JP7350633B2 - Store support program and server equipment - Google Patents

Description

The present invention relates to a store support program and a server device.

2. Description of the Related Art In recent years, automatic payment type stores that do not require a store clerk to settle payments have been put into practical use (for example, see Patent Documents 1 and 2).
In such stores, users (customers) enter the store after being authenticated at the store entrance using, for example, a terminal device such as a smartphone with a predetermined application installed, or a predetermined IC card with a payment function. . In the store, the products acquired by each user are identified using, for example, a camera that photographs the inside of the store or various sensors that identify the products acquired from the product shelf. Later, the fee is automatically deducted from the credit card registered in the terminal device such as a smartphone that was authenticated at the time of entering the store, or from an IC card with a payment function (for example, see Non-Patent Documents 1 and 2).

International Publication No. 2017/150590 Patent No. 6463804

BUSINESS INSIDER JAPAN homepage, [Searched on August 23, 2021], Internet <URL: https://www.businessinsider.jp/post-162108>, Amazing mechanism of the surprising convenience store revolution "Amazon Go", Magic The truth about AI technology like East Japan Railway Company homepage, [searched on August 23, 2021], Internet <URL: https://www.jreast.co.jp/press/2018/20181001.pdf>, Company/IR/Press Release / Press Release (Archive) / 2018 / Second demonstration experiment of unmanned payment store using AI conducted at Akabane Station ~ Enjoy a smart shopping experience without waiting at the cash register ~

Among these automatic payment type stores, those that use an IC card for authentication when entering the store only require swiping the IC card at the time of entering the store. It is highly convenient in that it does not require the effort to launch an application one by one, unlike when using a computer.

However, with this method of using an IC card for authentication when entering a store, the IC card can be used by anyone other than the user himself/herself, so if the user loses the IC card and someone else finds it, If the IC card is stolen by another person, the other person can impersonate the user and fraudulently enter the store using the found or stolen IC card.
In this case, for the user who was impersonated, the price for the product purchased by another person in the store is paid for using the IC card, and furthermore, if the IC card is used for payment by credit card, There is a risk that the user's credit card will be charged.
Also, for the store side, there is a risk that the product may be taken away by someone who has entered the store illegally.

An object of the present invention is to reduce the possibility of fraudulent use by someone else who has obtained an IC card used for authentication when a user enters the store in an automatic payment type store.

In order to solve the above problem, the invention according to claim 1 is a store support program, comprising:
A server device connected via a communication line to a user terminal used by a user at a predetermined store,
Acquire user data including authentication means data used for authentication when the user enters the store , and payment means data related to a predetermined billing destination for products purchased by the user at the store. user data acquisition means;
store entry notification control means for transmitting a store entry notification to the user terminal by a transmitting means when entering the store using the authentication means data;
payment stop means for stopping billing to a predetermined billing destination related to the payment method data when receiving a payment stop instruction from the user terminal that has received the store entry notification;
It is characterized by functioning as

The invention according to claim 2 is the store support program according to claim 1,
The authentication means data is characterized in that it includes a card ID of a predetermined IC card.

The invention according to claim 3 is the store support program according to claim 1 or 2 ,
The server device,
The present invention is characterized in that when the payment stop instruction is received, the authentication means data is used to further function as an unauthorized user identification means for identifying a person who has entered the store.

The invention according to claim 4 is the store support program according to claim 3 ,
The server device is connected via a communication line to a clerk terminal used by a clerk at the store,
Unauthorized user notification control means for causing a notification means of the store clerk terminal to notify the store clerk of the person identified by the unauthorized user identification means;
It is characterized by further functioning as

The invention according to claim 5 is the store support program according to any one of claims 1 to 4 ,
The server device,
determining means for determining whether or not to enter the store using the authentication means data;
Store entry stopping means that stops determining whether entry to the store is permitted using the authentication means data when receiving the payment stop instruction;
It is characterized by further functioning as

The invention according to claim 6 is a server device,
Connected via a communication line to a terminal device used by a user at a predetermined store,
Acquire user data including authentication means data used for authentication when the user enters the store , and payment means data related to a predetermined billing destination for products purchased by the user at the store. a user data acquisition means;
store entry notification control means for causing a transmission means to transmit a store entry notification to the terminal device when the store is entered using the authentication means data;
Payment suspension means for suspending billing to a predetermined billing destination related to the payment method data when receiving a payment suspension instruction from the terminal device that has received the store entry notification;
It is characterized by having the following.

The invention according to claim 7 is a store support program,
A terminal device connected to a server device via a communication line and used by a user at a given store,
transmitting user data including authentication means data used for authentication when the user enters the store; and payment means data related to a predetermined billing destination for products purchased by the user at the store; user data transmission control means for transmitting user data to the server device by the means;
store entry notification receiving means for receiving a store entry notification from the server device when entering the store using the authentication means data;
Payment stop instruction transmission control means for causing a transmission means to transmit a payment stop instruction to the server device to stop billing to a predetermined billing destination related to the payment method data;
It is characterized by functioning as

According to the present invention, it is possible to reduce the risk of unauthorized use by someone else who has obtained an IC card used for authentication when a user enters the store in an automatic payment type store.

FIG. 1 is a block diagram schematically showing the configuration of an automatic payment store support system according to an embodiment. FIG. 1 is a diagram schematically showing an automatic payment store according to an embodiment. It is a flowchart which shows the flow of operation concerning a 1st example in an automatic payment store support system concerning an embodiment. It is a block diagram showing the flow of data during operation according to a first example in the automatic payment store support system according to the embodiment. It is a figure showing an example of a store entrance notification screen in an automatic payment store support system concerning an embodiment, (a) is a figure showing a state initially displayed, and (b) is a figure showing a state after a swipe operation by a user. It is a diagram. Note that the illustration of the hand represents an operation by the user and is not included in the content of the screen. Furthermore, the illustration of arrows also represents operations by the user, and is not included in the content of the screen. It is a flowchart which shows the flow of operation concerning a 2nd example in an automatic payment store support system concerning an embodiment. It is a block diagram showing the flow of data during operation according to a second example in the automatic payment store support system according to the embodiment.

An automatic payment store support system 100, which is an embodiment of the present invention, will be described below based on FIGS. 1 to 7. However, the technical scope of the present invention is not limited to the illustrated examples, and various changes can be made to the embodiments described below without departing from the spirit of the present invention.

[First explanation of configuration]
The automatic payment store support system 100 is a system for supporting automatic payment stores in which payment is made automatically without requiring a clerk to pay when the user U leaves the store, and as shown in FIG. A server device 1 owned by a company etc. that provides the automatic payment store support system 100, a store 2 which is an automatic payment store, a user terminal 3 owned by the user U who uses the store 2, and a clerk at the store 2. The store clerk terminal 4 owned by C. Further, the user U carries an IC (Integrated Circuit) card 5 to be used when entering the store 2 as described later.
The store 2 also includes an entrance gate 21, an exit gate 22, a product shelf 23, a product identification means 24, and a user tracking means 25. As shown in FIG. 2, the server device 1, the store entrance gate 21, the product identification means 24, and the user tracking means 25 are connected via a communication network N.
Further, the server device 1 and the user terminal 3 and the server device 1 and the clerk terminal 4 are also connected via the communication network N.

[1 Server device]
The server device 1 is, for example, an information device such as a PC (Personal Computer) or a WS (Work Station) owned by a company that provides the automatic payment store support system 100, and is used at the entrance gate of the store 2 as described later. 21. It processes the data acquired from the product identification means 24 and the user tracking means 25 through the communication network, and also sends and receives predetermined data between the user terminal 3 and the clerk terminal 4.
Note that the server device 1 does not necessarily need to be owned by a company that provides the automatic payment store support system 100, but may use information equipment such as a PC or WS that is owned by a company that provides cloud services. You may.

As shown in FIG. 1, the server device 1 includes, for example, a control section 11, a storage section 12, and a communication section 13.

The control unit 11 is a part that controls the operation of the server device 1, and includes, for example, a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), etc., and a work area of the RAM. The various parts of the server device 1 are controlled in an integrated manner through cooperation between the CPU and the programs stored in the ROM expanded in the storage unit 12 and the CPU.

The storage unit 12 is a part in which various information necessary for the operation of the server device 1 is stored, and is composed of, for example, an HDD (Hard Disk Drive), a semiconductor memory, etc., and stores data such as program data and various setting data. , are stored in a readable and writable manner from the control unit 11.

The storage unit 12 includes a user database 121 that stores user data D1 that is data related to the user U of the store 2, and data related to the product M displayed on the product shelf 23 of the store 2, such as product name and price. A product database 122 in which product data D12 is stored, a user location database 123 in which user location data D6, which is data related to the location information of user U in store 2, is stored; an acquired product database 124 that stores acquired product data D7, which is data related to products purchased by user U; and a purchased product database 125, which stores purchased product data D8, which is data related to products finally purchased by user U at store 2. , a user authentication program P1 which is a program that combines the contents of commands to the server device 1 when the user U enters the store 2 through the entrance gate 21, and a server when notifying the user terminal 3 of entering the store. A store entrance notification program P2 is a program in which the contents of commands to the device 1 are combined, and a payment program P3 is a program in which the contents of commands to the server device 1 are combined when paying for the product M purchased by the user U. , a payment suspension program P4, which is a program that combines the contents of the command to the server device 1 when suspending payment, and an unauthorized user program, which is a program that combines the contents of the command to the server device 1 when identifying and notifying the fraudulent user F. It is provided with an identification/notification program P5 and an account suspension program P6 which is a program in which contents of commands to the server device 1 at the time of account suspension are combined.
Note that these programs do not necessarily need to be stored as separate programs, and a single program may include the command contents of these multiple programs.

The communication unit 13 is a part used for communication between the server device 1, the store 2, the user terminal 3, and the clerk terminal 4, and is, for example, a communication interface having a communication IC (Integrated Circuit), a communication connector, etc. Under the control of the control unit 11, data communication is performed via the communication network N using a predetermined communication protocol.

[2 stores]
Store 2 is an automatic payment type store in which payment is made automatically without the need for a clerk to pay when user U leaves the store, and as shown in FIGS. It is configured to include a gate 22, a product shelf 23, a product identification means 24, and a user tracking means 25.

[(1) Entrance gate]
The store entrance gate 21 is an entrance for the user U to enter the store 2, and includes a card information reading section 221, an opening/closing means 222, a control section 223, and a communication section 224. .

The card information reading unit 221 is a part for reading the contents stored in the IC card 5 owned by the user U, and when the user U performs a so-called touch operation such as holding the IC card 5 over the IC card 5. Read the memory contents of.

The opening/closing means 222 is a means for switching between the open state and the closed state of the entrance gate 21, has a fence that can be opened and closed, and, as will be described later, reads data read from the IC card 5 by the card information reading section 221. Upon receiving the authentication result in the server device 1 (store entry permission data D3 to be described later), if the content of the store entry permission data D3 is such that entry is permitted, this is set to an open state, and the store entry permission data D3 is set to an open state. If the contents do not permit entry, the store is closed.
Note that when the user U is not holding the IC card 5 over the card information reading unit 221 and the store entrance gate 21 is not in use, the opening/closing means 222 may be in either the open state or the closed state. . However, if the user U tries to enter the store through the entrance gate 21 without holding the IC card 5 over the card information reading section 221, this is set to the closed state.
In addition, if the store entry gate 21 is not equipped with the opening/closing means 222 and is always in an open state, and the contents of the store entry permission/denial data D3 are such that entry is not permitted, the may be notified to the clerk C of the store 2 by a predetermined method, and the clerk C may be able to call out to the user U.

[(2) Exit gate]
The store exit gate 22 is an exit for the user U to exit the store 2 . The exit gate 22 is not provided with a card information reading section or opening/closing means unlike the entrance gate 21, and the user U can exit the store without requiring authentication.

[(3) Product shelf]
The product shelf 23 is a shelf installed in the store 2, and products M sold in the store 2 are displayed. Note that as the product M, any product can be selected according to the type of store 2.

[(4) Product identification means]
The product identification means 24 is, for example, a camera installed on the ceiling or the product shelf 23 of the store 2, various sensors installed on the product shelf 23, etc. This is a means for identifying in real time the product M in possession. Further, as shown in FIG. 2, the product identification means 24 is connected to the server device 1 via the communication network N, and transmits the acquired data to the server device 1.
Note that as a means for identifying products acquired by user U in an automatic payment store, any known configuration, such as those described in Patent Document 1 and Patent Document 2, can be adopted. Further explanation will be omitted.

[(5) User tracking means]
The user tracking means 25 is, for example, a camera installed on the ceiling of the store 2, and is a means for tracking the user U who enters the store through the entrance gate 21 until he exits the store through the exit gate 22. The camera as the user tracking means 25 may be the same as the camera as the product identification means 24. Further, the user tracking means 25 is connected to the server device 1 via the communication network N, as shown in FIG. 2, and transmits the acquired data to the server device 1.
Note that as a user tracking means in an automatic payment store, any known configuration, such as those described in Patent Document 1 and Patent Document 2, can be adopted, so a detailed explanation will be omitted. .

[3 User terminal]
The user terminal 3 is, for example, an information communication terminal such as a smartphone or a tablet carried by the user U, who is a user of the store 2, and is capable of transmitting user data D1 to the server device 1 and transmitting data to the user U, as described later. The store entry notification screen G1 is displayed, etc.
For example, like the server device 1, the user terminal 3 includes a control section 31, a storage section 32, and a communication section 33, and further includes a display section 34 and an operation section 35. ing.

In the storage unit 32, a user terminal application 321 is provided. The user terminal application 321 is a program in which the content of commands to the user terminal 3 when using the automatic payment store support system 100 is combined, and as described later, the control unit 31 sends the user to the server device 1 according to the program. Data D1 is transmitted, user U is notified of entering the store, etc.

The display unit 34 includes a display screen such as an LCD (Liquid Crystal Display), and displays an image based on a display control signal output from the control unit 31 on the display screen.

The operation unit 35 includes, for example, a keyboard having character input keys, numeric input keys, and keys associated with various other functions, and accepts operation inputs from the user U and controls operation signals according to the operation inputs. It outputs to section 31. The operation unit 35 may be, for example, a touch panel formed integrally with the display unit 34.
Note that the operation unit 35 is not limited to the above-mentioned keyboard, touch panel, etc., and various means can be used as long as the user U's intention can be reflected by voice input, text input, etc.

[4 Clerk terminal]
The clerk terminal 4 is, for example, an information communication terminal such as a smartphone, a tablet, etc. carried by the clerk C, or a PC installed in the store 2 and usable by the clerk C. Notify user F, etc.
Like the user terminal 3, the clerk terminal 4 also includes, for example, a control section 41, a storage section 42, a communication section 43, a display section 44, and an operation section 45.

The storage unit 42 includes an application 421 for a clerk terminal. The clerk terminal application 421 is a program that combines the contents of commands to the clerk terminal 4 when using the automatic payment store support system 100, and as described later, in accordance with the program, the clerk C is notified of the unauthorized user F, etc. It will be done.

[5 IC card]
The IC card 5 is a contact or non-contact IC card carried by each user U and used for authentication when entering the store 2 from the entrance gate 21. In addition, in view of convenience when entering the store, it is more preferable to use a non-contact type.
The IC card 5 stores unique card ID data D2 for each card, and causes the card information reading section 221 to read this at the entrance gate 21, so that the card information reading section 221 can acquire the card ID data D2. Any possible device may be used; for example, a transportation IC card storing electronic money may be used.
Further, the card ID data D2 is information unique to each IC card 5, and any information can be used as long as each IC card 5 can be identified, such as the identification number of the IC card 5, etc. Appropriate information can be used depending on the type of IC card 5 to be used.

[6 Communication network]
The communication network N is, for example, the Internet, a telephone line network, a mobile phone communication network, a wireless LAN communication network, a wired LAN communication network, etc. , between the entrance gate 21, the product identification means 24, and the user tracking means 25, between the server device 1 and the user terminal 3, and between the server device 1 and the clerk terminal 4. There is no particular limitation as long as it is possible.

[Second explanation of operation]
The operation flow of the automatic payment store support system 100 according to the embodiment will be described below.

[1 First example: legitimate use]
First, as a first example of the operation of the automatic payment store support system 100, an example in which the automatic payment store support system 100 is used legitimately will be described based on FIGS. 3 to 5.
As shown in FIG. 3, this embodiment consists of seven steps from step S1-1 to S1-7.

[(1) Step S1-1: Account creation]
User U who wishes to use store 2, which is an automatic payment type store, first creates an account before starting to use store 2.
Specifically, the user U first accesses a predetermined website or the like from the user terminal 3 and downloads the user terminal application 321. The downloaded user terminal application 321 is stored in the storage unit 32 by the control unit 31.

After the download of the user terminal application 321 is completed, the user U then uses the operation unit 35 of the user terminal 3 to download personal information data D1, which is user U's personal information including name, address, contact information, etc. -1. Authentication card data D1-2, which is data related to the card ID of the IC card 5 to be used when entering store 2, and information related to the payment method used in store 2, such as credit card number. User data D1 consisting of predetermined information including payment method data D1-3 is input. Note that the input data corresponding to the user data D1 is not limited to these, but may also include input data such as payment limit data, which is data related to the limit amount that can be used per day at an automatic payment type store. It may be.

When these data are input, in the user terminal 3, the control unit 31 transmits the input data from the communication unit 33 via the communication network N according to the user terminal application 321, as shown in FIG. In the server device 1 which transmitted the received user data D1 to the server device 1 and received it by the communication unit 13, the control unit 11 stores the received user data D1 in the user database 121 of the storage unit 12.
Note that the user U is required to download the user terminal application 321 and input the user data D1 only once before starting to use the store 2 for the first time, and after that, the user U is required to download the user terminal application 321 and input the user data D1. You only need to enter the changed part if there is a change.

[(2) Step S1-2: Entering the store]
When using the store 2, the user U enters the store through the entrance gate 21.

Specifically, the user U holds the IC card 5, in which the card ID is registered as the authentication card data D1-2 of the user data D1 in step S1-1, over the card information reading section 221 of the entrance gate 21.
When the IC card 5 is held over by the user U, the card information reading unit 221 reads data stored in the IC card 5 including the card ID data D2 of the IC card 5.
When the data stored in the IC card 5 including the card ID data D2 is read by the card information reading section 221, the control section 223 of the store entrance gate 21 transmits the data from the communication section 224 via the communication network N. , and is transmitted to the server device 1 as shown in FIG.

In the server device 1 that receives the data stored in the IC card 5 including the card ID data D2 by the communication unit 13, the control unit 11 extracts the card ID data D2 from the received data according to the user authentication program P1. Then, the extracted card ID data D2 is compared with the user data D1 stored in the user database 121 of the storage unit 12.
As a result of the comparison, if the received card ID data D2 matches the authentication card data D1-2 of the user data D1 of any user U, the control unit 11 determines that entry is permitted. Further, as a result of the comparison, if the received card ID data D2 does not match the authentication card data D1-2 of the user data D1 of any user U, the control unit 11 determines that entry is not permitted. .
When the determination regarding whether or not to enter the store is made, the control unit 11 transmits data regarding the determination result (enterability data D3) from the communication unit 13 to the store 2 via the communication network N, as shown in FIG. to the entrance gate 21 of the store.

At the entrance gate 21 which has received the entry permission data D3 by the communication unit 224, if the entry permission data D3 permits entry, the control unit 223 opens the opening/closing means 222. Furthermore, if the entry permission data D3 does not permit entry, the control unit 223 closes the opening/closing means 222.

When the opening/closing means 222 is in the open state, the user U enters the store 2 through the entrance gate 21. Note that if the entry permission data D3 does not permit entry and the opening/closing means 222 is in the closed state, the user U cannot enter the store 2, and therefore does not proceed to the next step.

[(3) Step S1-3: Store entry notification]
In step S1-2, when transmitting data indicating that entry is permitted as the store entry permission data D3 to the store entrance gate 21, the server device 1 transmits the store entry permission data D3 at the same time as the store entry permission data D3, or at the same time as the store entry permission data D3. Following the transmission of D3, a store entry notification is sent to the user terminal 3.

Specifically, the control unit 11 of the server device 1 first extracts the notification information data D4, which is data related to information that needs to be notified to the user U, according to the store entry notification program P2, and then displays the store entry notification screen G1. Create. The notification information data D4 includes the fact that there was an entry into the store 2 using the IC card 5, and the time of entry (in step S1-2, the server device 1 transmits information from the entrance gate 21 to the communication network N This data includes information regarding the time when the data stored in the IC card 5 including the card ID data D2 was received via the card ID data D2.
Further, the store entry notification screen G1 is a screen that includes a display indicating that the store 2 has been entered using the IC card 5 and a display related to the time of store entry. For example, as shown in FIG. As shown, it includes a store entry fact display H1 related to the fact that the store was entered using the IC card 5, and a store entry time display H2 related to the time of store entry, and is , the payment stop button B1 is configured to be displayed as shown in FIG. 5(b). Note that the payment stop button B1 does not necessarily need to be displayed by a swipe operation, and may be displayed at all times on the store entry notification screen G1, or by an operation other than a swipe operation. It is also possible to do so.

Next, in accordance with the store entry notification program P2, the control unit 11 sends data related to the store entry notification screen G1 (store entry notification screen data D5) to display the screen on the display unit 34, as shown in FIG. The user terminal transmits data matching the card ID data D2 used at the time of entering the store to the server device 1 as the authentication card data D1-2 in step S1-1, with a predetermined instruction to the user terminal 3. 3 via the communication network N from the communication unit 13. Therefore, the control unit 11 transmits the notification information data D4 to the user terminal 3 in a form that is included in the screen data called the store entry notification screen data D5.
In the user terminal 3 that has received the entry notification screen data D5 by the communication unit 33, the control unit 31 displays the entry notification screen G1 on the display unit 34 according to the user terminal application 321.

In addition, although the case where the store entrance notification screen G1 is created in the server device 1 has been described above, the store entrance notification screen G1 is created and displayed on the user terminal 3 in response to a command from the server device 1. You may also do so.
In this case, specifically, the server device 1 transmits the notification information data D4 from the communication unit 13 to the user terminal 3 via the communication network N, and the user terminal that has received the notification information data D4 by the communication unit 33. 3, the control unit 31 creates the store entry notification screen G1 according to the user terminal application 321, and displays this on the display unit 34.
Note that the screen may be created on the user terminal 3 in response to a command from the server device 1, and the same applies to each screen displayed on the user terminal 3 in other steps. The same applies to the second embodiment.

In this embodiment, since the user U himself/herself enters the store 2 and is using it legitimately, the user U who owns the user terminal 3 on which the store entry notification screen G1 is displayed on the display unit 34 may be No operation is required.
In addition, in the case of unauthorized use, the user U will operate the payment stop button B1, but this will be explained in the second embodiment.
In addition, a predetermined confirmation button is provided on the store entry notification screen G1 in addition to the payment stop button B1, and information indicating that the user U has confirmed the store entrance notification screen G1 is sent to the server device 1 even in the case of legitimate use. The button may be operated in order to send the message.

[(4) Step S1-4: Acquisition of product]
When the user U enters the store 2, the user U acquires the product M that the user wishes to purchase from the product shelf 23.

In the automatic payment store support system 100, the information sent from the product identification means 24 and the user tracking means 25 to the server device 1 is analyzed in the server device 1, and data ( User position data D6) and data related to the products that the user U has acquired from the product shelf 23 (acquired product data D7) are acquired in real time by the server device 1 from the time the user U enters the store to the time the user leaves the store. Data that matches the card ID data D2 used at the time of entering the store is associated with the user data D1 stored as the authentication card data D1-2, and the user location data D6 is stored in the user location database 123. The obtained product data D7 are each stored in the obtained product database 124.
In addition, as a method of acquiring data regarding the position of each user U and the acquired products in an unmanned payment type store using a camera or a predetermined sensor, for example, the method described in Patent Document 1 and the method described in Patent Document 2 are available. Since any known method can be used, detailed explanation will be omitted.

[(5) Step S1-5: Exit]
When the user U finishes acquiring the desired product M from the product shelf 23, he exits the store through the exit gate 22. Unlike the entrance gate 21, the store exit gate 22 is not equipped with a card information reading section 221 or opening/closing means 222, so that the user U can leave the store without requiring any authentication operation. I can do it.

At this time, the information sent from the user tracking means 25 of the store 2 to the server device 1 is analyzed by the server device 1, and when the user U passes through the store exit gate 22, the fact that the user U has left the store is confirmed. , is grasped by the server device 1.
Note that any known method can be adopted as a method for ascertaining the fact that each user U has left the store in an unattended payment type store using a camera or the like, and therefore, a detailed explanation will be omitted.

When the server device 1 grasps the fact that the user U has left the store, the server device 1 stores the data (purchased product data D8) related to the products that the user U had acquired at the time the user U left the store in accordance with the payment program P3. Data matching the card ID data D2 used at the time of entering the store is stored in the purchased product database 125 of No. 12 in association with the user data D1 stored as the authentication card data D1-2.

[(6) Step S1-6: Sending electronic receipt]
In step S1-5, when the purchased product data D8 is stored, the control unit 11 of the server device 1 refers to the product data D12 stored in the product database 122 and stores the purchased product data D8 in accordance with the payment program P3. Create an electronic receipt screen based on the information.
Specifically, the control unit 11 extracts data such as the name and price of each product included in the purchased product data D8 from the product data D12, adds up these prices, and further processes such as multiplying by the consumption tax rate. Then, an electronic receipt screen is created, which is a screen that includes display of the name of the product purchased by the user U, the price of each purchased product, the total amount of the purchased product, and the price including consumption tax.

Next, in accordance with the payment program P3, the control unit 11 sends data related to the electronic receipt screen (electronic receipt screen data D9) to the user terminal 3 to display the screen on the display unit 34, as shown in FIG. With a predetermined instruction, the data matching the card ID data D2 used at the time of entering the store is sent to the server device 1 as the authentication card data D1-2 in step S1-1. The information is transmitted from the unit 13 via the communication network N.
In the user terminal 3 that has received the electronic receipt screen data D9 by the communication unit 33, the control unit 31 displays the electronic receipt screen on the display unit 34 according to the user terminal application 321.

[(7) Step S1-7: Request for product price]
In step S1-6, when the electronic receipt screen data D9 is transmitted to the user terminal 3, at the same time or subsequently, the control unit 11 of the server device 1 controls the electronic receipt screen data D9 to be used at the time of entering the store according to the payment program P3. After referring to the user data D1 in which the data matching the card ID data D2 stored as the authentication card data D1-2 is stored as the payment method data D1-3 in the user data D1, the billing address for the credit card, etc. is stored as the payment method data D1-3. , the communication unit 13 makes a request for the price of the product related to the purchased product data D8.

Note that, before billing for the product, the control unit 11 of the server device 1 adds the payment stop instruction data stored in association with the user data D1 stored in association with the purchased product data D8 in step S1-5. A search is performed to see if D10 exists, and if it is found, billing for the product price is stopped at that point. This point will be discussed in detail in the second embodiment.

[2 Second Example: Unauthorized Use]
Next, as a second example of the operation of the automatic payment store support system 100, an example in which someone other than the user U who has illegally acquired the IC card 5 enters the store will be explained based on FIGS. 6 and 7. do. Note that descriptions of steps similar to those in the first embodiment will be omitted as appropriate.
As shown in FIG. 6, this embodiment consists of eight steps from step S2-1 to S2-8.

[(1) Step S2-1: Account creation]
This step is similar to step S1-1 according to the first embodiment.

[(2) Step S2-2: Entering the store]
For example, a person who has found the IC card 5 that user U lost or a person who has stolen the IC card 5 from user U (hereinafter referred to as unauthorized user F) attempts to enter store 2 through the entrance gate 21. Even in this case, as described in step S1-2, if the IC card 5 is registered by the user U as the authentication card data D1-2 of the user data D1, the user cannot enter the store. becomes possible.

That is, even when the unauthorized user F holds the IC card 5 over the card information reading section 221 of the store entrance gate 21, the card ID data D2 read by the card information reading section 221 is similar to that described in step S1-2. is transmitted by the control unit 223 from the communication unit 224 to the server device 1 via the communication network N, as shown in FIG.
In the server device 1, the control unit 11 compares the received card ID data D2 with the user data D1 stored in the user database 121 of the storage unit 12, and determines whether the card ID data D2 is When the user U's user data D1 matches the authentication card data D1-2, the communication unit 13 transmits store entry permission data D3 that allows entry to the store to the store entrance gate 21. Then, at the entrance gate 21 that receives this, the control unit 223 opens the opening/closing means 222.

[(3) Step S2-3: Store entry notification]
As explained in step S1-3, the server device 1 transmits data indicating that entry is permitted as the store entry permission data D3 to the store entrance gate 21, or at the same time, or subsequent to the transmission of the store entry permission data D3. Then, a notification of entering the store is sent to the user terminal 3.

That is, as described above, the control unit 11 of the server device 1 controls the user who sent the data matching the card ID data D2 used at the time of entering the store to the server device 1 as the authentication card data D1-2 in step S2-1. A predetermined command to the user terminal 3 to display store entry notification screen G1 on the display unit 34 is attached to the terminal 3, which is store entry notification screen data D5, which is the data of the store entry notification screen G1 shown in FIG. and send.
Then, in the user terminal 3 that has received the store entry notification screen data D5, the control unit 31 displays the store entry notification screen G1 on the display unit 34 according to the user terminal application 321.

[(4) Step S2-4: Stop payment]
In this example, since the unauthorized user F enters the store 2, from the perspective of the user U who owns the user terminal 3 on which the store entry notification screen G1 is displayed, the unauthorized user F enters the store with no recollection. will be notified to the user terminal 3.
As described in step S1-3, the payment stop button B1 is displayed on the store entrance notification screen G1 by the user U's swipe operation or the like, as shown in FIG. Therefore, the user U who has confirmed the store entrance notification screen G1 displayed on the user terminal 3 uses the operation unit 35 to operate (click, touch the touch panel, etc.) the payment stop button B1 displayed on the store entrance notification screen G1. )do.

When the payment stop button B1 is operated, the control unit 31 of the user terminal 3 generates information indicating that the payment stop button B1 has been operated (payment stop instruction data D10) according to the user terminal application 321 stored in the storage unit 32. ) is transmitted from the communication unit 33 to the server device 1 via the communication network N, as shown in FIG.

In the server device 1 that receives the payment stop instruction data D10 by the communication unit 13, the control unit 11 stores the payment stop instruction data D10 in the user database 121 of the storage unit 12 according to the payment stop program P4 to be used when entering the store. The data matching the card ID data D2 is stored in association with the user data D1 stored as the authentication card data D1-2.
Regarding the user data D1 stored in association with the payment stop instruction data D10, as will be described later, the payment for the product M will no longer be billed to the credit card etc. stored as the payment method data D1-3. , payment of fees will be suspended.

[(5) Step S2-5: Identifying unauthorized users]
Subsequently, the server device 1, which has received the payment stop instruction data D10 from the user terminal 3 through the communication unit 13, identifies the fraudulent user F.

That is, as described in step S1-4, in the store 2, the information acquired by the user tracking means 25 is transmitted to the server device 1, and by analyzing the information, the position of each user U in the store is determined in real time. This point is understood and stored in the user location database 123 as user location data D6, and this point does not change even if unauthorized user F instead of user U enters the store. Therefore, for the unauthorized user F, location information within the store 2 is also obtained in real time, and this information is used as user location data D6, and data that matches the card ID data D2 used at the time of entering the store is the authentication card data D1- 2 and is stored in the user location database 123 of the server device 1.
Therefore, the server device 1 that receives the payment stop instruction data D10 and stores it in association with the user data D1 associates it with the user data D1 from the user location database 123 according to the fraudulent user identification/notification program P5. The stored user position data D6 is extracted. The user position data D6 is data indicating the position of the unauthorized user F within the store 2.

[(6) Step S2-6: Notification to clerk]
When the user location data D6 related to the unauthorized user F is specified, the control unit 11 of the server device 1 then uses the clerk terminal 4 to transmit the personal information of the unauthorized user F to the store clerk according to the unauthorized user identification/notification program P5. Notify C.

Although the method of notifying the store clerk C is not particularly limited, for example, as described above, the location information of the unauthorized user F within the store 2 is acquired in real time as user location data D6 and stored in the user location database 123. Therefore, in accordance with the unauthorized user identification/notification program P5, the control unit 11 compares the video acquired by the camera as the user tracking means 25 with the user position data D6 related to the unauthorized user F, and , a person at a position matching the user position data D6 related to the unauthorized user F is identified.

Subsequently, the control unit 11 creates an unauthorized user notification screen, which is a screen for notifying the clerk C of the personal information of the unauthorized user F, in accordance with the unauthorized user identification/notification program P5. The unauthorized user notification screen may, for example, extract a still image of the portion of the video taken by the camera serving as the user tracking means 25 in which the unauthorized user F is photographed, and then mark it with an arrow or circle it with a circle. By this method, a mark is attached that allows the unauthorized user F to be identified.
Further, as the unauthorized user notification screen, a moving image taken by a camera as the user tracking means 25 may be used as it is, and the position of the unauthorized user F may be marked on this in real time.

Subsequently, the control unit 11 transmits data related to an unauthorized user notification screen (unauthorized user notification screen data D11) to the clerk terminal 4 to display the screen on the display unit 44, in accordance with the unauthorized user identification/notification program P5. With a predetermined command attached, it is transmitted from the communication unit 13 to the clerk terminal 4 via the communication network N, as shown in FIG.
In the store clerk terminal 4 that has received the unauthorized user notification screen data D11 by the communication section 43, the control section 41 displays the unauthorized user notification screen on the display section 44 according to the clerk terminal application 421.

When the unauthorized user notification screen is displayed on the display unit 44 of the clerk terminal 4, the clerk C searches for the unauthorized user F in the store 2 based on the display on the unauthorized user notification screen and calls out to the unauthorized user F before leaving the store. This prevents unauthorized user F from leaving the store and product M from being taken away.

[(7) Step S2-7: Stopping billing]
If the clerk C can discover the unauthorized user F before leaving the store, it is possible to prevent the unauthorized user F from leaving the store with the product M as described above. Even in the case where payment stop instruction data D10 was sent to Customer No. 1, store clerk C was unable to find unauthorized user F and speak to him before unauthorized user F left the store through exit gate 22. In this case, the unauthorized user F leaves the store.

In this case, as described in step S1-5 of the first embodiment, when the unauthorized user F passes through the store exit gate 22, the fact that the unauthorized user F has left the store is recognized in the server device 1, and according to the payment program P3. , data related to the product that the unauthorized user F had acquired at the time of leaving the store is stored as purchased product data D8 in the purchased product database 125 of the storage unit 12, and data that matches the card ID data D2 used at the time of entering the store is stored as purchased product data D8. This data is stored in association with the user data D1 stored as the authentication card data D1-2.

As described in step S1-7 of the first embodiment, when the purchased product data D8 is stored in the purchased product database 125 of the storage unit 12, the control unit 11 of the server device 1 simultaneously sends the electronic receipt or Subsequently, a bill for the price of the product related to the purchased product data D8 will be made, but immediately before making a bill for the product price from the communication unit 13, the control unit 11 sends a payment suspension program P4. Accordingly, a search is made to see if there is any payment stop instruction data D10 stored in association with the user data D1 stored in association with the purchased product data D8.

As a result of the above search, if the payment stop instruction data D10 stored in association with the user data D1 exists, the control unit 11 stops the billing process at that point. Therefore, in this case, the billing address for the credit card, etc. stored as the payment method data D1-3 of the user data D1 related to the user U, who is the original holder of the IC card 5 used by the unauthorized user F when entering the store, No fee will be charged for this.
That is, the control unit 11 functions as a payment stopping means in the present invention.

Furthermore, regarding the sending of the electronic receipt in step S1-6, prior to that, the user data D1 stored in association with the purchased product data D8 does not include the payment stop instruction data D10 stored in association with this. You may search for this and stop the process if it exists, or in this case, send the electronic receipt and only stop the billing in step S1-7. You may also do so.

[(8) Step S2-8: Suspension of account]
In step S2-4, the control unit 11 stores in the user database 121 of the storage unit 12 that the payment stop instruction data D10 is the authentication card data D1 that matches the card ID data D2 used when the unauthorized user F entered the store. -2 is stored in association with the user data D1, then the control unit 11 determines the card ID used by the unauthorized user F when entering the store from the user data D1 according to the account suspension program P6. Authentication card data D1-2 that matches data D2 is deleted.

The user U is delayed in noticing the store entry notification in step S2-3 (the display of the store entry notification screen G1 on the display unit 34 of the user terminal 3), and the user terminal 3 sends the payment stop instruction data D10 to the server device 1. is sent from the user terminal 3 to the server after the unauthorized user F leaves the store through the exit gate 22, or as described above, before the unauthorized user F leaves the store through the exit gate 22. Even when the payment stop instruction data D10 is sent to the device 1, the store clerk C is unable to discover and talk to the fraudulent user F before the fraudulent user F leaves the store through the exit gate 22. In this case, the unauthorized user F leaves the store with the product M and the IC card 5, but even in this case, the data related to the IC card 5 used by the unauthorized user F to enter the store is deleted from the user database 121. Therefore, it becomes impossible for the unauthorized user F to re-enter the store 2 using the IC card 5.

[3rd Effect explanation]
According to the automatic payment store support system 100 according to the present embodiment, when entering the store, the user U only needs to hold the IC card 5 over the card information reading section 221 of the store entrance gate 21, and the user U only needs to hold the IC card 5 over the card information reading section 221 of the store entrance gate 21, and can start up applications etc. Since no work is required, you can enter the store smoothly.
In addition, when leaving the store, there is no need to pay at the cash register, and the payment is automatically made using the credit card etc. registered in the user data D1 as the payment method data D1-3, so you can leave the store smoothly. It is possible.
Therefore, according to this embodiment, it is possible for the user U to enter the store smoothly and exit the store smoothly.

In addition, for example, an unauthorized user F, such as a person who found the IC card 5 lost by the user U, or a person who stole the IC card 5 from the user U, enters the store 2 from the entrance gate 21 using the IC card 5. When the user U enters the store, the store entry notification screen data D5 is transmitted to the user terminal 3 of the user U who is the authorized user of the IC card 5, and the store entry notification screen G1 is displayed on the display unit 34. , it becomes possible to notice that the unauthorized user F has entered the store 2.

Further, the user U who notices that the unauthorized user F has entered the store by displaying the store entry notification screen G1 transmits payment stop instruction data D10 to the server device 1 by operating the payment stop button B1 on the store entry notification screen G1. When the server device 1 receives this, payment by credit card or the like stored as the payment method data D1-3 of the user data D1 related to the user U is stopped.
Therefore, if a payment stop instruction is issued by operating the payment stop button B1 before the product price described in step S1-7 is billed, the credit card stored as the payment method data D1-3 is Since the unauthorized user F will not be charged for the product taken away by the unauthorized user F, it is possible to reduce the possibility that the user U's credit card or the like will be charged.

In addition, the server device 1 that has received the payment stop instruction data D10 identifies the fraudulent user F and sends the fraudulent user's personal information to the clerk C by a method such as transmitting fraudulent user notification screen data D11 to the clerk terminal 4. Notice.
This makes it possible for the store clerk C to identify the unauthorized user F, call out to him in the store 2, and prevent him from leaving the store, thereby reducing the possibility that the product M will be taken away by the unauthorized user F.

In addition, in the server device 1 that received the payment stop instruction data D10 from the user terminal 3, based on the user data D1 of the user U related to the user terminal 3 that sent the payment stop instruction data D10, the server device 1 determines whether the payment stop instruction data D10 was used for entering the store by the unauthorized user F. By deleting the authentication card data D1-2 that matches the card ID data D2 related to the IC card 5, you will no longer be able to enter the store even if you hold the IC card 5 over the card information reading section 221 of the entrance gate 21, preventing fraud. Even if user F leaves the store, it is possible to prevent the user from entering the store again.

100 Automatic payment store support system 1 Server device 11 Control unit (store entry notification control means, payment suspension means, unauthorized user identification means, unauthorized user notification control means, determination means, store entry suspension means)
12 Storage unit P1 User authentication program (store support program)
P2 Store entry notification program (store support program)
P3 Payment program (store support program)
P4 Payment suspension program (store support program)
P5 Unauthorized user identification/notification program (store support program)
P6 Account suspension program (store support program)
13 Communication department (user data acquisition means, transmission means)
2 Store 3 User terminal (terminal device)
31 Control unit (user data transmission control means, payment stop instruction control means)
32 Storage unit 321 User terminal application (store support program)
33 Communication department (transmission means, store entrance notification reception means)
34 Display section 35 Operation section 4 Clerk terminal 44 Display section (notification means)
5 IC card N Communication network (communication line)
U User F Unauthorized user C Clerk M Product D1 User data D1-1 Personal information data D1-2 Authentication card data (authentication method data)
D1-3 Payment method data D2 Card ID data (authentication method data)
D5 Store entry notification screen data (store entry notification)
D10 Payment stop instruction data (payment stop instruction)

Claims (7)

A server device connected via a communication line to a user terminal used by a user at a predetermined store,
Acquire user data including authentication means data used for authentication when the user enters the store , and payment means data related to a predetermined billing destination for products purchased by the user at the store. user data acquisition means;
store entry notification control means for transmitting a store entry notification to the user terminal by a transmitting means when entering the store using the authentication means data;
payment stop means for stopping billing to a predetermined billing destination related to the payment method data when receiving a payment stop instruction from the user terminal that has received the store entry notification;
A store support program that functions as a store support program. 2. The store support program according to claim 1, wherein the authentication means data includes a card ID of a predetermined IC card. The server device,
The store support program according to claim 1 or 2, further configured to function as an unauthorized user identifying means for identifying a person who has entered the store using the authentication means data when receiving the payment stop instruction. The server device is connected via a communication line to a clerk terminal used by a clerk at the store,
Unauthorized user notification control means for causing a notification means of the store clerk terminal to notify the store clerk of the person identified by the unauthorized user identification means;
The store support program according to claim 3 , which further functions as a store support program. The server device,
determining means for determining whether or not to enter the store using the authentication means data;
Store entry stopping means that stops determining whether entry to the store is permitted using the authentication means data when receiving the payment stop instruction;
The store support program according to any one of claims 1 to 4 , which further functions as a store support program. Connected via a communication line to a terminal device used by a user at a predetermined store,
Acquire user data including authentication means data used for authentication when the user enters the store , and payment means data related to a predetermined billing destination for products purchased by the user at the store. A user data acquisition means;
store entry notification control means for causing a transmission means to transmit a store entry notification to the terminal device when the store is entered using the authentication means data;
Payment suspension means for suspending billing to a predetermined billing destination related to the payment method data when receiving a payment suspension instruction from the terminal device that has received the store entry notification;
A server device comprising: A terminal device connected to a server device via a communication line and used by a user at a given store,
transmitting user data including authentication means data used for authentication when the user enters the store; and payment means data related to a predetermined billing destination for products purchased by the user at the store; user data transmission control means for transmitting user data to the server device by the means;
store entry notification receiving means for receiving a store entry notification from the server device when entering the store using the authentication means data;
Payment stop instruction transmission control means for causing a transmission means to transmit a payment stop instruction to the server device to stop billing to a predetermined billing destination related to the payment method data;
A store support program that functions as a store support program.

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