JP7335042B2 - Assistance device, assistance system, method, and program - Google Patents

Description

The present disclosure relates to a support device, support system, method, and program, and in particular, when a caller requests support, it is possible to direct an appropriate supporter to the caller's location. support device, support system, method, and program.

A support system is known in which a caller calls a supporter who supports him/herself in an emergency. In such a support system, a plurality of supporters (responders) confirm a plurality of identification numbers associated with the calling place where the caller is, and the supporters converse with each other about who should go to which calling place. When it is decided through consultations such as, etc., and it is decided who will go to the calling place, the identification number corresponding to the calling place is cleared, and then the supporter goes to the calling place.

In paragraph 0006 of Patent Document 1, "The order management system that is one aspect of the present invention is a order management system that manages the waiting of customers in a facility, and includes a reception terminal that receives an input operation of waiting from a customer, An order management terminal for accepting a change operation for the waiting status at the facility, a display terminal for displaying the customer's waiting status at the facility, and each of the reception terminal, the order management terminal, and the display terminal via a communication network. and managing the waiting status at the facility based on the input operation received by the reception terminal and the change operation received by the order management terminal, and displaying the waiting status on the display terminal. and a notification means connected to the order management server via a communication network, wherein when the mobile terminal of the customer whose turn has arrived is within a predetermined range from the notification means, the customer's notification means for notifying by voice that the turn has arrived."

In paragraph 0007 of Patent Document 2, "The order receiving device of the embodiment is communicably connected to a server connected to a display device that displays an identification number for identifying a table for which a call operation has been performed. data transmission means for generating data relating to at least customer correspondence processing including acceptance of order information relating to the order and transmitting the data to the server; and deletion signal transmission for transmitting a deletion signal for deleting the display of the identification number on the display. and means."

Japanese Patent No. 6055944 Japanese Patent Application Laid-Open No. 2017-33112

In the support system as described above, if there is no agreement to decide who should go to which calling place, a plurality of supporters may go to the same calling place, and as a result, the supporters may not go to other calling places. However, there was a problem that the caller was kept waiting. In addition, in order to prevent multiple supporters from going to the same calling place, the supporter who decided to go to the calling place should enter the identification number linked to the calling place displayed on the display of the support system. A method of clearing and then heading to the calling place was adopted. However, this method has the problem that the supporter goes to the display to clear the identification number, which takes time.

An object of the present disclosure is to provide a support device, a support system, a method, and a program that solve any of the problems described above.

The support device according to the present disclosure is
a display unit for displaying an identification number indicating a calling place where the caller is when a call terminal owned by the caller requests assistance;
a recognition unit that recognizes the action linked to the identification number, which is the action performed by the supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller;
a selection unit that compares the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selects a predetermined supporter at a position with the shortest distance;
a communication unit that transmits a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller;
Prepare.

The support system according to the present disclosure is
a calling terminal owned by the caller;
a support terminal owned by a supporter who supports the caller;
a support device that transmits and receives information to and from the call terminal and transmits and receives information to and from the support terminal;
with
The support device is
a display unit for displaying an identification number indicating a call location where the caller is when the call terminal requests assistance;
a recognition unit that recognizes the action linked to the identification number, which is the action performed by the supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller; ,
a selection unit that compares the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selects a predetermined supporter at a position with the shortest distance;
a communication unit that transmits a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller,
The calling terminal is
a calling terminal communication unit that transmits the support request;
The predetermined support terminal among the support terminals,
a support terminal communication unit that receives the support instruction;
and a support terminal display unit that displays the support instruction.

A method according to the present disclosure includes:
displaying an identification number indicating a call location where the caller is when a call terminal owned by the caller requests assistance;
recognizing the action linked to the identification number, which is an action performed by a supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller;
Comparing the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selecting a predetermined supporter at a position with the shortest distance;
transmitting a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller;
Prepare.

The program according to the present disclosure is
displaying an identification number indicating a call location where the caller is when a call terminal owned by the caller requests assistance;
recognizing the action linked to the identification number, which is an action performed by a supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller;
Comparing the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selecting a predetermined supporter at a position with the shortest distance;
transmitting a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller;
run on the computer.

According to the present disclosure, to provide a support device, a support system, a method, and a program capable of directing an appropriate support person to a calling place where the caller is when the caller requests support. can be done.

1 is a block diagram illustrating a support device according to an embodiment; FIG. 1 is a block diagram illustrating a support system according to an embodiment; FIG. 1 is a block diagram illustrating a support system according to an embodiment; FIG. 4 is a sequence diagram illustrating the operation of the support system according to the embodiment; FIG.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. In each drawing, the same reference numerals are given to the same or corresponding elements, and redundant description will be omitted as necessary for clarity of description.

[Embodiment]
<Configuration of support device and support system>
1 is a block diagram illustrating a support device according to an embodiment; FIG.
FIG. 2 is a block diagram illustrating a support system according to the embodiment;
FIG. 3 is a block diagram illustrating a support system according to the embodiment;
The calling terminal 12a, the calling terminal 12b, and the calling terminal 12c shown in FIGS. The support terminal 13a, the support terminal 13b, and the support terminal 13c shown in FIG.

As shown in FIG. 1 , the support device 11 includes a display section 111 , a recognition section 112 , a selection section 113 and a communication section 114 .

As shown in FIG. 2 , the support system 10 includes a call terminal 12 , a support terminal 13 and a support device 11 . A terminal owned by a caller is referred to as a calling terminal 12 . A terminal owned by a supporter who supports a caller is called a support terminal 13 . The support device 11 transmits and receives information to and from the call terminal 12 and also transmits and receives information to and from the support terminal 13 . In addition, a support person may be called a responder.

The caller uses the calling terminal 12 to request assistance. The calling terminal 12 has a calling terminal communication section (not shown) for transmitting a request for assistance.

When the caller uses the calling terminal 12 and receives a request for assistance from the calling terminal 12, the display unit 111 of the support device 11 displays the identification number indicating the calling place where the caller is. Specifically, when the caller Ca1 requests assistance from the calling place P1 using the calling terminal 12a, the display unit 111 displays the identification number No. which indicates the calling place P1 where the caller Ca1 is. Display 1. Further, when the caller Ca3 requests assistance from the calling place P3 using the calling terminal 12c, the display unit 111 displays the identification number No. which indicates the calling place P3 where the caller Ca3 is. Display 3.

When the supporter sees the identification number displayed on the display unit 111 and determines that it is possible to rush to the calling place indicated by the identification number and support the caller, the supporter moves toward the recognition unit 112. Perform actions using your own body. The supporter's actions are associated with identification numbers. An action using the supporter's body is, for example, a gesture performed by the supporter.

The supporter makes a gesture using a body organ that can be moved as intended, and visually recognizes (transmits) his/her intention to the recognition unit 112 . Gestures may be motions such as winking, blinking eyes, sticking out the tongue, etc., in addition to hand gestures.

The recognition unit 112 is, for example, a camera. Since the recognition unit 112 uses a camera to recognize gestures of the supporter, the recognition unit is also called a gesture recognition unit. In addition, for the sake of simplicity, in the following description, an operation performed by the supporter toward the recognition unit 112 will be described as a gesture.

Returning to FIG. 2, the supporter Su1 uses the identification number No. 1 and No. 3, the identification number No. 1, it is determined that it is possible to rush to the calling place P1 and support the caller Ca1. Perform the gesture Gt1 linked to 1. Similarly, the supporter Su3 can confirm the identification number No. displayed on the display unit 111. 1 and No. 3, the identification number No. 1, it is determined that it is possible to rush to the calling place P1 and support the caller Ca1. Perform the gesture Gt1 linked to 1.

The recognition unit 112 recognizes actions performed by the supporter. Specifically, the recognition unit 112 recognizes the gesture Gt1 performed by the supporter Su1 and the gesture Gt1 performed by the supporter Su3.

The selection unit 113 compares the distance between the position of each of the plurality of supporters who made the gesture (action) and the calling place. The selection unit 113 selects a predetermined supporter who is at the shortest distance based on the comparison result. Specifically, the selection unit 113 selects the distance between the position of the supporter Su1 and the calling place P1, for example, 3 meters, and the distance between the position of the supporter Su3 and the calling place P1, for example, 10 meters. compare. The selection unit 113 selects the supporter Su1 at the position with the shortest distance as the predetermined supporter based on the comparison result.

The selection unit 113 may divide a plurality of supporters into groups for each calling place based on gestures (movements), and select a predetermined supporter who is at the shortest distance for each group.

Note that the recognition unit 112 may also recognize the caller together with the supporter. That is, the recognition unit 112 may also recognize the calling place where the caller is, together with the gesture (movement) made by the supporter. Then, the selecting unit 113 may select a predetermined supporter who is at the shortest distance based on the position of each of the plurality of supporters recognized by the recognition unit 112 and the position of the caller. .

Further, the support device 11 may further include another recognition unit 112a for recognizing only the caller. Then, the selection unit 113 selects a predetermined position at the shortest distance based on the position of each of the plurality of supporters recognized by the recognition unit 112 and the position of the caller recognized by another recognition unit 112a. You can choose a supporter.

Also, the calling terminal 12 owned by the caller may have a GPS (Global Positioning System), and the support terminal 13 owned by the supporter may similarly have a GPS. Then, the position of each of the multiple supporters and the calling place may be obtained using GPS. Even if the recognition unit 112 cannot recognize the positions of the supporter and the caller, the positions of the supporter and the caller can be recognized by using GPS.

The communication unit 114 transmits a support instruction to the predetermined support terminal 13p owned by the predetermined support person selected by the selection unit 113, indicating that the support terminal 13p will rush to the calling place and support the caller. Specifically, when the selection unit 113 selects the supporter Su1, the communication unit 114 instructs the support terminal 13a owned by the supporter Su1 to rush to the calling place P1 and support the caller Ca1. Send assistance instructions. A support instruction may also be referred to as a response instruction.

The communication unit 114 may transmit the support instruction to the predetermined support terminal 13p and vibrate the predetermined support terminal 13p. By vibrating the predetermined support terminal 13p, it is possible to inform the supporter that there is an instruction for a support instruction.

When a predetermined supporter is selected by the selection unit 113, the display unit 111 erases (clears) the display of the identification number associated with the calling place. Turning off the display on the display unit 111 may also be expressed as clearing.

A predetermined support terminal 13p of the support terminals 13 has a support terminal communication unit (not shown) that receives a support instruction and a support terminal display unit (not shown) that displays the support instruction.

The supporter Su1 confirms the support instruction "Rush to the calling place P1 and support the caller Ca1" displayed on the support terminal display section of the support terminal 13a (predetermined support terminal 13p) owned by the supporter Su1. The supporter Su1 follows the support instruction and goes to the calling place P1 to support the caller Ca1.

The support device 11 according to the embodiment compares the distances between the positions of each of a plurality of supporters who have made a gesture toward the recognition unit 112 and the calling place, and selects the predetermined support at the position with the shortest distance. A support instruction is transmitted to a predetermined support terminal 13p owned by the caller, indicating that the caller should be rushed to the calling place and supported. As a result, it is no longer necessary to decide which supporter goes to which calling place through consultation between the supporters, and the time required to determine the supporters can be shortened.

As a result, according to the embodiments, when there is a request for assistance from a caller, an assistance device, an assistance system, a method, and a program capable of directing an appropriate assistance person to the calling place where the caller is. can be provided.

In the embodiment, since the support device 11 determines the supporters who go to the calling place, a plurality of supporters do not go to the same calling place. In addition, the caller will not be kept waiting without the supporter going to the calling place.

In addition, in the embodiment, when a plurality of supporters are ready to support the caller, an appropriate predetermined supporter is determined based on the distance, so that the optimum supporter can be immediately determined. For this reason, since it is not necessary to consult to determine who should go for assistance, time and effort can be saved.

Further, in the embodiment, when the supporter is determined, the support device 11 clears the identification number displayed on the display unit 111 . This eliminates the need for the supporter to touch the display unit 111 to clear the identification number, so that the time required for the supporter to travel to the calling place can be shortened. Furthermore, in the embodiment, since the supporter does not touch the display unit 111 to clear the screen, it is clean from a public hygiene point of view.

Also, in the embodiment, a plurality of support devices 11 may be installed at a plurality of locations. If one recognition unit 112 cannot cover the entire target space, the number of recognition units 112 is increased. For example, as shown in FIG. The unit 1122 may be installed, and the recognition unit 1123 may be installed on the third floor of the building to cover the entire building (entire space). That is, the support device 11 may include a plurality of recognition units 112 (recognition units 1121 to 1123), and the recognition unit 112 may be installed at each of a plurality of locations.

In this way, in the method of installing the recognition units 112 in a plurality of places, the supporter makes a gesture toward the recognition unit 112 installed in the position closest to him/herself. As a result, the recognizing unit 112 is less likely to misrecognise gestures compared to the case where one recognizing unit 112 recognizes gestures from all the supporters (see FIG. 2). In addition, the method of installing the recognition units 112 in a plurality of places reduces blind spots, so even in a situation where it is difficult for supporters to grasp their respective positions and it is difficult for them to communicate with each other, Gestures can be reliably recognized.

Further, instead of the plurality of recognition units 112, for example, the support terminal 13 owned by each supporter (support terminal 13a owned by supporter Su1, support terminal 13b owned by supporter Su2, support terminal 13b owned by supporter Su3, A terminal 13c) may be used. Specifically, each support terminal 13 may recognize the gesture of each supporter, and the gesture may be transmitted from the support terminal 13 to the support device 11 . For example, if the support terminal 13 is a so-called "wearable device" such as smart glasses, it can be realized because it has a function of recognizing and transmitting gestures.

Further, in the embodiment, the caller may be replaced with a customer, and the supporter may be replaced with a store clerk, and applied to a restaurant or a home center. Further, in the embodiment, the caller may be replaced with a patient, and the supporter may be replaced with a nurse, and applied to the inpatient ward of a hospital.

<Operation of the support system>
FIG. 4 is a sequence diagram illustrating the operation of the support system according to the embodiment;
As shown in FIG. 4, first, a caller makes a support request using the calling terminal 12 from the calling place (step S101).

When the support device 11 receives a support request (call request) from the caller, the support device 11 receives and displays the identification number indicating the calling place where the caller is (step S102).

The support device 11 transmits, to the support terminal 13, the identification number indicating the calling place where the support request (call request) was made (step S103).

The support terminal 13 receives the identification number indicating the calling place (step S104). The supporter confirms the identification number indicating the calling place displayed on the display unit 111 of the support device 11 .

When the supporter determines that it is possible to rush to the calling place indicated by the identification number and support the caller, the supporter uses a gesture associated with the identification number to inform other supporters that he or she will support the caller. toward the recognition unit 112 (step S105).

The recognition unit 112 of the support device 11 recognizes the calling place and the gesture (step S106).

The support device 11 compares the distances between the positions of the multiple supporters who made the gesture and the calling place. The support device 11 transmits a support instruction (response instruction) to the support terminal 13 of the supporter who made the gesture closest to the calling place (step S107).

The support device 11 transmits a support instruction to the support terminal 13 and vibrates the support terminal 13 . By transmitting the support instruction to the supporter by vibrating the support terminal 13, the supporter does not need to see the screen of the support terminal display section of the support terminal 13.

The support device 11 may transmit a support instruction to the supporter by sound via a headset connected to the support terminal 13 .

After step S107, when the supporter is determined, the support device 11 clears the identification number indicating the calling place displayed on the display unit 111 because there is no need to display the identification number (calling place). (Step S108).

After step S107, the support terminal 13 receives a support instruction from the support device 11 (step S109).

The supporter confirms the support instruction through the support terminal 13 owned by himself/herself, and recognizes that he/she is the nearest supporter to the calling place (response place). The supporter sends information that he/she (the supporter) will go to the calling place and provide support via the support terminal 13 (step S110).

The calling terminal 12 receives from the support terminal 13 the fact that the supporter will go to the calling place and support the caller (step S111).

In step S101, the support device 11 recognizes each of the different gestures even when a plurality of callers simultaneously call for support requests from their respective call locations and the plurality of supporters make different gestures in response. It shall be possible.

In the above-described embodiment, the gesture made by the supporter indicates the calling place where the supporter can support, but the gesture is not limited to this. In embodiments, the gesture may indicate only the information that assistance is available, regardless of the calling location. Then, the support device 11 compares the distance between the position of each of the plurality of supporters who made the gesture and the call position for each of the plurality of call positions, and determines the position of the predetermined support person at the position with the shortest distance. may issue a support order to

Moreover, in the above embodiments, the present invention has been described as a hardware configuration, but the present invention is not limited to this. The present invention can also be implemented by causing a CPU (Central Processing Unit) to execute a computer program to process each component.

In the above embodiments, the programs can be stored and delivered to computers using various types of non-transitory computer readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (specifically flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (specifically magneto-optical discs), CD-ROMs (Read Only Memory ), CD-R, CD-R/W, semiconductor memory (specifically, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM)), flash ROM, and RAM (Random Access Memory). The program may also be delivered to the computer on various types of transitory computer readable medium. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.

Further, although acts have been depicted in a particular order, this does not mean that such acts are performed in the specific order or sequential order shown, or It should not be understood as requiring that all actions be performed. Multitasking and parallelism can be advantageous in certain situations. Similarly, while details of several specific embodiments have been included in the above discussion, these should not be construed as limitations on the scope of this disclosure, but as illustrations of features unique to those particular embodiments. should. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable combination.

Although the present invention has been described with reference to the embodiments, the present invention is not limited to the above. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the invention.

It should be noted that the present invention is not limited to the above embodiments, and can be modified as appropriate without departing from the scope of the invention.

10: support system 11: support device 111: display unit 112, 1121, 1122, 1123: recognition unit 112a: another recognition unit 113: selection unit 114: communication unit 12, 12a, 12b, 12c: call terminal 13, 13a, 13b, 13c: support terminal 13p: predetermined support terminal Su1, Su2, Su3: supporter Ca1, Ca2, Ca3: caller P1, P2, P3: call place

Claims (10)

a display unit for displaying an identification number indicating a calling place where the caller is when a call terminal owned by the caller requests assistance;
a recognition unit that recognizes the action linked to the identification number, which is the action performed by the supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller;
a selection unit that compares the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selects a predetermined supporter at a position with the shortest distance;
a communication unit that transmits a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller;
A support device comprising: The communication unit transmits the support instruction to the predetermined support terminal and vibrates the predetermined support terminal.
The support device according to claim 1. The display unit erases the display of the identification number associated with the calling place when the predetermined support person is selected.
3. The support device according to claim 1 or 2. The recognition unit recognizes the caller,
The selection unit selects the predetermined supporter who is at the position with the shortest distance based on the position of each of the plurality of supporters recognized by the recognition unit and the position of the caller.
4. A support device according to any one of claims 1 to 3. further comprising another recognition unit that recognizes the caller;
The selection unit selects the predetermined support at a position with the shortest distance based on the respective positions of the plurality of supporters recognized by the recognition unit and the caller's position recognized by the another recognition unit. choose who
4. A support device according to any one of claims 1 to 3. The calling terminal owned by the caller has a GPS (Global Positioning System),
The support terminal owned by the support person has the GPS,
the position of each of the plurality of supporters and the call location are determined using the GPS;
6. A support device according to any one of claims 1 to 5. The selection unit
dividing the plurality of supporters into groups for each of the calling locations based on the actions;
Selecting the predetermined supporter at the position with the shortest distance for each group;
7. A support device according to any one of claims 1 to 6. a calling terminal owned by the caller;
a support terminal owned by a supporter who supports the caller;
a support device that transmits and receives information to and from the call terminal and transmits and receives information to and from the support terminal;
with
The support device is
a display unit for displaying an identification number indicating a call location where the caller is when the call terminal requests assistance;
a recognition unit that recognizes the action linked to the identification number, which is the action performed by the supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller; ,
a selection unit that compares the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selects a predetermined supporter at a position with the shortest distance;
a communication unit that transmits a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller,
The calling terminal is
a calling terminal communication unit that transmits the support request;
The predetermined support terminal among the support terminals,
a support terminal communication unit that receives the support instruction;
a support terminal display unit that displays the support instruction;
support system. displaying an identification number indicating a call location where the caller is when a call terminal owned by the caller requests assistance;
recognizing the action linked to the identification number, which is an action performed by a supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller;
Comparing the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selecting a predetermined supporter at a position with the shortest distance;
transmitting a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller;
How to prepare. displaying an identification number indicating a call location where the caller is when a call terminal owned by the caller requests assistance;
recognizing the action linked to the identification number, which is an action performed by a supporter who has determined that it is possible to rush to the calling place indicated by the identification number and support the caller;
Comparing the distances between the respective positions of the plurality of supporters who performed the action and the calling place, and selecting a predetermined supporter at a position with the shortest distance;
transmitting a support instruction indicating that the predetermined support terminal owned by the predetermined support person will rush to the calling place and support the caller;
A program that makes a computer run

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