JP7466292B2 - Service Support System - Google Patents

Description

One aspect of the present disclosure relates to a service support system.

There is a known mechanism for matching users who wish to receive a service with workers who provide that service. For example, Patent Document 1 describes a customer service support system that selects staff to serve customers who visit a store. When the system determines that a customer who visits a store is a new customer, it determines which staff will serve the customer based on the availability of the staff associated with the job content of the customer.

JP 2006-318065 A

When providing a service, it is desirable to suggest to a user workers who match the user's preferences.

A service support system according to one aspect of the present disclosure includes at least one processor. The at least one processor acquires search criteria for searching for workers who will provide a service to a user, extracts workers having a style that matches the search criteria from a worker database that stores worker data indicating the styles of the workers, and outputs search results indicating the extracted workers to the user.

In this aspect, information about workers whose styles match the search criteria is presented to the user, making it possible to suggest workers that suit the user's preferences.

According to one aspect of the present disclosure, when providing a service, workers that match the user's preferences can be suggested to the user.

1 is a diagram illustrating an example of a configuration of a service support system according to an embodiment. FIG. 2 is a diagram illustrating an example of a data structure of each database. FIG. 2 is a sequence diagram showing an example of an operation of the service support system according to the embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a computer used in the service support system according to the embodiment.

Embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. Note that in the description of the drawings, identical or equivalent elements are given the same reference numerals, and duplicate descriptions will be omitted.

The service support system 1 according to the embodiment is a computer system for matching a user who wishes to receive a service with a worker who provides the service. A service refers to an intangible good that provides value, utility, or satisfaction to a person. The provision of a tangible good may also be added to the service. The type of service managed by the service support system is not limited, and for example, the service support system may manage services related to housekeeping, home delivery, nursing care, or monitoring. A worker refers to, for example, a person who performs the work necessary to provide a service. Both the worker and the user may be a single person or a group consisting of multiple people.

The service support system 1 extracts workers that are estimated to be suitable for the user and proposes them to the user. When reserving a service, the user may or may not select the proposed worker. Alternatively, the user may not ultimately reserve a service.

As described above, the service support system 1 may support matching between users and workers for any type of service. In this embodiment, as an example, a service support system 1 that supports matching for a housekeeping service will be described. A housekeeping service is a service in which a worker visits the user's home and performs housework on the user's behalf. Housekeeping refers to work required for running a family life. The specific types of housekeeping are not limited, and examples include cleaning, cooking, laundry, childcare, shopping, nursing care, transportation, and delivery of packages.

Figure 1 is a diagram showing an example of the configuration of a service support system 1. The service support system 1 includes a server 10, which is a computer that supports matching between users and workers. In this embodiment, the server 10 further has a function of accepting reservations for services made by users. The server 10 can be connected to one or more user terminals 20 via a first communication network. Furthermore, the server 10 can access a database group 30 via a second communication network. The configuration of the communication network is not limited and may be designed according to any policy. For example, the communication network may be configured to include at least one of a mobile communication network, the Internet, an intranet, and a WAN (Wide Area Network). The configurations of the first communication network and the second communication network may be different from each other, or may have at least a part in common.

In one example, the server 10 has functional elements including a search unit 11, a reservation management unit 12, and an evaluation management unit 13. The search unit 11 is a functional element that searches for workers who meet search criteria specified by a user. The reservation management unit 12 is a functional element that accepts reservations from users for the provision of services. The evaluation management unit 13 is a functional element that registers user evaluations of workers.

The server 10 is configured using at least one computer. When multiple computers are used, a single server 10 is logically constructed by connecting these computers to each other via a communication network.

The user terminal 20 is a computer operated by a user. The user terminal 20 may be a fixed terminal or a mobile terminal. Examples of the user terminal 20 include, but are not limited to, a mobile phone, a smartphone, a tablet terminal, a wearable terminal, or a personal computer. Although there is one user terminal 20 in FIG. 1, the number of user terminals 20 connected to the service support system 1 is not limited, and the server 10 can perform processing between the server 10 and any number of user terminals 20.

The database group 30 is a collection of databases that store data required by the service support system 1. In one example, the database group 30 includes a user database 31, a worker database 32, and a reservation database 33. Each database may be constructed as part of the service support system 1, or may be provided in a computer system separate from the service support system 1. The server 10 can access each database to read and write data. Each database will be described with reference to Figure 2. Figure 2 is a diagram showing an example of the data structure of each database.

The user database 31 is a non-transient storage medium or storage device that permanently stores user data related to individual users. In one example, each record of user data indicates a user ID, name, address, telephone number, email address, date of birth, age, sex, blood type, place of origin, family information, and residence information. The user ID is an identifier that uniquely identifies an individual user. Place of origin refers to the place where the user was born or grew up. Family information refers to information about the user's family and is composed of one or more data items. For example, the family information may include at least one of the following: whether or not there are children, the children's ages, the children's sex, whether or not there are pets, and the type of pets. Residence information refers to information about the user's residence and is composed of one or more data items. For example, the residence information may include at least one of the following: type of residence (detached house, apartment, etc.), exclusive area, whether or not there is a parking lot, and whether or not there is a bicycle parking lot.

The worker database 32 is a non-transient storage medium or storage device that permanently stores worker data related to individual workers. In one example, each record of the worker data indicates a worker ID, name, available area, working days, technical information, fee, age, sex, blood type, hometown, style information, years of experience, and evaluation information. The worker ID is an identifier that uniquely identifies each worker. The available area refers to an area that the worker can visit to provide services. The working days refer to the time when the worker is available to provide services, and can be expressed, for example, by a date, a day of the week, or a time period. The technical information refers to information related to the skills or abilities of the work related to the provision of services, and is composed of one or more data items. For example, the technical information may include at least one of the types of services that can be provided, the types of buildings that can be handled, whether a car is required, and whether a bicycle is required. The fee refers to the cost incurred when a worker provides a service. The fee may be dynamically set based on at least one of the types of services and working hours. The hometown refers to the place where the worker was born or raised.

Style information refers to information about the style of a worker, and is composed of one or more data items. Style refers to the characteristics of a worker that can be grasped by a person's five senses. In one example, style is represented by at least one of clothing, tools, and dialect. Clothing refers to the clothes (which may include accessories) worn by a worker. Clothing may be represented by costumes for various occupations, and may be, for example, a maid's uniform, a suit, an apron, or casual clothes. Tools may be items used by a worker when providing a service, and for example, the tools of a housekeeping service worker may include cleaning tools such as a vacuum cleaner and a broom. One worker may correspond to multiple styles. For example, a first style represented by a combination of a maid's uniform and a broom and a second style represented by a combination of casual clothes and a vacuum cleaner may correspond to one worker ID.

Years of experience refers to the period of time that a worker has been engaged in providing a service. Evaluation information refers to information indicating the evaluation that the worker has received from the service users. There are no limitations on the way the evaluation is expressed, and for example, the evaluation may be expressed by at least one of a multi-level (three-level, five-level, etc.) numerical value and text (comments).

The reservation database 33 is a non-transient storage medium or storage device that permanently stores reservation data indicating that a user has reserved a service. In one example, each record of the reservation data indicates a reservation ID, a user ID, a worker ID, a work date and time, the work content, and a fee. The reservation ID is an identifier for uniquely identifying each reservation. The user ID indicates the user who reserved the service, and the worker ID indicates the worker who will provide the service. The work date and time refers to the time required for the work, and is indicated, for example, by a combination of a start date and an end date and time. The work content refers to the type of work performed by the worker. The fee refers to the amount that the worker, or the business to which the worker belongs, receives from the user as compensation for the provision of the service.

The structure of each piece of data stored in each database is not limited and may be designed according to any policy. For example, at least one of the user data, worker data, and reservation data may be normalized or denormalized according to any policy and stored in one or more data tables.

The operation of the service support system 1 (more specifically, the server 10) will be described with reference to FIG. 3. FIG. 3 is a sequence diagram showing an example of the operation of the service support system 1 as a processing flow S1.

In step S11, the user terminal 20 sets search conditions. The user terminal 20 may accept search conditions input by the user, or may automatically set at least some data items of the search conditions based on a predetermined algorithm. In one example, the user terminal 20 sets search conditions including at least a user ID and information (hereinafter also referred to as "style-related information") related to the worker's style (at least one of clothing, tools, and dialect). The user terminal 20 may set search conditions further including at least one of the desired date and time of service provision, work content, and fee.

In step S12, the user terminal 20 transmits the search conditions to the server 10. In the server 10, the search unit 11 receives the search conditions.

In step S13, the search unit 11 extracts workers who match the search criteria. The search unit 11 extracts workers by reading worker data corresponding to the search criteria from the worker database 32. The search unit 11 may read user data corresponding to the user ID of the search criteria from the user database 31, include at least one data item of the user data in the search criteria, and search the worker database 32 using the expanded search criteria.

In this embodiment, the search unit 11 searches for a worker who is presumed to have a style that matches the user's desire. The specific method of this search is not limited. For example, the search unit 11 may extract worker data including style information corresponding to the style-related information from the worker database 32. Alternatively, the search unit 11 may store a correspondence table indicating the correspondence between addresses and styles in advance, and extract worker data including style information corresponding to the address indicated by the user data corresponding to the user ID (i.e., the user's address). For example, a correspondence table indicating that maid uniforms correspond to high-end residential areas and suits correspond to areas close to business districts may be used. The search for a style corresponding to the user's address is intended to extract a worker who has a style that suits the area where the user lives (for example, a style that does not make people in the area feel uncomfortable).

The search unit 11 may extract workers using data items other than style information. For example, if the search conditions include at least one of the data items of the desired date and time, the work content, and the fee, the search unit 11 may extract worker data that also matches the at least one data item. If the search conditions include the desired date and time, the search unit 11 may refer to the worker database 32 and the reservation database 33 to extract workers who have a style that matches the search conditions and who have no other reservations for the desired date and time. The search unit 11 may extract workers who have a style that matches the search conditions and who also match at least one data item of the user data corresponding to the user ID (e.g., place of origin, family information, housing information, etc.).

In step S14, the search unit 11 transmits search results indicating the extracted workers (i.e., workers who meet the search criteria) to the user terminal 20. This process is an example of a process of outputting search results to a user. The search unit 11 may include, for each extracted worker, an image (still image or video) showing the style of the worker in the search results.

In step S15, the user terminal 20 displays the search results, allowing the user to check the workers who have styles that match the search criteria. The user can then specify a worker and reserve a service, in which case the following steps S16 to S18 are executed.

In step S16, the user terminal 20 accepts user operations for reserving a service. The user selects the desired worker on the user terminal 20 and inputs the desired date and time, work content, and fee. The user terminal 20 accepts these user operations.

In step S17, the user terminal 20 generates a reservation request indicating the conditions set by the user operation and transmits the reservation request to the server 10. In the server 10, the reservation management unit 12 receives the reservation request.

In step S18, the reservation management unit 12 generates a new record of reservation data based on the reservation request and stores the record in the reservation database 33. This completes the reservation of the service.

Then, the service is provided to the user by the worker. After receiving the service, the user can operate the user terminal 20 to evaluate the worker. For example, the user inputs the evaluation of the worker using at least one of a numerical value and a text, and performs an operation to register the evaluation. In response to the user operation, the user terminal 20 generates a registration request including the worker ID and the input evaluation information, and transmits the registration request to the server 10. In the server 10, the evaluation management unit 13 receives the registration request, and adds the evaluation information to the corresponding record in the worker database 32, i.e., the record including the worker ID of the registration request.

The configuration of the service support system is not limited to the above embodiment. In the above embodiment, the service support system 1 includes a search unit 11, a reservation management unit 12, and an evaluation management unit 13, but the service support system does not need to include functions corresponding to at least one of the reservation management unit 12 and the evaluation management unit 13. In other words, the service support system does not need to include at least one of the functions of accepting reservations for services and registering evaluations of workers. The functions of the service support system may be installed in a user terminal.

The block diagrams used to explain the above embodiments show functional blocks. These functional blocks (components) are realized by any combination of at least one of hardware and software. Furthermore, the method of realizing each functional block is not particularly limited. That is, each functional block may be realized using one device that is physically or logically coupled, or may be realized using two or more devices that are physically or logically separated and directly or indirectly connected (e.g., using wires, wirelessly, etc.). The functional blocks may be realized by combining the one device or the multiple devices with software.

Functions include, but are not limited to, judgement, determination, judgment, calculation, computation, processing, derivation, investigation, search, confirmation, reception, transmission, output, access, resolution, selection, selection, establishment, comparison, assumption, expectation, regard, broadcasting, notifying, communicating, forwarding, configuring, reconfiguring, allocating, mapping, and assignment. For example, a functional block (component) that performs the transmission function is called a transmitting unit or transmitter. In either case, as mentioned above, there are no particular limitations on the method of realization.

For example, the service support system 1 or server 10 in one embodiment of the present disclosure may function as a computer that performs the processing of the present disclosure. FIG. 4 is a diagram showing an example of the hardware configuration of a computer 100 that functions as the service support system 1 or the server 10. The computer 100 may physically include a processor 1001, a memory 1002, a storage 1003, a communication device 1004, an input device 1005, an output device 1006, a bus 1007, etc.

In the following description, the term "apparatus" can be interpreted as a circuit, device, unit, etc. The hardware configuration of the server 10 may be configured to include one or more of the devices shown in the figure, or may be configured to exclude some of the devices.

Each function of the server 10 is realized by loading a specific software (program) onto hardware such as the processor 1001 and memory 1002, causing the processor 1001 to perform calculations, control communications via the communication device 1004, and control at least one of the reading and writing of data in the memory 1002 and storage 1003.

The processor 1001, for example, runs an operating system to control the entire computer. The processor 1001 may be configured as a central processing unit (CPU) that includes an interface with peripheral devices, a control device, an arithmetic unit, registers, etc.

The processor 1001 also reads out programs (program codes), software modules, data, etc. from at least one of the storage 1003 and the communication device 1004 into the memory 1002, and executes various processes according to these. The programs used are those that cause a computer to execute at least some of the operations described in the above-mentioned embodiments. For example, each functional element of the server 10 may be realized by a control program stored in the memory 1002 and running on the processor 1001. Although the above-mentioned various processes have been described as being executed by one processor 1001, they may be executed simultaneously or sequentially by two or more processors 1001. The processor 1001 may be implemented by one or more chips. The programs may be transmitted from a network via a telecommunications line.

The memory 1002 is a computer-readable recording medium, and may be composed of at least one of, for example, a read only memory (ROM), an erasable programmable ROM (EPROM), an electrically erasable programmable ROM (EEPROM), a random access memory (RAM), etc. The memory 1002 may also be called a register, a cache, a main memory (primary storage device), etc. The memory 1002 can store executable programs (program codes), software modules, etc. for implementing a method according to one embodiment of the present disclosure.

Storage 1003 is a computer-readable recording medium, and may be, for example, at least one of an optical disk such as a CD-ROM (Compact Disc ROM), a hard disk drive, a flexible disk, a magneto-optical disk (e.g., a compact disk, a digital versatile disk, a Blu-ray (registered trademark) disk), a smart card, a flash memory (e.g., a card, a stick, a key drive), a floppy (registered trademark) disk, a magnetic strip, and the like. Storage 1003 may also be referred to as an auxiliary storage device. The above-mentioned storage medium may be, for example, a database, a server, or other suitable medium including at least one of memory 1002 and storage 1003.

The communication device 1004 is hardware (transmitting/receiving device) for communicating between computers via at least one of a wired network and a wireless network, and is also called, for example, a network device, a network controller, a network card, a communication module, etc. The communication device 1004 may be configured to include a high-frequency switch, a duplexer, a filter, a frequency synthesizer, etc., to realize, for example, at least one of Frequency Division Duplex (FDD) and Time Division Duplex (TDD).

The input device 1005 is an input device (e.g., a keyboard, a mouse, a microphone, a switch, a button, a sensor, etc.) that accepts input from the outside. The output device 1006 is an output device (e.g., a display, a speaker, an LED lamp, etc.) that outputs to the outside. Note that the input device 1005 and the output device 1006 may be integrated into one structure (e.g., a touch panel).

In addition, each device, such as the processor 1001 and the memory 1002, is connected by a bus 1007 for communicating information. The bus 1007 may be configured using a single bus, or may be configured using different buses between each device.

The computer 100 may also be configured to include hardware such as a microprocessor, a digital signal processor (DSP), an application specific integrated circuit (ASIC), a programmable logic device (PLD), or a field programmable gate array (FPGA), and some or all of the functional blocks may be realized by the hardware. For example, the processor 1001 may be implemented using at least one of these pieces of hardware.

As described above, a service support system according to one aspect of the present disclosure includes at least one processor. The at least one processor acquires search criteria for searching for workers who will provide a service to a user, extracts workers having a style that matches the search criteria from a worker database that stores worker data indicating the worker's style, and outputs search results indicating the extracted workers to the user.

In this aspect, information about workers who have a style that matches the search criteria is presented to the user, making it possible to suggest workers that suit the user's preferences. Style is a factor that greatly influences a user's impression of a worker, and can also affect the user's impression of the services provided by that worker. Therefore, a search based on style can greatly contribute to suggesting workers that suit the user's preferences.

In another aspect of the service support system, the style may include at least one of clothing, tools, and dialect. In this case, a worker whose clothing, tools, or dialect matches the user's preferences may be suggested.

In a service support system according to another aspect, the search criteria may include the user's address. At least one processor may extract a worker having a style that corresponds to the address by referring to a correspondence table that indicates the correspondence between addresses and styles. This process makes it possible to suggest a worker having a style that suits the area in which the user lives.

In a service support system according to another aspect, the service may be a housekeeping service. In general, in a housekeeping service, the user and the worker stay in the same space for a relatively long time, so the style of the worker is highly likely to affect the user's impression of the worker. Therefore, in a housekeeping service, a search based on style can greatly contribute to suggesting workers who match the user's preferences.

Although the present disclosure has been described in detail above, it is clear to those skilled in the art that the present disclosure is not limited to the embodiments described herein. The present disclosure can be implemented in modified and altered forms without departing from the spirit and scope of the present disclosure as defined by the claims. Therefore, the description of the present disclosure is intended as an illustrative example and does not have any limiting meaning on the present disclosure.

The notification of information is not limited to the aspects/embodiments described in the present disclosure, and may be performed using other methods. For example, the notification of information may be performed by physical layer signaling (e.g., Downlink Control Information (DCI), Uplink Control Information (UCI)), higher layer signaling (e.g., Radio Resource Control (RRC) signaling, Medium Access Control (MAC) signaling, broadcast information (Master Information Block (MIB), System Information Block (SIB))), other signals, or a combination of these. In addition, the RRC signaling may be called an RRC message, and may be, for example, an RRC Connection Setup message, an RRC Connection Reconfiguration message, etc.

Each aspect/embodiment described in this disclosure may be applied to at least one of systems using LTE (Long Term Evolution), LTE-A (LTE-Advanced), SUPER 3G, IMT-Advanced, 4G (4th generation mobile communication system), 5G (5th generation mobile communication system), FRA (Future Radio Access), NR (new Radio), W-CDMA (registered trademark), GSM (registered trademark), CDMA2000, UMB (Ultra Mobile Broadband), IEEE 802.11 (Wi-Fi (registered trademark)), IEEE 802.16 (WiMAX (registered trademark)), IEEE 802.20, UWB (Ultra-WideBand), Bluetooth (registered trademark), and other suitable systems, and next-generation systems extended based on these. In addition, multiple systems may be combined (e.g., a combination of at least one of LTE and LTE-A with 5G, etc.).

The processing steps, sequences, flow charts, etc. of each aspect/embodiment described in this disclosure may be reordered unless inconsistent. For example, the methods described in this disclosure present elements of various steps using an example order and are not limited to the particular order presented.

Specific operations that are described as being performed by a base station in this disclosure may also be performed by its upper node in some cases. In a network consisting of one or more network nodes having a base station, it is clear that various operations performed for communication with a terminal may be performed by at least one of the base station and other network nodes other than the base station (e.g., MME or S-GW, etc., but are not limited to these). Although the above example shows a case where there is one other network node other than the base station, it may also be a combination of multiple other network nodes (e.g., MME and S-GW).

Information, etc. may be output from a higher layer (or a lower layer) to a lower layer (or a higher layer). It may also be input/output via multiple network nodes.

The input and output information may be stored in a specific location (e.g., memory) or may be managed using a management table. The input and output information may be overwritten, updated, or added to. The output information may be deleted. The input information may be transmitted to another device.

The determination may be based on a value represented by one bit (0 or 1), a Boolean (true or false) value, or a comparison of numerical values (e.g., a comparison with a predetermined value).

Each aspect/embodiment described in this disclosure may be used alone, in combination, or switched depending on the execution. In addition, notification of specific information (e.g., notification that "X is the case") is not limited to being done explicitly, but may be done implicitly (e.g., not notifying the specific information).

Software shall be construed broadly to mean instructions, instruction sets, code, code segments, program code, programs, subprograms, software modules, applications, software applications, software packages, routines, subroutines, objects, executable files, threads of execution, procedures, functions, etc., whether referred to as software, firmware, middleware, microcode, hardware description language, or otherwise.

Software, instructions, information, etc. may also be transmitted and received via a transmission medium. For example, if the software is transmitted from a website, server, or other remote source using wired technologies (such as coaxial cable, fiber optic cable, twisted pair, Digital Subscriber Line (DSL)), and/or wireless technologies (such as infrared, microwave), these wired and/or wireless technologies are included within the definition of a transmission medium.

The information, signals, etc. described in this disclosure may be represented using any of a variety of different technologies. For example, data, instructions, commands, information, signals, bits, symbols, chips, etc. that may be referred to throughout the above description may be represented by voltages, currents, electromagnetic waves, magnetic fields or magnetic particles, optical fields or photons, or any combination thereof.

Note that the terms described in this disclosure and the terms necessary for understanding this disclosure may be replaced with terms having the same or similar meanings. For example, at least one of the channel and the symbol may be a signal (signaling). Also, the signal may be a message. Also, a component carrier (CC) may be called a carrier frequency, a cell, a frequency carrier, etc.

As used in this disclosure, the terms "system" and "network" are used interchangeably.

In addition, the information, parameters, etc. described in this disclosure may be represented using absolute values, may be represented using relative values from a predetermined value, or may be represented using other corresponding information. For example, radio resources may be indicated by an index.

The names used for the parameters described above are not intended to be limiting in any way. Furthermore, the formulas etc. using these parameters may differ from those explicitly disclosed in this disclosure. The various channels (e.g., PUCCH, PDCCH, etc.) and information elements may be identified by any suitable names, and therefore the various names assigned to these various channels and information elements are not intended to be limiting in any way.

In this disclosure, terms such as "base station (BS)", "radio base station", "fixed station", "NodeB", "eNodeB (eNB)", "gNodeB (gNB)", "access point", "transmission point", "reception point", "transmission/reception point", "cell", "sector", "cell group", "carrier", and "component carrier" may be used interchangeably. A base station may also be referred to by terms such as macrocell, small cell, femtocell, and picocell.

A base station can accommodate one or more (e.g., three) cells. When a base station accommodates multiple cells, the entire coverage area of the base station can be divided into multiple smaller areas, and each smaller area can also provide communication services by a base station subsystem (e.g., a small indoor base station (RRH: Remote Radio Head). The term "cell" or "sector" refers to a part or the entire coverage area of at least one of the base station and base station subsystems that provide communication services in this coverage.

In this disclosure, terms such as "Mobile Station (MS)," "user terminal," "User Equipment (UE)," and "terminal" may be used interchangeably.

A mobile station may also be referred to by those skilled in the art as a subscriber station, mobile unit, subscriber unit, wireless unit, remote unit, mobile device, wireless device, wireless communication device, remote device, mobile subscriber station, access terminal, mobile terminal, wireless terminal, remote terminal, handset, user agent, mobile client, client, or some other suitable terminology.

At least one of the base station and the mobile station may be called a transmitting device, a receiving device, a communication device, etc. At least one of the base station and the mobile station may be a device mounted on a moving body, the moving body itself, etc. The moving body may be a vehicle (e.g., a car, an airplane, etc.), an unmanned moving body (e.g., a drone, an autonomous vehicle, etc.), or a robot (manned or unmanned). At least one of the base station and the mobile station may include a device that does not necessarily move during communication operation. For example, at least one of the base station and the mobile station may be an IoT (Internet of Things) device such as a sensor.

In addition, the base station in the present disclosure may be read as a user terminal. For example, each aspect/embodiment of the present disclosure may be applied to a configuration in which communication between a base station and a user terminal is replaced with communication between multiple user terminals (which may be called, for example, D2D (Device-to-Device) or V2X (Vehicle-to-Everything)). In this case, the user terminal may be configured to have the functions of a base station. Furthermore, terms such as "uplink" and "downlink" may be read as terms corresponding to terminal-to-terminal communication (for example, "side"). For example, uplink channel, downlink channel, etc. may be read as side channel.

Similarly, the user terminal in this disclosure may be interpreted as a base station. In this case, the base station may be configured to have the functions that the user terminal has.

As used in this disclosure, the terms "determining" and "determining" may encompass a wide variety of actions. "Determining" and "determining" may include, for example, judging, calculating, computing, processing, deriving, investigating, looking up, searching, inquiring (e.g., searching in a table, database, or other data structure), ascertaining, and the like. "Determining" and "determining" may also include receiving (e.g., receiving information), transmitting (e.g., sending information), input, output, accessing (e.g., accessing data in memory), and the like. Additionally, "judgment" and "decision" can include considering resolving, selecting, choosing, establishing, comparing, etc., to have been "judged" or "decided." In other words, "judgment" and "decision" can include considering some action to have been "judged" or "decided." Additionally, "judgment (decision)" can be interpreted as "assuming," "expecting," "considering," etc.

The terms "connected," "coupled," or any variation thereof, refer to any direct or indirect connection or coupling between two or more elements, and may include the presence of one or more intermediate elements between two elements that are "connected" or "coupled" to each other. The coupling or connection between elements may be physical, logical, or a combination thereof. For example, "connected" may be read as "access." As used in this disclosure, two elements may be considered to be "connected" or "coupled" to each other using at least one of one or more wires, cables, and printed electrical connections, as well as electromagnetic energy having wavelengths in the radio frequency range, microwave range, and optical (both visible and invisible) range, as some non-limiting and non-exhaustive examples.

As used in this disclosure, the phrase "based on" does not mean "based only on," unless expressly stated otherwise. In other words, the phrase "based on" means both "based only on" and "based at least on."

Any reference to elements using designations such as "first," "second," etc., used in this disclosure does not generally limit the quantity or order of those elements. These designations may be used in this disclosure as a convenient way to distinguish between two or more elements. Thus, a reference to a first and a second element does not imply that only two elements may be employed or that the first element must precede the second element in some way.

When the terms "include," "including," and variations thereof are used in this disclosure, these terms are intended to be inclusive, similar to the term "comprising." Additionally, the term "or," as used in this disclosure, is not intended to be an exclusive or.

In this disclosure, where articles have been added through translation, such as a, an, and the in English, this disclosure may include that the nouns following these articles are in the plural form.

In this disclosure, the term "A and B are different" may mean "A and B are different from each other." The term may also mean "A and B are each different from C." Terms such as "separate" and "combined" may also be interpreted in the same way as "different."

1...service support system, 10...server, 11...search unit, 12...reservation management unit, 13...evaluation management unit, 20...user terminal, 30...database group, 31...user database, 32...worker database, 33...reservation database.

Claims (2)

At least one processor;
the at least one processor:
acquiring search conditions for searching for a worker who provides housekeeping services to a user, the search conditions including the address of the user;
Identifying the style including at least the clothing that matches the address of the user by referring to a correspondence table that indicates a correspondence relationship between the address and a style that includes at least the clothing and matches the address;
Extracting the worker having the specified style from a worker database that stores worker data indicating the style of the worker including at least the clothing ;
outputting a search result indicating the extracted workers to the user;
Service support system. the style further comprises at least one of an instrument and a dialect;
The service support system according to claim 1 .

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