JP7556311B2 - Information management server, information management method, and program - Google Patents

Description

The present invention relates to an information management server, an information management method, and a program.

When moving, people need to individually notify various public and private institutions of their name, new address, and other information, which creates a burden for them each time they move. Furthermore, the procedures required vary from person to person, and there are a wide variety of institutions where procedures must be carried out. For this reason, people are unable to grasp the overall picture of the necessary procedures, and it is easy for procedures to be overlooked.

In response to these problems, services are being developed to reduce the burden of moving procedures and prevent oversight of procedures. In such services, for example, a user registers information to be used in the procedures associated with the move, such as their name and new address, on a site that provides a service for linking information. As a result, the information to be used in the procedures associated with the move is sent (linked) to multiple public and private institutions via the site, allowing the procedures associated with the move to be completed all at once. For example, Patent Document 1 discloses a technology that shares personal information to reduce the burden on users when registering for each service and to keep the personal information up to date.

JP 2020-170369 A

However, in conventional technology, when two users move and end up with the same address, each user must change their address. Also, when two users become family by having the same address, for example, they can use a family discount (trademark registration) service, and if they want to use a specific service as a result of having the same address, they must go through a separate procedure in addition to changing their address, which makes the procedure complicated.

The present invention was made in consideration of the above circumstances, and its purpose is to provide an information management server, information management method, and program that can easily complete the procedures for changing addresses and using a specific service all at once when multiple users have the same address and are required to use the specific service.

In order to solve the above-mentioned problems, the information management server according to the present invention is an information management server that transmits to the service provider, for a first user and a second user who use a service provided by a service provider, information related to an address change procedure for changing a first registered address, which is the address of the first user registered in the service, to a second registered address, which is the address of the second user registered in the service, and a usage procedure for an organization including the first user and the second user to use a family service available in the service, and includes a first acquisition unit that acquires an application for the address change procedure and the usage procedure from a first user terminal, which is a terminal device of the first user, and, when the application is acquired by the first acquisition unit, transmits information related to the address change procedure and the usage procedure to the service provider. The system includes a second acquisition unit that acquires approval for the organization to use the family service from a second user terminal that is a terminal device of the second user, a determination unit that, when the approval is obtained by the second acquisition unit, determines whether a first notarized address that is the notarized address of the first user and a second notarized address that is the notarized address of the second user match using the respective certification media of the first user and the second user, and an instruction unit that instructs the service provider to carry out the address change procedure and the usage procedure when the determination unit determines that the first notarized address and the second notarized address match, and the certification medium is a recording medium that records the notarized address of the individual associated with personal identification information that uniquely identifies the individual.

In addition, in the above-mentioned information management server of the present invention, the determination unit determines whether the second registered address matches the second notarized address, and the instruction unit instructs the service provider to change the second registered address to the second notarized address in the registration details of the second user registered in the provided service to the second notarized address when the determination unit determines that the second registered address does not match the second notarized address, and to carry out the address change procedure and the usage procedure after the change.

The present invention also provides the above-mentioned information management server, in which a plurality of family services exist, the first acquisition unit acquires from the first user terminal first selection information indicating which of the family services selected by the first user is to be used, the second acquisition unit acquires from the second user terminal second selection information indicating which of the family services selected by the second user is to be used, and the instruction unit instructs the service provider to carry out the usage procedure for the service selected by both the first user and the second user based on the first selection information acquired by the first acquisition unit and the second selection information acquired by the second acquisition unit.

In addition, in order to solve the above-mentioned problems, the present invention provides an information management method that is performed by an information management server that transmits to a service provider information related to an address change procedure for changing a first registered address of the first user registered in the service provided by a first user and a second user who use a service provided by the service provider to the service provider, the address change procedure for changing a first registered address of the first user registered in the service provided by the first user to a second registered address which is the address of the second user registered in the service provided by the first user, and a usage procedure for a group including the first user and the second user to use a family service available in the service provided by the first user, the first acquisition unit acquires an application for the address change procedure and the usage procedure from a first user terminal which is a terminal device of the first user, and a second acquisition unit transmits information related to the first acquisition unit to the service provider. When the application is obtained by the second user terminal, approval for the organization to use the family service is obtained from the second user terminal, which is the terminal device of the second user, and when the approval is obtained by the second acquisition unit, a determination unit determines whether or not a first notarized address, which is the notarized address of the first user, and a second notarized address, which is the notarized address of the second user, match using the respective certification media of the first user and the second user, and when the determination unit determines that the first notarized address and the second notarized address match, an instruction unit instructs the service provider to carry out the address change procedure and the usage procedure, and the certification medium is a recording medium that is associated with personal identification information that uniquely identifies an individual and records the notarized address of the individual.

In order to solve the above-mentioned problems, the present invention is a program for operating a computer as the information management server described above, and for causing the computer to function as each part of the information management server.

According to the present invention, when multiple users have the same address and are required to use a specific service, the address change and the procedure to use the specific service can be completed in a single, easy process.

A block diagram showing an example of the configuration of a procedural information linkage system 1 to which an information management server 20 relating to an embodiment is applied. A sequence diagram showing the flow of processing performed by the procedural information linkage system 1 according to the embodiment. A sequence diagram showing the flow of processing performed by the procedural information linkage system 1 according to the embodiment. A sequence diagram showing the flow of processing performed by the procedural information linkage system 1 according to the embodiment. FIG. 2 is a block diagram showing an example of the configuration of an information management server 20 according to the embodiment. FIG. 2 is a diagram showing an example of the configuration of user information 220 according to the embodiment. A figure showing an example of the configuration of procedure information 221 related to the embodiment. FIG. 2 is a diagram showing an example of the configuration of linkage information 222 according to the embodiment.

An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an example of the configuration of a procedural information linkage system 1 to which an information management server 20 according to the embodiment is applied. The procedural information linkage system 1 includes, for example, a first user terminal 10, a second user terminal 11, an information management server 20, a local government server 30, and a business operator server 40. These components in the procedural information linkage system 1 (the first user terminal 10, the second user terminal 11, the information management server 20, the local government server 30, and the business operator server 40) are connected to each other so as to be able to communicate with each other via a communication network NW.

The procedural information linkage system 1 performs various procedures on behalf of users in response to their requests. Specifically, the procedural information linkage system 1 transmits (links) personal information of the user used in procedures related to the user's address change, etc., to the business server 40 with the user's consent. This allows the system to carry out various procedures such as address change related to various services (provided services) provided by the business operating the business server 40.

In the example shown in this figure, one business operator server 40 is connected to the procedural information linkage system 1, but this is not limited to this. The procedural information linkage system 1 may be equipped with multiple business operator servers 40. In this case, the procedural information linkage system 1 will be able to collectively execute various procedures related to the respective services provided by multiple businesses in response to a user request.

The following explanation is based on the premise that the service provided by the business operator requires users to register their addresses. It is also based on the premise that the service allows multiple users to use a specific service (herein referred to as a family service) when their registered addresses (registered addresses) are the same.

For example, consider a case where a user (hereinafter referred to as the first user) becomes a family member through marriage or other reasons and lives together with another user (hereinafter referred to as the second user). In such a case, when such a service is provided by the business operator, it is conceivable that the first user will carry out a procedure to change the registered address (hereinafter sometimes simply referred to as an address change) and a procedure to use the family service (an example of a "use procedure").

When carrying out such a procedure, for example, the first user registers the new address by presenting a document showing the new address (e.g., the first user's resident card, etc.) in the address change procedure. Then, in the procedure to use the family service, the first user carries out the procedure to use the family service by presenting a document showing his/her own address (e.g., the first user's resident card, etc.), a document showing the second user's address (e.g., the second user's resident card, etc.), and a document showing that the second user has approved the first user's use of the family service (e.g., a consent form from the second user, etc.).

Although changing an address and using family services are separate procedures, they are closely related, as the procedure for using family services must be carried out after changing an address. In this embodiment, the burden on the user is reduced by carrying out multiple closely related procedures in one go, obtaining the documents required for both procedures, and obtaining detailed information on the new address that is required for both procedures.

Below, we will explain the information linking service in which the procedural information linking system 1 handles the procedures for changing a user's address and using family services all at once. The information linking service is provided, for example, via a message application (hereinafter, "message app"). The message app is an application program that sends and receives messages using a mobile phone number as the destination.

The first user terminal 10 is a computer device of the first user. The first user terminal 10 is, for example, a smartphone, a tablet terminal, a mobile phone, a PC, etc. A messaging app is installed on the first user terminal 10, and the information linking service becomes available, for example, by the user registering.

The second user terminal 11 is a computer device of the second user. The second user terminal 11 is, for example, a smartphone, a tablet terminal, a mobile phone, a PC, etc. Like the first user terminal 10, a messaging app is installed on the second user terminal 11, and, for example, an information linking service can be used by the user by registering.

The information management server 20 is a computer device that provides an information linkage service. The information management server 20 receives application for a procedure from a user registered in the information linkage service. In response to the application from the user, the information management server 20 transmits information necessary for the procedure to the business server 40. In this way, the information management server 20 carries out the procedure requested by the user.

When executing a procedure requested by a user, the information management server 20 performs necessary checks for the procedure. Specifically, when executing a procedure for changing an address, the information management server 20 determines whether the new address matches the notarized address (notarized address) written on the user's resident card or the like. In this case, the information management server 20 obtains information indicating the notarized address, such as the user's resident card, via the local government server 30. For example, the information management server 20 displays a My Number card reading screen on the first user terminal 10, and has the first user operate the screen to input a PW (password) for reading, etc. The information management server 20 notifies the local government server 30 of the PW entered by the first user, and requests the disclosure of the information embedded in the My Number card.

The local government server 30 is a computer device that performs procedures at public institutions such as local governments. The local government server 30 is, for example, a server device, PC, etc. operated by a local government. The local government server 30 receives, for example, a request to disclose the user's My Number card together with its reading password from the information management server 20. Based on the received information, the local government server 30 transmits information indicating the user's address embedded in the user's My Number card to the information management server 20.

The business operator server 40 is a computer device operated by a business operator that provides a service. The business operator server 40 is a computer device that performs procedures related to services that utilize lifelines such as communications, water, electricity, and gas. The business operator server 40 receives information required for procedures such as a user's address change from the information management server 20, and performs the procedures using the received information.

Here, the flow of processing performed by the procedural information linkage system 1 will be explained. Figures 2A, 2B, and 3 are sequence diagrams showing the flow of processing performed by the procedural information linkage system 1 according to the embodiment. Here, the flow is explained for a case where a first user moves to the address of a second user, changes his/her address for the services provided by the business operator in conjunction with the move, and also performs procedures to use family services that have become available as a result of the move.

Step S1: First, it is assumed that the addresses of the first user and the second user are registered in their resident records. In particular, it is assumed that the address of the first user's new address is registered in the first user's resident record. It is also assumed that the addresses registered in the respective resident records are stored in the My Numbers of the first user and the second user.

Step S2: The first user terminal 10 logs in to the information linkage service. For example, the first user terminal 10 logs in to the information linkage service by notifying the information management server 20 of the login ID and password information entered into the login screen of the information linkage service by the first user's input operation.

Step S3: The first user terminal 10 applies for a procedure to change the address and for a procedure to use the family service. For example, the first user terminal 10 applies for the information linkage service by notifying the information management server 20 of the procedure selected on the procedure application screen for the information linkage service through the input operation of the first user and the information required for that procedure.

Step S4: In response to the procedure application received from the first user terminal 10, the information management server 20 transmits information for displaying a procedure screen to the first user terminal 10. The procedure screen here is a My Number card reading screen for reading the address registered in the resident's card, and an input screen for inputting the mobile phone number of a family member related to family services.

Step S5: The first user terminal 10 acquires information according to the displayed screen through input operations by the first user. For example, the first user terminal 10 acquires My Number card reading information, such as My Number card reading PW, of the first user (indicated as "A" in this figure) entered on the My Number card reading screen, and transmits the acquired information to the information management server 20. The first user terminal 10 also acquires the mobile phone number of the second user (indicated as "B" in this figure) entered on the input screen, and transmits the acquired information to the information management server 20.

Step S6: The information management server 20 receives the first user's My Number card reading information from the first user terminal 10, and uses the received information to send a notification to the local government server 30 requesting that the first user's My Number card be read. In response to the request from the information management server 20, the local government server 30 sends the address stored in the My Number card of the first user (shown as "A" in this figure), i.e., the address registered in the resident's card (registered resident's address), to the information management server 20. Here, the address registered in the resident's card is an address certified by a public institution and is a notarized address. In other words, the address registered in the resident's card is an example of a "notarized address".

Step S7: The information management server 20 receives the mobile phone number of the second user from the first user terminal 10, and uses the received number to display an approval screen on the second user terminal 11. The approval screen here is a screen on which the first user inputs whether or not he or she approves the use of family services with the second user as a family member, and a My Number card reading screen for reading the address registered on the resident's card.

For example, the information management server 20 sends an approval message to the second user's mobile phone number via a messaging app. For example, the approval message may include information such as that the first user has requested a procedure to use family services with the second user as a family member, that approval is required to agree to the procedure, and a direct link to an approval screen. The second user visually checks the approval message, and if approval is to be given, taps the direct link to the approval screen. In response, the approval screen is displayed on the second user terminal 11.

Step S8: The second user terminal 11 acquires information according to the displayed screen through input operations by the second user. For example, the second user terminal 11 acquires approval (in this figure, simply indicated as "B's approval") for the first user to use family services with the second user as a family member, and transmits the acquired information to the information management server 20. The second user terminal 11 also acquires My Number card reading information of the second user (in this figure, indicated as "B"), for example, My Number card reading PW, and transmits the acquired information to the information management server 20.

Step S9: The information management server 20 receives the My Number card reading information of the second user from the second user terminal 11, and uses the received information to send a notification to the local government server 30 requesting that the second user's My Number card be read. In response to the request from the information management server 20, the local government server 30 sends the address stored in the My Number card of the second user (indicated as "B" in this figure), i.e., the address registered in the resident's card (resident registration address), to the information management server 20.

Step S10: The information management server 20 compares the addresses of the first user (in this figure, indicated as "A") and the second user (in this figure, indicated as "B"). Specifically, the information management server 20 determines whether the notarized address of the first user (A's address) (first notarized address) acquired in step S6 matches the notarized address of the second user (B's address) (second notarized address) acquired in step S9.

The information management server 20 will abort the process if the notarized address of the first user and the notarized address of the second user do not match. In this case, the information management server 20 may notify each of the first user terminal 10 and the second user terminal 11 that the process has been aborted.

Step S11: If the notarized address of the first user and the notarized address of B match in step S10, the information management server 20 determines that the requirements for using family services are met, and transmits information to the first user terminal 10 and the second user terminal 11 to display a screen for selecting various services that can be used as family services.

Step S12: The first user terminal 10 acquires information corresponding to the displayed screen through an input operation by the first user. For example, the first user terminal 10 acquires information indicating the family service that the first user has selected as one that he or she wishes to use, and transmits the acquired information to the information management server 20.

Step S13: The second user terminal 11 acquires information corresponding to the displayed screen through an input operation by the second user. For example, the second user terminal 11 acquires information indicating the family service that the second user selected as the service that the second user wishes to use, and transmits the acquired information to the information management server 20.

Step S14: The information management server 20 receives information from each of the first user terminal 10 and the second user terminal 11 (information indicating the family service that each wishes to use). Based on the received information, the information management server 20 requests the provider server 40 to carry out the procedure. Specifically, the information management server 20 requests the execution of the procedure to change the address of the first user and to use the family service. The address change of the first user involves changing the address of the first user (shown as "A" in this figure) to the same address as the second user (shown as "B" in this figure). The family service involves the first user using the family service, with the first user's family members as the second users.

Step S15: In response to a request from the information management server 20, the business server 40 executes procedures to change the address of the first user and to use the family service. The procedure for changing the address of the first user is to change the address of the first user registered in the service provided by the business (first registered address) to the same address as the address of the second user registered in the service provided by the business (second registered address). The procedure for using the family service is to have the first user use the family service in the service provided by the business, with the first user's family as the second user. When the procedure is completed, the business server 40 notifies the information management server 20 that the procedure has been completed.

Step S16: When the information management server 20 receives notification from the business server 40 that the procedure has been completed, it notifies the first user terminal 10 and the second user terminal 11 that the requested procedure has been completed.

Figure 3 shows another example (variation) of the processing after requesting the procedure from the business server 40 in step S14 shown in the sequence diagram described above. Step S20 shown in Figure 3 is similar to step S14, so its description is omitted.

Step S21: The business server 40 determines whether the registered address of the second user (in this figure, indicated as "B") matches the notarized address. The registered address of the second user is the address of the second user registered in the service provided by the business. The notarized address of the second user is the address stored in the My Number card of the second user, and is the address obtained in step S9.

Step S22: If the registered address of the second user (indicated as "B" in this figure) does not match the notarized address, the business server 40 notifies the information management server 20 to request the second user to confirm whether the registered address of the second user (indicated as "B" in this figure) can be changed to the notarized address. If the registered address of the second user matches the notarized address, the business server 40 performs the process shown in step S14.

Step S23: In response to a request from the business server 40, the information management server 20 sends a notification to the second user terminal 11 to confirm whether the registered address of the second user (in this figure, written as "B") may be changed to the notarized address, and if so, whether the registered address of the second user (in this figure, written as "B") may be changed to the notarized address, and then whether the registered address of the first user (in this figure, written as "A") may be changed to B's registered address.

Step S24: In response to confirmation from the information management server 20, the second user terminal 11 sends a response to the second user terminal 11 informing the user whether or not the address can be changed.

Step S25: When the information management server 20 receives a response from the second user terminal 11 indicating that the registered address may be changed to a notarized address, it sends a notification to the business server 40 requesting that the procedure be carried out. The procedures requested by the information management server 20 here are the procedures for changing the address of the second user, changing the address of the first user, and the first user's use of family services. The second user's address change is a procedure for changing the registered address of the second user (indicated as "B" in this figure) to a notarized address. The first user's address change is a procedure for changing the registered address of the first user (indicated as "A" in this figure) to the same address as the registered address of the second user after changing the registered address of the second user.

Step S26: In response to a request from the information management server 20, the business server 40 changes the registered address of the second user. After changing the registered address of the second user, the business server 40 executes the procedure to change the registered address of the first user and to use the family service. When the procedure is completed, the business server 40 notifies the information management server 20 that the procedure has been completed.

Step S27: When the information management server 20 receives notification from the business server 40 that the procedure has been completed, it notifies the first user terminal 10 and the second user terminal 11 that the requested procedure has been completed.

Here, the configuration of the information management server 20 will be described. FIG. 4 is a block diagram showing the configuration of the information management server 20 according to the embodiment. The information management server 20 includes, for example, a communication unit 21, a storage unit 22, and a control unit 23. The communication unit 21 communicates with the first user terminal 10, the second user terminal 11, the local government server 30, and the business server 40.

The storage unit 22 is configured with a storage medium, such as a hard disk drive (HDD), flash memory, electrically erasable programmable read only memory (EEPROM), random access read/write memory (RAM), read only memory (ROM), or any combination of these storage media. The storage unit 22 stores programs for executing various processes of the information management server 20, and temporary data used when performing various processes.

The storage unit 22 stores, for example, user information 220, procedure information 221, and linkage information 222. The user information 220 is information about a user who uses the information linkage service. The user information 220 is generated for each user. The user information 220 includes at least information indicating the user's mobile phone number (see FIG. 5). The user's mobile phone number is used as information to identify the user who sent the notification when, for example, a request for a procedure such as a change of address is received from the user in the information linkage service via a message app.

Procedure information 221 is information on procedures related to address changes and use of family services requested by users to the information management server 20. Procedure information 221 is generated for each procedure requested by a user. Procedure information 221 includes, for example, information indicating the content of the request made by the user (procedure request information) (see Figure 6).

The linkage information 222 is information that the information management server 20 uses to link with partner businesses. Linkage information 222 is generated for each partner business that carries out a procedure in response to a user's request. If the procedure is a change of address, linkage information 222 includes the old address before the change and the old address after the change. If the procedure is the use of family services, linkage information 222 includes the names of the family members of the person who has applied for the procedure and information indicating whether the family's approval has been obtained (see FIG. 7).

The control unit 23 controls each component of the information management server 20. The control unit 23 is realized, for example, by the CPU (Central Processing Unit) of the information management server 20 executing a program pre-stored in the storage unit 22. The control unit 23 may also be realized as an integrated circuit such as an ASIC (Application Specific Integrated Circuit). The control unit 23 includes, for example, a first acquisition unit 230, a second acquisition unit 231, a determination unit 232, an instruction unit 233, and a device control unit 234.

The first acquisition unit 230 acquires information (procedure request information) related to a procedure requested by a user. Specifically, the first acquisition unit 230 acquires a procedure request related to a change of address and the use of family services from the first user terminal 10.

The second acquisition unit 231 acquires approval required for a procedure requested by a user. Specifically, the first acquisition unit 230 acquires approval from the second user terminal 11 for the first user to use the family service with the second user as a family member.

The determination unit 232 performs the necessary checks for the procedure requested by the user. Specifically, before requesting the business operator server 40 to perform the procedure related to the use of family services, the determination unit 232 determines whether the notarized address of the first user and the notarized address of the second user match.

The determination unit 232 may also determine whether the second user's registered address and notarized address match before requesting the business server 40 to carry out the procedure for changing the address of the first user. In this case, if the second user's registered address and notarized address do not match, the information management server 20 may send a notification to the second user terminal 11 to inquire of the second user. In this case, the inquiry is, for example, an inquiry to confirm whether the second user's registered address can be changed to the notarized address, and if so, whether the first user's registered address can be changed to the same address as B's registered address after changing the second user's registered address to the notarized address. This eliminates the need for the business server 40 to check whether the second user's registered address and notarized address match, thereby reducing the processing load on the business server 40.

The instruction unit 233 instructs the execution of the procedure by transmitting information required for the procedure requested by the user to the business operator server 40. Specifically, the instruction unit 233 transmits to the business operator server 40 information necessary for the address procedure requested by the first user and for using family services, i.e., information indicating the address before the change, the address after the change, the approval of the second user designated as a family member, the address of the second user, etc.

The device control unit 234 performs integrated control of the information management server 20. For example, the device control unit 234 outputs information related to a procedure request received by the communication unit 21 from the first user terminal 10 to the first acquisition unit 230. In addition, the device control unit 234 outputs approval for the use of family services received by the communication unit 21 from the second user terminal 11 to the second acquisition unit 231.

FIG. 5 is a diagram showing an example of the configuration of user information 220 according to an embodiment. The user information 220 includes items such as a user information ID, a mobile phone number, a login ID/PW (password), and user attribute information. The user information ID is identification information that uniquely identifies the user information 220. The mobile phone number is the telephone number of the user registered in the information linking service. The login ID/PW is an ID and password for logging in to the information linking service. The user attribute information is attribute information of the user identified by the user information ID. The user attribute information is, for example, name, date of birth, address, etc. The user attribute information is registered by the user, for example, when using the information linking service.

Figure 6 is a diagram showing an example of the configuration of procedure information 221 according to an embodiment. Procedure information 221 includes items such as procedure information ID, procedure content, user information, and procedure request information. Procedure information ID is identification information that uniquely identifies procedure information 221. Procedure content is information indicating the content of the procedure requested by the user. User information is information extracted from user information 220 of the user who requested the procedure, and is, for example, information indicating the user information ID, name, and mobile phone number of the user. Procedure request information is information obtained in conjunction with the procedure requested by the user.

In this example diagram, a user has requested a change of address and procedures to use family services. The requester's name is "TF Hanako." The user's previous address was "Shinjuku-ku, Tokyo," and the new address after the change is the same as that of the user's family member "TF Taro." In this way, when a user simultaneously changes their address and procedures to use family services, instead of applying for details of their new address after the change, they can apply for the same address as a family member. This reduces the input burden on the user and simplifies the process.

FIG. 7 is a diagram showing an example of the configuration of the linkage information 222 according to the embodiment. The linkage information 222 includes items such as a linkage information ID, linkage destination information, procedure details, address change, and family services. The linkage information ID is identification information that uniquely identifies the linkage information 222. Linkage destination information is information about a business that links information in a procedure, such as information indicating a business name. The procedure details are information indicating the contents of a procedure performed using information linked with the business. The address change is information notified to the business in the procedure for changing the address. The family service is information notified to the business in the procedure related to the use of family services.

As described above, the information management server 20 of the embodiment includes a first acquisition unit 230, a second acquisition unit 231, a determination unit 232, and an instruction unit 233. The first acquisition unit 230 acquires an application for a procedure related to a change of address and a procedure for using the family service from the first user terminal 10. When the first acquisition unit 230 acquires an application for a procedure related to the use of the family service, the second acquisition unit 231 acquires information indicating whether or not the second user designated as the family of the first user approves the first user's use of the family service from the second user terminal 11. When the second acquisition unit 231 obtains the approval of the second user, the determination unit 232 determines whether or not the notarized address of the first user and the notarized address of the second user match. The determination unit 232 uses the My Number cards (an example of a "certification medium" that is a recording medium that records addresses) of the first user and the second user to determine whether or not the notarized addresses of both users match. If the determination unit 232 determines that the two notarized addresses match, the instruction unit 233 sends instructions to the business server 40 (an example of a "service provider") to carry out procedures to change the address of the first user and procedures to use the family service. The My Number is an example of "personal identification information."

In this way, when a first user attempts to simultaneously carry out procedures related to an address change and use of family services, the information management server 20 of the embodiment can instruct the business server 40 to carry out the procedures after confirming that approval from the second user has been obtained and that the notarized address of the first user matches the notarized address of the second user. Therefore, the first user does not need to provide detailed information about the address of the second user, thereby reducing the effort required for the procedures. In other words, when a procedure is carried out to use a specific service as multiple users' addresses become the same, the address change and the procedure to use the specific service can be carried out in a single easy procedure.

In addition, in the information management server 20 of the embodiment, the determination unit 232 determines whether the registered address of the second user matches the notarized address of the second user. When the determination unit 232 determines that the registered address of the second user does not match the notarized address of the second user, the instruction unit 233 instructs the business server 40 to change the registered address of the second user to the notarized address of the second user and to carry out procedures related to the change of the address of the first user and the use of family services after the change. As a result, in the information management server 20 of the embodiment, if the registered address of the second user does not match the notarized address, it is possible to instruct the business server 40 to carry out procedures to change the address so that it matches the notarized address. Therefore, it is possible to update the registered content of the second user so that it is consistent with the content notified to the public institution.

In addition, in the information management server 20 of the embodiment, as shown in steps S11 to S13 of FIG. 2B, when there are multiple family services, the first user's preference and the second user's preference may be adjusted. In this case, the first acquisition unit 230 acquires information (first selection information) indicating which of the family services selected by the first user is to be used from the first user terminal 10. The second acquisition unit 231 acquires information (second selection information) indicating which of the family services selected by the second user is to be used from the second user terminal 11. The instruction unit 233 instructs the business server 40 to carry out procedures related to the use of the service selected by both the first user and the second user based on the first selection information acquired by the first acquisition unit 230 and the second selection information acquired by the second acquisition unit 231. As a result, in the information management server 20 of the embodiment, it is possible to prevent the business server 40 from carrying out procedures for service contents that do not match the contents of the family services desired by the first user and the second user.

In the above embodiment, the process shown in steps S11 to S13 of FIG. 2B is executed after the process in steps S3 to S9 of FIG. 2A to obtain the family services desired by the first user and the second user, but the present invention is not limited to this. For example, it is of course possible to execute the process shown in steps S11 to S13 during the process of executing steps S3 to S8.

In particular, it is efficient if steps S12 and S13 can be input in conjunction with the timing at which the first user terminal 10 and the second user terminal 11 input information to the information management server 20 (steps S5 and S8).

In this case, for example, in step S4, the information management server 20 transmits to the first user terminal 10 information for displaying a My Number card reading screen for reading the address registered in the resident's card and an input screen for inputting the mobile phone number of the family member related to the family service, as well as a screen for selecting various services available as family services. In step S5, the first user terminal 10 inputs the My Number card reading information of the first user and the mobile phone number of the second user input into the My Number card reading screen by the first user's input operation, selects the desired family service, and transmits each piece of information to the information management server 20.

In addition, in step S7, the information management server 20 transmits to the second user terminal 11 information for displaying each of the screens for selecting various services available as family services, together with the approval screen. In step S8, the second user terminal 11 receives an input operation by the second user indicating that the first user approves the use of a family service with the second user as a family member, selects the desired family service, and transmits the respective information to the information management server 20.

Then, in step S10, the information management server 20 determines whether the notarized addresses of the first user and the second user match, and if they match, in step S14, may request the business server 40 to change the address of the first user and to carry out the procedures to use the family service.

The information management server 20 in the above-mentioned embodiment may be realized in whole or in part by a computer. In that case, a program for realizing this function may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into the computer system and executed to realize the function. Note that the term "computer system" here includes hardware such as an OS and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into the computer system. Furthermore, the term "computer-readable recording medium" may include a medium that dynamically holds a program for a short period of time, such as a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in such a case. Furthermore, the above-mentioned program may be a program for realizing a part of the above-mentioned function, or may be a program that can realize the above-mentioned function in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

The above describes an embodiment of the present invention in detail with reference to the drawings, but the specific configuration is not limited to this embodiment, and includes designs that do not deviate from the gist of the present invention.

1...Procedural information linkage system, 10...First user terminal, 11...Second user terminal, 20...Information management server, 21...Communication unit, 22...Storage unit, 220...User information, 221...Procedural information, 222...Linkage information, 23...Control unit, 230...First acquisition unit, 231...Second acquisition unit, 232...Determination unit, 233...Instruction unit, 234...Device control unit, 30...Municipal server, 40...Business operator server

Claims (5)

an information management server that transmits to a service provider information related to an address change procedure for changing a first registered address, which is the address of a first user registered in the service provided by the service provider, to a second registered address, which is the address of the second user registered in the service provided by the service provider, and information related to a usage procedure for an organization including the first user and the second user to use a family service available in the service provided by the service provider,
a first acquisition unit that acquires the application for the change of address procedure and the application for the usage procedure from a first user terminal that is a terminal device of the first user;
a second acquisition unit that acquires approval for the organization to use the family service from a second user terminal that is a terminal device of the second user when the application is acquired by the first acquisition unit;
a determination unit that, when the approval is obtained by the second acquisition unit, determines whether a first notarized address, which is the notarized address of the first user, and a second notarized address, which is the notarized address of the second user, match using a proof medium of each of the first user and the second user; and an instruction unit that, when it is determined by the determination unit that the first notarized address and the second notarized address match, instructs the service provider to carry out the address change procedure and the usage procedure;
Equipped with
The certification medium is a recording medium that records the notarized address of the individual, which is associated with personal identification information that uniquely identifies the individual.
Information management server. The determination unit determines whether the second registered address matches a second notarized address,
When the determination unit determines that the second registered address does not match the second notarized address, the instruction unit instructs the service provider to change the second registered address to the second notarized address in the registration content of the second user, and to carry out the address change procedure and the usage procedure after the change.
2. The information management server according to claim 1. There are multiple family services,
The first acquisition unit acquires, from the first user terminal, first selection information indicating which of the family services selected by the first user is to be used;
The second acquisition unit acquires, from the second user terminal, second selection information indicating which of the family services selected by the second user is to be used, and
the instruction unit instructs the service provider to perform the usage procedure for the service selected by both the first user and the second user based on the first selection information acquired by the first acquisition unit and the second selection information acquired by the second acquisition unit.
3. The information management server according to claim 1 or 2. An information management method performed by an information management server that transmits to a service provider information related to an address change procedure for changing a first registered address, which is the address of a first user registered in the service provided by the service provider, to a second registered address, which is the address of the second user registered in the service provided, and a usage procedure for an organization including the first and second users to use a family service available in the service provided, the information management method comprising:
a first acquisition unit acquires the application for the change of address procedure and the application for the usage procedure from a first user terminal which is a terminal device of the first user;
a second acquisition unit, when the application is acquired by the first acquisition unit, acquires approval for the organization to use the family service from a second user terminal that is a terminal device of the second user;
a determination unit, when the approval is obtained by the second acquisition unit, determines whether a first notarized address which is the notarized address of the first user and a second notarized address which is the notarized address of the second user match each other using the certification media of the first user and the second user;
an instruction unit instructs the service provider to carry out the address change procedure and the usage procedure when the determination unit determines that the first notarized address and the second notarized address match;
The certification medium is a recording medium that records the notarized address of the individual, which is associated with personal identification information that uniquely identifies the individual.
How information is managed. A program for operating a computer as the information management server according to any one of claims 1 to 3, the program causing the computer to function as each unit of the information management server.

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