JP7826300B2 - 意図シーディングを介して会話データから意図をマイニングすることによるボットオーサリングに関するシステム及び方法 - Google Patents

意図シーディングを介して会話データから意図をマイニングすることによるボットオーサリングに関するシステム及び方法

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JP7826300B2
JP7826300B2 JP2023519241A JP2023519241A JP7826300B2 JP 7826300 B2 JP7826300 B2 JP 7826300B2 JP 2023519241 A JP2023519241 A JP 2023519241A JP 2023519241 A JP2023519241 A JP 2023519241A JP 7826300 B2 JP7826300 B2 JP 7826300B2
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intents
salient
utterance
utterances
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ジョージ、バジル
スンダラム、ラマスブラマニアン
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ジェネシス クラウド サービシーズ インコーポレイテッド
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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
    • G06F16/2465—Query processing support for facilitating data mining operations in structured databases
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G06F16/353—Clustering; Classification into predefined classes
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/02—Knowledge representation; Symbolic representation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1815—Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/183—Speech classification or search using natural language modelling using context dependencies, e.g. language models
    • G10L15/19—Grammatical context, e.g. disambiguation of the recognition hypotheses based on word sequence rules
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2216/00—Indexing scheme relating to additional aspects of information retrieval not explicitly covered by G06F16/00 and subgroups
    • G06F2216/03—Data mining
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G06F40/216—Parsing using statistical methods
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/284—Lexical analysis, e.g. tokenisation or collocates
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G06F40/35—Discourse or dialogue representation

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Mathematical Physics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Multimedia (AREA)
  • Acoustics & Sound (AREA)
  • Business, Economics & Management (AREA)
  • Software Systems (AREA)
  • Finance (AREA)
  • Evolutionary Computation (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Fuzzy Systems (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Probability & Statistics with Applications (AREA)
  • Computing Systems (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2023519241A 2020-09-25 2021-09-27 意図シーディングを介して会話データから意図をマイニングすることによるボットオーサリングに関するシステム及び方法 Active JP7826300B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US202063083561P 2020-09-25 2020-09-25
US63/083,561 2020-09-25
PCT/US2021/052127 WO2022067149A1 (en) 2020-09-25 2021-09-27 Systems and methods relating to bot authoring by mining intents from conversation data using known intents for associated sample utterances

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JP2023545947A JP2023545947A (ja) 2023-11-01
JP2023545947A6 JP2023545947A6 (ja) 2024-12-03
JP2023545947A5 JP2023545947A5 (https=) 2025-11-19
JPWO2022067149A5 JPWO2022067149A5 (https=) 2025-11-19
JP7826300B2 true JP7826300B2 (ja) 2026-03-09

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JP2023519243A Active JP7635369B2 (ja) 2020-09-25 2021-09-27 自然言語会話から意図をマイニングすることによるボットオーサリングに関するシステム及び方法

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US (2) US11798539B2 (https=)
EP (2) EP4217907A1 (https=)
JP (2) JP7826300B2 (https=)
CN (2) CN116324792A (https=)
AU (2) AU2021350115A1 (https=)
CA (2) CA3193586A1 (https=)
WO (2) WO2022067148A1 (https=)

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US20220101839A1 (en) 2022-03-31
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JP2023545947A (ja) 2023-11-01
CA3193586A1 (en) 2022-03-31
US11798539B2 (en) 2023-10-24
EP4217908A1 (en) 2023-08-02
AU2021347371A1 (en) 2023-06-08
WO2022067149A1 (en) 2022-03-31
CN116324792A (zh) 2023-06-23
EP4217907A1 (en) 2023-08-02
CN116235177A (zh) 2023-06-06
AU2021350115A1 (en) 2023-06-08
CA3193583A1 (en) 2022-03-31
JP7635369B2 (ja) 2025-02-25
WO2022067148A1 (en) 2022-03-31

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