CA3193586A1 - Systems and methods relating to bot authoring by mining intents from conversation data using known intents for associated sample utterances - Google Patents

Systems and methods relating to bot authoring by mining intents from conversation data using known intents for associated sample utterances

Info

Publication number
CA3193586A1
CA3193586A1 CA3193586A CA3193586A CA3193586A1 CA 3193586 A1 CA3193586 A1 CA 3193586A1 CA 3193586 A CA3193586 A CA 3193586A CA 3193586 A CA3193586 A CA 3193586A CA 3193586 A1 CA3193586 A1 CA 3193586A1
Authority
CA
Canada
Prior art keywords
intent
intents
utterances
bearing
seed
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CA3193586A
Other languages
English (en)
French (fr)
Inventor
Basil George
Ramasubramanian Sundaram
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Inc
Original Assignee
Genesys Cloud Services Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Genesys Cloud Services Inc filed Critical Genesys Cloud Services Inc
Publication of CA3193586A1 publication Critical patent/CA3193586A1/en
Pending legal-status Critical Current

Links

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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/284—Lexical analysis, e.g. tokenisation or collocates
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
    • G06F16/2465—Query processing support for facilitating data mining operations in structured databases
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G06F16/353—Clustering; Classification into predefined classes
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G06F40/35—Discourse or dialogue representation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/02—Knowledge representation; Symbolic representation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1815—Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/183—Speech classification or search using natural language modelling using context dependencies, e.g. language models
    • G10L15/19—Grammatical context, e.g. disambiguation of the recognition hypotheses based on word sequence rules
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2216/00—Indexing scheme relating to additional aspects of information retrieval not explicitly covered by G06F16/00 and subgroups
    • G06F2216/03—Data mining
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G06F40/216—Parsing using statistical methods
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Mathematical Physics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Multimedia (AREA)
  • Acoustics & Sound (AREA)
  • Business, Economics & Management (AREA)
  • Software Systems (AREA)
  • Finance (AREA)
  • Evolutionary Computation (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Fuzzy Systems (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Probability & Statistics with Applications (AREA)
  • Computing Systems (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
CA3193586A 2020-09-25 2021-09-27 Systems and methods relating to bot authoring by mining intents from conversation data using known intents for associated sample utterances Pending CA3193586A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US202063083561P 2020-09-25 2020-09-25
US63/083,561 2020-09-25
PCT/US2021/052127 WO2022067149A1 (en) 2020-09-25 2021-09-27 Systems and methods relating to bot authoring by mining intents from conversation data using known intents for associated sample utterances

Publications (1)

Publication Number Publication Date
CA3193586A1 true CA3193586A1 (en) 2022-03-31

Family

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CA3193586A Pending CA3193586A1 (en) 2020-09-25 2021-09-27 Systems and methods relating to bot authoring by mining intents from conversation data using known intents for associated sample utterances
CA3193583A Pending CA3193583A1 (en) 2020-09-25 2021-09-27 Systems and methods relating to bot authoring by mining intents from natural language conversations

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Country Status (7)

Country Link
US (2) US11798539B2 (https=)
EP (2) EP4217907A1 (https=)
JP (2) JP7826300B2 (https=)
CN (2) CN116324792A (https=)
AU (2) AU2021350115A1 (https=)
CA (2) CA3193586A1 (https=)
WO (2) WO2022067148A1 (https=)

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CN117407835A (zh) * 2023-12-15 2024-01-16 四川易利数字城市科技有限公司 一种数据要素需求挖掘方法

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CN116028718A (zh) * 2023-02-16 2023-04-28 天津大学 融合多视角信息导向表示学习的作者合作网络挖掘方法
CN117407835A (zh) * 2023-12-15 2024-01-16 四川易利数字城市科技有限公司 一种数据要素需求挖掘方法
CN117407835B (zh) * 2023-12-15 2024-03-12 四川易利数字城市科技有限公司 一种数据要素需求挖掘方法

Also Published As

Publication number Publication date
JP7826300B2 (ja) 2026-03-09
US20220101838A1 (en) 2022-03-31
US11514897B2 (en) 2022-11-29
US20220101839A1 (en) 2022-03-31
JP2023543032A (ja) 2023-10-12
JP2023545947A (ja) 2023-11-01
US11798539B2 (en) 2023-10-24
EP4217908A1 (en) 2023-08-02
AU2021347371A1 (en) 2023-06-08
WO2022067149A1 (en) 2022-03-31
CN116324792A (zh) 2023-06-23
EP4217907A1 (en) 2023-08-02
CN116235177A (zh) 2023-06-06
AU2021350115A1 (en) 2023-06-08
CA3193583A1 (en) 2022-03-31
JP7635369B2 (ja) 2025-02-25
WO2022067148A1 (en) 2022-03-31

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