JP7484322B2 - GENERATION APPARATUS, GENERATION METHOD, AND GENERATION PROGRAM - Google Patents

Description

The present invention relates to a generation device, a generation method, and a generation program.

Conventionally, there are systems that obtain the status of devices provided to users via a network and request the ordering and delivery of replacement items such as consumables and substitutes.

JP 2005-284755 A

However, conventional technology only maintains current functionality, and there is room for improvement in providing products suited to users' usage patterns.

The problem that this invention aims to solve is to provide a generation device, a generation method, and a generation program that can propose products suited to the user's usage patterns.

In order to solve the above-mentioned problems and achieve the object, the generating device according to the present invention includes an acquisition unit and a generation unit. The acquisition unit acquires status information indicating the status of a collected device after it has been collected from a user. The generation unit generates feedback information regarding the user's use of the collected device based on the status information acquired by the acquisition unit.

The present invention makes it possible to propose products suited to the user's usage patterns.

FIG. 1 is a diagram illustrating an overview of a generating device according to an embodiment. FIG. 2 is a diagram illustrating an example of a lighting device according to an embodiment. FIG. 3 is a block diagram of a lighting device according to an embodiment. FIG. 4 is a block diagram of a generating device according to an embodiment. FIG. 5 is a diagram illustrating an example of a lighting information database according to the embodiment. FIG. 6 is a diagram illustrating an example of a log information database according to the embodiment. FIG. 7 is a flowchart illustrating a processing procedure executed by the generating device according to the embodiment.

The generating device 100 according to the embodiment described below includes an acquisition unit 121 and a generation unit 122. The acquisition unit 121 acquires status information indicating the status of the collected device after it has been collected from the user. The generation unit 122 generates feedback information regarding the user's use of the collected device based on the status information acquired by the acquisition unit 121.

In addition, in the generating device 100 according to the embodiment described below, the acquisition unit 121 acquires status information regarding the lighting device 10 as a collected device.

In addition, in the generating device 100 according to the embodiment described below, the acquiring unit 121 acquires, as the status information, lighting information indicating the lighting state of the lighting device 10 measured after collection, and the generating unit 122 generates feedback information based on the lighting information.

In addition, in the generating device 100 according to the embodiment described below, the acquiring unit 121 acquires lighting information for each of the multiple lighting devices 10, and the generating unit 122 generates feedback information based on the multiple pieces of lighting information.

In addition, in the generating device 100 according to the embodiment described below, the acquiring unit 121 acquires identification information that identifies the user who used the lighting device 10, and the generating unit 122 generates feedback information for each user based on the identification information.

In addition, in the generating device 100 according to the embodiment described below, the acquiring unit 121 acquires log information related to the operating state stored in the lighting device 10 in addition to the lighting information, and the generating unit 122 generates feedback information based on the log information.

In addition, in the generating device 100 according to the embodiment described below, the acquiring unit 121 acquires movement information related to the movement history of the lighting device 10 as log information, and the generating unit 122 generates feedback information based on the movement information.

In addition, in the generating device 100 according to the embodiment described below, the generating unit 122 generates, as feedback information, suggested information indicating improvements to be made to the collected devices for each user based on the status information for each user.

The generation method according to the embodiment described below is a generation method executed by a computer, and includes an acquisition step of acquiring status information indicating the status of the lighting device 10 (an example of a collected device) after it has been collected from a user, and a generation step of generating feedback information regarding the user's use of the lighting device 10 based on the status information acquired by the acquisition step.

The generation program according to the embodiment described below causes a computer to execute an acquisition procedure for acquiring status information indicating the status of the lighting device 10 (an example of a collected device) after it has been collected from a user, and a generation procedure for generating feedback information regarding the user's use of the lighting device 10 based on the status information acquired by the acquisition procedure.

<Embodiment>
First, an overview of a generating device 100 according to an embodiment will be described with reference to Fig. 1. Fig. 1 is a diagram showing an overview of a generating device 100 according to an embodiment. Note that, in the following, a case where a collected device is a spotlight type lighting device 10 will be described as an example.

As shown in FIG. 1, the generating device 100 according to the embodiment is installed, for example, at a manufacturer that manufactures the lighting device 10. In addition, in the example shown in FIG. 1, the generating device 100 is a notebook PC (Personal Computer). Note that the generating device 100 may be a desktop PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), or the like. The generating device 100 may also be a server device (cloud) managed by the manufacturer. In other words, the lighting information described later may be uploaded to the generating device 100, which is the server device, and the serviceman S may access the generating device 100, which is the server device, to obtain the feedback information described later.

The serviceman S shown in FIG. 1 provides various services related to the lighting device 10 to the user U. For example, the serviceman S performs various tasks such as proposing, estimating, selling, and concluding maintenance contracts for the product (lighting device 10) to be purchased by the user U. Note that the sales form of the lighting device 10 includes sales, rental, leasing, etc.

Generally, various products, including lighting device 10, are developed based on the needs of users U. However, since the needs of each user U are different, it is difficult to meet the needs of all users U.

In addition, the serviceman S can listen to the user U's needs for the product and provide feedback to product development, but it is not easy to understand the user U's actual usage situation, etc., by listening to the user U alone.

For this reason, in this embodiment, we focus on this point and collect various data from the devices collected from users U, and provide feedback for product development and product improvement.

Specifically, in this embodiment, the serviceman S provides the lighting device 10 to the user U (step S1), and then collects the lighting device 10 used by the user U when the lighting device 10 breaks down, reaches its useful life, or the lease or contract period expires (step S2). Note that in step S2, it is not necessary to collect the entire lighting device 10, and it is possible to collect only some parts of the lighting device 10, such as consumables such as a light source.

Then, the generating device 100 collects data on the lighting devices 10 collected in step S2 (step S3). Note that the data here includes, for example, lighting information indicating the lighting state of the lighting devices 10 measured after collection, and log information on the operating state of the lighting devices 10 stored inside the lighting devices 10.

Based on the data collected in step S3, the generating device 100 provides feedback to the serviceman S regarding the user U's use of the lighting device 10 (step S4).

For example, in step S4, the generating device 100 generates feedback information regarding the use of the lighting device 10 by the user U, and feeds back the feedback information to the serviceman S. The feedback information here includes information regarding improvements to the usage of the lighting device 10, design changes to the lighting device 10, proposals for new lighting devices 10, etc.

As a result, the serviceman S can improve the lighting device 10 provided to the user U based on the feedback information, and can propose and provide a lighting device 10 that is suitable for the usage pattern of the user U. In addition, by providing the feedback information generated by the generating device 100 to the developer, it becomes possible to develop a lighting device 10 that is suited to the usage pattern of the user U.

In this way, the generating device 100 according to the embodiment can generate feedback information based on the lighting device 10 collected from the user U, thereby proposing a product suitable for the usage pattern of the user U.

In addition, according to the generating device 100 of the embodiment, by establishing a series of cycles from step S1 to step S4, it is possible to create a new business model that can propose products suited to the usage patterns of the user U.

Next, the lighting device 10 will be described with reference to FIG. 2. FIG. 2 is a diagram showing an example of a lighting device 10 according to an embodiment. As shown in FIG. 2, the lighting device 10 has a light source unit 11, a reflector 12, a housing 13, a heat sink 14, an electronic component 17, and an arm 18.

The lighting device 10 is held by an arm 18 so that the direction of illumination of the light source unit 11 can be changed. The lighting device 10 is, for example, a location light (location light) used outdoors.

The light source unit 11 has a light source 21 (see FIG. 3) housed on the rear side of the housing 13, and a cover member (not shown) that covers the front side of the light source 21. The cover member is disposed between the light source 21 and the reflector 12 to protect the light source 21. The cover member is, for example, a glass cover. The cover member may be a light-diffusing member made of a milky white resin that is translucent.

The reflector 12 is attached, for example, so as to surround the periphery of the light source unit 11. The reflector 12 controls light distribution by reflecting the light emitted from the light source 21 in the housing 13. The reflector 12 is made of, for example, a synthetic resin such as ABS resin or a metal such as aluminum, and is housed on the front side of the housing 13.

The housing 13 houses the light source unit 11 and the reflector 12. The housing 13 is, for example, a cylindrical metallic member. A heat sink 14 is disposed on the rear side of the housing 13 housing the light source unit 11. In addition, a fixing ring 19 is removably attached to the front side of the housing 13 housing the reflector 12.

The heat sink 14 is provided on the side opposite to the irradiation direction of the light source unit 11, i.e., on the rear side of the housing 13, and is arranged so as to be thermally connected to the light source unit 11. The heat sink 14 dissipates heat generated from the light source unit 11. In this way, the heat sink 14 suppresses the rise in temperature of the light-emitting element of the light source 21 (described later) and suppresses the rise in temperature in the internal space of the housing 13.

The heat sink 14 has multiple fin members 15, a holding portion 16, and a base (not shown). The multiple fin members 15 are attached to the base, for example. The multiple fin members 15 are formed, for example, by arranging multiple flat plates in parallel, and are made of a metal material with excellent thermal conductivity properties, such as aluminum or copper.

The holding section 16 houses the multiple fin members 15 attached to the base, and fixes the heat sink 14 to the housing 13. The base of the heat sink 14 is in contact with or close to the light source section 11, and is arranged so as to be thermally connected to at least the light source 21. The multiple fin members 15 are arranged at intervals from each other along a predetermined direction, and each extends from the front side to the back side of the heat sink 14. By arranging the heat sink 14 in this manner, it is possible to promote heat dissipation from the light source section 11.

The electronic component 17 is provided on the side of the heat sink 14. A cable 20 is connected to the electronic component 17. The cable 20 electrically connects an external power source (not shown) to the light-emitting element of the light source unit 11, and the intensity of the light output from the light source unit 11 can be adjusted according to the operation of the dimmer knob 17a.

The arm 18 is rotatably fixed to the electronic components 17 and heat sink 14 located at both ends by fixing members 18a and 18b, and holds the irradiation direction of the light source unit 11 in a changeable state. By loosening the fixing member 18b, the irradiation direction of the light source unit 11 becomes changeable, and by tightening the fixing member 18b, the irradiation direction of the light source unit 11 is fixed.

The lighting device 10 shown in FIG. 2 is an example, and may be another spotlight type lighting device or a base light type lighting device. The lighting device 10 may also be a lighting device that is suspended from a lighting rail.

Next, an example of the configuration of the lighting device 10 will be described with reference to FIG. 3. FIG. 3 is a block diagram of the lighting device 10 according to the embodiment. As shown in FIG. 3, the lighting device 10 includes a light source 21, a monitor lamp 22, a control unit 23, and a storage unit 24.

The light source 21 includes an element module (not shown). The element module is a chip-on-board (COB) type module, and includes a substrate and a light-emitting element. The element module may be one or more light-emitting elements, such as SMDs (Surface Mount Devices) or CSPs (Chip Scale Packages), arranged on a substrate. The substrate is formed in a flat plate shape. The light-emitting element is, for example, an LED, and is mounted on one surface of the substrate. A plurality of light-emitting elements may be provided, in which case they are mounted at different positions on one surface of the substrate.

The monitor lamp 22 is an indicator that displays the state of the light-emitting element of the light source 21, and is composed of one or more light-emitting elements. When the total lighting time of the light source 21 reaches a threshold value (e.g., 6,000 hours), the monitor lamp 22 changes the light-emitting state of the light-emitting element of the monitor lamp 22 and prompts the user U of the lighting device 10 to replace the light source 21.

In other words, the monitor lamp 22 can notify the user U of the time to replace or collect the lighting device 10 when the service life of the lighting device 10 has expired. Note that the change in the light-emitting state here is, for example, blinking of the light-emitting element, but is not limited to this as long as it notifies the user U of the time to replace or collect the lighting device 10. Also, the above threshold does not need to be one, and multiple thresholds may be set. This allows the monitor lamp 22 to notify the user U of the total lighting time in stages.

The control unit 23 is a controller that controls the entire lighting device 10. For example, the control unit 23 can be implemented by a processor such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). Alternatively, the control unit 23 may be implemented by an integrated circuit such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit).

The control unit 23 generates a dimming signal according to the settings made by the user U and outputs it to the light source 21. The control unit 23 also generates log information regarding the operating status of the light source 21 and stores it in the storage unit 24.

The log information here is information relating to the history of the operating state, and includes history relating to the lighting state (lighting time, output level) of the light source 21. The control unit 23 may also store, for example, the transition of the luminous flux of the light source 21 measured by a sensor (not shown) as log information in the memory unit 24. The control unit 23 may also store movement information relating to the movement history as log information in the memory unit 24.

The movement history here is information regarding the distance and number of times the lighting device 10 has moved while the lighting device 10 is being provided to the user U. For example, the control unit 23 can generate the movement history based on the results of measurements using a GPS or an acceleration sensor.

In addition, when the control unit 23 is connected to an environmental sensor such as a humidity sensor or a temperature sensor that measures the installation environment, or a lighting sensor that measures the lighting state of the light source 21, the measurement results of the environmental sensor or lighting sensor may be stored in the memory unit 24 as log information. When the lighting device 10 is used outdoors, the measurement results of the environmental sensor may be replaced with information obtainable from an external server, such as weather information.

In addition, the control unit 23 refers to the memory unit 24, and when the lighting time of the light source 21 reaches a threshold value, the control unit 23 changes the light emission state of the monitor lamp 22 to notify the user U that the lighting time has reached the threshold value.

The storage unit 24 is implemented, for example, by a semiconductor memory element such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 24 stores the above log information and information related to the lighting time.

Next, an example configuration of the generating device 100 according to the embodiment will be described with reference to FIG. 4. FIG. 4 is a block diagram of the generating device 100 according to the embodiment. As shown in FIG. 4, the generating device 100 includes a storage unit 110 and a control unit 120.

The memory unit 110 is implemented, for example, by a semiconductor memory element such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk.

In the example of FIG. 4, the storage unit 110 stores a product information database 111, a lighting information database 112, and a log information database 113. The product information database 111 is a database related to the lighting device 10. For example, the product information database 111 stores information related to various lighting devices 10 manufactured by a manufacturer and various parts of the lighting devices 10. The product information database 111 may also include information related to the lighting devices 10 inspected by the manufacturer after manufacturing. The information related to the lighting devices 10 inspected by the manufacturer here may be external appearance information of the lighting devices 10, or brightness, color characteristics, and electrical characteristics of the lighting devices 10.

The lighting information database 112 is a database that stores lighting information indicating the lighting state of the lighting device 10 measured after collection from a given user U. The lighting information is information measured by the manufacturer after collection of the lighting device 10.

FIG. 5 is a diagram showing an example of the lighting information database 112 according to the embodiment. Note that, although FIG. 5 shows a graph as an example of the lighting information database 112, the lighting information database 112 may be a table.

In the example shown in FIG. 5, the lighting information database 112 stores data showing the distribution of "luminous flux maintenance" versus "lighting time" for each lighting device 10. In other words, this shows a case where the lighting information is information about luminous flux.

In the example shown in FIG. 5, the lighting devices 10 collected from user group U1 have a higher luminous flux maintenance rate than the lighting devices 10 collected from user group U2 and user group U3, and the lighting devices 10 collected from user group U2 have a higher luminous flux maintenance rate than the lighting devices 10 collected from user group U3. In this way, it is possible to segment users U based on collection time and luminous flux maintenance rate according to their usage status.

The lighting information is not limited to the lumen maintenance rate, but may be other information that can be measured by the manufacturer, such as the color characteristics and electrical characteristics of each lighting device 10. Furthermore, the users U may be classified into segments based on multiple data such as the lumen maintenance rate, color characteristics, and electrical characteristics. In FIG. 5, all the lights are recovered in the vicinity of 6000 hours, but they may be recovered in shorter or longer than 6000 hours.

Returning to FIG. 4, the log information database 113 will be described. The log information database 113 is a database that stores log information stored in the lighting device 10 collected from the user U.

FIG. 6 is a diagram showing an example of the log information database 113 according to the embodiment. As shown in FIG. 6, the log information database 113 stores the progress of the lumen maintenance rate as log information. Although FIG. 6 shows a graph as an example of the log information database 113, the log information database 113 may be a table.

For example, the luminous flux maintenance factor is calculated by the lighting device 10 based on the luminous flux measured by a sensor provided in the lighting device 10. In the example of FIG. 6, as an example of log information, a measurement progress T1 of the lighting device 10 collected from user group U1 and a measurement progress T2 of the lighting device 10 collected from user group U2 are shown. In addition, for comparison, an expected progress T0 is also shown in FIG. 6.

Expected transition T0 shows the transition of the lumen maintenance factor of the lighting device 10 when the lighting device 10 is used in a situation assumed by the manufacturer. In contrast, measured transitions T1 and T2 show the transition of the lumen maintenance factor when the lighting device 10 is actually used by user U.

In other words, the greater the deviation between the expected transition T0 and the measured transition T1 or the measured transition T2, the more likely it is that the lighting device 10 was actually used in a situation that deviated from the situation assumed by the manufacturer.

Returning to the explanation of FIG. 4, the control unit 120 will be described. The control unit 120 is a controller that controls the entire generating device 100. For example, the control unit 120 can be implemented by a processor such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). Alternatively, the control unit 120 may be implemented by an integrated circuit such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit).

In the example shown in FIG. 4, the control unit 120 includes an acquisition unit 121 and a generation unit 122. The acquisition unit 121 acquires status information indicating the status of the collected device after it has been collected from the user U. For example, the acquisition unit 121 acquires the status information directly from a measuring device that measures the status information, or by manual input by an operator via an operation unit (not shown) such as a keyboard.

For example, the acquisition unit 121 acquires lighting information related to the lighting state of the collected lighting device 10 as the above-mentioned state information. For example, the acquisition unit 121 turns on the lighting device 10 collected from the user U at the manufacturer side, and acquires the measurement result of the luminous flux (lumens: lm) of the lighting device 10 as the lighting information. Note that, as described above, the acquisition unit 121 may acquire information related to the color characteristics, electrical characteristics, etc. of the lighting device 10 as the state information.

The acquisition unit 121 also acquires log information stored inside the lighting device 10 in addition to the lighting information. Note that instead of acquiring log information, the acquisition unit 121 may estimate information corresponding to the log information based on the acquired lighting information.

Each time the acquisition unit 121 acquires lighting information, it stores the acquired lighting information in the lighting information database 112, and each time the acquisition unit 121 acquires or estimates log information, it stores the acquired or estimated log information in the log information database 113.

At this time, the acquisition unit 121 acquires identification information for identifying each lighting device 10 together with the lighting information and log information, and stores the identification information in association with each other in the storage unit 110. Here, the identification information is a number (identifier) for identifying each lighting device 10, in other words, a number for identifying a user U who has used each lighting device 10.

The generating unit 122 generates feedback information regarding the use of the collected device by the user U based on the status information acquired by the acquiring unit 121. For example, the generating unit 122 generates suggested information indicating improvements to the collected lighting device 10 as feedback information. Here, the improvements to the lighting device 10 are points that need to be improved in order to adapt the lighting device 10 to a usage pattern of the lighting device 10 for each user U.

For example, as described below, examples of points for improvement may include various items such as durability and weight. In addition to points for improvement, the proposed information may be information proposing a reduction in the performance of the current lighting device 10. That is, if some or all of the performance of the collected lighting device 10 is excessive (so-called over-spec) in the user U's usage pattern, it may be proposed to replace it with a lighting device 10 or some of its parts with a lower performance. In this way, by improving the lighting device 10 based on the proposed information, it is possible to optimize the lighting device 10 for each user U.

For example, the generation unit 122 refers to the lighting information database 112, analyzes the usage tendency of the lighting device 10 for each user U based on the lighting information for the user U, and generates feedback information according to the usage tendency for each user U.

For example, as in the case of user group U1 shown in Figure 5, if the luminous flux maintenance rate of the lighting device 10 is maintained at a relatively high level after collection, it is estimated that the lighting device 10 was used under conditions that placed a relatively low load on the lighting device 10.

More specifically, it is assumed that, for example, user group U1 used the lighting device 10 at a lower dimming level, such as at 50% output instead of the full output of the lighting device 10 being 100%.

The generating unit 122 therefore generates, as feedback information, suggestion information that encourages the user group U1 to replace the lighting device 10 with a lower maximum light output, or to replace the light source 21 with a lower maximum light output. In addition, at this time, the generating unit 122 may generate suggestion information that encourages the user group U1 to make the heat sink 14 (see FIG. 2) smaller, since it is expected that heat generation will decrease with the decrease in maximum light output.

In addition, for example, when the lumen maintenance rate drops significantly, as in the case of user group U3 shown in FIG. 5, it is estimated that the lighting device 10 was used under high-stress conditions. For example, one example of a high-stress condition is when the lighting device 10 was used in a location where the outside air temperature was high.

For this reason, the generation unit 122 generates suggestion information for the user group U3 encouraging them to replace parts of the lighting device 10 with parts that are resistant to high temperatures (e.g., the light source 21).

As another example, assume that the lighting device 10 is returned by the user U before the lighting time of the lighting device 10 reaches 6000 hours, at which point the monitor lamp 22 starts blinking. In this case, it is assumed that the lighting device 10 has ceased to function as the lighting desired by the user, for example, before the lighting time reaches 6000 hours.

In other words, in this case, it is assumed that the user U is a user who has strong preferences for the light color of the lighting device 10. For this reason, the generation unit 122 generates feedback information that suggests to the user U a lighting device 10 of a type in which the light color can be adjusted or a type in which the light color is unlikely to change due to deterioration.

When generating this feedback information, the generation unit 122 refers to the product information database 111 and generates feedback information regarding replacement with an existing product suitable for each user U, or suggestions for parts to be replaced from collected lighting devices 10.

The generation unit 122 may generate feedback information based on the log information stored in the log information database 113 in addition to the lighting information. In this case, by analyzing the log information, the usage pattern of the lighting device 10 for each user U can be analyzed in more detail, making it possible to generate more effective feedback information.

In the above example, feedback information is generated for each user U, but this is not limited to the above. In other words, multiple users U may be grouped into user groups U1 to U3, and feedback information may be generated for each of the user groups U1 to U3, or feedback information may be generated for all users.

In addition, when movement information is stored as log information, the generation unit 122 may generate feedback information based on the movement information. For example, the greater the movement distance or number of movements of the lighting device 10 indicated by the movement information, the more frequently the lighting device 10 has been installed.

In addition, since an increase in the travel distance or the number of travels means that the user U moves the lighting device 10 more frequently or over a greater distance, the generation unit 122 generates, as feedback information, suggestion data that encourages the user U to reduce the weight of the lighting device 10 according to the travel distance or the number of travels indicated by the travel information. This can reduce the burden on the user in installing the lighting device 10.

The feedback information generated by the generation unit 122 is provided to the serviceman S. The serviceman S can propose a new lighting device 10 to the user U based on the feedback information.

In this way, by utilizing the feedback information generated by the generation unit 122, the service person S can easily suggest products that are suitable for the user's usage pattern.

The generation unit 122 may also generate feedback information for the user U. The feedback information for the user U is, for example, information regarding improvements to the usage of the lighting device 10, and includes information regarding a method of using the lighting device 10 with less load.

The generation unit 122 may also generate feedback information for developers. Feedback information for developers may include, for example, proposals for the development of new lighting devices 10 or parts that are suited to the usage patterns of the user U, and various numerical values such as durability required for the usage patterns of the user U.

In other words, in this case, developers can use the feedback information to develop new products, enabling them to develop products that are suited to the usage patterns of users. In this way, feedback information for developers can serve as an indicator for new product development.

Next, the process steps executed by the generating device 100 according to the embodiment will be described with reference to FIG. 7. FIG. 7 is a flowchart showing the process steps executed by the generating device 100 according to the embodiment. Note that the process steps shown below are repeatedly executed by the control unit 120 each time lighting information related to the lighting device 10 is obtained.

As shown in FIG. 7, first, the generating device 100 determines whether or not status information indicating the status of the collected lighting device 10 has been acquired (step S101), and if the status information has been acquired (step S101, Yes), it analyzes the status information (step S102).

The generating device 100 then determines whether or not log information indicating the operating status of the lighting device 10 has been acquired (step S103), and if the log information has been acquired (step S103, Yes), analyzes the log information (step S104). Note that if the generating device 100 determines in step S103 that the log information has not been acquired (step S103, No), it skips the process of step S104 and proceeds to the process of step S105.

Then, the generating device 100 generates feedback information based on the processing results up to step S104 (step S105), and ends the processing. Also, if the generating device 100 determines in step S101 that the state information has not been acquired (step S101, No), it ends the processing.

In this series of processes, if the generating device 100 acquires both the state information and the log information in steps S101 and S103, the generating device 100 generates feedback information based on both the state information and the log information.

If the generating device 100 is unable to acquire the log information in step S103, the generating device 100 will generate feedback information based on the state information. Note that if the generating device 100 is unable to acquire the log information, the generating device 100 may estimate the log information and then generate the feedback information.

In the above embodiment, the collected device is a lighting device 10, but the present invention is not limited to this. In other words, the present invention is not limited to a lighting device 10, and can be similarly applied to cases where any device is collected.

In the above embodiment, the case where the collected device is a lighting device 10 has been described, but the feedback information may be generated in combination with status information about other collected devices, such as home appliances, for example.

Although an embodiment of the present invention has been described, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its variations are within the scope of the invention and its equivalents as described in the claims, as well as the scope and gist of the invention.

REFERENCE SIGNS LIST 10 Illumination device 21 Light source 22 Monitor lamp 23 Control unit 24 Memory unit 100 Generation device 110 Memory unit 111 Product information database 112 Lighting information database 113 Log information database 120 Control unit 121 Acquisition unit 122 Generation unit

Claims (7)

an acquisition unit that acquires, from a lighting device having a storage unit collected from a user, status information regarding an operating status of the lighting device, the status information being stored in the storage unit;
a generation unit that generates feedback information regarding a usage of the lighting device by the user based on the status information acquired by the acquisition unit;
Equipped with
The acquisition unit is
As the state information, operation information stored in the lighting device is acquired, and log information on a movement history of the lighting device is acquired;
The generation unit is
generating the feedback information based on log information relating to the movement history;
Generator. The acquisition unit is
As the state information, lighting information indicating a lighting state of the lighting device measured after collection is acquired,
The generation unit is
generating the feedback information based on the lighting information;
The generating device of claim 1 . The acquisition unit is
Acquire the lighting information of each of the plurality of lighting devices;
The generation unit is
generating the feedback information based on a plurality of pieces of lighting information;
The generating device according to claim 2 . The acquisition unit is
acquiring identification information for identifying the user who has used the lighting device;
The generation unit is
generating the feedback information for each of the users based on the identification information;
A generating device according to claim 2 or 3 . The generation unit is
generating, as the feedback information, proposal information indicating an improvement to the lighting device for each user based on the state information for each user;
A generating device according to any one of claims 1 to 4 . 1. A computer-implemented generation method comprising:
an acquiring step of acquiring, from a lighting device having a storage unit collected from a user, status information relating to an operating status of the lighting device, the status information being stored in the storage unit;
a generating step of generating feedback information regarding a usage of the lighting device by the user based on the status information acquired by the acquiring step;
Including ,
The obtaining step includes:
As the state information, operation information stored in the lighting device is acquired, which is log information regarding a movement history of the lighting device;
The generating step includes:
generating the feedback information based on log information relating to the movement history;
How it was generated. an acquisition step of acquiring, from a lighting device having a storage unit collected from a user, status information regarding an operating status of the lighting device, the status information being stored in the storage unit;
a generating step of generating feedback information regarding a usage of the lighting device by the user based on the status information acquired by the acquiring step;
Run the following on your computer:
The acquisition step includes:
As the state information, operation information stored in the lighting device is acquired, which is log information regarding a movement history of the lighting device;
The generating procedure includes:
generating the feedback information based on log information relating to the movement history;
Generator.

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