JP7407375B2 - Intercom system, processing method, and program - Google Patents

Description

The present disclosure generally relates to an intercom system, a processing method, and a program. More specifically, the present disclosure relates to an intercom system, a processing method for the intercom system, and a program, in which at least one of calling a called party and talking with the called party is performed using a telephone communication device.

As a conventional example, an apartment house intercom system (intercom system) described in Patent Document 1 is exemplified. This intercom system includes a control device that controls communication between a collective entrance unit, a housing unit main unit, and a management room main unit. The control device monitors a dwelling unit calling order storage section that stores the calling order of a plurality of dwelling doorway machines and the calling operation by the dwelling entryway machines, and if the calling order matches the order stored in the dwelling unit calling order storage section. and a nuisance call determination means for determining that a nuisance call has occurred. When it is determined that a nuisance call has occurred, the housing unit main unit that received the call transfers the call to the management room main unit, so that the manager can respond to the nuisance visitor.

Japanese Patent Application Publication No. 2009-232074

In the intercom system described in Patent Document 1, it is only determined whether or not an annoying call has occurred based on the order of calls by visitors, in other words, based on regular operations. Therefore, for example, it may not be possible to determine that a troublesome call has occurred in response to an irregular operation. Therefore, it is desirable to improve defense measures against visitors (those who make calls and conversations) who are a nuisance to residents.

The present disclosure has been made in view of the above reasons, and aims to provide an intercom system, a processing method, and a program that can improve defense measures against unwanted visitors.

An intercom system according to one aspect of the present disclosure includes an acquisition section, a storage section, a processing control section, and a correspondence setting section. The acquisition unit acquires target information including information about an executor who executes at least one of a call to a called party and a conversation with a called party using a telephone communication device. The storage unit stores the target information. The processing control unit changes the response to the user based on the accumulated target information. The correspondence setting unit sets validity or invalidity regarding the change of the correspondence. The target information includes automatic evaluation information for the executor's voice obtained by executing the evaluation process. The evaluation process converts the executor's voice data into text data, checks whether the text data includes a specific keyword, and, depending on the type of the specific keyword included, It includes a process of evaluating the executor.

A processing method according to one aspect of the present disclosure is a processing method for an intercom system. The processing method includes an acquisition step, an accumulation step, a processing control step, and a correspondence setting step. In the acquisition step, target information including information about an executor who executes at least one of a call to a called party and a conversation with a called party using a telephone communication device is acquired. In the accumulation step, the target information is accumulated. In the processing control step, the response to the user is changed based on the accumulated target information. In the correspondence setting step, validity or invalidity of the change in correspondence is set. The target information includes automatic evaluation information for the executor's voice obtained by executing the evaluation process. The evaluation process converts the executor's voice data into text data, checks whether the text data includes a specific keyword, and, depending on the type of the specific keyword included, It includes a process of evaluating the executor.

A program according to one aspect of the present disclosure is a program for causing one or more processors to execute the above processing method.

According to the present disclosure, there is an advantage that defense measures against unwanted visitors can be improved.

FIG. 1 is a block diagram showing the configuration of an intercom system according to an embodiment. FIG. 2 is a conceptual diagram for explaining communication between the above intercom system and information terminals. FIG. 3 is a block diagram showing the configuration of the handset-side control unit of the intercom system mentioned above. FIG. 4 is an explanatory diagram regarding manual evaluation information in the base unit of the above intercom system. FIG. 5 is an explanatory diagram of operation example 1 in the above intercom system. FIG. 6 is an explanatory diagram of operation example 2 in the above intercom system. FIG. 7 is an explanatory diagram of operation example 3 in the above intercom system.

(1) Overview Each figure described in the following embodiments is a schematic diagram, and the ratio of the size and thickness of each component in each figure does not necessarily reflect the actual size ratio. Not necessarily.

As an example, the intercom system 10 according to the present embodiment is assumed to be an intercom system for an apartment complex, such as an apartment building. In other words, the facility 100 (see FIG. 1) to which the intercom system 10 is applied is a housing complex. In the intercom system 10, as shown in FIG. 1, the handset 1 (lobby intercom here) and each base unit 2 communicate, for example, via the control device 3, but the configuration is not limited to the configuration via the control device 3. That is, handset 1 (talking device) communicates with base unit 2 (talking device) on the other party's side (resident of dwelling unit E1).

The intercom system 10 may be applied to a single-family house in addition to an apartment complex. Alternatively, the intercom system 10 may be used in an office building, a theater, a movie theater, a public hall, a playground, a complex, a restaurant, a department store, a school, a hotel, an inn, a hospital, a nursing home, a kindergarten, a library, a museum, an art gallery, an underground mall, a train station. , may be applied to non-residential facilities such as airports.

As shown in FIG. 3, the intercom system 10 includes an acquisition section 130, a storage section (storage section 203: see FIG. 1), and a processing control section 131. The acquisition unit 130 acquires an object that includes information regarding an executor who executes at least one of a call to a called party and a conversation with the called party (which may include audio and video, for example) using the handset 1 (communication device). Obtain information. The storage unit (storage unit 203) stores target information. The processing control unit 131 changes the response to the user (of the intercom system 10) based on the accumulated target information. The "users" of the intercom system 10 mentioned here include, for example, a person who makes a call or a conversation using the handset 1 (visitor H1: see FIG. 4), a resident of each dwelling unit E1 (see FIG. 2) , and managers of apartment complexes. The visitor H1 in FIG. 4 is, for example, a delivery company. Here, it is assumed that handset 1, which is a lobby intercom, has the functions of acquisition section 130 and processing control section 131.

In the following, as an example, it is assumed that "target information" includes evaluation (evaluation information) regarding the executor as information regarding the executor, but it does not include evaluation instead of or in addition to evaluation information. It may also include information (for example, voice data of the executor, image data, etc.).

According to this configuration, the processing control unit 131 changes the response to the user (visitor H1, resident, manager, etc.) based on the accumulated target information. Therefore, it is possible to improve defense measures against unwanted visitors.

(2) Details Hereinafter, the overall configuration of the intercom system 10 according to the present embodiment will be described in detail with reference to FIGS. 1 to 7.

(2.1) Overall configuration As shown in FIG. 1, the intercom system 10 according to the present embodiment includes an arbitrary number of slave units 1 or more (one unit in FIG. 1) and a plurality of slave units (two units in FIG. 1). ) and a control device 3. Although the number of control devices 3 is one in FIG. 1, it may be any number greater than or equal to one, or may be omitted (zero). The intercom system 10 further includes a plurality of door phones 4 (two in FIG. 1) and a plurality of turnouts 5 (two in FIG. 1). Further, the intercom system 10 further includes a server device 200 and a gateway 300, as shown in FIG.

Each of the plurality of master devices 2 is, for example, a residential unit terminal installed in each residential unit E1 of the facility 100, which is an apartment complex. Each parent device 2 is configured to communicate with the handset 1 (for example, make phone calls, receive video signals, etc.). Each base unit 2 has a display unit 22 that displays images captured by the imaging unit 11 of the slave unit 1. The parent device 2 may also be installed in the management room, multipurpose room (gathering hall, guest room, kids room), etc. of the facility 100.

The control device 3 is configured to perform call control and relay signals between the handset 1 and each base device 2. The control device 3 is installed, for example, in a management room. The control device 3 relays signals transmitted and received between the handset 1 and the base device 2, for example, when the visitor H1 calls the base device 2 using the handset 1.

Each of the plurality of door phones 4 is installed at the outer entrance of each residential unit E1 of the facility 100. The plurality of door phones 4 are in one-to-one correspondence with the plurality of base units 2. A plurality of door phones 4 may correspond to one base unit 2 (multiple to one). Each door phone 4 is configured to communicate (for example, make a phone call, transmit video signals, etc.) with the corresponding base unit 2.

As described above, the handset 1 is a lobby intercom of the facility 100 and is connected to the control device 3 via the first main line 61. Each of the plurality of branching devices 5 is inserted into the second trunk line 62, and allows the plurality of base units 2 to be connected to the second trunk line 62. In this embodiment, the second trunk line 62 branches into a plurality of branch lines 63, and the plurality of turnouts 5 are provided at the branch points of the plurality of branch lines 63 on the second trunk line 62, respectively. Thereby, each master device 2 can be connected to the second main line 62 via the branch 5. Note that the turnout 5 is not an essential component for the intercom system 10, and may be omitted as appropriate.

Each main unit 2 is connected to the control device 3 via a second trunk line 62, a branch line 63, and a turnout 5. Each door phone 4 is connected to the corresponding base unit 2 via a connection line 64. Each of the first trunk line 61, the second trunk line 62, the branch line 63, and the connection line 64 is made of, for example, a twisted pair cable.

(2.2) Handset (communication device)
(2.2.1) Overall configuration of handset Next, the configuration of handset 1 (communication device) will be explained. As shown in FIG. 1, the handset 1 includes an imaging section 11, a handset-side transmission section 12, a handset-side control section 13, a handset-side operation section 14, a video processing section 15, and a storage section 16. , a sensor 17 , and a display section 18 . Further, the handset 1 includes a communication section 19 (including a speaker and a microphone) for realizing a telephone conversation with the base device 2. Further, the handset 1 has a casing that houses or holds the above-mentioned components.

The imaging unit 11 is a camera that has an imaging element and is used to capture an image of a subject. Here, the subject is visitor H1. In this embodiment, the imaging area (field of view) of the imaging unit 11 is set in front of the handset 1 so that at least the face of the visitor H1 can be imaged when the visitor H1 operates the handset 1. . In this embodiment, the imaging unit 11 is a camera that captures moving images. Furthermore, in this embodiment, the imaging unit 11 is a camera that captures color images.

The image sensor is, for example, a two-dimensional image sensor such as a CCD (Charge Coupled Devices) image sensor or a CMOS (Complementary Metal-Oxide Semiconductor) image sensor. The imaging unit 11 forms an image of light from an object on an imaging surface (light receiving surface) of an image sensor using an optical system such as a lens, and converts the light from the object into an electrical signal using the image sensor. Then, the imaging section 11 outputs the output signal of the imaging device to the video processing section 15 as a video signal.

The handset-side transmission section 12 is a communication interface for communicating with the base device 2. The slave side transmission section 12 is connected to the control device 3 via a first main line 61. In FIG. 1, the first main line 61 is shown as one line. The handset side transmission section 12 is configured to be able to communicate bidirectionally with the base device 2 via the communication section 32 of the control device 3 . The handset-side transmission unit 12 is configured to transmit a communication signal to the base unit 2. Communication signals include audio signals, video signals, control signals, and the like. Further, the handset-side transmission unit 12 receives a communication signal transmitted from the base unit 2 via the communication unit 32, and obtains an audio signal or the like by demodulating the received communication signal. The audio signal is output to the communication unit 19 via the handset side control unit 13.

The handset-side operation unit 14 is configured to accept operations from a person (for example, a visitor H1). The handset-side operation unit 14 is, for example, an input interface having a plurality of push buttons, a touch panel, and the like. The plurality of push buttons include, for example, a numeric keypad of 0 to 9, an asterisk (*) button, a delete button, and a call button. For example, when the visitor H1 wants to call a resident of a certain room number (dwelling unit number) using the handset 1, he presses the number buttons on the numeric keypad in order and inputs the room number. Finally, when the visitor H1 presses the call button, the input of the room number is confirmed, and a call is made to the base unit 2 of the dwelling unit E1 having that room number.

The video processing unit 15 is configured to receive the video signal output from the imaging unit 11 and process the video included in the video signal through signal processing. The video processing unit 15 is implemented, for example, by a device such as a DSP (Digital Signal Processor) or an FPGA (Field-Programmable Gate Array).

The sensor 17 is, for example, a pyroelectric infrared sensor, and detects a person by detecting the amount of change in infrared light that occurs when the person moves.

The slave side control unit 13 includes, for example, a computer system. A computer system mainly includes one or more processors and one or more memories as hardware. The functions of the handset-side control unit 13 are realized by one or more processors executing programs recorded in one or more memories of the computer system. The program is pre-recorded in one or more memories of the computer system. Note that the program may be provided through a telecommunications line, or may be provided by being recorded on a non-temporary recording medium readable by a computer system, such as a memory card, an optical disk, or a hard disk drive.

The handset-side control section 13 is configured to control the imaging section 11 and the handset-side transmission section 12. Further, the handset side control section 13 is configured to control the video processing section 15 and the display section 18.

The handset-side control unit 13 controls the imaging unit 11 to cause the imaging unit 11 to capture a video. For example, when the sensor 17 detects a person such as the visitor H1, the handset-side control unit 13 activates the imaging unit 11 to start capturing an image of the person. By controlling the display unit 18, the handset-side control unit 13 superimposes the real-time video being captured by the imaging unit 11 on the guide image for guiding the input of the room number, and outputs the superimposed image on the display screen.

Furthermore, the handset-side control unit 13 controls the imaging unit 11 while the corresponding base unit 2 (talking device) is calling a destination (resident), and during communication between the handset 1 and the base unit 2. Sends the image captured by the main unit 2 to the base unit 2. The video may include a first video that is a real-time video during the call, and a second video that is a past video with respect to the first video (for example, a video captured before or during the call).

The handset side control unit 13 controls the handset side transmission unit 12 to cause the handset side transmission unit 12 to transmit a communication signal to the base unit 2, and to cause the handset side transmission unit 12 to transmit a communication signal from the base unit 2. Receive communication signals. The communication signal to the base unit 2 includes an audio signal, a video signal, a control signal, and the like. Furthermore, the communication signal from the base unit 2 includes an audio signal, a control signal, and the like.

The handset-side control unit 13 controls the video processing unit 15 to cause the video processing unit 15 to process the video included in the video signal from the imaging unit 11. The video processed by the video processing unit 15 is transmitted from the slave unit side transmission unit 12 to the base unit 2.

The handset-side control unit 13 is configured to execute various functions in response to operation inputs received by the handset-side operation unit 14. The handset-side control unit 13 is configured to execute a function corresponding to the guide image currently displayed on the display screen of the display unit 18 based on the relationship with the guide image. For example, if a number button is operated while a guide image prompting the input of a room number is displayed on the display screen, the handset-side control unit 13 outputs the input number on the display screen. To go. Then, when the call button is operated after inputting the room number, the slave unit side control unit 13 transmits a call signal to the base unit 2 on the side of the person to be called, that is, the resident of the corresponding dwelling unit E1. , the base unit 2 starts calling (outputting a ringtone).

The storage unit 16 is configured of a device selected from ROM (Read Only Memory), RAM (Random Access Memory), EEPROM (Electrically Erasable Programmable Read Only Memory), and the like. The storage unit 16 stores (records) the first video and the second video captured by the imaging unit 11. Although the storage section 16 is provided outside the slave device side control section 13, it may be provided inside the slave device side control section 13. That is, the storage section 16 may be a built-in memory of the slave side control section 13. The storage unit 16 stores various data, which will be described later, in addition to the first video and second video captured by the imaging unit 11.

The display unit 18 has a display screen made of, for example, a liquid crystal display. The display unit 18 outputs (displays images) various guide images under the control of the handset-side control unit 13. Further, the display unit 18 displays an image of the visitor H1 himself captured by the imaging unit 11 under the control of the handset-side control unit 13. During a call to the base device 2 or during a conversation with the base device 2, the image of the visitor H1 is not output to the display unit 18, but is output to the base device 2 side.

Here, as shown in FIG. 3, the handset-side control unit 13 includes an acquisition unit 130, a processing control unit 131, an item setting unit 132, a correspondence setting unit 133, and an output unit 134. . In other words, the handset side control section 13 has functions as an acquisition section 130, a processing control section 131, an item setting section 132, a correspondence setting section 133, and an output section 134.

(2.2.2) Acquisition unit of handset side control unit Acquisition unit 130 acquires a visitor who is an executor who executes at least one of a call to a called party and a conversation with a called party using handset 1. Obtain target information including information regarding H1. Here, as described above, the target information includes "evaluation information" regarding the visitor H1 as information regarding the visitor H1. Here, the acquisition unit 130 acquires evaluation information from outside the slave device 1.

In the present embodiment, the evaluation information includes "manual evaluation information (other party information)" obtained by a person (for example, a resident) operating the base unit 2 to evaluate the visitor H1, and evaluations of one or more server devices 200. This includes "automatic evaluation information" through processing. The evaluation process of the server device 200 will be described later. In short, the evaluation regarding the visitor H1 is performed outside the handset 1.

The "automatic evaluation information" will be explained below.

Here, as an example, the acquisition unit 130 acquires automatic evaluation information (hereinafter referred to as "first evaluation information") including an evaluation regarding the visitor H1 who executes the call destination. In addition, when the called party (resident) starts a call with the visitor H1 in response to a call from the base unit 2, the acquisition unit 130 is configured to acquire Automatic evaluation information (hereinafter referred to as "second evaluation information") including evaluation regarding person H1 is acquired.

The first evaluation information of the automatic evaluation information includes an evaluation of the "image" of the visitor H1 who is the executor who executes the call to the called party. In particular, the first evaluation information includes, for example, an evaluation of the image (for example, a still image) of the visitor H1 at the time when the visitor H1 presses the call button and input of the room number is confirmed. The handset-side control unit 13 transfers image data including the image of the visitor H1 captured by the imaging unit 11 at the above-mentioned time point (which may be before or after the above-mentioned time point) to the server device 200 via the control device 3. , requests an evaluation of the image of the visitor H1 (transmission of an evaluation request signal). The acquisition unit 130 receives a response signal including the first evaluation information from the server device 200 via the control device 3 as a response to the evaluation request signal.

In addition to the evaluation for the image, the first evaluation information may further include the evaluation for the voice of the visitor H1 who is the executor who calls the destination. If there are multiple visitors H1, there is a possibility that the visitors H1 will be talking with each other near handset 1 before pressing the call button. For example, when the sensor 17 detects the visitor H1, the handset-side control unit 13 may start recording the voice input to the microphone of the communication unit 19. The handset-side control unit 13 records the voice uttered by the visitor H1, and transfers the recorded data (audio data) together with the image data to the server device 200 via the control device 3, so as to record the voice emitted by the visitor H1. You may request an evaluation. The image data in this case may include an image of the visitor H1 captured by the imaging unit 11 at the time when the sensor 17 detects the visitor H1, not at the time when the input of the room number is confirmed. Note that the sensor 17 is not an essential component for the intercom system 10 and may be omitted, and the image data is stored for a predetermined period of time (for example, during which the image was captured immediately before the call is made), regardless of the detection by the sensor 17. For example, it may include an image of the visitor H1 for 10 seconds).

The second evaluation information of the automatic evaluation information includes an evaluation of the "voice" of the executor who executes the call with the called party (resident). In particular, the second evaluation information includes, for example, an evaluation of the voice input into the microphone of the communication unit 19 while the resident is talking with the visitor H1 on the handset 1 side in response to a call from the base unit 2. The handset-side control unit 13 starts recording the voice input to the microphone of the talking unit 19 from the time when the base unit 2 starts processing for a call with the handset 1. The handset-side control unit 13 transfers the recorded data (voice data) to the server device 200 via the control device 3, and requests an evaluation of the voice of the visitor H1. The acquisition unit 130 receives a response signal including the second evaluation information from the server device 200 via the control device 3 as a response to the evaluation request signal.

In addition to the evaluation of the voice, the second evaluation information may further include the evaluation of the image of the visitor H1 who is the executor of the call with the destination (resident). For example, the handset-side control unit 13 transfers image data including an image of the visitor H1 captured by the imaging unit 11 during the call to the server device 200 together with audio data, and requests an evaluation of the visitor H1. It's okay.

The timing at which the handset 1 requests the server device 200 for the first evaluation information and the second evaluation information is not limited to the above timing. For example, the handset 1 may request the first evaluation information and the second evaluation information at the same time during a call. Further, the request for either the first evaluation information or the second evaluation information may be omitted.

Handset 1 may request the first evaluation information multiple times, for example, within one call period. Handset 1 may request the second evaluation information multiple times, for example, within one call period. Even if the image data transferred to the server device 200 at the Nth (N is a natural number of 1 or more) request for first evaluation information is different from the image data transferred at the N-1st request for first evaluation information, For example, the image data may be the latest image data compared to the image data at the time of the N-1st request.

The automatic evaluation information acquired by the acquisition unit 130 includes any of the following four evaluation results (hereinafter referred to as "first evaluation to fourth evaluation") regarding visitor H1. The first evaluation is an evaluation result indicating the person with the highest reliability. For example, when the visitor H1 is a resident's family, relative, or acquaintance, the first evaluation is performed. The second evaluation is the evaluation result that indicates the person with the second highest reliability. For example, if visitor H1 is a nearby resident, a delivery company, an emergency rescue worker, a police officer, etc., the second evaluation is the evaluation result. be done. The third evaluation is an evaluation result that indicates a person with relatively low trustworthiness, and visitor H1 is a person undesirable for residents (for example, a person with malicious business purposes or a person with the purpose of forceful solicitation), or a suspicious person. In some cases, it is evaluated as a third evaluation. Hereinafter, all undesirable and suspicious persons will be collectively referred to as ``nuisance visitors.'' The fourth evaluation is an evaluation result indicating a person whose reliability is unknown and does not fall under any of the first to third evaluations.For example, visitor H1 is a person who unexpectedly visited facility 100. In this case, it will be evaluated as the 4th evaluation. Even if the visitor H1 does not fall under any of the sub-items of the set evaluation items (described later), the visitor H1 is evaluated as the fourth evaluation.

It is merely an example that the visitor H1 is evaluated in four stages as described above, and the evaluation stage may be two stages, three stages, or five stages or more. The automatic evaluation information may include, for example, information on a numerical evaluation level from 0 to 100 (0 is the least reliable visitor, and the closer to 100, the more reliable the visitor). The automatic evaluation information may also include percentage evaluation information such as "85%" probability of being a nuisance visitor, "10%" probability of being an acquaintance, and "5%" probability of being a delivery company.

Next, "manual evaluation information (other party information)" will be explained.

The manual evaluation information is information regarding the other party who is at least one of the destination that the visitor H1 calls and the destination that the visitor H1 calls. In the present embodiment, the manual evaluation information is transmitted to the other party (( Here, it includes operation information regarding operation inputs from residents of dwelling unit E1.

For example, as shown in FIG. 4, during at least one of a call and a call (may be immediately after a call), the base unit 2 displays a message " ``High evaluation button R1'' and ``low evaluation button R2'' are displayed as images. The resident of dwelling unit E1 performs a touch operation on either the high evaluation button R1 or the low evaluation button R2 (which may be a push button on the operation unit 24 on the main device side) while viewing the image of the visitor H1 on the main device 2. (operation input). Then, the operation information regarding the operation input is reflected in the manual evaluation information as the resident's evaluation of the visitor H1.

Here, an image of "rating R3 (numerical value from 0 to 100)" is displayed on the display unit 22, and each time the high rating button R1 is pressed, the rating increases, and each time the low rating button R2 is pressed, the rating increases. may go down. In FIG. 4, the evaluation level R3 is "75" as an example. The initial value of the evaluation level R3 is, for example, "50". When the resident completes the operation input related to the evaluation and performs an operation to confirm the evaluation on the display unit 22 or the main unit side operation unit 24, the main unit 2 transmits a signal containing manual evaluation information to the slave unit 1, The acquisition unit 130 of the handset 1 acquires manual evaluation information (evaluation information) from the base device 2 (telephone).

If visitor H1 has been evaluated by a resident at least once in the past (a resident who is currently calling or talking, a resident of another housing unit E1, or a resident of another facility 100) , the evaluation level R3 determined at that time may be displayed on the display unit 22. Information sharing between the plurality of facilities 100 will be described later.

The operation input regarding evaluation using the high evaluation button R1, low evaluation button R2, and evaluation level R3 described above is just an example, and is not particularly limited. The base unit 2 displays a "suspicious person button" on the display unit 22 during at least one of the calling and the calling (may be immediately after the call), and the resident touches the suspicious person button. This may be reflected in the manual evaluation information as the resident's evaluation of the visitor H1. Furthermore, for example, when the resident presses and operates a pick-up button provided as the base unit side operation unit 24 of the base unit 2 to execute the so-called "pick-up function", the resident's evaluation of the visitor H1 is evaluated. may be reflected in the manual evaluation information. For example, if a resident loses the timing to end a call to an annoying visitor, by pressing the button, the "take-back function" will output a simulated telephone ringtone or a child's crying voice. This function allows you to decide when to end the call.

Furthermore, in the above example, the resident consciously inputs an operation input into the base unit 2 regarding the evaluation of the visitor H1. However, the manual evaluation information may include, for example, operation information such that the visitor does not realize that he/she has actively inputted an operation regarding the evaluation of the visitor H1. The manual evaluation information may include, for example, operation information indicating that the resident does not respond to a call from the base unit 2 even though he or she is at home, that is, does not operate the base unit 2. Information regarding the presence/absence of the resident can be managed, for example, by the resident pressing in advance an "absence button" provided as the main unit side operation section 24 of the main unit 2 to report the presence/absence of the resident. . Further, the manual evaluation information may include operation information indicating that the resident rejected the call by directly pressing an "end button" provided on the base unit side operation unit 24 of the base unit 2 during the call.

When the handset 1 receives manual evaluation information from the base device 2, it transmits it to the server device 200. The handset 1 may transmit the manual evaluation information to the server device 200 by including it in an evaluation request signal for requesting the server device 200 to evaluate the visitor H1, or at a timing different from that of the evaluation request signal. You can also send it by .

(2.2.3) Processing control unit of handset side control unit The processing control unit 131 changes the response to the users of the intercom system 10 (visitor H1, resident, manager, etc.) based on the evaluation information. . Here, it is assumed that the processing control unit 131 changes the response to the user based on the automatic evaluation information, but the processing control unit 131 may change the response to the user based on the manual evaluation information instead of the automatic evaluation information.

Hereinafter, the change in the response to the resident will be referred to as the "first change," the change in the response to the visitor H1 will be referred to as the "second change," and the change in the response to the manager will be referred to as the "third change."

The first to third changes are all changes related to the intercom function itself. In other words, the processing control unit 131 changes the response regarding the intercom function itself based on the evaluation information.

The first change is a change regarding the base device 2. The processing control unit 131 controls the base device 2 based on the evaluation information (at least one of the first evaluation information and the second evaluation information) to execute the first change. The first change may include a change regarding execution or non-execution of a call in the base device 2.

Specifically, for example, if the evaluation result of the evaluation information is the third evaluation, the processing control unit 131 does not execute the call on the base device 2, and if the evaluation result of the evaluation information is an evaluation other than the third evaluation. If so, the call is executed on the base device 2. If the evaluation result of the evaluation information is the third evaluation and the call is not executed, it is preferable that the base unit 2 notifies the user of this through a pop-up display on the display unit 18. For example, the handset 1 includes an instruction regarding the first change (execution or non-execution of a call) in a call signal, and transmits the instruction to the base unit 2.

Further, the first change may include a change regarding execution or non-execution of the alert in the base device 2. The alert is for calling residents' attention regarding the visitor H1. The alert may be executed by a display from the display unit 22 of the base unit 2, or may be executed by an audio output from the notification unit 27 of the base unit 2. Further, the attention may be given using a specific tone, for example, a different ring tone than usual may be output.

Specifically, for example, when the evaluation result of the evaluation information is the third evaluation, the processing control unit 131 displays a pop-up message on the display unit 22 of the base unit 2 to indicate that the visitor H1 is a troublesome visitor. Notice. Even if the evaluation result of the evaluation information is an evaluation other than the third evaluation, the processing control unit 131 determines what type of person the visitor H1 is (family member, relative, acquaintance, delivery company, etc.), based on the parent's information. The notification may be made as a pop-up display on the display unit 22 of the device 2. It is desirable that the display unit 22 alerts the user while the base unit 2 is calling, based on the first evaluation information. However, the warning by the display unit 22 may be executed based on the second evaluation information while the base unit 2 is talking.

When the alert is executed based on the first evaluation information, the handset 1 transmits an instruction regarding the first change (execution or non-execution of the alert) to the base unit 2 in a call signal. When the alert is executed based on the second evaluation information, the handset 1 transmits an instruction regarding the first change (execution or non-execution of the alert) to the base unit 2 at a transmission timing different from that of the call signal. do.

The second change is a change regarding the handset 1. The processing control unit 131 executes the second change based on the evaluation information (at least one of the first evaluation information and the second evaluation information). The second change may include changing the display content on the display unit 18 of the handset 1. Further, the second change may include a change in the output content output from the speaker of the communication unit 19 of the handset 1.

Specifically, for example, when the evaluation result of the evaluation information is the third evaluation, the processing control unit 131 displays a message on the display unit 18 of the handset 1 or the dummy call to the visitor H1. A notification is sent from the speaker of the communication unit 19 (dummy notification). Then, after a certain period of time has elapsed since the start of the dummy notification, the processing control unit 131 sends a message from the display unit 18 of the handset 1 or the speaker of the communication unit 19 to the effect that the called resident is away or that the call cannot be made. Notice.

The third change is a change regarding the control device 3. The processing control unit 131 executes the third change based on the evaluation information (at least one of the first evaluation information and the second evaluation information). The third change may include changing the display content on the display monitor (which may be a display lamp) of the control device 3. Further, the third change may include a change in the output content output from the speaker of the control device 3.

Specifically, for example, when the evaluation result of the evaluation information is the third evaluation, the processing control unit 131 notifies from the display monitor of the control device 3 that the visitor H1 is a troublesome visitor. For example, it is desirable that the display monitor of the control device 3 outputs a message indicating that the call has been disabled on the corresponding dwelling unit E1 side.

The processing control unit 131 may notify the evaluation result from the display monitor of the control device 3 even if the evaluation result of the evaluation information is an evaluation other than the third evaluation.

Note that the above-mentioned contents executed for the control device 3 in this third change may be similarly executed for the information terminal 50 in a fourth change to be described later.

By the way, the processing control unit 131 may change the response regarding external functions other than the intercom function based on the evaluation information (hereinafter referred to as "fourth change").

The fourth change may include, for example, a change regarding the unlocking of the electric locking device 70 (FIG. 1) at the door 7 of the common entrance in the facility 100, or a change regarding the locking maintenance. For example, when the evaluation result of the evaluation information is the first evaluation or the second evaluation, the processing control unit 131 transmits an unlock signal to the electric lock device 70 so as to cause the electric lock device 70 to unlock. Good too. In this case, the call in the first change may also not be executed, and instead, the resident may be notified that the visitor unlocked the electric lock device 70 without calling, for example, because of a family member.

Further, the fourth change may include a change regarding execution or non-execution of notification on one or more (here, one) information terminal 50 (see FIG. 2) carried by the resident.

Below, the information terminal 50 will be explained first. The information terminal 50 is, for example, a communicable portable terminal such as a mobile phone, a smartphone, or a tablet. The information terminal 50 has installed dedicated application software (first communication application software) that uses short-range wireless communication to communicate with the base unit 2 via the router 60 (see FIG. 2) in the dwelling unit E1. . When a resident carrying the information terminal 50 is present in the house, the information terminal 50 communicates with the base device 2 by starting the first communication application software.

In addition, the information terminal 50 has installed dedicated application software (second communication application software) that communicates with the base device 2 (or control device 3) via the public network NT1 such as the Internet, the server device 250, and the router 60. are doing. When a resident carrying the information terminal 50 is outside the house, the information terminal 50 communicates with the base device 2 (or control device 3) by activating the second communication application software. Identification information (telephone number, Mac address information, etc.) of the information terminal 50 is registered in advance in the base device 2 (or control device 3). Whether the resident's whereabouts are inside or outside the home may be managed, for example, by reporting using the "absence button" of the base unit 2 described above. Note that FIG. 2 shows, as an example, communication between the information terminal 50 and the base unit 2 when a resident carrying the information terminal 50 is outside the house.

The handset 1 can communicate with the information terminal 50 registered in advance via the base device 2 (or control device 3) in each dwelling unit E1. Handset 1 may be able to communicate with information terminal 50 directly, for example, from gateway 300 without going through base unit 2 (or control device 3). For example, if the evaluation result of the evaluation information is the third evaluation, the processing control unit 131 determines that the visitor H1 is a nuisance visitor via the base device 2 (or control device 3) in the destination dwelling unit E1. A notification signal including a certain fact is transmitted to the information terminal 50, and the information terminal 50 is notified of the fact. When the information terminal 50 exists outside the home, the base device 2 transmits a notification signal together with identification information to the server device 250 via the router 60, and the server device 250 selects the information terminal 50 corresponding to the received identification information. send a notification signal to. When the information terminal 50 exists outside the home, the control device 3 transmits a notification signal together with identification information to the server device 250 via the gateway 300, and the server device 250 selects the information terminal 50 corresponding to the received identification information. A notification signal may be sent to.

In addition to the above notification signal, the handset 1 transmits a calling signal, a video signal, etc. to the information terminal 50 via the base unit 2 (or control device 3) in the dwelling unit E1. When a resident carrying the information terminal 50 is present in the house, the base unit 2 transmits a calling signal to the information terminal 50 via the router 60. When a resident carrying the information terminal 50 is outside the home, the base unit 2 transmits a call signal together with identification information to the server device 250 via the router 60, and the server device 250 responds to the received identification information. A calling signal is transmitted to the information terminal 50. When a resident carrying the information terminal 50 is outside the home, the control device 3 transmits a call signal together with identification information to the server device 250 via the gateway 300, and the server device 250 responds to the received identification information. A calling signal may be transmitted to the information terminal 50. Therefore, when the visitor H1 makes a call from the handset 1, the ring tone is also output to the information terminal 50, and the resident can use the information terminal 50 to view the image of the visitor H1 both inside and outside the home. It is possible to make calls while using the device. However, for example, when the evaluation result of the evaluation information is the third evaluation, the processing control unit 131 does not execute the call to the information terminal 50, similarly to the base device 2 in the first change, and the evaluation result of the evaluation information If the evaluation is other than the third evaluation, a call to the information terminal 50 is executed.

By performing the processes related to the first to third changes in this manner, it is possible to take defensive measures against troublesome visitors by using the intercom function. Further, by performing the process related to the fourth change, it is possible to take defensive measures against troublesome visitors by using external functions other than the intercom function.

By the way, here, the processing control unit 131 changes the response individually for each visitor H1 (executor) who is calling or talking using the handset 1 (telephone device). However, the processing control unit 131 does not need to change the response for each visitor H1, and for at least one of the first to fourth changes, it applies to all visitors regardless of the evaluation of the visitor H1. A common response may be taken for the person H1. For example, in the first change, the main device 2 may always issue a warning regardless of the visitor H1's evaluation. However, the defensive measures will be better improved if the response is changed individually for each visitor H1.

(2.2.4) Item Setting Unit of Handset Side Control Unit The item setting unit 132 sets evaluation items. The acquisition unit 130 acquires evaluation information corresponding to the evaluation item set by the item setting unit 132. The evaluation items here are classified into two types, for example, large items and small items.

Operations related to setting evaluation items can be executed by the slave device 1, for example, but may also be executed by the master device 2 or the control device 3 of each dwelling unit. For example, by performing a specific operation input with a high level of security known only to the manager of the facility 100 or the installer of the intercom system 10 to the display unit 18 or the handset-side operation unit 14, the display unit 18 can perform evaluation. Display the item setting screen. The person setting the evaluation item can set the evaluation item through the setting screen. The evaluation items may be set individually for each dwelling unit E1, or may be set all at once for each facility 100.

Types of major items include "image" and "audio". For example, when "image" is selected as a major item of evaluation items on the setting screen, the item setting unit 132 sets "major item: image." Information in which the major evaluation item is set to “image” is stored in the storage unit 16. The handset-side control unit 13 refers to the storage unit 16 when requesting the server device 200 to evaluate the visitor H1. Then, when confirming that the major item set by the item setting unit 132 is “image”, the handset side control unit 13 transfers the image data including the image of the visitor H1 captured by the imaging unit 11 to the server device. 200 to request an evaluation of the visitor H1's image.

Further, if the set major item is "sound", the handset-side control unit 13 transfers both audio data including the voice of the visitor H1 to the server device 200, and evaluates the voice of the visitor H1. request. Further, if the set major items are both "image" and "audio", the handset-side control unit 13 transfers both the image data and the audio data to the server device 200, and combines them with the image of the visitor H1. Request evaluation for both audio.

Note that instead of the handset 1 selecting data to be transferred when requesting evaluation according to the set major items, the server device 200 may perform the evaluation according to the set major items.

Small items are more detailed items within each large item. The types of small items in the large item "image" may include, for example, "gender", "age group", "height", "clothing", "visit time", and the like. The types of small items in the large item "voice" may include, for example, "gender," "age group," "visit time zone," and the like.

Among the small items, there may be items (such as age group) that cannot be determined by the handset 1 that does not have the visitor H1 evaluation function. Therefore, the handset 1 requests the server device 200 for evaluation, including information on the set sub-items. For example, if the set sub-item is "age group (adult)", the server device 200 performs a more detailed evaluation only when the visitor H1 is evaluated as an adult based on the image (or audio), Evaluation information (including any of the first to fourth evaluations) is returned to the slave device 1. If the server device 200 evaluates that the visitor H1 is a child, the server device 200 returns evaluation information to the child device 1 as a fourth evaluation. Alternatively, the handset-side control unit 13 may adopt the evaluation information from the server device 200 only when the age evaluation is “adult” in the evaluation information received from the server device 200. If the age evaluation is a child, the handset-side control unit 13 may treat the child as a fourth evaluation even if the evaluation information from the server device 200 is a third evaluation.

In short, when the set sub-item is "by age (adult)", if the age evaluation is a child, the child is excluded from being called out or alerted in response to the third evaluation. Similarly, when the set sub-item is "gender (male)" and the gender evaluation is female, the user is excluded from being called out or alerted in response to the third evaluation. Further, when the set sub-item is "height (150 cm or more)", if the height is less than 150 cm, the person is excluded from being called out or alerted in the third evaluation. Further, when the set sub-item is "clothing (suit)", if the visitor H1 is not wearing a suit, he or she is excluded from being called out or alerted in the third evaluation. Furthermore, if the set sub-item is "visit time (9:00 a.m. to 18:00 p.m.)" and the visit time is 19:00 p.m., the non-call and Excluded from the alert.

By providing the item setting section 132 in this manner, filtering regarding evaluation information can be performed.

(2.2.5) Compatibility Setting Unit of Handset Side Control Unit The compliance setting unit 133 sets whether to enable or disable changes in response. In short, the correspondence setting unit 133 sets validity or invalidity for the first to fourth changes that the processing control unit 131 implements based on the evaluation information. The first to fourth changes may be enabled or disabled individually, or may be enabled or disabled all at once.

The operation related to the setting of validity and invalidity can be executed by the slave unit 1, for example, but may also be executed by the master unit 2 or the control device 3 of each dwelling unit. For example, by performing a specific operation input with a high level of security known only to the manager of the facility 100 or the installer of the intercom system 10 to the display unit 18 or the handset-side operation unit 14, the display unit 18 can be made effective. and display the invalid setting screen. The setter can enable or disable the first to fourth changes through the setting screen. Validity and invalidity may be set individually for each dwelling unit E1, or may be set collectively for each facility 100.

“Valid” for the first to fourth changes means that the processing control unit 131 changes the evaluation information to Based on this, processes related to the first to fourth changes are executed.

On the other hand, "invalid" in the first to fourth changes means that the processing control unit 131 does not execute the above processing. For example, when the first change is set to "invalid", handset 1 unconditionally causes base unit 2 to call all visitors H1, and alerts them from base unit 2. do not have. Alternatively, the slave unit 1 may unconditionally execute the process corresponding to the fourth evaluation, for example.

By providing the correspondence setting section 133 in this way, it is possible to set whether or not to change the correspondence, thereby improving convenience.

(2.2.6) Output unit of slave side control unit The output unit 134 outputs evaluation information. For example, the output unit 134 outputs the evaluation information received from the server device 200 to devices other than the slave device 1 (base device 2, control device 3, information terminal 50, server device 250, etc.). The output unit 134 may output the evaluation information each time the visitor H1 visits the facility 100, or may pool a plurality of pieces of evaluation information in the storage unit 16 and output it periodically (for example, once a day or once a day). It may be output once a month, etc.).

By providing the output unit 134 in this way, the evaluation information can be used at the output destination.

(2.3) Configuration of base unit Next, the configuration of base unit 2 will be explained. As shown in FIG. 1, the parent device 2 includes a parent device side transmission section 21, a display section 22, a parent device side control section 23, a parent device side operation section 24, a video processing section 25, and a storage section 26. and a notification section 27. Furthermore, the main device 2 includes a communication section 29 (including a speaker and a microphone) for realizing a communication with the handset 1 and the door phone 4.

The base unit side transmission unit 21 is a communication interface for communicating with the slave unit 1 and the door phone 4. The main device side transmission section 21 is connected to the control device 3 via the second main line 62, the branch line 63, and the branch 5. In FIG. 1, the second main line 62 and branch line 63 are shown as one line. The parent unit side transmission unit 21 is configured to be able to communicate bidirectionally with the slave unit 1 via the communication unit 32 of the control device 3 . The base unit side transmission unit 21 is configured to transmit a communication signal to the slave unit 1. Communication signals include audio signals, control signals, and the like. Further, the base unit side transmission unit 21 receives a communication signal transmitted from the slave unit 1 via the communication unit 32, and obtains an audio signal, a video signal, etc. by demodulating the received communication signal. The audio signal is output to the communication unit 29 via the base unit side control unit 23, and the video signal is output to the display unit 22 via the base unit side control unit 23.

The display unit 22 is configured to display the video from the video processing unit 25 (for example, the video captured by the imaging unit 11 of the slave device 1). The display section 22 is, for example, a liquid crystal display. When the base device 2 includes a touch panel display, the touch panel display may serve as the display section 22 and the base device side operation section 24.

The main unit side operation unit 24 is configured to accept operations from a person (for example, a resident). When a predetermined operation (for example, pressing the call button) is performed on the base unit side operation unit 24 while the base unit side transmission unit 21 is receiving a call signal for calling a resident, the slave unit 1 Voice communication becomes possible between the base unit 2 and the base unit 2.

The video processing section 25 is configured to receive the video signal from the handset 1 received by the base device side transmission section 21 and process the video included in the video signal through signal processing. The video processing unit 25 is configured to perform, for example, a combination process of combining a plurality of videos. In this embodiment, the video processing unit 25 creates one video by combining a first video, which is a real-time video, and a second video, which is a past video, in the combining process. The video processing unit 25 is realized, for example, by a device such as a DSP or an FPGA.

The parent device side control unit 23 includes, for example, a computer system. A computer system mainly includes one or more processors and one or more memories as hardware. The functions of the main unit side control unit 23 are realized by one or more processors executing programs recorded in one or more memories of the computer system. The program is pre-recorded in one or more memories of the computer system. Note that the program may be provided through a telecommunications line, or may be provided by being recorded on a non-temporary recording medium readable by a computer system, such as a memory card, an optical disk, or a hard disk drive.

The parent device side control section 23 is configured to control the parent device side transmission section 21 and the display section 22. Furthermore, the main device side control section 23 is configured to control the video processing section 25. The base unit side control unit 23 controls the base unit side transmission unit 21 to cause the base unit side transmission unit 21 to transmit a communication signal to the slave unit 1, and causes the base unit side transmission unit 21 to transmit a communication signal from the slave unit 1 to the base unit side transmission unit 21. receive communication signals. The communication signal to the handset 1 includes an audio signal, a control signal, and the like. Furthermore, the communication signal from handset 1 includes an audio signal, a video signal, a control signal, and the like.

The parent unit side control unit 23 controls the display unit 22 to display the video sent from the slave unit 1 on the display unit 22. For example, on the display screen of the display unit 22, the parent device side control unit 23 displays a first video, which is a real-time video, in a large size, and displays a second video, which is a past video, in a small size.

The storage unit 26 is configured with a device selected from ROM, RAM, EEPROM, or the like. The storage unit 26 stores the first video and the second video received from the handset 1. Although the storage section 26 is provided outside the main device side control section 23, it may be provided inside the main device side control section 23, or may be a built-in memory of the main device side control section 23. .

The notification unit 27 is configured to output a ringing tone, for example. When there is a call from the handset 1, the base unit side control unit 23 causes the notification unit 27 to output a ringing tone.

Here, the base unit side control unit 23 executes the call or non-executes the call in accordance with the instruction regarding the first change received from the slave unit 1 (processing control unit 131). The instruction regarding the first change is included in the calling signal (or instruction signal) received from handset 1. If the content of the instruction regarding the first change indicates non-execution of the call, the base unit side control unit 23 does not execute the call even if it receives the call signal. In this case, the main unit side control unit 23 causes the display unit 22 to display a pop-up message to the effect that the call is not executed (invalidated) because the visitor H1 is a troublesome visitor.

Furthermore, if the content of the instruction regarding the first change indicates execution of a warning, the base unit side control unit 23 causes the display unit 22 to pop-up display a message indicating a warning. Alternatively, the main device side control unit 23 causes the notification unit 27 to output a voice message indicating a warning.

Furthermore, the main unit side control unit 23 may cause the notification unit 27 to output a ringing tone different from the normal ringing tone instead of outputting the voice. For example, if the (normal) ringing tone for evaluations other than the third evaluation is "Pororon, Pororon", the ringtone for the third evaluation may be "Poron... Poron...". The output regarding calling attention may be performed from the speaker of the communication unit 29. These message data and ring tone data are stored in the storage unit 26 or built-in memory. The history data of instructions regarding the first change is also stored in the storage unit 26 or built-in memory, and the resident can display a list of history data (for example, the date and time of visitor H1's visit, the video of visitor H1, and It is desirable to be able to confirm the evaluation results (e.g., the evaluation results for visitor H1).

Furthermore, as described above, during at least one of the call and the call, the base unit side control unit 23 displays the "high rating button R1" and " The low evaluation button R2 may be displayed as an image. The master unit side control unit 23 transmits a signal including manual evaluation information from the resident to the slave unit 1. The manual evaluation information may be immediately reflected in the first to fourth changes on the handset 1 side. For example, if handset 1 receives manual evaluation information indicating a low rating from base unit 2 during a call, it will immediately notify the display unit 18 or the talking unit of handset 1 that the called resident is away. Notifications can be sent from 19 speakers. The manual evaluation information is transmitted from the handset 1 to the server device 200 and is reflected in the next evaluation process in the server device 200.

(2.4) Configuration of control device Next, the configuration of the control device 3 will be explained. As shown in FIG. 1, the control device 3 includes a signal processing section 31 and a communication section 32.

The communication unit 32 includes a first communication interface for communicating with the slave device 1 and the base device 2. The communication unit 32 is connected to the slave unit 1 via the first main line 61. Further, the communication unit 32 is connected to the base unit 2 via the second main line 62, the branch line 63, and the branch 5. The communication unit 32 is configured to be able to communicate bidirectionally with the slave side transmission unit 12 of the slave unit 1 . Further, the communication unit 32 is configured to be able to communicate bidirectionally with the base unit side transmission unit 21 of the base unit 2. In other words, the communication unit 32 is configured to relay communication between the base unit side transmission unit 21 and the slave unit side transmission unit 12. Therefore, the communication unit 32 relays the communication signal transmitted from the slave side transmission unit 12 of the slave unit 1 and transmits it to the plurality of base units 2. Here, the communication signal transmitted from the handset 1 includes information (for example, an address, etc.) for specifying the base device 2 that is the transmission destination. Therefore, among the plurality of base devices 2, only the base device 2 whose address assigned to itself matches the address included in the communication signal can receive the communication signal. Furthermore, the communication unit 32 relays communication signals transmitted from each of the plurality of base units 2 and transmits them to the slave unit 1 .

The communication unit 32 also includes a second communication interface for communicating with the server device 200. The gateway 300 is connected to the public network NT1, and the communication unit 32 communicates with the server device 200 via the gateway 300 and the public network NT1.

The signal processing unit 31 includes, for example, a computer system. A computer system mainly includes one or more processors and one or more memories as hardware. The functions of the signal processing section 31 are realized by one or more processors executing programs recorded in one or more memories of the computer system. The program is pre-recorded in one or more memories of the computer system. Note that the program may be provided through a telecommunications line, or may be provided by being recorded on a non-temporary recording medium readable by a computer system, such as a memory card, an optical disk, or a hard disk drive.

The signal processing section 31 is configured to control the communication section 32. Specifically, by controlling the communication unit 32, the signal processing unit 31 causes the communication signal transmitted from the handset 1 to be transmitted to the plurality of base units 2, and from each of the multiple base units 2. The communication signal to be transmitted is caused to be transmitted to the handset 1.

Further, the signal processing unit 31 controls the communication unit 32 to cause the evaluation request signal transmitted from the handset 1 to be transmitted to the server device 200 via the gateway 300 and the public network NT1. Further, the signal processing unit 31 controls the communication unit 32 to cause the slave unit 1 to transmit the response signal transmitted from the server device 200.

Here, the control device 3 notifies, for example, from the display monitor of the control device 3 that the visitor H1 is a troublesome visitor, in accordance with the instruction signal including the instruction regarding the third change, which is received from the handset 1. Therefore, in the management room where the control device 3 is located, the manager of the facility 100 can receive notification from the display monitor of the control device 3 and know the presence of such a visitor H1. The administrator can directly respond to the visitor H1 on behalf of the resident, and can also contact external parties (for example, a security company, etc.).

(2.5) Server device (evaluation processing)
(2.5.1) Overall configuration of server device The configuration of the server device 200 will be described below. As shown in FIG. 1, the server device 200 includes a communication section 201, an evaluation section 202, and a storage section 203 (storage section). The server device 200 may be the same device as the server device 250 illustrated in FIG. 2, or may be a different device. For example, the server device 200 may be configured in a cloud (cloud computing). The evaluation unit 202 of the server device 200 may be configured to constantly perform machine learning to find the optimal solution for the response using deep learning or the like.

The communication unit 201 is a communication interface for communicating with the handset 1 in one or more (here, plural) facilities 100. The communication unit 201 is connected to the public network NT1. The communication unit 201 is capable of communicating with the handset 1 via the public network NT1, the gateway 300 in the facility, and the control device 3. The server device 200 receives an evaluation request signal from the handset 1 via the communication unit 201, and transmits a response signal to the handset 1 in response to the evaluation request signal.

The evaluation unit 202 executes evaluation processing. Evaluation unit 202 includes, for example, a computer system. A computer system mainly includes one or more processors and one or more memories as hardware. The functions of the evaluation unit 202 are realized by one or more processors executing programs recorded in one or more memories of the computer system. The program is pre-recorded in one or more memories of the computer system. Note that the program may be provided through a telecommunications line, or may be provided by being recorded on a non-temporary recording medium readable by a computer system, such as a memory card, an optical disk, or a hard disk drive.

The evaluation unit 202 obtains an evaluation (any of the first to fourth evaluations) for the visitor H1 based on the evaluation request signal received from the handset 1.

The storage unit 203 (storage unit) is composed of a device selected from ROM, RAM, EEPROM, or the like. The storage unit 203 stores various information that will be described later. The storage unit 203 (storage unit) stores target information (here, evaluation information is included as an example).

By the way, if the visitor H1 is a troublesome visitor, there is a high possibility that he will visit multiple facilities 100 in the vicinity. Therefore, the server device 200 acquires information regarding the visitor H1 (executor) from a plurality of facilities 100, each of which is provided with a handset 1 (communication device), and shares the information among at least a plurality of facilities 100.

Specifically, the server device 200 collects the information of the visitor H1 from the child devices 1 of the plurality of facilities 100 managed by the server device 200, stores (accumulates) the information in the storage unit 203, and further collects information about the visitor H1 from the child devices 1 of the plurality of facilities 100 that the server device 200 manages. Information about the visitor H1 is distributed to another server device that manages a plurality of other facilities 100. On the other hand, the server device 200 receives information about the visitor H1 collected by the other server device from the other server device and stores it in the storage unit 203. Hereinafter, this shared information will be referred to as "stored shared information." The stored and shared information includes image data, audio data, evaluation information (including automatic evaluation information and manual evaluation information), etc. of a large number of visitors H1. The amount of accumulated shared information increases over time and can be updated to more accurate information. Further, as the number of facilities 100 in which the intercom system 10 is introduced increases, the amount of stored shared information increases.

For example, when the server device 200 receives an evaluation request signal from the handset 1 of a certain facility 100 that it manages, it refers to the accumulated shared information, determines the evaluation information, and sends the evaluation request signal to the handset 1 as a response signal. return.

(2.5.2) Evaluation of Audio Data The operation of the evaluation unit 202 will be described below when the received evaluation request signal includes audio data. The evaluation unit 202 includes first to fourth processing steps as evaluation processing of the visitor H1 based on the audio data. However, the order of these processing steps is not particularly limited. Also, at least one of these processing steps may be omitted.

In the first processing step, the evaluation unit 202 converts audio data into text data. The first processing step does not need to be performed by the server device 200, and may be performed by the slave device 1 or the control device 3. In other words, the evaluation request signal may further include converted text data in addition to the audio data.

In the second processing step, the evaluation unit 202 checks whether the text data includes a specific keyword. The evaluation unit 202 then estimates the evaluation according to the type of specific keyword included. The specific keyword is stored in the storage unit 203.

The specific keywords may include low-rating keywords that are associated with sales or solicitation purposes. Further, the specific keyword may include a low-quality keyword with a low quality of wording. If the text data includes a low-evaluation keyword, the evaluation unit 202 weights (evaluation) such that the visitor H1 is likely to be a person worthy of the third evaluation.

Specific keywords may include highly rated keywords such as residents' names (first names). Further, the specific keywords may include highly rated keywords with high affinity. If the text data includes a highly rated keyword, the evaluation unit 202 weights the visitor H1 to indicate that there is a high possibility that the visitor H1 is a person worthy of the first evaluation.

The specific keywords may include medium-rated keywords that are associated with delivery, etc. (for example, the name of a delivery company). If the text data includes a medium-evaluation keyword, the evaluation unit 202 weights the evaluation of visitor H1 such that the visitor H1 is likely to be a person worthy of the second evaluation.

If the text data does not include any specific keywords, the evaluation unit 202 weights the evaluation of visitor H1 such that the visitor H1 is likely to be a person worthy of the fourth evaluation.

Specific keywords may be updated from time to time. The server device 200 can utilize services on various platforms connected to the public network NT1. The server device 200 may use services on the platform to download the latest keywords and add, delete, and modify specific keywords.

In the third processing step, the evaluation unit 202 performs voiceprint analysis from the audio data. The evaluation unit 202 may determine gender, age, height, physical condition, etc. from the voice data. The server device 200 may include the determination results such as gender and age determined in the third processing step in the evaluation information and transmit it to the handset 1 as a response signal. In particular, the evaluation unit 202 weights the evaluation based on the accumulated shared information. The evaluation unit 202 determines, for example, whether there is any stored shared information that matches the received audio data. If the voice data matching the voice data of the visitor H1 exists in the stored shared information, the evaluation unit 202 refers to the evaluation information linked to the voice data. It is desirable for the evaluation unit 202 to refer not only to the audio data but also to information about the time of visit.

In the fourth processing step, the evaluation unit 202 weights the evaluation based on manual evaluation information (opponent information). If the received evaluation request signal includes manual evaluation information, the evaluation unit 202 weights the evaluation with emphasis on the manual evaluation information. Furthermore, if voice data that matches the voice data of visitor H1 exists in the stored and shared information in the third processing step, the evaluation unit 202 performs evaluation with reference to manual evaluation information linked to the voice data. Try to estimate.

(2.5.3) Evaluation of Image Data The operation of the evaluation unit 202 when the evaluation request signal includes image data will be described below. The evaluation process for the visitor H1 based on the image data includes, for example, the following fifth and sixth processing steps, but any of the processing steps regarding the audio data described above may also be applied to the evaluation process based on the image data. good.

In the fifth processing step, the evaluation unit 202 performs image analysis from the image data, for example. When the image data includes a face image of the visitor H1, the evaluation unit 202 may determine the gender, age, height, physical condition, etc. from the image data. Furthermore, when the image data includes an image of the visitor H1's clothes, the evaluation unit 202 extracts information (color, pattern, etc.) regarding the uniform and hat worn by the visitor H1. The evaluation unit 202 also extracts information regarding a symbol mark (for example, unique to a delivery company) attached to a uniform or a hat.

In the sixth processing step, the evaluation unit 202 performs facial image authentication of the visitor H1. The evaluation unit 202 refers to the accumulated shared information, and if there is a face image of a person matching the received face image of the visitor H1 in the accumulated shared information, it refers to the evaluation information linked to the person. and weight the evaluation. Furthermore, the evaluation unit 202 determines the presence or absence of matching information in the accumulated shared information based on the extracted information such as gender, age, height, physical condition, etc., as well as clothing and symbol marks determined in the fifth processing step. Search and estimate the evaluation.

The stored and shared information may include a delivery schedule of a delivery company. The server device 200 may receive in advance information that can identify the delivery company scheduled to deliver, the scheduled delivery time, etc. from a server managed by the delivery company (or from the resident's master device 2 or information terminal 50). . The evaluation unit 202 may refer to the delivery schedule in the stored shared information to estimate the evaluation.

(2.5.4) Determination of evaluation information The evaluation unit 202 performs a comprehensive evaluation of the visitor H1 based on the evaluation results (weighted) in the first to sixth processing steps described above, and Determine which of the 4th evaluations falls under. Then, the evaluation unit 202 returns evaluation information including any of the determined first to fourth evaluations to the handset 1 as a response signal.

The evaluation unit 202 also updates the accumulated shared information to the latest state using the received audio data and manual evaluation information, the determined evaluation information, and the like.

(2.6) Operation of intercom system The operation of intercom system 10 will be described below.

[Operation example 1]
First, a case where the visitor H1 is a troublesome visitor will be described with reference to FIG. 5, as an example. Here, the explanation will focus on the operation when the handset 1 acquires the first evaluation information including the evaluation regarding the visitor H1 who executes the call destination.

The sensor 17 of the handset 1 detects the visitor H1 (step S1). In response to the detection of the visitor H1, the handset 1 activates the imaging unit 11 and starts imaging the visitor H1 (step S2). However, as described above, the sensor 17 is not an essential component, and this step may be omitted, for example, if the imaging section 11 is always in operation. The handset 1 outputs a guide screen on the display screen of the display unit 18 with the image of the visitor H1 being imaged superimposed thereon.

The visitor H1 inputs the room number of the dwelling unit E1 to be called according to the guidance screen, and finally presses the call button (step S3), so that the handset 1 confirms the input of the room number. Here, the handset 1 sends an evaluation request signal containing image data of an image obtained by imaging the visitor H1 (for example, a still image at the moment the call button is pressed) to the server device via the control device 3. 200 (step S4). Handset 1 actually suspends the execution of the call to base unit 2 until it receives automatic evaluation information from server device 200, but displays a message to visitor H1 such as "Currently on call". Department 18 will notify you.

The server device 200 executes evaluation processing (step S5). Since the evaluation request signal includes image data, the evaluation unit 202 of the server device 200 performs image analysis (mainly the fifth and sixth processing steps).

After determining the automatic evaluation information (any of the first to fourth evaluations), the server device 200 transmits a response signal including the automatic evaluation information to the slave device 1 via the control device 3 (step S6). , and further updates the stored shared information (step S7: storage step). Here, the automatic evaluation information is the third evaluation.

Handset 1 acquires automatic evaluation information (evaluation information) including evaluation regarding visitor H1 (executor) from server device 200 (obtaining step). The handset 1 changes the response to the user of the intercom system 10 based on the automatic evaluation information (processing control step).

Handset 1 transmits an instruction signal instructing the first change to base unit 2 (step S8). As a first change, the slave device 1 changes the calling of the base device 2 to non-execution (that is, does not output a ring tone). Furthermore, as a first change, the slave unit 1 displays on the display unit 22 of the base unit 2 the fact that the call is not executed (including the reason) (step S9).

As a second change, the handset 1 notifies the visitor H1 from the display unit 18 that the called resident is away (step S10).

Handset 1 transmits an instruction signal instructing the third change to control device 3 (step S11). As a third change, the handset 1 displays on the display monitor of the control device 3, for example, a message that a troublesome visitor has arrived and the call has been disabled (step S12). The handset 1 may notify not only the control device 3 but also, for example, a server managed by a security company that an unwanted visitor has visited.

As a fourth change, the handset 1 maintains the locked state of the electric locking device 70 of the door 7. In this case, the handset 1 does not need to transmit an instruction signal instructing the fourth change to the electric lock device 70.

Thereafter, when the resident learns that the call has been disabled through the display unit 22 of the base unit 2, the resident himself/herself sees the visitor H1 while watching the image of the visitor H1 displayed on the display unit 22. The evaluation is performed and manual evaluation information is input into the base unit 2 (step S13). Since this manual evaluation information is an evaluation regarding the visitor H1 who executes the call, it is the first evaluation information like the automatic evaluation information.

Base unit 2 transmits a signal including manual evaluation information to slave unit 1 (step S14). The slave device 1 acquires manual evaluation information (evaluation information) including the evaluation regarding the visitor H1 (executor) from the base device 2 (obtaining step). The handset 1 creates an evaluation update signal that associates the image data of the visitor H1 with the manual evaluation information (step S15: association process), and transmits it to the server device 200 via the control device 3 (step S16). ). Upon receiving the evaluation update signal, the server device 200 updates the accumulated shared information (step S17: accumulation step).

[Operation example 2]
Here, it is assumed that the automatic evaluation information (step S6 of operation example 1) of the response signal received by the slave device 1 from the server device 200 is the second evaluation, and the slave device 1 makes the first change to the base device. The case of executing call 2 will be explained with reference to FIG.

Handset 1 transmits an instruction signal instructing the first change to base unit 2 (step S21). As a first change, the handset 1 changes the calling of the base device 2 to execution (that is, outputs a ring tone). When the base unit 2 receives the instruction signal (calling signal), it outputs a ringing tone (step S22).

Here, the resident evaluates the visitor H1 himself while watching the image of the visitor H1 output on the display unit 22 of the base unit 2 that is calling, and inputs manual evaluation information into the base unit 2 ( Step S23). In other words, although the server device 200 gave the second evaluation (corresponding to a delivery company or the like), when the resident actually views the video, there is a possibility that the visitor H1 is judged to be a nuisance visitor. The resident presses the low evaluation button R2 (or suspicious person button) displayed on the display section 22 without responding to the call. Upon receiving the manual evaluation information, base unit 2 immediately stops outputting the ringing tone (step S24). Base device 2 transmits manual evaluation information and a cancellation signal indicating that the call has been canceled to handset 1 (step S25). Since this manual evaluation information is an evaluation regarding the visitor H1 who executes the call, it is the first evaluation information like the automatic evaluation information.

When the handset 1 receives the cancellation signal from the base unit 2, as a second change, the handset 1 notifies the visitor H1 from the display unit 18 that the called resident is away (step S26). Handset 1 transmits an instruction signal instructing the third change to control device 3 (step S27). As a third change, the handset 1 displays on the display monitor of the control device 3 that the resident has judged the resident himself to be a troublesome visitor and has canceled the call (step S28). As a fourth change, the handset 1 maintains the locked state of the electric locking device 70 of the door 7.

The handset 1 creates an evaluation update signal that associates the image data of the visitor H1 with the manual evaluation information (step S29: association processing), and transmits it to the server device 200 via the control device 3 (step S30). ). Upon receiving the evaluation update signal, the server device 200 updates the accumulated shared information (step S31: accumulation step).

[Operation example 3]
Here, as in operation example 2, it is assumed that the automatic evaluation information of the response signal received from server device 200 (step S6 of operation example 1) is the second evaluation, and handset 1 makes the first change. The case of executing a call to the base unit 2 will be described with reference to FIG. However, unlike operation example 2, the operation in the case where the resident responds to a call and starts talking will be described. In other words, the explanation will focus on the operation when the handset 1 acquires the second evaluation information including the evaluation regarding the visitor H1 who will perform the call with the call destination.

Handset 1 transmits an instruction signal instructing the first change to base unit 2 (step S51). As a first change, the handset 1 changes the calling of the base device 2 to execution (that is, outputs a ring tone).

When the base unit 2 receives the instruction signal, it outputs a ringing tone (step S52). The resident presses the call button on base unit 2 to start a call (step S53).

Here, the resident evaluates the visitor H1 while having a telephone call (conversation) with the visitor H1, and inputs the manual evaluation information into the main unit 2 (step S54). While the resident is having a conversation with the visitor H1, there is a possibility that the resident determines that the visitor H1 is a troublesome visitor. The resident presses the low evaluation button R2 (or the suspicious person button, pick-up button, etc.) displayed on the display unit 22. Upon receiving the manual evaluation information, the base device 2 transmits a signal including the manual evaluation information to the slave device 1 (step S55). Since this manual evaluation information is an evaluation regarding the visitor H1 who will make a call with the call destination, it is the second evaluation information as described above.

When the handset 1 receives the manual evaluation information from the base device 2, it creates an evaluation update signal in which the image data, audio data, and manual evaluation information of the visitor H1 are associated with each other (step S56). and transmits it to the server device 200 (step S57). Upon receiving the evaluation update signal, the server device 200 updates the accumulated shared information (step S58: accumulation step).

In this case, the handset 1 may request the server device 200 for evaluation again, instead of simply transmitting the evaluation update signal. When the server device 200 receives an evaluation request signal including image data, audio data, and manual evaluation information, the evaluation unit 202 of the server device 200 performs first to sixth processing steps. The handset 1 acquires the automatic evaluation information from the server device 200, and if the evaluation changes to the third evaluation, the handset 1 sends a message to the control device 3 indicating that an annoying visitor has visited, as the third change. It may be displayed on a display monitor. Since this automatic evaluation information is an evaluation regarding the visitor H1 who makes a call with the call destination, it is the second evaluation information as described above.

As explained in operation examples 1 to 3, the intercom system 10 acquires evaluation information including evaluations regarding the visitor H1 from the server device 200 and the base unit 2, and changes the response to the user based on the evaluation information. . Therefore, it is possible to improve defense measures against unwanted visitors.

In particular, during the normal use of the intercom system 10, information regarding the visitor H1 is accumulated as accumulated and shared information, and is also shared between the facilities 100. The evaluation information is also fed back with evaluations made by the residents themselves after they have actually checked the video and audio of the visitor H1. As a result, the evaluation regarding visitor H1 becomes more reliable day by day, and the response to the user evolves to be more desirable for the residents.

(3) Modifications The above embodiment is just one of various embodiments of the present disclosure. The embodiments described above can be modified in various ways depending on the design, etc., as long as the objective of the present disclosure can be achieved. Further, the same functions as the intercom system 10 according to the embodiment described above may be realized by a processing method of the intercom system 10, a computer program, a non-temporary recording medium on which the computer program is recorded, or the like.

Modifications of the above embodiment will be listed below. The modified examples described below can be applied in combination as appropriate. Below, the above embodiment may be referred to as a "basic example".

Handset 1, base unit 2, and server device 200 of intercom system 10 in the present disclosure include a computer system. A computer system mainly consists of a processor and a memory as hardware. The functions of the intercom system 10 of the present disclosure as the slave device 1, the base device 2, and the server device 200 are realized by the processor executing the program recorded in the memory of the computer system. The program may be pre-recorded in the memory of the computer system, may be provided through a telecommunications line, or may be recorded on a non-transitory storage medium readable by the computer system, such as a memory card, optical disc, hard disk drive, etc. may be provided. A processor in a computer system is comprised of one or more electronic circuits including semiconductor integrated circuits (ICs) or large scale integrated circuits (LSIs). The integrated circuits such as IC or LSI referred to herein have different names depending on the degree of integration, and include integrated circuits called system LSI, VLSI (Very Large Scale Integration), or ULSI (Ultra Large Scale Integration). Furthermore, an FPGA (Field-Programmable Gate Array), which is programmed after the LSI is manufactured, or a logic device that can reconfigure the connections inside the LSI or reconfigure the circuit sections inside the LSI, may also be used as a processor. Can be done. The plurality of electronic circuits may be integrated into one chip, or may be provided in a distributed manner over a plurality of chips. A plurality of chips may be integrated into one device, or may be distributed and provided in a plurality of devices. The computer system herein includes a microcontroller having one or more processors and one or more memories. Therefore, the microcontroller is also composed of one or more electronic circuits including semiconductor integrated circuits or large-scale integrated circuits.

Furthermore, it is not an essential configuration for the intercom system 10 that a plurality of functions of the intercom system 10 are integrated in one housing, and the components of the intercom system 10 are provided dispersedly in a plurality of housings. It's okay. Conversely, multiple functions in intercom system 10 may be integrated into one housing. Furthermore, at least some functions of the intercom system 10, for example, some functions of the intercom system 10, may be realized by cloud (cloud computing) or the like.

(3.1) Other variations In the basic example, automatic evaluation information among evaluation information is information received from the server device 200 that executes evaluation processing, and manual evaluation information (opponent information) among evaluation information is: This is information received from base unit 2.

However, at least some of the functions of the evaluation unit 202 that executes evaluation processing of the server device 200 and the storage unit 203 (storage unit) that stores target information are performed by any one of the slave device 1, the base device 2, and the control device 3. It may be located at one location or dispersedly therein. Further, the server device 200 may be installed as a server device in the facility 100 (for example, in a management room, etc.) separately from the control device 3. Furthermore, for example, the slave device 1 may have all the functions of the evaluation section 202. In this case, the output unit 134 of the slave unit 1 may output the automatic evaluation information created by the slave unit 1 itself to other devices (base unit 2, control device 3, external server device). When the handset 1 includes all the functions of the evaluation section 202, the functions of the acquisition section 130 of the handset 1 may be provided in the base device 2, the control device 3, or an external server device. Further, the function of accepting operation input regarding manual evaluation information in the base unit 2 may also be provided in the slave unit 1, the control device 3, an external server device, or the information terminal 50 carried by the resident. However, considering the simplification of the configuration of the slave device 1, it is desirable to perform the evaluation process in the server device 200 as in the basic example.

In addition, at least part of the function of the processing control unit 131 that changes the response to the user of the intercom system 10 in the handset 1 is stored in any one of the base device 2, the control device 3, and the external server device. Alternatively, it may be dispersed among these. For example, the base device 2 may have all the functions of the processing control section 131. The master device 2 of each dwelling unit E1 may transmit an evaluation request signal to the server device 200 via the router 60 (see FIG. 2) in the dwelling unit E1 and the public network NT1.

In the basic example, handset 1 transfers the voice data of visitor H1 to server device 200 and issues an evaluation request. However, the handset 1 may transfer, for example, voice data of the resident during a call to the server device 200 in addition to the voice data of the visitor H1. The evaluation unit 202 of the server device 200 may determine whether a specific keyword is included in the resident's voice data. The specific keywords may include, for example, negative words that a resident might say during a conversation with an unwanted visitor, such as "No, that's fine" or "I'm not interested."

Handset 1 in the basic example also has the function of having visitor H1 self-report who he/she is, confirming the business with visitor H1, and notifying base unit 2 of this (job notification). function). For example, the handset 1 may output a message for confirming the business at the timing when the sensor 17 detects the visitor H1 or when the call button is pressed. The handset 1 may transfer the voice data of the visitor H1 obtained through the declaration or confirmation of the business to the server device 200 and issue an evaluation request. Further, the handset 1 may have the resident evaluate the report or business via the base device 2.

By the way, as described above, the intercom system 10 changes its response to the user according to the accumulated information, thereby evolving the content to be more desirable for the residents. Taking this point into consideration, for example, the intercom system 10 may change its response to the user depending on the period of use. The period of use is the period of use of the handset 1, base device 2, control device 3, etc. in the intercom system 10. The period of use may be the cumulative period of use since the handset 1, base device 2, control device 3, etc. are powered on, or may be the period of use for each event (for example, each visit of visitor H1). . The period of use may be, for example, the period during which the visitor H1 used the handset 1 to talk to the resident (the operation time on the operation unit 11, the call time, etc.). The period of use may be, for example, the period during which the resident used the main unit 2.

Furthermore, the intercom system 10 may change the response to the user depending on the operating period. The operating period is a period during which handset 1, base unit 2, control device 3, etc. in intercom system 10 are operating. The operating period may be the cumulative operating period since the handset 1, the main unit 2, the control device 3, etc. are powered on, or may be the operating period for each event (for example, each visit of the visitor H1). . The operation period may be, for example, a period during which handset 1 causes base unit 2 to issue a ring tone.

Further, the intercom system 10 may change the response to the user depending on the usage amount. The amount of usage is the amount of usage related to the handset 1, base device 2, control device 3, etc. in the intercom system 10, and is, for example, the amount of power consumption or the amount of data communication. The amount of usage may be the cumulative amount of usage since the handset 1, the base device 2, the control device 3, etc. are powered on, or the amount of usage for each event (for example, every visit by visitor H1). .

Furthermore, the intercom system 10 may change the response to the user depending on the frequency of use. The frequency of use is the frequency with which handset 1, base unit 2, control device 3, etc. in intercom system 10 are used. The frequency of use may be the cumulative frequency of use since the handset 1, base device 2, control device 3, etc. are powered on, or may be the frequency of use for each event (every visit by the visitor H1). The frequency of use may be, for example, the frequency with which the visitor H1 performs a specific operation on the handset 1. Further, the frequency of use may be, for example, the frequency with which the resident performs a specific operation on the base unit 2 while talking with the visitor H1 (or while watching the video of the visitor H1).

Furthermore, the intercom system 10 may change the response to the user according to the feature amount extracted from the accumulated information. That is, the intercom system 10 may change the way it responds to users depending on certain specific characteristics.

(4) Summary As explained above, the intercom system (10) according to the first aspect includes an acquisition section (130), a storage section (storage section 203), and a processing control section (131). The acquisition unit (130) acquires target information including information about an executor who executes at least one of a call to a called party and a conversation with a called party using a communication device (handset 1). The storage unit (storage unit 203) stores target information. The processing control unit (131) changes the response to the user based on the accumulated target information. According to the first aspect, it is possible to improve defense measures against unwanted visitors.

Regarding the intercom system (10) according to the second aspect, in the first aspect, the target information includes evaluation of the image of the performer. According to the second aspect, since the response to the user is changed based on the target information including the evaluation of the image of the perpetrator, the defensive measures are further improved.

Regarding the intercom system (10) according to the third aspect, in the first aspect or the second aspect, the target information includes an evaluation of the executor's voice. According to the third aspect, since the response to the user is changed based on the target information including the evaluation of the executor's voice, the defensive measures are further improved.

Regarding the intercom system (10) according to the fourth aspect, in any one of the first to third aspects, the target information includes other party information regarding at least one of the called party and the called party. According to the fourth aspect, since the response to the user is changed based on the target information including the opponent information, the defensive measures are further improved.

Regarding the intercom system (10) according to the fifth aspect, in the fourth aspect, the telephone device (handset 1) communicates with the telephone device (master device 2) on the other party's side. The other party information is at least one of during a call from the communication device (slave device 1) using the phone (base device 2), and during a call with the communication device (slave device 1) using the phone (base device 2). includes operation information regarding the operation input from the other party received by the telephone set (base unit 2). According to the fifth aspect, since the response to the user is changed based on the target information including the operation information regarding the operation input received by the telephone set (base unit 2), the defense measures are further improved.

The intercom system (10) according to the sixth aspect further includes an item setting section (132) for setting evaluation items in any one of the first to fifth aspects. The acquisition unit (130) acquires target information corresponding to the evaluation item set by the item setting unit (132). According to the sixth aspect, filtering regarding target information can be performed.

Regarding the intercom system (10) according to the seventh aspect, in any one of the first to sixth aspects, the telephone device (handset 1) is connected to the side of the other party who is at least one of the called party and the called party. Communicate with the telephone set (base unit 2) at. The acquisition unit (130) acquires target information from the telephone (base unit 2). According to the seventh aspect, the configuration of the communication device (handset 1) can be simplified compared to, for example, a case where the communication device (handset 1) generates the target information.

Regarding the intercom system (10) according to the eighth aspect, in any one of the first to seventh aspects, the processing control unit (131) takes measures regarding the intercom function itself based on the accumulated target information. change. According to the eighth aspect, a defensive measure using the intercom function can be implemented.

Regarding the intercom system (10) according to the ninth aspect, in any one of the first to eighth aspects, the processing control unit (131) performs an external function other than the intercom function based on the accumulated target information. Change the response regarding According to the ninth aspect, it is possible to implement a defense measure using an external function other than the intercom function.

The intercom system (10) according to the tenth aspect, in the eighth aspect or the ninth aspect, further includes a correspondence setting section (133) that sets validity and invalidity regarding a change in correspondence. According to the tenth aspect, since it is possible to set whether or not to enable or disable the change in response, convenience is improved.

The intercom system (10) according to the eleventh aspect, in any one of the first to tenth aspects, further includes an output section (134) that outputs target information. According to the eleventh aspect, the target information can be used at the output destination.

The intercom system (10) according to the twelfth aspect further includes a server device (200) in any one of the first to eleventh aspects. The server device (200) acquires information regarding executors from a plurality of facilities (100) each equipped with a communication device (handset 1), and shares the information among at least a plurality of facilities (100). The target information includes evaluation regarding the shared information. According to the twelfth aspect, the target information can include more reliable evaluations than, for example, when the target information only includes evaluations regarding information at one facility (100). As a result, the defense measures will be further improved.

Regarding the intercom system (10) according to the thirteenth aspect, in any one of the first to twelfth aspects, the processing control unit (131) is configured to control whether a call is being made or a call is being made using the telephone device (handset 1). Change the response individually for each executor. According to the thirteenth aspect, since the response is changed individually for each executor, the defense measures are further improved.

The processing method according to the fourteenth aspect is a processing method for an intercom system (10). The processing method includes an acquisition step, an accumulation step, and a processing control step. In the acquisition step, target information including information about an executor who executes at least one of a call to a called party and a conversation with a called party using a communication device (handset 1) is acquired. In the accumulation step, target information is accumulated. In the processing control step, the response to the user is changed based on the accumulated target information. According to the fourteenth aspect, it is possible to provide a processing method that can improve defense measures against troublesome visitors.

The program according to the fifteenth aspect is a program for causing one or more processors to execute the processing method according to the fourteenth aspect. According to the fifteenth aspect, it is possible to provide a function that can improve defense measures against unwanted visitors.

The configurations according to the second to thirteenth aspects are not essential to the intercom system (10) and can be omitted as appropriate.

10 Intercom system 1 Handset (talking device)
130 Acquisition unit 131 Processing control unit 132 Item setting unit 133 Correspondence setting unit 134 Output unit 2 Base device (talking device)
100 facility 200 server device 203 storage unit (storage unit)

Claims (13)

an acquisition unit that acquires target information including information regarding an executor who executes at least one of a call to a called party and a conversation with a called party using a telephone communication device;
a storage unit that stores the target information;
a processing control unit that changes the response to the user based on the accumulated target information;
a correspondence setting section that sets validity and invalidity regarding the change of the correspondence;
Equipped with
The target information includes automatic evaluation information for the executor's voice obtained by executing the evaluation process,
The evaluation process converts the executor's voice data into text data, checks whether the text data includes a specific keyword, and, depending on the type of the specific keyword included, including a process of evaluating the executor;
intercom system. The target information includes an evaluation of the image of the executor.
The intercom system according to claim 1. The target information includes other party information regarding the called party and at least one of the called party.
The intercom system according to claim 1 or claim 2. The telephone device communicates with a telephone device on the other party's side,
The other party information relates to an operation input from the other party received by the telephone during at least one of a call from the telephone device using the telephone, and a call with the telephone device using the telephone. including operating information,
The intercom system according to claim 3 . further comprising an item setting section for setting evaluation items,
the acquisition unit acquires the target information corresponding to the evaluation item set by the item setting unit;
The intercom system according to any one of claims 1 to 4 . The telephone device communicates with a telephone set on the side of the called party and at least one of the called party,
The acquisition unit acquires the target information from the telephone set.
The intercom system according to any one of claims 1 to 5. The processing control unit changes the response regarding the intercom function itself based on the accumulated target information.
The intercom system according to any one of claims 1 to 6. The processing control unit changes the response regarding external functions other than the intercom function based on the accumulated target information.
The intercom system according to any one of claims 1 to 7. further comprising an output unit that outputs the target information;
The intercom system according to any one of claims 1 to 8. further comprising a server device that acquires information about the executor from a plurality of facilities each equipped with the communication device and shares it among at least the plurality of facilities;
The target information includes an evaluation regarding the shared information,
The intercom system according to any one of claims 1 to 9. The processing control unit changes the response individually for each executor who is calling or talking using the communication device.
The intercom system according to any one of claims 1 to 10. A method for processing an intercom system, the method comprising:
an acquisition step of acquiring target information including information regarding an executor who executes at least one of a call to a called party and a conversation with a called party using a telephone communication device;
an accumulation step of accumulating the target information;
a processing control step of changing the response to the user based on the accumulated target information;
a correspondence setting step of setting validity and invalidity regarding the change in correspondence;
including;
The target information includes automatic evaluation information for the executor's voice obtained by executing the evaluation process,
The evaluation process converts the executor's voice data into text data, checks whether the text data includes a specific keyword, and, depending on the type of the specific keyword included, including a process of evaluating the executor;
Processing method . A program for causing one or more processors to execute the processing method according to claim 12.

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