JP7507710B2 - PROCEDURE CALCULATION METHOD, PROCEDURE CALCULATION DEVICE, AND ONE-STOP SERVICE SYSTEM - Google Patents

Description

The present invention generally relates to one-stop services.

Previously, when citizens and other users had multiple procedures to complete, they had to access each business that handled each procedure one by one, and carry out the tasks required for each procedure with each business. To reduce this hassle, one-stop services that allow users to complete all the necessary procedures at a single counter have been attracting attention. The currently known method of providing one-stop services involves preparing a portal that consolidates procedures for each purpose, and users carrying out each procedure through the portal.

In one-stop services using portals, not all users necessarily want to use the same combination of services, and it is desirable to configure and provide a combination that is tailored to each individual. In this regard, there is known technology that can select the service items to be executed for a specific theme at the user's request and determine the execution procedure (see Patent Document 1).

The technology described in Patent Document 1 determines the execution procedures for multiple services related to a given theme based on the input/output information items at the time of execution of the service, which are included in the service profile information that defines each service provided to the user. This technology makes it possible to provide a one-stop service that is customized and operated for each individual user.

JP 2003-331043 A

However, the technology described in Patent Document 1 determines the services to be provided and the execution order of those services from multiple service candidates that are predefined within the framework of a given theme. The technology described in Patent Document 1 requires management of service candidates for each theme, and it is difficult to implement procedures that are not included in the theme, expand the scope of existing themes, and respond when the procedures that can be provided change.

The present invention has been made in consideration of the above points, and aims to propose a procedure calculation method etc. that can calculate procedures related to the procedure for which an application has been made.

In order to solve this problem, the present invention provides a procedure calculation method in a one-stop service system that provides one-stop service by communicating with multiple business servers, each of the multiple business servers being a computer that accepts applications for procedures provided by the business from a user terminal, a storage unit that stores procedure information related to the procedures for which applications are accepted by each of the multiple business servers, and information for calculating related procedures related to the procedures, the information being characteristic information indicating characteristics of the procedures, and a processing unit that receives information used for the procedure applied for from the user terminal from the business server that accepted the application for the procedure, and calculates, from the procedure information stored in the storage unit, a procedure that has characteristic information related to the characteristic information of the procedure as a related procedure for the procedure.

In the above configuration, when an application is made for any procedure, procedures related to the characteristics of that procedure are calculated from the stored procedures. Therefore, for example, a set of procedures to be provided as a one-stop service can be presented to each user without having to associate a set of procedures with each specific theme in advance.

The present invention makes it possible to provide a highly convenient one-stop service.

FIG. 1 is a conceptual diagram of a one-stop service according to a first embodiment. FIG. 1 is a diagram illustrating an example of a configuration of a one-stop service system according to a first embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a user terminal according to the first embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a carrier terminal according to the first embodiment. FIG. 2 illustrates an example of a hardware configuration of a business server according to the first embodiment; FIG. 2 is a diagram illustrating an example of a hardware configuration of a one-stop service hub device according to the first embodiment. FIG. 2 is a diagram showing an example of a procedure table according to the first embodiment; FIG. 4 is a diagram showing an example of an item information table according to the first exemplary embodiment; FIG. 11 is a diagram showing an example of a procedure input item table according to the first embodiment; FIG. 11 is a diagram illustrating an example of a procedure output item table according to the first embodiment. FIG. 11 is a diagram showing an example of a procedure content table according to the first embodiment. FIG. 11 is a diagram illustrating an example of a related procedure table according to the first embodiment. FIG. 2 is a diagram showing an example of a series of sequences of a one-stop service according to the first embodiment. FIG. 11 is a diagram showing an example of an input item information table according to the first embodiment; FIG. 11 is a diagram showing an example of an implementation procedure information table according to the first embodiment; FIG. 13 is a diagram showing an example of a procedure candidate determination screen according to the first embodiment. FIG. 13 is a diagram showing an example of a procedure confirmation screen according to the first embodiment. FIG. 11 is a diagram illustrating an example of a related procedure calculation process according to the first embodiment. FIG. 11 is a diagram showing an example of initial procedure information according to the first embodiment; FIG. 11 is a diagram illustrating an example of a related procedure extraction process according to the first embodiment. FIG. 11 is a diagram illustrating an example of a similar relation procedure extraction process according to the first embodiment. FIG. 11 is a diagram illustrating an example of a context procedure extraction process according to the first embodiment; FIG. 11 is a diagram illustrating an example of a pair relation procedure extraction process according to the first embodiment. FIG. 11 is a diagram illustrating an example of pair extraction sub-processing according to the first embodiment. FIG. 11 is a diagram illustrating an example of a relevance calculation process according to the first embodiment; FIG. 1 is a diagram illustrating an example of a first relevance calculation process based on a procedural relationship according to the first embodiment; FIG. 11 is a diagram illustrating an example of a second relevance calculation process based on a procedural relationship according to the first embodiment. FIG. 11 is a diagram showing an example of a process 3 for calculating a degree of association based on a procedural relationship according to the first embodiment; FIG. 13 is a diagram showing an example of a missing information input and information confirmation screen according to the first embodiment. FIG. 11 is a diagram illustrating an example of a hardware configuration of a one-stop service hub device according to a second embodiment. FIG. 13 is a diagram showing an example of an item procedure count table according to the second embodiment; FIG. 13 is a diagram illustrating an example of an item value-procedure combination table according to the second embodiment. FIG. 11 is a diagram showing an example of a series of sequences of a one-stop service according to the second embodiment. FIG. 11 is a diagram illustrating an example of a relevance calculation process according to the second embodiment. FIG. 13 is a diagram illustrating an example of a process for adjusting the degree of association based on procedure results according to the second embodiment. FIG. 11 is a diagram illustrating an example of a relevance adjustment process according to the second embodiment.

(I) First Embodiment Hereinafter, one embodiment of the present invention will be described in detail. However, the present invention is not limited to the embodiment.

The one-stop service system of this embodiment is a system that realizes a one-stop service in which a user can apply for any procedure that comes to mind to a business that provides the relevant procedure, and before they know it, other necessary procedures can also be performed. The above-mentioned one-stop service may also be referred to as a portalless one-stop service.

This one-stop service system, for example, includes a one-stop service hub device that links the business servers of each business in a part invisible to the user. When a user accesses the business server of a business that provides a procedure that comes to mind in order to apply for the procedure, the accessed business server requests the one-stop service hub device to calculate other procedures that the user may perform (related procedures). The one-stop service hub device calculates the related procedures based on the request, and the user determines the procedure to be performed (executed procedure) using the user terminal based on the calculated related procedures. The one-stop service hub device receives information on the performed procedure and input information required to apply for the performed procedure, which is input by the user to the user terminal, via the business server. The one-stop service hub device transmits the input information required for the corresponding procedure to the business server of each business that provides the performed procedure. The business server of each business executes the corresponding procedure based on the received input information, allowing the user to receive one-stop service.

This one-stop service system is expected to have the following benefits: users do not need to be aware of a specific portal in order to receive one-stop service, and can receive one-stop service that consists of procedures spanning multiple life events.

Here, one of the characteristic configurations of this one-stop service system is that it calculates related procedures using the characteristics of the initial procedure.

One of the distinctive features of this one-stop service system is that it calculates the relevance of each procedure related to the initial procedure, and uses the calculated relevance to determine which related procedures to present to the user. When calculating the relevance, this one-stop service system may use not only the input and output items of each procedure, but also items that indicate the status associated with the implementation of the initial procedure.

The present embodiment, including the above-mentioned characteristic configuration and other characteristic configurations, will be described with reference to the drawings. The following description and drawings are examples for explaining the present invention, and appropriate omissions and simplifications have been made for clarity of explanation. The present invention can also be implemented in various other forms. Unless otherwise specified, each component may be singular or plural.

In the following description, identical elements in the drawings are given the same numbers and descriptions are omitted as appropriate. When describing similar elements without distinguishing between them, the common portion (excluding the branch number) of the reference code including the branch number is used, and when describing similar elements with distinction, the reference code including the branch number may be used. For example, when describing a user without making a distinction between them, it may be written as "user 110", and when describing individual users with distinction, it may be written as "user 110-1", "user 110-2", etc.

The designations "first," "second," "third," and the like in this specification are used to identify components and do not necessarily limit the number or order. Furthermore, numbers for identifying components are used in different contexts, and a number used in one context does not necessarily indicate the same configuration in another context. Furthermore, this does not prevent a component identified by a certain number from also serving the function of a component identified by another number.

Figure 1 is a conceptual diagram of one-stop service in this embodiment.

Figure 1 shows the relationship between one-stop service users 110, businesses 130 that provide procedures 120, and a one-stop service hub 140. What is visible to the user 110 is each business 130 and the procedures 120 that each business 130 provides, but the one-stop service hub 140 that links each business 130 is invisible to the user 110.

In a one-stop service, a user 110-1 applies for any procedure 120 that comes to mind to be performed, such as procedure 120-1, to an operator A 130-1 that provides the procedure 120-1. When the user 110-1 applies for procedure 120-1 to operator A 130-1, in addition to procedure 120-1, the user 110-1 can also perform, in one stop, any procedures 120 that are required among the procedures 120 provided by each operator 130 connected to the one-stop service hub 140.

Note that if the procedure 120 that user 110-1 first thinks of carrying out is not procedure 120-1 but procedure 120-2, user 110-1 will apply to provider B 130-2, which offers procedure 120-2. In other words, the provider 130 that user 110 first accesses may be any provider 130 that offers any procedure 120. Note that there is no limit to the number of users 110, procedures 120, and providers 130 that can use the one-stop service.

Figure 2 shows an example of the configuration of the one-stop service system 200 of this embodiment.

The one-stop service system 200 includes a user terminal 210, a business operator terminal 220, a business operator server 230, a one-stop service hub device 240 (an example of a procedure calculation device), and an administrator terminal 250.

Each of the user terminal 210, the business operator terminal 220, the business operator server 230, the one-stop service hub device 240, and the administrator terminal 250 is connected to each other so as to be able to communicate with each other via a network 260 such as the Internet.

In the following, the user 110 who is the main user of the user terminal 210 will be referred to as the "user." The business operator 130 who is the main user of the business operator terminal 220 will be referred to as the "business operator." The procedure 120 provided by the business operator will be referred to as the "procedure."

Figure 3 shows an example of the hardware configuration of the user terminal 210.

The subject (user) of the user terminal 210 is a citizen, corporation, or other person who wishes to carry out various procedures. It is assumed that the user terminal 210 will be used for purposes such as applying for various services and procedures, and deciding which services and procedures to carry out in one stop.

The user terminal 210 can be realized by a general computer, and includes a control unit 310, a network interface unit 320, an input unit 330, an output unit 340, and a memory unit 350. Each unit is connected by a BUS 360 or the like.

The control unit 310 is composed of a CPU (Central Processing Unit) and executes each program. In this case, not only the data used by the control unit 310 but also the programs executed by the control unit 310 may be provided from the outside (a computer equipped with a non-transient storage device, a non-transient storage medium, etc.). The control unit 310 accepts input information from the input unit 330 and sends output information to the output unit 340. The functions of each program may be realized by hardware such as an LSI (Large Scale Integration). The same applies to the control unit 410 of the operator terminal 220 described below.

The various programs executed by the control unit 310, or parts thereof, may be referred to as "parts," "units," "means," "functions," "modules," etc. The configuration of this embodiment may be configured as a single computer, or any part of the control unit 310, input unit 330, output unit 340, and storage unit 350 may be configured as another computer connected via network 260. In this embodiment, functions equivalent to those configured by software can also be realized by hardware such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit).

The network interface unit 320 transmits the IP packets forwarded by the control unit 310 to the operator server 230 via a network 260 such as the Internet. The network interface unit 320 also forwards IP packets received by the user terminal 210 via a network 260 such as the Internet to the control unit 310. The network interface unit 320 is composed of, for example, a network card.

The input unit 330 transmits external input to the control unit 310 and is composed of a keyboard, mouse, etc.

The output unit 340 outputs information from the control unit 310 to the outside, and is composed of a display, printer, etc.

The memory unit 350 is a storage device that stores various information. The memory unit 350 is at least one of a memory unit and a PDEV unit (typically at least the memory unit). The memory unit is one or more memories, and may typically be a primary storage device. At least one memory in the memory unit may be a volatile memory or a non-volatile memory. The PDEV unit is one or more PDEVs, and may typically be an auxiliary storage device. PDEV means a physical storage device, and is typically a non-volatile storage device, such as a hard disk drive (HDD) or a solid state drive (SSD).

Figure 4 shows an example of the hardware configuration of the operator terminal 220.

The users (business operators) of the business operator terminal 220 are business entities such as local governments and private companies that provide various services and procedures. It is assumed that the business operator terminal 220 will be used for purposes such as registering its own procedures in the one-stop service hub device 240 as procedures that can be provided as part of a one-stop service.

The operator terminal 220 can be realized by a general computer, and includes a control unit 410, a network interface unit 420, an input unit 430, an output unit 440, and a storage unit 450. Each unit is connected by a BUS 460 or the like.

The control unit 410 is composed of a CPU or the like, and executes each program. In this case, not only the data used by the control unit 410 but also the programs executed by the control unit 410 may be provided from the outside (a computer equipped with a non-transient storage device, a non-transient storage medium, etc.). The control unit 410 accepts input information from the input unit 430 and sends output information to the output unit 440.

The network interface unit 420 transmits the IP packets forwarded by the control unit 410 to the user terminal 210, the operator server 230, the one-stop service hub device 240, etc., via a network 260 such as the Internet. The network interface unit 420 also forwards IP packets received by the operator terminal 220 via a network 260 such as the Internet to the control unit 410. The network interface unit 420 is composed of, for example, a network card, etc.

The input unit 430 transmits external input to the control unit 410 and is composed of a keyboard, mouse, etc.

The output unit 440 outputs information from the control unit 410 to the outside, and is composed of a display, printer, etc.

The storage unit 450 is a storage device that stores various information. The storage unit 450 is at least one of a memory unit and a PDEV unit (typically at least the memory unit).

Figure 5 shows an example of the hardware configuration of the business server 230.

The users of the business server 230 are the respective business operators that provide each procedure.

The business server 230 can be realized by a general computer, and includes a control unit 510, a network interface unit 520, and a storage unit 530. Each unit is connected by a BUS 540 or the like.

The control unit 510 is composed of a CPU and executes each program. In this case, not only the data used by the control unit 510 but also the programs executed by the control unit 510 may be provided from the outside (a computer equipped with a non-transient storage device, a non-transient storage medium, etc.). The functions of each program may be realized by hardware such as an LSI. Furthermore, each element shown in FIG. 5 does not need to be physically separated, and one element may serve the functions of the others. Furthermore, the business server 230 may be equipped with an input device, an output device, etc. that are equipped in a general computer.

The network interface unit 520 transmits the IP packets forwarded by the control unit 510 to the user terminal 210, the business operator terminal 220, the one-stop service hub device 240, etc., via a network 260 such as the Internet. The network interface unit 520 also forwards IP packets received by the business operator server 230 via a network 260 such as the Internet to the control unit 510. The network interface unit 520 is composed of, for example, a network card, etc.

The storage unit 530 is a storage device that stores various information. The storage unit 530 is at least one of a memory unit and a PDEV unit (typically at least the memory unit).

The functions of the business server 230 (web service providing unit 531, procedure execution unit 532, input information registration unit 533, input information storage unit 534, etc.) may be realized, for example, by the control unit 510 reading a program into the storage unit 530 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

Note that one function of the business operator server 230 may be divided into multiple functions, or multiple functions may be combined into one function. Also, some of the functions of the business operator server 230 may be provided as a separate function, or may be included in another function. Also, some of the functions of the business operator server 230 may be realized by another computer that can communicate with the business operator server 230.

The web service providing unit 531 transmits data described in a format that can be displayed on a web browser, such as HTML (HyperText Markup Language), XML (Extensible Markup Language), or JSON (JavaScript (registered trademark) Object Notation), to the user terminal 210 and the business terminal 220 via a network 260 such as the Internet. The web service providing unit 531 also receives information such as operation contents on the web browsers of the user terminal 210 and the business terminal 220 via a network 260 such as the Internet. The web service providing unit 531 executes processing in the procedure execution unit 532, input information registration unit 533, input information storage unit 534, etc. based on the received information. The web service providing unit 531 is, for example, a program having the above-mentioned web service functions.

The procedure execution unit 532 receives information such as the operation contents on the web browser of the user terminal 210 and information from the one-stop service hub device 240 via a network 260 such as the Internet. The procedure execution unit 532 is a program that has the function of performing processing to execute the relevant procedure provided by the business entity that is the user of the business server 230 based on the received information.

The input information registration unit 533 receives information necessary for applying for a procedure, etc., that is entered on the web browser of the user terminal 210, via a network 260 such as the Internet. The input information registration unit 533 is a program that has the function of registering information necessary for carrying out the procedure in the input information storage unit 534 based on the received information.

The input information storage unit 534 stores in the storage unit 530 some or all of the information required to carry out the procedure, which is registered by the input information registration unit 533. The input information storage unit 534 may be composed of multiple programs each having a different storage method, such as an RDB (Relational Database), a file server, or a KVS (Key-Value Store), depending on the size and format of the data to be stored. In addition, some or all of the data equivalent to the data stored by the input information storage unit 534 may be provided by multiple other computers connected to a network 260 such as the Internet.

Figure 6 shows an example of the hardware configuration of the one-stop service hub device 240.

The one-stop service hub device 240 can be realized by a general computer, and includes a control unit 610, a network interface unit 620, and a storage unit 630. Each unit is connected by a BUS 640, etc.

The control unit 610 is composed of a CPU and executes each program. In this case, not only the data used by the control unit 610 but also the programs executed by the control unit 610 may be provided from the outside (a computer equipped with a non-transient storage device, a non-transient storage medium, etc.). The functions of each program may be realized by hardware such as an LSI. Furthermore, each element shown in FIG. 6 does not need to be physically separated, and one element may serve the functions of the others. Furthermore, the one-stop service hub device 240 may be equipped with an input device, an output device, etc. that are equipped in a general computer.

The network interface unit 620 transmits the IP packets forwarded by the control unit 610 to the user terminal 210, the business operator terminal 220, the business operator server 230, etc., via a network 260 such as the Internet. The network interface unit 620 also forwards IP packets received by the one-stop service hub device 240 via a network 260 such as the Internet to the control unit 610. The network interface unit 620 is composed of, for example, a network card, etc.

The storage unit 630 is a storage device that stores various information. The storage unit 630 is at least one of a memory unit and a PDEV unit (typically at least the memory unit).

The functions of the one-stop service hub device 240 (web service providing unit 631, related procedure calculation unit 632, related procedure memory unit 633, procedure information registration unit 634, procedure information memory unit 635, input information registration unit 636, input information memory unit 637, etc.) may be realized, for example, by the control unit 610 reading a program into the memory unit 630 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

Note that one function of the one-stop service hub device 240 may be divided into multiple functions, or multiple functions may be combined into one function. Also, some of the functions of the one-stop service hub device 240 may be provided as a separate function, or may be included in another function. For example, the one-stop service hub device 240 may have a processing unit and a storage unit instead of the web service providing unit 631, the related procedure calculation unit 632, the related procedure storage unit 633, the procedure information registration unit 634, the procedure information storage unit 635, the input information registration unit 636, and the input information storage unit 637. Also, some of the functions of the one-stop service hub device 240 may be realized by another computer that can communicate with the one-stop service hub device 240.

The web service providing unit 631 transmits data described in a format that can be displayed on a web browser, such as HTML, XML, JSON, etc., to the business operator terminal 220 via a network 260 such as the Internet. The web service providing unit 631 also receives information such as operation contents on the web browser of the business operator terminal 220 via a network 260 such as the Internet. Based on the received information, the web service providing unit 631 executes processing in the related procedure calculation unit 632, related procedure storage unit 633, procedure information registration unit 634, procedure information storage unit 635, input information registration unit 636, input information storage unit 637, etc. The web service providing unit 631 is, for example, a program having the above-mentioned web service functions.

The related procedure calculation unit 632 receives a request for information on related procedures of a user using the user terminal 210, sent by the business server 230, via a network 260 such as the Internet. The related procedure calculation unit 632 is a program that has the function of calculating the related procedures of a user using the user terminal 210 and the items of information required to apply for the related procedures based on the information in the procedure information storage unit 635, and registering the information on the related procedures in the related procedure storage unit 633.

The related procedure memory unit 633 stores in the memory unit 630 some or all of the information on related procedures to be sent to the business operator server 230.

The related procedure storage unit 633, the procedure information storage unit 635, and the input information storage unit 637 may be configured with multiple programs each having a different storage method, such as an RDB, a file server, or a KVS, depending on the size and format of the data to be stored. Also, some or all of the data equivalent to the data stored in the related procedure storage unit 633, the procedure information storage unit 635, and the input information storage unit 637 may be provided by multiple other computers connected to a network 260 such as the Internet.

The procedure information registration unit 634 receives information such as operation details on the web browser of the business operator terminal 220 via a network 260 such as the Internet. The procedure information registration unit 634 is a program that has a function of registering information related to procedures in the procedure information storage unit 635 based on the received information.

The procedure information storage unit 635 stores in the storage unit 630 some or all of the procedure-related information used in the processing executed by the related procedure calculation unit 632.

The input information registration unit 636 receives information such as the operation content on the web browser of the user terminal 210 from the business server 230 via a network 260 such as the Internet. The input information registration unit 636 is a program that has the function of registering information necessary for carrying out the procedure in the input information storage unit 637 based on the received information.

The input information storage unit 637 stores in the storage unit 630 some or all of the information required to carry out the procedure, which is then sent to the business server 230 of each business that provides each implementation procedure.

Figure 7 shows an example of a procedure table 700 stored in the procedure information storage unit 635 of the one-stop service hub device 240.

The procedure table 700 is composed of a procedure ID column 710, a procedure name column 720, etc.

The procedure ID column 710 stores information that can uniquely identify a procedure. The procedure name column 720 stores the name of the procedure. The procedure ID column 710 and the procedure name column 720 each store information entered when the business operator terminal 220 accepts registration of a procedure from a business operator as a procedure that can be provided as a one-stop service. In other words, the one-stop service system 200 can provide the procedures stored in the procedure table 700 to users as a one-stop service.

Figure 8 shows an example of an item information table 800 stored in the procedure information storage unit 635 of the one-stop service hub device 240.

The item information table 800 is composed of an item ID column 810, an item name column 820, an item category column 830, etc.

The item ID column 810 stores information that can uniquely identify an item. The item name column 820 stores the name of the item. The item category column 830 stores information (item category) that indicates the classification to which the item falls. Item categories include "location," "name," "date," "period," etc.

Figure 9 shows an example of a procedure input item table 900 stored in the procedure information storage unit 635 of the one-stop service hub device 240.

The procedure input item table 900 is composed of a procedure ID column 910, an input item ID column 920, etc.

The procedure ID column 910 stores information that can uniquely identify a procedure. The input item ID column 920 stores the item ID of the input item, which is an item of information required to apply for the procedure. The input items are "name", "old address", "new address", etc.

Figure 10 shows an example of a procedure output item table 1000 stored in the procedure information storage unit 635 of the one-stop service hub device 240.

The procedure output item table 1000 is composed of a procedure ID column 1010, an output item ID column 1020, etc.

The procedure ID column 1010 stores information that can uniquely identify a procedure. The output item ID column 1020 stores item IDs of output items, such as items related to information that is newly generated when a procedure is performed and items related to information that is finalized when a procedure is performed. Items related to newly generated information are "user ID" and "user number" that are generated when a procedure is performed. Items related to finalized information are "start date of use" and "end date of use" that are finalized when a procedure is performed.

Figure 11 shows an example of a procedure content table 1100 stored in the procedure information storage unit 635 of the one-stop service hub device 240.

The procedure content table 1100 is composed of a procedure ID column 1110, an important item ID column 1120, an input/output category column 1130, a type column 1140, etc.

Procedure ID column 1110 stores information that can uniquely identify a procedure.

In the important item ID column 1120, information capable of uniquely identifying one or more important items set for one procedure is stored. An important item for a procedure is an item that is essential to the procedure, in other words, an item related to the target of the procedure. An important item for a procedure is selected from the input items or output items of the procedure. It is considered that the implementation of a procedure links a specific state to a target person such as a user (start state), separates a specific state (end state), or changes (modifies) the contents of a specific state that has already been linked. In the following, an item that indicates a state linked to the implementation of a procedure is described as an important item. For example, important items in a water tap opening procedure include "new address" and "start date of use."

The input/output classification column 1130 stores information indicating whether the important item identified in the important item ID column 1120 is an input item or an output item of the procedure.

The type column 1140 stores information (type) that indicates the classification of the significance of an important item in a procedure. The type can take one of the following values: "Start of state," "End of state," or "Change."

A distinctive feature of this embodiment is that it manages procedures that can be provided as one-stop services by associating them with procedure characteristics (important items and the type of important items). The one-stop service system 200 calculates related procedures using the important items and the type of important items in addition to the input and output items of the procedures.

Figure 12 shows an example of a related procedure table 1200 stored in the related procedure memory unit 633 of the one-stop service hub device 240.

The related procedure table 1200 is composed of a related procedure ID column 1210, a relatedness column 1220, etc.

The related procedure ID column 1210 stores information that can uniquely identify a related procedure. The relatedness column 1220 stores information on the relatedness of the related procedure.

Figure 13 shows an example of a sequence (sequence 1300) of a one-stop service, from when the user terminal 210 accepts input from the user regarding an application for the procedure that first comes to mind and transmits the input information to the business server 230-1 of the business providing the procedure, until the user terminal 210 receives a notification of completion of all procedures performed.

First, the user terminal 210 accepts input of information required to apply for a procedure that the user is considering carrying out, and transmits the input information and an application request to the business server 230-1 of the business providing the procedure (S1311).

Here, examples of procedures that the user may be thinking of carrying out include signing a rental contract, arranging for a move, opening the water tap, etc. Furthermore, since the user applies for the procedure that he or she is thinking of carrying out to a business that provides that procedure, the business server 230 to which the user terminal 210 sends the application request will differ depending on the procedure that the user is thinking of. Below, for convenience, the business server 230 to which the user terminal 210 sent the application request in S1311 will be referred to as business server 230-1.

The business server 230-1, which receives a request for application for a procedure from the user terminal 210, accepts the application and stores the information necessary to carry out the procedure received from the user terminal 210 in the input information storage unit 534 of the business server 230-1 (S1321).

Next, the business server 230-1 transmits the information required to carry out the procedure and a request for information on procedures related to the procedure received from the user terminal 210 to the one-stop service hub device 240 (S1322).

In parallel with S1322, the business operator server 230-1 processes the procedure for which the application was accepted in the procedure execution unit 532 (S1323). Although not shown in the figure, when the business operator server 230-1 completes the execution of the procedure, it sends a completion notification to the one-stop service hub device 240.

The one-stop service hub device 240 receives information required to carry out the procedure and a request for information on related procedures from the business server 230-1 (S1331).

The one-stop service hub device 240 stores the received information required to carry out the procedure in the input item information table 1410 in the input information storage unit 637 in the input information registration unit 636.

Upon receiving the above, the one-stop service hub device 240 causes the related procedure calculation unit 632 to calculate related procedures from among the procedures stored in the procedure information storage unit 635 (S1332). More specifically, the related procedures are extracted, the relevance of each of the extracted related procedures is calculated, and the degree of relevance is stored in the related procedure table 1200.

Figure 14A shows an example of an input item information table 1410 stored in the input information storage unit 637 of the one-stop service hub device 240.

The input item information table 1410 is composed of an acceptance ID column 1411, an initial procedure ID column 1412, an item ID column 1413, an item name column 1414, an item value column 1415, etc. Each of the item ID column 1413, the item name column 1414, and the item value column 1415 stores not only the procedure for which the user terminal 210 accepted application input from the user in S1311, but also information about the procedure to be carried out.

The acceptance ID column 1411 stores information that enables the one-stop service hub device 240 to uniquely identify the acceptance of the request for information on related procedures received from the business server 230. The first procedure ID column 1412 stores information that enables the one-stop service hub device 240 to uniquely identify the procedure provided by the business of the business server 230 from which the one-stop service hub device 240 received the request for information on related procedures, and for which the user terminal 210 accepted application input from the user in S1311.

The item ID column 1413 stores information that can uniquely identify an item of information required for a user to apply for an implementation procedure. The item name column 1414 stores the name of an item of information required for a user to apply for an implementation procedure. The item value column 1415 stores an input value for an item of information required for a user to apply for an implementation procedure.

Returning to FIG. 13, the one-stop service hub device 240 transmits the calculated information on the related procedures (the related procedures and the relevance of the related procedures) and information on the items of information required to apply for the related procedures to the business server 230-1 (S1333).

The business server 230-1 transmits the information on the related procedures and the items of information required to apply for the related procedures received from the one-stop service hub device 240 to the user terminal 210 (S1324).

Next, the user terminal 210 outputs the information on the related procedures received from the business operator server 230-1 and presents it to the user. The user checks the procedures output as related procedures while adjusting the relevance threshold using the user terminal 210, modifies the related procedures as necessary, and decides on the procedures to be implemented (S1312).

Figure 15 shows an example of a procedure candidate selection screen 1500 on which the user terminal 210 presents information on related procedures, transmitted from the one-stop service hub device 240 to the user terminal 210 via the business server 230-1, to the user of the user terminal 210 on the output unit 340, and asks the user to select a candidate procedure to be implemented.

The procedure candidate determination screen 1500 is displayed in a window of a web browser or the like. The procedure candidate determination screen 1500 includes a related procedure candidate confirmation area 1510, a threshold input area 1520, a candidate acquisition button 1530, and a candidate procedure OK button 1540.

In the related procedure candidate confirmation area 1510, the relevance calculated by the one-stop service hub device 240 is compared with a specific threshold (such as a threshold set as an initial value or a threshold set by the user), and related procedures with a relevance exceeding the specific threshold are displayed. The threshold setting is changed by the user inputting an operation such as moving the slider in the threshold input area 1520 via the input unit 330 of the user terminal 210. In addition, when the user inputs an operation to press the candidate acquisition button 1530, related procedures with a relevance exceeding the set threshold are displayed in the related procedure candidate confirmation area 1510. When the user inputs an operation to press the candidate procedure OK button 1540, the related procedures displayed in the related procedure candidate confirmation area 1510 are determined as procedure candidates for which candidate determination of the implementation procedure is required.

Figure 16 shows an example of a procedure confirmation screen 1600 on which the user terminal 210 presents the related procedures determined from the related procedure information to the user of the user terminal 210 on the output unit 340 and asks the user to decide which procedure to implement.

The procedure confirmation screen 1600 is displayed in a window of a web browser or the like. The procedure confirmation screen 1600 includes a related procedure confirmation area 1610, a keyword input area 1620, a keyword submission button 1630, and an implementation procedure OK button 1640.

The related procedures confirmation area 1610 displays the related procedures determined using the threshold value set by the user on the procedure candidate determination screen 1500. The user checks the check box for the procedure to be performed from among the presented related procedures. At this time, the user may select multiple procedures.

In the keyword input area 1620, if the user wishes to include a procedure in the implementation procedure in addition to the related procedures displayed in the related procedure confirmation area 1610, the user enters keywords related to that procedure.

When the user enters a keyword in the keyword input area 1620 and then presses the keyword send button 1630, the user terminal 210 sends the information about the keyword entered in the keyword input area 1620 to the business server 230-1 (Figure 13, S1314).

The business server 230-1 transmits the keyword information received from the user terminal 210 to the one-stop service hub device 240 (Figure 13, S1325).

The one-stop service hub device 240, which receives the keyword information, determines the related procedure to be added based on the information in the procedure table 700. For example, the one-stop service hub device 240 extracts procedures in the procedure table 700 that contain the keyword in the procedure name column 720 from the procedures other than those stored in the related procedure memory unit 633, and sets the extracted procedures as the related procedures to be added.

The one-stop service hub device 240 registers the newly extracted related procedure information in the related procedure storage unit 633, and updates the related procedure information. The one-stop service hub device 240 also transmits the updated related procedure information to the user terminal 210 via the business server 230-1. The related procedure information received by the user terminal 210 is displayed in the related procedure confirmation area 1610.

The user checks the procedure they wish to perform in the related procedure confirmation area 1610, and then presses the Perform Procedure OK button 1640 (Figure 13, S1313).

Returning to FIG. 13, the user terminal 210 then presents the missing information input and information confirmation screen 2800 to the user, accepts input of information required for applying for the implementation procedure, and transmits the accepted information to the business operator server 230-1. (S1315).

The business server 230-1 transmits the implementation procedure information and item values of the information items required for application for each implementation procedure received from the user terminal 210 to the one-stop service hub device 240 (S1326).

The one-stop service hub device 240 receives information on the implementation procedures and item values of the information items required for applying for each procedure from the business operator server 230-1. In the input information registration unit 636, the one-stop service hub device 240 updates the input item information table 1410 and the implementation procedure information table 1420 in the input information storage unit 637 based on the received information.

Figure 14B is a diagram showing an example of an implementation procedure information table 1420 stored in the input information storage unit 637 of the one-stop service hub device 240.

The implementation procedure information table 1420 is composed of an acceptance ID column 1421, an initial procedure ID column 1422, an implementation procedure ID column 1423, an item ID column 1424, etc.

The acceptance ID column 1421 stores information that enables the one-stop service hub device 240 to uniquely identify the acceptance of the request for information on related procedures received from the business server 230. The first procedure ID column 1422 stores information that enables the one-stop service hub device 240 to uniquely identify the procedure provided by the business of the business server 230 from which the one-stop service hub device 240 received the request for information on related procedures, and for which the user terminal 210 accepted application input from the user in S1311.

The implementation procedure ID column 1423 stores information that can uniquely identify the implementation procedure of the user. The item ID column 1424 stores information that can uniquely identify an item of information about the user that is required to apply for the implementation procedure that corresponds to the value of the implementation procedure ID column 1423.

Returning to FIG. 13, the one-stop service hub device 240 transmits the information required to apply for each procedure to each business that provides the procedure based on the information in the input information storage unit 637 (S1334).

The business server 230 of the business providing the relevant procedure receives the information necessary for applying for the procedure from the one-stop service hub device 240 and executes the relevant procedure based on the received information (S1341).

When the relevant procedure is completed, the business server 230 of the business in question sends a completion notification to the one-stop service hub device 240 (S1342).

The one-stop service hub device 240 receives a notification of completion of the procedure from a certain business server 230 (S1335).

The one-stop service hub device 240 waits for all procedures to be performed until a notification of completion of the procedure is received from the operator server 230 of the operator providing the corresponding procedure (S1336).

When the one-stop service hub device 240 receives a procedure completion notification for all implementation procedures, it sends a completion notification to the business server 230-1 notifying that all implementation procedures have been completed. The one-stop service hub device 240 then deletes the information corresponding to the relevant acceptance ID from the input item information table 1410 and the implementation procedure information table 1420 in the input information storage unit 637 (S1337). As a result, the one-stop service hub device 240 does not store information entered for procedures more than necessary, which is expected to minimize the risks associated with the management of personal information, etc.

When the business server 230-1 receives the completion notification from the one-stop service hub device 240, it sends the completion notification to the user terminal 210 based on the received result (S1327).

The user terminal 210 presents the completion notification received from the business server 230-1 to the user (S1316).

<Related procedure calculation flow (example of procedure calculation method)>
FIG. 17 is a diagram showing an example of a flow (related procedure calculation process) in a step (S1332) in which the one-stop service hub device 240 calculates related procedures in the related procedure calculation unit 632 after receiving a request for related procedure information.

The one-stop service hub device 240 receives a request for information on related procedures (S1701).

The one-stop service hub device 240 obtains the initial procedure information 1800 based on the procedure ID of the procedure that the user initially applied for (S1702).

Figure 18 is a diagram showing an example of initial procedure information 1800. Initial procedure information 1800 is part of the information used to calculate related procedures. More specifically, initial procedure information 1800 is obtained by using the procedure ID of the procedure initially applied for to extract important item IDs and types from procedure content table 1100 in procedure information storage unit 635, input item IDs from procedure input item table 900, and output item IDs from procedure output item table 1000.

Next, the one-stop service hub device 240 executes a related procedure extraction process (S1703). In the related procedure extraction process, the one-stop service hub device 240 selects procedures (related procedures) that are related to the first procedure from among the procedures stored in the procedure information storage unit 635 by focusing on important items of the procedure, input items of the procedure, etc.

Finally, the one-stop service hub device 240 executes a relevance calculation process (S1704). In the relevance calculation process, the one-stop service hub device 240 calculates the relevance representing the strength of the relevance with the initial procedure for each related procedure selected in the related procedure extraction process. The calculated related procedures and the relevance of the related procedures are stored in the related procedure storage unit 633 in the form of, for example, the related procedure table 1200 in FIG. 12.

<Related procedure extraction flow>
FIG. 19 is a diagram showing an example of a flow (related procedure extraction process) in the step (S1703) of extracting related procedures in the related procedure calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 executes a similar related procedure extraction process (S1901). In the similar related procedure extraction process, the related procedure calculation unit 632 extracts, from the procedures stored in the procedure information storage unit 635, procedures that have important items with the same item category and type as the important items of the first procedure as procedures that have a similar relationship. The extracted procedures are registered in a related procedure list.

The one-stop service hub device 240 executes a context-related procedure extraction process (S1902). In the context-related procedure extraction process, the related procedure calculation unit 632 extracts, from among the procedures stored in the procedure information storage unit 635, procedures that have an important item that is an input item of the important item of the first procedure as context-related procedures (the first procedure is the previous procedure, and the procedure that follows the first procedure is the subsequent procedure). The extracted procedures are added to the related procedure list. Note that the first procedure cannot be executed unless the procedure before the first procedure is completed, so it is not necessary to extract the procedure before the first procedure.

The one-stop service hub device 240 executes a paired procedure extraction process (S1903). In the paired procedure extraction process, the related procedure calculation unit 632 extracts procedures that are paired with the procedures extracted by the similar procedure extraction process S1901 and the chronological procedure extraction process S1902 from among the procedures stored in the procedure information storage unit 635. A paired relationship refers to a relationship in which the first procedure and the second procedure contain important items of the same item category, and the type of the important item in the first procedure is a start state, and the type of the important item in the second procedure is an end state. The extracted procedures are added to the related procedure list.

Here, the execution order of the similar procedure extraction process (S1901) and the chronological procedure extraction process (S1902) in the related procedure extraction flow does not need to be specified, and they may be reversed from that in Figure 19, or may be performed simultaneously.

<Similar relationship procedure extraction flow>
FIG. 20 is a diagram showing an example of a flow (similar related procedure extraction process) in the step (S1901) of extracting similar related procedures in the related procedure extraction process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 obtains one important item that has not yet been processed from the initial procedure information 1800 and sets this as the target important item (S2001).

The one-stop service hub device 240 prepares an item list that temporarily stores the item IDs, and deletes all contents stored in the item list (S2002).

The one-stop service hub device 240 refers to the item information table 800 in the procedure information storage unit 635, obtains the item category of the target important item from the item ID of the target important item, and further obtains from the item information table 800 all item IDs of items that have the same item category as the target item category, and stores them in the item list (S2003).

The one-stop service hub device 240 refers to each row of the procedure content table 1100 in the procedure information storage unit 635, extracts rows in which the important item ID is included in the item list and the type matches the type of the target important item, and adds the procedure ID of the extracted row to the related procedure list (S2004).

The one-stop service hub device 240 determines whether S2003 and S2004 have been performed for all important items of the initial procedure (S2005). If there are still important items for which processing has not been performed (S2005: NO), the one-stop service hub device 240 returns the process to S2001. If all important items have been processed (S2005: YES), the one-stop service hub device 240 ends the similar relationship procedure extraction process.

By performing the above steps, procedures with important items that have the same category and type as one of the important items of the first procedure are added to the related procedures list.

<Flow of extracting related procedures>
FIG. 21 is a diagram showing an example of a flow (contiguous procedure extraction process) in the step (S1902) of extracting a chronological procedure in the related procedure extraction process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 obtains one important item that has not yet been processed from the initial procedure information 1800 and sets this as the target important item (S2101).

The one-stop service hub device 240 refers to each row of the procedure content table 1100 in the procedure information storage unit 635, extracts rows in which the important item ID matches the item ID of the target important item and the input/output category is "input", and adds the procedure ID of the extracted row to the related procedure list (S2102).

The one-stop service hub device 240 determines whether S2102 has been performed for all important items of the first procedure (S2103). If there are still important items that have not been processed (S2103: NO), the one-stop service hub device 240 returns the process to S2101. If all important items have been processed (S2103: YES), the one-stop service hub device 240 ends the context procedure extraction process.

The above steps add to the related procedure list any procedures that match any of the important items in the first procedure and have an important item whose input/output category is "input."

<Flow of extracting relational procedures>
FIG. 22 is a diagram showing an example of the flow (paired procedure extraction process) of the step (S1903) of extracting a paired relationship procedure in the related procedure extraction process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 refers to each row of the procedure content table 1100 in the procedure information storage unit 635, extracts rows whose procedure ID is included in the related procedure list and whose type is "change", and registers the important item ID of the extracted row in the important item list (S2201).

The one-stop service hub device 240 obtains one important item from the important item list that has not yet been processed, and sets this as the target important item (S2202).

The one-stop service hub device 240 prepares an item list to temporarily store the item IDs and deletes all contents stored in the item list (S2203).

The one-stop service hub device 240 refers to the item information table 800 in the procedure information storage unit 635, obtains the item category of the target important item from the item ID of the target important item, and further obtains from the item information table 800 all item IDs of items that have the same item category as the target item category, and stores them in the item list (S2204).

The one-stop service hub device 240 sets parameter A to "state start" and parameter B to "state end" and executes the pair extraction sub-process (S2205). In the pair extraction sub-process, the related procedure calculation unit 632 extracts, from among the procedures stored in the procedure information storage unit 635, a procedure that has the same important item as the procedure and has an important item of type parameter B if the related procedure list includes a procedure whose item category matches an important item whose type is "change" among the important items of the procedures included in the related procedure list and has an important item whose type is parameter A.

The one-stop service hub device 240 swaps the parameters, i.e., sets parameter A to "state end" and parameter B to "state start", and executes the pair extraction sub-process (S2206).

The one-stop service hub device 240 determines whether S2204, S2205, and S2206 have been performed for all important items in the important item list (S2207). If there are any important items that have not yet been processed (S2207: NO), the one-stop service hub device 240 returns the process to S2202. If all important items have been processed (S2207: YES), the one-stop service hub device 240 ends the paired relationship procedure extraction process.

Through the above steps, procedures that have a paired relationship with an important item of the same item category as an important item of the type "change" among the important items of procedures already included in the related procedures are added to the related procedures list. Here, a paired relationship refers to the relationship between two procedures that have the same important item with the above item category and share the types "state start" and "state end". For example, with regard to the item category "location", the procedure for turning on the gas and the procedure for stopping the gas are in a paired relationship.

<Pair extraction sub-processing flow>
FIG. 23 is a diagram showing an example of a flow (pair extraction sub-process) in the auxiliary steps (S2205, S2206) of extracting pair relationship procedures in the pair relationship procedure extraction process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 prepares a procedure list that temporarily stores the procedure ID, and deletes all contents stored in the procedure list (S2301).

The one-stop service hub device 240 refers to each row of the procedure content table 1100 in the procedure information storage unit 635, extracts rows in which the important item ID is included in the item list and the type matches parameter A, and registers the procedure ID of the extracted row in the procedure list (S2302).

The one-stop service hub device 240 obtains one procedure from the procedure list that has not yet been processed and sets this as the target procedure (S2303).

The one-stop service hub device 240 determines whether the procedure ID of the target procedure is included in the related procedure list (S2304).

If the procedure ID of the target procedure is included in the related procedure list (S2304: YES), the one-stop service hub device 240 prepares a paired item list that temporarily stores the item ID, and deletes all contents stored in the paired item list (S2305).

The one-stop service hub device 240 refers to each row of the procedure content table 1100 in the procedure information storage unit 635, extracts rows whose procedure ID matches the procedure ID of the target procedure and whose type matches parameter A, and registers the important item ID of the extracted row in the paired item list (S2306).

The one-stop service hub device 240 refers to the procedure content table 1100 in the procedure information storage unit 635, and among the rows whose type matches parameter B, identifies whether there are one or more rows having the same procedure ID, in which the important item IDs in the one or more rows include all the item IDs included in the paired item list, and if so, adds the procedure ID common to the identified one or more rows to the related procedure list (S2307).

After S2307 is completed, or if the procedure ID of the target procedure is not included in the related procedure list in S2304 (S2304: NO), the one-stop service hub device 240 determines whether S2304, S2305, S2306, and S2307 have been performed for all procedures in the procedure list (S2308). If there are procedures that have not yet been processed (S2308: NO), the one-stop service hub device 240 returns the process to S2303. If the one-stop service hub device 240 has processed all procedures (S2308: YES), it ends the pair extraction sub-processing.

<Relevance calculation flow>
FIG. 24 is a diagram showing an example of a flow (relevance calculation process) of the step (S1704) of calculating the relevance in the related procedure calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 deletes all but one of the duplicate procedure IDs included in the related procedure list (S2401).

The one-stop service hub device 240 obtains one related procedure that has not yet been processed from the related procedure list and sets it as the target procedure (S2402).

The one-stop service hub device 240 performs a process of calculating the relevance based on the procedural relationship (S2403). In the process of calculating the relevance based on the procedural relationship, the one-stop service hub device 240 calculates the relevance of the target procedure based on the relationship with the first procedure. Details of the process of calculating the relevance based on the procedural relationship will be described later with reference to Figures 25 to 27.

The one-stop service hub device 240 stores the procedure ID of the target procedure and the calculated relevance in the related procedure table 1200 of the related procedure memory unit 633 (S2404).

The one-stop service hub device 240 determines whether S2403 and S2404 have been performed for all procedures in the related procedure list (S2405). If there are procedures that have not yet been processed (S2405: NO), the one-stop service hub device 240 returns the process to S2402. If all procedures have been processed (S2405: YES), the one-stop service hub device 240 ends the relevance calculation process.

<Flow of relevance calculation process 1 based on procedural relationships>
FIG. 25 is a diagram showing an example of the first flow (relevance calculation process 1 based on procedural relationship) in the step (S2403) of calculating the relevance based on the procedural relationship in the relevance calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 refers to each row of the procedure input item table 900 in the procedure information storage unit 635, identifies rows whose procedure ID matches the procedure ID of the target procedure and whose input item ID is included in the output item ID of the initial procedure information 1800, counts up the number of identified rows, stores it in variable R1 (S2501), and ends relevance calculation process 1 based on procedural relationships.

R1 calculated in the above step represents the number of items that are output items of the first procedure and are also input items of the target procedure. This can be used as an index of the degree of association between the target procedure and the first procedure.

<Flow of relevance calculation process 2 based on procedural relationships>
FIG. 26 is a diagram showing an example of a second flow (process 2 of calculating relevance based on procedural relationship) in the step (S2403) of calculating the relevance based on the procedural relationship in the relevance calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 prepares a feature list that temporarily stores important item IDs and types as feature pairs, and deletes all content stored in the feature list (S2601).

The one-stop service hub device 240 refers to each row of the procedure content table 1100 in the procedure information storage unit 635, identifies rows whose procedure ID matches the procedure ID of the target procedure, counts the number of identified rows and stores it in the variable N, and further adds the important item ID and type of the identified row to the feature list as a feature set (S2602).

The one-stop service hub device 240 sets the variable X to "0" (S2603).

The one-stop service hub device 240 obtains one feature set from the feature list that has not yet been processed and sets this as the target feature (S2604).

The one-stop service hub device 240 prepares an item list to temporarily store the item IDs and deletes all contents stored in the item list (S2605).

The one-stop service hub device 240 refers to the item information table 800 in the procedure information storage unit 635, obtains the item category of the important item from the item ID of the important item of the target feature, and further obtains all item IDs of items having the same item category as the important item category from the item information table 800, and stores them in the item list (S2606).

The one-stop service hub device 240 scans the feature sets of important items and types in the initial procedure information 1800, determines whether there is a feature set whose type matches the type of the target feature and whose important item is included in the item list, and sets the variable X to "X+1" only if there is such a feature set (S2607).

The one-stop service hub device 240 determines whether S2605, S2606, and S2607 have been performed for all feature sets in the feature list (S2608). If there are feature sets that have not yet been processed (S2608: NO), the one-stop service hub device 240 returns the process to S2604.

When the one-stop service hub device 240 has performed processing for all feature sets (S2608: YES), the one-stop service hub device 240 stores "X/N" in variable R2 (S2609) and terminates relevance calculation process 2 based on procedural relationships.

R2 calculated in the above step represents the ratio of the number of important items in the target procedure that have the same item category and type as the important items in the first procedure, relative to the number of important items in the target procedure. This can be used as an index of the degree of association between the target procedure and the first procedure.

<Process 3 for calculating relevance based on procedural relationships>
Figure 27 is a diagram showing an example of the third flow (relevance calculation process 3 based on procedural relationship) in the step (S2403) of calculating the relevance based on the procedural relationship in the relevance calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632.

The one-stop service hub device 240 prepares an item list to temporarily store item IDs and deletes all contents stored in the item list (S2701).

The one-stop service hub device 240 refers to each row of the procedure input item table 900 in the procedure information storage unit 635, identifies the row whose procedure ID matches the procedure ID of the target procedure, counts the number of identified rows and stores it in the variable M, and further adds the input item ID of the identified row to the item list (S2702).

The one-stop service hub device 240 sets the variable Y to "0" (S2703).

The one-stop service hub device 240 retrieves one input item from the item list that has not yet been processed and sets this as the target item (S2704).

The one-stop service hub device 240 determines whether the item ID of the target item is included in the input item ID of the initial procedure information 1800, and if so, sets the variable Y to "Y+1" (S2705).

The one-stop service hub device 240 determines whether S2705 has been performed for all input items in the item list (S2706). If there are any input items that have not yet been processed (S2706: NO), the one-stop service hub device 240 returns the process to S2704.

When the one-stop service hub device 240 has performed processing for all input items (S2706: YES), it stores "Y/M" in variable R3 (S2707) and ends relevance calculation process 3 based on procedural relationships.

R3 calculated in the above step represents the ratio of the number of input items in the target procedure that are also included in the input items of the first procedure to the number of input items in the target procedure. This can be used as an index of the degree of association between the target procedure and the first procedure.

In the relevance calculation process executed by the related procedure calculation unit 632, for each related procedure related to the first procedure, the relevance calculation process S2403 based on the procedural relationship with the first procedure may be any of the above-mentioned procedural relationship relevance calculation process 1, procedural relationship relevance calculation process 2, and procedural relationship relevance calculation process 3, or a combination of these processes may be used. The calculation result of the relevance for each related procedure in the procedural relationship relevance calculation process S2403 is taken as relevance Ri (i = 1, 2, 3), and an example of a combination process for calculating the relevance R is described below.

In the combination process, the relevance R is calculated as follows, using appropriate coefficients c1, c2, and c3, as a linear combination of the relevance Ri calculated in the relevance calculation process based on each procedural relationship.
R = c1 x R1 + c2 x R2 + c3 x R3

If the range of relevance that can be calculated in the relevance calculation process based on each procedural relationship is the same, the coefficients ci such as c1 can be interpreted as weighting the corresponding relevance calculation process. Also, when adding a relevance R4 based on a new relevance calculation method not described above, the relevance calculation formula can be naturally constructed by introducing coefficients c4, etc.

Calculating relevance using the above combination method has the effect of easily adjusting the calculation of related procedures. If there is a difference between the actual relevance calculation result and the desired calculation result, it is only necessary to change the weighting corresponding to each relevance, without changing the individual relevance calculation methods. In addition, when adopting a new relevance calculation method, using the above combination method has the effect of not only replacing other calculation methods, but also of adjusting and introducing the weighting while observing the accuracy of the related procedure calculation.

Figure 28 is a diagram showing an example of a missing information input and information confirmation screen 2800 that presents the items of information required for the application for the implementation procedure determined in S1313 to the user of the user terminal 210 and prompts the user to input the missing information and confirm the information. The one-stop service hub device 240 presents the missing information input and information confirmation screen 2800 to the user and accepts the input of information required for the application for the implementation procedure (S1315). The information output on the missing information input and information confirmation screen 2800 is the information on related procedures sent from the one-stop service hub device 240 to the user terminal 210 via the business server 230-1, and is related to procedures that have been checked in the related procedure confirmation area 1610, i.e., information on implementation procedures other than the initial procedure.

The missing information input and information confirmation screen 2800 is displayed in a window of a web browser or the like. The missing information input and information confirmation screen 2800 includes an information input and confirmation area 2810 for each procedure, an information item value input area 2820, an information provision consent check area 2830, and an OK button 2840.

In the information input and confirmation area 2810 for each procedure, for each procedure determined in S1313, the procedure name, the name of the business providing the procedure, and the information items required to apply for the procedure are displayed.

The user inputs the item value of the relevant information item in the information item value input area 2820. Note that for items that overlap with the items input in the procedure in which the user terminal 210 accepted the application input from the user in S1311, the item value is already displayed, and the user checks the item value.

In addition, even for procedures other than the procedure for which application input was accepted in S1311, if there are overlapping items, by inputting the information in the information item value input area 2820 for the relevant item in the information input and confirmation area 2810 for each procedure for one of the procedures, the information will be input in the information item value input area 2820 for the relevant item in the information input and confirmation area 2810 for each procedure for the other procedures that require the relevant item. This eliminates the need for the user to enter the same information multiple times.

After the user inputs the item values of the information items in the information item value input area 2820 for all procedures to be performed, the user checks the information provision consent check area 2830. This indicates that the user has agreed to provide the information in the information item value input area 2820 in the information input and confirmation area 2810 for each procedure to the business entity displayed in the information input and confirmation area 2810 for each procedure.

Finally, when the user presses the OK button 2840, the contents of the information item value input area 2820 in the information input and confirmation area 2810 for each procedure are sent to the business server 230-1.

According to this embodiment, a business providing a one-stop service can provide a highly convenient one-stop service tailored to the user, without having to manage the services that can be provided for each framework of a specific theme. In addition, in order to configure a service for each user, there is no need to manage personal information of users in advance, even if it is not known whether they will use the service, and this reduces the effort and risk involved in managing information.

(II) Second embodiment In the second embodiment, the description of the parts common to the first embodiment will be omitted, and only the parts different from the first embodiment will be described. For example, the same operation and effect due to the same configuration will not be described one by one.

In the one-stop service hub device 240 of this embodiment, the method of calculating the relevance of each related procedure with the initial procedure differs from that of the first embodiment. In this embodiment, the relevance calculated using the configuration and method of the first embodiment is adjusted based on performance information of the procedure, and a more appropriate procedure is presented as the related procedure.

Figure 29 is a diagram showing an example of the hardware configuration of the one-stop service hub device 240 in this embodiment.

The one-stop service hub device 240 further includes a procedure performance registration unit 2931 and a procedure performance memory unit 2932.

The procedure performance registration unit 2931 is a program having a function of registering information regarding the usage performance of procedures implemented as one-stop services in the procedure performance storage unit 2932 based on information received from the business server 230. The procedure performance storage unit 2932 stores in the storage unit 630 some or all of the information regarding the usage performance of procedures to be used in the processing executed by the related procedure calculation unit 632.

The procedure performance storage unit 2932 may be configured with multiple programs each having a different storage method, such as an RDB, a file server, or a KVS, depending on the size and format of the data to be stored. In addition, some or all of the data equivalent to the data stored in the procedure performance storage unit 2932 may be provided by multiple other computers connected to a network 260 such as the Internet.

Figure 30 shows an example of an item procedure count table 3000 stored in the procedure performance memory unit 2932 of the one-stop service hub device 240.

The item procedure count table 3000 is composed of an initial procedure ID column 3010, an item ID column 3020, an item value column 3030, and an execution count column 3040.

The initial procedure ID column 3010 stores information that can uniquely identify the procedure provided by the operator of the operator server 230 for which the one-stop service hub device 240 received a request for information on a related procedure, and for which the user terminal 210 accepted application input from the user in S1311.

The item ID column 3020 stores information that can uniquely identify the item of information required to apply for the procedure corresponding to the value in the initial procedure ID column 3010.

The item value column 3030 stores the input value for the item corresponding to the value in the item ID column 3020.

The number of times performed column 3040 stores information on the number of times a one-stop service was performed in the first procedure identified in the first procedure ID column 3010, with the value identified in the item value column 3030 being entered in the item identified in the item ID column 3020.

Figure 31 shows an example of an item value procedure combination table 3100 stored in the procedure performance memory unit 2932 of the one-stop service hub device 240.

The item value-procedure combination table 3100 is composed of a first procedure ID column 3110, an item ID column 3120, an item value column 3130, a subsequent procedure ID column 3140, a number of simultaneous executions column 3150, a simultaneous execution rate column 3160, etc.

The first procedure ID column 3110 and the subsequent procedure ID column 3140 each store information that can uniquely identify a procedure.

The item ID column 3120 stores information that can uniquely identify the item of information required to apply for the procedure corresponding to the value in the initial procedure ID column 3010.

The item value column 3130 stores the input value for the item corresponding to the value in the item ID column 3120.

The number of simultaneous executions column 3150 stores information on the number of times the procedure identified in the subsequent procedure ID column 3140 was performed together in a one-stop service in which the value identified in the item value column 3130 is entered in the item identified in the item ID column 3120 in the first procedure identified in the first procedure ID column 3110.

In the concurrent execution rate column 3160, information is stored about the ratio of the number of concurrent executions stored in the concurrent execution count column 3150 to the number of executions stored in the execution count column 3040 in the item procedure count table 3000 in a one-stop service in which a value specified in the item value column 3130 is entered for an item specified in the item ID column 3120 in an initial procedure specified in the initial procedure ID column 3110.

By referencing the item value procedure combination table 3100 configured as described above, it is possible to obtain information on which other procedures are being performed simultaneously and to what extent when which item value is entered into which item in which initial procedure.

Figure 32 shows an example of a sequence (sequence 3200) of a one-stop service, from when the user terminal 210 in this embodiment accepts input from the user regarding an application for the procedure that first comes to mind and transmits the input information to the business server 230-1 of the business providing the procedure, until the user terminal 210 receives a notification of completion of all procedures performed. The differences from the first embodiment are S3231 and S3232.

The one-stop service hub device 240 receives a request from the business server 230-1 for information required to carry out the procedure and information on related procedures (S1331), and in the related procedure calculation unit 632, calculates related procedures from among the procedures stored in the procedure information storage unit 635, using information from the item value procedure combination table 3100 stored in the procedure performance storage unit 2932 as well (S3231).

In addition, after receiving a procedure completion notification from a certain business server 230 (S1335), the one-stop service hub device 240 updates the item procedure count table 3000 and the item value procedure combination table 3100 stored in the procedure record storage unit 2932 based on the received result (S3232).

For example, consider a case where a user applies for procedure 1 as the first procedure and receives a completion notification of procedure 2 from a certain business server 230 in S1335.

First, the one-stop service hub device 240 refers to the input item information table 1410 stored in the input information storage unit 637, and acquires all items entered in procedure 1, which is the first procedure, and their item values. Then, for all rows in the item procedure count table 3000 where the value of the first procedure ID column 3010 matches procedure 1, and the values of the item ID column 3020 and item value column 3030 match the acquired item and item value, the value of the execution count column 3040 is increased by "1".

Then, the one-stop service hub device 240 increments the value of the concurrent execution count column 3150 by "1" for all rows in the item value-procedure combination table 3100 where the values of the first procedure ID column 3110 and the subsequent procedure ID column 3140 correspond to procedure 1 and procedure 2, respectively, and the values of the item ID column 3120 and item value column 3130 match the acquired item and item value.

Furthermore, for rows in which the values of the first procedure ID column 3110 and the subsequent procedure ID column 3140 in the item value-procedure combination table 3100 correspond to procedure 1 and procedure 2, respectively, the one-stop service hub device 240 updates the value of the concurrent execution rate column 3160 to the ratio of the value of the concurrent execution count column 3150 to the value of the execution count column 3040 in a row in the item procedure count table 3000 in which the value of the first procedure ID column 3010 matches procedure 1 and the values of the item ID column 3020 and the item value column 3030 match the values of the item ID column 3120 and the item value column 3130 of the row.

When updating the information stored in the procedure performance storage unit 2932, some items may be excluded from the update. In addition, a process of quantizing item values may be performed in advance for some items. Quantization may be a process of replacing multiple item values with one item value in order to integrate them, such as changing the address item value "6-6 Marunouchi 1-chome, Chiyoda-ku, Tokyo" to "Chiyoda, Tokyo."

<Relevance calculation flow>
33 is a diagram showing an example of a flow (relevance calculation process) in the step (S1704) of calculating the relevance in the related procedure calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632 in this embodiment. The difference from the first embodiment is S3301.

When the one-stop service hub device 240 determines that the relevance calculation process based on procedure relationships has been performed for all procedures included in the related procedure list (S2405: YES), it performs relevance adjustment processing based on procedure performance (S3301) and terminates the relevance calculation process.

<Processing flow for adjusting relevance based on procedure results>
FIG. 34 is a diagram showing an example of a flow (relevance adjustment process based on procedural performance) in the step (S3301) of adjusting the relevance based on procedural performance in the relevance calculation process executed by the one-stop service hub device 240 in the related procedure calculation unit 632 in this embodiment.

The one-stop service hub device 240 prepares an input list that temporarily stores item IDs and item values as input pairs, and deletes all contents stored in the input list (S3401).

The one-stop service hub device 240 refers to the input item information table 1410 stored in the input information storage unit 637, obtains all items entered in the first procedure and their item values, and stores them in the input list as an input set (S3402).

The one-stop service hub device 240 obtains one input set from the input list that has not yet been processed, and sets this as the target input (S3403).

The one-stop service hub device 240 obtains one related procedure ID from the related procedure list that has not yet been processed, and sets this as the target related procedure (S3404).

The one-stop service hub device 240 performs a process (relevance adjustment process) to adjust the relevance corresponding to the target related procedure based on the target input, the target related procedure, and the item value procedure combination table 3100 (S3405).

The one-stop service hub device 240 determines whether S3405 has been performed for all related procedures in the related procedure list (S3406). If there are related procedures that have not yet been processed (S3406: NO), the one-stop service hub device 240 returns the process to S3404.

When the one-stop service hub device 240 has performed processing for all related procedures (S3406: YES), the one-stop service hub device 240 determines whether S3404, S3405, and S3406 have been performed for all input sets in the input list (S3407). When there are input sets that have not yet been processed (S3407: NO), the one-stop service hub device 240 returns the process to S3403. When the one-stop service hub device 240 has performed processing for all input sets (S3407: YES), the one-stop service hub device 240 ends the relevance adjustment process based on procedure performance.

Figure 35 is a diagram showing an example of the flow (relevance adjustment process) of the step (S3405) of adjusting the relevance in the relevance adjustment process based on procedure performance executed by the one-stop service hub device 240 in the related procedure calculation unit 632 in this embodiment.

The one-stop service hub device 240 extracts rows from the item value-procedure combination table 3100 stored in the procedure performance memory unit 2932, in which the value of the first procedure ID column 3110 matches the procedure ID of the first procedure of the one-stop service, the value of the item ID column 3120 matches the item ID of the target input, and the value of the subsequent procedure ID column 3140 matches the procedure ID of the target related procedure (S3501).

The one-stop service hub device 240 identifies, from the rows extracted in S3501, rows whose values in the item value column 3130 match the item value of the target input, obtains the value of the concurrent execution rate column 3160 of the identified row, and sets it to variable A (S3502).

The one-stop service hub device 240 obtains rows whose item value column 3130 values do not match the item value of the target input from the rows extracted in S3501, calculates the average of the values of the concurrent execution rate column 3160 of the obtained rows, and sets this to variable B (S3503).

The one-stop service hub device 240 sets the adjustment rate K as follows: K=A-B+100%
(S3504), and multiply the degree of association of the target procedure in the associated procedure table 1200 stored in the associated procedure storage unit 633 by K (S3505), thereby completing the degree of association adjustment process.

The above steps make it possible to appropriately adjust the relevance of related procedures using the input to the initial procedure and the past one-stop service results. When a specific item in the initial procedure of the one-stop service takes a specific item value, if the rate at which a certain procedure was performed simultaneously in a past one-stop service in which the same initial procedure and the same item value for the same item were input as the procedure results is greater than when the input value was a different input value, it is assumed that the procedure tends to be performed simultaneously when the item takes the input value, and the relevance is adjusted to be greater. When a specific item in the initial procedure of the one-stop service takes a specific item value, it is assumed that the procedure tends not to be performed simultaneously when the item takes the input value, and the relevance is adjusted to be smaller.

According to this embodiment, the related procedures can be calculated more appropriately by adjusting the relevance.

(III) Supplementary Notes The above-described embodiment includes, for example, the following contents.

In the above embodiment, the present invention has been described as being applied to a one-stop service system, but the present invention is not limited to this and can be widely applied to a variety of other systems, devices, methods, and programs.

The present invention is not limited to the above-described embodiment, but includes various modified examples, and is not necessarily limited to having all of the configurations described. Furthermore, part of the configuration of one embodiment may be replaced with the configuration of another embodiment, or the configuration of another embodiment may be added to the configuration of one embodiment. Furthermore, it is possible to add, delete, or replace part of the configuration of each embodiment with other configurations.

In the above embodiment, the process may be described with the "program" as the subject, but the program is executed by the control unit to perform the specified process using a storage unit (e.g., memory) and/or an interface unit (e.g., a communication port) as appropriate, so the subject of the process may be a processor. The process described with the program as the subject may be a process performed by the control unit or a device having the control unit. A part or all of the program may be installed from the program source into a computer that realizes the user terminal 210, the business terminal 220, the administrator terminal 250, the business server 230, the one-stop service hub device 240, etc. The program source may be, for example, a program distribution server connected via the network 260 or a computer-readable recording medium (e.g., a non-transitory recording medium). In the above description, two or more programs may be realized as one program, or one program may be realized as two or more programs.

In addition, in the above-described embodiment, the configuration of each table is an example, and one table may be divided into two or more tables, or all or part of two or more tables may be one table.

In addition, the screens shown and described in the above embodiment are merely examples, and any design may be used as long as the information received is the same.

In addition, the screens shown and described in the above embodiment are merely examples, and any design may be used as long as the information presented is the same.

In addition, in the above-described embodiment, the output of information is not limited to display on a display. The output of information may be audio output from a speaker, output to a file, printing on paper media using a printing device, projection on a screen using a projector, or other form.

In addition, in the above description, information such as programs, tables, and files that realize each function can be stored in a storage device such as a memory, a hard disk, or an SSD (Solid State Drive), or in a recording medium such as an IC card, an SD card, or a DVD.

The above-described embodiment has the following characteristic configurations:

(1)
A procedure calculation method in a one-stop service system (e.g., one-stop service system 200) that provides one-stop services by communicating with a plurality of business server (e.g., business server 230), wherein each of the plurality of business server is a computer that accepts applications for procedures provided by the business from a user terminal (e.g., user terminal 210), and a storage unit (e.g., procedure information storage unit 635, one-stop service hub device 240, circuit, other computer that can communicate with one-stop service hub device 240) stores procedure information (e.g., procedure table 700, item information table 800) relating to the procedures for which each of the plurality of business servers accepts applications. ), and information for calculating an associated procedure related to the above procedure, the associated procedure being characteristic information indicating the characteristics of the above procedure (e.g., procedure content table 1100); and a processing unit (e.g., the associated procedure calculation unit 632, the one-stop service hub device 240, a circuit, another computer capable of communicating with the one-stop service hub device 240) receiving information used for the procedure applied for from the user terminal (e.g., input item information table 1410) from the business server that accepted the application for the above procedure, and calculating, as an associated procedure for the above procedure, a procedure having characteristic information related to the characteristic information of the above procedure from the procedure information held by the holding unit.

In the above configuration, when an application is made for any procedure, procedures related to the characteristics of that procedure are calculated from the stored procedures. Therefore, for example, a set of procedures to be provided as a one-stop service can be presented to each user without having to associate a set of procedures with each specific theme in advance.

(2)
The procedure information held by the holding unit includes item category information indicating the classification to which the items included in the procedure fall, and the feature information held by the holding unit includes important item information, which is an item that indicates a state linked to the implementation of the procedure, and type information indicating the classification of what meaning the important item is given in the procedure.

(3)
The processing unit calculates procedures that have important items whose item category and type match the item category and type of the important items of the procedure as related procedures of the procedure applied for from the user terminal (e.g., similar related procedure extraction processing).

With the above configuration, for example, procedures that are similar to the first procedure can be calculated as related procedures.

(4)
The procedure information stored by the storage unit includes information indicating whether the items included in the procedure are input items or output items (e.g., procedure input item table 900 and procedure output item table 1000). The processing unit calculates procedures related to the procedure applied for from the user terminal that have important items that are input items of important items of the procedure (e.g., contextual procedure extraction processing).

With the above configuration, for example, procedures that are in a preceding or succeeding relationship with the first procedure can be calculated as related procedures.

(5) and (6)
The types for classifying important items are "state start", which indicates that a linked state is started by a procedure, "state end", which indicates that a linked state is ended by a procedure, or "change", which indicates that a linked state is changed by a procedure (see FIG. 11, for example). If the related procedures calculated in (3) or (4) include a procedure having an important item of type "change" and an important item of the same item category as the important item and having an important item of type "state start", the processing unit further calculates a procedure of the same item category as the important item and including an important item of type "state end" as a related procedure of the procedure applied for from the user terminal (for example, the related procedure extraction process, S2205). If the related procedures calculated in (3) or (4) above include a procedure having an important item of type change, and also include a procedure having an important item of the same item category as the important item and of type start state, the processing unit further calculates the procedure having an important item of the same item category as the important item and of the type end state as the related procedure of the procedure applied for from the user terminal (e.g., related procedure extraction process, S2206).

According to the above configuration, for example, a procedure that is in a paired relationship with a similar procedure can be calculated as a related procedure. According to the above configuration, for example, a procedure that is in a paired relationship with a previous or following procedure can be calculated as a related procedure.

(7)
The processing unit calculates the number of items that are output items of the procedure applied for from the user terminal and input items of the related procedure as the degree of relevance between the procedure applied for from the user terminal and the related procedure of the procedure (for example, relevance calculation process 1 based on procedural relationship).

According to the above configuration, for example, the number of items that are output items of the first procedure and are also input items of a procedure related to the first procedure can be used as an index of relevance.

(8)
The processing unit calculates the ratio of the number of important items in the related procedures whose types and item categories match the types and item categories of each important item included in the procedure to the number of important items included in the related procedures as the degree of relevance between the procedure applied for from the user terminal and the related procedures of the procedure (for example, relevance calculation process 2 based on procedural relationship).

According to the above configuration, for example, the ratio of the number of important items in related procedures whose types and item categories match those of each important item in the first procedure to the number of important items included in the related procedures of the first procedure can be used as an index of relevance.

(9)
The processing unit calculates the ratio of the number of input items included in the procedure out of the number of input items included in the related procedure to the number of input items included in the related procedure as the degree of relevance between the procedure applied for from the user terminal and the related procedure of the procedure (for example, relevance calculation process 3 based on procedural relationship).

According to the above configuration, for example, the ratio of the number of input items included in the related procedures among the input items included in the first procedure to the number of input items included in the related procedures of the first procedure can be used as an index of relevance.

(10)
The processing unit calculates multiple types of relevance between the procedure applied for from the user terminal and related procedures of the above procedure, and calculates a relevance degree (for example, R = Σci × Ri) by linearly combining the multiple calculated relevance degrees (for example, Ri).

According to the above configuration, for example, the relevance can be adjusted by changing the coefficients of the linear combination (above ci), so when calculating the related procedures using the relevance, the calculated related procedures can be easily adjusted.

(11)
The processing unit extracts from the calculated related procedures those procedures whose degree of relevance with the procedure applied for from the user terminal exceeds a threshold set by a user interface (e.g., procedure candidate determination screen 1500) that can set a threshold for presenting the related procedures calculated by the processing unit, and transmits information indicating the extracted related procedures to the user terminal.

In the above configuration, related procedures are extracted based on a threshold set by the user, so that, for example, the user can obtain information on desired related procedures.

(12)
The storage unit stores performance information (e.g., item procedure count table 3000 and item value procedure combination table 3100) indicating that procedures related to the procedure applied for from the user terminal have been carried out, and the processing unit calculates the degree of relevance between the procedure applied for from the user terminal and the procedures related to the procedure, and adjusts the calculated degree of relevance based on the performance information stored in the storage unit (e.g., relevance adjustment processing).

According to the above configuration, for example, it is possible to more appropriately calculate related procedures based on performance information.

Furthermore, the above-mentioned configurations may be modified, rearranged, combined, or omitted as appropriate without departing from the spirit and scope of the present invention.

It should be understood that an item in a list in the format "at least one of A, B, and C" can mean (A), (B), (C), (A and B), (A and C), (B and C), or (A, B, and C). Similarly, an item in a list in the format "at least one of A, B, or C" can mean (A), (B), (C), (A and B), (A and C), (B and C), or (A, B, and C).

200...One-stop service system, 210...User terminal, 230...Business operator server, 240...One-stop service hub device.

Claims (13)

A procedure calculation method in a one-stop service system that provides one-stop services by communicating with a plurality of business server,
the one-stop service system includes at least the plurality of business servers and a procedure calculation device which is a computer that communicates with the plurality of business servers and calculates a procedure for providing the one-stop service;
Each of the plurality of business servers is a computer that accepts an application for a procedure provided by the business from a user terminal,
A storage unit of the procedure calculation device stores procedure information related to a procedure for which each of the plurality of business servers accepts an application, and characteristic information indicating characteristics of the procedure, the characteristic information being information for calculating a related procedure related to the procedure;
a processing unit of the procedure calculation device receives information used for a procedure applied for from a user terminal from a business server that has accepted the application for the procedure, and calculates, as a related procedure of the procedure, a procedure having characteristic information related to the characteristic information of the procedure from the procedure information stored in the storage unit;
Including,
The procedure information stored in the storage unit includes information on an item category indicating a classification to which an item included in the procedure falls,
The characteristic information stored in the storage unit includes information on important items, which are items indicating a state associated with the execution of a procedure, and type information indicating a classification of what meaning the important items have in the procedure.
Procedural calculation method. the processing unit calculates, as a related procedure of the procedure applied for from the user terminal, a procedure having an important item whose item category and type match the item category and type of the important item of the procedure;
The method of claim 1 . The procedure information stored in the storage unit includes information indicating whether an item included in the procedure is an input item or an output item,
The processing unit calculates, as a related procedure of the procedure applied for from the user terminal, a procedure having an important item whose input item is an important item of the procedure.
The method of claim 1 . The types for classifying the important items are a state start, which indicates that a state associated with the procedure starts, a state end, which indicates that a state associated with the procedure ends, or a change, which indicates that a state associated with the procedure changes;
The processing unit includes:
If the calculated related procedures include a procedure having an important item whose type is change, and also includes a procedure having an important item of the same item category as the important item and whose type is a start status, further calculate the procedure having an important item of the same item category as the important item and whose type is an end status as the related procedure of the procedure applied for from the user terminal;
If the calculated related procedures include a procedure having an important item whose type is change, and also includes a procedure having an important item of the same item category as the important item and whose type is a start status, the procedure including an important item of the same item category as the important item and whose type is an end status is further calculated as a related procedure of the procedure applied for from the user terminal.
The procedure calculation method according to claim 2 . The types for classifying the important items are a state start, which indicates that a state associated with the procedure starts, a state end, which indicates that a state associated with the procedure ends, or a change, which indicates that a state associated with the procedure changes;
The processing unit includes:
If the calculated related procedures include a procedure having an important item whose type is change, and also includes a procedure having an important item of the same item category as the important item and whose type is a start status, further calculate the procedure having an important item of the same item category as the important item and whose type is an end status as the related procedure of the procedure applied for from the user terminal;
If the calculated related procedures include a procedure having an important item whose type is change, and also includes a procedure having an important item of the same item category as the important item and whose type is a start status, the procedure including an important item of the same item category as the important item and whose type is an end status is further calculated as a related procedure of the procedure applied for from the user terminal.
The procedure calculation method according to claim 3 . The procedure information stored in the storage unit includes information indicating whether an item included in the procedure is an input item or an output item,
the processing unit calculates the number of items that are output items of the procedure and input items of the related procedure as a degree of association indicating the strength of association between the procedure applied for from the user terminal and the related procedure of the procedure;
The method of claim 1 . The processing unit calculates a ratio of the number of important items in the related procedures whose types and item categories match those of each important item included in the procedure to the number of important items included in the related procedures as a degree of association representing the strength of association between the procedure applied for from the user terminal and the related procedures of the procedure.
The method of claim 1 . The procedure information stored in the storage unit includes information indicating whether an item included in the procedure is an input item or an output item,
the processing unit calculates a ratio of the number of input items included in the procedure to the number of input items included in the related procedure as a degree of association indicating the strength of association between the procedure applied for from the user terminal and the related procedure of the procedure;
The method of claim 1 . The processing unit calculates a plurality of types of relevance degrees representing the strength of a relation between the procedure applied for from the user terminal and a related procedure of the procedure, and calculates a relevance degree by linearly combining the calculated plurality of types of relevance degrees.
The method of claim 1 . The processing unit extracts, from the calculated related procedures, related procedures whose degree of association indicating the strength of association with the procedure applied for from the user terminal exceeds a threshold set by a user interface capable of setting a threshold for presenting the related procedures calculated by the processing unit, and transmits information indicating the extracted related procedures to the user terminal.
The method of claim 1 . The storage unit stores a procedure applied for from the user terminal together with performance information indicating that a procedure related to the procedure has been performed;
The processing unit calculates a degree of association representing a strength of association between the procedure applied for from the user terminal and a procedure related to the procedure, and adjusts the calculated degree of association based on the performance information stored in the storage unit.
The method of claim 1 . A procedure calculation device is a computer that calculates a procedure for providing a one-stop service by communicating with a plurality of business server that accepts an application for a procedure provided by a business from a user terminal,
The procedure calculation device includes:
A storage unit that stores procedure information related to a procedure for which each of the plurality of business servers accepts an application, and characteristic information indicating characteristics of the procedure, the characteristic information being information for calculating a related procedure related to the procedure;
a processing unit that receives information used for a procedure applied for from a user terminal from a business server that has accepted the application for the procedure, and calculates, as a related procedure of the procedure, a procedure having characteristic information related to the characteristic information of the procedure from the procedure information stored in the storage unit;
Equipped with
The procedure information stored in the storage unit includes information on an item category indicating a classification to which an item included in the procedure falls,
The characteristic information stored in the storage unit includes information on important items, which are items indicating a state associated with the execution of a procedure, and type information indicating a classification of what meaning the important items have in the procedure.
Procedural calculation device. A one-stop service system that provides one-stop services by communicating with multiple business servers,
the one-stop service system includes at least the plurality of business servers and a procedure calculation device which is a computer that communicates with the plurality of business servers and calculates a procedure for providing the one-stop service;
Each of the plurality of business servers is a computer that accepts an application for a procedure provided by the business from a user terminal,
The procedure calculation device includes:
A storage unit that stores procedure information related to a procedure for which each of the plurality of business servers accepts an application, and characteristic information indicating characteristics of the procedure, the characteristic information being information for calculating a related procedure related to the procedure;
a processing unit that receives information used for a procedure applied for from a user terminal from a business server that has accepted the application for the procedure, calculates a procedure having characteristic information related to the characteristic information of the procedure from the procedure information stored in the storage unit as a related procedure of the procedure, and transmits information indicating the calculated related procedure to the user terminal;
Equipped with
The procedure information stored in the storage unit includes information on an item category indicating a classification to which an item included in the procedure falls,
The characteristic information stored in the storage unit includes information on important items, which are items indicating a state associated with the execution of a procedure, and type information indicating a classification of what meaning the important items have in the procedure.
One-stop service system.

Images