JP7440365B2 - Help linkage management device, help linkage management method, and help linkage management program - Google Patents

Description

The present invention relates to a help association management device, a help association management method, and a help association management program.

Patent Document 1 discloses that when a personal computer is being used by a user and the occurrence of an event such as an error is detected, a search keyword related to the event is generated, the search keyword is searched with multiple search engines, and the search results are displayed. A configuration is disclosed that presents a solution to a user as a solution for dealing with an event.

Japanese Patent Application Publication No. 2011-210180

However, in the invention described in Patent Document 1, the search results are obtained from sites called bulletin boards and question sites, so information of unknown authenticity by malicious posters may be collected. There was a problem in that the solution was presented to the user as a solution for dealing with the event.

The present invention has been made in view of the above-mentioned problems, and provides a help association management device, a help association management method, and a help association management method that can manage help by associating it with items and events on a screen in advance. The purpose is to provide programs.

In order to solve the above-mentioned problems and achieve the purpose, a help association management device according to the present invention is a help association management device that includes a storage section and a control section, and the storage section stores help articles. an article storage means for storing the article; the control unit includes an event specifying means for specifying an event to which the help is associated; a job ID indicating which job is used to activate the help associated with the event; a help event acquisition means for acquiring help event data set with an event type indicating at what timing the help is to be activated; an article acquisition means for acquiring the help article linked to the event; and the help event. Help event management registration means for registering data as a record in a help event management master, an article type indicating the type of the article acquired by the article acquisition means, and a help set with a header ID indicating the article to be displayed. The present invention is characterized by comprising a help article linkage registration means for acquiring article linkage data, linking it to the record of the help event management master, and registering the help article linkage data as a record of the help article linkage master.

Further, in the help association management device according to the present invention, when the event occurs, the control unit specifies the record of the help event management master that matches the event, and the control unit identifies the record of the help event management master that matches the event and The present invention is characterized by further comprising article display means for displaying the article of the help related to the timing of the occurrence of the event by specifying the record of the help article association master.

In the help association management device according to the present invention, when the event is an item input, the help event acquisition means includes the job ID indicating which job is used to activate the help associated with the event; The method is characterized by acquiring the help event data in which the event type indicating at which timing the help is to be activated and the control ID indicating for which item the help is to be activated are set. shall be.

Further, in the help linkage management device according to the present invention, the help event acquisition means may include, when the event is an error occurrence, the job ID indicating which job is used to start the help linked to the event; The event type indicating at which timing the help is to be activated, the control ID indicating which item the help is to be activated to control, and the message CD indicating a message when the help is activated are set. The present invention is characterized in that the help event data is acquired.

Further, in the help association management device according to the present invention, when the event is job activation, the help event acquisition means includes the job ID indicating which job is used to activate the help associated with the event; , acquiring the help event data in which the event type indicating the timing at which the help is to be activated is set.

Further, in the help linkage management device according to the present invention, the storage unit stores the user, the article type indicating the type of the article of the help, the header ID indicating the article to be displayed, and the viewing authority for the help. The article displaying means further includes a viewing authority storage unit that stores a viewing authority master that has been linked and set, and the article displaying unit further allows the user who has caused the event to view the help based on the viewing authority master. It is characterized by determining whether or not there is authority.

Further, in the help linkage management device according to the present invention, the article acquisition means may select the article of the help to be linked to the event selected from the article storage means, or the new article of the help to be linked to the event. It is characterized by acquiring.

Further, in the help association management device according to the present invention, the event occurs when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, or when data is registered. .

Further, the help linkage management method according to the present invention is a help linkage management method to be executed by a help linkage management device including a storage unit and a control unit, and the storage unit includes articles for storing help articles. a storage means, an event specifying step for specifying an event to which the help is associated, which is executed by the control unit; a job ID indicating which job is used to activate the help that is associated with the event; a help event acquisition step of acquiring help event data set with an event type indicating at what timing the activation of the event occurs; an article acquisition step of acquiring the help article linked to the event; and the help event data. A help event management registration step that registers the item as a record in the help event management master, an article type that indicates the type of the article obtained in the article acquisition step, and a header ID that indicates the article to be displayed. The present invention is characterized in that it includes a help article linkage registration step of acquiring article linkage data, linking it to the record of the help event management master, and registering the help article linkage data as a record of the help article linkage master.

Further, the help linkage management program according to the present invention is a help linkage management program to be executed by a help linkage management device including a storage unit and a control unit, and the storage unit includes articles for storing help articles. comprising a storage means, in the control unit, an event specifying step of specifying an event to which the help is linked; a job ID indicating which job is used to start the help linked to the event; a help event acquisition step for acquiring help event data set with an event type indicating when to generate it; an article acquisition step for acquiring the help article to be associated with the event; Help event management registration step to be registered as a record in the management master, an article type indicating the type of the article acquired in the article acquisition step, and help article linked data in which a header ID indicating the article to be displayed is set. and a step of registering help article linkage to register the help article linkage data as a record of the help article linkage master by linking the help article linkage data to the record of the help event management master.

According to the present invention, by linking help with items and events on the screen, it is possible to present necessary information at the necessary timing. Further, according to the present invention, by starting a job to be executed, the user can easily understand what needs to be done. Further, according to the present invention, since solutions are displayed in real time, it is possible for the user to take measures by himself/herself. Further, according to the present invention, there is an effect that it is possible to view and guide a designated item from among many manuals at a designated timing. Further, according to the present invention, it is possible to manage the linking of a plurality of patterns using one table. Further, according to the present invention, it is possible to make the browsing of the help not dependent on the user but on the creator by specifying the help and the timing.

FIG. 1 is a diagram illustrating an example of conventional job resolution processing. FIG. 2 is a diagram illustrating an example of help linkage management processing in this embodiment. FIG. 3 is a diagram illustrating an example of help association management processing in this embodiment. FIG. 4 is a block diagram showing an example of the configuration of the help association management device in this embodiment. FIG. 5 is a diagram showing an example of the master configuration in this embodiment. FIG. 6 is a flowchart showing an example of the processing of the help association management device in this embodiment. FIG. 7 is a diagram illustrating an example of help event data acquisition processing in this embodiment. FIG. 8 is a diagram illustrating an example of help article linking data creation processing in this embodiment. FIG. 9 is a flowchart showing an example of the processing of the help association management device in this embodiment. FIG. 10 is a diagram illustrating an example of the linked help calling process in this embodiment.

Embodiments of the present invention will be described in detail based on the drawings. Note that the present invention is not limited to this embodiment.

[1. overview]
First, an overview of the present invention will be explained with reference to FIGS. 1 to 3. FIG. 1 is a diagram illustrating an example of conventional job resolution processing. 2 to 3 are diagrams illustrating an example of help linkage management processing in this embodiment.

Conventionally, messages that are displayed when an error occurs while using a computer do not provide detailed information and have not been able to effectively guide the user to the next action. Therefore, conventionally, if a user did not know what to do next, he or she had to go out and collect information on his or her own. In addition, in the past, all the necessary data was created manually, so it was sometimes impossible to create the required data due to a setting error.

For example, conventionally, as shown in Figure 1, when a user wants to know about each order category during order input processing, the user has to try to solve the problem by searching for the desired information from a large number of materials. was there.

Therefore, in this embodiment, as shown in FIG. 2, if the user wants to know about each order category during the order entry process, the user can simply click on the help linked to the order category in advance and follow the instructions. It provides a mechanism by which problems can be resolved. In other words, as shown in Figure 3, in this embodiment, help can be linked to on-screen items and events (such as when an error occurs or when starting up), so the help specified by the user can be displayed at the timing requested by the user. By making it possible to manage the linkage in a manner that allows the user to view the specified help from among the many types of help at a specified timing, the viewer does not need to search for the help that he/she wants to check.

[2. composition]
An example of the configuration of the help association management device 100 according to this embodiment will be described with reference to FIGS. 4 to 5. FIG. 4 is a block diagram showing an example of the configuration of the help association management device 100 in this embodiment.

As shown in FIG. 4, the help association management device 100 is a commercially available desktop personal computer. Note that the help association management device 100 is not limited to stationary information processing devices such as desktop personal computers, but also mobile devices such as commercially available notebook personal computers, PDAs (Personal Digital Assistants), smartphones, and tablet personal computers. It may be a type information processing device.

The help association management device 100 includes a control section 102, a communication interface section 104, a storage section 106, and an input/output interface section 108. Each part included in the help association management device 100 is communicably connected via an arbitrary communication path.

The communication interface unit 104 communicably connects the help association management device 100 to the network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has a function of communicating data with other devices via a communication line. Here, the network 300 has a function of connecting the help association management device 100 and the server 200 so that they can communicate with each other, and is, for example, the Internet or a LAN (Local Area Network).

The storage unit 106 stores various databases, tables, files, and the like. The storage unit 106 stores a computer program for giving instructions to a CPU (Central Processing Unit) to perform various processes in cooperation with an OS (Operating System). As the storage unit 106, for example, a memory device such as a RAM (Random Access Memory) or a ROM (Read Only Memory), a fixed disk device such as a hard disk, a flexible disk, an optical disk, etc. can be used. The storage unit 106 includes a help event management master 106a, a help article association master 106b, an article database 106c, and a viewing authority master 106d.

The help event management master 106a includes a job ID indicating in which job the help is to be activated, an event type indicating at what timing the help is to be activated, and/or an item to control when the help is activated. This is a master that is set by linking a control ID that indicates whether to perform the control. Here, the help event management master 106a is set with a key for identifying a record, a job ID, an event type, a control ID, and/or a message CD (code) indicating a message when starting the help. Good too.

The help article association master 106b is a master that is set by linking an article type (system KBN) indicating the type of help article and a header ID indicating the article to be displayed. Here, the help article association master 106b may be set with a key for identifying the record, a parent key indicating the record of the linked help event management master 106a, an article type, and/or a header ID. In this way, the help article association master 106b may manage which help article is displayed at which event of which job.

The article database 106c stores articles. Here, the article database 106c may store help articles. Further, the article database 106c may store article types (SystemKBN) and/or header IDs, etc. in association with articles.

The viewing authority master 106d is a master in which a user, an article type indicating the type of help article, a header ID indicating the article to be displayed, and the help viewing authority are linked and set.

Here, an example of the master configuration in this embodiment will be described with reference to FIG. 5. FIG. 5 is a diagram showing an example of the master configuration in this embodiment.

As shown in FIG. 5, in this embodiment, a help event management master 106a and a help article association master 106b are created using a key that identifies a master record and a parent key that indicates another linked master record. It's tied. In this embodiment, the articles displayed in the help are managed for each manual or FAQ, and a unique article can be obtained using the system KBN and header ID.

Returning to FIG. 4, an input device 112 and an output device 114 are connected to the input/output interface section 108. As the output device 114, in addition to a monitor (including a touch panel), a speaker or a printer can be used. As the input device 112, in addition to a keyboard, a mouse, and a microphone, a monitor that cooperates with the mouse to realize a pointing device function can be used. Note that, below, the output device 114 may be described as the monitor 114 or the printer 114, and the input device 112 may be described as the keyboard 112 or the mouse 112.

The control unit 102 is a CPU or the like that controls the help association management device 100 in an integrated manner. The control unit 102 has an internal memory for storing control programs such as an OS, programs specifying various processing procedures, required data, etc., and performs various information processing based on these stored programs. Execute. Functionally, the control unit 102 includes an event identification unit 102a, a help event acquisition unit 102b, an article acquisition unit 102c, a help event management registration unit 102d, a help article association registration unit 102e, and an article display unit 102f.

The event specifying unit 102a specifies an event to which help is associated. When an event is selected by the user, the event specifying unit 102a may specify the selected event as an event to which help is associated.

The help event acquisition unit 102b acquires help event data. Here, the help event acquisition unit 102b generates a help event in which a job ID indicating which job is used to start the help linked to the event, and an event type indicating at what timing the help is to be started. Data may also be obtained. In addition, when the event is an item input, the help event acquisition unit 102b also obtains a job ID indicating which job is used to start the help associated with the event, an event type indicating at what timing the help is to be started, and , help event data in which a control ID indicating which item is to be controlled to activate help may be obtained. In addition, when the event is an error occurrence, the help event acquisition unit 102b also acquires a job ID indicating which job is used to start the help associated with the event, an event type indicating at what timing the help is to be started, and which Help event data may be obtained in which a control ID indicating whether to activate help to control an item and a message CD indicating a message at the time of starting help are set. In addition, when the event is a job activation, the help event acquisition unit 102b obtains a job ID indicating which job is associated with the event to activate the help, and an event type indicating at what timing the help activation is to occur. You may also obtain help event data that has been set.

The article acquisition unit 102c acquires articles. Here, the article acquisition unit 102c may acquire a help article to be associated with the event. The article acquisition unit 102c may also acquire a help article associated with the selected event or a new help article associated with the event from the article database 106c.

The help event management registration unit 102d registers help event data as a record in the help event management master 106a.

The help article association registration unit 102e acquires help article association data in which an article type indicating the type of article and a header ID indicating the article to be displayed are set. Here, the help article association registration unit 102e acquires help article association data in which an article type indicating the type of article acquired by the article acquisition unit 102c and a header ID indicating the article to be displayed are set, and The help article association data may be registered as a record of the help article association master 106b by being associated with the record of the event management master 106a.

The article display section 102f displays help articles. Here, the article display section 102f may display help articles related to the timing of the event occurrence when the event occurs based on the help event management master 106a and the help article association master 106b. Furthermore, when an event occurs, the article display unit 102f identifies a record in the help event management master 106a that matches the event, and identifies a record in the help article association master 106b that is linked to the record in the help event management master 106a. , help articles related to the timing of event occurrence may be displayed. Furthermore, the article display unit 102f may determine whether the user who generated the event has help viewing authority based on the viewing authority master 106d. Furthermore, the event may occur when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, or when data is registered.

[3. Concrete example]
A specific example of this embodiment will be described with reference to FIGS. 6 to 10.

[Help linkage management process]
Here, with reference to FIG. 6, an example of the help association management process in this embodiment will be described. FIG. 6 is a flowchart showing an example of the processing of the help association management device 100 in this embodiment.

As shown in FIG. 6, when the user presses the button to start linking on the job screen via the input device 112 and selects which event is to be linked, the event specifying unit 102a The selected event is identified as an event to which help is associated (step SA-1).

Then, when the selected event is item input (step SA-1: item), the help event acquisition unit 102b acquires help event data in which job ID, event type = 1 (item), and control ID are set. (Step SA-2), and the process moves to Step SA-5.

Further, if the selected event is an error occurrence (step SA-1: error), the help event acquisition unit 102b acquires help event data in which job ID, event type = 2 (error), control ID, and message CD are set. is acquired (step SA-3), and the process moves to step SA-5.

Further, when the selected event is job activation (step SA-1: activation), the help event acquisition unit 102b acquires help event data in which the job ID and event type = 3 (activation) are set (step SA-1: activation). -4), the process moves to step SA-5.

Then, the article acquisition unit 102c acquires a help article associated with the selected selected event or a new help article associated with the selected event from the article database 106c (step SA-5).

The help event management registration unit 102d then stores the help event data acquired by the help event acquisition unit 102b as a record in the help event management master 106a (step SA-6).

Then, the help article association registration unit 102e acquires the help article association data in which the article type indicating the type of article acquired by the article acquisition unit 102c and the header ID indicating the article to be displayed are set, and The help article linking data is stored as a record in the help article linking master 106b by linking it to the record in the management master 106a (step SA-7), and the process ends.

Here, an example of the help association management process in this embodiment will be described with reference to FIGS. 7 and 8. FIG. 7 is a diagram illustrating an example of help event data acquisition processing in this embodiment. FIG. 8 is a diagram illustrating an example of help article linking data creation processing in this embodiment.

As shown in FIG. 7, in this embodiment, when an event to which help is associated is selected by the user pressing a button or hyperlink on the job screen or error pop-up window, the selected event is an item input. In the case of , help event data with job ID, event type, and control ID set is obtained, and if the event is an error occurrence, help event data with job ID, event type, control ID, and message CD set is obtained. When the data is acquired and the event is a job activation, a job ID indicating which job will activate the help associated with the event and an event type indicating when to activate the help are set. Help event data is retrieved.

Furthermore, as shown in FIG. 8, in this embodiment, after the help event management master data is created, the help screen is displayed on the job screen, and when the help to be linked is selected or created on the help screen, Help article linked data is created.

[Linked help call process]
Further, with reference to FIG. 9, an example of the linked help calling process in this embodiment will be described. FIG. 9 is a flowchart showing an example of the processing of the help association management device 100 in this embodiment.

As shown in FIG. 9, when an event occurs, if the corresponding event is an item input, the article display section 102f displays the help event management master 106a whose event type is 1 (item) and whose job ID and control ID match. Identify (obtain) the record (step SB-1: item), and if the corresponding event is an error occurrence, the help event management master 106a where the event type = 2 (error) and the job ID, control ID, and message CD match. (Step SB-1: Error), and if the event is a job activation, identify (obtain) a record in the help event management master 106a with event type = 3 (activation) and a matching job ID (step SB-1: error). (Step SB-1: Activation). Then, if the article display unit 102f is unable to obtain a record (step SB-1: 0 records obtained), the article display unit 102f interrupts the processing of the currently executing job. On the other hand, if the article display unit 102f is able to acquire a record (step SB-1: one or more records acquired), the article display section 102f moves the process to step SB-2.

Then, the article display unit 102f specifies (obtains) the record of the help article association master 106b that has the key of the record of the help event management master 106a (step SB-2). Then, if the article display unit 102f is unable to obtain a record (step SB-2: 0 records obtained), the article display unit 102f interrupts the processing of the currently executing job. On the other hand, if the article display unit 102f is able to obtain a record (step SB-2: one or more records obtained), the article display section 102f moves the process to step SB-3.

Then, the article display unit 102f checks the help viewing authority of the user who generated the event based on the viewing authority master 106d (step SB-3). If the article display unit 102f determines that the user does not have the viewing authority (step SB-3: no authority), the article display unit 102f interrupts the processing of the job being executed. On the other hand, if the article display unit 102f determines that the user has viewing authority (step SB-3: authority exists), the process proceeds to step SB-4.

Then, the article display unit 102f causes the output device 114 to display a help article related to the timing of the event occurrence (step SB-4), and ends the process.

Here, with reference to FIG. 10, an example of the linked help calling process in this embodiment will be described. FIG. 10 is a diagram illustrating an example of the linked help calling process in this embodiment.

As shown in FIG. 10, in this embodiment, when an event occurs, a record that matches some or all of the event type, job ID, control ID, and message CD depending on the type of event is stored in the help event management master 106a. Searched.

[4. Other embodiments]
In addition to the embodiments described above, the present invention may be implemented in various different embodiments within the scope of the technical idea described in the claims.

For example, among the processes described in the embodiments, all or part of the processes described as being performed automatically can be performed manually, or all of the processes described as being performed manually can be performed manually. Alternatively, some of the steps can be performed automatically using known methods.

In addition, unless otherwise specified, information including processing procedures, control procedures, specific names, parameters such as registered data and search conditions for each process, screen examples, and database configurations shown in this specification and drawings are included. It can be changed arbitrarily.

Further, regarding the help association management device 100, each illustrated component is functionally conceptual, and does not necessarily need to be physically configured as illustrated.

For example, the processing functions provided by the help association management device 100, especially each processing function performed by the control unit 102, may be realized in whole or in part by a CPU and a program interpreted and executed by the CPU. Alternatively, it may be realized as hardware using wired logic. Note that the program is recorded on a non-temporary computer-readable recording medium that includes programmed instructions for causing the information processing device to execute the processing described in this embodiment. Mechanically read by device 100. That is, a storage unit such as a ROM or an HDD (Hard Disk Drive) stores a computer program that cooperates with an OS to give instructions to a CPU and perform various processes. This computer program is executed by being loaded into the RAM, and constitutes a control unit in cooperation with the CPU.

Further, this computer program may be stored in an application program server connected to the help association management device 100 via an arbitrary network, and it is also possible to download all or part of it as necessary. It is.

Further, a program for executing the processing described in this embodiment may be stored in a non-temporary computer-readable recording medium, or may be configured as a program product. Here, this "recording medium" includes a memory card, a USB (Universal Serial Bus) memory, an SD (Secure Digital) card, a flexible disk, a magneto-optical disk, a ROM, an EPROM (Erasable Programmable Read Only Memory), and an EEPR. OM (registration) Trademark) (Electrically Erasable and Programmable Read Only Memory), CD-ROM (Compact Disk Read Only Memory), MO (Magneto-Optical disk), DVDs (Digital Versatile Discs), Blu-ray (registered trademark) Discs, etc. shall include any “portable physical medium”.

Further, a "program" is a data processing method written in any language or writing method, and does not matter in the form of source code or binary code. Note that a "program" is not necessarily limited to a unitary structure, but may be distributed as multiple modules or libraries, or may work together with separate programs such as an OS to achieve its functions. Including things. Note that well-known configurations and procedures can be used for the specific configuration and reading procedure for reading the recording medium in each device shown in this embodiment, and the installation procedure after reading.

Various databases and the like stored in the storage unit 106 are storage means such as memory devices such as RAM and ROM, fixed disk devices such as hard disks, flexible disks, and optical disks, and various databases used for various processing and website provision. Stores programs, tables, databases, web page files, etc.

Further, the help association management device 100 may be configured as an information processing device such as a known personal computer or workstation, or may be configured as the information processing device to which any peripheral device is connected. Further, the help association management device 100 may be realized by installing software (including programs, data, etc.) that causes the device to realize the processing described in this embodiment.

Furthermore, the specific form of dispersion and integration of devices is not limited to what is shown in the diagram, and all or part of them can be functionally or physically divided into arbitrary units according to various additions or functional loads. It can be configured in a distributed/integrated manner. That is, the embodiments described above may be implemented in any combination, or the embodiments may be implemented selectively.

The present invention is useful in all industries that utilize computer systems.

100 Help association management device 102 Control unit 102a Event identification unit 102b Help event acquisition unit 102c Article acquisition unit 102d Help event management registration unit 102e Help article association registration unit 102f Article display unit 104 Communication interface unit 106 Storage unit 106a Help event management master 106b Help article linking master 106c Article database 106d Viewing authority master 108 Input/output interface unit 112 Input device 114 Output device 200 Server 300 Network

Claims (9)

A help linkage management device comprising a storage unit and a control unit,
The storage unit includes:
article storage means for storing help articles;
Equipped with
The control unit includes:
event specifying means for specifying an event to which the help is associated;
If the event is an item input, a job ID indicating which job is used to activate the help associated with the event, an event type indicating at what timing the help is activated , and which item is controlled. help event acquisition means for acquiring help event data in which a control ID indicating whether to activate the help is set;
article acquisition means for acquiring the help article to be linked to the event;
Help event management registration means for registering the help event data as a record in a help event management master;
Obtaining help article linking data in which an article type indicating the type of the article obtained by the article obtaining means and a header ID indicating the article to be displayed is set, and linking it to the record of the help event management master. , a help article linkage registration means for registering the help article linkage data as a record of a help article linkage master;
A help linkage management device characterized by comprising: The control unit includes:
When the event occurs, by identifying a record in the help event management master that matches the event and identifying a record in the help article association master that is linked to the record in the help event management master, article display means for displaying the article of the help related to timing;
The help link management device according to claim 1, further comprising the following. The help event acquisition means includes:
If the event is an error occurrence, the job ID indicating which job is used to activate the help associated with the event, the event type indicating at which timing the help is activated, and which item. 3. The method of claim 1 or 2, wherein the help event data is set with a control ID indicating whether the help is to be activated to control the help, and a message CD indicating a message when the help is activated. The help linkage management device described in . The help event acquisition means includes:
When the event is a job activation, the job ID indicating which job is used to activate the help associated with the event, and the event type indicating at which timing the help is activated. The help association management device according to claim 1 or 2, wherein the help event data that has been set is acquired. The storage unit includes:
Viewing authority storage means for storing a viewing authority master that is set by linking the user, the article type indicating the type of the article of the help, the header ID indicating the article to be displayed, and the viewing authority of the help;
further comprising;
The article display means is
3. The help association management device according to claim 2, further comprising determining whether or not the user who has generated the event has the viewing authority for the help based on the viewing authority master. The article acquisition means is
Any one of claims 1 to 5 , characterized in that the article of the help linked to the event selected from the article storage means or a new article of the help linked to the event is acquired. The help linkage management device described in . When the above event occurs,
3. The help linkage management device according to claim 1, wherein the help linkage management device is used when inputting an item, when starting a job, when updating data, when deleting data, when an error occurs, or when registering data. A help linkage management method for causing a help linkage management device equipped with a storage unit and a control unit to execute the help linkage management method, the method comprising:
The storage unit includes:
article storage means for storing help articles;
Equipped with
Executed by the control unit,
an event identifying step of identifying an event to which the help is associated;
If the event is an item input, a job ID indicating which job is used to activate the help associated with the event, an event type indicating at what timing the help is activated , and which item is controlled. a help event acquisition step of acquiring help event data in which a control ID indicating whether to activate the help is set ;
an article acquisition step of acquiring the help article to be associated with the event;
a help event management registration step of registering the help event data as a record in a help event management master;
Obtain help article linking data in which an article type indicating the type of the article obtained in the article obtaining step and a header ID indicating the article to be displayed are set, and link it to the record of the help event management master. a help article linkage registration step of registering the help article linkage data as a record of a help article linkage master;
A help linkage management method characterized by comprising: A help linkage management program to be executed by a help linkage management device including a storage unit and a control unit,
The storage unit includes:
Equipped with article storage means for storing help articles,
In the control section,
an event identifying step of identifying an event to which the help is associated;
If the event is an item input, a job ID indicating which job is used to activate the help associated with the event, an event type indicating at what timing the help is activated , and which item is controlled. a help event acquisition step of acquiring help event data in which a control ID indicating whether to activate the help is set ;
an article acquisition step of acquiring the help article to be associated with the event;
a help event management registration step of registering the help event data as a record in a help event management master;
Obtain help article linking data in which an article type indicating the type of the article obtained in the article obtaining step and a header ID indicating the article to be displayed are set, and link it to the record of the help event management master. a help article linkage registration step of registering the help article linkage data as a record of a help article linkage master;
Help pegging management program to run.

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