JP7283815B1 - Purchased item collection and delivery management system, collection and delivery management device, purchased item collection and delivery management method, and purchased item collection and delivery management program - Google Patents

Abstract

A purchased item collection and delivery management system, a collection and delivery management device, a purchased item collection and delivery management method, and a purchased item collection and delivery management program are provided with high convenience without storing purchased items in a specific storage location. A purchase-and-delivery management system (1) includes a first mobile terminal (60) possessed by a collection-and-delivery worker and a collection-and-delivery management device (10). The collection-and-delivery management device 10 registers the receipt date and time identification information and the receipt place identification information for identifying the receipt date and time of the purchased item designated by the purchaser, and transmits the information to the first mobile terminal 60 of the collection and delivery worker who should collect and deliver the purchased item. , to send a notification request for pick-up and delivery of purchased items. The first portable terminal 60 notifies the collection and delivery staff of the collection and delivery request for the purchased item and the position of the purchased item. The pickup-and-delivery management device 10 transmits a delivery notification request for the purchased item and the receiving place identification information for the purchased item to the first mobile terminal 60 of the collection-and-delivery worker who has the purchased item whose scheduled receipt time is approaching. The first portable terminal 60 notifies the delivery member that the scheduled time for receiving the purchased item is approaching and the place where the purchased item is to be received. [Selection drawing] Fig. 1

Description

The present invention relates to a purchased item collection and delivery management system, a collection and delivery management device, a purchased item collection and delivery management method, and a purchased item collection and delivery management program for managing delivery of purchased items.

2. Description of the Related Art Conventionally, in commercial facilities such as shopping malls, there has been proposed a system for a purchaser to receive a purchased product at a location different from the point of purchase. As an example of such a system, the article post-delivery management system disclosed in Patent Literature 1 uses identification information of a terminal device possessed by the purchaser and the storage location of the article when the purchaser receives the purchased article at the delivery location. is intended to improve the convenience of the system users by specifying the storage location of the product using the management information associated with the product.

JP 2016-162255 A

However, the system disclosed in Patent Literature 1 has a problem that the product purchased by the purchaser must be stored in a specific storage location other than the delivery location.

SUMMARY OF THE INVENTION In view of the above-described problems, an object of the present invention is to provide a highly convenient purchased goods collection and delivery management system, collection and delivery management device, purchased goods collection and delivery management method, and purchased goods collection and delivery without storing purchased goods in a specific storage location. To provide a management program.

A purchase pickup and delivery management system according to an exemplary embodiment of the present invention comprises:
one or more first mobile terminals possessed by a collection and delivery worker who collects and delivers purchased items purchased by a purchaser at a commercial facility;
a collection and delivery management device that manages the collection and delivery of purchased items;
The collection and delivery management device
register the receipt date and time identification information for identifying the date and time of receipt of the purchased goods designated by the purchaser and the receipt place identification information for identifying the receiving place of the purchased goods designated by the purchaser;
Identifying the first mobile terminal possessed by the collection and delivery staff who should collect and deliver the purchased item,
Sending a request for notification of a purchase delivery request to the specified first mobile terminal,
The first mobile terminal is
Upon receiving a request for notification of a purchase delivery request, notify the collection and delivery staff of the purchase delivery request and the location of the purchase indicated by the location information of the purchase,
The collection and delivery management device
Based on the receipt date and time of purchases and the current time, identify purchases whose scheduled receipt time is approaching,
sending a request for delivery notification of the purchased item and identification information of the place of receipt of the purchased item to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching;
When the first mobile terminal receives the delivery notification request for the purchased item and the receipt location identification information, the first mobile terminal informs the collection and delivery worker having the first mobile terminal that the scheduled receipt time for the purchased item is approaching and the receipt location identification information. Notify the pick-up location identified by

A pick-up and delivery management device according to an exemplary embodiment of the present invention comprises:
Receipt date and time identification information for identifying the date and time of receipt of purchased goods specified by the purchaser of purchased goods purchased at commercial facilities and receipt place identification information for identifying the receiving place of purchased goods designated by the purchaser register and
Identifying the first mobile terminal possessed by the collection and delivery staff who should collect and deliver the purchased item,
sending a request for notification of a collection and delivery request for the purchased item to the identified first mobile terminal, causing the first mobile terminal to notify the first mobile terminal of the request for collection and delivery of the purchased item and the position of the purchased item indicated by the location information of the purchased item;
Based on the receipt date and time of purchases and the current time, identify purchases whose scheduled receipt time is approaching,
A request for delivery notification of the purchased item and identification information of the place of receipt of the purchased item are transmitted to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching, and the purchased item is sent to the first mobile terminal. The estimated time of receipt is approaching and the receiving place specified by the receiving place identification information is notified.

A purchase pickup and delivery management method according to an exemplary embodiment of the present invention includes:
A collection and delivery management device that manages the collection and delivery of purchased items purchased at commercial facilities,
Register the receipt date and time identification information for identifying the date and time of receipt of the purchased goods designated by the purchaser of the purchased goods and the receipt place identification information for identifying the receiving place of the purchased goods designated by the purchaser;
Identifying the first mobile terminal possessed by the collection and delivery staff who should collect and deliver the purchased item,
sending a request for notification of a collection and delivery request for the purchased item to the identified first mobile terminal, causing the first mobile terminal to notify the first mobile terminal of the request for collection and delivery of the purchased item and the position of the purchased item indicated by the location information of the purchased item;
Based on the receipt date and time of purchases and the current time, identify purchases whose scheduled receipt time is approaching,
A request for delivery notification of the purchased item and identification information of the place of receipt of the purchased item are transmitted to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching, and the purchased item is sent to the first mobile terminal. The estimated time of receipt is approaching and the receiving place specified by the receiving place identification information is notified.

A purchased item collection and delivery management program according to an exemplary embodiment of the present invention provides a collection and delivery management device for managing the collection and delivery of purchased items purchased at a commercial facility,
a step of registering receipt date and time identification information for identifying the receipt date and time of the purchased item designated by the purchaser of the purchased item and receiving place identification information for identifying the receiving location of the purchased item designated by the purchaser;
Identifying a first mobile terminal possessed by a pickup and delivery worker who should pick up and deliver the purchased item;
a step of transmitting a request for notification of a purchase-and-delivery request to the identified first mobile terminal to notify the first mobile terminal of the purchase-and-delivery request for the purchase and the location of the purchase indicated by the location information of the purchase;
identifying purchases whose scheduled pick-up time is approaching based on the pick-up date and time of the purchase and the current time;
A request for delivery notification of the purchased item and identification information of the place of receipt of the purchased item are transmitted to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching, and the purchased item is sent to the first mobile terminal. and a step of notifying that the scheduled receipt time is approaching and the receiving location specified by the receiving location identification information.

According to the present invention, it is possible to provide a highly convenient purchased product collection and delivery management system, collection and delivery management device, purchased product collection and delivery management method, and purchased product collection and delivery management program without storing purchased products in a specific storage location. .

1 illustrates a purchase pickup and delivery management system in accordance with an exemplary embodiment of the present invention; FIG. It is a figure which shows an example of a purchase goods information table. It is a figure which shows an example of a purchaser information table. It is a figure which shows an example of a collection-and-delivery staff information table. It is a figure which shows an example of a pickup-and-delivery information table. It is a figure which shows an example of a detection apparatus information table. It is a figure which shows an example of a purchase goods positional information table. FIG. 10 is a diagram showing an example of a delivery destination location information table; FIG. It is a figure which shows an example of a pickup-and-delivery worker position information table. It is a figure which shows the example of arrangement|positioning of a detection apparatus. It is a figure which shows the example of arrangement|positioning of a detection apparatus. FIG. 10 is a sequence diagram showing an example of processing executed when a purchase and pickup/delivery code is registered after accounting for purchased items in the purchased item pickup/delivery management system according to an exemplary embodiment of the present invention; FIG. 10 is a sequence diagram showing an example of processing executed when a purchase and pickup-and-delivery code is registered at the time of accounting for purchased items in the purchased-item pickup-and-delivery management system according to an exemplary embodiment of the present invention; FIG. 4 is a sequence diagram showing an example of processing executed when a detection device installed inside or outside a store detects a purchaser's mobile terminal in the purchased item collection and delivery management system according to an exemplary embodiment of the present invention; . FIG. 4 is a sequence diagram showing an example of processing executed when a detection device installed inside or outside a store detects a purchaser's mobile terminal in the purchased item collection and delivery management system according to an exemplary embodiment of the present invention; . FIG. 4 is a sequence diagram showing an example of processing executed when a detection device 70 installed in a store detects a tag attached to a purchased item in the purchased item collection and delivery management system according to an exemplary embodiment of the present invention; is. FIG. 10 is a sequence diagram showing an example of processing executed when a collection-and-delivery worker collects purchased items in the purchased item collection-and-delivery management system according to an exemplary embodiment of the present invention; FIG. 5 is a sequence diagram showing an example of processing executed when a detection device installed outside the store detects a collection-and-delivery staff mobile terminal in the purchase-and-delivery management system according to an exemplary embodiment of the present invention; FIG. 7 is a sequence diagram showing an example of processing executed when a purchaser confirms collection and delivery information of purchased items in the purchased item collection and delivery management system according to an exemplary embodiment of the present invention; FIG. 5 is a sequence diagram showing an example of processing executed when the scheduled receipt time for purchased items is approaching in the purchased item pickup and delivery management system according to an exemplary embodiment of the present invention; FIG. 10 is a sequence diagram showing an example of processing executed when a purchaser changes the pick-up location for purchased items in the purchased item collection and delivery management system according to an exemplary embodiment of the present invention; FIG. 4 is a sequence diagram showing an example of processing executed when a purchaser and a collection and delivery staff arrive at a purchase place for purchases in the purchase delivery management system according to an exemplary embodiment of the present invention; FIG. 4 is a sequence diagram showing an example of processing executed when a purchaser and a collection and delivery staff arrive at a purchase place for purchases in the purchase delivery management system according to an exemplary embodiment of the present invention; 1 is a diagram showing major components of a purchase pickup and delivery management system in accordance with an exemplary embodiment of the present invention; FIG.

An exemplary embodiment of the invention will now be described with reference to the drawings. FIG. 1 is a diagram illustrating a purchase pickup and delivery management system 1 according to an exemplary embodiment of the present invention. Purchased item collection and delivery management system 1 includes collection and delivery management device 10, position management device 20, notification device 30, POS (Point Of Sales) system 40, purchaser mobile terminal 50, collection and delivery staff mobile terminal 60, detection It includes devices 70 , 80 and tag 90 . The POS system 40, the delivery staff mobile terminal 60, the detection devices 70 and 80, and the tag 90 are present within a commercial facility or the like. The pickup and delivery management device 10, the location management device 20 and the notification device 30 are arranged outside the area. The purchaser portable terminal 50 can exist inside and outside the area.

Devices included in the purchase delivery management system 1 can perform data communication with each other via a network 100 including a LAN (Local Area Network) and/or a WAN (Wide Area Network). Also, the collection and delivery management device 10, the location management device 20, the notification device 30 and the purchaser portable terminal 50 can perform data communication with each other via a public network.

The collection and delivery management device 10 is a device for managing the collection and delivery of purchased items purchased by purchasers at commercial facilities. The pickup/delivery management device 10 includes a processor capable of executing various programs, a storage device, and a communication interface. Specific examples of processors include various processors such as CPUs (Central Processing Units) and MPUs (Micro Processing Units). The processor executes the purchased item collection and delivery management method by reading out and executing the purchased item collection and delivery management program from the storage device. The collection/delivery management device 10 communicates data with other devices via a communication interface. The details of the processing executed by the pickup-and-delivery management apparatus 10 and the functions of the pickup-and-delivery management apparatus 10 will be described later.

The position management device 20 is a device that manages the purchaser mobile terminal 50, the collection and delivery staff mobile terminal 60, the detection devices 70 and 80, and the location information of the purchased item. The position management device 20 includes a processor capable of executing various programs, a storage device, and a communication interface. The position management device 20 communicates data with other devices via a communication interface. Details of the processing executed by the position management device 20 and the functions of the position management device 20 will be described later.

The notification device 30 is a device for notifying the purchaser portable terminal 50 that the purchase has not been received. The notification device 30 includes a processor capable of executing various programs, a storage device, and a communication interface. The notification device 30 communicates data with other devices via a communication interface. Details of the processing executed by the notification device 30 and the functions of the notification device 30 will be described later.

The POS system 40 is a POS system installed in stores within the area. POS system 40 includes a register that accounts for purchases. The register includes a processor capable of executing various programs, a storage device, and a communication interface. The register communicates data to and from other devices via a communication interface. Details of the processing executed by the registers and the functions of the registers will be described later.

The collection-and-delivery worker portable terminal 60 is a portable information processing device possessed by the collection-and-delivery worker. The collection-and-delivery worker mobile terminal 60 corresponds to a first mobile terminal. Although one collection-and-delivery member portable terminal 60 is shown in FIG. The collection-and-delivery member portable terminal 60 includes a processor capable of executing various programs, a storage device, and a communication interface. The collection-and-delivery worker portable terminal 60 communicates data with other devices via a communication interface. Details of the processing executed by the collection-and-delivery member portable terminal 60 and the functions of the collection-and-delivery member portable terminal 60 will be described later.

The purchaser portable terminal 50 is a portable information processing device possessed by the purchaser. The purchaser mobile terminal 50 corresponds to a second mobile terminal. Although one purchaser portable terminal 50 is shown in FIG. Purchaser portable terminal 50 includes a processor capable of executing various programs, a storage device, and a communication interface. Purchaser portable terminal 50 communicates data with other devices via a communication interface. Details of the processing executed by the purchaser portable terminal 50 and the functions of the purchaser portable terminal 50 will be described later.

The detection devices 70 and 80 are devices for detecting the purchaser mobile terminal 50 , the delivery staff mobile terminal 60 and the tag 90 . Detector devices 70, 80 are located in the area. The detection devices 70 and 80 each include a processor capable of executing various programs, a storage device, and a communication interface. The detection devices 70 and 80 detect the purchaser mobile terminal 50 and the collection and delivery staff mobile terminal 60 by wireless communication means such as Bluetooth (registered trademark) and Wi-Fi (registered trademark). Also, the tag 90 is detected by short-range wireless communication such as RFID (Radio Frequency Identifier). Details of the processing executed by the detection devices 70 and 80 and the functions of the detection devices 70 and 80 will be described later.

The tag 90 is an IC tag that operates using radio waves from an RFID reader as a power source, and is attached to a product. The tag 90 provides identification information of the tag 90 to the detectors 70 and 80 . As the tag 90, for example, a semi-passive tag or the like can be adopted.

The purchased item collection and delivery management system 1 further determines the delivery of the purchased item based on the position of the purchased item or the distance between the position of the collection and delivery worker portable terminal 60 of the collector who has the purchased item and the receiving location of the purchased item, and the moving speed of the collection and delivery staff. It includes a required delivery time calculation unit (not shown) that calculates the time required for delivery. The above distances are defined based on delivery routes within the commercial facility. Delivery routes are set based on the layout of commercial facilities. For example, the delivery route can be the route that the delivery person can reach in the shortest time. For example, the delivery route can be the shortest route or the least congested route between the location of the purchased item or the location of the collection and delivery staff portable terminal 60 and the receiving location of the purchased item. The movement speed of the delivery staff is determined by means of transportation (for example, walking, cart, motorcycle, car, etc.) used by the delivery staff. The required delivery time calculation unit can be implemented as a single device. Also, the required delivery time calculation unit can be implemented as a function of the pickup and delivery management device 10 or the location management device 20 . The required delivery time calculation unit notifies at least one of the purchaser portable terminal 50 and the collection-and-delivery worker portable terminal 60 owned by the collection-and-delivery worker who should collect and deliver the purchased item of the time required to deliver the purchased item.

2 to 5 are diagrams showing examples of data tables that the pickup and delivery management device 10 has. FIG. 2 is a diagram showing an example of a purchased item information table. Although two purchased product information tables are shown in FIG. 2, these two purchased product information tables constitute one purchased product information table.

The purchased item information table contains purchased item identification information, purchase date and time, store identification information or local group identification information, receipt number, tag identification information, purchaser identification information, purchased item, collection and delivery status, Purchasing means, number of items, delivery information, size, and weight are associated and registered. The purchased item identification information is identification information of the purchased item. The date and time of purchase is the date and time when the purchased item was purchased.

The store identification information is identification information of the store where the purchased item was purchased. In this embodiment, the identification information of the detection device installed in the store can be used as the store identification information. The intra-area group identification information is the identification information of the intra-area group. A local group means a group composed of a plurality of detection devices. If multiple detectors are installed in a store, one of these detectors can be designated as the parent detector in order to group the detectors. In this embodiment, the identity of the parent detection device can be used as the identity of the local group. Thereby, even if a plurality of detection devices are installed in one store, it is possible to uniquely associate the product purchased at the store with the store.

The receipt number is identification information of the receipt created when purchasing the purchased item. The tag identification information is identification information of the tag attached to the purchased item. The purchaser identification information is the identification information of the purchaser of the purchased item. The purchased item is the type of purchased item. The collection/delivery status is the collection/delivery status of the purchased item. The collection/delivery status includes non-collected indicating that the purchased item has not been collected, collected indicating that the purchased item has been collected, and delivered indicating that the purchased item has been delivered. Purchasing means is means for purchasing purchased goods. The number of items is the number of purchased items. The delivery information is information that designates the timing at which the purchased item is delivered, specifically, that day or a later date. The size is the size of the purchased item. Weight is the weight of the purchased item.

FIG. 3 is a diagram showing an example of a purchaser information table. In the purchaser information table, purchaser identification information, purchaser mobile terminal identification information, purchaser name, receipt place identification information, receipt date/time specification information, and final purchase date/time are registered in association with each other.

The pick-up location identification information is information for specifying the pick-up location of the purchased item, and is designated by the purchaser. In this embodiment, the identification information of the detecting device is used as the receiving place identification information. The receipt date/time specification information is receipt date/time specification information for specifying the date/time of receipt of the purchased item, and is specified by the purchaser. In this embodiment, the time based on the last purchase date and time is used as the receipt date and time identification information. In another embodiment, the date and time when the purchased item is scheduled to be received may be used as the receipt date and time identification information.

FIG. 4 is a diagram showing an example of a collection/delivery staff information table. In the collection-delivery member information table, collection-delivery member identification information, collection-delivery member portable terminal identification information, name of the collection-delivery member, collection-delivery area identification information, collection-delivery conditions, and collection conditions are registered in association with each other. The collection-and-delivery area identification information is identification information of the area where the collection-and-delivery worker collects and delivers purchased items.

The collection and delivery conditions are conditions for the collection and delivery staff to collect and deliver purchased items. The pick-up and delivery conditions include, for example, areas where the pick-up and delivery staff can collect and deliver purchased items, whether or not the collection and delivery of purchased items are prioritized, and collection conditions. The collection conditions are the conditions of purchased items that can be collected by the delivery staff. In this embodiment, attributes of purchased items that can be collected by the delivery staff are used as collection conditions. The attributes of the purchased item include the size, weight, type, etc. of the purchased item.

FIG. 5 is a diagram showing an example of a pickup/delivery information table. In the pickup/delivery information table, purchase item identification information, holder mobile terminal identification information, last update date and time, and pickup/delivery status are registered in association with each other. The holder mobile terminal identification information is the mobile terminal identification information of the mobile terminal of the purchaser or the delivery staff who has the purchased item. The last update date and time is the update date and time of each piece of information in the pickup/delivery information table.

6 to 9 are diagrams showing examples of data tables held by the location management device 20. FIG. FIG. 6 is a diagram showing an example of a detection device information table. In the detecting device information table, detecting device identification information, parent detecting device identification information, intra-region groups, and installation positions of detecting devices are registered in association with each other.

The detection device identification information is the identification information of the detection device installed in the area, the identification information of the virtual detection device, and the identification information of the delivery person's communication terminal. Parent detection device identification information is identification information of a detection device that controls a plurality of grouped detection devices. In other words, the parent detector identities act as a base point for grouping multiple detector identities. A local group is a group assigned to each detector.

10 and 11 show an example of the arrangement of the detection devices based on the detection device information table shown in FIG. In the example shown in FIG. 10, the virtual detecting device indicated by the detecting device identification information (BL00000001) is assigned the intra-area group "West". A group whose parent detection device identification information is the detection device identification information (BL00000001) includes detection device identification information (L00000004), detection device identification information (L00000012), and detection device identification information (L00000017). Furthermore, the group whose parent detection device identification information is the detection device identification information (L00000004) includes detection device identification information (L00000005), detection device identification information (L00000006), and detection device identification information (L00000007). The intra-area group and installation position shown in FIG. 6 are assigned to these pieces of detection device identification information.

Therefore, for example, by designating the area group "West side" assigned to the detecting device identification information (BL00000001) as a collection and delivery condition for the collection and delivery staff, the number of detecting devices belonging to the group whose parent is the detecting device identification information (BL00000001) is specified. In-area groups and installation locations can be specified as areas that can be picked up and delivered by the pick-up and delivery staff. As a result, a wider range of locations than that of a single detection device can be specified as an area in which the delivery staff can collect and deliver. In addition, it is possible to designate areas around the detection device such as "near the entrance on the west side" and "on the inner side of the store" as areas in which the pick-up and delivery staff can pick up and deliver.

FIG. 7 is a diagram showing an example of a purchased product position information table. In the purchased item position information, date and time of detection of the purchased item by the detection device, purchased item identification information of the purchased item, and device identification information as position information of the purchased item are registered in association with each other. The device identification information includes the identification information of the detection device that detected the tag 90 attached to the purchased item and the identification information of the mobile terminal of the delivery staff who has the purchased item.

FIG. 8 is a diagram showing an example of a delivery destination location information table. In the delivery location information table, the detection date and time of the purchaser's mobile terminal to which the purchase is delivered, the mobile terminal identification information of the mobile terminal, and the detection device identification information of the detection device that detected the purchaser's mobile terminal. are registered in association with each other.

FIG. 9 is a diagram showing an example of a pickup/delivery staff location information table. In the collection-delivery member location information, the detection date and time of the collection-delivery member's mobile terminal, the collection-delivery member's mobile terminal identification information, and the detection device identification information of the detection device that detected the collection-delivery member's mobile terminal are registered in association with each other.

12 to 23 are sequence diagrams showing an example of processing performed in a purchase pickup and delivery management system according to an exemplary embodiment of the present invention. FIG. 12 shows a sequence in which a purchase and pick-up/delivery code, which is a pick-up/delivery management code for the purchased item, is registered after accounting for the purchased item. The store clerk attaches a tag 90 to the product when checking out the purchased product.

In step S1, the POS system 40 transmits a request for registering the purchased item information of the purchased item and the purchased item information shown in FIG. Purchased product information can be obtained by reading a bar code attached to a product with a POS terminal. Purchased item information may also be generated by a POS terminal included in POS system 40 . Furthermore, the store clerk can also operate the POS terminal and input the purchase item information.

When the pickup/delivery management device 10 receives the request for registering the purchased item information of the purchased item, the purchased item information of the purchased item is registered in the purchased item information table in step S2. Here, "uncollected" indicating that the purchased item has not been collected is registered in the purchased item information table as the collection and delivery status.

In step S3, the pickup/delivery management device 10 generates a purchase/pickup/delivery code, associates the purchase/pickup/delivery code with the purchased product identification information included in the purchased product information received from the POS system 40, and stores the purchase/pickup/delivery code table ( (not shown). In step S<b>4 , the pickup/delivery management device 10 returns the purchase and pickup/delivery code to the POS system 40 . When the POS system 40 receives the purchase and pickup-and-delivery code from the pickup-and-delivery management device 10, it issues a receipt on which the purchase and pickup-and-delivery code is displayed in step S5.

In step S6, the purchaser portable terminal 50 transmits a purchaser information registration request to the collection/delivery management apparatus 10 based on the instruction of the purchaser. At this time, the purchaser portable terminal 50 transmits the purchaser information and the purchase and collection/delivery code together with the purchaser information registration request. The purchaser information transmitted here includes purchaser portable terminal identification information, purchaser name, receipt place identification information, and receipt date and time identification information.

Upon receiving the purchaser information registration request, the pickup-and-delivery management apparatus 10 registers the purchaser information in the purchaser information table in step S7. At this time, the pickup-and-delivery management device 10 refers to the purchase and pickup-and-delivery code table to specify the purchased item identification information associated with the purchase and pickup-and-delivery code received from the purchaser portable terminal 50 . Next, the collection-and-delivery management device 10 associates the identified purchase item identification information with the purchaser mobile terminal identification information received from the purchaser mobile terminal 50, the purchaser name, and the receiving place identification information, and stores the information in the purchaser information table. register. The collection/delivery management device 10 also registers the date and time of receipt or the date and time of transmission of the purchaser information registration request in the purchaser information table as the date and time of the last purchase.

In step S8, the collection-and-delivery management apparatus 10 returns to the purchaser portable terminal 50 a notification that registration of the purchaser portable terminal identification information has been completed. In step S<b>9 , the pickup-and-delivery management device 10 transmits an acquisition request for the pickup-and-delivery worker position information to the position management device 20 . In step S10, when receiving the request for acquisition of the pickup-and-delivery member's location information, the location management device 20 associates the identification information of the pickup-and-delivery member's mobile terminal registered in the pickup-and-delivery member's location information table with the identification information of the pickup-and-delivery member's mobile terminal. The detection device identification information stored in the delivery management device 10 is transmitted to the collection and delivery management device 10 .

In step S11, the pickup-and-delivery management device 10 identifies the identification information of the collection-and-delivery worker's mobile terminal that is to collect and deliver the purchased item identified by the purchased item identification information included in the purchased item information received in step S1. Specifically, based on the purchased item information of the purchased item registered in the purchased item information table and the collection and delivery conditions registered in the collection and delivery staff information table, the pickup and delivery management device 10 collects and delivers the items by the pickup and delivery staff who match the collection and delivery conditions. Identify the identification information of the employee mobile device. Here, if there is a plurality of pieces of identification information of the collection-delivery member's mobile terminals that match the collection-and-delivery conditions, the collection-and-delivery management device 10 selects the purchased item from among the identification information of the plurality of specified collection-and-delivery member's mobile terminals. Identify the identification information of the closest pick-up/delivery worker mobile terminal to the location.

More specifically, the pickup-and-delivery management device 10 identifies, from among the detection device identification information received from the location management device 20, the detection device identification information associated with each of the identification information of the plurality of identified mobile terminals for the pickup and delivery staff. do. These pieces of detection device identification information correspond to the position information of the collection-delivery member's mobile terminal indicated by the identification information of each collection-delivery member's mobile terminal. Next, the collection-and-delivery management apparatus 10 selects the purchased product registered in the purchased product information table from among the identified plurality of detecting device identification information based on the information indicating the position of the detecting device indicated by the plurality of detecting device identification information. The detection device identification information closest to the detection device information, which is the shop information identification information corresponding to the position information, is specified. Here, maps (FIGS. 10 and 11) or the like defining the positions and distances of the detection devices can be used as the information indicating the positions of the detection devices. Then, the collection-and-delivery management device 10 can identify the identification information of the collection-delivery member's mobile terminal associated with the specified closest detection device identification information as the identification information of the collection-and-delivery member's mobile terminal closest to the position of the purchased item.

In step S12, the pickup-and-delivery management apparatus 10 transmits a collection-and-delivery request notification request to the collection-and-delivery member mobile terminal 60 indicated by the identification information of the specified collection-and-delivery member mobile terminal. At this time, the pickup-and-delivery management apparatus 10 transmits the purchase item information of the purchase item together with the notification request of the collection-and-delivery request.

Upon receiving the notification request of the collection-and-delivery request, the collection-and-delivery worker portable terminal 60 notifies the collection-and-delivery worker having the collection-and-delivery worker portable terminal 60 in step S13 that the collection-and-delivery request has been made and the purchased product information of the purchased product. .

FIG. 13 shows the sequence when the purchase and pickup/delivery codes are registered at the time of accounting for purchased items. In the following, differences from the processing shown in FIG. 12 will be mainly described.

In step S<b>20 , the purchaser portable terminal 50 transmits identification information of the purchaser portable terminal to the POS system 40 . In step S21, the POS system 40 transmits the purchase item information and the purchaser information of the purchase item to the pickup and delivery management apparatus 10 together with a registration request for the purchase item information and the purchaser information of the purchase item at the time of accounting for the purchase item. The purchaser information transmitted here includes identification information of the purchaser's portable terminal, purchaser's name, receipt place identification information, and receipt date/time specification information.

When the pickup/delivery management apparatus 10 receives the purchase item information and purchaser information registration request of the purchase item, the purchase item information of the purchase item is registered in the purchase item information table in step S22. Here, "uncollected" indicating that the purchased item has not been collected is registered in the purchased item information table as the collection and delivery status.

In step S23, the collection and delivery management device 10 receives the purchaser identification information registered in the purchased product information table in step S22, the identification information of the purchaser mobile terminal received from the POS system 40, the name of the purchaser, the receiving location identification information, and the It is registered in the purchaser information table in association with the receipt date and time identification information. At this time, the collection/delivery management device 10 registers the current date and time in the purchaser information table as the last purchase date and time.

In step S24, the pickup/delivery management device 10 generates a purchase/pickup/delivery code, associates the purchase/pickup/delivery code with the purchased product identification information included in the purchased product information received from the POS system 40, and stores the purchase/pickup/delivery code table ( (not shown). In step S<b>25 , the pickup/delivery management device 10 returns the purchase and pickup/delivery code to the POS system 40 . When the POS system 40 receives the purchase and pickup/delivery code from the pickup/delivery management device 10, in step S26, the POS system 40 issues a receipt showing the purchase and pickup/delivery code.

In step S27, the collection-and-delivery management apparatus 10 registers the purchaser mobile terminal identification information in the purchaser information table. At this time, the pickup-and-delivery management device 10 refers to the purchase and pickup-and-delivery code table to specify the purchased item identification information associated with the purchase and pickup-and-delivery code received from the purchaser portable terminal 50 . Next, the collection-and-delivery management apparatus 10 associates the identified purchase item identification information with the purchaser portable terminal identification information received from the purchaser portable terminal 50, and registers them in the purchaser information table.

Thereafter, steps S28 to S32, which are the same as steps S9 to S13 shown in FIG. 12, are executed.

FIG. 14 shows an example of a processing sequence executed when the detection devices 70 and 80 installed inside or outside the store detect the purchaser portable terminal 50 . The example shown in FIG. 14 is an example in which the terminal information of the purchaser's portable terminal 50 is not registered in the database of the collection-and-delivery management apparatus 10 .

In step S201, the detection devices 70 and 80 detect the purchaser portable terminal 50. FIG. The detection devices 70 and 80 repeatedly perform detection processing at regular intervals. In step S202, the detection devices 70 and 80 request the purchaser portable terminal 50 for terminal information. Upon receiving the terminal information request, the purchaser portable terminal 50 transmits its own terminal information to the detecting devices 70 and 80 in step S203. The terminal information transmitted to the detection devices 70 and 80 includes identification information of the purchaser portable terminal 50 and/or identification information of the purchaser.

In step S<b>204 , detection devices 70 and 80 transmit the terminal information received from purchaser portable terminal 50 to position management device 20 . The terminal information transmitted to the position management device 20 includes identification information of the purchaser portable terminal 50 and/or identification information of the purchaser.

In step S<b>205 , the location management device 20 transmits a search request for terminal information of the purchaser portable terminal 50 to the pickup/delivery management device 10 . At this time, the location management device 20 transmits the identification information of the purchaser portable terminal 50 and/or the identification information of the purchaser together with the terminal information search request.

In step S206, the pickup-and-delivery management apparatus 10 refers to the purchaser terminal information table and searches for the identification information of the purchaser portable terminal 50 and/or the terminal information related to the purchaser's identification information. In step S<b>207 , the pickup/delivery management device 10 transmits the search result to the location management device 20 . Here, a search result indicating that the identification information of the purchaser portable terminal 50 and/or the terminal information related to the purchaser's identification information is not registered is transmitted.

When the location management device 20 receives the search result indicating that the terminal information is not registered, it discards the location information of the purchaser portable terminal 50 in step S208. Here, from the viewpoint of the privacy of the owner of the purchaser portable terminal 50, the location information regarding the purchaser whose terminal information is not registered is not stored.

FIG. 15 shows an example of a processing sequence executed when the detection devices 70 and 80 installed inside or outside the store detect the purchaser portable terminal 50 . The example shown in FIG. 15 is an example in which the terminal information of the purchaser's portable terminal 50 is registered in the database of the collection/delivery management device 10 . The processing of steps S201 to S206 in this sequence is the same as the processing of steps S201 to S206 shown in FIG.

In step S<b>209 , the pickup/delivery management device 10 transmits the search result to the location management device 20 . Here, a search result indicating that the identification information of the purchaser's portable terminal 50 and/or the terminal information related to the purchaser's identification information is registered is transmitted.

When the location management device 20 receives the search result indicating that the terminal information is registered, in step S210, as the location information of the purchaser mobile terminal 50, the location management device 20 identifies the detection device that detected the purchaser mobile terminal 50 as the identification information. Register it in the delivery destination location information table, or update the delivery destination location information table with the identification information of the detected detection device.

FIG. 16 shows an example of a processing sequence executed when the detection device 70 installed in the store detects a tag attached to a purchased item. In this example, it is assumed that purchase and pickup/delivery codes are registered in the data table of the pickup/delivery management device 10 .

In step S301, the detection device 70 detects the tag 90 attached to the purchased item. The detection device 70 repeatedly executes detection processing at regular intervals. In step S302, the detection device 70 requests tag identification information from the tag 90. FIG. In step S<b>303 , the tag 90 transmits tag identification information of the tag 90 to the detection device 70 .

In step S<b>304 , the detection device 70 transmits the tag identification information received from the tag 90 and the identification information of the detection device to the position management device 20 .

In step S<b>305 , the location management device 20 transmits a search request for purchased product information to the pickup/delivery management device 10 . At this time, the position management device 20 transmits tag identification information together with a search request for purchased product information.

In step S306, the pickup-and-delivery management apparatus 10 refers to the purchased item information table and searches for purchased item information related to the received tag identification information. In step S<b>307 , the pickup/delivery management device 10 transmits the search result to the location management device 20 . In the example of FIG. 16, a search result indicating that purchased product information related to tag identification information is registered is transmitted.

When the location management device 20 receives the search result indicating that the purchased item information is registered, in step S308, the location management device 20 adds the identification information of the detection device that detected the tag 90 to the purchased item location information table as the location information of the purchased item. register.

FIG. 17 shows an example of a sequence of processing executed when a delivery person collects purchased items. In step S401, the collection-and-delivery worker portable terminal 60 reads the tag information of the tag 90 attached to the purchased item based on the operation of the collection-and-delivery worker. The tag information includes the identification information of the tag 90 as well as the identification information of the purchased item to which the tag 90 is attached.

In step S402, the collection-and-delivery member portable terminal 60 transmits to the collection-and-delivery management apparatus 10 a request to change the collection-and-delivery status of the purchased item to which the tag 90 is attached. At this time, the collection and delivery staff portable terminal 60 sends a change request to change the collection and delivery status to "collected" indicating that the purchased item has been collected, along with the identification information of the tag 90 and the purchase to which the tag 90 is attached. The identification information of the item and the identification information of the collection-delivery mobile terminal 60 are transmitted.

When the pickup/delivery status change request is received, the pickup/delivery management apparatus 10 changes the pickup/delivery status associated with the identification information of the purchased item in the purchased item information table to "collected" in step S403. In step S404, the pickup-and-delivery management device 10 transmits to the position management device 20 a request to change the location information of the purchased item indicated by the identification information of the purchased item. At this time, the collection-and-delivery management apparatus 10 transmits the identification information of the purchased item and the identification information of the collection-delivery staff portable terminal 60 together with the request for changing the location information of the purchased item.

In step S405, the position management device 20 registers the identification information of the collection-delivery mobile terminal 60 that read the tag 90 in the purchased item position information table as the position information of the purchased item indicated by the identification information of the purchased item.

FIG. 18 shows an example of a sequence of processing executed when the detection device 80 installed outside the store detects the collection-delivery staff mobile terminal 60 . The example shown in FIG. 18 is an example in which the terminal information of the collection-and-delivery member portable terminal 60 is registered in the database of the collection-and-delivery management apparatus 10 .

In step S<b>501 , the detection device 80 detects the collection and delivery staff mobile terminal 60 . The detection device 80 repeatedly executes detection processing at regular intervals. In step S502, the detection device 80 requests terminal information from the collection-and-delivery worker portable terminal 60. FIG. Upon receiving the terminal information request, the collection-and-delivery worker portable terminal 60 transmits its own terminal information to the detection device 80 in step S503. The terminal information transmitted to the detecting device 80 includes the identification information of the pickup-and-delivery worker portable terminal 60 and/or the identification information of the pickup-and-delivery worker.

In step S<b>504 , the detection device 80 transmits the terminal information received from the collection-delivery staff portable terminal 60 and the identification information of the detection device to the position management device 20 . The terminal information transmitted to the position management device 20 includes the identification information of the pickup-and-delivery worker mobile terminal 60 and/or the identification information of the pickup-and-delivery worker.

In step S<b>505 , the location management device 20 transmits a search request for the terminal information of the collection-and-delivery worker portable terminal 60 to the collection-and-delivery management device 10 . At this time, the position management device 20 transmits the identification information of the collection-and-delivery worker mobile terminal 60 and/or the identification information of the collection-and-delivery worker together with the terminal information search request.

In step S506, the pickup-and-delivery management apparatus 10 refers to the pickup-and-delivery member information table and searches for terminal information related to the identification information of the pickup-and-delivery member portable terminal 60. FIG. In step S<b>507 , the pickup/delivery management device 10 transmits the search result to the location management device 20 . Here, a search result indicating that the identification information of the collection-delivery member portable terminal 60 and/or the terminal information related to the identification information of the collection-delivery member is registered is transmitted.

When the location management device 20 receives the search result indicating that the terminal information is registered, in step S508, as the location information of the collection-and-delivery member's mobile terminal 60, the location management device 20 collects and delivers the identification information of the detection device 80 that detected the collection-and-delivery member's mobile terminal. register in the employee location information table.

FIG. 19 shows the sequence of processing executed when the purchaser confirms the pick-up/delivery information of the purchased item. In step S<b>601 , the purchaser portable terminal 50 transmits a confirmation request for the collection/delivery information of the purchased item to the collection/delivery management apparatus 10 . At this time, the purchaser's portable terminal 50 transmits identification information of the purchaser's portable terminal together with a request for confirming the collection and delivery information of the purchased item.

When the pickup and delivery management device 10 receives the confirmation request for the collection and delivery information of the purchased item from the purchaser portable terminal 50, the purchase identification information of the purchased item purchased by the purchaser holding the purchaser portable terminal 50 is specified in step S602. do. Specifically, the pickup-and-delivery management device 10 refers to the purchaser information table and identifies the purchaser identification information associated with the identification information of the purchaser portable terminal received together with the confirmation request for the pickup-and-delivery information of the purchased item. Next, the pickup-and-delivery management device 10 refers to the purchased item information table to identify purchased item identification information associated with the identified purchaser identification information.

In step S603, the pickup-and-delivery management device 10 transmits a request for position information of the purchased item purchased by the purchaser to the position management device 20. FIG. At this time, the pickup-and-delivery management apparatus 10 transmits the identification information of the purchased item specified in step S602 together with the request for the location information of the purchased item.

In step S<b>604 , the location management device 20 refers to the purchased item location information table and acquires the location information of the purchased item associated with the identification information of the purchased item received from the collection/delivery management device 10 . In step S<b>605 , the position management device 20 transmits the position information of the purchased item to the pickup/delivery management device 10 .

In step S606, the pickup/delivery management apparatus 10 refers to the purchased item information table and acquires the pickup/delivery status associated with the identification information of the purchased item. In step S<b>607 , the pickup/delivery management device 10 transmits the pickup/delivery status and location information of the purchased item to the purchaser portable terminal 50 .

In step S608, the purchaser's portable terminal 50 notifies the purchaser who has the purchaser's portable terminal 50 of the collection/delivery status and location information of the purchased item.

FIG. 20 is a sequence of processing executed when the scheduled receipt time of the purchased item is approaching. In step S701, the pickup-and-delivery management apparatus 10 executes purchase item identification processing for identifying the identification information of the purchase item whose scheduled receipt time is approaching.

Specifically, the pickup-and-delivery management device 10 refers to the purchaser information table and calculates the scheduled receipt time based on the receipt date/time identification information and the last purchase date/time. Next, the collection-and-delivery management apparatus 10 determines whether or not there is a difference between the scheduled receipt time and the current time that is equal to or less than a predetermined time. The default time can be any time. The default time can be specified by the system administrator. Also, the default time may be specified by the purchaser.

If the difference between the scheduled receipt time and the current time is less than or equal to the predetermined time, the pickup/delivery management device 10 refers to the purchaser information table and refers to the receipt for which the difference between the scheduled receipt time and the current time is less than or equal to the predetermined time. Identifying purchaser identification information associated with the date and time identification information and the last purchase date and time. Then, the collection-and-delivery management apparatus 10 refers to the purchased item information table and identifies the identification information of the purchased item associated with the identification information of the identified purchaser.

In step S702, the pickup-and-delivery management apparatus 10 refers to the pickup-and-delivery information table and identifies the holder mobile terminal identification information associated with the identification information of the identified purchase item. Here, the pickup-and-delivery management device 10 selects the carrier mobile terminal identification information not associated with the pickup-and-delivery status "delivered", that is, the mobile terminal identification information of the pickup-and-delivery worker holding the purchased item that has not yet been delivered. In step S703, the collection-and-delivery management apparatus 10 transmits a delivery notification request for the purchased item whose scheduled receipt time is approaching to the collection-and-delivery member mobile terminal 60 indicated by the mobile terminal identification information. At this time, the pickup-and-delivery management apparatus 10 transmits the purchased item information including the identification information of the purchased item and the receiving location identification information of the purchased item together with the delivery notification request for the purchased item. The collection/delivery management apparatus 10 can acquire the receiving place identification information of the purchased item associated with the purchaser's identification information included in the purchased item information of the purchased item from the purchaser information table.

When the delivery notification request for the purchased item is received, the collection-and-delivery member portable terminal 60 indicates in step S704 that the purchased item whose scheduled receipt time is approaching should be delivered, and the information about the item indicated by the purchased item information and the receipt place identification information of the purchased item. The pick-up place of the purchased item is notified to the pick-up/delivery staff having the pick-up/delivery staff portable terminal 60.例文帳に追加In step S705, the collection-and-delivery member's portable terminal 60 transmits to the position management device 20 a request for the delivery location information of the purchased item whose scheduled receipt time is approaching, based on the instruction of the collection-and-delivery member. At this time, the collection-and-delivery worker portable terminal 60 transmits the receiving location identification information of the purchased item together with the request for the delivery location location information.

When the location management device 20 receives the request for the delivery location information of the purchased item from the collection/delivery member portable terminal 60, in step S706, the location management device 20 refers to the delivery location location information table and determines the location of the detection device associated with the received receipt location identification information. Obtain location information (local group and/or location).

In another embodiment, the pick-up/delivery worker mobile terminal 60 may transmit the purchaser's mobile terminal identification information along with the request for delivery location information. Next, when the location management device 20 receives the request for the delivery location information of the purchased item and the purchaser's mobile terminal identification information from the collection and delivery staff mobile terminal 60, the location management device 20 refers to the delivery location location information table and stores the received mobile terminal identification information. Obtain the identification information of the sensing device associated with the . Then, the position management device 20 refers to the detecting device information table and acquires the position information (in-area group and/or position) of the detecting device associated with the acquired identification information of the detecting device. As a result, the current location information of the purchaser who is scheduled to receive the product is acquired.

In step S<b>707 , the position management device 20 transmits the acquired position information of the detection device to the collection and delivery staff portable terminal 60 . The position information of this detection device corresponds to the delivery destination position information of the purchased item whose scheduled receipt time is approaching.

Upon receiving the delivery location information of the purchased item from the location management device 20, the collection-and-delivery member portable terminal 60 notifies the delivery location information of the purchased item in step S708. Now, if the courier with purchases approaching the scheduled pick-up time is traveling, steps S709 and S710 below may be performed.

In step S709, the collection-and-delivery member's mobile terminal 60 transmits to the collection-and-delivery management apparatus 10 a request to change the collection-and-delivery status of the purchased item whose scheduled receipt time is approaching, based on the instruction of the member. At this time, the collection-and-delivery worker portable terminal 60 transmits the identification information of the purchased item together with a change request to change the collection-and-delivery status to "on the move" indicating that the collection-and-delivery worker who owns the purchased item is moving. do. In step S710, the pickup/delivery management device 10 changes the pickup/delivery status of the purchased item in the purchased item information table to "in transit".

On the other hand, when the pickup-and-delivery management device 10 executes the purchased item identification process in step S701, in step S711, the delivery notification of the purchased item whose scheduled receipt time is approaching is sent to the purchaser portable terminal 50. to the purchaser portable terminal 50 of the purchaser. At this time, the collection-and-delivery member portable terminal 60 transmits the purchased item information of the purchased item and the collection and delivery information of the purchased item to the purchaser portable terminal 50 together with the delivery notification.

Upon receiving the notification of delivery of the purchased item, the purchaser's portable terminal 50 notifies the purchaser having the purchaser's portable terminal 50 that the purchased item whose scheduled receipt time is approaching will be delivered in step S712. At this time, the purchaser portable terminal 50 can notify the purchaser that the purchaser's scheduled receipt time will be delivered, as well as the purchaser's item information and the purchaser's collection and delivery information.

FIG. 21 is a sequence of processing executed when the purchaser changes the pick-up location of the purchased item. In step S<b>801 , the purchaser portable terminal 50 transmits a request to change the receiving location of the purchased item to the pickup/delivery management apparatus 10 based on the instruction of the purchaser who owns the purchaser portable terminal 50 . At this time, the purchaser's portable terminal 50 sends a request to change the purchaser's pickup location, together with pickup location identification information for specifying a new pickup location, identification information of the purchaser's portable terminal 50 and/or purchaser's identification. Send information.

When the pickup and delivery management device 10 receives the request to change the pickup location of the purchased item, in step S802, the purchased item associated with the identification information of the purchaser portable terminal 50 and/or the identification information of the purchaser in the purchaser information table. to the received pick-up place identification information. In step S803, the collection-and-delivery management apparatus 10 notifies the purchaser portable terminal 50 that the change of the receiving place has been completed.

In step S804, the pickup-and-delivery management apparatus 10 refers to the purchased item information table and identifies the purchased item identification information associated with the received purchaser identification information. In step S805, the pickup-and-delivery management apparatus 10 refers to the pickup-and-delivery information table and identifies the holder mobile terminal information associated with the identification information of the purchased item. Here, the pickup-and-delivery management device 10 selects the carrier mobile terminal identification information not associated with the pickup-and-delivery status "delivered", that is, the mobile terminal identification information of the pickup-and-delivery worker holding the purchased item that has not yet been delivered.

In step S806, the pickup-and-delivery management apparatus 10 transmits a request for notification of a change in the pick-up location of the purchased item to the collection-and-delivery worker portable terminal 60 of the pickup-and-delivery worker who has the purchased item. At this time, the pickup-and-delivery management apparatus 10 transmits a request for notification of a change in the pick-up location of the purchased item, as well as purchased item information including the collection and delivery status of the purchased item. The collection-and-delivery management apparatus 10 can acquire purchased item information from the purchased item information table using the purchased item identification information.

Upon receiving the notification request for the change of the place of receipt of the purchased item, the portable terminal 60 of the collection and delivery staff notifies the person having the portable terminal 60 of the change of the place of receipt of the purchased item in step S807. At this time, the collection-and-delivery worker portable terminal 60 can notify the collection-and-delivery worker of the purchased product information including the collection and delivery status of the purchased product received together with the request for notification of change in the place of receipt of the purchased product.

The purchased product collection and delivery management system 1 further determines the delivery of the purchased product based on the position of the purchased product or the distance between the position of the mobile terminal of the collector who has the purchased product and the receiving location of the purchased product, and the moving speed of the collector. It includes a required delivery time calculation unit (not shown) for calculating the required time. The required delivery time calculation unit can be implemented as a single device. Also, the required delivery time calculation unit can be implemented as a function of the pickup and delivery management device 10 or the location management device 20 . The required delivery time calculation unit causes a collection-and-delivery worker portable terminal possessed by a collection-and-delivery worker who should collect and deliver the purchased item to notify the time required for delivery of the purchased item.

The example shown in FIG. 21 is an example in which the purchaser changes the pick-up location of the purchased item, but similar processing is executed when the purchaser changes the pick-up time of the purchased item. Specifically, the purchaser's portable terminal 50, based on the instructions of the purchaser who owns the purchaser's portable terminal 50, requests to change the pick-up time of the purchased product, and receives the receipt date/time specifying information for specifying the new pick-up date/time. is sent to the collection and delivery management device 10 . Here, time information directly indicating the new receipt date and time can be used as the receipt date and time specifying information for specifying the new receipt date and time.

When the pickup and delivery management device 10 receives the request to change the receipt time of the purchased item and the receipt date and time identification information, the pickup and delivery management device 10 transmits the request to change the receipt time of the purchased item and the receipt date and time identification information to the collection and delivery staff portable terminal 60 having the purchased item. do. When the collection-delivery member portable terminal 60 receives the request for notification of change in the pick-up time of the purchased item and the receipt date and time identification information, the collection-and-delivery member portable terminal 60 informs the collection-delivery member having the purchase-delivery portable terminal 60 that the pick-up time for the purchased item has been changed and the receipt. Notifies the date and time of receipt specified by the date and time specifying information.

When the purchaser changes the pick-up place and/or time of the purchased item in this manner, the required delivery time calculation unit can calculate the time required to deliver the purchased item. Note that the required delivery time calculation unit may calculate the time required to deliver the purchased item at another timing.

22 and 23 are a sequence of processing executed when the purchaser and the delivery staff arrive at the place of receipt of the purchased item. In step S901, the detection devices 70 and 80 installed at the receiving place detect the collection-and-delivery worker portable terminal 60 and the purchaser portable terminal 50. FIG. The detection devices 70 and 80 repeatedly perform detection processing at regular intervals.

In step S902, the detection devices 70 and 80 request terminal information from the collection-and-delivery worker portable terminal 60. FIG. In step S<b>903 , the collection-and-delivery worker portable terminal 60 transmits its own terminal information to the detection devices 70 and 80 . The terminal information transmitted to the detecting devices 70 and 80 includes the identification information of the pickup-and-delivery worker portable terminal 60 and/or the identification information of the pickup-and-delivery worker.

At step S904, the detection devices 70 and 80 request the purchaser portable terminal 50 for terminal information. In step S<b>905 , the purchaser portable terminal 50 transmits its own terminal information to the detecting devices 70 and 80 . The terminal information transmitted to the detection devices 70 and 80 includes identification information of the purchaser portable terminal 50 and/or identification information of the purchaser.

In step S<b>906 , the detection devices 70 and 80 transmit the terminal information received from the collection/delivery worker mobile terminal 60 and the purchaser mobile terminal 50 and the identification information of the detection devices to the position management device 20 . The terminal information transmitted to the position management device 20 includes the identification information of the collection-delivery staff portable terminal 60 and/or the identification information of the collection-delivery staff, and the identification information of the purchaser's mobile terminal 50 and/or the purchaser's identification information. .

In step S907, the position management device 20 registers the identification information of the detection device as the position information of the collection-delivery member portable terminal 60 and the purchaser portable terminal 50 in the collection-delivery member position information table and the delivery destination position information table, respectively.

In step S908, the collection-and-delivery member's portable terminal 60 detects the purchaser's portable terminal 50 based on the operation of the collection-and-delivery member. In step S909, the collection-and-delivery worker portable terminal 60 requests the detected purchaser portable terminal 50 for terminal information.

Upon receiving the terminal information request, the purchaser portable terminal 50 transmits the identification information of the purchaser portable terminal 50 to the collection and delivery staff portable terminal 60 in step S910. Upon receiving the identification information of the purchaser's portable terminal 50 from the purchaser's portable terminal 50, the collection-and-delivery member's portable terminal 60 sends a verification request to the collection-and-delivery management device 10 in step S911, along with the identification information of the purchaser's portable terminal 50 and the collection-and-delivery member. The identification information of the mobile terminal 60 is transmitted.

Upon receiving the verification request from the collection-delivery staff portable terminal 60, the collection-and-delivery management apparatus 10 executes verification processing in step S912. More specifically, the pickup-and-delivery management device 10 refers to the purchaser information table and identifies the purchaser identification information associated with the identification information of the purchaser portable terminal 50 received together with the verification request. Next, the pickup-and-delivery management device 10 refers to the purchased item information table to identify purchased item identification information associated with the identified purchaser identification information. Next, the pickup-and-delivery management device 10 refers to the pickup-and-delivery information table, and identifies the owner portable terminal identification information associated with the identified purchase item identification information. Then, the collection-and-delivery management apparatus 10 collates whether or not the identified owner portable terminal identification information matches the identification information of the collection-and-delivery member portable terminal 60 received from the collection-and-delivery member portable terminal 60 .

In step S<b>913 , the collection-and-delivery management device 10 transmits the verification result to the collection-and-delivery staff mobile terminal 60 . Upon receiving the collation result from the collection-delivery management apparatus 10, the collection-and-delivery member portable terminal 60 notifies the collection-and-delivery member of the collection-and-delivery member portable terminal 60 of the collation result in step S914. As a result, the collection/delivery worker can ascertain whether or not the purchaser portable terminal 50 detected by the collection/delivery worker portable terminal 60 in step S908 is the purchaser's portable terminal of the purchased product to be delivered by the collection/delivery worker.

In step S915, the collection-and-delivery member portable terminal 60 reads the tag information of the tag 90 attached to the purchased item based on the collection-and-delivery member's operation. The tag information includes the identification information of the tag 90 as well as the identification information of the purchased item to which the tag 90 is attached.

In step S916, the collection-and-delivery member portable terminal 60 transmits a request for changing the collection-and-delivery status of the purchased item to which the tag 90 is added to the collection-and-delivery management apparatus 10 based on the operation of the collection-and-delivery member. At this time, the collection-and-delivery staff portable terminal 60 sends a request to change the collection-and-delivery status to "waiting for delivery" indicating that the purchased item is waiting for delivery. The identification information of the item and the identification information of the collection-delivery mobile terminal 60 are transmitted.

When the pickup/delivery status change request is received, the pickup/delivery management apparatus 10 changes the pickup/delivery status associated with the identification information of the purchased item in the purchased item information table to "waiting for delivery" in step S917. In step S918, the pickup-and-delivery management apparatus 10 transmits a request for notification that the pickup-and-delivery status of the purchased item has been changed to "waiting for delivery" to the purchaser portable terminal 50 of the purchaser of the purchased item. Here, the pickup/delivery management device 10 refers to the purchased item information table and identifies the purchaser's identification information associated with the identification information of the purchased item received together with the request for changing the pickup/delivery status. Next, the pickup/delivery management device 10 refers to the purchaser information table and specifies the identification information of the purchaser portable terminal associated with the purchaser's identification information, thereby requesting notification of a change in the pickup/delivery status of the purchased item. You can specify the purchaser's mobile terminal to which the

In addition, the collection-and-delivery management device 10 sends the purchased item information of the purchased item to the purchaser portable terminal 50 of the purchaser of the purchased item together with a notification request to the effect that the collection and delivery status of the purchased item has been changed to "waiting for delivery". Send. Here, the collection-and-delivery management apparatus 10 can acquire the purchase item information of the purchase item from the purchase item information table using the identification information of the purchase item.

When the purchaser portable terminal 50 receives the request for notification of the change in the collection and delivery status of the purchased item, the purchaser portable terminal 50 notifies the purchaser having the purchaser portable terminal 50 that the collection and delivery status of the purchased item has been changed to "waiting for delivery" in step S919. to notify. At this time, the purchaser portable terminal 50 can notify the purchased product information of the purchased product.

When delivery of the purchased item from the collection and delivery staff to the purchaser is completed, in step S920, the purchaser portable terminal 50 changes the collection and delivery status of the purchased item to "delivered" based on the instruction of the purchaser who owns the purchaser portable terminal 50. A change request to the effect that the change is to be made is transmitted to the pickup/delivery management device 10 . At this time, the purchaser portable terminal 50 transmits identification information of the purchased item included in the purchased item information received from the collection and delivery management device 10 together with a request to change the collection and delivery status of the purchased item.

When the pickup/delivery status change request for the purchased item is received, the pickup/delivery management apparatus 10 refers to the pickup/delivery information table in step S921 to identify the holder associated with the purchased item identification information received together with the purchase/delivery status change request. Acquire mobile terminal identification information. This holder portable terminal identification information corresponds to the portable terminal identification information of the delivery person who handed over the purchased item. In step S922, the pickup-and-delivery management apparatus 10 refers to the purchased-item information table and changes the collection-and-delivery status of the purchased item associated with the identification information of the purchased item to "delivered". In step S923, the pickup-and-delivery management apparatus 10 transmits a notification request to the effect that the pickup-and-delivery status of the purchased item has been changed to "delivered" to the collection-and-delivery worker portable terminal 60 of the pickup-and-delivery worker who delivered the purchased item. In step S924, the pickup-and-delivery management apparatus 10 transmits to the purchaser portable terminal 50 a notification request to the effect that the pickup-and-delivery status of the purchased item has been changed to "delivered".

When receiving the notification that the collection and delivery status of the purchased item has been changed to "delivered", the collection and delivery staff portable terminal 60, in step S925, notifies that the collection and delivery status of the purchased item has been changed to "delivered". The collection and delivery staff having the staff mobile terminal 60 is notified. At this time, the collection-and-delivery member portable terminal 60 can notify the purchased product information of the purchased product. The purchase-and-delivery management device 10 can provide the collection-and-delivery staff mobile terminal 60 with the purchase-and-delivery information of the purchased items.

When the purchaser portable terminal 50 receives the notification that the collection and delivery status of the purchased item has been changed to "delivered", in step S926, the purchaser portable terminal 50 notifies that the collection and delivery status of the purchased item has been changed to "delivered". The purchaser who has the personal digital assistant 50 is notified.

FIG. 24 is a diagram showing the major components of a purchase pickup and delivery management system in accordance with an exemplary embodiment of the present invention; The purchase-and-delivery management system 1 can include one or more collection-and-delivery worker mobile terminals 60 possessed by collection-and-delivery workers who collect and deliver purchased items purchased by purchasers in commercial facilities, and a collection-and-delivery management device 10 for managing the collection and delivery of purchased items. .

The pickup/delivery management device 10 registers receipt date/time specifying information for specifying the receipt date/time of the purchased item designated by the purchaser and receiving place identification information for specifying the receiving place for the purchased item designated by the purchaser. The collection-and-delivery management device 10 also identifies the collection-and-delivery member portable terminal 60 possessed by the collection-and-delivery worker who should collect and deliver the purchased item, and transmits a collection-and-delivery request notification request for the purchased item to the identified collection-and-delivery member portable terminal 60 . When the collection and delivery request notification request for the purchased item is received, the collection and delivery staff portable terminal 60 notifies the collection and delivery staff of the request for collection and delivery of the purchased item and the position of the purchased item indicated by the position information of the purchased item. As a result, the collection-and-delivery staff who should collect and deliver the purchased item can grasp the existence of the purchased item to be collected and the position of the purchased item, and the convenience of the collection-and-delivery staff can be improved.

The collection-and-delivery management device 10 identifies the purchased item whose scheduled receipt time is approaching based on the date and time of receipt of the purchased item and the current time, and sends a message to the collection-delivery member's mobile terminal 60 of the person who has the purchased item whose scheduled receipt time is approaching. Send a delivery notification request for the purchase and a pick-up location identification for the purchase. When the collection-delivery worker portable terminal 60 receives the delivery notification request and the receipt place identification information of the purchased item, the collection-delivery member having the collection-delivery member portable terminal 60 is informed that the scheduled time for receiving the purchased item is approaching and the receipt place identification information. Notify the pick-up location identified by

As a result, the pickup and delivery staff who collected the purchased items can know that the scheduled time for receiving the purchased items is approaching and the pick-up location, thereby enhancing the convenience of the collection and delivery staff. In addition, by having the delivery staff deliver the purchased item to the receiving location by the scheduled receiving time, the purchaser can receive the purchased item at the scheduled receiving time and receiving location specified by the purchaser, which enhances the convenience of the purchaser. be able to. Further, the courier can collect the purchases at the purchase location and deliver them to the purchaser without having to store the purchases elsewhere.

In addition, the purchased item collection and delivery management system 1 calculates the distance between the position of the purchased item or the position of the collection and delivery worker's mobile terminal 60 of the collection and delivery staff who has the purchased item and the receiving location, and the moving speed of the collection and delivery staff. It further includes a required delivery time calculation unit for calculating time. The required delivery time calculation unit notifies at least one of the purchaser portable terminal 50 and the collection-and-delivery worker portable terminal 60 owned by the collection-and-delivery worker who should collect and deliver the purchased item of the time required to deliver the purchased item. This allows the purchaser to grasp the time required for the purchased item to be moved to the pick-up location, thereby enhancing convenience for the purchaser. In addition, the collection and delivery staff can grasp the time required to move the purchased items to the pick-up location, and the convenience of the collection and delivery staff can be improved.

Further, the purchaser's portable terminal 50, based on the instructions of the purchaser who owns the purchaser's portable terminal 50, sends a request to change the pickup location of the purchased item and the pickup location identification information for specifying the new pickup location. Send to the management device 10 . When the pickup and delivery management device 10 receives the request to change the pickup location of the purchased item and the pickup location identification information, the pickup and delivery management device 10 transmits a notification request to change the pickup location of the purchased item and the pickup location identification information to the collection-delivery staff mobile terminal 60 having the purchased item. do. When the collection-delivery worker portable terminal 60 receives the request for notification of change of the pickup location of the purchased item and the pickup location identification information, the collection-delivery member portable terminal 60 notifies the collection-delivery worker having the collection-delivery member portable terminal 60 that the pickup location for the purchased item has been changed, Notify the pick-up location specified by the location identification information.

As a result, the purchaser can change the pick-up location designated by the purchaser after the fact, thereby enhancing convenience for the purchaser. In addition, since the collection and delivery staff can grasp the receiving place changed by the purchaser, the convenience of the collection and delivery staff can be enhanced.

Further, the purchaser's portable terminal 50, based on the instructions of the purchaser who owns the purchaser's portable terminal 50, sends a request to change the pick-up time of the purchased item and the pick-up date/time specifying information for specifying the new pick-up date/time. Send to the management device 10 . When the pickup and delivery management device 10 receives the request to change the receipt time of the purchased item and the receipt date and time identification information, the pickup and delivery management device 10 transmits the request to change the receipt time of the purchased item and the receipt date and time identification information to the collection and delivery staff portable terminal 60 having the purchased item. do. When the collection-delivery member portable terminal 60 receives the request for notification of change in the pick-up time of the purchased item and the receipt date and time identification information, the collection-and-delivery member portable terminal 60 informs the collection-delivery member having the purchase-delivery portable terminal 60 that the pick-up time for the purchased item has been changed and the receipt. Notifies the date and time of receipt specified by the date and time specifying information.

As a result, the purchaser can change the date and time of receipt specified by the purchaser after the fact, thereby enhancing convenience for the purchaser. In addition, since the pickup and delivery staff can grasp the date and time of receipt changed by the purchaser, the convenience of the pickup and delivery staff can be enhanced.

Furthermore, the pickup-and-delivery management device 10 acquires the pickup-and-delivery worker position information from the position management device 20, and specifies the pickup-and-delivery worker portable terminal 60 that meets the pickup-and-delivery conditions for the pickup-and-delivery worker to collect and deliver the purchased item. Next, the collection-and-delivery management device 10 uses the location information of the purchased item and the pickup-and-delivery member's location information to specify the collection-and-delivery member's mobile terminal 60 closest to the location of the purchased item among the specified collection-and-delivery member's mobile terminals 60. A collection-and-delivery worker portable terminal 60 of a collection-and-delivery worker who should collect and deliver purchased items is specified.

As a result, the collection-and-delivery request notification request for the purchased item is transmitted to the collection-and-delivery member portable terminal 60 closest to the position of the purchased item among the collection-and-delivery member portable terminals 60 that meet the collection-and-delivery conditions. Therefore, a pickup and delivery worker who meets the collection and delivery conditions and is closest to the position of the purchased item can pick up and deliver the purchased item.

Further, when detecting the purchaser portable terminal 50 , the detection devices 70 and 80 transmit the identification information of the purchaser portable terminal 50 to the position management device 20 . When the position management device 20 receives the identification information of the purchaser portable terminal 50 from the detection devices 70 and 80, the position management device 20 associates the identification information of the purchaser portable terminal 50 with the detection date and time when the purchaser portable terminal 50 was detected, and performs delivery. Register in the destination position information table.

If the detection date and time registered in the delivery destination location information table has not been updated for a predetermined time, the location management device 20 notifies the notification device 30 of the identification information of the purchaser portable terminal 50 associated with the detection date and time that has not been updated. Send. The notification device 30 transmits the identification information of the purchaser portable terminal 50 received from the position management device 20 to the collection/delivery management device 10, and the purchaser having the purchaser portable terminal 50 confirms whether the collection and delivery status of the purchase has been delivered. judge whether or not At this time, the collection/delivery management device 10 refers to the purchaser information table and identifies the purchaser identification information associated with the identification information of the purchaser portable terminal 50 received from the notification device 30 . Next, the pickup-and-delivery management device 10 refers to the purchased item information table to identify the purchased item identification information associated with the purchaser identification information. Then, the pickup/delivery management device 10 refers to the pickup/delivery information table, determines whether or not the pickup/delivery status associated with the purchase item identification information indicates that the item has been delivered, and transmits the determination result to the notification device 30 .

If the determination result received from the pickup/delivery management apparatus 10 indicates that the pickup/delivery status is not delivered, the notification apparatus 30 receives from the position management apparatus 20 the purchaser indicated by the identification information of the purchaser portable terminal 50. The mobile terminal 50 is notified that the purchased item has not been received. In other words, if the determination result indicates that the pickup/delivery status is not delivered, that is, if the pickup/delivery status of the purchased item is "uncollected" or "collected," and the purchaser has not yet received the purchased item, the notification device 30 The purchaser's portable terminal 50 of the purchaser is notified that the purchase has not been received. Thereby, the purchaser who forgets to receive the purchased item can understand that the purchased item has not been received.

In the above examples, the program includes instructions (or software code) that, when read into the computer, cause the computer to perform one or more of the functions described in the embodiments. The program may be stored in a non-transitory computer-readable medium or tangible storage medium. By way of example, and not limitation, computer readable media or tangible storage media may include random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drives (SSD) or other memory technology, CDs -ROM, digital versatile disk (DVD), Blu-ray disc or other optical disc storage, magnetic cassette, magnetic tape, magnetic disc storage or other magnetic storage device. The program may be transmitted on a transitory computer-readable medium or communication medium. By way of example, and not limitation, transitory computer readable media or communication media include electrical, optical, acoustic, or other forms of propagated signals.

The present invention is not limited to the above-described embodiments, and can be modified as appropriate without departing from the scope of the present invention.

1 Purchased item collection and delivery management system 10 Collection and delivery management device 20 Location management device 30 Notification device 40 POS system 50 Purchaser mobile terminal 60 Collection and delivery staff mobile terminal 70 Detection device 80 Detection device 90 Tag 100 Network

Claims (10)

one or more first mobile terminals possessed by a collection and delivery worker who collects and delivers purchased items purchased by a purchaser at a commercial facility;
a pickup and delivery management device that manages the pickup and delivery of the purchased item;
The collection and delivery management device
Registering receipt date and time identification information for identifying the receipt date and time of the purchased item designated by the purchaser and receipt place identification information for identifying the receiving location of the purchased item designated by the purchaser;
identifying a first mobile terminal possessed by a collection and delivery worker who should collect and deliver the purchased item;
transmitting a request for notification of a collection and delivery request for the purchased item to the identified first mobile terminal;
The first mobile terminal is
Upon receiving the request for notification of the pickup and delivery request for the purchased item, notifying the collection and delivery staff of the pickup and delivery request for the purchased item and the location of the purchased item indicated by the location information of the purchased item;
The collection and delivery management device
Based on the receipt date and time of the purchased item and the current time, the purchased item whose scheduled receipt time is approaching is identified,
transmitting a delivery notification request for the purchased item and the receiving place identification information for the purchased item to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching;
When the first mobile terminal receives the delivery notification request and the pick-up location identification information for the purchased item, the first mobile terminal informs the delivery worker having the first mobile terminal that the scheduled time for receiving the purchased item is approaching. and notifying the pick-up location specified by the pick-up location identification information;
Purchasing collection and delivery management system. further comprising one or more second mobile terminals owned by the purchaser;
Delivery for calculating the time required to deliver the purchased item based on the distance between the position of the purchased item or the position of the first mobile terminal of the pickup and delivery staff having the purchased item and the receiving location, and the moving speed of the pickup and delivery staff. further including a required time calculation unit,
The required delivery time calculation unit notifies at least one of the second mobile terminal and the first mobile terminal owned by a pickup and delivery worker who should collect and deliver the purchased item the time required to deliver the purchased item. Item 1. Purchased item collection and delivery management system according to item 1. further comprising one or more second mobile terminals owned by the purchaser;
The second mobile terminal,
transmitting, to the collection and delivery management device, a request to change the receiving place of the purchased item and receiving place identification information for specifying a new receiving place, based on the instruction of the purchaser who has the second mobile terminal;
The collection and delivery management device
When receiving the request for changing the receiving place of the purchased item and the identifying information of the receiving place, transmitting the request for notification of changing the receiving place of the purchased item and the identifying information of the receiving place to the first mobile terminal having the purchased item. ,
The first mobile terminal is
Upon receiving the request for notification of change of the receipt location of the purchased item and the identification information of the receipt location, a collection and delivery worker having the first portable terminal is informed that the receipt location of the purchased item has been changed and the identification of the receipt location. 3. A purchase pick-up and delivery management system according to claim 1 or 2, which notifies the pick-up location specified by the information. further comprising one or more second mobile terminals owned by the purchaser;
The second mobile terminal,
transmitting a request to change the receipt time of the purchased item and receipt date and time identification information for specifying a new receipt date and time to the collection and delivery management device based on the instruction of the purchaser who has the second mobile terminal;
The collection and delivery management device
When receiving the request for changing the receipt time of the purchased item and the information specifying the date and time of receipt, the request for notification of changing the time of receiving the purchased item and the information specifying the date and time of receipt are transmitted to the first mobile terminal having the purchased item. ,
The first mobile terminal is
When receiving the request for notification of change of the pick-up time of the purchased item and the pick-up date and time specifying information, a collection and delivery worker having the first mobile terminal is notified that the pick-up time for the purchased item has been changed and the pick-up date and time specification. 4. The purchased item collection and delivery management system according to any one of claims 1 to 3, which notifies the date and time of receipt specified by the information. further comprising a location management device that manages the location information of the pickup and delivery staff indicating the location of the first mobile terminal;
The collection and delivery management device
Acquiring the location information of the pickup and delivery staff from the location management device;
Identifying the first mobile terminal of a collection and delivery member who meets the conditions for the collection and delivery member to collect and deliver the purchased item;
By specifying the first mobile terminal closest to the position of the purchased item among the identified first mobile terminals using the location information of the purchased item and the location information of the pickup and delivery staff, the purchased item 5. The purchase and delivery management system according to any one of claims 1 to 4, wherein the first mobile terminal possessed by a delivery and delivery member who is to collect and deliver is specified. The conditions for collecting and delivering the purchased items include an area where the collection and delivery staff can collect and deliver the purchased items, whether or not the collection and delivery of the purchased items are prioritized, and the number of the purchased items that can be collected by the collection and delivery staff. 6. The purchase pickup and delivery management system of claim 5, wherein at least one of the attributes is included. Further comprising one or more detection devices located in the commercial facility and detecting the first mobile terminal;
The detection device is
7. The purchased item collection and delivery management system according to claim 5, wherein when the first mobile terminal is detected, the pickup and delivery staff location information indicating the location of the first mobile terminal is transmitted to a location management device. Receipt date and time identification information for identifying the date and time of receipt of the purchased item specified by the purchaser of the purchased item purchased at the commercial facility, and the receiving location for identifying the receiving location of the purchased item specified by the purchaser register your identity,
identifying a first mobile terminal possessed by a collection and delivery worker who should collect and deliver the purchased item;
sending a request for notification of a request for collection and delivery of the purchased item to the identified first mobile terminal, and sending the request for collection and delivery of the purchased item and the position of the purchased item indicated by the location information of the purchased item to the first mobile terminal; let me know,
Based on the receipt date and time of the purchased item and the current time, the purchased item whose scheduled receipt time is approaching is identified,
A delivery notification request for the purchased item and the receiving place identification information for the purchased item are transmitted to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching, and the first mobile terminal , a pickup and delivery management device for notifying that the scheduled receipt time for the purchased item is approaching and the receiving location specified by the receiving location identification information. A collection and delivery management device that manages the collection and delivery of purchased items purchased at commercial facilities,
Receipt date and time identification information for identifying the date and time of receipt of the purchased item specified by the purchaser of the purchased item and receipt place identification information for identifying the receiving location of the purchased item specified by the purchaser are registered. ,
identifying a first mobile terminal possessed by a collection and delivery worker who should collect and deliver the purchased item;
sending a request for notification of a request for collection and delivery of the purchased item to the identified first mobile terminal, and sending the request for collection and delivery of the purchased item and the position of the purchased item indicated by the location information of the purchased item to the first mobile terminal; let me know,
Based on the receipt date and time of the purchased item and the current time, the purchased item whose scheduled receipt time is approaching is identified,
A delivery notification request for the purchased item and the receiving place identification information for the purchased item are transmitted to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching, and the first mobile terminal to notify that the scheduled receipt time for the purchased item is approaching and the receipt location specified by the receipt location identification information;
Purchasing collection and delivery management method. For the collection and delivery management device that manages the collection and delivery of purchased items purchased at commercial facilities,
Registering receipt date and time identification information for identifying the receipt date and time of the purchased item designated by the purchaser of the purchased item and receiving place identification information for identifying the receiving location of the purchased item designated by the purchaser a step;
identifying a first mobile terminal possessed by a pickup and delivery worker who is to pick up and deliver the purchased item;
sending a request for notification of a request for collection and delivery of the purchased item to the identified first mobile terminal, and sending the request for collection and delivery of the purchased item and the position of the purchased item indicated by the location information of the purchased item to the first mobile terminal; a step of notifying;
identifying a purchased item whose scheduled receipt time is approaching based on the date and time of receipt of the purchased item and the current time;
A delivery notification request for the purchased item and the receiving place identification information for the purchased item are transmitted to the first mobile terminal of the collection and delivery worker who has the purchased item whose scheduled receipt time is approaching, and the first mobile terminal , a step of notifying that the scheduled receipt time of the purchased item is approaching and the receiving location specified by the receiving location identification information.

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