JP7310511B2 - Facility user management system - Google Patents

Description

The technology disclosed in this specification relates to a facility user management system.

Patent Literature 1 discloses a monitoring system for identifying in which area of a boarding lobby a user who has not arrived at a boarding gate (so-called non-boarding passenger) is staying. This surveillance system consists of a reception terminal that acquires the management number of users entering the boarding lobby, a first surveillance camera that captures facial images of users entering the boarding lobby, and a plurality of cameras that divide the inside of the boarding lobby. a second surveillance camera installed corresponding to each divided area and capturing an image of each divided area; a boarding gate terminal for acquiring a management number of a user at a boarding gate where a user entering the boarding lobby should arrive; A user who has not arrived at the boarding gate is specified, and the feature amount of the user's face image captured by the first surveillance camera and included in the images captured in a plurality of divided areas by the second surveillance camera a management device that specifies a divided area in which a person presumed to be the specified non-arrival user is photographed, based on the feature amount of the face image of the person. This enables a system administrator (for example, an airline employee) to guess the approximate location (divided area) where a person who is presumed to be a non-boarding passenger will stay.

Japanese Patent No. 5851651

In the technique of Patent Document 1, the feature amount of the user's face image captured by the first monitoring camera and the face image of the person included in the video captured in a plurality of divided areas by the second monitoring camera. A criterion for determining whether or not the person in the two types of face images is the same person when comparing the feature amounts is determined in advance.

For example, if the determined criteria are too strict, the accuracy of the determination is high when it is determined that the person in the two types of face images is the same person. However, there may be many cases where it is not determined that the person is the same person due to factors such as the brightness of the image and the angle at which the image was taken. In that case, there is a possibility that an airport staff member or the like cannot properly estimate the position of the user.

On the other hand, if the determined criteria are too lenient, it is easy to determine that the person in the two types of face images is the same person, but the accuracy of the determination is low, so there is a possibility that many erroneous determinations will occur. . In this case also, there is a possibility that the airport staff or the like cannot properly estimate the user's position.

This specification provides a technology that enables the staff to appropriately grasp the location of the user by providing the user's information according to the level of degree of matching desired by the staff.

A facility user management system comprising: a server; a plurality of monitoring devices installed at a plurality of locations within a facility and capable of communicating with the server; and an attendant terminal. The server includes a user image representing the appearance of the user, a user ID for identifying the user, and an aircraft that is assigned to the user and that the user plans to board at the facility. a memory for storing user-related information including related boarding pass IDs; and a server controller. Each of the plurality of monitoring devices includes a photographing unit for photographing a predetermined photographing range, a surveillance image photographed by the photographing unit, point information indicating the installation location of the surveillance device, and the photographing time of the surveillance image. and a monitoring transmission unit that transmits monitoring information associated with the time information indicating the time to the server. When receiving the monitoring information from the monitoring device, the server control unit adds the same user as the user indicated by the user image stored in the memory in the monitoring image included in the received monitoring information. It is determined whether or not a specific image of a person is included, and if it is determined that the specific image is included in the monitoring image, the user indicated by the user image and the user indicated by the specific image A level value indicating a degree of matching with a user is specified, and the specified level value, the monitoring information, and the user-related information are associated with each other and stored in the memory, and instructed by the attendant terminal. Display information including the monitoring information stored in the memory, the user image, and the user ID is transmitted to the attendant terminal in accordance with the instruction level. The attendant terminal displays an attendant terminal display unit, and when receiving the display information from the server, causes the attendant terminal display unit to display a display screen displayed according to the display information, and receives the instruction from the attendant. an attendant terminal control unit that receives a level instruction and notifies the server of the instructed instruction level. When the instruction level indicates a first level value, the server control unit transmits the first type of display information conforming to the first level value to the attendant terminal, and the instruction level indicates the first level value. When indicating a second level value higher than the first level value, the second type of display information that matches the second level value is transmitted to the attendant terminal.

According to the above configuration, when the server control unit receives the monitoring information from the monitoring equipment, it determines whether or not the specific image is included in the monitoring image. A level value indicating the degree of matching between the user indicated by the image and the user indicated by the specific image is specified, and the specified level value, monitoring information, and user-related information are associated with each other and stored in a memory. The server control unit executes a series of these processes each time monitoring information is received from the monitoring equipment. As a result, the memory stores a combination of the level value, the monitoring information, and the user-related information. Then, the server control unit transmits the display information to the attendant terminal based on the monitoring information and the user relationship information associated with the level value corresponding to the instruction level instructed by the attendant terminal. In the attendant terminal, a display screen displayed according to the display information is displayed on the attendant terminal display unit. The display screen displays location information, time information, images represented by monitoring images, etc. included in the monitoring information. Therefore, by looking at the display screen, the attendant can grasp which area in the facility the user was staying in during which time period. Furthermore, according to the above configuration, the server control unit stores in the memory information for display that matches the level value indicated by the instruction level indicated by the attendant on the attendant terminal (that is, the level value indicated by the instruction level is associated with the display information). display information based on the monitoring information and user-related information) to the attendant terminal. Therefore, it is possible to provide the attendant with user information according to the level of matching degree desired by the attendant. As a result, the staff can appropriately grasp the position of the user.

The attendant terminal control unit further controls the attendant to display the user indicated by the user image and the specific image while the display screen is being displayed on the attendant terminal display unit in accordance with the display information. The display of the display screen may be terminated when a mismatch instruction related to the determination that the user and the user do not match is input.

According to this configuration, an attendant who sees the display screen displayed on the attendant terminal display unit judges that the user indicated by the user image displayed on the display screen does not match the user indicated by the specific image. If so, input a mismatch instruction to the staff terminal. This completes the display of the display screen. As a result, it is possible to prevent the attendant from being provided with low-accuracy user information (that is, information in which the user indicated by the user image does not match the user indicated by the specific image). This allows the attendant to more appropriately grasp the position of the desired user.

The attendant terminal control unit further controls, while the attendant terminal display unit is displaying the first display screen according to the first display information including the specific user ID and the first monitoring information, The display switching information may be transmitted to the server when a predetermined switching instruction is input by an attendant. Further, when receiving the display switching information from the attendant terminal, the server control unit further provides a second display information including the specific user ID and second monitoring information different from the first monitoring information. Information may be sent to the attendant terminal. Further, when receiving the second display information after transmitting the display switching information, the attendant terminal control unit displays a second display according to the second display information instead of the first display screen. The screen may be displayed on the staff terminal display unit.

According to this configuration, the attendant arbitrarily displays a plurality of display screens (first display screen, second display screen, etc.) related to a specific user identified by a specific user ID on the attendant terminal display unit. It can be switched and displayed. A person in charge can centrally collect information about a desired specific user, and it becomes easier to appropriately grasp the position of the desired user (specific user).

The monitoring image captured by the capturing unit may be a moving image captured within a current capturing range.

According to this configuration, the staff can grasp the movement of the user within the imaging range of the imaging unit of the monitoring equipment by looking at the display screen. Also, when the time indicated by the time information included in the display information is close to the current time, the staff can grasp the real-time movement of the user by looking at the display screen.

The server control unit can further transmit an angle-of-view change instruction for changing an angle of view during shooting by the imaging unit to one or more monitoring devices among the plurality of monitoring devices. may Each of the plurality of monitoring devices may change an angle of view during shooting by the imaging unit when receiving the angle of view change instruction from the server.

According to this configuration, the monitoring device can change the angle of view during shooting by the imaging unit in accordance with the angle of view change instruction from the server. Therefore, for example, even when a user within the imaging range of the imaging unit moves out of the imaging range of the imaging unit, the user can be continuously photographed by changing the angle of view of the imaging unit. It is also possible to

The display information may further include passing route information representing a route passed by the user within a predetermined period of time in the past. The display screen may include a display of a route passed by the user within a past predetermined period, which is displayed according to the route information. The transit route information may be generated based on a plurality of pieces of the monitoring information stored in the memory in association with the user-related information.

According to this configuration, the attendant can grasp the route that the user has passed within the past predetermined period by looking at the display screen. This allows the staff to predict the location to which the user will head in the future. The staff can appropriately grasp the position of the desired user.

The display information may further include predicted route information representing a route that the user is predicted to travel in the future. The display screen may include a display of a route that is predicted to be passed by the user, displayed according to the predicted route information. The predicted route information may be generated based on a plurality of pieces of monitoring information stored in the memory in association with the user-related information.

According to this configuration, the attendant can grasp the route that the user is expected to pass through by looking at the display screen. This makes it easier for the attendant to predict where the user will go in the future. The attendant can more appropriately grasp the position of the desired user.

The display screen displayed according to the display information may include a time display representing time related to the time information included in the monitoring information.

According to this configuration, the clerk can grasp which time zone the information (monitoring image, etc.) displayed when viewing the display screen is the user's information. The closer the information is acquired to the current time, the more likely it is that the user will be near that location. Therefore, according to this configuration, it becomes easier for the attendant to predict the position of the desired user.

The display information may further include location information of other attendant terminals possessed by other attendants. The display screen displayed according to the display information may include a display indicating the position of the other attendant terminal displayed according to the position information.

According to this configuration, the attendant can also grasp the positions of other attendants carrying other attendant terminals by looking at the display screen. As a result, for example, the attendant can contact another attendant who is closer to the user than the attendant himself/herself, so that the other attendant can guide the user.

Further, while the attendant terminal control unit displays a third display screen according to third display information including the target user ID and third monitoring information on the attendant terminal display unit, the server When receiving the fourth display information including the target user ID and the fourth monitoring information different from the third monitoring information, the fourth display screen is displayed instead of the third display screen. A fourth display screen may be displayed on the attendant terminal display unit according to the display information.

While the monitoring device is photographing the user, the server continuously transmits the display information (including the third display information and the fourth display information) representing the state of the target user to the attendant terminal. can be sent to Therefore, according to the above configuration, the attendant terminal control section can cause the attendant terminal display section to display a display screen including information representing the latest state of the target user. By looking at the display screen, the staff can grasp the latest status of the target user.

Each of the plurality of monitoring devices may include an attracting unit for executing an attention attracting operation.

According to this configuration, it becomes easier to guide the user's line of sight toward the monitoring device. Since the photographing unit can easily photograph the range including the user's face, the server control unit can improve the accuracy of determining whether or not the specific image is included in the monitoring image.

Explanatory drawing which shows the outline of the airport user management system 2 of 1st Example. 2 is a block diagram showing the configuration of boarding reception equipment 10. FIG. 3 is a block diagram showing the configuration of a security gate 60 and the configuration of a terminal device 80; FIG. 2 is a block diagram showing the configuration of the lobby monitoring device 100; FIG. 2 is a block diagram showing the configuration of a boarding gate 110 and the configuration of a terminal device 130. FIG. 3 is a block diagram showing the configuration of an attendant terminal 150; FIG. 4 is an explanatory diagram showing an example of a list screen 400 displayed on the staff terminal 150. FIG. FIG. 5 is an explanatory diagram showing an example of a detailed screen 500 displayed on the attendant terminal 150 of the first embodiment; FIG. 11 is an explanatory diagram showing another example of the detailed screen 500 displayed on the attendant terminal 150 of the first embodiment; 3 is a block diagram showing the configuration of a server 300; FIG. FIG. 3 is an explanatory diagram showing an example of the contents stored in a user database 314; FIG. 11 is an explanatory diagram showing an example of a detailed screen 500 of the second embodiment; FIG. FIG. 11 is an explanatory diagram showing an example of a detailed screen 500 of the third embodiment; FIG. FIG. 12 is an explanatory diagram showing an example of a detailed screen 500 according to the sixth embodiment; FIG. Explanatory drawing which shows an example of the detail screen 500 of 7th Example.

(First embodiment)
(Configuration of airport user management system 2; Fig. 1)
The airport user management system 2 of the present embodiment shown in FIG. 1 is a system for managing users (passengers scheduled to board, such as reference numeral C1 in the drawing) who board an airplane at an airport. As shown in FIG. 1, the airport user management system 2 includes a boarding reception device 10, a security gate 60, a terminal device 80, a plurality of lobby monitoring devices 100, a boarding gate 110, a terminal device 130, A plurality of attendant terminals 150 and a server 300 are provided. Each device 10, 60, 80, 100, 110, 130, 150 constituting the airport user management system 2 shown in FIG. 1 communicates with the server 300 via the network 4 (see FIGS. 2 to 6 and 10). It is possible. Also, the security gate 60 and the terminal device 80 can directly communicate with each other. Also, the boarding gate 110 and the terminal device 130 can directly communicate with each other.

As shown in FIG. 1, the boarding reception device 10 of the airport user management system 2 is provided in the check-in area of the airport. A security gate 60, a terminal device 80, a plurality of lobby monitoring devices 100, a boarding gate 110, a terminal device 130, and a plurality of attendant terminals 150 are all provided in the boarding lobby BL. The boarding lobby BL is a lobby where a user who has passed through the security gate 60 stays before passing through a boarding gate 110 for boarding the aircraft to be boarded. This is a lobby that users can enter after completing various checks (ticket check, security inspection, etc.) at the security gate 60 . The server 300 of the airport user management system 2 is arranged at an arbitrary location (for example, a management building, etc.) at the departure airport.

(Boarding reception equipment 10; FIGS. 1 and 2)
As shown in FIG. 1, the boarding reception device 10 is used by a user C1 who has made a reservation for a flight scheduled to depart from an airport (hereafter referred to as a "scheduled flight"). It is a device for receiving a boarding pass and performing procedures for checking baggage B1 in the cabin. In another example, the boarding reception device 10 includes a check-in device for user C1 to check-in and a self bag drop (SBD: abbreviation for Self Bag Drop) device for user C1 to deposit baggage B1. , may be configured by two devices.

As shown in FIG. 2, the boarding reception device 10 includes a display unit 12, an operation unit 14, an information code reading unit 16, a first camera 20, a scanning unit 22, a boarding pass output unit 24, and a communication interface. 26 , a second camera 30 , a baggage tag output section 32 and a receiving section 34 . Below, an interface is written as "I/F."

The display unit 12 is a display for displaying various information. The operation unit 14 has a plurality of keys. The user C<b>1 can input various instructions to the boarding reception equipment 10 by operating the operation unit 14 . Further, in this embodiment, the display unit 12 is configured as a touch panel and functions as an operation unit. The expression "operation unit 14" below includes both the operation unit 14 itself and the display unit 12, which is a touch panel.

The information code reading unit 16 is a reading device for reading an information code such as a two-dimensional code and acquiring information recorded in the information code. For example, the user C1 can cause the information code reading unit 16 to read an information code in which the reservation information of the boarding pass is recorded, and input various information to the boarding reception device 10 .

The IC chip reading unit 18 reads the IC chip by executing short-range wireless communication with an IC chip built in a portable terminal or the like possessed by the user C1, and performs reading for acquiring information recorded in the IC chip. It is a device. For example, the user C1 brings a mobile terminal or the like with an IC chip containing boarding pass reservation information closer to the IC chip reading unit 18 to read the IC chip, and inputs various information to the boarding reception equipment 10. be able to.

The first camera 20 is a photographing device for photographing a range including the face of the user C1 standing in front of the boarding reception device 10 to acquire a user image (see reference numeral 322 in FIG. 11). The first camera 20 may include a plurality of cameras including a camera for photographing the user C1 from the front and a camera for photographing the user C1 from the side. In addition, in the modified example, the first camera 20 acquires a user image that captures not only the face of the user C1 standing in front of the boarding reception device 10 but also the entire appearance including the clothing, posture, physique, and the like. may

The scanning unit 22 is a scanning mechanism such as a CCD (solid-state imaging device), a CIS (contact image sensor), or the like. The scanning unit 22 scans the passport possessed by the user C1 and generates a scanned image of the passport.

The boarding pass output unit 24 is a device that outputs a boarding pass after the user C1 finishes inputting various information. The boarding pass contains various information including some of the information input by the user C1 (for example, name, contact information of user C1, boarding flight number, destination, departure time, seat number, boarding gate number, A unique boarding pass ID or the like assigned by the airline in association with various information of the user C1 is displayed.

Communication I/F 26 is connected to network 4 (for example, the Internet).

The second camera 30 is a photographing device for photographing the baggage B1 that the user C1 desires to deposit in the aircraft to be boarded to obtain a baggage image (see reference numeral 324 in FIG. 11). In the example of FIG. 1, the user C1 checks only the baggage B1, but when the user C1 checks a plurality of pieces of baggage, the second camera 30 captures each piece of baggage to obtain a baggage image. do. The second camera 30 of this embodiment can photograph the baggage B1 placed in a predetermined range in front of the boarding reception equipment 10, but in another example, the second camera 30 The baggage B1 placed on the receiving section 34 may be photographed.

The baggage tag output unit 32 in FIG. 2 is a device for outputting the baggage tag 50 to be attached to the checked baggage B1. The luggage tag 50 is a strip-shaped medium that can be attached by being tied to a grip portion or the like of the luggage B1. On the surface of the luggage tag 50, various information including part of the various information input by the user C1 (for example, name, contact information, boarding flight number, arrival destination, airline company information on the user C1) (unique baggage ID, etc.) to be associated and assigned is displayed.

As shown in FIG. 2, the luggage tag 50 of this embodiment incorporates an RF tag 52 . The RF tag 52 of this embodiment is a passive tag capable of wireless communication according to the RFID (abbreviation of Radio Frequency Identifier) system. When the luggage tag output unit 32 outputs the luggage tag 50, the RF tag 52 records various information including the luggage ID. Therefore, various information including the baggage ID is recorded in the RF tag 52 incorporated in the baggage tag 50 output from the baggage tag output unit 32 . The user C1 attaches the baggage tag 50 output from the baggage tag output unit 32 to the checked baggage B1.

The receiving unit 34 is a device for receiving the baggage B1 to which the baggage tag 50 is attached and conveying it toward a loading point for loading it onto the aircraft to be boarded. As shown in FIG. 1, the receiving section 34 includes a conveyor (conveying device) for conveying the received baggage B1. The receiving unit 34 may be able to measure the weight and size of baggage B1.

The control unit 40 executes various processes according to programs stored in the memory 42 . The memory 42 is composed of RAM, ROM, etc., and stores programs for the control unit 40 to execute various processes. The memory 42 also has a storage area for storing various information acquired and generated when the control unit 40 executes various processes.

In this embodiment, the control unit 40 controls various information of the user C1 input by the operation unit 14, various information of the user C1 obtained by the information code reading unit 16 reading the information code, the IC chip reading unit 18 obtains various information of the user C1 obtained by reading the IC chip. Also, the control unit 40 acquires the user image captured by the first camera 20 . The control unit 40 acquires the scanned image of the passport scanned by the scanning unit 22 . The control unit 40 extracts the photographic image of the user C1 from the scanned passport image, and also extracts various character information such as the name and passport number. Then, the control unit 40 compares the extracted photograph image of the user C1 with the user image photographed by the first camera 20, and determines that the person in the passport photograph and the person in front of the boarding reception device 10 are the same person. Make sure you are a person. In addition, the control unit 40 compares the extracted character information with various information acquired from the operation unit 14, the information code reading unit 16, and the IC chip reading unit 18, and the user's personal information ( name, passport number, etc.) match the information on your passport.

Next, the control unit 40 reads various information (for example, name, contact information, boarding flight number, seat number, departure time, etc.) acquired from the operation unit 14, the information code reading unit 16, and the IC chip reading unit 18, and passport information. User data including various information (for example, passport number, etc.) extracted from the scanned image is generated. In other words, the user data includes various information for identifying the user. Then, the control unit 40 generates a unique boarding pass ID corresponding to the user data and the user image acquired from the first camera 20 . The control unit 40 causes the boarding pass output unit 24 to output a boarding pass displaying the boarding pass ID and at least part of the user data. Thereby, the user C1 can receive the boarding pass. The various information extracted from the scanned image of the passport may be read out from the IC chip incorporated in the passport by the IC chip reading unit 18 (the same applies to the present embodiment below).

Furthermore, the control unit 40 acquires the baggage image captured by the second camera 30 . The control unit 40 generates a baggage ID corresponding to the above user data and boarding pass ID. The control unit 40 causes the baggage tag output unit 32 to record the baggage ID, the boarding pass ID, and at least a part of the user data on the RF tag 52 and display them on the surface of the baggage tag 50 as well. The information recorded in the RF tag 52 may be hereinafter referred to as "tag information". Then, the control section 40 causes the baggage tag output section 32 to output the baggage tag 50 . Thereby, the user C1 can receive the baggage tag 50. FIG. Then, the user C1 attaches the baggage tag 50 to the baggage B1 and puts it on the receiving section 34. - 特許庁The receiving section 34 conveys the loaded baggage B1 toward the loading point.

The control unit 40 generates user data (that is, various information that identifies the user), user image, boarding pass ID, baggage image, and user related information including baggage ID, communication I / F 26 and network 4 to send the user-related information to the server 300 . As a result, passenger data (reference numeral 320a in FIG. 11) relating to user C1 is stored in user database 314 of server 300, as will be described later. The passenger data at this time also includes information indicating that user C1 has completed check-in and information indicating the check-in completion time. Thereafter, each device in the system can refer to the passenger data relating to user C1 stored in user database 314 and execute various processes.

By performing all of the above processes, check-in using the boarding reception device 10 by the user C1 is completed.

(Security gate 60 and terminal device 80; FIGS. 1 and 3)
As shown in FIG. 1, the security gate 60 and the terminal device 80 are provided in an area A1 near the entrance of the boarding lobby BL. The security gate 60 is a gate device for performing a ticket check, a security inspection, etc. when the user C1 who has completed the check-in process is about to enter the boarding lobby BL. The terminal device 80 is a terminal device for the security staff ST1 to monitor the inspection status, and is a terminal device installed near the security gate 60 . In this embodiment, the security gate 60 and the terminal device 80 are configured as separate devices. good.

As shown in FIG. 3, the security gate 60 includes a camera 62, an information code reading section 64, an IC chip reading section 66, a scanning section 68, a communication I/F 69, a control section 70, a memory 72, Prepare.

The camera 62 is a photographing device for photographing a range including the face of the user C1 who is about to pass through the security gate 60 to obtain a user image (see reference numeral 322 in FIG. 11). The camera 62 may include a plurality of cameras that photograph the user C1 from the front and cameras that photograph the user C1 from the side. Further, in a modified example, the camera 62 is not limited to the face of the user C1 who is about to pass through the security gate 60, and may acquire a user image that captures the entire appearance including clothes, posture, physique, and the like. .

The information code reading unit 64 is a reading device for reading an information code such as a two-dimensional code and acquiring information recorded in the information code. For example, the user C1 can cause the information code reading unit 64 to read the information code displayed on the boarding pass, and input various information (for example, the boarding pass ID and part of the user data) to the security gate 60. can.

The IC chip reading unit 66 reads the IC chip by executing short-range wireless communication with an IC chip built in a portable terminal or the like possessed by the user C1, and performs reading for acquiring information recorded in the IC chip. It is a device. For example, user C1 may have a portable terminal in which the same information as the boarding pass is recorded in an IC chip instead of a paper boarding pass. In that case, instead of causing the boarding pass to be read by the information code reader 64, the user C1 brings the portable terminal closer to the IC chip reader 66 to read the IC chip, thereby sending various information to the security gate 60. can be entered.

A scanning unit 68 is a scanning mechanism such as a CCD or CIS. The scanning unit 68 scans the passport possessed by the user C1 and generates a scanned image of the passport.

Communication I/F 69 is connected to network 4 . Furthermore, the communication I/F 69 is wire-connected so as to be able to directly communicate with the communication I/F 86 of the terminal device 80 .

The control unit 70 executes various processes according to programs stored in the memory 72 . The memory 72 is composed of RAM, ROM, etc., and stores programs for the control unit 70 to execute various processes. The memory 72 also has a storage area for storing various information acquired and generated when the control unit 70 executes various processes. In addition, the memory 72 stores area information indicating area A1, which is the installation area of the device itself.

As shown in FIG. 3 , the terminal device 80 includes a display section 82 , an operation section 84 , a communication I/F 86 , a control section 90 and a memory 92 .

The control unit 90 executes various processes according to programs stored in the memory 92 . The memory 92 is composed of RAM, ROM, etc., and stores programs for the control unit 90 to execute various processes. The memory 92 also has a storage area for storing various information acquired and generated when the control unit 90 executes various processes. Also, the memory 92 stores area information indicating the area A1, which is the installation area of the device itself.

In this embodiment, the control unit 70 of the security gate 60 acquires various information (user data, boarding pass ID, baggage ID, etc.) of the user C1 acquired by the information code reading unit 64 or the IC chip reading unit 66. . Also, the control unit 70 acquires a user image captured by the camera 62 . The control unit 70 also acquires the scanned image of the passport scanned by the scanning unit 68 . The control unit 70 transmits each acquired information and each image to the terminal device 80 via the communication I/F 69 .

The control unit 90 of the terminal device 80 acquires each information and each image acquired by the security gate 60 from the security gate 60 via the communication I/F 86 . The control unit 90 accesses the user database 314 of the server 300 via the network 4, and obtains passenger data (see reference numeral 320a in FIG. 11) including each piece of information (such as the name of the user C1) obtained from the security gate 60. identify. The control unit 90 reads out the specified passenger data. Then, the control unit 90 confirms that each piece of information (such as the name of the user C1) acquired from the security gate 60 matches each piece of information included in the passenger data. Further, the control unit 90 extracts the passport number of the user C1 from the scanned passport image and confirms that it matches the passport number etc. included in the passenger data. Furthermore, the control unit 90 compares the user image acquired from the security gate 60 and the user image included in the passenger data (more specifically, compares the feature points of the user's face in both images). , confirms that the person present in front of the security gate 60 is the same person who checked in with the boarding reception equipment 10. - 特許庁

After the confirmation, the control section 90 performs a permitting operation to permit the user C1 to pass through the security gate 60 . At that time, the control unit 90 associates the area information indicating the area A1 where the aircraft is installed, the time information indicating the time at this time point, and a part of the passenger data (for example, the boarding pass ID). and transmits it to the server 300 via the communication I/F 86 and the network 4 . As a result, information indicating that user C1 has passed through security gate 60 and information that user C1 has Information indicating that the user has stayed in area A1 and information indicating the latest stay time are added.

In addition to the above processing, when predetermined and publicly known security inspections and the like are all completed, the user C1 can enter the boarding lobby BL. After entering the boarding lobby BL, the user C1 basically needs to arrive at the boarding gate 110 by the boarding start time, move around the boarding lobby BL, and shop and eat at shops in the boarding lobby BL. spend time

(Lobby monitoring equipment 100; FIGS. 1 and 4)
As shown in FIG. 1, a plurality of lobby monitoring devices 100 are installed in the boarding lobby BL. The lobby monitoring device 100 is a device for monitoring users staying within the installation area of the device itself. In the example of FIG. 1, five lobby monitoring devices 100 are provided to monitor areas A2, A3, A4, A5, and A6 in the boarding lobby BL, respectively.

Each lobby monitor device 100 has a similar configuration. As shown in FIG. 4, the lobby monitoring device 100 includes a camera 102, a communication I/F 104, a control section 106, a memory 108, a light 109a, and a speaker 109b.

The camera 102 continuously takes pictures of the area in which the device itself is installed. For example, the camera 102 of the lobby monitoring device 100 installed within the area A2 captures the entire area within the area A2. Communication I/F 104 is connected to network 4 . Control unit 106 executes various processes according to programs stored in memory 108 . The memory 108 is composed of RAM, ROM, etc., and stores programs for the control unit 106 to execute various processes. The memory 108 also has a storage area for storing various information acquired and generated when the control unit 106 executes various processes. The memory 108 also stores area information indicating the installation area of the device itself. For example, the memory 108 of the lobby monitoring device 100 installed in area A2 stores area information indicating area A2.

The light 109a incorporates an LED or the like, and is a light emitting unit for irradiating light within the photographing range of the camera 102 . The speaker 109b is an audio output unit for outputting audio.

The control unit 106 of the lobby monitoring device 100 adds area information indicating the installation area of the device itself and the time of shooting to an image within the installation area captured by the camera 102 (hereinafter sometimes referred to as a “monitoring image”). Monitoring information in which time information indicating time and time information are associated with each other is continuously generated. Control unit 106 then continuously transmits the generated monitoring information to server 300 via communication I/F 104 and network 4 . As a result, the monitoring information received from each lobby monitoring device 100 is accumulated in the monitoring database 316 of the server 300 in chronological order.

(Boarding gate 110 and terminal device 130; FIGS. 1 and 5)
As shown in FIG. 1, the boarding gate 110 and the terminal device 130 are provided in an area A7 in the boarding lobby BL, near the boarding gate to the aircraft to be boarded. The boarding gate 110 is a gate device for performing a final ticket check and personal identification when the user C1 who is scheduled to board the aircraft is boarding the aircraft. The terminal device 130 is a terminal device installed near the boarding gate 110 for a flight attendant (airline ground staff) ST4 to monitor the check status. In this embodiment, the boarding gate 110 and the terminal device 130 are configured as separate devices. good.

As shown in FIG. 5, the boarding gate 110 includes a camera 112, an information code reading unit 114, an IC chip reading unit 116, a scanning unit 118, a communication I/F 119, a control unit 120, a memory 122, Prepare.

The camera 112 is a camera for capturing a range including the face of the user C1 who is about to pass through the boarding gate 110 to obtain a user image (see reference numeral 322 in FIG. 11). The camera 112 may include a plurality of cameras including a camera for photographing the user C1 from the front and a camera for photographing the user C1 from the side.

The information code reading unit 114 is a reading unit for reading an information code such as a two-dimensional code and acquiring information recorded in the information code. For example, user C1 can cause the information code reader 114 to read the information code displayed on the boarding pass, and input various pieces of information (for example, the boarding pass ID and part of the user data) to the boarding gate 110. can.

The IC chip reading unit 116 reads the IC chip by executing short-range wireless communication with an IC chip built in a portable terminal or the like owned by the user C1, and performs reading for acquiring information recorded in the IC chip. Department. Instead of having the information code reading section 114 read the boarding pass, the user C1 can bring the portable terminal close to the IC chip reading section 66 to read the IC chip and input various information to the boarding gate 110 .

A scanning unit 118 is a scanning mechanism such as a CCD or CIS. The scanning unit 118 scans the passport possessed by the user C1 and generates a scanned image.

Communication I/F 119 is connected to network 4 . Also, the communication I/F 119 is wire-connected so as to be able to directly communicate with the communication I/F 136 of the terminal device 130 .

Control unit 120 executes various processes according to programs stored in memory 122 . The memory 122 is composed of RAM, ROM, etc., and stores programs for the control unit 120 to execute various processes. The memory 122 also has a storage area for storing various information acquired and generated when the control unit 120 executes various processes. Also, the memory 122 stores area information indicating an area A7, which is the installation area of the device itself.

As shown in FIG. 5 , the terminal device 130 includes a display section 132 , an operation section 134 , a communication I/F 136 , a control section 140 and a memory 142 .

The display unit 132 is a display for displaying various information. The operation unit 134 has a keyboard and a mouse. The flight attendant ST4 can input various instructions to the terminal device 130 by operating the operation unit 134 . Further, the display unit 132 may be configured as a touch panel and may function as the operation unit 134 as well.

Communication I/F 136 is connected to network 4 . Moreover, communication I/F 136 is wire-connected to communication I/F 119 of boarding gate 110 so that direct communication is possible.

Control unit 140 executes various processes according to programs stored in memory 142 . The memory 142 is composed of RAM, ROM, etc., and stores programs for the control unit 140 to execute various processes. The memory 142 also includes a storage area for storing various information acquired and generated when the control unit 140 executes various processes. Also, the memory 142 stores area information indicating an area A7, which is the installation area of the device itself.

In this embodiment, the control unit 120 of the boarding gate 110 acquires various information (user data, boarding pass ID, baggage ID, etc.) of the user C1 acquired by the information code reading unit 114 or the IC chip reading unit 116. . Also, the control unit 120 acquires a user image captured by the camera 112 . Further, the control unit 120 acquires the scanned image of the passport scanned by the scanning unit 118 . The control unit 120 transmits each acquired information and each image to the terminal device 130 via the communication I/F 119 .

The control unit 140 of the terminal device 130 acquires each information and each image acquired by the boarding gate 110 from the boarding gate 110 via the communication I/F 136 . The control unit 140 accesses the database 314 of the server 300 via the network 4, and identifies passenger data (see reference numeral 320a in FIG. 11) including each piece of information (such as the name of the user C1) acquired from the boarding gate 110. do. The control unit 140 reads out the specified passenger data. Then, the control unit 140 confirms that each piece of information (such as the name of the user C1) acquired from the boarding gate 110 matches each piece of information included in the passenger data. Further, the control unit 140 extracts the passport number and the like of the user C1 from the scanned passport image, and confirms that it matches the passport number and the like included in the passenger data. Furthermore, the control unit 140 compares the user image acquired from the boarding gate 110 with the user image included in the passenger data (more specifically, compares the feature points of the user's face in both images). , confirms that the person present in front of the boarding gate 110 is the same person who checked in with the boarding reception equipment 10. - 特許庁

After the confirmation, the control unit 140 performs a permitting operation to permit the user C1 to pass through the boarding gate 110 . At that time, the control unit 140 associates the area information indicating the area A7 where the aircraft is installed, the time information indicating the time at this time, and a part of the passenger data (for example, the boarding pass ID). and transmits it to the server 300 via the communication I/F 136 and the network 4 . As a result, the passenger data (see reference numeral 320a in FIG. 11) related to the user C1 in the user database 314 of the server 300 includes the information indicating the latest time of stay and the fact that the user C1 has already boarded. is added.

In addition to the above processing, when predetermined and publicly known boarding checks are all completed, the user C1 can board the aircraft he or she plans to board.

Also, during the boarding check, the control unit 140 of the terminal device 130 can cause the display unit 132 to display a list of passenger data related to all users scheduled to board the aircraft (FIG. 7). reference). By looking at the list displayed on the display unit 132, the flight attendant ST4 can grasp the users who have already boarded and the users who have not yet boarded. Also, by looking at the display section 132, the flight attendant ST4 can also grasp which area of the boarding lobby BL the user who has not yet boarded is likely to stay.

If there is a user who does not arrive at the boarding gate 110 (hereinbelow, may be referred to as a non-boarding passenger) even when the departure time approaches, the flight attendant ST4 operates the operation unit 134 to check that the non-boarding passenger is boarding. It is possible to specify passenger data and input a call operation for calling the non-boarding passenger (that is, having lobby staff ST2, ST3, etc. search for the non-boarding passenger and appropriately guide the non-boarding passenger to the boarding gate 110). In that case, control unit 140 transmits a call signal to server 300 via communication I/F 136 and network 4 . The paging signal includes part of the passenger data (eg boarding pass ID) of the non-boarding passenger. In that case, the server 300 transmits a call instruction to the attendant terminal 150 via the network 4 . Then, a predetermined calling screen including the designated passenger data is displayed on the attendant terminal 150 .

(Staff terminal 150; FIGS. 1 and 6 to 9)
As shown in FIG. 1, a plurality of attendant terminals 150 are arranged in the boarding lobby BL. In the example of FIG. 1, two attendant terminals 150 are arranged and carried by lobby attendants (airline ground staff) ST2 and ST3 in the boarding lobby BL, respectively. Each attendant terminal 150 has a similar configuration. In the following, unless otherwise specified, an example of the attendant terminal 150 carried by the lobby attendant ST2 will be described. Each attendant terminal 150 is a portable terminal device (for example, a tablet terminal). The attendant terminal 150 displays a list of passenger data (see FIG. 7) related to all users who are scheduled to board the aircraft scheduled to board, or displays the latest information of a desired user in the list (FIGS. 8 and 8). 9), and information about users who do not appear at the boarding gate 110 even when the departure time approaches (hereinbelow, may be referred to as non-boarding passengers).

As shown in FIG. 6 , the attendant terminal 150 includes a display section 152 , an operation section 154 , a communication I/F 156 , a control section 160 and a memory 162 .

The display unit 152 is a display for displaying various information. The operation unit 154 has a plurality of keys. Lobby attendant ST2 can input various instructions to attendant terminal 150 by operating operation unit 154 . In addition, in this embodiment, the display unit 152 is configured as a touch panel, and also functions as an operation unit. The expression “operation unit 154” below includes both the operation unit 154 itself and the display unit 152, which is a touch panel. Communication I/F 156 is connected to network 4 .

Control unit 160 executes various processes according to programs stored in memory 162 . The memory 162 is composed of RAM, ROM, etc., and stores programs for the control unit 160 to execute various processes. The memory 162 also has a storage area for storing various information acquired and generated when the control unit 160 executes various processes.

The contents of the processing executed by the control unit 160 of this embodiment will be described below with reference to FIGS. 7 to 9. FIG. When lobby attendant ST2 inputs a predetermined list display instruction on operation unit 154 of attendant terminal 150 on standby, control unit 160 transmits a list display request to server 300 via communication I/F 156 . In response to receiving the list display request from the attendant terminal 150 , the server 300 generates list data using each passenger data in the user database 314 and transmits the list data to the attendant terminal 150 . Upon receiving the list data from server 300, control unit 160 causes display unit 152 to display list screen 400 (see FIG. 7) based on the list data.

FIG. 7 is an example of a list screen 400 displayed on the display unit 152 when a list display instruction is input by the lobby staff member ST2. As shown in FIG. 7, the list screen 400 has been sorted by the selected departure date (e.g. "2018/08/01"), flight number (e.g. "xx901"), and status (e.g. "all"). This is a screen for displaying a list of users (user C1, etc.). The list screen 400 is provided with a departure date selection column 402, a flight number selection column 404, a status selection column 406, and a user data display column 410 for displaying user information 420a to 420d, etc. of the corresponding conditions. ing.

The departure date selection column 402 , flight number selection column 404 , and status selection column 406 are all selection columns for sorting user information displayed in the user data display column 410 . The departure date selection column 402 is a column for selecting the departure date of the user to be displayed (for example, "2018/08/01"). The flight number selection field 404 is a field for selecting the boarding flight number of the user to be displayed (for example, "xx901"). The state selection column 406 is a column for selecting the state of the user to be displayed (for example, "all", "security inspection completed", "before security inspection", "before boarding", "boarded", etc.). Note that if "all" is selected in the status selection column 406, it means that user statuses are not sorted.

The user data display field 410 displays user information 420a to 420d sorted according to the conditions selected in the departure date selection field 402, flight number selection field 404, and status selection field 406. . In the example of FIG. 7, in the user data display column 410, the information of the user whose departure date is "2018/08/01" and whose boarding flight number is "xx901" is displayed regardless of the state of the user. all are displayed. User information 420a to 420d each includes a user image, name, and current status (for example, "security inspection completed") of the user. In addition, like the information 420d, the information of the user whose current status is already "boarded" is displayed in gray out, and is displayed in a distinguishable manner from the information of the user in other statuses (420a to 420c, etc.). be.

By looking at the list screen 400 in FIG. 7, the lobby staff member ST2 can, for example, grasp the status of all users who are scheduled to board the scheduled flight. Further, while the list screen 400 is being displayed, the lobby staff member ST2 selects desired user information (for example, information 420a) from information 420a to 420c regarding users who have not yet boarded the aircraft scheduled to board. can be entered.

When an operation to select information 420a (in this example, information indicating user C1 in FIG. 1) is input on list screen 400, control unit 160 displays detailed information of the user corresponding to selected information 420a. to the server 300 to request the display of the details. In response to receiving the detail request signal, server 300 generates display information using passenger data of user C1 corresponding to information 420a (for example, reference numeral 320a in FIG. 11), and generated The display information is transmitted to the attendant terminal 150 .

Upon receiving the display information from server 300, control unit 160 causes display unit 152 to display detailed screen 500 (see FIG. 8) instead of list screen 400 based on the display information.

FIG. 8 is an example of a detailed screen 500 displayed on the display unit 152 when the information 420a indicating the user C1 is selected on the list screen 400. As shown in FIG. As shown in FIG. 8 , the detailed screen 500 includes a basic information display area 502 , a monitoring image display area 504 , an image information display area 506 , an instruction level selection section 508 and a map 510 .

The basic information display area 502 displays the selected user C1's planned boarding flight number ("xx901", etc.), name ("Taro YAMADA", etc.), current status ("security inspection completed", etc.), and a user image. 322 is displayed.

The monitoring image display area 504 displays a specific monitoring image determined by the server 300 to include the same person as the user C1 from among a plurality of monitoring images captured by each lobby monitoring device 100. This is the area for displaying In the example of FIG. 8, the specific monitoring image being displayed in the monitoring image display area 504 includes an image 505 of a person who seems to be user C1. Unless otherwise specified, the monitoring image display area 504 displays the latest specific monitoring image (that is, the most recently captured specific monitoring image when a plurality of specific monitoring images already exist).

The image information display area 506 is an area for displaying various information regarding a specific monitoring image displayed in the monitoring image display area 504 . In the image information display area 506, the time when the specific monitoring image being displayed and the difference from the current time (“9:45 (5 minutes ago)” etc.) and the specific monitoring image being displayed are displayed. and area information (“A4” etc.) representing the installation area of the lobby monitoring device 100 .

An instruction level selection section 508 is a section for selecting the level of image authentication of a specific monitoring image to be displayed on the detailed screen 500 . The term “level of image authentication” as used herein refers to a case in which the user image 322 captured by the boarding reception device 10 and the image representing the user in the monitoring image are determined to represent the same person. It is a level value that expresses the degree. Each lobby attendant ST2, ST3 can indicate the desired level value at his attendant terminal 150. FIG. The level value indicated by each lobby staff member ST2, ST3 may be referred to as an "instructed level". The instruction level can be selected from, for example, "High", "Low", "Medium", and the like. In other examples, the indication level may be selected numerically (eg, between 1 and 10). A specific monitoring image with a lower matching degree can be displayed in the monitoring image display area 504 as the level value of the instruction level is lower. A specific monitoring image with a higher matching degree can be displayed in the monitoring image display area 504 as the level value of the instruction level is higher. Therefore, in general, the lower the level value of the instruction level, the more specific monitoring images that can be candidates to be displayed in the monitoring image display area 504 .

A map 510 is a map that schematically represents the boarding lobby BL, and an area corresponding to the current estimated stay area of user C1 (area A4 in the example of FIG. 8) is prominently displayed.

By looking at the detailed screen 500, the lobby staff member ST2 can grasp the face of the selected user C1, the latest monitoring image of the user C1, and the estimated stay area of the user C1. While referring to the information displayed on the detailed screen 500, the lobby attendant ST2 can search for the user C1 and guide him to the boarding gate 110, for example.

While the detailed screen 500 is being displayed, the lobby staff member ST2 performs a predetermined switching operation (for example, a swipe operation) to display another specific monitoring image of the user C1 (that is, the time period in which the image was taken). specific surveillance image) can be displayed in the surveillance image display area 504 .

Further, while the detailed screen 500 is being displayed, the lobby staff member ST2 can operate the instruction level selection section 508 to input a level change instruction to change the instruction level. When the level change instruction is input, the control unit 160 of the attendant terminal 150 notifies the server 300 of the changed instruction level. The server 300 transmits to the attendant terminal 150 the information for display according to the notified instruction level after the change. Control unit 160 causes display unit 152 to newly display detailed screen 500 (see FIG. 9) based on the display information received from server 300 .

FIG. 9 is an example of a detailed screen 500 displayed on the display unit 152 when the instruction level is changed from "Low" to "High" while the detailed screen 500 of FIG. 8 is being displayed. The configuration of the detail screen 500 (instruction level=“High”) in FIG. 9 is also basically the same as the configuration of the detail screen 500 (instruction level=“Low”) in FIG. 8 . However, in the example of FIG. 9, although the instruction level is designated as "High", there is no specific monitoring image with a high degree of matching in the server 300, so the specific monitoring image is displayed in the monitoring image display area 504. This is an example of when not Therefore, in the example of FIG. 9, no information is displayed in the image information display area 506 either. However, in another example, when the instruction level is designated as “High”, a specific monitoring image with a high degree of matching with the user image 322 can be displayed in the monitoring image display area 504 .

In this way, each of the lobby staff members ST2 and ST3 can cause the display unit 152 to display the detailed screen 500 corresponding to the instruction level by changing the instruction level. Depending on the situation, a detailed screen 500 of the desired degree of matching can be viewed. Each lobby staff member ST2, ST3 can appropriately search for and guide users according to the situation.

Furthermore, in this embodiment, control unit 160 receives a call instruction for calling a non-boarding passenger from server 300 via communication I/F 156 . In that case, the control unit 160 causes the display unit 152 to display a call screen (not shown) regarding the non-boarding passenger instructed by the server 300 based on part of the passenger data included in the call instruction. The call screen displayed at this time also has substantially the same configuration as the detailed screen 500 (see FIGS. 8 and 9). The lobby attendant ST2 can search for the non-boarding passenger and guide them to the boarding gate 110 while referring to the information displayed on the calling screen.

(Server 300; FIGS. 1, 10, and 11)
The server 300 is a device for managing passenger data for each user. As shown in FIG. 10 , the server 300 includes a display section 302 , an operation section 304 , a communication I/F 306 , a control section 310 and a memory 312 .

A display unit 302 is a display for displaying various information. An operation unit 304 includes a keyboard and a mouse. A system administrator (not shown) can input various instructions to the server 300 by operating the operation unit 304 . Communication I/F 306 is connected to network 4 .

Control unit 310 executes various processes according to programs stored in memory 312 . The memory 312 is composed of RAM, ROM, etc., and stores programs for the control unit 310 to execute various processes. In this embodiment, a user database 314 storing passenger data for each user and a monitoring database 316 storing monitoring information received from each lobby monitoring device 100 are constructed in the memory 312. It is

Contents stored in the user database 314 will be described with reference to FIG. As shown in FIG. 11, the user database 314 stores passenger data 320a to 320c for each user. In the example of FIG. 11, passenger data 320a is the passenger data of user C1. Passenger data 320a includes user C1's name ("Taro YAMADA"), passport number ("TAXXXX"), contact information ("xx@yyy.com"), boarding flight number and destination ("XX901 to Los Angeles"). , seat type ("Economy"), seat number ("18E"), departure time ("10:50"), boarding gate ("20"), boarding pass ID ("ABCDEFG"), baggage ID ("HIJKLMN") ), boarding record (“not yet”), stay record (“A1:9:05” etc.), and estimated stay area (“A4 to A5”). The passenger data 320a also includes a user image 322 of user C1 and a baggage image 324 of baggage B1. Further, the passenger data 320a includes user monitoring data 326 in which monitoring information generated by photographing the user C1 by the lobby monitoring device 100 is accumulated. The user monitoring data 326 includes the degree of matching when the control unit 310 of the server 300 determines that the person included in the monitoring image captured by the lobby monitoring device 100 and the person in the user image 322 are the same person. , the monitoring image (that is, the specific monitoring image), time information indicating the photographing time, and area information are added to the user monitoring data 326 and stored. In the passenger data 320a, each of these pieces of information are associated with each other.

In the monitoring database 316, as described above, the monitoring information continuously received from each lobby monitoring device 100 is accumulated in chronological order.

In this embodiment, the control unit 310 of the server 300 performs the following processes.

As the user C1 performs the check-in process at the boarding reception device 10, the control unit 310 receives the user data (user C1's name, passport number, etc.), the user image 322 from the boarding reception device 10. , boarding pass ID, baggage image 324, and user-related information including baggage ID. In this case, the control unit 310 newly generates passenger data 320a regarding the user C1 in the user database 314. FIG. At this time, the boarding record is associated with "unboarded" indicating that the passenger has not yet boarded (see FIG. 11).

Subsequently, as user C1 performs a ticket check, security inspection, etc. at security gate 60, control unit 310 receives area information indicating area A1 from terminal device 80, Receives time information at the time of staying in and part of the passenger data (for example, boarding pass ID). In this case, the control unit 310 adds information indicating that the user C1 has passed through the security gate 60, information indicating that the user C1 has stayed in the area A1, and , and adds information (“9:05”) indicating the latest staying time.

On the other hand, each lobby monitoring device 100 in the boarding lobby BL continuously transmits to the server 300 monitoring information including monitoring images captured by the cameras 102, time information, and area information. The control unit 310 of the server 300 accumulates the monitoring information continuously received from the lobby monitoring device 100 in the monitoring database 316 in chronological order.

At the same time, when the control unit 310 detects that the user's image is included in the monitoring image included in the monitoring information received from the lobby monitoring device 100, the control unit 310 extracts facial feature points from the user's image. . Then, the control unit 310 refers to the user database 314 and selects a user image having a feature point common to the extracted feature point (that is, the same person as the user image included in the image captured by the camera 102). Identify passenger data, including images of At that time, the control unit 310 sets a level value (for example, any value from 1 to 10) indicating the degree of matching between the user image included in the monitoring image and the user image included in the specified passenger data. higher numbers mean higher levels). Then, the control unit 310 stores the user monitoring data (for example, reference numeral 326) in the identified passenger data (for example, reference numeral 320a in FIG. 11) in association with the identified level value and monitoring information. In another example, the control unit 310 associates and stores the specified level value and the identification information for identifying the monitoring information in the user monitoring data (for example, reference numeral 326). good too. In that case, the control unit 310 can identify and access the monitoring information in the monitoring database 316 based on the identification information. In this way, every time the control unit 310 detects that the image of the user is included in the monitoring image included in the monitoring information received from the lobby monitoring device 100, the control unit 310 performs face authentication, and determines the level value indicating the degree of matching. is specified, and the monitoring information is stored in the user database 314 .

As described above, when the control unit 310 determines that the image of the user C1 is included in the monitoring image included in the monitoring information received from the lobby monitoring device 100, the control unit 310 stores the image in the user database 314. The identified level value and the monitoring information are associated and stored in the passenger data 320a. Furthermore, the control unit 310 adds information indicating that the user C1 stayed in the area (for example, area A2) and information indicating the latest stay time (for example, "9:10") to the passenger data 320a. to add. Further, the control unit 310 identifies the estimated stay area (for example, “A4 to A5”) of the user C1 based on the information on the area corresponding to the latest stay time. The control unit 310 adds information indicating the specified estimated stay area (for example, "A4 to A5") to the passenger data 320a.

After that, when the user C1 arrives at the boarding gate 110 to board the plane to board, the control unit 310 receives from the terminal device 130 the area information indicating the area A7 and the information that the user C1 stays in front of the boarding gate 110. It receives time information at the time of the flight and part of the passenger data (for example, boarding pass ID). In this case, the control unit 310 adds information indicating that the user C1 has stayed in the area A7 and information indicating the latest stay time to the passenger data 320a in the user database 314. FIG. In addition, the control unit 310 further adds information indicating that the user C1 has boarded the aircraft to the passenger data 320a. Specifically, "done" indicating that the flight has been boarded is added to the boarding record.

Further, the control unit 310 can receive a list display request from the attendant terminal 150 in response to the lobby attendant ST2 inputting a predetermined list display instruction using the attendant terminal 150 owned by the lobby attendant ST2. Upon receiving the list display request, the control unit 310 generates list data using each passenger data in the user database 314 and transmits the list data to the staff terminal 150 . As a result, the above list screen 400 (see FIG. 7) is displayed on the display unit 152 of the attendant terminal 150 .

Further, the control unit 310 receives a detail request signal from the attendant terminal 150 in response to the lobby attendant ST2 viewing the list screen 400 and inputting an operation to select the information 420a indicating the user C1 on the attendant terminal 150. be able to. Upon receiving the detail request signal, control unit 310 generates display information using passenger data 320a (see FIG. 11) of user C1 corresponding to information 420a, and transmits the generated display information to attendant terminal 150. Send to More specifically, the control unit 310 refers to the detail request signal, identifies the command level currently being commanded by the attendant terminal 150 (“Low” at this time), Using the monitoring information stored in the monitoring data 326 , display information is generated and the display information is transmitted to the staff terminal 150 . As a result, the display unit 152 of the attendant terminal 150 displays the detailed screen 500 (FIG. 8) regarding the user C1. The detail screen 500 displayed at this time is a screen when the instruction level is set to "Low", as shown in FIG.

While the detailed screen 500 of FIG. receives a notification of the changed instruction level (“High”) from. The control unit 310 transmits to the staff terminal 150 display information corresponding to the changed instruction level that has been notified. More specifically, the control unit 310 refers to the detail request signal, specifies the post-change instruction level (“High”), and monitors the monitoring data stored in the user monitoring data 326 together with the level value corresponding to the instruction level. Using the information, display information is generated and the display information is transmitted to the attendant terminal 150 . As a result, the display unit 152 of the attendant terminal 150 displays the detailed screen 500 (FIG. 9) regarding the user C1. The detail screen 500 displayed at this time is a screen when the instruction level is set to "High", as shown in FIG. However, in this example, since there is no specific monitoring image with a high matching degree (that is, with a level value corresponding to "High") in the server 300, the specific monitoring image is not displayed in the monitoring image display area 504. .

Further, when the user C1 does not arrive at the boarding gate 110 even when the departure time approaches, the control unit 310 sends a call signal from the terminal device 130 to call the user C1 (that is, a non-boarding passenger). can receive. Upon receiving the call signal, control unit 310 refers to database 314 to identify passenger data 320a corresponding to a portion of the passenger data (for example, boarding pass ID) of user C1 included in the call signal. Then, the control unit 310 controls part of the passenger data 320a (specifically, name, flight number and destination, seat type, seat number, departure time, boarding gate, estimated stay area, user image 322, use (monitoring information stored in person monitoring data 326) is generated and transmitted to attendant terminal 150. At this time, the control unit 310 may transmit the call instruction after designating the attendant terminal 150 located near the estimated stay area of the non-boarding passenger to be called as a transmission destination. As a result, a call screen (not shown) for calling user C1 is displayed on display unit 152 of attendant terminal 150 that has received the call instruction.

(Effect)
The configuration of the airport user management system 2 of this embodiment and the contents of the processing executed by the control unit of each device have been described above. As described above, in this embodiment, the lobby attendant ST2 looks at the detailed screen 500 (FIG. 8) to see the face of the selected user C1, the latest surveillance image of the user C1, and the estimated image of the user C1. It is possible to grasp the area of stay, etc. While referring to the information displayed on the detailed screen 500, the lobby attendant ST2 can search for the user C1 and guide him to the boarding gate 110, for example.

Furthermore, in this embodiment, the control unit 310 displays information for display conforming to the level value indicated by the instruction level instructed by the lobby attendant ST2 on the attendant terminal 150 (that is, the passenger information corresponding to the level value indicated by the instruction level). display information based on the monitoring information stored in the user monitoring data 326 of the data 320a) is transmitted to the attendant terminal 150; Therefore, it is possible to provide the lobby staff member ST2 with user information according to the level of degree of matching desired by the lobby staff member ST2. As a result, the lobby staff member ST2 can appropriately grasp the position of the desired user C1.

In this embodiment, the image information display area 506 of the detailed screen 500 (FIG. 8) displays the difference between the time when the specific monitoring image being displayed was captured and the current time ("9:45 (5 minutes ago)"). )”, etc.), and area information (“A4”, etc.) representing the installation area of the lobby monitoring device 100 that captured the specific monitoring image being displayed. Therefore, the lobby attendant ST2 can grasp in which time period the monitoring image or the like displayed on the detailed screen 500 is the information of the user C1. The closer the monitoring image or the like is acquired to the current time, the higher the possibility that the user C1 is present near that point. Therefore, according to this configuration, the lobby staff member ST2 can easily predict the position of the desired user C1.

(correspondence relationship)
The correspondence relationship between this embodiment and the claims will be explained. A plurality of lobby monitoring devices 100 is an example of a "monitoring device." The camera 102 is an example of the 'photographing unit'. Area information is an example of "point information". The detail screen 500 in FIGS. 8 and 9 is an example of the "display screen". The time displayed in the image information display area 506 of the detailed screen 500 and the difference from the current time (such as "9:45 (5 minutes ago)") are examples of the "time display". A user's image included in a specific monitoring image is an example of a "specific image." The controller 310 is an example of a "server controller".

(Second embodiment)
The airport user management system 2 of the second embodiment will be described with a focus on the differences from the above-described first embodiment. The configuration of the airport user management system 2 of the second embodiment is basically the same as that of the first embodiment. This embodiment differs from the first embodiment in that an erroneous detection button 520 is additionally displayed on the detail screen 500 displayed on the display unit 152 of the attendant terminal 150, as shown in FIG.

In this embodiment, for example, the lobby staff member ST2 who has actually viewed the detailed screen 500 of FIG. It may be determined that the user indicated by the displayed user image 322 does not match (that is, does not match). In this case, lobby attendant ST2 can input a mismatch instruction to attendant terminal 150 by operating false detection button 520 . In this case, control unit 160 of attendant terminal 150 associates display information corresponding to detailed screen 500 being displayed with mismatch information indicating that a mismatch instruction has been input, and transmits the information to server 300 . In this case, the control unit 160 of the attendant terminal 150 terminates the display of the detail screen 500 being displayed.

When the control unit 310 of the server 300 receives the combination of the display information and the non-matching information from the attendant terminal 150, the monitoring information corresponding to the display information associated with the non-matching information is transferred to the passenger data of the user C1. Delete from within the user monitoring data 326 contained in 320a. In that case, the control unit 310 of the server 300 uses the other monitoring information (monitoring information different from the deleted one) stored in the user monitoring data 326 to determine the location of the user C1. Other display information may be generated and transmitted to the attendant terminal 150 . That is, the display unit 152 of the attendant terminal 150 displays another detailed screen regarding the user C1. In another example, when the display of the detailed screen 500 is terminated due to input of a mismatch instruction to the staff terminal 150, the list screen 400 (see FIG. 7) is displayed again on the display unit 152 of the staff terminal 150. may be displayed.

According to the configuration of this embodiment, the lobby staff member ST2 is provided with low-accuracy user information (that is, information in which the user indicated by the user image does not match the user indicated by the monitoring image). can be suppressed. In particular, according to the above configuration, the monitoring information that is the source of the display information associated with the mismatch information is deleted from the user database 314 . Therefore, in the user database 314, information on users with low accuracy (that is, information in which the user indicated by the user image and the user indicated by the specific monitoring image do not match) can be eliminated. The accuracy of the information in the user database 314 can be improved, and the lobby staff member ST2 can more appropriately grasp the position of the desired user C1.

(Third embodiment)
The configuration of the airport user management system 2 of the third embodiment is basically the same as that of the first embodiment. This embodiment differs from the first embodiment in that a display switching button 530 is further displayed on the detail screen 500 displayed on the display unit 152 of the staff terminal 150, as shown in FIG.

In this embodiment, for example, the lobby staff member ST2 who actually looks at the detailed screen 500 of FIG. You may want to look and see what happened just before (or just after). In this case, the lobby attendant ST2 can input a display switching instruction to the attendant terminal 150 by operating the display switching button 530 . In this case, the controller 160 of the attendant terminal 150 transmits to the server 300 display switching information indicating that a display switching instruction has been input at the attendant terminal 150 .

When receiving the display switching information from the attendant terminal 150, the control unit 310 of the server 300 displays a new display including other monitoring information of the same user C1 (for example, monitoring information of the immediately preceding time period (for example, 5 seconds ago)). information is generated and transmitted to the staff terminal 150 .

When receiving new display information, the control unit 160 of the attendant terminal 150 causes the display unit 152 to display a new detailed screen 500 based on the new display information. In the new detailed screen 500, in the monitoring image display area 504, specific monitoring images including images of users 505b, 505c, etc. in the time zone immediately before the previously displayed user 505a are displayed. Accordingly, the content of the image information display area 506 also changes as appropriate.

In the above example, the lobby staff member ST2 operates the display switching button 530 to input a display switching instruction for displaying the users 505b and 505c in the time zone immediately before the user 505a. described the operation. The same applies to the operation of each device when the lobby attendant ST2 inputs a display switching instruction for displaying the user in the time zone immediately after the user 505a.

According to this embodiment, the lobby attendant ST2 can arbitrarily switch and display a plurality of detailed screens relating to a specific user C1 on the display unit 152 of the attendant terminal 150. FIG. The lobby attendant ST2 can collect information about the desired user C1 intensively, and can easily grasp the position of the desired user C1 appropriately.

(Fourth embodiment)
The configuration of the airport user management system 2 of the fourth embodiment is basically the same as that of the first embodiment. This embodiment differs from the first embodiment in that the specific monitoring image displayed in the monitoring image display area 504 is a moving image instead of a still image. In this case, the moving image of the specific monitoring image displayed in the monitoring image display area 504 may be, for example, a moving image showing the state of the current time in real time (so-called live moving image), or a predetermined period of time in the past (for example, a number of 10 seconds) may be a moving image.

According to this embodiment, the lobby staff member ST2 can grasp the movement of the user C1 within the imaging range of the camera 102 of the lobby monitoring device 100 by viewing the detailed screen 500 . Moreover, especially when the moving image is a live moving image, the lobby staff member ST2 can grasp the real-time movement of the user C1 by looking at the detailed screen 500 .

(Fifth embodiment)
The configuration of the airport user management system 2 of the fifth embodiment is basically the same as that of the first embodiment. The present embodiment differs from the first embodiment in that the camera 102 of each lobby monitoring device 100 is configured so that the angle of view at the time of photographing can be changed. Further, in this embodiment, the control unit 310 of the server 300 transmits an angle-of-view change instruction for changing the angle of view at the time of shooting to the lobby monitoring device 100, for example, according to an instruction from the administrator. The control unit 106 of the lobby monitoring device 100 changes the angle of view of the camera 102 when receiving a command to change the angle of view from the server 300 .

According to this embodiment, for example, even if the user C1 who was within the imaging range of the camera 102 moves out of the imaging range of the camera 102, the user C1 can change the angle of view of the camera 102. It is also possible to continuously (ie track) C1.

(Sixth embodiment)
The configuration of the airport user management system 2 of the sixth embodiment is basically the same as that of the first embodiment. In this embodiment, as shown in FIG. 14, on the map 510 of the detailed screen 500, the route that the user C1 has passed within a predetermined period of time is highlighted, and it is predicted that the user C1 will pass the route in the future. The difference from the first embodiment is that the route is also highlighted.

In the example of FIG. 14, the routes (A4, A3, A2) that the user has passed within a predetermined period of time in the past are highlighted in a dark color. Area A4 is displayed in the darkest color, meaning that user C1 passed through it in a relatively recent time zone. Area A3 is displayed in a lighter color than area A4, which means that user C1 passed through area A4 earlier. Area A2 is displayed in a lighter color than area A3, which means that user C1 passed through area A3 earlier than area A3. The information representing the route passed by the user C1 in the past predetermined period in this embodiment is generated based on a plurality of pieces of monitoring information in the user monitoring data 326 of the user C1. The method of displaying the route traveled by user C1 within a predetermined period of time in the map 510 is not limited to the method shown in the figure (color shading of areas), and other methods may be employed.

Further, in the example of FIG. 14, the route (area A5) that the user C1 is expected to pass in the future is displayed with a star mark 540. FIG. Information representing a route that the user C1 is expected to pass in the future is also generated based on a plurality of pieces of monitoring information in the user monitoring data 326 of the user C1. Specifically, the user's route is predicted based on, for example, the topography of the boarding lobby BL, the angle of the user's face, the direction of travel of the user, and the like. Further, the method of displaying the route that the user C1 is expected to pass in the future on the map 510 is not limited to the illustrated method (arrangement of the marks 540), and other methods may be adopted.

According to this embodiment, the lobby staff member ST2 can grasp the route that the user C1 has passed within a predetermined period of time in the past and the route that the user C1 is expected to travel in the future by viewing the detailed screen 500 of FIG. can. The lobby attendant ST2 can appropriately predict the location to which the user C1 will head in the future. Therefore, the lobby attendant ST2 can appropriately grasp the position of the desired user C1.

(Seventh embodiment)
The configuration of the airport user management system 2 of the seventh embodiment is basically the same as that of the first embodiment. In this embodiment, as shown in FIG. 15, on the map 510 of the detailed screen 500, there is a mark 550 indicating the position of the lobby attendant ST2 who carries the attendant terminal 150 which is the own machine, and other attendant terminals 150 are carried. This differs from the first embodiment in that a mark 560 indicating the position of the lobby staff member ST3 is displayed.

In this embodiment, the display information transmitted from the server 300 to the attendant terminal 150 includes information indicating the positions of the lobby attendants ST2 and ST3. The position of each lobby staff member ST2, ST3 may be specified by performing face authentication using the staff member's image captured by each lobby monitoring device 100, or communication between each staff member terminal 150 and the server 300 may be performed. may be identified by executing

By viewing the detailed screen 500 of FIG. 15, the lobby staff member ST2 can grasp his/her position in the boarding lobby BL, the position of the user C1, and the position of the other lobby staff member ST3. In the example of FIG. 15, the lobby staff member ST2 predicts that the desired user C1 exists in the area A4. You can know that you are in the vicinity.

In this embodiment, in such a case, the lobby staff member ST2 places the cursor 570 on the mark 560 and inputs a predetermined communication operation to inform the lobby staff member ST3 who is near the user C1 about his or her It is possible to notify that the user C1 to be searched is nearby. As a result, the lobby attendant ST2 can request another lobby attendant ST3, who is closer to the user C1, to find and guide the user C1.

(Eighth embodiment)
The configuration of the airport user management system 2 of the eighth embodiment is basically the same as that of the first embodiment. In this embodiment, the control unit 160 of the attendant terminal 150 displays the detailed screen 500 (FIG. 8, etc.) related to the position of the user C1 on the display unit 152 based on the display information received from the server 300. In the meantime, when newer display information related to the position of the user C1 is received from the server 300, a new detailed screen 500 is displayed on the display unit 152 based on the new display information.

According to this embodiment, the control unit 160 of the attendant terminal 150 can cause the display unit 152 to always display the detailed screen 500 including information representing the latest state of the user C1. By looking at the detailed screen 500, the lobby staff member ST2 can grasp the latest status of the user C1. In particular, in a situation where the lobby staff ST2 is searching for the user C1, if the status of the user C1 is changed to "boarded", the lobby staff can see the detailed screen reflecting the latest status. ST2 can also know that it does not need to search for user C1 any more. In this embodiment, the previously displayed detail screen 500 is an example of the "third display screen", and the newly displayed detail screen 500 is an example of the "fourth display screen".

(Ninth embodiment)
The configuration of the airport user management system 2 of the ninth embodiment is basically the same as that of the first embodiment. In this embodiment, the control unit 106 of the lobby monitoring device 100 causes the light 109a to emit light, and also emits a predetermined notification sound (for example, a voice message or the like for urging passing users to look at the camera) from the speaker 109b. output.

This makes it easier to guide the line of sight of the passing user toward the lobby monitoring device 100 (especially the camera 102). Since the range including the user's face is easily photographed by the camera 102, the control unit 310 of the server 300 determines whether the user present in the monitoring image and the user of the user image are the same person. can improve the accuracy of the determination. The light 109a and the speaker 109b in this embodiment are examples of the "attraction part".

Although the embodiments have been described in detail above, these are merely examples and are not intended to limit the scope of the claims. The technology described in the claims includes various modifications and changes of the specific examples illustrated above. For example, the following modifications may be adopted.

(Modification 1) The first camera 20 of the boarding reception device 10 captures not only the face of the user C1 standing in front of the boarding reception device 10, but also the clothing, posture (including walking etc.), physique and the like. You may acquire the user image which image|photographed the whole appearance. In that case, the "user image" may be an image representing the appearance of the user C1. Whether or not the user indicated by the user image and the user included in the monitoring image are the same person may also be determined by comparing the overall appearances of the two.

(Modification 2) In the above embodiment, the instruction level for displaying the detailed screen 500 (FIG. 8, etc.) on the display unit 152 of the attendant terminal 150 is instructed by the lobby attendant ST2. In a modified example, the level value of the instruction level may be adjusted according to the time period (specifically, depending on whether it is daytime or nighttime). In general, since the surroundings are dark at night, the accuracy of authentication is low. According to this modification, in such a nighttime, the level value slightly lower than the value instructed by the lobby staff member ST2 can be adjusted as the instructed level. Therefore, it is possible to effectively search for the user.

(Modification 3) In the boarding lobby BL, an infrared light emitting unit capable of emitting infrared light may be provided in the imaging range of the camera 102 of the lobby monitoring device 100 . By causing the infrared light irradiation unit to emit infrared light while the surroundings are dark, such as at night, the camera 102 can appropriately photograph the user without impairing the surrounding scenery. It is possible to effectively search for users even at night.

(Modification 4) In the above-described second embodiment, when a non-matching instruction is input to the attendant terminal 150, the monitoring information corresponding to the display information associated with the non-matching information is the passenger data of the user C1. Deleted from within the user monitoring data 326 contained in 320a. The handling of the monitoring information when a non-matching instruction is input to the attendant terminal 150 is not limited to this. For example, in the monitoring information stored in the user monitoring data 326 and corresponding to the display information associated with the mismatch information, the level value of the corresponding degree of matching may be lowered. Also, the monitoring information stored in the user monitoring data 326 and corresponding to the display information associated with the mismatch information may be further associated with a non-display flag so that it will not be used as display information thereafter. .

(Modification 5) In each of the above embodiments, the technology disclosed in this specification is implemented as the airport user management system 2 for managing users at airports. The technology disclosed in this specification is not limited to this, and may be applied as a system for managing users in any other facilities such as large cruise ships, bus terminals, event venues, and the like.

In addition, the technical elements described in this specification or in the drawings exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. In addition, the techniques exemplified in this specification or drawings achieve multiple purposes at the same time, and achieving one of them has technical utility in itself.

2: Airport user management system 4: Network 10: Boarding reception equipment 12: Display unit 14: Operation unit 16: Information code reading unit 18: IC chip reading unit 20: First camera 22: Scanning unit 24: Boarding pass output unit 26: Communication I/F
30 : Second camera 32 : Baggage tag output unit 34 : Receiving unit 40 : Control unit 42 : Memory 50 : Baggage tag 52 : RF tag 60 : Security gate 62 : Camera 64 : Information code reading unit 66 : IC chip reading unit 68 : Scan unit 69 : Communication I/F
70: control unit 72: memory 80: terminal device 82: display unit 84: operation unit 86: communication I/F
90: control unit 92: memory 100: lobby monitoring equipment 102: camera 104: communication I/F
106: control unit 108: memory 109a: light 109b: speaker 110: boarding gate 112: camera 114: information code reading unit 116: IC chip reading unit 118: scanning unit 119: communication I/F
120: control unit 122: memory 130: terminal device 132: display unit 134: operation unit 136: communication I/F
140: Control unit 142: Memory 150: Attendant terminal 152: Display unit 154: Operation unit 156: Communication I/F
160: Control unit 162: Memory 230a: Passenger data 300: Server 302: Display unit 304: Operation unit 306: Communication I/F
310: Control unit 312: Memory 314: User database 316: Monitoring database 320a: Passenger data 320b: Passenger data 320c: Passenger data 322: User image 324: Baggage image 326: User monitoring data 400: List screen 402: Departure date selection field 404: Flight number selection field 406: Status selection field 410: User data display field 420a: Information 420b: Information 420c: Information 420d: Information 500: Detailed screen 502: Basic information display area 504: Monitoring image Display area 505a : User 505b : User 505c : User 506 : Image information display area 508 : Instruction level selection unit 510 : Map 520 : False detection button 530 : Display switching button 540 : Mark 550 : Mark 560 : Mark 570 : Cursor A1 : Area A2 : Area A3 : Area A4 : Area A5 : Area A6 : Area A7 : Area B1 : Baggage BL : Boarding lobby C1 : User ST1 : Security staff ST2 : Lobby staff ST3 : Lobby staff ST4 : Boarding staff

Claims (11)

A facility user management system,
a server;
a plurality of monitoring devices provided at a plurality of points in the facility and capable of communicating with the server;
an attendant terminal capable of communicating with the server and carried by an attendant in the facility;
The server is
A user image representing the appearance of the user, a user ID for identifying the user, and a boarding pass assigned to the user and related to the aircraft the user plans to board at the facility. a memory for storing user-related information including an ID;
and a server control unit,
each of the plurality of monitoring devices,
a photographing unit for photographing a predetermined photographing range;
a monitoring transmission unit that transmits to the server monitoring information in which a monitoring image captured by the imaging unit, location information indicating an installation location of the monitoring device, and time information indicating a shooting time of the monitoring image are associated with each other; , and
The server control unit
When the monitoring information is received from the monitoring device, the monitoring image included in the received monitoring information includes a specific image of the same person as the user indicated by the user image stored in the memory. determine whether or not
specifying a level value indicating a degree of matching between the user indicated by the user image and the user indicated by the specific image when it is determined that the specific image is included in the monitoring image;
causing the specified level value, the monitoring information, and the user-related information to be associated with each other and stored in the memory;
transmitting to the attendant terminal display information conforming to the instruction level instructed by the attendant terminal;
The attendant terminal is
an attendant terminal display unit;
When the display information is received from the server, a display screen displayed according to the display information is displayed on the attendant terminal display unit, an instruction of the instruction level by the attendant is received, and the instructed instruction is received. an attendant terminal control unit that notifies the server of the level,
When the command level indicates a second level value higher than the first level value, the server control unit outputs the second type of display information conforming to the second level value to the attendant terminal. send to
The display screen of the second type indicated by the information for display of the second type due to the fact that the monitoring information matching the degree of matching indicated by the second level value is not stored in the memory. does not include the monitoring image including the user indicated by the user ID included in the second type display information,
The server control unit
After the display screen of the second type is displayed, when the attendant terminal receives an instruction to change the level value from the second level value to the first level value, the first level value conforming to the first level value is displayed. transmitting the display information of the species to the staff terminal;
The display screen of the first type indicated by the information for display of the first type due to the monitoring information matching the degree of matching indicated by the first level value being stored in the memory. is a specific user ID that is the user ID included in the first type display information, the user image representing the appearance of the user identified by the specific user ID, and the and the monitoring information stored in association with a specific user ID,
Facility user management system. The attendant terminal control unit further
The user indicated by the user image does not match the user indicated by the specific image by the attendant while the display screen is being displayed on the attendant terminal display unit in accordance with the display information. terminating the display of the display screen when a mismatch instruction related to the determination of
The facility user management system according to claim 1. The attendant terminal control unit further
While the first display screen is being displayed on the attendant terminal display section according to the first display information including the specific user ID and the first monitoring information, the attendant inputs a predetermined switching instruction. when the display switching information is transmitted to the server;
The server control unit further
When the display switching information is received from the attendant terminal, second display information including the specific user ID and second monitor information different from the first monitor information is transmitted to the attendant terminal. ,
The attendant terminal control unit further
When the second display information is received after the display switching information is transmitted, a second display screen is displayed on the attendant terminal display unit according to the second display information instead of the first display screen. let
The facility user management system according to claim 1 or 2. The surveillance image captured by the imaging unit is a moving image captured within the current imaging range,
The facility user management system according to any one of claims 1 to 3. The server control unit further
capable of transmitting a field angle change instruction for changing a field angle at the time of photographing by the imaging unit to one or more monitoring devices among the plurality of monitoring devices;
each of the plurality of monitoring devices changes the angle of view during shooting by the shooting unit when receiving the angle of view change instruction from the server;
The facility user management system according to any one of claims 1 to 4. The display information further includes passing route information representing a route passed by the user within a predetermined period of time in the past,
the display screen includes a display of a route that the user has passed within a predetermined period of time in the past, which is displayed according to the route information;
The passing route information is generated based on a plurality of pieces of the monitoring information stored in the memory in association with the user-related information,
The facility user management system according to any one of claims 1 to 5. The display information further includes predicted route information representing a route predicted to be passed by the user in the future,
The display screen includes a display of a route predicted to be passed by the user in the future, which is displayed according to the predicted route information;
the predicted route information is generated based on a plurality of pieces of the monitoring information stored in the memory in association with the user-related information;
The facility user management system according to any one of claims 1 to 6. wherein the display screen displayed according to the display information includes a time display representing a time related to the time information included in the monitoring information;
The facility user management system according to any one of claims 1 to 7. The display information further includes location information of other attendant terminals possessed by other attendants,
the display screen displayed according to the display information includes a display indicating the position of the other attendant terminal displayed according to the position information;
The facility user management system according to any one of claims 1 to 8. The attendant terminal control unit further
While the third display screen is being displayed on the attendant terminal display unit in accordance with the third display information including the target user ID and the third monitoring information, the target user ID and the target user ID from the server, When receiving the fourth display information including the fourth monitoring information different from the third monitoring information, a fourth display according to the fourth display information is displayed instead of the third display screen. Displaying the screen on the staff terminal display unit,
The facility user management system according to any one of claims 1 to 9. Each of the plurality of monitoring devices includes an attracting unit for executing an attention attracting operation,
The facility user management system according to any one of claims 1 to 10.

Images