JP7286036B1 - Service providing device, program and service providing method - Google Patents

Abstract

The service providing device (110) includes a personal information acquisition unit (113) that acquires health data indicating the user's health condition, and a provision service that determines whether or not to provide the service to the user using the health data. a determining unit (115), a service providing unit (116) for providing the service to the user when it is determined to provide the service to the user, and a personality for acquiring personality information used to determine the user's personality It comprises an information acquisition unit (112) and a personal characteristic reflection unit (114) that changes the ease of determination to provide a service to a user according to character information.

Description

The present disclosure relates to a service providing device, a program, and a service providing method.

In recent years, personal information including biometric information or activity information acquired from equipment, sensors, or wearable terminals worn by users is managed as health data, and services that reflect the results of that health data have been developed. By providing such services, health management is carried out to improve lifestyle-related diseases. For example, in Patent Literature 1, activity data acquired from a user is analyzed, and there are items for which the analysis result evaluation is less than a predetermined numerical value, and the disease level is equal to or higher than the predetermined numerical level. A technique is disclosed for providing a menu of health services based on the analysis results when .

Japanese Patent No. 6923233

However, with services that are started based on the results of analysis of activity data, whether or not the user feels that it is desirable to receive the service at that time depends on the unique characteristics of the user. Therefore, if service provision is decided based only on the analysis result of activity data as in the conventional technology, a specific user will feel that such service provision is not desirable and will continue to use the health service thereafter. There are issues such as not doing it, or the level of satisfaction with health services is low.

Accordingly, an object of one or more aspects of the present disclosure is to provide services at a timing desirable for the user according to the user's personality.

A service providing apparatus according to an aspect of the present disclosure uses a personal information acquisition unit that acquires health data indicating a health condition of a user, and determines whether or not to provide a service to the user using the health data. a provided service determining unit, a service providing unit that provides the service to the user when it is determined that the service is provided to the user, and personality information that is used to determine the user's personality. It is characterized by comprising a personality information acquisition unit and a personal characteristic reflection unit that changes the easiness of determination to provide the service to the user according to the personality information.

A program according to an aspect of the present disclosure causes a computer to perform a personal information acquisition unit that acquires health data indicating a health condition of a user, and uses the health data to determine whether or not to provide a service to the user. a provided service determining unit, a service providing unit that provides the service to the user when it is determined that the service is to be provided to the user, and personality information that acquires personality information used to determine the user's personality It is characterized by functioning as an acquisition unit and as a personal characteristic reflection unit that changes the ease of determination to provide the service to the user according to the personality information.

In a service providing method according to an aspect of the present disclosure, a personal information acquisition unit acquires health data indicating a health condition of a user, and a provided service determination unit provides a service to the user using the health data. If it is determined that the service is provided to the user, the service providing unit provides the service to the user, and the personality information acquiring unit determines whether the user's personality Personality information used for determination is acquired, and the individual characteristic reflection unit changes the ease of determination that the service is provided to the user according to the personality information.

According to one or more aspects of the present disclosure, it is possible to provide a service at a desired timing for the user according to the user's personality.

1 is a block diagram schematically showing a configuration of a service providing system provided with service providing apparatuses according to Embodiments 1 and 2; FIG. 1 is a block diagram schematically showing a configuration of a service providing device according to Embodiments 1 and 2; FIG. FIG. 11 is a schematic diagram showing an example of a provided service determination table; (A) and (B) are schematic diagrams showing an example of a correction value table for each personality. It is a block diagram which shows the structure of a computer roughly. 4 is a flow chart showing an example of the overall operation of the service providing device according to Embodiment 1; (A) and (B) are schematic diagrams showing a first example and a second example of an update providing service table. FIG. 10 is a schematic diagram showing a first example of the timing of providing the outing promotion service; 4 is a schematic diagram showing an example of storing health data; FIG. 4 is a flow chart showing an example of the operation of a provided service determination unit according to Embodiment 1. FIG. FIG. 10 is a schematic diagram showing an example of a provision service determination table for services for office staff; (A) and (B) are schematic diagrams showing an example of a correction value table by character of the service for office staff. (A) and (B) are schematic diagrams showing a third example and a fourth example of an update providing service determination table. FIG. 11 is a schematic diagram showing a second example of the timing of providing the outing promotion service; FIG. 10 is a schematic diagram showing an example of the timing of providing a behavior watching service; (A) and (B) are schematic diagrams showing an example of a correction value table for each character according to Embodiment 2. FIG. 9 is a flow chart showing an example of the overall operation of the service providing apparatus according to Embodiment 2; 10 is a flow chart showing an example of the operation of a provided service determining unit according to Embodiment 2. FIG. (A) and (B) are schematic diagrams showing a fifth example and a sixth example of an update providing service determination table. FIG. 11 is a schematic diagram showing a third example of the timing of providing the outing promotion service; FIG. 11 is a schematic diagram showing a fourth example of the timing of providing the outing promotion service;

Embodiment 1.
FIG. 1 is a block diagram schematically showing the configuration of service providing system 100 including service providing apparatus 110 according to Embodiment 1. As shown in FIG.
The service providing system 100 includes a device 101 , a sensor 102 , a user terminal 103 , an office terminal 104 and a service providing device 110 .
The equipment 101, the sensor 102, the user terminal 103, the office terminal 104, and the service providing apparatus 110 are connected to a network 105 such as the Internet, and can exchange data with each other. Note that the device 101, the user terminal 103, and the office terminal 104 are also referred to as user-side terminals because they are devices capable of acquiring data from the user and outputting data to the user.

The device 101 is a device such as an air conditioner, a television, a refrigerator, an ecocute, or a lighting. The device 101 may not exist in the service providing system 100 .

The sensor 102 is a measuring device such as a body composition meter, a sphygmomanometer, or a thermometer, a wearable terminal equipped with various sensors, or a detection device that detects a predetermined target, such as a surveillance camera that acquires images or sounds. is. Sensor 102 may be built into any of devices 101 . In addition, one or more sensors 102 exist in the service providing system 100 .

The user terminal 103 is a device such as a smart phone or a tablet used by a user who resides in a care facility or the like, displays information on services provided by the service providing apparatus 110, and receives input from the user. Note that the device 101 having a display monitor such as a television or refrigerator may also serve as the user terminal 103 . When there are multiple users who use the service, there are multiple user terminals 103 .

The office terminal 104 is a device such as a personal computer or a tablet used by the staff of the nursing care facility, etc., displays information on the service provided by the service providing apparatus 110, and accepts input from the staff. If there are multiple staff using the service, there will be one or multiple office terminals 104 .

FIG. 2 is a block diagram schematically showing the configuration of the service providing device 110. As shown in FIG.
The service providing device 110 includes a communication unit 111, a personality information acquisition unit 112, a personal information acquisition unit 113, a personal characteristic reflection unit 114, a provided service determination unit 115, a service provision unit 116, and a table update unit 120. , and a storage unit 130 .

The communication unit 111 communicates with the device 101 , the sensor 102 , the user terminal 103 or the office terminal 104 via the network 105 .

The personality information acquisition unit 112 acquires the personality information of the user who uses the service from the device 101 , the user terminal 103 or the office terminal 104 via the communication unit 111 . The acquired personality information is stored in the storage unit 130 .

Personality information is information used to determine a user's personality, for example, Big Five personality traits.
The Big Five Personality Traits, also called the five-factor model, characterize personality in five parameters: openness, industriousness, extraversion, agreeableness, and emotional stability. In other words, personality information may include such parameters in its elements.

Big file personality traits are described in detail in the following references.
Literature: John, Oliver P.; , Laura P. Naumann, and ChristopherJ. Soto. "Paradigm shift to the integral big five trait taxonomy." Handbook of personality: Theory and research 3.2, pp. 114-158, 2008

Here, openness represents the degree of liking new experiences or diversity, and may be rephrased as openness to experiences.
Diligence represents the degree of the tendency to be ambitious and to aim for achievement or the tendency to prefer planned action, and can be rephrased as conscientiousness.
Extraversion is a measure of the degree to which one likes socializing or conversing with others.
Agreeableness represents the degree of tendency to cooperate with others, and may be rephrased as harmoniousness or attachment.
Emotional stability represents the degree of a person's tendency to have a stable personality and not easily experience unpleasant emotions, and in the opposite sense, it can be called neuroticism.

Personality information may include, for example, a parameter indicating the strength of self-control as an element. Self-control is described in detail in the following references.
Literature: Tangney, June P.; , Roy F. Baumeister, and Angie Luzio Boone. "High self-control predicts good adjustment, less pathology, better grades, and interpersonal success." Journal of Personality 72.2, pp. 271-324, 2004

In addition, self-control is to pursue desirable behavior and suppress undesirable behavior by one's own will when faced with temptation or impulse.
Personality information may also include other parameters for which definitions and measurement methods have been established in the field of psychology.

The personality information acquisition unit 112 may acquire personality information by, for example, conducting a questionnaire about the personality of the user. The questionnaire may be conducted using the device 101 or the user terminal 103, or may be conducted face-to-face when entering a care facility or the like, and may be obtained by the personality information acquisition unit 112 via the office terminal 104. . Further, the personality information acquisition unit 112 may acquire the already measured score value of the personality scale via the network 105 or the like, or may acquire the score value by the user's input through an input unit (not shown). Note that if there are a plurality of users who use the service, personality information is acquired for each user.

The personal information acquisition unit 113 acquires basic information such as the name, age, address, or gender of the user who receives the service from the device 101, the user terminal 103, or the office terminal 104 via the communication unit 111. Health data is acquired from the device 101 or the sensor 102 via the unit 111 . Here, the basic information and health data are also referred to as personal information. Personal information is stored in the storage unit 130 .

The health data is data indicating the health condition of the user, for example, BMI obtained from a body composition monitor, blood pressure obtained from a sphygmomanometer, body temperature obtained from a thermometer, and a wearable terminal such as a smart watch. Heart rate, number of steps or amount of activity, degree of abnormalities in posture or behavior obtained by analyzing image or audio data acquired from a monitoring camera, nutritional amount of meals, or the like.

The basic information, health data, and personality information described above are managed in association with a user ID assigned to each user.

Storage unit 130 stores personality information 131 acquired by personality information acquisition unit 112, personal information 132 acquired by personal information acquisition unit 113, provided service determination table 133 indicating criteria for determining service provision, and information provided by personality. It stores a correction value table 134 by character indicating correction values for the criteria of the service determination table 133, and a service application database (service APDB) 135, which is a database for storing application programs of services to be provided.

FIG. 3 is a schematic diagram showing an example of the provided service determination table 133. As shown in FIG.
The provided service determination table 133 is a table showing determination criteria for determining whether or not to provide a service according to acquired health data. for example. In the case of the outing promotion service, the health data required to provide the service are BMI, amount of activity, number of steps taken, and stress. Below, the number of steps is "2000" or less, and the stress is "50" or more, it is shown that the service can be provided. If even one of these health data cannot be acquired, or if even one value of the acquired health data does not satisfy the criteria, the service cannot be provided.

FIGS. 4A and 4B are schematic diagrams showing examples of the correction value table 134 classified by character.
The personality-based correction value table 134 is a table showing correction values of criteria for providing the services shown in the provided service determination table 133 for each personality.

FIG. 4(A) is a personality-based correction value table 134#1 for personalities who feel that the provision of services is preferable, and shows correction values that lower the criteria for each service.
For example, in the outing promotion service, the BMI threshold is decreased by "2", the activity threshold is increased by "400", the number of steps is increased by "500", and the stress threshold is decreased by "5". In other words, if good health is BMI of 18, activity is 1600, number of steps is 3000, and stress is 40, BMI increases from 18 when health deteriorates. The amount decreases from "1600", the number of steps decreases from "3000", and the stress increases from "40". In such a case, the criterion after correction is satisfied earlier than before correction.

On the other hand, FIG. 4B is a personality-based correction value table 134#2 for persons who do not feel that the provision of services is preferable, and shows correction values that raise the criteria for each service.
For example, in the outing promotion service, the BMI threshold is increased by "2", the activity threshold is decreased by "200", the number of steps is decreased by "500", and the stress threshold is increased by "5". In other words, good health is the same as above, so when health deteriorates, BMI increases from 18, activity decreases from 1600, number of steps decreases from 3000, and stress decreases from 40. will increase from In such a case, the criterion after correction is satisfied later than before correction.

Returning to FIG. 2, the service APDB 135 is a database that stores application programs for services to be provided. The application is, for example, a WEB application, and is an application in which the service providing apparatus 110, the device 101, the user terminal 103, or the office terminal 104 operates in cooperation via the network 105. FIG.

The personal characteristic reflecting unit 114 changes the ease of determination that the service is provided to the user according to the user's personality information.
For example, from the personality information 131 acquired by the personality information acquiring unit 112, the personal characteristic reflecting unit 114 determines whether the user has a personality that makes the provision of services preferable or not. determine whether there is

Then, when the personality information of the user indicates that the user feels that the provision of the service is preferable, the personal characteristic reflection unit 114 makes it easier to determine that the service is provided to the user.
Specifically, if the person has a personality that feels that the provision of a service is preferable, the personal characteristic reflection unit 114 converts the provided service determination table 133 shown in FIG. Correction is performed using the correction value table 134#1 for each character for the character for which it is preferable to be provided with .

On the other hand, when the personality information of the user indicates that the user does not feel that the provision of the service is preferable, the personal characteristic reflection unit 114 makes it difficult to determine that the service is provided to the user.
Specifically, if the personality does not feel that the provision of the service is desirable, the personal characteristic reflection unit 114 sets the provided service determination table 133 to the one shown in FIG. Correction is performed using the personality correction value table 134#2 for the personality that is not felt to be favorable.

If the personal characteristics reflecting unit 114 cannot determine whether the user's personality is favorable to the provision of services or unfavorable to the provision of services, the provided service determination table 133 is corrected. do not. For example, if the user's personality satisfies both the criteria for judging that the provision of the service is desirable and the criterion for judging that the provision of the service is not desirable, the provided service The determination table 133 is not corrected.

The provided service determination unit 115 uses health data to determine whether or not to provide a service to the user.
For example, when the user's health data satisfies a predetermined criterion, the provided service determining unit 115 determines to provide the user with the service.
Specifically, the provided service determination unit 115 determines the provided service based on the obtained health data and the provided service determination table 133 or, depending on the case, the provided service determination table corrected by the individual characteristic reflection unit 114. Decide which services to start or stop providing.

In other words, when the user's personality information indicates that the user has a personality that makes the provision of services preferable, the personal characteristics reflection unit 114 corrects the predetermined criterion so that the health data can be easily satisfied. The determination criteria are specified, and the provided service determination unit 115 determines to provide the service to the user when the health data satisfies the corrected determination criteria.

On the other hand, if the personality information of the user indicates that the user does not feel that the provision of the service is preferable, the personal characteristics reflecting unit 114 corrects the predetermined judgment criteria so that the health data becomes difficult to satisfy. The determination criteria are specified, and the provided service determination unit 115 determines to provide the service to the user when the health data satisfies the corrected determination criteria.

Note that the provided service determination unit 115 determines to stop providing the service to the user when the health data no longer satisfies the correction criteria.

The service providing unit 116 provides the service to the user when it is determined that the service is to be provided to the user.
Further, when it is determined to stop providing the service to the user, the service providing unit 116 stops providing the service to the user.

For example, when there is a service to be provided, the service providing unit 116 activates the service and causes the user terminal 103 or the office terminal 104 to display information on the service via the communication unit 111 . Further, when there is a service whose provision is to be stopped, the service providing unit 116 stops the service via the communication unit 111 .

The table updating unit 120 updates the provided service determination table 133 or the personality correction value table 134 by an operation from an administrator terminal (not shown).

The service providing apparatus 110 described above can be realized by, for example, a computer 10 as shown in FIG.
The computer 10 includes a processor 11 such as a CPU (Central Processing Unit), a memory 12, an auxiliary storage device 13 such as a HDD (Hard Disk Drive) or SSD (Solid State Drive), and a NIC ( A communication I/F 14 such as a network interface card), an input I/F 15 such as a keyboard or a mouse, and an output I/F 16 such as a display.

For example, the storage unit 130 can be realized by the processor 11 using the memory 12 or the auxiliary storage device 13, and the personality information acquisition unit 112, the personal information acquisition unit 113, the personal characteristics reflection unit 114, and the provided service determination unit 115. , the service providing unit 116 and the table updating unit 120 can be realized by loading a program stored in the auxiliary storage device 13 into the memory 12 and executing it by the processor 11. The communication unit 111 can be realized by the processor 11 communicating It can be realized by using the I/F 14 .

The program is downloaded from a recording medium via a reader/writer (not shown) or from a network via communication I/F 14 to auxiliary storage device 13, then loaded onto memory 12 and executed by processor 11. You may do so. In other words, the program should be provided by a program product.

Next, the operation of the service providing device 110 will be described.
FIG. 6 is a flow chart showing an example of the overall operation of the service providing apparatus 110. As shown in FIG.
First, the personality information acquisition unit 112 acquires the user's personality information via the communication unit 111 (S10).

Next, the individual characteristic reflecting unit 114 determines whether the user feels that the provision of the service is preferable from the acquired character information 131, and reflects the determined character in the provided service determination table 133 (S11).

For example, if the user has a personality that feels that the provision of services is preferable, the personal characteristic reflection unit 114 converts the provided service determination table 133 shown in FIG. 3 into the determination criteria shown in FIG. By correcting using the correction value table 134#1 for each character, the table 133#1 for determining update provision service as shown in FIG. 7A is updated. In other words, when the user's personality information improves the effect of the service by actively providing the service at an earlier timing than usual, for example, when the user is highly open, when the user is highly emotionally stable, and when the user is diligent If it is low, or if self-control is low, the service is provided early from a state of relatively good health by lowering the criteria for providing service. Specifically, in personality information, when openness is higher than a predetermined numerical range, when emotional stability is higher than a predetermined numerical range, when diligence is lower than a predetermined numerical range, or , when the self-control is lower than a predetermined numerical range.

Such a case will be described with reference to FIG. 8, which is a schematic diagram showing the timing of providing the outing promotion service.
From the state ST1 in which the health condition of the user can be grasped from the health data of the user is good, the service provision timing T1 in FIG. At the timing T2 of providing the service to a person who satisfies the criteria of the update provision service determination table 133#1 shown in (A) and feels that the service is preferable, the outing promotion service is provided. .

For example, when the user's personality information is highly open, there is a high tendency to regard it as a new experience or diversity in life and feel it favorable. In addition, when the user's personality information indicates high emotional stability, the user is less likely to feel uncomfortable with the provision of services. Therefore, it is possible to improve the effect of the service by early providing the service for recovering the user's health condition without giving discomfort to the user.
Furthermore, if the user's personality information indicates that diligence is low or self-control is low, early support for planned behavior has a large potential to change the user's behavior into desired behavior. Therefore, by providing a service for recovering the health condition at an early stage, the user can be more strongly supported, and the effect of the service can be improved.

On the other hand, if the user does not like the provision of services, the personal characteristic reflection unit 114 converts the provided service determination table 133 shown in FIG. 3 to the one shown in FIG. By correcting using the correction value table 134#2 for each character, which raises the determination criterion, the update provision service determination table 133#2 shown in FIG. 7B is updated. In other words, when the effect of the service is improved by suddenly providing the service at a later timing than usual in the user's personality information, for example, when the user's openness is low, emotional stability is low, diligence is high. or when self-control is high, service is provided after the health condition is relatively poor by raising the criteria for providing service. Specifically, in personality information, when openness is lower than a predetermined numerical range, when emotional stability is lower than a predetermined numerical range, when diligence is higher than a predetermined numerical range, or , when the self-control is higher than a predetermined numerical range.

Such a case will be described with reference to FIG. 8, which is a schematic diagram showing the timing of providing the outing promotion service.
From the state ST1 in which the health condition of the user is good, the normal service provision timing T1 when the judgment criteria of the pre-correction provision service judgment table 133 shown in FIG. At the timing T3 of providing the service to people who do not feel that the service is preferable and who satisfy the criteria of the update provision service determination table 133#2, the outing promotion service is provided.

For example, if the user's personality information is low in openness, he or she does not like new experiences or diversity in life, and therefore tends to dislike automatically provided services. In addition, if the emotional stability of the user's personality information is low, and the content of the service does not match the user's intention, the evaluation of the service will be significantly lowered and the use of the service may be terminated. have a nature. Furthermore, when the user's personality information indicates that diligence is high or self-control is high, since the user takes premeditated behavior from the beginning, there is little room for changing the user's behavior into desired behavior. Therefore, in such a case, by providing the service in a situation where the user's health condition is definitely deteriorating, the possibility of causing discomfort to the user is reduced and the possibility of the user continuing to use the service is increased. be able to.

Next, the personal information acquisition unit 113 periodically acquires health data from the device 101 and the sensor 102 via the communication unit 111, and stores it in the storage unit 130 together with date and time information as shown in FIG. 9 (S12). ).

The provided service determining unit 115 determines whether or not each service can be provided based on the acquired health data and the provided service determination table corrected in some cases by the individual characteristic reflecting unit 114, and determines which service or provision to start providing. is determined (S13). Details of the processing here will be described with reference to FIG. 10 .

Then, the service providing unit 116 determines whether or not there is a service to be started (S14). If there is a service to start (Yes in S14), the process proceeds to step S15, and if there is no service to start (No in S14), the process proceeds to step S16.

In step S<b>15 , the provided service determination unit 115 activates the corresponding service and causes the user terminal 103 to display information on the service via the communication unit 111 . Then, the process proceeds to step S16.

In step S16, the provided service determination unit 115 determines whether or not there is a service to be stopped. If there is a service to be stopped (Yes in S16), the process proceeds to step S17, and if there is no service to be stopped (No in S16), the process returns to step S12.

In step S17, the provided service determining unit 115 stops providing the corresponding service. Then, the process returns to step S12.

The processing from steps S13 to S17 described above is performed at the timing when new health data is obtained or at a predetermined timing, but the timing is not limited to these.

Next, the operation of the provided service determination unit 115 will be described in detail.
FIG. 10 is a flow chart showing an example of the operation of the provided service determination unit 115. As shown in FIG.
First, the provided service determination unit 115 selects a service to be determined as to whether to start or stop service provision using the obtained health data and the provided service determination tables 133, 133#1, and 133#2 (S20). .

It is assumed that the target service is a service that can be determined based on the content acquired as health data. For example, in the provided service determination table 133 shown in FIG. 7A, when the BMI, the amount of activity, the number of steps, and stress are acquired as health data, the outing promotion service is selected. Also, when BMI, amount of activity, number of steps, stress, and sleep state are acquired as health data, the exercise promotion service is selected. If heart rate and stress are acquired as health data, the conversation promotion service is selected. If the number of steps and stress are acquired as health data, the home appliance operation service is selected. If the content of the health data satisfies the conditions for each service, multiple services will be selected. Also, if there is a service that has already started to be provided, that service is also selected.

Next, the provided service determination unit 115 determines whether or not the acquired health data satisfies the criteria for the selected service (S21). If satisfied (Yes in S21), the process proceeds to step S22, and if not satisfied (No in S21), the process proceeds to step S23.

As for the determination method in step S21, for example, when the selected service is the outing promotion service in the provided service determination table 133#1 shown in FIG. , the amount of activity is "1200" or less, the number of steps is "2500" or less, and the stress is "45" or more, the conditions for starting service provision are satisfied.

Specifically, when the personal information shown in FIG. 9 is stored, the health data obtained at 13:00 on January 1, 2021 includes BMI, activity amount, number of steps, and stress. Since it is acquired, the outing promotion service is selected, but BMI is "18", amount of activity is "1620", number of steps is "3000", stress is "30". is not satisfied.

After that, according to the health data acquired at 15:30 on June 1, 2021, the BMI was "21", the amount of activity was "1100", the number of steps was "2400", and the stress was "46". Since the data satisfies the conditions for starting the provision, the provided service determination unit 115 determines to start providing the outing promotion service.

In addition, in the health data acquired at 17:30 on December 1, 2021, the sleep state, posture, behavior, and blood pressure are further acquired, so the exercise promotion service is also selected in step S20, and the BMI is Since all health data satisfies the conditions for starting the provision of "24", the amount of activity is "850", the number of steps is "1950", the stress is "55", and the state of sleep is "53", the provision service determination unit 115 decides to start providing exercise promotion services.

Here, the accumulated health data, such as the amount of activity or the number of steps, may be determined using data from the previous day or average data for several days. Data that cannot be obtained each time, such as the sleep state, may be determined using the previous day's data.

Then, in step S22, the provided service determining unit 115 determines to start providing the selected service. Then, the process proceeds to step S28.

In step S23, the provided service determining unit 115 determines whether the selected service has already been provided, in other words, whether the selected service is being provided. If the selected service is being provided (Yes at S23), the process proceeds to step S24, and if the selected service is not being provided (No at S23), the process proceeds to step S25.

In step S24, the provided service determination unit 115 determines to stop providing the selected service. Then, the process proceeds to step S28.

In step S25, the provided service determining unit 115 determines whether or not the user has a personality that does not favor the provision of services. If the user does not like the provision of the service (Yes in S25), the process proceeds to step S26. If the user does not like the service (No in S25), The process proceeds to step S28.

In step S26, the provided service determination unit 115 determines whether the acquired health data satisfies the determination criteria for alerting. If the acquired health data satisfies the alert determination criteria (Yes in S26), the process proceeds to step S27. No), the process proceeds to step S28.

Here, the determination criteria for alerting are the determination criteria of the provided service determination table 133 before correction indicated at normal service provision timing T1, as indicated at display timing T4 of the alert message shown in FIG. This is a case where a predetermined threshold value is exceeded in a numerical range between the judgment criteria of the corrected provided service judgment table 133#2 shown at the provision timing T3 for those who do not feel that the service is preferable.

In step S<b>27 , the provided service determination unit 115 sends data including a message calling attention to the user terminal 103 via the communication unit 111 and outputs such a message to the user terminal 103 . Here, the message may be displayed on a display (not shown), which is a display unit of the user terminal 103, or may be output by voice from a speaker (not shown), which is an audio output unit. Then, the process proceeds to step S28.

In step S28, the provided service determining unit 115 determines whether or not all the selected services have been determined. If all the selected services have been judged (Yes in S28), the process ends, and if there are services that have not been judged yet (No in S28), the process returns to step S21. .

In the above description, the provided service is an example of a service for users who provide personal information, but the first embodiment is not limited to such an example. For example, the service to be provided may be a service for office staff who take care of the user at a nursing facility or the like.

FIG. 11 is a schematic diagram showing an example of a service provision determination table for services for office staff.
In the provision service determination table 133 #3 of the service for office staff shown in FIG. It indicates that the service can be provided when the degree of behavior abnormality in the health data is "5" or higher and the blood pressure is "120" or higher.

FIGS. 12A and 12B are schematic diagrams showing an example of a correction value table by character of the service for office staff.
FIG. 12A is a personality-based correction value table 134#3 for persons who feel that the provision of services is preferable, and shows correction values that lower the criteria for each service.
For example, in the meal monitoring service, the BMI threshold is decreased by "2", the activity threshold is increased by "200", and the nutritional amount threshold is increased by "10". In other words, if the BMI is "18", the amount of activity is "1600", and the amount of nutrition is "90", the BMI will increase from "18" and the amount of activity will be "1600" if the health condition deteriorates. The amount of nutrients will decrease from "90". In such a case, the criterion after correction is satisfied earlier than before correction.

On the other hand, FIG. 12B is a personality-based correction value table 134#4 for persons who do not feel that the provision of services is preferable, and shows correction values that raise the criteria for each service.
For example, in the meal monitoring service, the BMI threshold is increased by "2", the activity threshold is decreased by "400", and the nutritional amount threshold is decreased by "20". In other words, if your BMI is in good health, and your health deteriorates, your BMI will increase from 18, your activity level will decrease from 1600, and your nutritional content will decrease from 90. become. In such a case, the criterion after correction is satisfied later than before correction.

When personal characteristic reflecting section 114 determines from the personality information acquired by personality information acquiring section 112 that the user has a personality in which he/she feels that it is preferable to be provided with a service, personal characteristic reflecting section 114 converts provided service determination table 133#3 shown in FIG. , correction value table 134#3 for personalities who feel that the service shown in FIG. 133#4.

Such a case will be described with reference to FIG. 14, which is a schematic diagram showing the timing of providing the outing promotion service.
From the state ST2 in which the health condition of the user can be grasped from the health data of the user is good, the timing T5 is earlier than the normal service provision timing T5 when the judgment criteria of the pre-correction provision service judgment table 133#3 shown in FIG. 11 are satisfied. The meal watching service is provided as soon as the provision timing T6 reaches the person who feels that the service is preferable and who satisfies the judgment criteria of the corrected provision service judgment table 133#4 shown in FIG. 13(A). become. In other words, for a user who feels that the provision of the service is preferable, the effect of the service can be improved by promptly providing a service for recovering the health condition without causing discomfort to the user.

On the other hand, if it is determined that the user has a personality that does not feel that the provision of services is preferable, the individual characteristic reflection unit 114 converts the provided service determination table 133#3 shown in FIG. B) is corrected using the personality-based correction value table 134#4 for those who do not feel that the service shown in FIG. update like

Such a case will also be described with reference to FIG.
13 (B), which is later than the normal service provision timing T5 when the user's health condition is in good condition ST2 and the judgment criteria of the pre-correction provision service judgment table 133#3 shown in FIG. 11 are satisfied. ) is provided to a person who does not feel that the service is preferable and who satisfies the judgment criteria of the corrected provision service judgment table 133#5 shown in ), the meal watching service is provided. Become. In other words, it is possible to reduce the possibility of causing discomfort to users who do not feel that the provision of services is preferable, and increase the possibility of them continuing to use the services.

Further, to explain the timing of providing the behavior monitoring service shown in FIG. 15, when the health condition of the user is good ST3, the timing T9 of providing the service to a person who does not feel that the service is preferable is reached later than the normal service providing timing T8. By providing the behavior monitoring service at the point in time, the number of visits by the staff accompanying the provision of the service can be reduced, and the stress of the staff and the user can be reduced.

As described above, according to Embodiment 1, it is possible to identify a necessary service according to the user's health data, and provide the service at a desired timing for the user according to the user's personality.

Embodiment 2.
As shown in FIG. 1, a service providing system 200 according to Embodiment 2 includes a device 101, a sensor 102, a user terminal 103, an office terminal 104, and a service providing device 210. FIG.
The device 101, the sensor 102, the user terminal 103 and the office terminal 104 of the service providing system 200 in the second embodiment are the same as the device 101, the sensor 102, the user terminal 103 and the office terminal 104 in the service providing system 100 in the first embodiment. is similar to

As shown in FIG. 2, service providing apparatus 210 according to Embodiment 2 includes communication unit 111, personality information acquisition unit 112, personal information acquisition unit 113, personal characteristics reflection unit 214, provided service determination unit It includes a unit 215 , a service providing unit 116 , a table updating unit 120 and a storage unit 230 .

The communication unit 111, the personality information acquiring unit 112, the personal information acquiring unit 113, the service providing unit 116, and the table updating unit 120 of the service providing apparatus 210 according to the second embodiment are the same as the communication unit 111 of the service providing apparatus 110 according to the first embodiment. , personality information acquisition unit 112 , personal information acquisition unit 113 , service provision unit 116 and table update unit 120 .

Storage unit 230 stores personality information 131 acquired by personality information acquiring unit 112, personal information 132 acquired by personal information acquiring unit 113, provided service determination table 133 indicating criteria for determining service provision, and health information by personality. It stores a correction value table 234 by character indicating correction values for correcting data, and a service APDB 135 which is a database for storing application programs of services to be provided.
The personality information 131, the provided service determination table 133 and the service APDB 135 stored in the storage unit 230 in the second embodiment correspond to the personality information 131, the provided service determination table 133 and the service APDB 135 stored in the storage unit 230 in the first embodiment. It is similar to the service APDB 135 .

Personality-based correction value table 234 in Embodiment 2 shows correction values for correcting health data by personality.
FIGS. 16A and 16B are schematic diagrams showing examples of the correction value table 234 for each personality according to the second embodiment.

FIG. 16A is a personality-based correction value table 234#1 for personalities who feel it is preferable to receive services. A correction coefficient is shown that quickly satisfies the criteria of the service determination table 133 . For example, in the outing promotion service, BMI health data is 1.1 times, activity health data is 0.67 times, number of steps health data is 0.8 times, and stress health data is 1.12 times. In other words, if good health is BMI of 18, activity is 1600, number of steps is 3000, and stress is 40, BMI increases from 18 when health deteriorates. The amount decreases from "1600", the number of steps decreases from "3000", and the stress increases from "40". In such a case, the health data after correction satisfies the criterion earlier than the health data before correction.

On the other hand, FIG. 16B is a personality-based correction value table 234#2 for those who do not feel that the provision of services is preferable. 10 shows a correction coefficient that satisfies the judgment criteria of the provided service judgment table provided later. For example, in the outing promotion service, BMI health data is 0.92 times, activity health data is 1.33 times, number of steps health data is 1.33 times, and stress health data is 0.91 times. In other words, if good health is the same as above, poor health will increase BMI from 18, decrease activity from 1600, decrease steps from 3000, and decrease stress from 40. It will continue to increase. In such a case, the health data after correction satisfies the criterion later than the health data before correction.

Based on the personality information 131 acquired by the personality information acquisition unit 112, the personal characteristics reflection unit 214 determines whether the user has a personality that makes the provision of services preferable, determine whether there is
Then, when the user's personality information indicates that the user's personality indicates that the provision of the service is desirable, the individual characteristics reflection unit 214 corrects the health data so as to easily satisfy the predetermined criterion. Identify your data.
Specifically, if the user's personality is one that makes the provision of services preferable, the personal characteristics reflection unit 214 converts the acquired health data into the data shown in FIG. Correction is performed using the personality correction value table 234#1 for the personality that feels favorable.

On the other hand, when the user's personality information indicates that the user's personality does not favor the provision of services, the personal characteristics reflection unit 214 corrects the health data so that it becomes difficult to satisfy the predetermined criterion. Identify health data.
Specifically, if the user's character does not feel that the provision of the service is preferable, the personal characteristic reflection unit 214 converts the acquired health data to the type of service provided, shown in FIG. 16B. Correction is performed using the personality-based correction value table 234#2 for the personality that does not feel that it is preferable.

Note that the personal characteristic reflecting unit 214 does not correct the health data if the user's character cannot be judged as a character that feels that the provision of the service is preferable or a character that feels that the provision of the service is not preferable.

The provided service determining unit 215 determines that the service is provided to the user when the user's health data satisfies a predetermined determination criterion.
Here, when the individual characteristic reflection unit 214 specifies the corrected health data, the provided service determination unit 215 determines that the service is provided to the user when the corrected health data satisfies the predetermined determination criteria. I do.
It should be noted that the provided service determination unit 215 determines to stop providing the service to the user when the corrected health data no longer satisfies the predetermined determination criteria.

For example, the provided service determining unit 215 determines which services to start providing or which services to provide based on the health data stored in the storage unit 230 or the health data corrected by the individual characteristics reflecting unit 214 and the provided service determination table 133. Decide which services to stop.

Next, operation of the service providing apparatus 210 according to Embodiment 2 will be described.
FIG. 17 is a flow chart showing an example of the overall operation of the service providing device 210. As shown in FIG.
First, the personality information acquisition unit 112 acquires the user's personality information via the communication unit 111 (S30).

Next, the personal information acquisition unit 113 periodically acquires health data from the device 101 and the sensor 102 via the communication unit 111, and stores it in the storage unit 230 together with date and time information as shown in FIG. 9 (S31). .

Next, the provided service determination unit 215 combines the health data stored in the storage unit 230 or the corrected health data, if corrected by the individual characteristic reflection unit 214, with the provided service determination table 133. to determine whether or not each service can be provided, and decide which service to start providing or which service to stop providing (S32). Processing here will be described with reference to FIG. 18 .

Next, the service providing unit 116 determines whether or not there is a service to start (S33). If there is a service to start (Yes in S33), the process proceeds to step S35, and if there is no service to start (No in S33), the process proceeds to step S35.

In step S<b>34 , the service providing unit 116 activates the corresponding service stored in the service APDB 135 and causes the user terminal 103 to display information on that service via the communication unit 111 . Then, the process proceeds to step S35.

At step S35, the service providing unit 116 determines whether there is any service to be stopped. If there is a service to be stopped (Yes in S35), the process proceeds to step S36, and if there is no service to be stopped (No in S35), the process returns to step S31.

At step S36, the service providing unit 116 stops the corresponding service. Then, the process returns to step S31.

The processing from steps S32 to S36 described above is performed at the timing when new health data is acquired or at a predetermined timing, but the timing is not limited to these.

Next, the operation of the provided service determination unit 215 will be described in detail.
FIG. 18 is a flow chart showing an example of the operation of the provided service determination unit 215. As shown in FIG.
First, the provided service determining unit 215 selects a service to be determined as to whether to start or stop service provision using the obtained health data and the provided service determination table 133 (S40). The selection method is the same as in the first embodiment.

The personal characteristic reflecting unit 214 identifies whether the user feels that the provision of the service is preferable, or whether the user does not feel that the provision of the service is preferable, from the acquired personality information 131. The health data is corrected with a correction coefficient corresponding to the selected service using the corresponding personality-based correction value tables 234#1 and 234#2 (S41).

For example, if the selected service is a service that promotes going out, and the user has a personality that feels preferable to be provided with the service, the personal characteristic reflecting unit 214 will select June 1, 2021 shown in FIG. The health data obtained at 15:30 are subjected to personality-based correction shown in FIG. The value table 234#1 is corrected using the correction coefficient of the going-out promotion service column, and updated as shown in FIG. 19(A). After correction, the values of BMI and stress increase, and the values of the amount of activity and the number of steps decrease. In other words, when the user's personality information improves the effect of the service by actively providing the service at an earlier timing than usual, for example, when the user is highly open, when the user is highly emotionally stable, and when the user is diligent If it is low, or if self-control is low, the service is provided early from a state of relatively good health by lowering the criteria for providing service. Specifically, in personality information, when openness is higher than a predetermined numerical range, when emotional stability is higher than a predetermined numerical range, when diligence is lower than a predetermined numerical range, or , when the self-control is lower than a predetermined numerical range.

Such a case will be described with reference to FIG.
From the state of good health ST4 that can be grasped from the health data of the user, health data before correction of a state in which the state of health is slightly deteriorated is acquired. The outing promotion service is provided in order to satisfy the judgment criteria of the provided service judgment table 133 . For example, when the user's personality information is highly open, there is a high tendency to regard it as a new experience or diversity in life and feel it favorable. Also, for example, when the user's personality information indicates high emotional stability, the user is less likely to feel uncomfortable with the provision of services. Therefore, it is possible to improve the effect of the service by early providing the service for recovering the user's health condition without giving discomfort to the user. Also, for example, if the user's personality information indicates that diligence is low or self-control is low, early support for planned behavior has a large potential to change the user's behavior into desired behavior. Therefore, by providing a service for recovering the health condition at an early stage, the user can be more strongly supported, and the effect of the service can be improved.

On the other hand, if the user does not like the service provided, the health data acquired at 15:30 on June 1, 2021 shown in FIG. Correction is performed using the correction coefficients of the going-out promotion service column of the personality-based correction value table 234#2 shown in FIG. By doing so, it is updated as shown in FIG. 19(B). After correction, the values of BMI and stress become smaller, and the values of the amount of activity and the number of steps increase, thereby delaying the deterioration of the health condition on the data.

In other words, when the effect of the service is improved by providing the emergency service at a later timing than usual in the user's personality information, for example, when the user's openness is low, emotional stability is low, diligence is high. or when self-control is high, the service is provided after the health condition is relatively poor by raising the criteria for providing service. Specifically, in personality information, when openness is lower than a predetermined numerical range, when emotional stability is lower than a predetermined numerical range, when diligence is higher than a predetermined numerical range, or , when the self-control is higher than a predetermined numerical range.

Such a case will be described with reference to FIG.
When the health data before correction of the state of deteriorating health is acquired from the state of good health that can be grasped from the user's health data ST5, the health data after correction of the health data is provided by the service shown in FIG. In order to satisfy the determination criteria of the determination table 133, the outing promotion service is provided. For example, if the user's personality information is low in openness, he or she does not like new experiences or diversity in life, and therefore tends to dislike automatically provided services. Further, for example, if the emotional stability of the user is low in the personality information, and the content of the service does not match the user's intention, the evaluation of the service will be significantly lowered and the use of the service will be terminated. It may get lost. In addition, for example, if the user's personality information indicates that diligence is high or self-control is high, the user will originally act according to a plan, so there is little room for changing the user's behavior into desirable behavior. Therefore, in such a case, by providing the service in a situation where the user's health condition is definitely deteriorating, the possibility of causing discomfort to the user is reduced and the possibility of the user continuing to use the service is increased. be able to.

Next, the provided service determining unit 115 determines whether or not the health data reflecting the individual characteristics satisfies the criteria for the selected service (S42). If satisfied (Yes in S42), the process proceeds to step S43. If not satisfied (No in S42), the process proceeds to step S44. The determination method in step S42 is the same as in the first embodiment.

Then, in step S43, the provided service determining unit 215 determines to start providing the selected service. Then, the process proceeds to step S49.

In step S44, it is determined whether the selected service has already been provided, in other words, whether the selected service is being provided. If the selected service is being provided (Yes at S44), the process proceeds to step S45, and if the selected service is not being provided (No at S44), the process proceeds to step S46.

In step S45, the provided service determination unit 215 determines to stop providing the selected service. Then, the process proceeds to step S49.

In step S46, the provided service determination unit 215 determines whether or not the user has a personality that does not favor the provision of services. If the user dislikes the provision of services (Yes in S46), the process proceeds to step S47. , the process proceeds to step S49.

In step S47, the provided service determination unit 215 determines whether the acquired health data satisfies the determination criteria for alerting. If the acquired health data satisfies the judgment criteria for calling attention (Yes in S47), the process proceeds to step S48, and if the acquired health data does not meet the judgment criteria for calling attention (Yes in S47). No), the process proceeds to step S49. The criteria for calling attention here are the same as in the first embodiment.

In step S<b>48 , the provided service determination unit 215 sends data including a message calling attention to the user terminal 103 via the communication unit 111 and outputs such a message to the user terminal 103 . Here, the message may be displayed on a display (not shown), which is a display unit of the user terminal 103, or may be output by voice from a speaker (not shown), which is an audio output unit. Then, the process proceeds to step S49.

In step S49, the provided service determining unit 215 determines whether or not all the selected services have been determined. If all the selected services have been judged (Yes in S49), the process ends, and if there are services that have not been judged yet (No in S49), the process returns to step S42. .

As described above, according to the second embodiment as well, it is possible to identify a necessary service according to the user's health data, and to provide the service at a desired timing for the user according to the user's personality.

Further, by providing services by the service providing system of the present disclosure, it can be expected that the user's health condition will improve, and as a result, the user's personality information will also change. As a result, by periodically acquiring the user's personality information, for example, when the provision of the service is stopped, it becomes possible to provide the service at the desired timing for the user. It has the effect of creating a virtuous cycle of providing services and promoting their use by mutually influencing each other.

100,200 service providing system 101 device 102 sensor 103 user terminal 104 office terminal 110,210 service providing device 111 communication unit 112 personality information acquisition unit 113 personal information acquisition unit 114,214 personal characteristics Reflecting unit 115, 215 Provided service determining unit 116 Service providing unit 120 Table updating unit 130, 230 Storage unit.

Claims (13)

a personal information acquisition unit that acquires health data indicating the user's health condition;
a provided service determination unit that determines whether or not to provide a service to the user using the health data;
a service providing unit that provides the service to the user when it is determined to provide the service to the user;
a personality information acquisition unit that acquires personality information used to determine the personality of the user;
A service providing apparatus, comprising: a personal characteristic reflecting unit that changes the ease with which it is determined that the service will be provided to the user according to the personality information. The personal characteristic reflecting unit makes it easier to determine that the service is provided to the user when the personality information indicates that the service is preferable. Item 1. The service providing device according to Item 1. The provided service determining unit determines to provide the service to the user when the health data satisfies a predetermined criterion,
The personal characteristic reflecting unit corrects the predetermined criterion so that the health data can be easily satisfied when the personality information indicates that the person feels that the provision of the service is preferable. identify criteria,
3. The service providing apparatus according to claim 2, wherein the provided service determination unit determines that the service is provided to the user when the health data satisfies the correction criterion. The provided service determining unit determines to stop providing the service to the user when the health data no longer satisfies the correction criterion,
4. The service according to claim 3, wherein the service providing unit suspends the provision of the service to the user when it is determined to suspend the provision of the service to the user. delivery device. The provided service determining unit determines to provide the service to the user when the health data satisfies a predetermined criterion,
When the personality information indicates that the personality information indicates that the provision of the service is desirable, the personal characteristic reflection unit corrects the health data so as to easily satisfy the predetermined criterion. identify the data,
3. The service provision according to claim 2, wherein the provision service determination unit determines to provide the service to the user when the corrected health data satisfies the predetermined determination criteria. Device. The provided service determination unit determines to stop providing the service to the user when the corrected health data no longer satisfies the predetermined determination criteria,
6. The service according to claim 5, wherein the service providing unit suspends the provision of the service to the user when it is determined to suspend the provision of the service to the user. delivery device. The personal characteristic reflecting unit makes it difficult to determine that the service is provided to the user when the personality information indicates that the service is not desirable. The service providing device according to claim 1. The provided service determining unit determines to provide the service to the user when the health data satisfies a predetermined criterion,
The personal characteristic reflecting unit corrects the predetermined criterion so that the health data is difficult to satisfy when the personality information indicates that the character does not feel that the provision of the service is preferable. identify criteria,
8. The service providing apparatus according to claim 7, wherein the provided service determination unit determines that the service is provided to the user when the health data satisfies the correction criterion. The provided service determining unit determines to stop providing the service to the user when the health data no longer satisfies the correction criterion,
9. The service according to claim 8, wherein the service providing unit stops providing the service to the user when it is determined to stop providing the service to the user. delivery device. The provided service determining unit determines to provide the service to the user when the health data satisfies a predetermined criterion,
The personal characteristic reflecting unit corrects the health data so as to make it difficult to satisfy the predetermined criterion when the personality information indicates that the person does not feel that the provision of the service is preferable. identify health data,
8. The service provision according to claim 7, wherein the provision service determination unit determines that the service is provided to the user when the corrected health data satisfies the predetermined determination criteria. Device. The provided service determination unit determines to stop providing the service to the user when the corrected health data no longer satisfies the predetermined determination criteria,
11. The service according to claim 10, wherein the service providing unit stops providing the service to the user when it is determined to stop providing the service to the user. delivery device. the computer,
a personal information acquisition unit that acquires health data indicating the user's health condition;
a provided service determination unit that determines whether or not to provide a service to the user using the health data;
a service providing unit that provides the service to the user when it is determined to provide the service to the user;
a personality information acquisition unit that acquires personality information used to determine the user's personality; and
A program that functions as a personal characteristic reflecting unit that changes the ease of determination that the service will be provided to the user according to the personality information. A personal information acquisition unit acquires health data indicating the user's health condition,
A provided service determination unit uses the health data to determine whether to provide a service to the user;
A service providing unit provides the service to the user when it is determined to provide the service to the user;
A personality information acquisition unit acquires personality information used to determine the personality of the user,
A service providing method, wherein an individual characteristic reflecting unit changes the easiness of determination to provide the service to the user according to the personality information.

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