JP2021090212A - Intercom system, control method, and program - Google Patents

Abstract

To reduce the possibility that a particular visitor may mistakenly determine as a user is absent.SOLUTION: An intercom system 1 includes a call unit 30, a determination unit 27, and a notification unit 35. The call unit 30 is a unit that is installed outside a controlled area 10A of facility 10 for a visitor to talk to a user in the managed area 10A of facility 10. The determination unit 27 determines whether or not the visitor who operated the call unit 30 is a specific visitor (for example, a delivery company). The notification unit 35 is configured so as to, when the visitor is determined as a specific visitor, and when the user is in the managed area 10A, notify the visitor that the user is within the management area 10A.SELECTED DRAWING: Figure 1

Description

The present invention generally relates to intercom systems, control methods, and programs. More specifically, the present invention relates to an intercom system including a communication device installed outside the control area of a facility, a control method of the intercom system, and a program.

As a conventional example, the collective housing intercom system described in Patent Document 1 will be illustrated. This intercom system is provided with a controller for transmitting and receiving audio signals between the collective entrance unit and the living room master unit to establish a call. The controller transfers the mail data to the room master unit installed in the dwelling unit corresponding to the room number extracted from the mail data received from the mail server outside the apartment house, or to the terminal of the resident. The mail data is data related to the delivery of the parcel delivered before the delivery of the parcel (delivery) from the parcel delivery company (delivery company), and includes the parcel delivery information such as the scheduled delivery time and the sender. In addition, the resident can send instructions such as permission to receive the delivery, refusal to receive, scheduled delivery time or request for change of the delivery destination to the delivery company by e-mail data.

According to this Patent Document 1, it is possible to notify the resident of the destination by e-mail data of the delivery notice information of the parcel delivery and easily confirm it. Further, it is possible to notify the delivery company by e-mail data of the information that the resident of the destination has taken out the delivery and the information that has been left unremoved and can be easily confirmed. Therefore, the smooth delivery and collection of the parcel delivery is possible, and the work efficiency of the parcel delivery company is improved.

Japanese Unexamined Patent Publication No. 2013-38817

The present invention has been made in view of the above reasons, and an object of the present invention is to provide an intercom system, a control method, and a program capable of collating deliveries.

The intercom system according to one aspect of the present invention is installed outside the management area of the facility and receives from the network a communication device for a visitor to talk to a user in the management area of the facility and identification information regarding the delivery. It includes an identification information acquisition unit and a determination unit for collating identification information regarding a delivery acquired from the visitor who operated the communication device. The determination unit performs collation using the identification information regarding the delivery received by the identification information acquisition unit.

The control method according to one aspect of the present invention is a control method of an intercom system provided outside the management area of a facility and provided with a communication device for a visitor to talk with a user in the management area of the facility. The control method includes an identification information acquisition step of receiving identification information about the delivery from the network, and a determination step of collating the identification information about the delivery acquired from the visitor who operated the communication device. In the determination step, collation is performed using the identification information regarding the delivery received in the identification information acquisition step.

The program according to one aspect of the present invention is a program for executing the above control method in a computer system.

The present invention has the advantage that it is possible to perform collation regarding deliveries.

FIG. 1 is a schematic block diagram of an intercom system according to an embodiment of the present invention. FIG. 2 is a flowchart for explaining the operation of the determination unit in the same intercom system. FIG. 3 is a schematic view showing a visitor who is a target of determination in the determination unit of the same. FIG. 4 is a schematic view showing an intercom slave unit of the same intercom system and a visitor's mobile terminal. FIG. 5 is a schematic view showing a home declaration screen displayed on the display unit of the intercom system of the above.

(1) Outline The following embodiment is only one of various embodiments of the present invention. The following embodiments can be variously modified according to the design and the like as long as the object of the present invention can be achieved.

As shown in FIG. 1, the intercom system 1 of the present embodiment includes a communication device 30, a determination unit 27, and a notification unit 35. The communication device 30 is a device installed outside the management area 10A of the facility 10 for a visitor to talk with a user in the management area 10A of the facility 10. In the present embodiment, it is assumed that the facility 10 is a detached house as an example. In this case, the "user" corresponds to a resident (resident) of a detached house. Therefore, "inside the management area 10A" corresponds to the inside of the house, and "outside the management area 10A" corresponds to the outside of the house (for example, the outside entrance).

However, in addition to detached houses, facility 10 includes condominiums, office buildings, theaters, movie theaters, public halls, amusement parks, complex facilities, restaurants, department stores, schools, hotels, inns, hospitals, nursing homes, etc. It may be a kindergarten, a library, a museum, a museum, an underground street, a station, an airport, or the like. For example, when the facility 10 is an apartment house, "inside the management area 10A" corresponds to the inside of each dwelling unit, and "outside the management area 10A" corresponds to the common entrance of the apartment house.

Then, the determination unit 27 determines whether or not the visitor who operates the communication device 30 is a specific visitor. In the present embodiment, it is assumed that the specific visitor is the delivery company M1 as shown in FIG. 3 as an example. However, specific visitors are not limited to the delivery company M1 of the delivery company that specializes in delivery services, but also of specific neighbors, mail carriers, door-to-door dealers, bank employees, home helpers, medical facility staff, and elderly facilities. It may be a care worker, a clerk at a supermarket, or the like.

When the visitor is determined to be a specific visitor and the user is in the management area 10A, the notification unit 35 notifies the visitor that the user is in the management area 10A. As described above, since it is assumed that the facility 10 is a detached house as an example, in the following, for convenience of explanation, the notification that the user (resident) is in the management area 10A (inside the house) is given as " Called "home notification".

According to this configuration, home notification is given to a specific visitor. Therefore, it is possible to reduce the possibility that the user is erroneously determined to be absent by a specific visitor even though the user is actually in the management area 10A.

(2) Details (2.1) Overall configuration Hereinafter, the intercom system 1 of the present embodiment will be described in detail with reference to FIGS. 1 to 5. As shown in FIG. 1, the intercom system 1 is installed outside the management area 10A and the intercom master unit 2 (indoor master unit) installed in the management area 10A (inside the house) of the facility 10 which is a detached house as an example. It is equipped with the intercom slave unit 3 (entrance slave unit). As shown in FIG. 1, the intercom system 1 further includes a presentation unit 4 and a detection unit 6 respectively installed in the management area 10A. The intercom system 1 may include one or more indoor slave units (not shown).

The intercom master unit 2 is configured to perform communication (for example, a call, reception of a video signal, etc.) with the intercom slave unit 3. Further, as shown in FIG. 1, the intercom master unit 2 can be connected to a network NT1 such as the Internet via a router 7 installed in the management area 10A. Therefore, the intercom master unit 2 can be connected to the server device 5 connected to the network NT1.

When the intercom system 1 is applied to an apartment house or the like, a plurality of intercom master units 2 may be provided, each intercom master unit 2 may be installed in a dwelling unit, and an intercom slave unit 3 may be installed at a common entrance. In this case, it is desirable that a control device (not shown) for performing call control between the intercom slave unit 3 and each intercom master unit 2 and relaying signals is installed in a management room of an apartment house or the like. Alternatively, the intercom system 1 may include a plurality of intercom slave units 3, and each intercom slave unit 3 may be installed at the outer entrance of each dwelling unit so as to correspond to the intercom master unit 2 in each dwelling unit.

(2.2) Intercom slave unit First, the configuration of the intercom slave unit 3 will be described. As shown in FIG. 1, the intercom slave unit 3 includes a control unit 31, a communication unit 32, a communication unit 33, and an operation unit 34. The control unit 31, the communication unit 32, the call unit 33, and the operation unit 34 constitute a call device 30 (first call device) for a visitor to talk to a resident in the management area 10A of the facility 10. Further, the intercom slave unit 3 further includes a notification unit 35 and an image pickup unit 36 in addition to the communication device 30. The intercom slave unit 3 may include a storage unit (not shown).

The control unit 31 is composed of, for example, a microprocessor and a memory as a main configuration. Then, when the processor executes the program stored in the memory, the microcomputer functions as the control unit 31. As a result, a function of controlling the communication unit 32, the communication unit 33, the operation unit 34, the notification unit 35, and the image pickup unit 36 is realized. The program executed by the processor is recorded in advance in the memory of the microcomputer here, but may be recorded in a non-temporary recording medium such as a memory card and provided, or provided through a telecommunication line such as the Internet. May be done.

The communication unit 32 is a communication interface for communicating with the intercom master unit 2. The communication unit 32 is electrically connected to the intercom master unit 2 via, for example, a two-wire transmission line L1 (indicated by one line in FIG. 1) composed of a twisted pair line or the like. The communication unit 32 transmits the video signal captured by the image pickup unit 36 to the intercom master unit 2. Further, the communication unit 32 can communicate bidirectionally with the intercom master unit 2 so that an audio signal, a control signal, and the like can be bidirectionally transmitted between the intercom slave unit 3 and the intercom master unit 2. It is configured in.

The telephone unit 33 has a speaker, a microphone, and the like. The communication unit 32 converts (demodulates) the digital audio signal received from the intercom master unit 2 into an analog audio signal, and the audio signal is output from the speaker of the communication unit 33. Further, the sound collected by the microphone of the call unit 33 is input from the microphone to the communication unit 32 as an analog audio signal, converted into a digital audio signal by the communication unit 32, and transmitted to the intercom master unit 2. To. That is, a call is realized with the intercom master unit 2 by the speaker and the microphone of the call unit 33.

The operation unit 34 is configured to accept a call operation for calling a resident. As shown in FIG. 4, the operation unit 34 has, for example, a call button 340, and when a visitor presses the call button 340, the intercom slave unit 3 communicates a call signal for calling a resident. It is transmitted from the unit 32 to the intercom master unit 2. When the intercom system 1 is applied to an apartment house or the like, the operation unit 34 is provided with an input device having a plurality of input buttons, and the visitor inputs the number of the visited dwelling unit to the input device. Then, the call signal may be transmitted to the intercom master unit 2 of the corresponding dwelling unit.

The notification unit 35 determines that the visitor is the delivery company M1 as an example of a specific visitor by the intercom master unit 2, and when the resident is in the management area 10A, the resident is in the management area 10A. A notification to that effect, that is, a "home notification" is given to the visitor. Specifically, as shown in FIG. 4, the notification unit 35 has a display panel 350 provided on the front surface of the housing of the intercom slave unit 3. The display panel 350 is, for example, a liquid crystal display.

When the delivery company M1 presses the call button 340 of the operation unit 34, the ringing tone is sounded from the intercom master unit 2 by the push operation. In general, the delivery company M1 is a resident if a predetermined time (for example, 30 seconds) elapses after pressing the call button 340 and there is no response from the resident even if the call button 340 is pressed again. Judge as absent. However, even if the resident is at home, he / she may not be able to respond immediately because he / she is in the bathroom, taking a bath, or wearing nightwear.

Therefore, when the notification unit 35 receives the control signal including the execution command of the home notification from the intercom master unit 2 via the communication unit 32, the notification unit 35 displays the “home message” on the display panel 350. An example of a home message is "I'm at home right now, but I can't respond immediately. Please wait for a while." The intercom slave unit 3 may receive the message data from the intercom master unit 2, or may store the message data in the memory of the control unit 31 in advance. When the message data is stored in the memory of the control unit 31 in advance, the notification unit 35 may receive a control signal including only the execution command of the home notification. Further, there may be a plurality of types of home-based messages, and different messages may be displayed on the display panel 350 depending on the type of visitor determined by the intercom master unit 2.

When the intercom slave unit 3 is provided with a touch panel display, the touch panel display may also serve as the display panel 350 and the operation unit 34. The determination of the delivery company M1 will be described in detail later in the column of "(2.3) Intercom master unit".

The image pickup unit 36 is a camera having an image pickup element and for taking an image of a subject (visitor). In the present embodiment, the imaging area (field of view) of the imaging unit 36 is set in front of the intercom slave unit 3 as shown in FIG. 4 so that the visitor can image the visitor when operating the intercom slave unit 3. It is set. The image pickup unit 36 of the present embodiment is, for example, a camera that captures a moving image. Further, the image pickup unit 36 of the present embodiment is, for example, a camera that captures a color image.

The image sensor is, for example, a two-dimensional image sensor such as a CCD (Charge Coupled Devices) image sensor or a CMOS (Complementary Metal-Oxide Semiconductor) image sensor. The image pickup unit 36 forms an image of light from the subject on the image pickup surface (light receiving surface) of the image pickup element by an optical system such as a lens, and the image pickup element converts the light from the subject into an electric signal. Then, the image pickup unit 36 transmits the output signal of the image pickup element as a video signal to the intercom master unit 2 via the communication unit 32. The start of the imaging process in the imaging unit 36 is triggered by the pressing operation of the call button 340. As an option, the start of the imaging process may be triggered by detecting a person with a motion sensor (not shown) provided on the front surface of the housing of the intercom slave unit 3.

(2.3) Intercom master unit Next, the configuration of the intercom master unit 2 will be described. As shown in FIG. 1, the intercom master unit 2 includes a control unit 21, a communication unit 22, a call unit 23, an operation unit 24, a first acquisition unit 25 (user information acquisition unit), and a storage unit 26. And have. The control unit 21, the communication unit 22, the call unit 23, the operation unit 24, the first acquisition unit 25, and the storage unit 26 constitute a call device 20 (second call device) for the resident to talk to the visitor. Further, the intercom master unit 2 further includes a determination unit 27 and a second acquisition unit 28 (notice information acquisition unit and identification information acquisition unit) in addition to the communication device 20.

The control unit 21 is composed of, for example, a microprocessor and a memory as a main configuration. Then, when the processor executes the program stored in the memory, the microcomputer functions as the control unit 21. As a result, a function of controlling the communication unit 22, the communication unit 23, the operation unit 24, the first acquisition unit 25, the second acquisition unit 28, and the like is realized. The program executed by the processor is recorded in advance in the memory of the microcomputer here, but may be recorded in a non-temporary recording medium such as a memory card and provided, or provided through a telecommunication line such as the Internet. May be done. In the present embodiment, as shown in FIG. 1, the control unit 21 and the determination unit 27 are shown separately, but the function of the determination unit 27 is also realized by the processor of the control unit 21 executing the program. May be done. In short, the control unit 21 may also serve as the function of the determination unit 27.

The communication unit 22 is a communication interface for communicating with the intercom slave unit 3. The communication unit 22 is electrically connected to the intercom slave unit 3 via the transmission line L1. The communication unit 22 is configured to be capable of bidirectional communication with the intercom slave unit 3.

The telephone unit 23 has a speaker, a microphone, and the like. The communication unit 22 converts (demodulates) the digital audio signal received from the intercom slave unit 3 into an analog audio signal, and the audio signal is output from the speaker of the communication unit 23. Further, the sound collected by the microphone of the call unit 23 is input from the microphone to the communication unit 22 as an analog audio signal, converted into a digital audio signal by the communication unit 22, and transmitted to the intercom slave unit 3. To. When the visitor presses the call button 340 of the intercom slave unit 3 and the communication unit 22 receives the call signal, the ring tone is sounded from the speaker of the call unit 23.

The operation unit 24 has an input unit 240 for a resident (user) to input a report of presence or absence in the management area 10A in advance. The first acquisition unit 25 (user information acquisition unit) acquires the declaration input to the input unit 240 as "user information". By the way, the operation unit 24 of the present embodiment has a touch panel display 241 (see FIG. 5). The video signal received from the intercom slave unit 3 by the communication unit 22 is output to the touch panel display 241. In addition, the resident can perform various settings and operations (volume setting of call sound and ringing tone, reproduction of past video captured by the imaging unit 36, operation related to video recording, etc.) through the touch panel display 241. Further, the operation unit 24 has various input buttons (call start button, call end button, etc.) around the touch panel display 241.

An information terminal owned by the resident (for example, a mobile terminal such as a smartphone) may take on the function of the input unit 240 in the operation unit 24 described above. That is, the presence or absence declaration may be made, for example, via a smartphone or the like capable of communicating with the intercom master unit 2.

Here, as shown in FIG. 5, the operation unit 24 of the present embodiment can display the home report screen N1 on the touch panel display 241 via the menu screen. In the illustrated example, a square button-shaped figure indicating "at home" and "not at home" is displayed on the home declaration screen N1 together with the scheduled time zone N2 (delivery M2 in FIG. 3 is delivered) described later. Has been done. The resident can make the above declaration for the scheduled time zone N2 by touching the "at home" display portion N3 or the "absent home" display portion N4 with his / her fingertips. In short, the touch panel display 241 also functions as an input unit 240 for inputting the above declaration. The declaration entered on the home declaration screen N1 is preferably valid only on the day as noted on the screen, but it may be possible to accept the declaration for the scheduled time zone several days ahead.

The first acquisition unit 25 (user information acquisition unit) is configured to acquire "user information" regarding whether or not the resident is in the management area 10A. The first acquisition unit 25 of the present embodiment receives the data related to the above declaration input to the touch panel display 241 of the operation unit 24, and stores it in the storage unit 26 in association with the notice information (described later) including the scheduled time zone N2. Let me.

Further, the first acquisition unit 25 has an interface for wireless communication or wired communication with the detection unit 6. The detection unit 6 is configured to automatically detect whether or not the resident is in the management area 10A. Specifically, the detection unit 6 is composed of, for example, one or a plurality of motion sensors installed in the management area 10A. The detection unit 6 may be a control device for managing the electric load in the management area 10A, a so-called HEMS (Home Energy Management System) controller. When the detection unit 6 is a HEMS controller, the detection unit 6 may determine whether or not the resident is in the management area 10A from the power consumption in the management area 10A. Further, the detection unit 6 may determine whether or not the resident is in the management area 10A from the information regarding the state (open state or closed state) of the electric lock. In addition to this, the detection unit 6 determines, for example, whether or not the air conditioner is operating based on the amount of air blown (not the power consumption), the temperature in the room, the humidity, etc., and the resident manages the area based on the operation determination result. You may decide whether or not you are within 10A. In either case, the detection unit 6 transmits a detection signal to the first acquisition unit 25 if it determines that there is a resident.

The storage unit 26 is a memory in which data can be rewritten, and is preferably a non-volatile memory. The storage unit 26 is configured to store the image captured by the image pickup unit 36. In addition, the storage unit 26 is configured to store various information (user information, advance notice information, identification information, etc., which will be described later) acquired by the first acquisition unit 25 and the second acquisition unit 28. Further, the storage unit 26 stores in advance a plurality of types of home messages for display on the display panel 350 of the intercom slave unit 3. Through the touch panel display 241 the resident can appropriately select a home message to be actually used from a plurality of types of home messages stored in the storage unit 26. Further, the content of the home message may be edited according to the preference of the resident through the touch panel display 241.

The second acquisition unit 28 (notice information acquisition unit and identification information acquisition unit) acquires "notice information" and "identification information" from the server device 5 connected to the network NT1 via the router 7. It is a configured communication interface. The server device 5 referred to here is, for example, a server for information distribution owned by a delivery company. However, the server device 5 may be a device owned by an intermediary (distributor) that undertakes various information distributions. In this case, data is generated between the server device of the delivery company and the intercom master unit 2. Will be relayed.

Here, the notice information acquired by the second acquisition unit 28 includes at least the scheduled delivery time zone (for example, 12:00 to 16:00 pm on XX days of 2017). In addition to the scheduled time zone, the notice information shall include the delivery company name, the sender of the delivery M2, the type and product name of the delivery M2, and information including weekdays, weekends, and holidays of the delivery date. Is preferable. The scheduled time zone is, for example, a time zone designated in advance by the customer (resident in this case) or the sender who purchased the product by mail order or the like to the delivery company. The second acquisition unit 28 receives the notice information from the server device 5 in advance (for example, the day before the delivery date). The second acquisition unit 28 stores the acquired notice information in the storage unit 26.

For example, when a resident operates the touch panel display 241 to call a menu for home declaration, it is desirable that all undelivered notice information stored in the storage unit 26 be extracted and displayed as a list. .. By selecting the scheduled time zone to be declared from the list of notice information, the resident switches to the home declaration screen N1 in which "at home" and "absent" can be input as shown in FIG. It is desirable that the data (history) related to the past notice information that has already been delivered can be viewed through the touch panel display 241.

The second acquisition unit 28 may receive this notice information not from the server device 5 but from the mobile terminal M3 (communication terminal, see FIG. 4) carried by the delivery company M1. The mobile terminal M3 may be a terminal dedicated to delivery business, a smartphone or the like. In addition, when the delivery company M1 encounters a traffic jam or the like while moving and is expected to be about 30 minutes later than the end time of the scheduled time zone, the second acquisition unit 28 has been corrected by follow-up. The notice information may be received from the server device 5 or the mobile terminal M3.

The identification information acquired by the second acquisition unit 28 is information for identifying the delivery company M1, and is information used by the determination unit 27 to determine whether or not the visitor is the delivery company M1. The identification information includes, for example, the company code of the delivery company, the unique ID information (for example, the employee number) given to each person of the delivery company M1 and the like. This ID information is the ID information of the delivery company M1 who actually plans to visit the facility 10 in the scheduled time zone of the notice information.

The second acquisition unit 28 receives the identification information from the server device 5 in advance (for example, the day before the delivery date or several hours before the start time of the scheduled time zone). The second acquisition unit 28 may receive the identification information together with the advance notice information from the server device 5 at the same time. The second acquisition unit 28 stores the acquired identification information in the storage unit 26. The identification information may be a face image of the delivery company M1. In addition to the company code, the identification information includes the company name of the delivery company, information on uniforms and hats worn by the delivery company M1 of the delivery company (color, pattern, etc.), and the delivery company's information. It may be information about a peculiar symbol mark or the like. In order to prevent spoofing of the delivery company M1, it is not desirable for the second acquisition unit 28 to receive this identification information from the mobile terminal M3 carried by the delivery company M1, unlike the advance notice information. That is, it is desirable that the second acquisition unit 28 receives this identification information from the server device 5.

By the way, the intercom master unit 2 can also be connected to a mobile terminal (for example, a smartphone or the like) owned by the resident via the router 7. The communication between the resident's mobile terminal and the router 7 is, for example, wireless communication by WiFi (registered trademark). The above-mentioned declaration of presence or absence may be made to the intercom master unit 2 via the resident's mobile terminal.

(2.4) Judgment unit of the intercom master unit The determination unit 27 of the intercom master unit 2 will be described in detail below. The determination unit 27 is configured to determine whether or not the visitor who operates the communication device 30 of the intercom slave unit 3 is a specific visitor (here, the delivery company M1). The determination unit 27 performs a determination process for a specific visitor using the identification information received in advance from the server device 5 via the second acquisition unit 28 (hereinafter, simply referred to as “determination process”).

The determination unit 27 of the present embodiment executes the determination process triggered by the operation of the communication device 30, for example, the pressing operation of the call button 340. Further, as described above, the imaging unit 36 also executes the imaging process, for example, when the call button 340 is pressed as a trigger. If the purpose is to image a suspicious person who does not intend to press the call button 340, as an option, the imaging process of the imaging unit 36 is also executed when a person is detected by the motion sensor. May be done. However, in the present embodiment, it is assumed that a home notification is given to a visitor who intends to call a resident with the intercom slave unit 3 such as a delivery company M1 or the like. Therefore, here, as an example, the image pickup unit 36 of the present embodiment starts the image pickup process when the communication device 30 is operated, similarly to the determination process of the determination unit 27.

Hereinafter, the operation of the determination unit 27 will be described with reference to the flowchart of FIG. The determination unit 27 starts the determination process when the communication device 30 is operated (step S1). The determination process includes the following first process, second process, and third process. In the first process, the determination unit 27 confirms all the advance notice information stored in the storage unit 26, and the advance notice information including the scheduled time zone corresponding to the current time when the communication device 30 is operated exists. It is determined whether or not to do so (step S2). If the corresponding advance notice information exists (step S2: Yes), the determination unit 27 continues the determination process (to step S3), and ends the determination process if it does not exist (step S4). That is, if the current time is a time zone other than the scheduled time zone in which the delivery M2 is delivered, the home message is not displayed on the display panel 350.

In consideration of the fact that the delivery company M1 is involved in traffic jams and the delivery is delayed from the scheduled time zone, the determination unit 27 further 30 minutes to 1 hour from the end time of the scheduled time zone in the first process. A time zone containing a large amount may be used. Further, the setting may be changed through the touch panel display 241 so that the determination unit 27 directly proceeds to step S3 without executing the first process after the determination process is started. For example, the resident may be aware that he has not received advance notice information from the server device 5 regarding the delivery scheduled for next day delivery. In such a case, the setting may be changed so as to cancel the first process.

Subsequently, the determination unit 27 executes the second process (step S3). In the second process, the determination unit 27 performs image analysis using the image data of the visitor obtained by the image pickup process of the image pickup unit 36. Then, in the second process, the determination unit 27 acquires information (hereinafter referred to as “specific information”) capable of identifying whether or not the visitor is the delivery company M1 through image analysis (step S5). ). Further, the determination unit 27 collates the acquired specific information with the identification information in the storage unit 26 received in advance from the server device 5 in the third process, and the visitor who operates the communication device 30 is the delivery company. It is determined whether or not it is M1 (step S6).

Here, in the present embodiment, in the second process, the determination unit 27 acquires the following specific information according to the identification information received in advance from the server device 5.

(Identification information: company code and delivery company ID information)
It is assumed that the identification information acquired from the server device 5 includes, for example, the company code and / or the ID information of the delivery company M1. The determination unit 27 captures identification codes such as a barcode printed on the employee ID card M4 (see FIG. 3) presented by the delivery company M1, a two-dimensional bar code such as a QR code (registered trademark), and a character string. Read from the image data captured in 36. Then, the determination unit 27 extracts the company code and / or ID information as specific information from the read identification code. In this case, it is preferable that the notification unit 35 outputs a message such as "Please present the employee ID card or the like to the delivery person" on the display panel 350 in advance. In the third process, the determination unit 27 collates the specific information (company code and / or ID information) extracted from the image data with the identification information in the storage unit 26, and the visitor who operates the communication device 30 operates the communication device 30. Determine if it is the delivery company M1 or not.

If the employee ID card M4 of the delivery company M1 is, for example, a non-contact IC card, the determination unit 27 does not have to perform image analysis. In this case, it is preferable that the intercom slave unit 3 has a communication interface so that specific information can be acquired from the employee ID card M4 brought close to the intercom slave unit 3 by NFC (Near Field Communication). In the third process, the determination unit 27 collates the company code and / or ID information obtained by the NFC from the employee ID card M4 with the identification information in the storage unit 26, and the visitor who operates the communication device 30 operates the communication device 30. Determine if it is the delivery company M1 or not.

Further, as shown in FIG. 4, the determination unit 27 replaces the barcode or QR code printed on the employee ID card M4 with the barcode or QR code displayed on the screen of the mobile terminal M3 of the delivery company M1. Etc. may be read to extract specific information.

The identification information preferably includes both the company code and the ID information in consideration of the improvement of security, but may include only one of them.

(Identification information: face image of the delivery company)
It is assumed that the identification information acquired from the server device 5 includes, for example, a face image of the delivery company M1 (or data of only facial feature points). The determination unit 27 extracts, for example, facial feature points as specific information from the face portion M5 (see FIG. 3) of the image data of the visitor captured by the image pickup unit 36. Then, in the third process, the determination unit 27 collates the specific information (feature points) extracted from the image data with the identification information in the storage unit 26, and the visitor who operates the communication device 30 is the delivery company M1. Judge whether or not.

(Identification information: company name and symbol mark of the delivery company)
It is assumed that the identification information acquired from the server device 5 includes, for example, the company name of the delivery company (for example, XX transportation) and / or the symbol mark. The determination unit 27 obtains data related to "○ × transportation" and / or a symbol mark as specific information from the chest portion M8 (see FIG. 3) of the hat M6 or the uniform M7 in the image data of the visitor captured by the imaging unit 36. Extract. Then, the determination unit 27 collates the specific information extracted from the image data with the identification information in the storage unit 26 in the third process, and determines whether or not the visitor who operates the communication device 30 is the delivery company M1. judge.

(Identification information: Other)
The identification information acquired from the server device 5 may include, for example, information regarding the color, pattern, and the like of the hat M6 and / or the uniform M7 of the delivery company M1. In this case, the determination unit 27 extracts specific information (color, pattern, etc.) from the hat M6 and / or the uniform M7 in the image data of the visitor captured by the image pickup unit 36.

Further, the identification information may include a delivery number (slip number) and the like. In this case, the determination unit 27 is displayed on the delivery number printed on the delivery note or the goods receipt presented by the delivery company M1 in front of the image pickup unit 36, or on the screen of the mobile terminal M3 of the delivery company M1. You may read the delivery number you have. Further, the identification information may include both the ID information of the delivery company M1 and the delivery number. In this case, both the ID information and the delivery number may be inserted into, for example, a QR code, and both of them may be used for collation with the identification information in the storage unit 26.

In this way, by collating the above-mentioned specific information with the identification information acquired from the server device 5, it is possible to improve the determination accuracy of the delivery company M1 in the determination unit 27. In particular, using the ID information of the delivery company M1 or the face image of the delivery company M1 as specific information is effective in preventing spoofing of the delivery company. In the third process, among a plurality of specific information such as the above-mentioned company code, ID information of the delivery company M1, face image of the delivery company M1, company name, symbol mark, color and pattern of uniform and hat, and delivery number, among the plurality of specific information. Any two or more specific information may be combined and used for collation. In this case, the determination accuracy of the delivery company M1 can be further improved.

Then, the determination unit 27 determines that the visitor who operates the communication device 30 is the delivery company M1 (first condition), and when the resident is in the management area 10A (second condition), the intercom slave unit 3 Have the notification unit 35 perform a home notification. Specifically, the determination unit 27 determines in the third process whether or not both the first condition and the second condition are satisfied (step S6). If both the first condition and the second condition are satisfied (step S6: Yes), the determination unit 27 notifies the control unit 21 of the execution of the home notification (step S7), and ends the determination process (step S7). Step S8). The control unit 21 causes the notification unit 35 of the intercom slave unit 3 to execute the home notification through the communication unit 22. As a result, on the display panel 350 of the notification unit 35, a message such as "I am at home now, but I cannot respond immediately. Please wait." Is displayed as a home message. On the other hand, if either of the first condition and the second condition is not satisfied (step S6: No), the determination unit 27 ends the determination process as it is (step S9).

The second condition "the resident is in the management area 10A" is determined based on the user information stored in the storage unit 26. That is, the determination unit 27 confirms whether or not there is a declaration entered by the resident in advance in the storage unit 26, and if there is a declaration at home, it is determined that the second condition is satisfied. However, the determination unit 27 determines that the second condition is satisfied if the detection signal is received from the detection unit 6 even if there is no declaration for the corresponding notice information.

The notification unit 35 causes the display panel 350 to display a home message when a certain time (for example, 30 seconds) has elapsed (third condition) from the time when the visitor first operates the operation unit 34. Is preferable. The control unit 21 uses a timer built in its own microcomputer to measure a fixed time, and after the fixed time elapses, causes the intercom slave unit 3 to execute a home notification through the communication unit 22. Alternatively, after the control unit 31 of the intercom slave unit 3 receives the execution command of the home notification from the intercom master unit 2, the time is measured for a certain period of time using the timer built in its own microcomputer, and the time is determined. After the lapse of time, the notification unit 35 may be made to execute the home notification. The above-mentioned fixed time of the third condition is appropriately changed by the resident (user) via the input unit 240 of the operation unit 24 or a smartphone or the like capable of communicating with the intercom master unit 2 (for example, from 30 seconds). (To 45 seconds) may be possible.

The third condition is not an indispensable condition in the intercom system 1 of the present embodiment. That is, if the first condition and the second condition are satisfied, the home message may be displayed immediately after the operation unit 34 is operated. However, compared to the case where the home message is displayed immediately, the resident can take action with a certain amount of time before the response.

The control unit 21 ends the display of the home message when the resident responds with the intercom master unit 2 (for example, when the call start button is pressed) after the notification unit 35 starts displaying the home message. Further, if the resident responds with the intercom master unit 2 before a certain period of time elapses, the control unit 21 cancels the display of the home message. The resident may respond directly to the front door without responding with the intercom master unit 2. Therefore, it is preferable that the control unit 21 ends the display of the home message after a predetermined time (for example, 3 minutes) has elapsed after the display of the home message. The control unit 21 uses a timer built in the microcomputer of the control unit 21 to measure the predetermined time.

Further, the control unit 21 is configured to be able to receive an emergency stop of displaying a home message from the resident through the operation unit 24 of the intercom master unit 2 until a certain period of time elapses. For example, if the resident sees the image of the visitor displayed on the touch panel display 241 and wants to refuse the response or the display of the home message for some reason, he / she may perform an operation for executing an emergency stop. In short, the resident can urgently cancel the display of the home message as compared with the case where the home message is displayed immediately after the operation unit 34 is operated.

As described above, in the intercom system 1 of the present embodiment, the home notification is given to a specific visitor (here, the delivery company M1). Therefore, it is possible to reduce the possibility that the resident is erroneously determined to be absent by a specific visitor even though the resident is actually within the management area 10A.

In particular, for residents, even when they are at home, the ringing tone sounds from the intercom master unit 2 when they are doing extra work in the bathroom, taking a bath, or wearing nightwear. May not be able to respond immediately. Further, when the resident is an elderly person or a physically handicapped person, it may take some time to respond with the intercom master unit 2. However, the home notification reduces the possibility that the resident is mistakenly determined to be absent and the out-of-home notification is posted to the delivery company M1. Therefore, the redelivery of the delivery M2 can be reduced, and the labor of the delivery company M1 can be reduced.

Further, for example, when there is a delivery box or the like in the apartment, if the delivery company M1 mistakenly determines that the resident is absent, the delivery M2 may arrive at the delivery box. When the weight of the delivery M2 is relatively large, if the delivery M2 arrives at the delivery box, the resident himself / herself will have to carry the heavy delivery M2 from the delivery box into the management area 10A later. This carrying can be a heavy burden for, for example, the elderly or the physically handicapped. However, the home notification can reduce the possibility that the resident himself carries the heavy delivery M2 into the management area 10A.

(2.5) Presentation section By the way, if the residents can know whether or not the home notification was actually executed, they can take action with more time to respond. Therefore, in the intercom system 1 of the present embodiment, as shown in FIG. 1, a presentation unit 4 is provided. The presentation unit 4 presents to the resident that the home notification has been executed by the notification unit 35. The presentation unit 4 is configured to receive from the intercom master unit 2 that the home notification has been executed by wire communication or wireless communication. The presentation unit 4 has a display unit such as a liquid crystal display, and presents from the display unit as a message that the home notification has been executed.

Further, the presenting unit 4 has an output unit such as a speaker or an indicator lamp, and may indicate that the home notification has been executed by voice output from the speaker, or the indicator lamp may be lit / blinked. May be presented at. Alternatively, a home appliance such as a television in the house may function as the presentation unit 4. In this case, a pop-up display may be displayed on the TV screen to the effect that the home notification has been executed. Residents may, for example, watch television or the like using headphone speakers while wearing their nightwear. Therefore, the resident may not even hear the ringing tone from the intercom master unit 2 that notifies the visitor. Considering this point, it is natural that the presence of a visitor can be known by displaying a pop-up message on the TV screen indicating that the home notification has been executed, and further, the headphone speaker is removed for everyday wear. You can afford to be able to respond after changing clothes.

The presentation unit 4 may be provided in the intercom master unit 2. That is, the fact that the home notification has been executed may be presented as a message on the touch panel display 241 of the operation unit 24 of the intercom master unit 2, or may be presented by voice output from the speaker of the call unit 23. In this case, since the intercom master unit 2 has the function of the presentation unit 4, it is possible to reduce the number of members of the intercom system 1 as a whole and simplify the configuration.

(3) Modification examples Below, some modification examples are listed. Hereinafter, the above-described embodiment will be referred to as a “basic example”.

In the basic example, the determination unit 27, the first acquisition unit 25, and the second acquisition unit 28 are provided in the intercom master unit 2. However, the present invention is not limited to this, and the functions of the determination unit 27, the first acquisition unit 25, and the second acquisition unit 28 may be provided in the intercom slave unit 3. That is, the intercom slave unit 3 may be configured to acquire the notice information directly from the server device 5 and determine whether or not the visitor is a specific visitor. However, considering the concern about the increase in size and manufacturing cost of the intercom slave unit 3, the determination unit 27, the first acquisition unit 25, and the second acquisition unit 28 are provided in the intercom master unit 2 as in the basic example. It is desirable to have.

When the intercom system 1 is applied to an apartment house or the like, some of the functions of the determination unit 27, the first acquisition unit 25, and the second acquisition unit 28 are installed in the management room of the apartment house or the like. It may be provided in a control device that controls the intercom master unit 2 in a plurality of dwelling units.

Further, in the basic example, the control unit 21 of the intercom master unit 2 is configured to cause the notification unit 35 of one intercom slave unit 3 to execute the home notification, but the notification of two or more intercom slave units 3. It may be configured to cause the unit 35 to execute the home notification.

In the basic example, the notification unit 35 only notifies at home that the resident is in the management area 10A. However, this is not limited to this, and the notification unit 35 may also perform "out-of-home notification" in addition to home-based notification. That is, the determination unit 27 confirms whether or not there is an absentee declaration entered in advance by the resident in the storage unit 26, and if there is an absentee declaration, the control unit 21 is informed that the absentee notification is executed. You may tell. In this case, the notification unit 35 displays a message such as "Sorry, I am not at home now" on the display panel 350. As a result, the delivery company M1 who is a visitor can save the trouble of waiting for the resident's response more than necessary after pressing the call button 340.

In the basic example, the notification unit 35 gives home notification when a certain time (for example, 30 seconds) has elapsed from the time when the visitor first operates the operation unit 34 (third condition). However, the present invention is not limited to this, and the notification unit 35 may perform a home notification when the number of times the operation unit 34 is operated becomes a predetermined number of times or more (for example, two times or more).

Further, in the basic example, the notification unit 35 ends the display of the home message when a predetermined time (for example, 3 minutes) elapses after the display of the home message. However, the notification unit 35 may end the display of the home message when the number of times the operation unit 34 is operated reaches a predetermined number of times or more (for example, twice or more).

In the basic example, the notification unit 35 notifies at home by displaying a message on the display panel 350. However, this is not limited to this, and the notification unit 35 may perform a home notification by, for example, outputting a voice message such as "I am currently at home, but I cannot respond immediately. Please wait for a while." In this case, the speaker of the talking unit 33 may also serve as this voice output. However, in the case of voice output, if the absence notification is given, the absence of the resident may be known to unspecified people other than the visitor, so considering the deterioration of security, the voice output is used. It is desirable not to give out-of-home notification. In addition, the notification unit 35 has a display portion marked as "at home" and the like, and a display lamp provided next to the display portion, and by lighting the display lamp in green, the notification at home is performed. May be good.

In the basic example, the presence or absence is declared through the touch panel display 241. However, the input unit 240 may have a dedicated DIP switch, a push button switch, or the like for inputting the declaration. ..

In the basic example, an input unit 240 (self-report by the resident) and a detection unit 6 (automatic detection of presence / absence) for inputting a declaration are provided, but only one of these may be provided. .. However, as compared with the case where only the detection unit 6 is provided, it is possible to obtain more accurately the information that the resident is in the management area 10A when at least the input unit 240 is provided. In short, the detection unit 6 is not an indispensable component in the intercom system 1.

In the basic example, the home notification is performed when the current time when the call device 30 is operated by the visitor corresponds to the scheduled time zone included in the advance notice information acquired from the server device 5 in advance. However, this is not limited to this, and the notification unit 35 may be configured to execute the home notification even if the current time when the communication device 30 is operated is other than the scheduled time zone of the advance notice information. For example, the time zone for executing the home notification on the resident side may be arbitrarily set through the touch panel display 241. However, if the decision to execute the home notification is made based on the scheduled time zone acquired from the server device 5 in advance, the home notification is erroneously executed even though the visitor who operated the calling device 30 is not the delivery company. It is possible to reduce the possibility that it will end up.

The same function as the intercom system 1 (mainly the determination unit 27) in the basic example may be embodied by a control method, a computer program, a non-temporary recording medium on which the program is recorded, or the like. Here, the execution subject of the intercom system 1 or the control method includes a computer system. The main configuration of a computer system is a processor and memory as hardware. When the processor executes the program recorded in the memory of the computer system, the function as the execution subject of the intercom system 1 or the control method is realized. The program may be pre-recorded in the memory of the computer system, may be provided through a telecommunications line, or may be recorded on a recording medium such as a memory card, optical disk, hard disk drive, etc. that can be read by the computer system. May be provided. A processor in a computer system is composed of one or more electronic circuits including a semiconductor integrated circuit (IC) or a large scale integrated circuit (LSI). A plurality of electronic circuits may be integrated on one chip, or may be distributed on a plurality of chips. The plurality of chips may be integrated in one device, or may be distributed in a plurality of devices.

Further, the intercom master unit 2 of the basic example is realized by one device, but is not limited to this configuration. At least one of the functions of the determination unit 27, the first acquisition unit 25, and the second acquisition unit 28 of the intercom master unit 2 may be distributed and provided in two or more devices. For example, in the basic example, the second acquisition unit 28 has both the function of the advance notice information acquisition unit and the function of the identification information acquisition unit, but these functions are distributed to two or more devices. May be good.

Further, the functions of the communication device 20, the determination unit 27, the first acquisition unit 25, and the second acquisition unit 28 may be distributed to a plurality of devices. For example, a specific function of the intercom system 1 may be distributed to a plurality of systems. Further, at least a part of the functions of the intercom system 1 (for example, the function of the determination unit 27) may be realized by, for example, the cloud (cloud computing).

(4) Advantages As described above, the intercom system 1 according to the first aspect includes a communication device 30, a determination unit 27, and a notification unit 35. The communication device 30 is a device installed outside the management area 10A of the facility 10 for a visitor to talk with a user in the management area 10A of the facility 10. The determination unit 27 determines whether or not the visitor who operates the communication device 30 is a specific visitor (delivery company M1). When the visitor is determined to be a specific visitor and the user is in the management area 10A, the notification unit 35 notifies the visitor that the user is in the management area 10A (output of home notification). ). According to the first aspect, it is possible to reduce the possibility that a specific visitor is mistakenly determined to be absent.

Regarding the intercom system 1 according to the second aspect, in the first aspect, it is preferable that the communication device 30 has an operation unit 34 that accepts a call operation for calling a user. It is preferable that the notification unit 35 notifies the visitor that the user is in the management area 10A if there is no response from the user even after a certain period of time has passed since the operation unit 34 was operated by the visitor. .. According to the second aspect, the user has more time to respond than, for example, as compared with the case where the visitor is notified that the user is in the management area 10A immediately after the operation unit 34 is operated by the visitor. You can take action with. In addition, the user can urgently cancel the execution of the above notification, for example, before a certain period of time elapses.

Regarding the intercom system 1 according to the third aspect, in the second aspect, the specific visitor is the delivery company M1, and the intercom system 1 further includes a notice information acquisition unit (second acquisition unit 28). It is preferable to prepare. It is preferable that the notice information acquisition unit receives the notice information including at least the scheduled delivery time zone of the delivery M2 from the server device 5 or the information terminal (mobile terminal M3) of the delivery company M1. The notification unit 35 informs the visitor that the user is in the management area 10A if there is no response from the user even after a certain period of time has passed since the operation unit 34 was operated by the visitor in the scheduled time zone. It is preferable to notify. According to the third aspect, the above notification is not given even if the operation unit 34 is operated by the visitor except during the scheduled time zone. Therefore, it is possible to reduce the possibility that the above notification is erroneously given even though the visitor is not a specific visitor (delivery company M1).

The intercom system 1 according to the fourth aspect is installed in the management area 10A in any one of the first to third aspects, and makes a call with a visitor with the first call device which is the call device 30. It is preferable to further provide a possible second calling device (calling device 20). The second calling device (calling device 20) preferably has a user information acquisition unit (first acquisition unit 25) for acquiring user information regarding whether or not the user is in the management area 10A. .. According to the fourth aspect, the information that the user is in the management area 10A can be obtained more accurately.

Regarding the intercom system 1 according to the fifth aspect, in the fourth aspect, the second calling device (calling device 20) is an input unit 240 for the user to input in advance a declaration of presence or absence in the management area 10A. It is preferable to have more. It is preferable that the user information acquisition unit (first acquisition unit 25) acquires the declaration input to the input unit 240 as user information. According to the fifth aspect, the information that the user is in the management area 10A as compared with the case where the detection information by the motion sensor or the information about the power consumption in the facility 10 is automatically acquired as the user information, for example. Can be obtained with higher accuracy.

Regarding the intercom system 1 according to the sixth aspect, in any one of the first to fifth aspects, the specific visitor is the delivery company M1, and the intercom system 1 is the identification information acquisition unit (the first). It is preferable to further include the 2 acquisition unit 28). It is preferable that the identification information acquisition unit receives the identification information for identifying the delivery company M1 from the server device 5 of the delivery company M1. It is preferable that the determination unit 27 determines whether or not the visitor who operates the communication device 30 is the delivery company M1 by using the identification information received by the identification information acquisition unit. According to the sixth aspect, it is possible to improve the determination accuracy of the delivery company M1 in the determination unit 27.

The intercom system 1 according to the seventh aspect preferably further includes a presentation unit 4 in any one of the first to sixth aspects. It is preferable that the presentation unit 4 presents to the user that the notification unit 35 has notified the visitor that the user is in the management area 10A. According to the seventh aspect, since the user can know that the above notification has been made, he / she can take action with a margin until the response.

The intercom master unit 2 according to the eighth aspect is installed in the management area 10A of the facility 10. The intercom master unit 2 is a second calling device (calling device 20) capable of communicating with a visitor between the intercom master unit 2 and the first calling device which is the calling device 30 of the intercom system 1 in any one of the first to seventh aspects. ) And a determination unit 27. According to the eighth aspect, it is possible to provide the intercom master unit 2 capable of reducing the possibility that the user is erroneously determined to be absent to a specific visitor.

The control method according to the ninth aspect is a control method of an intercom system provided with a communication device 30 installed outside the management area 10A of the facility 10 for a visitor to talk to a user in the management area 10A of the facility 10. Is. The control method includes determining whether or not the visitor who operates the communication device 30 is a specific visitor (delivery company M1). The control method further includes notifying the visitor that the user is in the management area 10A when the visitor is determined to be a specific visitor and the user is in the management area 10A. .. According to the ninth aspect, it is possible to reduce the possibility that the user is erroneously determined to be absent by a specific visitor.

The program according to the tenth aspect is a function of an intercom system provided outside the management area 10A of the facility 10 and provided with a communication device 30 for a visitor to talk with a user in the management area 10A of the facility 10. A program that is executed by a computer system. The program includes a determination step of determining whether or not the visitor who operates the communication device 30 is a specific visitor (delivery company M1). The program further includes a notification step notifying the visitor that the user is in the management area 10A when the visitor is determined to be a specific visitor and the user is in the management area 10A. .. According to the tenth aspect, it is possible to provide a specific visitor with a function capable of reducing the possibility that the user is erroneously determined to be absent.

1 Intercom system 2 Intercom master unit 20 Calling device (second calling device)
25 1st acquisition department (user information acquisition department)
27 Judgment unit 28 Second acquisition unit (notice information acquisition unit, identification information acquisition unit)
240 Input unit 3 Intercom slave unit 30 Call device (first call device)
34 Operation unit 35 Notification unit 4 Presentation unit 5 Server device 10 Facility 10A Management area M1 Delivery company (specific visitor)
M2 delivery M3 mobile terminal (information terminal)

Claims (4)

A communication device installed outside the management area of the facility for visitors to talk to users within the management area of the facility.
An identification information acquisition unit that receives identification information about deliveries from the network,
A determination unit that collates identification information regarding a delivery obtained from the visitor who operates the communication device, and a determination unit.
With
The determination unit performs collation using the identification information regarding the delivery received by the identification information acquisition unit.
Intercom system. The identification information regarding the delivery includes the slip number.
The intercom system according to claim 1. A control method for an intercom system that is installed outside the management area of a facility and is equipped with a communication device for a visitor to talk to a user within the management area of the facility.
The identification information acquisition step that receives the identification information about the delivery from the network, and
A determination step for collating identification information regarding a delivery obtained from the visitor who operated the communication device, and a determination step.
Have,
The determination step performs collation using the identification information about the delivery received in the identification information acquisition step.
Control method. A program for executing the control method according to claim 3 in a computer system.

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