JP7328269B2 - Vehicle management device and vehicle management method - Google Patents

Description

The present invention relates to a vehicle management device and a vehicle management method.

Conventionally, methods for evaluating the state of vehicles have been proposed in services that provide vehicles. For example, Patent Literature 1 discloses a device for evaluating a vehicle used by a user in a vehicle rental service. The device disclosed in Patent Literature 1 uses an image of the vehicle to detect changes when the vehicle is returned.

JP 2020-112873 A

A service that provides a vehicle needs to manage the state of the vehicle. However, the condition of the vehicle used in the above services deteriorates as the frequency and number of times the vehicle is used increases. For this reason, simply evaluating the condition of the vehicle is not sufficient to properly manage the vehicle in the service that provides the vehicle.
The present invention has been made in view of such a background, and an object of the present invention is to appropriately manage the condition of a vehicle used in a service that provides the vehicle, taking into consideration the deterioration that accompanies the use of the vehicle. do.

As a first aspect for achieving the above object, a vehicle evaluation is provided for a plurality of vehicles rented by a vehicle rental service, and indicates a result of evaluating the state of the vehicles for the plurality of the vehicles, wherein a plurality of options are provided. and a vehicle evaluation including at least one of a photographed image of the vehicle and an operating state of the vehicle in the vehicle rental service, and a plurality of the vehicles of the target vehicle is selected as a target vehicle, the determination process for the target vehicle is performed for all the vehicles, and in the determination process, based on the operating state of the target vehicle, estimating a vehicle evaluation, determining a cause of deterioration of the state of the target vehicle based on a result of comparison between the estimated vehicle evaluation of the target vehicle and the acquired vehicle evaluation of the target vehicle, and determining a plurality of the vehicles; There is a vehicle management device that outputs an evaluation , an operating state of a plurality of vehicles , and causes of deterioration of the states of the plurality of vehicles in association with each other.

In the above vehicle management device , the operating state of the vehicle may include at least one of the frequency of use, the number of times of use, the time of use, and the mileage during a set period in the vehicle rental service for renting the vehicle. good.

In the vehicle management device , a plurality of the vehicles are associated with a service base that executes the vehicle rental service, and vehicle evaluations and vehicle operating states of the plurality of vehicles associated with one service base are obtained. selects the vehicle to be determined from among the plurality of vehicles as a target vehicle, performs the determination process on the target vehicle, and compares the vehicle evaluation of the target vehicle and the operating state of the target vehicle with the target vehicle. comparing each vehicle with vehicle evaluations and operating states of the other vehicles associated with the same service base , generating a vehicle comparison result including the comparison results, and generating a vehicle comparison result including the comparison results ; Information including the vehicle evaluation of the vehicle and the operating state of the target vehicle may be generated for each service base and output.

In the above vehicle management device , when it is determined in the determination process that the vehicle evaluation of the target vehicle is lower than the vehicle evaluation estimated from the operating state of the target vehicle, For the other vehicles associated with the service base, the vehicle evaluation of the vehicle is compared with the vehicle evaluation estimated from the operating state of the vehicle, and based on the comparison results for the plurality of vehicles, the target A configuration may be adopted in which the cause of the low vehicle evaluation of the vehicle is determined.

In the vehicle management device , in the determination process, the vehicle evaluation of a predetermined number or more of the plurality of vehicles associated with the service base is higher than the vehicle evaluation estimated from the operating state of the target vehicle. If the evaluation is low, it may be determined that the service center is the cause of the low evaluation of the target vehicle.

In the vehicle management device described above, the service base may be a business base operated by a franchisee of the vehicle rental service.

In the vehicle management device , the determination processing is executed for the plurality of vehicles associated with the business location, and the determination processing determines that the service location is the cause of the low vehicle evaluation. A royalty to be paid by the franchisee to the franchiser of the vehicle rental service may be set based on the number or ratio of the target vehicles.

As a second aspect for achieving the above object, a vehicle management device that manages a vehicle rental service targets a plurality of vehicles that are rented out by the vehicle rental service. a vehicle evaluation indicating a result of evaluating the state of the vehicle, the vehicle evaluation including at least one of an evaluation of one or more items selected from a plurality of options and a photographed image of the vehicle; acquiring the operating state of the vehicle in the vehicle rental service, selecting the vehicle to be determined from among the plurality of vehicles as a target vehicle, performing determination processing on the target vehicle for all the vehicles ,
In the determination process, the vehicle evaluation of the target vehicle is estimated based on the operating state of the target vehicle, and the estimated vehicle evaluation of the target vehicle is compared with the acquired vehicle evaluation of the target vehicle. determining the cause of deterioration of the state of the target vehicle , and outputting the vehicle evaluation of the plurality of vehicles , the operating state of the plurality of vehicles , and the cause of deterioration of the state of the plurality of vehicles in association with each other. management method.

According to the above configuration, the state of the vehicle can be managed in consideration of the operating state of the vehicle. Therefore, it becomes possible to more appropriately manage vehicles in the vehicle rental service.

Explanatory drawing which shows the outline|summary of a vehicle management system. FIG. 4 is a schematic diagram showing an example of information stored in a vehicle information storage unit; FIG. 4 is a schematic diagram showing an example of vehicle evaluation information; FIG. 2 is a block diagram of a vehicle management device; 4 is a sequence diagram showing operations of the vehicle management device and the evaluator terminal; FIG. FIG. 4 is a diagram showing an example of a screen displayed by the evaluator terminal; 4 is a flowchart showing the operation of the vehicle management device; FIG. 2 is a schematic diagram showing an example of information generated by the vehicle management device;

[1. Outline of Vehicle Management System]
FIG. 1 is an explanatory diagram showing an outline of a vehicle management system 1 of this embodiment. The vehicle management system 1 provides a vehicle V rental service. Here, vehicle rental services include car sharing, rental cars, and car leasing. In this embodiment, an example in which the vehicle management system 1 implements a car sharing service will be described. A user U is, for example, a person who is registered in the vehicle management system 1 in advance as a member of a car sharing service, and is a user of the service.

Business bases B1 and B2 in FIG. 1 are stores operated by business entities that provide vehicle rental services. There is no limit to the number of such entities and stores. FIG. 1 shows, as an example, two business bases B1 and B2 respectively operated by two business entities. When business bases B1 and B2 are not distinguished, they are referred to as business base B. A business base B corresponds to an example of a service base.
Vehicles V1, V2, and V3 are shown as examples of vehicles rented out at the business base B1, and vehicles V4, V5, and V6 are shown as examples of vehicles rented out at the business base B2. Vehicles V1 to V6 are referred to as vehicle V when not distinguished. Vehicles V1 to V3 are vehicles managed by business base B1. Vehicles V4 to V6 are vehicles managed by the business base B2. The actual parking positions of the vehicles V1 to V6 may be distant from the business bases B1 and B2. A user U can rent a vehicle V by applying to the business bases B1 and B2.
Also, in this embodiment, an example in which the vehicle V is a four-wheeled vehicle will be described, but the type of the vehicle V is not particularly limited.

The vehicle management system 1 includes a vehicle management device 100, a business base terminal 210 installed at the business base B1, and a business base terminal 220 installed at the business base B2. Vehicle management device 100 can perform data communication with business base terminals 210 and 220 through communication network 500 .

The vehicle management device 100 is a device operated by an entity that provides a car sharing service, and is, for example, a server device. A business entity that operates the vehicle management device 100 is a car sharing service franchisor. Each business entity that operates the business bases B1 and B2 is a car sharing service franchisee. Each business entity that operates business bases B1 and B2 implements car sharing services based on a contract with the franchisor and pays royalties to the franchisor.

The vehicle management system 1 may include an evaluator terminal 200 . The evaluator terminal 200 is a terminal device used by the evaluator Vo. The evaluator Vo is a person registered in the vehicle management system 1 in advance as a person who evaluates the state of the vehicle V. FIG. It is preferable that the evaluator Vo is neither a person related to the service entity that operates the vehicle management system 1 or the vehicle management device 100 nor a user U who uses the service provided by the vehicle management system 1 . In this case, it is guaranteed that the evaluator Vo evaluates the vehicle V from a neutral standpoint.

The evaluator Vo evaluates the vehicle V and transmits the evaluation result to the vehicle management device 100 or the business base terminals 210 and 220 . In this embodiment, an example in which the vehicle management apparatus 100 communicates with the evaluator terminal 200 will be described as described later. The vehicle management device 100 acquires the evaluation result by the evaluator Vo from the evaluator terminal 200 .

The evaluator Vo evaluates the state of the vehicle V at the request of the business entity that operates the vehicle management device 100 or the business entity that operates the business bases B1 and B2. For example, the evaluator Vo evaluates the exterior and interior of the vehicle V after the user U returns the vehicle V. FIG. The details of the evaluation by the evaluator Vo will be described later.

The vehicle management device 100 is a device operated by an entity that provides a car sharing service, and is, for example, a server device. The business base terminals 210 and 220 are, for example, desktop computers, laptop computers, tablet computers, smart phones, and other information communication terminals. The evaluator terminal 200 is a mobile device or a portable computer called a handheld computer. For example, smartphones and tablet computers. Tablet computers, smartphones, and other information communication terminals. The evaluator terminal 200 corresponds to an example of an external device for the vehicle management device 100 .

The evaluator terminal 200 of this embodiment has a touch panel 201 . The touch panel 201 is a device in which a display panel such as a liquid crystal display panel or an organic EL panel and a touch sensor for detecting touch operations are superimposed. The touch panel 201 functions as a display device and an input device.

The evaluator terminal 200 displays an input screen on the touch panel 201 and receives an input from the evaluator Vo in the process of inputting the evaluation result of the vehicle V by the evaluator Vo. A screen displayed on the touch panel 201 functions as a user interface.

The communication network 500 may be any data communication network, such as a wide area communication network including a public line network, a LAN (Local Area Network), and the like. The vehicle management device 100 may be a cloud-type server.

The vehicle management device 100 has a vehicle information storage unit 110 . The vehicle information storage unit 110 stores information about the vehicle V and various accompanying information. Although the details will be described later, the vehicle information storage unit 110 stores information including evaluation results obtained by evaluating the vehicle V by the evaluator Vo.

FIG. 2 is a schematic diagram showing an example of information stored in the vehicle information storage unit 110. As shown in FIG.
The vehicle information storage unit 110 stores vehicle information 120 , vehicle evaluation information 130 , rental history information 140 , operation information 150 and vehicle state information 160 .
The vehicle information 120 includes a vehicle ID 121 and a business base ID 122 of the vehicle V provided by the vehicle management system 1 . The vehicle information storage unit 110 stores one piece of vehicle information 120 for one vehicle V provided by the vehicle rental service. The vehicle ID 121 is unique identification information given to the vehicle V. As shown in FIG. The vehicle ID 121 may be a number assigned to the vehicle V in the vehicle management system 1, or may be a number assigned to the vehicle V by an administrative system. For example, the vehicle ID 121 may be a so-called license plate or vehicle registration plate number. The business base ID 122 is information indicating the business base B to which the vehicle V belongs. The business site ID 122 is unique identification information given to the business site B. FIG. One vehicle information 120 specifies one vehicle V and the business base B to which this vehicle V belongs.

Vehicle evaluation information 130 includes vehicle ID 131 and vehicle evaluation 132 . The vehicle information storage unit 110 stores one piece of vehicle evaluation information 130 for one vehicle V. FIG. Vehicle ID 131 is the same information as vehicle ID 121 . The vehicle evaluation 132 is the result of evaluating the vehicle V by the evaluator Vo. The vehicle evaluation information 130 may include information indicating the date and time when the evaluator Vo evaluated the vehicle V, and identification information with which the evaluator Vo who performed the evaluation can be identified.

As described above, in the vehicle management system 1, the evaluator Vo evaluates one vehicle V periodically or at a specific timing. Each time the evaluator Vo evaluates the vehicle V, the vehicle evaluation information 130 associated with the evaluated vehicle V is updated. When the vehicle evaluation information 130 is updated, the vehicle management system 1 may store the pre-update vehicle evaluation information 130 in the vehicle information storage unit 110 for a certain period of time.

FIG. 3 is a schematic diagram showing an example of vehicle evaluation information 130, and shows an example of information included in vehicle evaluation 132 in detail.
In the example shown in FIG. 3, the vehicle evaluation 132 includes an exterior rank 132a, an interior rank 132b, an exterior image 132c, an interior image 132d, an odor evaluation value 132e, and an evaluation index 132f. The exterior rank 132a is an evaluation value obtained by evaluating the state of the exterior of the vehicle V by the evaluator Vo. The exterior rank 132a and the interior rank 132b are determined and evaluated by the evaluator Vo based on visual observation, tactile sensation, and the like. The evaluation of the exterior rank 132a and the interior rank 132b is, for example, the result of the judgment by the evaluator Vo that the preset evaluation items are applicable or not applicable. An evaluation item is, for example, a combination of a part and damage in the vehicle V. FIG. In this case, the evaluator Vo inputs a numerical value obtained by tallying the evaluation items regarding the exterior of the vehicle V as the evaluation result of the exterior rank 132a. Further, the evaluator Vo inputs a numerical value obtained by summarizing the evaluation items regarding the interior of the vehicle V as the evaluation result of the interior rank 132b. Also, the evaluation of the exterior rank 132a and the interior rank 132b may be, for example, values subjectively ranked by the evaluator Vo.

The vehicle exterior image 132c is a photographed image of the exterior of the vehicle V photographed by a digital camera, and the vehicle interior image 132d is a photographed image of the interior of the vehicle V photographed by a digital camera. For example, the evaluator Vo takes a picture with a camera (not shown) included in the evaluator terminal 200 and uploads the captured image from the evaluator terminal 200 to the vehicle management apparatus 100 . The vehicle management device 100 stores the uploaded images in the vehicle information storage unit 110 as the vehicle exterior image 132c and the vehicle interior image 132d. The vehicle evaluation information 130 may include information indicating the date and time when the vehicle exterior image 132c and the vehicle interior image 132d were captured.

The odor evaluation value 132e is the evaluation result of the strength and quality of the odor inside the vehicle V compartment. The odor evaluation value 132e is, for example, the result of subjective evaluation by the evaluator Vo using his sense of smell. Also, the odor evaluation value 132e may be a result of measurement by the evaluator Vo using an odor sensor (not shown).

Further, the vehicle management device 100 may determine the evaluation value of the exterior rank 132a using the vehicle exterior image 132c. The vehicle management device 100 determines the evaluation value of the exterior rank 132a by, for example, comparing a plurality of vehicle exterior images 132c taken at different times. In this case, the evaluator Vo does not need to input the exterior rank 132a by uploading the exterior image 132c.
Similarly, the vehicle management device 100 may determine the evaluation value of the vehicle exterior image 132c using the vehicle interior image 132d. The vehicle management device 100 determines the evaluation value of the interior rank 132b by, for example, comparing a plurality of in-vehicle images 132d taken at different times. In this case, the evaluator Vo does not need to input the interior rank 132b by uploading the vehicle interior image 132d.

The evaluation index 132f is an index of overall evaluation of the vehicle V. FIG. In other words, the evaluation index 132f is an index that combines the exterior rank 132a, the interior rank 132b, and the odor evaluation value 132e. The evaluation index 132f is, for example, a total value obtained by summing the evaluation values of the exterior rank 132a, the interior rank 132b, and the odor evaluation value 132e. The evaluation index 132f may be a numerical value. In this case, the vehicle management device 100 can easily compare the evaluation index 132f of one vehicle V with the evaluation index 132f of another vehicle V. FIG.

These are examples, and the vehicle evaluation 132 does not need to include all of the exterior rank 132a, the interior rank 132b, the exterior image 132c, the interior image 132d, the odor evaluation value 132e, and the evaluation index 132f.

Returning to FIG. 2 , the rental history information 140 includes a vehicle ID 141 , a rental date and time 142 , a return date and time 143 , a rental mileage 144 , a return mileage 145 , and a user ID 146 . The vehicle information 120 is generated each time one vehicle V is lent to the user U once. That is, the vehicle information storage unit 110 stores one piece of rental history information 140 corresponding to one vehicle V being rented once.

Vehicle ID 141 is the same information as vehicle ID 121 . The rental date and time 142 indicates the date and time when the vehicle V was lent to the user U. FIG. The return date and time 143 indicates the date and time when the vehicle V was returned by the user U. FIG. The rental traveling distance 144 and the returning traveling distance 145 indicate the total traveling distance of the vehicle V. FIG. The mileage at the time of rental 144 is the total mileage at the time when the vehicle is lent to the user U. Return traveled distance 145 is the total traveled distance at the time when the user U returned the vehicle V. FIG. The user ID 146 is information identifying the user U who has rented the vehicle V. FIG. User ID 146 is, for example, unique identification information given to user U in vehicle management system 1 .

Each piece of information included in the rental history information 140 is acquired by the vehicle management device 100 from the business base terminals 210 and 220 . For example, the business base terminals 210 and 220 transmit each piece of information of the rental history information 140 to the vehicle management device 100 every time the user U returns the vehicle V or every predetermined period. The vehicle management device 100 may generate the rental history information 140 based on the information transmitted by the business base terminals 210 and 220 and store it in the vehicle information storage unit 110 . Alternatively, the business base terminals 210 and 220 may generate the rental history information 140 and transmit it to the vehicle management device 100 .

The operating information 150 is information indicating the operating state of the vehicle V. FIG. The operation information 150 is generated by the vehicle management device 100 through processing described later. The operating information 150 includes a vehicle ID 151 , a usage frequency 152 , a usage count 153 , a usage time 154 , a travel distance 155 and an operating index 156 . The operation information 150 is information generated by the vehicle management device 100 based on the rental history information 140 . The vehicle management device 100 sets a period covered by the operation information 150 (hereinafter referred to as a covered period). The vehicle management device 100 generates the operation information 150 by acquiring the rental history information 140 for the target period. In the following description, the fact that the vehicle V is rented once and then returned is referred to as "use".

The vehicle ID 151 is the same information as the vehicle ID 121 and identifies the vehicle V to which the operation information 150 corresponds. The use frequency 152 is a value indicating how often the vehicle V was used during the target period. In this embodiment, the usage frequency 152 is, for example, the number of times the vehicle V is used per day. In this case, the vehicle management device 100 calculates the usage frequency 152 by dividing the number of times the vehicle V is rented out during the target period by the number of days in the target period. The frequency of use 152 may be the number of days corresponding to one use of the vehicle V, or the like. The number of times of use 153 is the number of times the vehicle V was used during the target period. The usage time 154 is the total time during which the vehicle V was used during the target period. The usage time 154 is, for example, a value obtained by summing the usage time of the vehicle V in units of minutes or hours. The frequency of use 152 , the number of times of use 153 and the time of use 154 are obtained from the rental date and time 142 and the return date and time 143 included in the rental history information 140 .

The travel distance 155 is the travel distance of the vehicle V during the target period. The travel distance 155 is obtained from, for example, the rental travel distance 144 and the travel distance 155 included in the rental history information 140 . The travel distance 155 may include information indicating the total travel distance of the vehicle V in addition to the travel distance of the vehicle V during the target period.

The operating index 156 is an index indicating the operating state of the vehicle V as a whole. For example, the operation index 156 has a higher value as the vehicle V has a higher frequency of use and number of times of use, a longer use time, and a longer travel distance during the target period. The vehicle management device 100 scores at least one of, for example, the frequency of use 152, the number of times of use 153, the time of use 154, and the distance traveled 155 in the process of obtaining the operation index 156. FIG. The vehicle management device 100 obtains the operating index 156 by calculating the total score. The performance index 156 may be information reflecting at least one of the information included in the performance information 150 . The method of calculating the performance index 156 is not limited to the above example, and various statistical methods can be used.

The vehicle status information 160 is information indicating the status of the vehicle V for each business location B, and is generated by the vehicle management device 100 . Details of the vehicle state information 160 will be described later.

The business base information 170 is information that defines royalties to be charged to the business bases B1 and B2. The vehicle information storage unit 110 stores one piece of business location information 170 for one business location B. FIG. The business base information 170 includes a business base ID 171 and royalty information 172 . The business base ID 171 is information for identifying the business base B, and is, for example, unique information assigned to each of the business bases B1 and B2. The royalty information 172 is information that determines the amount of royalty that is charged to the business base B. FIG. The royalty information 172 may be, for example, information indicating the amount of royalties per month or per year. The royalty information 172 may be information for correcting the amount of royalty specified in the contract. For example, the royalty information 172 may be a discount rate for discounting the royalty amount specified in the contract, or a premium rate for increasing the royalty amount specified in the contract.

[2. Configuration of Vehicle Management Device]
FIG. 4 is a block diagram of the vehicle management device 100. As shown in FIG.
Vehicle management device 100 includes processor 10 , storage unit 20 , and communication unit 30 . The processor 10 is an information processing device such as a CPU (Central Processing Unit) or a microcontroller. The storage unit 20 stores programs executed by the processor 10 and data processed by the processor 10 . The storage unit 20 may be a nonvolatile storage device configured using a semiconductor memory device such as a flash memory, a magnetic storage device, an optical storage device, or the like. Moreover, the storage unit 20 may include a volatile storage area configured by a semiconductor memory device, and the work area of the processor 10 may be formed by this volatile storage area. Further, when the processor 10 is configured as an integrated device in which a volatile memory is integrated, the storage unit 20 is configured as a non-volatile storage device.

The storage unit 20 stores a control program 21 and reference value data 22 . The control program 21 is a program executed by the processor 10 to control the vehicle management device 100 . The reference value data 22 includes various reference values and threshold values used in the operation of the vehicle management device 100, which will be described later. In the example of FIG. 4 , part of the storage area of the storage unit 20 constitutes the vehicle information storage unit 110 . The vehicle management device 100 may include a non-volatile storage device that constitutes the vehicle information storage unit 110 separately from the storage unit 20 .

The processor 10 implements the functions of the vehicle management device 100 by executing the control program 21 .
As functional units configured by the processor 10, an evaluation acquisition unit 11, a determination unit 12, and an output unit 13 are shown. Each of these functional units is realized by cooperation of software and hardware when the processor 10 executes the control program 21 .

The evaluation acquisition unit 11 acquires evaluation results from the evaluator terminal 200 .
The determination unit 12 generates operation information 150 from the rental history information 140 stored in the vehicle information storage unit 110 . The determination unit 12 uses the operation information 150 and the vehicle evaluation information 130 to determine the state of the vehicle for each business location B. FIG. The determination unit 12 generates vehicle state information 160 as a determination result.
The output unit 13 outputs the vehicle state information 160 generated by the determination unit 12 .

The communication unit 30 is a communication device connected to the communication network 500 . The communication unit 30 includes, for example, a connector to which an Ethernet (registered trademark) cable is connected, and a communication interface circuit that transmits and receives signals through the cable. The communication unit 30 may be a communication device that includes an antenna and an RF circuit and performs wireless data communication.
The communication unit 30 performs data communication with the evaluator terminal 200 and the business base terminals 210 and 220 through the communication network 500 under the control of the processor 10 .

[3. Operation of Vehicle Management System]
FIG. 5 is a sequence diagram showing operations of the vehicle management device 100 and the evaluator terminal 200. As shown in FIG. FIG. 5 shows an operation in which the evaluator Vo evaluates the vehicle V and uploads the evaluation result to the vehicle management apparatus 100 . Steps SA11 to SA14 are operations of the evaluator terminal 200. FIG. Steps SB11 to SB17 are operations of the vehicle management device 100, and are executed by the evaluation acquisition unit 11. FIG.

The evaluator terminal 200 transmits an evaluation start request to the vehicle information storage unit 110 according to the operation of the evaluator Vo (step SA11). The evaluation start request is data indicating that the evaluation of the vehicle V is to be started. The evaluation start request includes, for example, information specifying the vehicle V to be evaluated and information specifying the evaluator Vo.

The vehicle management device 100 receives the evaluation start request (step SB11). The vehicle management device 100 collates the information included in the evaluation start request with the vehicle information 120 . The vehicle management device 100 identifies the evaluator Vo (step SB12), and identifies the vehicle V to be evaluated based on the vehicle information 120 (step SB13).

The vehicle management device 100 transmits an evaluation input user interface (hereinafter abbreviated as UI) for the evaluator Vo to input the evaluation result to the evaluator terminal 200 (step SB14). The evaluator terminal 200 receives the evaluation input UI from the vehicle management device 100 and displays it on the touch panel 201 (step SA12).

FIG. 6 is a diagram showing an example of a screen displayed by the evaluator terminal 200. As shown in FIG. An evaluation input screen 301 shown in FIG. 6 is an example of an evaluation input user interface.
A vehicle information display section 302 is arranged on the evaluation input screen 301 . The vehicle information display section 302 displays the vehicle ID, registration number, and the like of the vehicle V to be evaluated. The evaluator Vo confirms the information displayed on the vehicle information display section 302 before performing the evaluation.

Evaluation input screen 301 includes evaluation input section 310 . The evaluation input section 310 includes input areas 311, 312, and 313 for the evaluator Vo to input evaluation results. The evaluator Vo inputs the evaluation result of the appearance rank of the vehicle V in the input area 311 . The evaluation result input to the input area 311 corresponds to the exterior rank 132a. The evaluator Vo inputs the evaluation result of the interior rank of the vehicle V in the input area 312 . The evaluation result entered in the input area 312 corresponds to the interior rank 132b. The evaluator Vo inputs the evaluation result of the odor inside the vehicle V in the input area 313 . The evaluation result input to the input area 313 corresponds to the odor evaluation value 132e.

The evaluation input screen 301 has buttons 314 and 315 . A button 314 is a button for instructing selection of a photographed image in which the appearance of the vehicle V is photographed. A button 315 is a button for instructing selection of a photographed image in which the inside of the vehicle V is photographed. When the evaluator Vo operates the button 314 or the button 315 , the evaluator terminal 200 performs an operation of selecting an image to be transmitted to the vehicle management apparatus 100 from the images captured by the camera of the evaluator terminal 200 . The evaluator terminal 200 transmits the image data selected by the evaluator Vo to the vehicle management apparatus 100 .

As described above, the vehicle management device 100 may generate evaluation results of the exterior rank 132a and the interior rank 132b based on the image data. In this case, as the image data is selected by operating the button 314, inputting the appearance rank in the input area 311 becomes unnecessary. Similarly, when the image data is selected by operating the button 315, it becomes unnecessary to input the interior rank in the input area 312. FIG.

The evaluation results in the input areas 311, 312, and 313 can be input by the evaluator Vo selecting one option from a plurality of selectably presented options. FIG. 6 shows options 324 in input area 313 . A pull-down operation section 323 is arranged in the input area 313 . When the evaluator Vo operates the pull-down operation section 323, a list of options 324 in the input area 313 is displayed. The evaluator Vo can select any one of the multiple options 324 by touch operation. The evaluator terminal 200 determines the selected option 324 as the input value of the input area 313 .

A pull-down operation section 321 is arranged in the input area 311 . A pull-down operation section 322 is arranged in the input area 312 . The evaluator terminal 200 displays a list of options in response to the touch operation of the pull-down operation sections 321 and 322 in the same manner as when the pull-down operation section 323 is operated. Therefore, the evaluator Vo can input the evaluation result of the vehicle V by a simple operation of selecting one of the multiple options.

In this way, the evaluator Vo can use the user interface displayed on the touch panel 201 to easily input the evaluation result for the vehicle V and specify the data of the captured image of the vehicle V. can.

Returning to FIG. 5, the evaluator Vo uses the evaluation input UI to input the evaluation result (step SA13). The evaluator terminal 200 transmits the evaluation result input by the evaluator Vo using the evaluation input UI and data such as the photographed image data to the vehicle management device 100 (step SA14).

The vehicle management device 100 receives the evaluation results and data transmitted from the evaluator terminal 200 (step SB15). Vehicle management device 100 analyzes the data received in step SB15 and generates an evaluation result (step SB16). The process of step SB16 is executed when the data received in step SB15 include the data of the photographed image of the exterior of the vehicle V and the data of the photographed image of the interior of the vehicle V is included. For example, the vehicle management device 100 determines the evaluation value of the exterior rank 132a by comparing the data of the photographed image of the exterior of the vehicle V received in step SB15 with the data of other photographed images taken at different dates and times. Further, for example, the vehicle management device 100 determines the evaluation value of the interior rank 132b by comparing the data of the photographed image of the interior of the vehicle V received in step SB15 with the data of other photographed images taken on different dates and times. do. The vehicle management device 100 may perform the process of step SB16 for only one of the exterior rank 132a and the interior rank 132b. That is, when the evaluator terminal 200 transmits either the data of the photographed image of the exterior of the vehicle V or the data of the photographed image of the interior of the vehicle V in step SA14, the process of step SB16 is executed. may The vehicle management device 100 updates the vehicle evaluation information 130 based on the evaluation result and data received at step SB16 and the evaluation result generated at step SB16 (step SB17).

FIG. 7 is a flow chart showing the operation of the vehicle management device 100. As shown in FIG. FIG. 7 shows the operation of the vehicle management device 100 for determining the vehicle evaluation for each business base B. As shown in FIG. Steps SB31 to SB47 and SB49 in FIG. 7 are executed by the determination unit 12, and step SB48 is executed by the output unit 13. FIG. 8 is a schematic diagram showing vehicle state information 160 as an example of information generated by the vehicle management device 100 by the operation shown in FIG.

The vehicle management device 100 selects the business base B to be processed (step SB31). Based on the vehicle information 120, the vehicle management device 100 identifies the vehicle V belonging to the business site B selected in step SB31, that is, the vehicle V managed by the business site B (step SB32).

The vehicle management device 100 acquires the vehicle evaluation information 130 of the vehicle V identified at step SB32 (step SB33). Furthermore, the vehicle management device 100 acquires the rental history information 140 of the vehicle V identified at step SB32 (step SB34). Based on the rental history information 140, the vehicle management device 100 generates the operation information 150 for the target period for each of the vehicles V identified in step SB32 (step SB35).

If there are two or more vehicles V specified in step SB32, the vehicle management device 100 executes the processes of steps SB33 to SB35 for all the vehicles V. FIG. Also, the target period in the process of step SB35 is determined based on the execution time of the process of FIG. For example, a period of one month, one week, one day in the past, or one month, one week, one day including the execution time of the process of FIG. 7 based on the execution time of the process of FIG. period. The target period is set by the function of the vehicle management device 100 or the operator who operates the vehicle management device 100 at the time when the process of FIG. 7 is started.

The vehicle management device 100 selects one vehicle V from among the vehicles V specified in step SB32 as a target vehicle (step SB36). The vehicle management device 100 compares the vehicle evaluation information 130 and the operation information 150 of the vehicle V, which is the target vehicle, with those of other vehicles V to generate a comparison result between vehicles (step SB37).

The processing of step SB37 will be described in detail.
Other vehicles V are, for example, all vehicles V other than the target vehicle, which belong to the same business site B as the vehicle V which is the target vehicle. In the example of FIG. 1, when the target vehicle is the vehicle V1, the vehicle V2 and the vehicle V3 correspond to other vehicles. Further, the other vehicles V may be, for example, all the vehicles V other than the target vehicle among the vehicles V belonging to the same business site B as the vehicle V which is the target vehicle or to a different business site B. In the example of FIG. 1, when the target vehicle is vehicle V1, vehicles V2, V3, V4, V5, and V6 correspond to other vehicles.

The vehicle management device 100 compares the vehicle evaluation information 130 of the vehicle V, which is the target vehicle, with the vehicle evaluation information 130 of other vehicles V. FIG. For example, the vehicle management device 100 compares the evaluation index 132f included in the vehicle evaluation information 130 of the vehicle V, which is the target vehicle, with the evaluation indexes 132f of other vehicles V. FIG. If the evaluation index 132f is an index value obtained by summarizing the evaluation results of each item included in the vehicle evaluation 132, there is an advantage that the comparison in step SB37 is simple and the processing is light. For example, the vehicle management device 100 obtains the frequency distribution of the evaluation index 132f of all vehicles including the target vehicle and the other vehicle V, ranks the evaluation index 132f of the target vehicle, and uses this rank as a result of inter-vehicle comparison. . Specifically, if the value of the target vehicle's evaluation index 132f is in the top 30% of the evaluation indexes 132f of all vehicles, it will be ranked A, and if it is not in the top 30% and is included in the top 60%, it will be ranked B. , If it is included in the bottom 40%, it will be ranked C. In this case, the evaluation result of the target vehicle is determined to be one of the ranks A to C. This is an example, and the ranking may be four or more levels. In addition, the vehicle management device 100 may represent the evaluation index 132f of the target vehicle in the distribution of the evaluation index 132f of all vehicles by a score with a perfect score of 100 points.

Further, at step SB37, the vehicle management device 100 compares the operation information 150 of the vehicle V, which is the target vehicle, with the operation information 150 of the other vehicles V. As shown in FIG. For example, the vehicle management device 100 compares the operation index 156 included in the operation information 150 of the vehicle V, which is the target vehicle, with the operation indexes 156 of other vehicles V. FIG. If the operation index 156 is an index value obtained by summarizing the evaluation results of each item included in the vehicle evaluation 132, there is an advantage that the comparison in step SB37 is simple and the processing is light. The vehicle management device 100 obtains, for example, the frequency distribution of the operating indicators 156 of all vehicles including the target vehicle and other vehicles V, ranks the operating indicators 156 of the target vehicle, and uses the ranks as results of inter-vehicle comparison. . Specifically, if the value of the operation index 156 of the target vehicle is in the top 30% of the operation indexes 156 of all vehicles, it will be ranked A, and if it is not in the top 30% and is included in the top 60%, it will be ranked B. , If it is included in the bottom 40%, it will be ranked C. In this case, the evaluation result of the target vehicle is determined to be one of the ranks A to C. This is an example, and the ranking may be four or more levels. In addition, the vehicle management device 100 may express the operating index 156 of the target vehicle in the distribution of the operating index 156 of all vehicles with a score out of 100 points.

By the process of step SB37, the operating state of the vehicle V, which is the target vehicle, and the evaluation result of the vehicle V compared to other vehicles V are indexed.

The vehicle management device 100 estimates the vehicle evaluation of the vehicle V based on the operating state of the vehicle V, which is the target vehicle (step SB38). At step SB38, the vehicle management device 100 estimates the vehicle evaluation of the vehicle V when the operation information 150 of the vehicle V is degraded to an appropriate degree. For estimating the vehicle evaluation, for example, correlation data that defines the correlation between the performance index 156 and the deterioration effect that occurs in the vehicle V may be used. This correlation data may be data reflecting the vehicle type and model year of the vehicle V. FIG. Further, the vehicle management device 100 may be configured to have artificial intelligence (AI), or the vehicle management device 100 may be configured to use the artificial intelligence of an external device. In this case, the vehicle management device 100 may estimate the vehicle evaluation of the target vehicle using a learning model obtained by machine-learning the correlation between the operation index 156 and the deterioration effect occurring in the vehicle V. FIG. The correlation data and learning model described above are the evaluation results of other vehicles V belonging to the same vehicle V as the target vehicle, evaluation results of all vehicles V managed by the vehicle management system 1, and The evaluation result of the managed vehicle V may be reflected. At step SB38, the vehicle management device 100 may obtain an estimated value corresponding to each information included in the vehicle evaluation 132, or may obtain only an estimated value corresponding to the evaluation index 132f in order to reduce the processing load. good.

The vehicle management device 100 compares the vehicle evaluation estimated in step SB38 with the vehicle evaluation 132 of the vehicle V, which is the target vehicle (step SB39). At step SB39, the vehicle management device 100 compares, for example, the actual evaluation index 132f of the vehicle V with an estimated value corresponding to the evaluation index 132f.

As a result of the comparison in step SB39, vehicle management device 100 determines whether or not actual evaluation index 132f of vehicle V is lower than the estimated value (step SB40). The fact that the actual evaluation index 132f of the vehicle V is lower than the estimated value corresponds to the state of the vehicle V being worse than the state estimated from the operation information 150 . In this case, it is inferred that the condition of the vehicle V has deteriorated due to a cause other than being used in a vehicle rental service under normal conditions.
At step SB40, the vehicle management device 100 determines YES when the actual evaluation index 132f of the vehicle V is lower than the estimated value and the difference between the actual evaluation index 132f and the estimated value is equal to or greater than the reference value. good.

When the vehicle management device 100 does not determine that the actual evaluation index 132f of the vehicle V is lower than the estimated value (step SB40; NO), the process proceeds to step SB45, which will be described later. The initial value of the determination result is the determination result that the cause involved in the vehicle evaluation of the target vehicle is the "normal cause". If NO is determined in step SB40, the cause of the evaluation of the vehicle V, which is the target vehicle, is determined to be the "normal cause".

When the vehicle management device 100 determines that the actual evaluation index 132f of the vehicle V is lower than the estimated value (step SB40; YES), the other vehicle V belonging to the same business location B as the target vehicle V, The vehicle evaluation estimated based on the operating state is compared with the actual vehicle evaluation (step SB41). The processing of step SB41 is the same as that of steps SB38 to SB39.

In the vehicle management device 100, the evaluation index 132f, which is the actual vehicle evaluation, is lower than the vehicle evaluation estimated from the operating state for a plurality of vehicles V belonging to the same business base B as the target vehicle V. It is determined whether or not there are a predetermined number or more of vehicles V (step SB42). The predetermined number, which is the determination criterion in step SB42, is determined based on the number of vehicles V belonging to the same business site B as the target vehicle. For example, it is a number obtained by multiplying the total number of vehicles V belonging to the business base B by a preset ratio.

When it is determined that there are a predetermined number or more of vehicles V whose evaluation index 132f is lower than the vehicle evaluation estimated from the operating state (step SB42; YES), the vehicle management device 100 determines the cause of the evaluation of the target vehicle. is a franchisee event (step SB43). A franchisee event means that a factor that causes the evaluation of the target vehicle to be lower than the evaluation estimated from the operating state, that is, the factor that deteriorated the vehicle V, is in the business entity that operates the business base B to which the target vehicle belongs. At step SB43, the vehicle management device 100 determines that the cause of the target vehicle is a franchisee event. After step SB43, the vehicle management device 100 proceeds to step SB45.

When it is determined that the number of vehicles V with evaluation index 132f lower than the vehicle evaluation estimated from the operating state is not equal to or greater than the predetermined number (step SB42; NO), the vehicle management device 100 determines whether the vehicle evaluation of the target vehicle is It is determined that the cause is a user event (step SB41). A user event indicates that the user U has a factor that makes the evaluation of the target vehicle lower than the evaluation estimated from the operating state. Specifically, the user U improperly handled the target vehicle, such as neglecting anti-fouling measures when the user U loaded the cargo, and driving the target vehicle on rough terrain. After step SB44, the vehicle management device 100 proceeds to step SB45.

At step SB45, the vehicle management device 100 generates information for output including the determination result of the cause involved in the vehicle evaluation of the target vehicle (step SB45). A cause determination result is either a normal cause, a franchisee event, or a user event.
The vehicle management device 100 determines whether or not the processes of steps SB36 to SB45 have been completed for all the vehicles V identified in step SB32 (step SB46). If there is a vehicle V that has not been set as the target vehicle among the vehicles V identified in step SB32, the vehicle management device 100 determines that the process has not been completed (step SB46; NO). In this case, the vehicle management device 100 returns to step SB36, sets the next vehicle V as the target vehicle, and continues the process.

When it is determined that the processing of steps SB36 to SB45 has been completed for all the vehicles V identified in step SB32 (step SB46; YES), the vehicle management device 100 generates vehicle state information 160 and stores it in the vehicle information storage unit 110. It is stored (step SB47). Vehicle state information 160 includes information for output generated in step SB45.

FIG. 8 shows an example of the vehicle state information 160. As shown in FIG.
The vehicle status information 160 includes a business site ID 161 , a vehicle ID 162 , an operating status 163 , a vehicle-by-vehicle evaluation 164 , a vehicle comparison result 165 and a cause determination result 166 . The business site ID 161 is the same information as the business site ID 122 . Vehicle ID 162 is the same information as vehicle ID 121 . The vehicle state information 160 includes a combination of a business site ID 161, a vehicle ID 162, an operating state 163, a vehicle-by-vehicle evaluation 164, a vehicle comparison result 165, and a cause determination result 166 for a plurality of vehicles V belonging to one business site B. .

The operating state 163 is information corresponding to the operating information 150 . The operating state 163 may be all or part of the operating information 150 . Also, for example, the operating state 163 may be an index value obtained from the operating information 150 .
The vehicle-by-vehicle evaluation 164 is information corresponding to the vehicle evaluation 132 . Per-vehicle rating 164 may be all or part of vehicle rating 132 information. In the example of FIG. 8, the vehicle-by-vehicle evaluation 164 is a numerical value indicating the evaluation index 132f. Further, for example, the vehicle-by-vehicle evaluation 164 may be an index value obtained from the vehicle evaluation 132 .

The vehicle comparison result 165 includes the inter-vehicle comparison result of the vehicle evaluation 132 and the inter-vehicle comparison result of the operation information 150 generated in step SB37. The vehicle comparison result 165 shown in FIG. 8 individually indicates the inter-vehicle comparison result of the vehicle evaluation 132 and the inter-vehicle comparison result of the operation information 150, but may include a comparison result that integrates these.

The cause determination result 166 includes the determination result of step SB41 or the initial value of the determination result. The vehicle state information 160 in FIG. 8 indicates that the cause of the vehicle evaluation 132 for the vehicle V with the vehicle ID "001XX3" is determined to be a user event.

Also, although not shown in FIG. 8, when it is determined in the process of FIG. 7 that the cause of the evaluation of the vehicle V is a franchise event, the cause determination result 166 is "franchise event."

In this way, the vehicle management device 100 generates the vehicle state information 160 that associates the information indicating the operating state of the vehicle V with the information indicating the vehicle evaluation of the vehicle V for all the vehicles V belonging to one business base B. do.

Vehicle management device 100 outputs vehicle state information 160 (step SB48). The output of step SB48 includes transmitting vehicle status information 160 by communication unit 30. FIG. The vehicle management device 100, for example, transmits the vehicle status information 160 to some or all of the business base terminals 210 and 220 through the communication unit 30. FIG. Further, for example, the vehicle management device 100 may transmit the vehicle state information 160 to a server device (not shown) through the communication unit 30 . Further, the output of step SB48 may include displaying the vehicle status information 160 by a display device and printing the vehicle status information 160 by a printing device.

The vehicle management device 100 updates the royalty information 172 based on the vehicle state information 160 (step SB49). The conditions for updating the royalty information 172 are stored in the storage unit 20 as reference value data 22, for example. For example, in the vehicle state information 160, the vehicle management device 100 determines that the number or ratio of vehicles V for which the cause determination result 166 is a franchise event is equal to or greater than a predetermined first threshold value, the vehicle management device 100 is designated by the business site ID 161. update the royalty information 172 of the business base B. In this case, the vehicle management device 100 updates the royalty information 172 so that the amount of royalty for the entity that manages the business base B increases. Further, for example, the vehicle management device 100 reduces the royalty amount when the number or ratio of vehicles V for which the cause determination result 166 is a franchise event in the vehicle state information 160 is equal to or less than a predetermined second threshold. Royalty information 172 may be updated as follows.

As a result, the amount of royalties increases for the business site B, where there are many cases in which the evaluation of the vehicle V is low due to the franchisee event. Furthermore, the amount of royalties may be set to be low for the business location B where there are few cases where the evaluation of the vehicle V is low due to the franchisee event. If the cause of the evaluation of vehicle V is determined to be a franchisee event, it can be said that there is room for improvement in the management of vehicle V by the entity that operates business location B. By increasing or decreasing royalties in response to the occurrence of a franchisee event, the entity can be motivated to improve its vehicle V management system.

In step SB49, the vehicle management device 100 may change the amount of royalty according to the number or ratio of the vehicles V for which the cause of evaluation of the vehicle V is determined to be a user event. When a user event occurs, it is desirable that the business entity that operates the business site B encourages the user U to handle the vehicle V appropriately. By updating the royalty information 172 according to the occurrence of the user event in step SB49, the business entity can be motivated to work on the user U, and the operation of the car sharing service can be further improved. can be planned.

[4. Other embodiments]
The above embodiment shows a specific example to which the present invention is applied, and does not limit the form to which the invention is applied.

In the above embodiment, the vehicle management device 100 performs data communication with the evaluator terminal 200, and the vehicle management device 100 acquires the evaluation result of the vehicle V input to the evaluator terminal 200 by the evaluator Vo. . This is just an example. For example, the business base terminal 210 communicates with the evaluator terminal 200 to transmit the evaluation results of the vehicles V1 to V3 corresponding to the business base B1 to the evaluator terminal 200. It may be configured to be acquired from. Similarly, the business base terminal 220 communicates with the evaluator terminal 200 to acquire the evaluation results of the vehicles V4 to V6 corresponding to the business base B2 from the evaluator terminal 200. good too. In these cases, the business base terminals 210 and 220 transmit the evaluation results acquired from the evaluator terminal 200 to the vehicle management device 100 . Thereby, the vehicle management device 100 can acquire the evaluation result input by the evaluator Vo.

For example, the vehicle information storage unit 110 may be a database server separate from the vehicle management device 100 . The functions of the vehicle management device 100 and the vehicle information storage unit 110 may be configured by a plurality of servers, and the server in this case may be a so-called cloud server.

For example, in the above-described embodiment, a four-wheeled vehicle was illustrated as an example of the vehicle V, but the vehicle V can be various vehicles such as a two-wheeled vehicle and a freight vehicle.
Further, in the above embodiment, the evaluator terminal 200 may be configured to acquire a photographed image from an externally connected digital camera and transmit it to the vehicle management apparatus 100 and the business base terminals 210 and 220 .

In order to facilitate understanding of the present invention, FIG. 4 is a schematic diagram showing the functional configuration of the vehicle management device 100 divided according to main processing contents, and limits the configuration of the vehicle management device 100. not a thing For example, the processing of the components included in the processor 10 may be executed by one hardware unit or may be executed by a plurality of hardware units. Also, each process shown in FIGS. 5 and 7 may be executed by one program or may be executed by a plurality of programs.

The control program 21 can also be realized by recording the control program 21 on a portable information recording medium. Examples of information recording media include magnetic recording media such as hard disks, optical recording media such as CDs, and semiconductor storage devices such as USB (Universal Serial Bus) memories and SSD (Solid State Drives). It is also possible to use The processor 10 may read and execute the control program 21 from the information recording medium.

[5. Configuration supported by the above embodiment]
The above embodiment is a specific example of the following configuration.

(Section 1) A vehicle evaluation indicating the result of evaluating the condition of a vehicle provided by a vehicle rental service, the evaluation of one or more items selected from a plurality of options, and a photographed image of the vehicle. and an operating state of the vehicle in the vehicle rental service in association with each other and output.
According to the vehicle management system of item 1, the evaluation of the state of the vehicle used in the vehicle rental service is output in association with the operating state. Accordingly, the state of the vehicle can be managed in consideration of the operating state of the vehicle. By using the information output by this vehicle management system, for example, when the state of the vehicle deteriorates from the state estimated from the operating state of the vehicle, this event can be found quickly. It may also be found that the condition of the vehicle is better than that which can be deduced from the operating condition of the vehicle, for example, due to the well-maintained condition of the vehicle. Therefore, it becomes possible to more appropriately manage vehicles in the vehicle rental service. In addition, the evaluation result can be obtained by a simple method of selecting options or a photographed image. This has the advantage that it is not necessary to expend a great deal of effort in evaluating the state of the vehicle.

(Section 2) Section 1, wherein the operating state of the vehicle includes at least one of the frequency of use, the number of times of use, the time of use, and the mileage during a set period in the vehicle rental service for renting the vehicle. Vehicle management system as described.
According to the vehicle management system of the second aspect, the operational status of vehicles in the vehicle rental service can be finely and appropriately managed.

(Section 3) The vehicle rental service is a service for renting a plurality of the vehicles, and outputting a comparison result of comparing vehicle evaluations and vehicle operating states of the plurality of vehicles for each vehicle, or A vehicle management system according to claim 2.
According to the vehicle management system of item 3, by comparing the vehicle evaluations and operating states of a plurality of vehicles, it is possible to appropriately determine the state of the vehicle. For example, it is possible to accurately determine whether the degree of deterioration or damage of the vehicle corresponds to the operating state.

(Section 4) A plurality of the vehicles are associated with a service base that executes the vehicle rental service, and the vehicle to be determined is selected as a target vehicle from among the plurality of vehicles associated with the service base. and performing a determination process on the target vehicle, and in the determination process, if the vehicle evaluation of the target vehicle is lower than the vehicle evaluation estimated from the operating state of the target vehicle, the vehicle of the target vehicle 4. The vehicle management system according to claim 3, wherein the cause of the low evaluation is determined based on the vehicle evaluations of the plurality of vehicles including the target vehicle.
According to the vehicle management system of item 4, it is possible to accurately determine whether or not the cause of the deterioration or damage of the vehicle provided by the vehicle rental service is related to the user.

(Section 5) In the determination process, the vehicle evaluation of a predetermined number or more of the plurality of vehicles associated with the service base is lower than the vehicle evaluation estimated from the operating state of the target vehicle. 5. The vehicle management system according to claim 4, wherein, if the vehicle is evaluated, it is determined that the cause of the low vehicle evaluation of the target vehicle is the service base.
According to the vehicle management system of item 5, the state of the vehicle provided by the vehicle rental service can be determined more accurately by comparing it with other vehicles.

(Section 6) The service base is a business base operated by a franchisee of the vehicle rental service, and the comparison in which the vehicle evaluation and the operating status of the vehicles are compared for a plurality of the vehicles associated with the business base. 6. The vehicle management system according to claim 5, wherein the result is output for each business location.
According to the vehicle management system of item 6, it is possible to obtain vehicle evaluations and indicators of operating conditions for each business site. This makes it possible to obtain useful information for improving the performance of the vehicle rental service business.

(Section 7) The determination process is executed for the plurality of vehicles associated with the business base, and the determination process determines that the service base is the cause of the low vehicle evaluation. 7. The vehicle management system according to claim 6, wherein a royalty to be paid by the franchisee to the franchiser of the vehicle rental service is set based on the number or ratio of the target vehicles.
According to the vehicle management system of item 7, in the vehicle rental service franchise business, whether or not the cause of the deterioration of the vehicle evaluation is related to the user is reflected in the royalty amount. This can increase the franchisee's motivation to properly manage the vehicle.

(Section 8) A vehicle evaluation indicating the result of evaluating the condition of the vehicle provided by the vehicle rental service, the evaluation of one or more items selected from a plurality of options, and a photographed image of the vehicle. and the operating state of the vehicle in the vehicle rental service are associated with each other and output.
According to the vehicle management method of item 9, the evaluation of the state of the vehicle used in the vehicle rental service is output in association with the operating state. Accordingly, the state of the vehicle can be managed in consideration of the operating state of the vehicle. By using the information output by this vehicle management system, for example, when the state of the vehicle deteriorates from the state estimated from the operating state of the vehicle, this event can be found quickly. It may also be found that the condition of the vehicle is better than that which can be deduced from the operating condition of the vehicle, for example, due to the well-maintained condition of the vehicle. Therefore, it becomes possible to more appropriately manage vehicles in the vehicle rental service. In addition, the evaluation result can be obtained by a simple method of selecting options or a photographed image. This has the advantage that it is not necessary to expend a great deal of effort in evaluating the state of the vehicle.

DESCRIPTION OF SYMBOLS 1... Vehicle management system 10... Processor 11... Evaluation acquisition part 12... Judgment part 13... Output part 20... Storage part 21... Control program 22... Reference value data 30... Communication part 100... Vehicle management device 110 Vehicle information storage unit 120 Vehicle information 130 Vehicle evaluation information 132 Vehicle evaluation 140 Rental history information 150 Operation information 152 Frequency of use 153 Number of times of use 154 Usage time 155 Travel distance 156 Operation index 160 Vehicle state information 163 Operation state 164 Evaluation for each vehicle 165 Vehicle comparison result 166 Cause determination result 170 Business base information 172 Loyalty information 200 Evaluator terminal 201 Touch panel 210 Business base terminal 220 Business base terminal 301 Evaluation input screen 500 Communication network B1, B2 Business base (service base) U User (user), V: vehicle, Vo: evaluator.

Claims (8)

A vehicle evaluation for a plurality of vehicles rented by a vehicle rental service, the vehicle evaluation indicating the results of evaluating the state of the vehicles, the evaluation of one or more items selected from a plurality of options, and , acquiring a vehicle evaluation including at least one of the captured images of the vehicle and the operating status of the vehicle in the vehicle rental service;
Selecting the vehicle to be determined from among the plurality of vehicles as a target vehicle, performing determination processing on the target vehicle for all the vehicles ,
In the determination process,
estimating a vehicle evaluation of the target vehicle based on the operating state of the target vehicle;
Determining a cause of deterioration of the state of the target vehicle based on a comparison result between the estimated vehicle evaluation of the target vehicle and the obtained vehicle evaluation of the target vehicle ,
A vehicle management device that associates and outputs vehicle evaluations of the plurality of vehicles , operating states of the plurality of vehicles , and deterioration causes of the states of the plurality of vehicles . 2. The vehicle management device according to claim 1, wherein said operating state of said vehicle includes at least one of frequency of use, number of times of use, time of use, and mileage during a set period in said vehicle rental service for renting said vehicle. . A plurality of the vehicles are associated with a service base that executes the vehicle rental service,
Obtaining vehicle evaluations and operating states of a plurality of vehicles associated with one service base, selecting the vehicle to be determined from among the plurality of vehicles as a target vehicle, Perform the determination process,
The vehicle evaluation and the operating state of the target vehicle are compared with the vehicle evaluation and the operating state of the other vehicle associated with the same service base as the target vehicle for each vehicle. Generate a vehicle comparison result that includes the results of
3. The vehicle management apparatus according to claim 1, wherein information including the vehicle comparison result, the vehicle evaluation of the target vehicle, and the operating state of the target vehicle is generated and output for each of the service bases. In the determination process, when it is determined that the vehicle evaluation of the target vehicle is lower than the vehicle evaluation estimated from the operating state of the target vehicle, the vehicle is associated with the same service base as the target vehicle. For the other vehicles, the vehicle evaluation of the vehicle is compared with the vehicle evaluation estimated from the operating state of the vehicle, and based on the comparison result of the plurality of the vehicles, the vehicle evaluation of the target vehicle is evaluated as low. 4. The vehicle management device according to claim 3, which determines the cause of the occurrence. In the determination process, if the vehicle evaluation of a predetermined number or more of the plurality of vehicles associated with the service base is lower than the vehicle evaluation estimated from the operating state of the target vehicle, 5. The vehicle management device according to claim 4, wherein it is determined that the cause of the low vehicle evaluation of the target vehicle is the service base. 6. The vehicle management device according to claim 5, wherein said service base is a business base operated by a franchisee of said vehicle rental service. executing the determination process for a plurality of the vehicles associated with the business base;
Based on the number or percentage of the target vehicles determined by the determination process that the cause of the vehicle evaluation being low is the service base, setting the royalty to be paid by the franchisee to the franchiser of the vehicle rental service; The vehicle management device according to claim 6. By the vehicle management device that manages the vehicle rental service,
A vehicle evaluation for a plurality of vehicles rented by the vehicle rental service, the vehicle evaluation indicating the results of evaluating the state of the vehicles provided by the vehicle rental service, the vehicle evaluation being selected from a plurality of options. Acquiring a vehicle evaluation including at least one of an evaluation of one or more items and a photographed image of the vehicle, and an operating state of the vehicle in the vehicle rental service;
Selecting the vehicle to be determined from among the plurality of vehicles as a target vehicle, performing determination processing on the target vehicle for all the vehicles ,
In the determination process,
estimating a vehicle evaluation of the target vehicle based on the operating state of the target vehicle;
Determining a cause of deterioration of the state of the target vehicle based on a comparison result between the estimated vehicle evaluation of the target vehicle and the obtained vehicle evaluation of the target vehicle ,
A vehicle management method, wherein vehicle evaluations of the plurality of vehicles , operating states of the plurality of vehicles , and deterioration causes of the states of the plurality of vehicles are output in association with each other.

Images