JP7400534B2 - Information processing device, information processing method and program - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a program.

Conventionally, information processing devices have been known that perform diagnosis (self-diagnosis) by themselves, and that stop the diagnosis or go on standby when a person is detected during the diagnosis (for example, patent Reference 1).

In the above-mentioned information processing apparatus, if a person is detected during diagnosis, the diagnosis is stopped or put on standby, so even if a person simply passes by, the diagnosis is interrupted. As a result, in the information processing apparatus, a problem may arise in that the diagnostic processing is delayed.
The present invention has been made in view of such circumstances, and aims to suppress the inconvenience of delaying diagnostic processing.

In order to solve the above-mentioned problems, an information processing device of the present invention includes an operation section that receives operations, a processing section that performs various processes depending on the contents of the operation on the operation section, and A storage unit capable of accumulating and storing log information; and a control unit configured to execute a diagnosis to determine the content of an abnormality occurring in the processing unit based on the log information stored in the storage unit , The operation includes a first operation corresponding to a first process that generates log information necessary for the diagnosis, and the storage unit stores the log information generated in conjunction with the execution of the first process, and the control The unit is characterized in that when the operation unit receives the first operation during execution of the diagnosis, the diagnosis is interrupted, and the diagnosis is newly executed after the first processing is completed .

According to the present invention, the inconvenience that diagnostic processing is delayed is suppressed.

FIG. 2 is a diagram for explaining an MFP and a terminal device that are an example of an information processing device. FIG. 2 is a diagram for explaining the hardware configuration of the MFP according to the first embodiment. FIG. 1 is a functional block diagram of an information processing device according to a first embodiment. FIG. 3 is a diagram illustrating the relationship between user operations on the MFP and log information generated. FIG. 2 is a diagram illustrating diagnosis using an MFP. 5 is a timing chart illustrating the operation of the information processing device. It is a timing chart explaining a comparative example. 5 is a timing chart illustrating an example in which diagnosis is restarted after interrupt processing is completed. 7 is a timing chart illustrating an example of re-executing a diagnosis after interrupt processing is completed. It is a flowchart explaining operation of a control part during diagnosis. 3 is a flowchart illustrating an operation of a control unit caused by an interrupt operation.

<First embodiment>
FIG. 1 is a diagram for explaining an MFP 100 (Multifunction Peripheral Product Printer), which is an example of an information processing device of the present invention, and a terminal device 200. FIG. 2 is a diagram for explaining the hardware configuration of the MFP 100 of the first embodiment. Note that a device other than MFP 100 may be used as an information processing device.
Although details will be described later, in the MFP 100, when an operation is performed on the operation panel 140 (operation unit), the CPU 101 (control unit) and MEM-P 102 (control unit) and the scanner section 2 (processing section) to perform various jobs (processing). The CPU 101 and the like acquire log information related to processing by the printer unit 4 and the like, and store the acquired log information in the HD 108 (storage unit). The CPU 101 or the like diagnoses the nature of the abnormality that has occurred in the printer unit 4 or the like based on the log information stored in the HD 108, and interrupts the diagnosis if the operation panel 140 receives an interrupt operation while performing the diagnosis. .
In the MFP 100 described above, the diagnosis is not interrupted even if a person simply passes by during the diagnosis, so it is possible to suppress the inconvenience that the diagnosis is delayed. Furthermore, since the job corresponding to the interrupt operation (interrupt processing) is performed while the diagnosis is interrupted, it is possible to suppress the inconvenience that the processing of the job is delayed due to the diagnosis.

As shown in FIG. 1, MFP 100 and terminal device 200 are communicably connected via network NW. In this case, the network NW may be wired or wireless. Furthermore, MFP 100 and terminal device 200 may be connected for direct communication.
With this configuration, it is possible to cause the MFP 100 to execute diagnosis by operating the terminal device 200. In this case, the results of the diagnosis (presence or absence of an abnormality in the printer unit 4 or the like, contents of the abnormality) are displayed on the display unit of the terminal device 200.
Note that execution of diagnosis by MFP 100 is not limited to the above-mentioned case. For example, when a print job (print processing) by the MFP 100 is completed, when an operation is performed on the operation panel 140 of the MFP 100 to request diagnosis, or when polling is performed from a host device when the MFP 100 is not in use. May be executed occasionally.

<Hardware configuration of MFP100>
FIG. 2 is a hardware configuration diagram of the MFP 100. As shown in FIG. 2, the MFP 100 includes a controller 110, a short-range communication circuit 120, an engine control section 130, an operation panel 140, a network I/F (InterFace) 150, and a power button SW.
Of these, the controller 110 includes a CPU 101, which is the main part of the computer, a system memory (MEM-P) 102, a north bridge (NB) 103, a south bridge (SB) 104, an ASIC (Application Specific Integrated Circuit) 105, and a storage section. It has a local memory (MEM-C) 106, an HDD controller 107, and a magnetic disk (HD) 108 which is a storage unit, and the NB 103 and the ASIC 105 are connected by an AGP (Accelerated Graphics Port) bus 161. It has become.
However, the configuration of controller 110 is not limited to this. For example, two or more components such as the CPU 101, NB 103, and SB 104 may be realized by SoC (System on Chip). In this case, a PCI-express (registered trademark) bus 162 may be used to connect the SoC and the ASIC 105.

Among these, CPU 101 is a control unit that performs overall control of MFP 100. That is, the CPU 101 performs various controls according to a computer program (hereinafter referred to as a program) developed in the RAM of the MEM-P 102. The NB103 is a bridge for connecting the CPU 101, the MEM-P102, the SB104, and the AGP bus 161, and includes a memory controller that controls reading and writing to the MEM-P102, a PCI (Peripheral Component Interconnect) master, and an AGP bus 161. has a target.
The MEM-P 102 includes a ROM 102a that is a memory for storing programs and data that realize each function of the controller 110, and a RAM 102b that is used as a memory for developing programs and data, and for drawing when printing the memory. Note that the program stored in the RAM 102b is configured to be provided as an installable or executable file recorded on a computer-readable recording medium such as a CD-ROM, CD-R, or DVD. You may.

The SB 104 is a bridge for connecting the NB 103 to PCI devices and peripheral devices. The ASIC 105 is an IC (Integrated Circuit) for image processing that includes hardware elements for image processing, and has the role of a bridge that connects the AGP bus 161, the PCI bus 162, the HDD controller 107, and the MEM-C 106. .
This ASIC 105 includes a PCI target, an AGP master, an arbiter (ARB) that is the core of the ASIC 105, a memory controller that controls the MEM-C 106, and multiple DMAC (Direct Memory Access Controllers) that rotate image data using hardware logic, etc. ), and a PCI unit that transfers data between the scanner section 2 and the printer section 4 via the PCI bus 162.
Note that the ASIC 105 may be connected to a USB (Universal Serial Bus) interface or an IEEE 1394 (Institute of Electrical and Electronics Engineers 1394) interface.

MEM-C 106 is a local memory used as a copy image buffer and code buffer. The HD 108 is a storage (storage unit) for accumulating various data. The HD 108 stores, for example, image data, font data used during printing, forms, and log information used for diagnosis. The log information is information acquired in connection with, for example, processing in the scanner section 2 and the printer section 4 (processing section), and includes the transit time during which the document or recording medium passes through a predetermined position within the conveyance path. The HDD controller 107 controls data reading or writing to the HD 108 under the control of the CPU 101.
The AGP bus 161 is a bus interface for the graphics accelerator card proposed to speed up graphics processing, and can speed up the graphics accelerator card by directly accessing the MEM-P 102 with high throughput. . However, the MEM-C106 does not need to be installed.
Further, the short-range communication circuit 120 is equipped with an antenna 120a for transmitting and receiving data. The short-range communication circuit 120 is a communication circuit such as NFC or Bluetooth (registered trademark).

Further, the engine control section 130 is composed of a scanner section 2 and a printer section 4.
The scanner unit 2 reads images recorded on a recording medium such as paper. The scanner unit 2 of this embodiment includes a document feeder (DF) that automatically feeds a plurality of stacked recording media (original documents) one by one and reads images, and a document feeder (DF) that automatically feeds a plurality of stacked recording media (original documents) one by one and reads the images, and a document feeder (DF) that is pressed from above onto the surface of a transparent glass plate. The apparatus includes a pressure plate reading unit that reads an image recorded on a single recording medium (original) placed in a state of being placed.
DF is used when performing DF scanning, in which images are continuously read from a plurality of originals set in a stacked state, and DF copying, in which each original is successively copied. The pressure plate reading section is used when performing pressure plate scanning, which reads an image from an original placed on a transparent glass plate, and pressure plate copying, which copies the original.
Further, the scanner section 2 includes sensors 2a, which are arranged in the conveyance path of the recording medium in the DF and include a sensor that detects the recording medium.
The printer section 4 records an image on a recording medium. Although the printer section 4 of this embodiment employs an electrophotographic method, other methods may be used. For example, the printer section 4 may use an inkjet method or a thermal transfer method. Further, the printer section 4 includes sensors 4a that are arranged in the conveyance path of the recording medium and include a sensor that detects the recording medium.

The operation panel 140 includes a panel display section 141 such as a touch panel that displays current setting values, a selection screen, etc. and accepts input from the user, and a numeric keypad that accepts setting values for conditions related to image formation such as density setting conditions. The MFP 100 includes a panel operation unit 142 that includes a start key that accepts an instruction to start copying, an application switching key that accepts an instruction to switch functions performed by the MFP 100, and the like.
In addition to the touch panel, the panel display section 141 may be configured to include a display section such as an LCD that displays various information and an LED that indicates the operating status by turning on/off, and an input section that has hard key switches.
Power button SW accepts a user's operation to supply or stop power to MFP 100. For example, if the power button SW is operated while power is being supplied to the MFP 100, the power supply to the MFP 100 is stopped. On the other hand, if the power button SW is operated while power is not being supplied to MFP 100, power is supplied to MFP 100.

The controller 110 controls the entire MFP 100, and controls, for example, drawing, communication, input from the operation panel 140, and the like. The scanner section 2 or the printer section 4 includes image processing sections such as error diffusion and gamma conversion.
Note that the MFP 100 can sequentially switch and select the document box function, copy function, printer function, and facsimile function using the application switching key on the operation panel 140. When the document box function is selected, the mode becomes document box mode, when the copy function is selected, the mode becomes copy mode, when the printer function is selected, the mode becomes printer mode, and when the facsimile mode is selected, the mode becomes facsimile mode.
The network I/F 150 is an interface for data communication using the network NW. Near field communication circuit 120 and network I/F 150 are electrically connected to ASIC 105 via PCI bus 162.
Note that the hardware configuration of MFP 100 is not limited to the configuration shown in FIG. 2. For example, the operation panel 140 may be connected to the SB 104 instead of the ASIC 105.

As described above, in the MFP 100 of this embodiment, log information related to processing of the printer unit 4 and the like is acquired, and the acquired log information is stored in the HD 108. The CPU 101 etc. diagnose the presence or absence of an abnormality in the printer unit 4 etc. and the content of the abnormality based on the log information stored in the HD 108, but if the diagnosis is interrupted by human detection as in the conventional technology, the diagnosis This could lead to inconveniences such as delays.
In order to suppress such inconveniences, the MFP 100 of this embodiment is configured to interrupt the diagnosis if the operation panel 140 receives an interrupt operation while the diagnosis is being performed. That is, in the MFP 100 of the present embodiment, even during a diagnosis, the diagnosis is not interrupted simply by someone passing by, and it is possible to suppress the inconvenience that the diagnosis is delayed.
This point will be explained in detail below. Note that the above-mentioned inconvenience can occur even in information processing apparatuses other than MFP 100, so the following description will be made with respect to the information processing apparatus.

<About the information processing device 1>
FIG. 3 is a functional block diagram of the information processing device 1 (MFP 100). As shown in FIG. 3, the information processing device 1 includes a control section 10, a storage section 21, a processing section 22 (printing section 22A, reading section 22B), a detection section 23, an operation section 24, and a power supply operation section. 25 and a communication section 26.
The control unit 10 performs overall control of the information processing device 1 . The control unit 10 corresponds to the CPU 101 and MEM-P 102 in the MFP 100 in FIG. Note that the details of the control by the control unit 10 will be explained later.
The storage unit 21 can store various types of information. For example, the storage unit 21 can accumulate and store log information related to processing in the processing unit 22. The storage unit 21 corresponds to the HD 108 in the MFP 100 in FIG.
The processing unit 22 performs various processes depending on the content of the operation on the operation unit 24. In this embodiment, the processing section 22 includes a printing section 22A that prints on a recording medium, and a reading section 22B that reads an image recorded on the recording medium. The processing unit 22 corresponds to the printer unit 4 and scanner unit 2 in the MFP 100 in FIG.

The detection unit 23 detects a change in the state while the processing unit 22 is performing processing. The detection unit 23 detects a state different from the normal state when an abnormality occurs in the processing unit 22.
For example, it is assumed that the detection unit 23 is provided on the conveyance path of the recording medium and detects the presence or absence of the recording medium. In this case, the detection unit 23 outputs a detection signal indicating the presence of a recording medium over a predetermined time range during normal operation. On the other hand, the detection unit 23 outputs a detection signal indicating that the recording medium is present for a longer period of time than the above-mentioned time range in an abnormal situation where the conveyance speed of the recording medium becomes excessively slow.
The detection unit 23 corresponds to the sensors 4a of the printer unit 4 and the sensors 2a of the scanner unit 2 in the MFP 100 in FIG.

The operation unit 24 accepts operations from the user. For example, it accepts an operation to copy an image recorded on a recording medium, or accepts an operation to read an image recorded on a manuscript. The operation panel 140 in the MFP 100 in FIG. 2 corresponds to the operation unit 24.
The power operation unit 25 receives operations for supplying or stopping power to the information processing device 1 . The power button SW in the MFP 100 in FIG. 2 corresponds to the power operation unit 25.
The communication unit 26 communicates between the information processing device 1 and another device (for example, the terminal device 200) that is communicatively connected. The communication unit 26 corresponds to the short-range communication circuit 120 and network I/F 150 in the MFP 100 in FIG.

Next, the control section 10 will be explained in detail. The control unit 10 includes a job control unit 11 , a storage control unit 12 , a diagnosis unit 13 , an operation reception unit 14 , an interruption control unit 15 , and a communication control unit 16 .
The job control unit 11 controls the processing (job) performed by the processing unit 22. For example, it controls printing on a recording medium by the printing section 22A, and controls reading of an image from a document by the reading section 22B.
The storage control unit 12 causes the storage unit 21 to store various information. For example, the storage control unit 12 acquires log information used for diagnosis to determine the content of an abnormality that has occurred in the processing unit 22, and stores it in the storage unit 21.

Here, log information will be explained. For convenience, log information of the MFP 100 will be described. FIG. 4 is a diagram illustrating the relationship between user operations on MFP 100 and log information generated.
As shown in FIG. 4, when the user selects pressure plate copying by operating the operation panel 140, the scanner unit 2 (press plate reading unit) and printer unit 4 are used. Since the recording medium is conveyed along the conveyance path in the printer section 4, a recording medium conveyance path sensor log is generated.
For example, the recording medium conveyance path sensor log is the passage time of the recording medium at a predetermined position on the conveyance path. Therefore, the CPU 101 (storage control unit 12) obtains the passage time of the recording medium based on the detection signal of the sensor (sensors 4a, detection unit 23) provided at a predetermined position on the conveyance path, and logs the recording medium conveyance path sensor log. It is stored in the HD 108 (storage unit 21) as

When the user operates the operation panel 140 and selects DF copy, the scanner unit 2 (DF) and printer unit 4 are used. As described above, since the recording medium is conveyed along the conveyance path in the printer section 4, a recording medium conveyance path sensor log is generated. Further, in the scanner section 2, the document is conveyed along the conveyance path, so a document conveyance path sensor log is generated.
For example, the document conveyance path sensor log is the passage time of the document at a predetermined position on the conveyance path. Therefore, the CPU 101 (storage control unit 12) obtains the passage time of the original based on the detection signal of the sensor (sensors 2a, detection unit 23) provided at a predetermined position on the transport path, and records the passage time of the original on the HD 108 as the original transport path sensor log. (storage unit 21).

When a user operates terminal device 200 (external device) to request MFP 100 to print data (when MFP 100 is used as a printer), printer section 4 is used and scanner section 2 is not used. In this case, a recording medium conveyance path sensor log is generated and stored in the HD 108 (storage unit 21).
When the user selects pressure plate scanning by operating the operation panel 140, the scanner section 2 (pressure plate reading section) is used, and the printer section 4 is not used. In this case, neither the recording medium conveyance path sensor log nor the document conveyance path sensor log is generated.
When the user selects DF scanning by operating the operation panel 140, the scanner section 2 (DF) is used, and the printer section 4 is not used. In this case, a document conveyance path sensor log is generated and stored in the HD 108 (storage unit 21).

Returning to FIG. 3, the diagnosis unit 13 performs diagnosis to determine the content of the abnormality that has occurred in the processing unit 22 based on the log information stored in the storage unit 21. Here, the diagnosis performed by the diagnosis section 13 will be explained. For convenience, diagnosis using the MFP 100 will be described. FIG. 5 is a diagram illustrating diagnosis in MFP 100.
As shown in FIG. 5, the CPU 101 (diagnosis unit 13) performs recording medium conveyance performance diagnosis at the end of printing processing for printing an image on a recording medium. The recording medium conveyance performance diagnosis measures the amount of deviation (delay) of the sensor passage time from the theoretical value when conveying the latest 30 sheets of recording media, and if the amount of deviation exceeds a certain value, the component parts of the printer section 4 are detected. It is diagnosed that deterioration has occurred.
Further, the CPU 101 (diagnosis unit 13) performs document conveyance performance diagnosis at the end of processing using the DF (DF copy, DF scan). The document conveyance diagnosis measures the amount of deviation (delay) of the sensor passage time from the theoretical value during the transportation of the latest 30 sheets of recording media, and if the amount of deviation exceeds a certain value, the component parts of the printer section 4 are checked. Diagnose that deterioration has occurred.
In the above diagnosis, the CPU 101 (diagnosis unit 13) refers to log information (recording medium conveyance path sensor log, document conveyance path sensor log) stored in the HD 108 (storage unit 21).

Returning to FIG. 3, the operation reception unit 14 performs a process of accepting operations on the operation unit 24. The interruption control section 15 performs control to interrupt the diagnosis while the diagnosis section 13 is performing the diagnosis, or to restart the interrupted diagnosis. The communication control unit 16 controls communication by the communication unit 26.

<About diagnosis by information processing device 1>
Next, diagnosis by the information processing device 1 will be explained. FIG. 6 is a timing chart illustrating the operation of the information processing device 1. In FIG. 6, symbols t1 to t9 indicate timing.
As shown in FIG. 6, in the information processing device 1, when the processing unit 22 executes a process (job) (t1), the control unit 10 acquires log information corresponding to the executed process and stores it in the storage unit 21. (t2). Similarly, when the processing unit 22 executes the process (t3, t5), log information is stored in the storage unit 21 (t4, t6).

Taking the MFP 100 as an example, when the printer unit 4 prints on a recording medium, the recording medium to be printed is conveyed along a conveyance path, and a sensor (sensors 4a) arranged in the conveyance path Detected by. The CPU 101 acquires the passage time of the recording medium based on the detection signal of the sensor, and stores it in the HD 108 as log information.
Similarly, when the scanner section 2 reads an image from a document set on the DF, the document to be read is conveyed along a conveyance path and detected by a sensor (sensors 2a) disposed within the conveyance path. The CPU 101 acquires the passage time of the document based on the detection signal of the sensor, and stores it in the HD 108 as log information.

The control unit 10 monitors whether diagnostic conditions for the information processing device 1 are met. Then, when the diagnostic conditions are met (t7), the diagnostic unit 13 starts diagnosis (t8). At this time, the diagnostic unit 13 reads the log information stored in the HD 108 and determines whether there is an abnormality in the processing unit 22 and the content of the abnormality based on the log information. When the diagnosis is completed (t9), the control unit 10 notifies the diagnosis result.
Taking the MFP 100 as an example, for example, when the CPU 101 receives a diagnosis request from the terminal device 200, when it causes the printer section 4 to print on a recording medium, and when it causes the reading of a document set in the DF, When the scanner section 2 is caused to perform the diagnosis, it is determined that the diagnosis is to be executed.
The CPU 101 reads log information necessary for executing the diagnosis from the HD 108 and executes the diagnosis based on the log information. For example, the CPU 101 executes the recording medium conveyance diagnosis and the original document conveyance diagnosis described with reference to FIG. Next, the CPU 101 transmits the diagnosis result to the terminal device 200 or displays it on the operation panel 140. The terminal device 200 notifies the received diagnosis result by displaying it on the display unit or the like.

In the information processing apparatus 1 described above, an operation (interrupt operation) on the operation unit 24 may be performed between the start (t8) and the end (t9) of diagnosis. FIG. 7 is a timing chart illustrating a comparative example when an interrupt operation is performed from the start to the end of diagnosis. In FIG. 7, symbols t11 to t16 indicate timing.
Also in the comparative example, when the diagnostic condition is satisfied (t11), the diagnostic unit 13 starts diagnosis (t12). When the diagnostic unit 13 receives an interrupt operation on the operation unit 24 during diagnosis (t13), the control unit 10 causes the processing unit 22 to perform processing (interrupt processing) corresponding to the interrupt operation (t14-t15).
Therefore, in the comparative example, both the diagnosis by the diagnosis section 13 and the interrupt processing by the processing section 22 are performed in parallel over the period t14-t15. Since the control unit 10 controls both the diagnosis performed by the diagnosis unit 13 and the interrupt processing performed by the processing unit 22, there may be an inconvenience that the processing is delayed.

Therefore, in the information processing device 1 of the present embodiment, when an interrupt operation is received during diagnosis by the diagnosis unit 13, the diagnosis by the diagnosis unit 13 is interrupted, the processing unit 22 is made to perform the interrupt processing, and the diagnosis is performed after the interrupt processing is completed. The diagnosis is performed by the department 13.
The diagnostic unit 13 performs diagnosis after the interrupt processing is completed, but if the interrupted diagnosis is not affected by the interrupt processing, it is preferable to continue (resume) the diagnosis after the interrupt processing is completed. On the other hand, when the interrupted diagnosis is affected by the interrupt process, the diagnostic unit 13 needs to execute (re-execute) the diagnosis from the beginning after the interrupt process ends.

Taking the MFP 100 as an example, for example, when a pressure plate scan is performed as an interrupt process during recording medium conveyance diagnosis, log information is not acquired by the pressure plate scan. Therefore, even if the pressure plate scan is performed, the recording medium conveyance diagnosis is not affected.
On the other hand, when pressure plate copying is performed as an interrupt process during recording medium conveyance performance diagnosis, log information (medium conveyance path sensor log) is acquired by pressure plate copying. The log information affects the recording medium transport performance diagnosis. In other words, in the recording medium conveyance performance diagnosis, since the sensor passing time related to the conveyance of the latest 30 sheets of recording media is subject to diagnosis, accurate diagnosis cannot be performed unless the sensor passing time corresponding to pressure plate copying is included in the diagnosis. There is a fear.
In consideration of the above, the information processing device 1 of this embodiment selects whether to restart or re-execute the diagnosis depending on whether or not there is an influence due to the interrupt processing of the interrupted diagnosis.

A specific example will be described below. FIG. 8 is a timing chart illustrating an example in which diagnosis is restarted after interrupt processing is completed, and FIG. 9 is a timing chart illustrating an example in which diagnosis is re-executed after interrupt processing is completed.
In each figure, symbols t21 to t28 and t31 to t39 indicate timing. Moreover, each figure shows the processing after the diagnostic conditions are satisfied.

In the example of FIG. 8, the diagnosis unit 13 starts diagnosis (t22) when the diagnosis condition is established (t21). When the diagnosis section 13 receives an interrupt operation on the operation section 24 during diagnosis (t23), it interrupts the diagnosis in progress (t24). After interrupting the diagnosis, the job control unit 11 executes interrupt processing (t25-t26). This interrupt processing is processing that does not affect the interrupted diagnosis.
The diagnostic unit 13 executes the diagnosis after the interrupt processing is completed (t27), but since the interrupt processing does not affect the interrupted diagnosis, the diagnostic unit 13 continues the interrupted diagnosis (the diagnosis performed halfway is continued). continue). When the diagnosis section 13 finishes the diagnosis (t28), the series of processes ends.
In the example of FIG. 8, after the interrupt processing ends, the information processing device 1 continues to execute the diagnosis that was being performed before the start of the interrupt processing, so the diagnosis is shortened compared to a configuration in which the diagnosis is restarted from the beginning. It can be finished in time.

In the example of FIG. 9, the diagnosis unit 13 starts diagnosis (t32) when the diagnosis condition is established (t31). When the diagnosis section 13 receives an interrupt operation on the operation section 24 during the diagnosis (t33), the diagnosis section 13 interrupts the diagnosis in progress (t34). After interrupting the diagnosis, the job control unit 11 executes interrupt processing (t35-t36). This interrupt processing is processing that affects the interrupted diagnosis.
The storage control unit 12 causes the storage unit 21 to store log information related to the interrupt processing (t37). The diagnostic unit 13 executes the diagnosis after the interrupt process ends (t38), but because the interrupt process affects the interrupted diagnosis, it re-executes the diagnosis. That is, the diagnosis unit 13 also uses log information related to the interrupt processing to perform the diagnosis again. The series of processing ends when the diagnosis section 13 finishes the diagnosis (t29).
In the example of FIG. 9, after the interrupt processing is finished, the information processing device 1 re-executes the diagnosis using log information related to the interrupt processing, so the information processing device 1 re-executes the diagnosis without using the log information related to the interrupt processing. The accuracy of diagnosis can be improved compared to the configuration in which this method is executed.

<About the operation of the control unit 10>
The operation of the control unit 10 for realizing the above processing will be described below. FIG. 10 is a flowchart illustrating the operation of the control unit 10 during diagnosis, and FIG. 11 is a flowchart illustrating the operation of the control unit 10 caused by an interrupt operation.
In the following description, a diagnosis restart flag and a diagnosis re-execution flag are used, and each flag is stored in a memory (eg, RAM 102b of the MEM-P 102) provided in the control unit 10 and referred to in control.

As shown in FIG. 10, upon starting the diagnosis, the control unit 10 determines whether the diagnosis restart flag has the value "1" (S101). The diagnosis restart flag is a flag indicating whether or not an interrupt process accepted during execution of a diagnosis is a process that does not affect the diagnosis. That is, the value "1" of the diagnosis restart flag indicates that the interrupt processing does not affect the diagnosis. On the other hand, the value "0" of the diagnosis restart flag indicates that interrupt processing that does not affect diagnosis is not accepted.
When the control unit 10 determines that the diagnosis restart flag has the value "1" (S101: Yes), it sets the diagnosis restart flag to the value "0" (S102), and then proceeds to the process of S104.
When the control unit 10 determines that the diagnosis restart flag is not the value "1" (S101: No), the control unit 10 acquires log information, stores the acquired log information in the storage unit 21 (S103), and then performs the process of S104. to move to.

The control unit 10 determines whether there is a cause for stopping the diagnosis (S104). The diagnosis discontinuation factor is a factor that affects the diagnosis to be discontinued. For example, the control unit 10 determines that there is a cause for stopping the diagnosis when an interrupt process related to printing is accepted during execution of the diagnosis related to the printing unit 22A.
When the control unit 10 determines that there is a cause for stopping the diagnosis (S104: Yes), it sets the diagnosis re-execution flag to the value "1" (S105) and interrupts the diagnosis (END).
When the control unit 10 determines that there is no cause for interrupting the diagnosis (S104: No), it determines whether there is a cause for interrupting the diagnosis (S106). A diagnosis interrupting factor is a factor that does not affect the interrupted diagnosis. For example, the control unit 10 determines that there is a cause for interrupting the diagnosis when an interrupt process related to image reading is accepted during execution of the diagnosis related to the printing unit 22A.
When the control unit 10 determines that there is a cause for interrupting the diagnosis (S106: Yes), the control unit 10 sets the diagnosis restart flag to the value "1" (S107), and ends the process. By setting the diagnosis restart flag to the value "1", the control unit 10 acquires log information in the next cycle of processing and stores it in the storage unit 21 (S103).

When the control unit 10 determines that there is no cause for interrupting the diagnosis (S106: No), it determines whether the diagnosis has been completed (S108), and when it determines that the diagnosis has been completed (S108: Yes), it executes a series of processes. If it is determined that the diagnosis is not completed (S108: No), the diagnosis is continued (S109).
After S109, the control unit 10 moves to S104 and repeatedly executes the above-described process.
By performing the above processing, when a cause for interrupting the diagnosis occurs during the diagnosis (S106: Yes), the control unit 10 acquires log information and stores it in the storage unit 21 (S107, S103), and interrupts the diagnosis. do. On the other hand, if a cause for stopping the diagnosis occurs during the diagnosis (S104: Yes), the control unit 10 sets the diagnosis re-execution flag to the value "1" and interrupts the diagnosis.

As shown in FIG. 11, when the user performs an interrupt operation on the operation unit 24 during diagnosis, the control unit 10 accepts the interrupt operation (S201), and executes an interrupt process corresponding to the accepted interrupt operation on the processing unit 24. (S202).
When the interrupt processing ends (S202: Yes), the control unit 10 determines whether the diagnosis re-execution flag has the value "1" (S203), and if it has the value "1" (S203: Yes), The diagnosis re-execution flag is set to the value "0" (S204), and the diagnosis is re-executed (S205). That is, the control unit 10 executes the diagnosis including the newly acquired log information in S103.
The control unit 10 determines whether or not the diagnosis restart flag has the value "1" (S206), and when it has the value "1" (S206: Yes), restarts the diagnosis (S207). That is, the control unit 10 continues the diagnosis that was interrupted by the interrupt process.

<About modifications>
In the above-described embodiment, the information processing device 1 is the MFP 100, but the information processing device 1 may be used as long as it has a diagnostic function. For example, output devices such as PJ (Projector), IWB (Interactive White Board), digital signage, HUD (Head Up Display) device, industrial machinery, and imaging device. , sound collectors, medical equipment, network NW home appliances, connected cars, personal computers, mobile phones, smartphones, tablets, game consoles, personal digital assistants (PDAs), digital cameras, etc. good.

The device that executes each of the above processes can be changed as appropriate. Moreover, each of the above-mentioned functions (control unit 10, etc.) can be realized by one or more processing circuits. Here, the term "processing circuit" as used herein refers to a processor programmed to execute each function by software, such as a processor implemented by an electronic circuit, or a processor designed to execute each function explained above. This includes devices such as ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal Processors), FPGAs (Field Programmable Gate Arrays), and conventional circuit modules.

<Summary of actions and effects of the example embodiment of the present embodiment>
<First aspect>
The information processing device 1 of this embodiment includes an operation unit 24 that accepts operations, a processing unit 22 that performs various processes depending on the operation content on the operation unit 24, and accumulates log information related to processing in the processing unit 22. Diagnosis is performed to determine the content of the abnormality that occurred in the processing unit 22 based on the storage unit 21 that can store data in the storage unit 21 and the log information stored in the storage unit 21, and the operation unit 24 is operated during the diagnosis. The present invention is characterized by comprising a control unit 10 that interrupts the diagnosis when the diagnosis is received.
According to this aspect described above, the diagnosis is interrupted when the operation unit 24 receives an operation (interrupt operation), so even if a person simply passes by during the diagnosis, the diagnosis will not be interrupted. , the inconvenience of delayed diagnosis can be suppressed.

<Second aspect>
In the information processing apparatus 1 of this embodiment, the operation is a first operation (pressure plate copying) corresponding to a first process (pressure plate copying that generates a recording medium transport path sensor log necessary for recording medium transportability diagnosis) that generates log information necessary for diagnosis. The storage unit 21 stores log information (recording medium conveyance path sensor log) generated with the execution of the first process. It is characterized in that it is newly executed after the completion of (S205).
According to this aspect, log information generated in the first process can be included in the diagnosis after the first process is completed. As a result, diagnosis can be performed appropriately.

<Third aspect>
In the information processing device 1 of this embodiment, the operation is a second operation corresponding to a second process that does not generate log information necessary for diagnosis (pressure plate scan that does not generate recording medium conveyance path sensor log necessary for recording medium conveyance performance diagnosis). (operation for executing the pressure plate scan), and is characterized in that the control unit 10 continues to perform the interrupted diagnosis after the end of the second process (S207).
According to this aspect, the diagnosis performed before the start of the second process can be carried over in the diagnosis after the second process ends. As a result, the diagnosis time can be shortened compared to the case where the diagnosis is performed again after the end of the second process.

<Fourth aspect>
This aspect includes an information processing device 1 that includes an operation section 24 that accepts operations, a processing section 22 that performs various processes depending on the contents of the operation on the operation section 24, and a storage section 21 that can store information. This is an information processing method for controlling, which includes a step of accumulating and storing log information related to processing in the processing unit 22 in the storage unit 21 (t2, t4, t6: FIG. 6); A step of performing a diagnosis (t22-t28: FIG. 8) to determine the content of the abnormality that occurred in the processing unit 22 based on the log information obtained, and a step of performing a diagnosis when the operation unit 24 receives an operation while performing the diagnosis. (t24: FIG. 8, t34: FIG. 9).
According to the present aspect described above, the same effects as in the first aspect described above can be achieved.

<Fifth aspect>
This aspect includes an information processing device 1 that includes an operation section 24 that accepts operations, a processing section 22 that performs various processes depending on the contents of the operation on the operation section 24, and a storage section 21 that can store information. A program for controlling, which includes a step of accumulating and storing log information related to processing in the processing unit 22 in the storage unit 21 (t2, t4, t6: FIG. 6), and a step of accumulating and storing log information related to processing in the processing unit 22; A step of performing a diagnosis (t22-t28: FIG. 8) to determine the content of the abnormality that has occurred in the processing unit 22 based on the information, and a step of interrupting the diagnosis if the operation unit 24 receives an operation while performing the diagnosis. (t24: FIG. 8, t34: FIG. 9).
According to the present aspect described above, the same effects as in the first aspect described above can be achieved.

DESCRIPTION OF SYMBOLS 10... Control part, 21... Storage part, 22... Processing part, 22A... Printing part, 22B... Reading part, 23... Detection part, 24... Operation part, 25... Power supply operation part, 26... Communication part, 100... Information processing Device, 200...terminal device

Japanese Patent Application Publication No. 5-323705

Claims (4)

An operation section that accepts operations;
a processing unit that performs various processes depending on the operation content on the operation unit;
a storage unit capable of accumulating and storing log information related to processing in the processing unit;
a control unit that executes a diagnosis to determine the content of an abnormality that has occurred in the processing unit based on the log information stored in the storage unit;
Equipped with
The operation includes a first operation corresponding to a first process that generates log information necessary for the diagnosis,
The storage unit stores the log information generated with the execution of the first process,
Information processing characterized in that the control unit interrupts the diagnosis when the operation unit receives the first operation during execution of the diagnosis, and executes the diagnosis anew after the first processing is completed. Device. The operation includes a second operation corresponding to a second process that does not generate log information necessary for the diagnosis,
The control unit is characterized in that when the operation unit receives the second operation during execution of the diagnosis, the control unit interrupts the diagnosis, and continues to execute the interrupted diagnosis after the second processing is completed. The information processing device according to claim 1 . An information processing method for controlling an information processing device comprising an operation section that accepts operations, a processing section that performs various processes depending on the content of the operation on the operation section, and a storage section that can store information. There it is,
accumulating and storing log information related to processing in the processing unit in the storage unit;
executing a diagnosis to determine the content of an abnormality occurring in the processing unit based on the log information stored in the storage unit;
interrupting the diagnosis when the operation unit receives a first operation corresponding to a first process that generates log information necessary for the diagnosis during execution of the diagnosis;
storing the log information generated in conjunction with the execution of the first process in the storage unit;
a step of newly executing the diagnosis after the end of the first process;
An information processing method comprising: A program for controlling an information processing device comprising an operation section that accepts operations, a processing section that performs various processes according to the contents of the operation on the operation section, and a storage section that can store information. ,
accumulating and storing log information related to processing in the processing unit in the storage unit;
executing a diagnosis to determine the content of an abnormality occurring in the processing unit based on the log information stored in the storage unit;
interrupting the diagnosis when the operation unit receives a first operation corresponding to a first process that generates log information necessary for the diagnosis during execution of the diagnosis;
storing the log information generated in conjunction with the execution of the first process in the storage unit;
a step of newly executing the diagnosis after the end of the first process;
A program for causing the information processing device to perform.

Images