01-04 Cisco Technology, Inc. Feature-specific adaptive models for support tools
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CN112136261A (zh) * 2018-03-06 2020-12-25 创珐埃私人有限公司 无线电力网络监测方法和装置
US11743828B2 (en) * 2018-04-20 2023-08-29 United States Postal Service Systems and methods of monitoring and replacing batteries
US12045758B2 (en) * 2019-05-03 2024-07-23 United States Postal Service Informed mobility platform for a customer service supervisor or user within a distribution facility

Also Published As

Publication number Publication date
US20210248618A1 (en) 2021-08-12
JP2023512714A (ja) 2023-03-28
JP2026031974A (ja) 2026-02-25
WO2021159056A1 (en) 2021-08-12
EP4101196A1 (en) 2022-12-14
US12608715B2 (en) 2026-04-21
US11900393B2 (en) 2024-02-13
JP7837870B2 (ja) 2026-03-31
EP4101196A4 (en) 2023-12-06
AU2021215940A1 (en) 2022-10-06
US20240177175A1 (en) 2024-05-30

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