JP7333769B2 - Information processing system, information processing method, and information processing program - Google Patents

Description

TECHNICAL FIELD Embodiments of the present invention relate to an information processing system, an information processing method, and an information processing program.

As a way of working until now, it was common for employees to gather and work at the location of the company or organization to which they belong. In recent years, work styles have also diversified, and telecommuting, so-called "telework", is becoming established, and work styles that are not limited to working at a fixed place such as a company are progressing.

In response to this, methods have been proposed for more efficiently carrying out the work of telecommuting workers while grasping the actual working conditions of the workers. For example, a method has been proposed in which a worker's face information is acquired using a web camera connected to the worker's PC, and the presence of the worker is confirmed, thereby ascertaining the working status of the worker.

JP 2017-182293 A

By the way, in the method of managing the working status via the web camera, although the existence of the worker can be confirmed, there is a problem that the system becomes complicated because the authentication by the web camera is always required.

In addition, in a work style in which workers gather in the workplace to work, it is relatively easy to check the work status of the other person, but in the case of telecommuting, in which the person works alone in a remote location, it is possible to check the situation of the other person. It can be difficult to comprehend and difficult to communicate. In addition, while telecommuting requires accurate work management, there are times when it becomes a workload to keep track of and record work at home.

The present invention has been made in consideration of such circumstances, and provides an information processing system, an information processing method, and an information processing program that can more efficiently manage the work of users working from home in a simple manner. intended to

An information processing system according to an embodiment of the present invention is a system having an information processing device for transmitting/receiving conversation information between a plurality of user terminals, wherein the information processing device includes an application program in each of the user terminals participating in the system. and a distribution unit for distributing business information of the user corresponding to each of the user terminals determined based on the operation state to all the user terminals participating in the system. , wherein the user terminal integrates and displays a plurality of applications including an application for transmitting and receiving the conversation information on a screen, and the communication control unit of each of the received user terminals determines the operating state of the application and an application integration control unit that displays the business information at the time of receiving the information in association with the name of the user who participates in the system described on the integrated screen.

Embodiments of the present invention provide an information processing system, an information processing method, and an information processing program capable of improving the efficiency of business management of a user working from home with a simple method.

1 is a configuration diagram showing an example of the overall configuration of an information processing system according to this embodiment; FIG. FIG. 10 is a diagram showing an example of a screen in which a plurality of applications are integrated in a user terminal, and showing a case where distributed work information of each user is displayed. FIG. 4 is a diagram showing an example of user information registered in an information processing apparatus; FIG. 4 is a diagram showing an example of a display screen in an application that conducts a web conference; FIG. 4 is a diagram showing an example of user work data automatically created from work information determined based on the operating state received from the user terminal; 4 is a flowchart showing an example of an information processing method according to the embodiment;

An embodiment of the present invention will be described below with reference to the accompanying drawings.
FIG. 1 is a diagram showing an example of the configuration of an information processing system 50 according to this embodiment.

First, the overall configuration will be described.
The information processing system 50 according to the embodiment includes user terminals 10 and information processing devices 20, and is a system for transmitting and receiving conversation information between a plurality of user terminals 10 via the information processing devices 20. . Here, conversation information means information related to conversation between terminals including text data, voice data, video data, and the like.

Each user terminal 10 is connected to an information processing device 20 so as to be able to transmit and receive data via a network (for example, the Internet). Note that the user terminal 10 may be any terminal capable of transmitting and receiving data to and from the information processing device 20, and examples thereof include a PC, a smart phone, and a tablet terminal.

The information processing device 20 is a server that allows users to have conversations between terminals by transmitting and receiving conversation information between the user terminals 10 .

As long as the user terminal 10 and the information processing device 20 are connected via a network, the physical positions of the user terminals 10 may be any location. In other words, each of the plurality of user terminals 10 may be physically separated. It should be noted that each of the plurality of user terminals 10 may exist on the internal network of a company or organization, some may exist on an external network, or all terminals may exist on an external network. good too.

In FIG. 1, three user terminals 10a, 10b, and 10c are shown, each of which is connected to the information processing apparatus 20 so as to be able to transmit and receive data. of user terminals 10 may be connected to the information processing apparatus 20, and the physical position of each user terminal 10 is irrelevant.

A specific configuration will be described.
The information processing system 50 according to the embodiment is a system that receives operating states of applications from each of the user terminals 10, determines business contents based on the operating states, and distributes and records them to each user terminal.

The user terminal 10 has an application integration control section 11 , an application state transmission section 12 and a distribution information reception section 13 .

The application integration control unit 11 integrates a plurality of applications including an application for transmitting/receiving conversation information and displays them on the screen. Applications displayed on the screen of the user terminal 10 may be set in advance by the user of the user terminal 10 or may be set by the administrator of the information processing device 20 .

FIG. 2 shows an example of a screen in which a plurality of applications are integrated on the user terminal 10. As shown in FIG.

As shown in FIG. 2, the application integration control unit 11 receives user information registered in the information processing system 50 from the information processing device 20, displays a list thereof, and integrates applications related to work into one screen. to display.

For example, a text chat application 100, a web conference application 101, a document creation application 102, an email application 103, a spreadsheet application 104, and an attendance management application 105 are displayed on the screen of the user terminal 10 as applications related to business. The text chat application 100 means software for conversing between users via text data, and the web conference application 101 means software for conversing between users via voice data and/or video data. means software.

Note that FIG. 2 exemplifies an application related to business, but the application displayed on the user terminal 10 may be an application for entertainment between registered users.

The application state transmission unit 12 monitors the execution state of the user terminal 10 and transmits the operating state of the application to the information processing device 20 as needed. The operation state of the application may be transmitted at regular time intervals (for example, in units of one minute). may be sent to

The distribution information receiving unit 13 receives from the information processing device 20 the business information of the user determined from the operating state of the user terminal 10 . The application integration control unit 11 displays the received business information in association with the name of the user displayed on the screen. Details of the business information transmitted from the information processing device 20 will be described later.

Next, the configuration of the information processing device 20 will be described.
The information processing device 20 has a communication control section 21 , a distribution section 22 , a state recording section 23 , a management data analysis section 24 and a user information database 25 .

It should be noted that the function of each unit constituting the information processing apparatus 20 may be realized by executing a predetermined program code using a processor. It may be realized by hardware processing, or may be realized by combining software processing and hardware processing.

The communication control unit 21 controls transmission and reception of conversation information such as text data and video data between the user terminals 10 . The communication control unit 21 receives the operating state of the application transmitted from the user terminal 10 as needed.

The distribution unit 22 determines the business information of the user corresponding to the user terminal 10 based on the received operation state. Specifically, the user's business information (business content) is defined and set in advance according to the operating state of the application, and the user's business information is determined from the received operating state. For example, when the mail application 103 (see FIG. 2) is activated and an operation state in which mail input operation is continuing is received, "mail work" is determined as business information. For example, when the Web conference application 101 is activated and transmission and reception of conversation information such as video data continues, "Web conference" is determined as business information. In this case, the user of the other party communicating with the Web conference application 101 may be specified and recorded. For example, in attendance software, when going out is input, it is determined as "going out" as work information. In this case, if the user inputs the details of going out, the details may be recorded. In addition, when applications related to multiple tasks are started at the same time,
Each business information may be determined based on each operating state of the application.

The distribution unit 22 distributes the business information determined based on the received operation state to each of the user terminals 10 . Then, the application integration control unit 11 of the user terminal 10 displays the received business information in association with the user name (see FIG. 2) displayed as the system participating member on the screen of the integrated system. As a result, the business status can be grasped between users.

Note that the distribution unit 22 stores in advance the rank levels of users registered in the information processing device 20, and distributes work information of an equal or lower level to persons in lower ranks. It is also possible to adopt a configuration in which the business information is not distributed. As a result, a person of a higher rank can confirm the work information of a person of a lower rank, but a person of a lower rank cannot confirm the work information of a person of a higher rank. By doing so, it is possible to keep confidential any work that a person with a higher rank has to keep confidential on the job. Also, the application integration control unit 11 of the user terminal 10 may control the work information displayed for each user's affiliation (group such as department or section). For example, highlighting or the like may be performed for users in the same group.

The status recording unit 23 records the user's work information determined based on the operation status in association with each user. Business information related to work is accumulated separately for each user. Note that when applications related to a plurality of tasks are activated at the same time, each task information determined based on each operating state of the applications may be recorded.

The user information database 25 is a database that registers users who can participate in the information processing system 50 . Each user is identified and registered by the identification information of the user terminal 10 to be used and the user name. Attribute information such as department, position, and contact information is stored in association with each user. The attribute information may constitute business card information (information written on a business card) of an employee who works for a company or organization. The communication control unit 21 may compose and display the business card data of the user in the conference based on the attribute information when an application related to the web conference that transmits and receives audio data or video data is running.

Also, the user information database 25 may register user's conference usage information in association with each user. The conference use information means data used by the user at the time of the web conference, such as image data and audio data. Note that the conference usage information may be configured such that image data, audio data, and the like are transmitted (uploaded) from the user terminal 10 to the information processing apparatus 20 and can be arbitrarily registered for each user. Data, voice data, etc. may be stored in advance, and the user may select and register such information.

In addition, the user information database 25 may register information such as performance information (individual evaluation, sales, etc. in an organization) in association with each user.

The attribute information registered for each user in the user information database 25 may be registered by an administrator, or may be registered by a user participating in the information processing system 50 himself.

FIG. 3 is a diagram showing an example of user information registered in the information processing device 20. As shown in FIG.

A terminal identifier and a user name for identifying each terminal are registered in association with the user of the user terminal 10 registered in the information processing system 50 . User attribute information (for example, company name, department, contact information, etc.) is also registered. For each user, information used by the user at the time of the Web conference is registered.

Here, a usage example of attribute information registered in the user information database 25 and information used at the time of a web conference will be described.

FIG. 4 is a diagram showing an example of a conference screen on the Web in this embodiment.

As shown in FIG. 4, the communication control unit 21 uses the attribute information registered in the user information database 25 to construct a business card of "Taro Tokkyo" on the screen for "Taro Tokoku" participating in the Web conference. it's shown. As a result, the conference can proceed while checking the information of the participants.

The communication control unit 21 can also receive requests from participants in the Web conference and use conference usage information (audio data A) registered in the user information database 25 to output audio during the conference. For example, voice data A is voice that enlivens a meeting.

When a conference is held on the Web with a large number of people, it may be difficult to convey one's reaction to the other party. By displaying and outputting voice data and image data registered in an information processing device 20 during the Web conference, the participants of the Web conference can convey their reaction to the other party and enhance the presence of the conference. can be done.

Further, the communication control unit 21 may convert the speech on the Web conference into text and save it as minutes. The minutes may be saved in association with the web conference title.

Returning to FIG. 1, the description continues.
The management data analysis unit 24 automatically creates work data based on the work information recorded in association with each user. Work data is data in which information of work information is arranged in chronological order. Note that the work data may be editable by the user corresponding to the data.

FIG. 5 is a diagram showing an example of user work data automatically created based on the operating state.

Work data is created for each user based on work information. For example, if the user name is Taro Tokkyo, the contents of work from 9:00 to 17:00 are organized based on the recorded work information to create work data. Work data is similarly created for other users. Incidentally, when creating the work data, if there is a plurality of work information in the same time zone, the work data may be created by describing the work in duplicate.

In addition, the management data analysis unit 24 may analyze the correlation between the work data created for each user and the actual user's performance (sales, etc.) to analyze the work model of the user with high performance. .
By automatically creating work data in this way, the user's work is recorded more accurately, making it easier to manage the work of employees and the like.

FIG. 6 is a flowchart of the information processing method according to this embodiment (see FIG. 1 as needed).

The communication control unit 21 of the information processing device 20 receives the operating state of the application transmitted from each user terminal 10 as needed (S10).

The distribution unit 22 distributes the business information determined based on the received operation state to each of the user terminals 10 (S11). Then, the application integration control unit 11 displays the user's business information by associating the received business information with the user's name displayed on the screen.

The status recording unit 23 records the acquired operation status as work information.

The management data analysis unit 24 automatically creates work data based on the work information recorded in association with each user (S12). Also, the management data analysis unit 24 may create a record for each user's business content.

As described above, according to the information processing system of the present embodiment, by receiving the operating state of an application from a user terminal, determining the business content based on the operating state, and distributing and recording it to each user terminal, , it is possible to realize the work management of the working user in a telecommuting where the worker works at a remote place from the company by a simple method.

In addition, since the work data is automatically created, the work of the user is recorded more accurately, making it easier to manage the work of employees and the like, and the work load on the user to create work can be reduced.

The program executed by the information processing system 50 is provided by being preliminarily incorporated in a storage circuit such as a ROM. Alternatively, the program may be stored in a computer-readable storage medium such as a CD-ROM, CD-R, memory card, DVD, flexible disk, etc. as a file in an installable format or an executable format. may Also, the program executed by the information processing system 50 may be stored on a computer connected to a network such as the Internet, and may be downloaded via the network and provided.

While several embodiments of the invention have been described, these embodiments have been presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and modifications can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and equivalents thereof.

DESCRIPTION OF SYMBOLS 10... User terminal 11... Application integration control part 12... Application state transmission part 13... Distribution information reception part 20... Information processing apparatus 21... Communication control part 22... Distribution part 23... State recording part 24 Management data analysis unit 25 User information database 100 Text chat application 101 Web conference application 102 Document application 103 Mail application 104 Spreadsheet application 105 Attendance management application.

Claims (6)

A system having an information processing device for transmitting and receiving conversation information between a plurality of user terminals,
The information processing device is
a communication control unit that receives the operating state of an application in each user terminal that participates in the system;
a distribution unit that distributes, to all of the user terminals participating in the system, business information of users corresponding to each of the user terminals, which is determined based on the operating state;
The user terminal is
A plurality of applications including an application for transmitting and receiving the conversation information are integrated and displayed on a screen, and the communication control unit of each of the user terminals receiving the business information when the operation state of the application is received is displayed as the business information. an application integration control unit that is displayed in association with the name of the user who participates in the system described on the integrated screen,
An information processing system characterized by comprising: a recording unit that records the business information of the user corresponding to the user terminal, which is determined based on the operating state for each of the users;
a management data analysis unit that automatically creates work data for each user based on the recorded work information;
2. The information processing system according to claim 1, comprising: a user information database that registers attribute information of the users in association with each of the users;
The communication control unit configures and displays business card data of users participating in the conference based on the attribute information when an application related to a conference on the network for transmitting/receiving audio data or video data is executed. ,
3. The information processing system according to claim 1, wherein: a user information database for registering conference usage information of the users in association with each of the users;
When an application related to a conference on a network for transmitting and receiving audio data or video data is running, the communication control unit receives input from the user and transmits the conference usage information during the conference.
4. The information processing system according to any one of claims 1 to 3, characterized by: An information processing method using an information processing device for transmitting and receiving conversation information between a plurality of user terminals,
a step of receiving , by a communication control unit, the operating state of an application in each user terminal participating in the system;
a step of distributing business information of users corresponding to each of said user terminals determined based on said operation status to all said user terminals participating in said system ;
A plurality of applications including an application for transmitting and receiving the conversation information are integrated and displayed on a screen, and the communication control unit of each of the user terminals receiving the business information when the operation state of the application is received is displayed as the business information. a step of displaying in association with the names of users participating in the system described on the integrated screen;
An information processing method characterized by having to the computer,
A function of receiving the operating state of an application in each user terminal participating in the system by a communication control unit ;
A function of distributing business information of users corresponding to each of the user terminals, which is determined based on the operating state, to all the user terminals participating in the system ;
A plurality of applications including an application for transmitting/receiving conversation information are integrated and displayed on a screen, and the communication control unit of each of the received user terminals integrates the business information when the operation status of the application is received . A function to display in association with the name of the user who participates in the system described on the displayed screen,
An information processing program characterized by functioning as

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