JP7263282B2 - Methods and systems for supporting local economic revitalization - Google Patents

Description

FIELD OF THE INVENTION The present invention generally relates to computer technology that assists in revitalizing local economies.

Due to the progress of economic globalization and development of distribution, many consumer goods are produced in other countries and imported and exported across national borders. Today, the majority of consumers prefer large chain stores and global mail-order businesses to purchase products in search of cheaper products. The flow of funds to small businesses with regional characteristics (for example, shops and restaurants) is shrinking, and there is a need to revitalize the regional economy.

As a method of supporting the revitalization of the regional economy, a method of adopting a regional currency (which may include regional promotion coupons) that can be used at stores in the region is conceivable. However, in general, the incentives that motivate the use of community currencies are limited to a premium of a few percent to citizens of legal tender, and it is difficult to motivate them to continue using community currencies.

Therefore, it is conceivable to use the techniques disclosed in Patent Document 1 and Patent Document 2 instead of or in addition to using community currency.

JP 2019-191845 A Patent No. 5476571

According to the technique disclosed in Patent Literature 1, it is possible to promote sales to customers who have eaten together with customers who have paid the bill but have not yet paid the bill. According to the technology disclosed in Patent Literature 2, it is possible to improve the reliability of user comments.

The technologies disclosed in both Patent Literatures 1 and 2 may temporarily be able to motivate users to visit local stores or increase the number of users who visit local stores. do not have. However, it is difficult to sustainably support the revitalization of regional economies.

The computer processes a first exchange of value, which is payment for a transaction involving the purchase of goods or services at a store, in response to authorization received through at least one of a store terminal of a store in a local area and a user terminal of a user. I do. A computer accepts, through at least one of a store terminal and a user terminal, a user's selection of a user appreciation stamp, which is an expression of the user's gratitude to the store for the transaction, and a store appreciation stamp corresponding to the store's user's gratitude for the transaction. to process a second exchange of value, including the issuance of Both the first type score representing the magnitude of the user's contribution to the store and the second type score representing the magnitude of the user's contribution to the region influence the result of the second value exchange. The outcome of the second value exchange affects the score upon which the store's offer of benefits to the user depends.

We can sustainably support the revitalization of local economies.

1 shows a configuration example of an entire system according to an embodiment of the present invention; 4 shows a configuration example of a user terminal; 4 shows a configuration example of a store terminal; 4 shows the flow of a first example of a series of payment processes; An example of transition of screens displayed on the user terminal in the first example of the series of payment processing is shown. An example of transition of screens displayed on the store terminal in the first example of the series of payment processing is shown. FIG. 10 shows the flow of a second example of payment series processing; FIG. An example of transition of screens displayed on the user terminal in the second example of the series of payment processing is shown. An example of transition of screens displayed on the store terminal in the second example of the series of payment processing is shown. An example of the screen displayed on a shop terminal is shown.

In the following description, an "interface device" may be one or more interface devices. The one or more interface devices may be at least one of the following:
- One or more I/O (Input/Output) interface devices. An I/O (Input/Output) interface device is an interface device for at least one of an I/O device and a remote display computer. The I/O interface device to the display computer may be a communications interface device. The at least one I/O device may be any of a user interface device, eg, an input device such as a keyboard and pointing device, and an output device such as a display device.
- One or more communication interface devices. The one or more communication interface devices may be one or more of the same type of communication interface device (e.g., one or more NICs (Network Interface Cards)) or two or more different types of communication interface devices (e.g., NIC and It may be an HBA (Host Bus Adapter).

Also, in the following description, "memory" may be one or more memory devices, typically a main memory device. At least one memory device in the memory may be a volatile memory device or a non-volatile memory device.

Also, in the following description, a "persistent storage device" is one or more persistent storage devices. A permanent storage device is typically a non-volatile storage device (for example, an auxiliary storage device), and more specifically, for example, an HDD (Hard Disk Drive) or SSD (Solid State Drive).

Also, in the following description, "storage" may be at least memory of memory and persistent storage.

Also, in the following description, a "processor" is one or more processor devices. The at least one processor device is typically a microprocessor device such as a CPU (Central Processing Unit), but may be another type of processor device such as a GPU (Graphics Processing Unit). At least one processor device may be single-core or multi-core. At least one processor device may be a processor core. At least one processor device may be a broadly defined processor device such as a hardware circuit (for example, FPGA (Field-Programmable Gate Array) or ASIC (Application Specific Integrated Circuit)) that performs part or all of processing.

In the following description, the expression "xxx table" may be used to describe information that provides an output for an input. It may be structured data or unstructured data), or it may be a learning model such as a neural network that generates an output in response to an input. Therefore, the "xxx table" can be called "xxx information". Also, in the following description, the configuration of each table is an example, and one table may be divided into two or more tables, or all or part of two or more tables may be one table. may

Further, in the following explanation, the processing may be explained with the subject of "program". As it occurs while in use, the subject of processing may be a processor (or a device, such as a controller, having that processor). A program may be installed on a device, such as a computer, from a program source. The program source may be, for example, a program distribution server or a computer-readable (eg, non-temporary) recording medium. Also, in the following description, two or more programs may be implemented as one program, and one program may be implemented as two or more programs.

A "user" is a person who can purchase a product or service. A user may be called a consumer or a buyer.

In addition, "store" refers to a person who sells goods or services. A store may be called a business or a supplier.

In addition, a "clerk" means a person who belongs to a store. A store clerk is typically an employee, but is not limited to being an employee, and may be, for example, an owner.

An embodiment of the present invention will be described below with reference to the drawings. The currency adopted for payment in this embodiment is a legal currency such as the Japanese yen. A digital community currency (hereinafter sometimes simply referred to as “community currency”), which is a currency that can be used, may be adopted. As community currency, for example, there are two types of currency, "ticket" and "point". “Currency amount” is the amount of tickets (the number of tickets) or the amount of points (the number of points). A "coin" may correspond to either a ticket or a point.

FIG. 1 shows a configuration example of the entire system according to one embodiment of the present invention.

Multiple user applications, which are multiple application programs executed on multiple user terminals of multiple users (for example, users living in the area), and multiple stores in the area (areas targeted for economic revitalization support) There are a plurality of store applications, which are a plurality of application programs executed on a plurality of store terminals. In FIG. 1 , store 112 is one of a plurality of stores, store terminal 111 is an information processing terminal in store 112 , and store application 311 is a store application executed by store terminal 111 . The user 107 is one of one or more users who have visited the store 112, the user terminal 109 is an information processing terminal of the user 107, and the user application 211 is a user application executed by the user terminal 109. .

In this embodiment, computer system 101 responds to authorization received through at least one of store application 311 and user application 211 to make a first payment for a transaction involving the purchase of goods or services at store 112 . process the value exchange of Through at least one of the store application 311 and the user application 211, the computer system 101 accepts selection by the user 107 of a user appreciation stamp, which is an expression of gratitude of the user 107 to the store 112 regarding the transaction, and accepts the selection of the store 112 regarding the transaction. A second value exchange process including issuance of a store appreciation stamp corresponding to gratitude to the user is performed.

A first exchange of value is typically a so-called exchange of equivalents involving the purchase of goods or services and payment for that purchase. On the other hand, the second value exchange is a stamp exchange including user 107 giving the store 112 a user appreciation stamp and shop 112 giving the user 107 a store appreciation stamp, which is a so-called unequal exchange. is.

According to the result of the inventor's intensive study on the realization of revitalization of the regional economy, although equivalent exchange is economically fair, the power of capital is likely to work, and it is difficult to revitalize the regional economy only with equivalent exchange. It is considered to be Considering the region from various perspectives, there are resources in the region that are difficult to convert into the value of legal currency.

Therefore, the introduction of unequal exchange to equivalent exchange is considered to contribute to sustainably supporting the revitalization of regional economies.

In recent years, electronic payment has become popular, and electronic payment is often adopted as a technical equivalent exchange. Therefore, it is desirable that the unequal exchange is also a technical unequal exchange.

Therefore, stamp exchange (electronic exchange of stamps) performed through at least one of the user terminal and the store terminal is adopted as a technical unequal exchange. 2. Description of the Related Art It is widely practiced to have a store stamp a stamp card issued by a store each time a product or service is purchased (or according to the size of the payment amount). In addition, in communication between individuals on SNS (Social Networking Service), the use of stamps instead of sentences is widely practiced. For this reason, in local stores, it is technically unequal to exchange metaphors such as stamps with areas as ``the user's thoughts about the store'' to express gratitude (evaluation) to the store. is also an acceptable method. Therefore, sustained use is expected.

Information can also be associated with the stamp. Therefore, in the present embodiment, for each user, in addition to a store contribution score (an example of a first type score) representing the degree of contribution of the user to the store, a regional contribution score representing the degree of contribution of the user to the region (an example of the score of the second type) is prepared. When a contribution (typically payment) to the store 112 is made, the regional contribution score for the area where the store 112 is located is updated in addition to the store contribution score corresponding to the store 112 . Such store contribution score and community contribution score affect the result of the second value exchange between store 112 and user 107 . The result of the second value exchange then affects the score on which the offer of benefits from store 112 to user 107 depends.

From the above, it can be expected that the user 107 will be attached to the local area, economic activity will be accelerated, and continuous support for local economic activity will be provided.

Computer system 101 accepts selection of a user appreciation stamp through at least one of store application 311 and user application 211 along with approval of the first value exchange. In other words, the user appreciation stamp is selected (applied) at the timing of payment. Payment is typically a mandatory act for the purchase of goods or services. At the timing of this essential action, the action of selecting (applying) a user appreciation stamp is performed. As a result, it is easier to carry out an unequal exchange including the selection (giving) of the user appreciation stamp than to set the timing of selection of the user appreciation stamp to the user's discretion, and as a result, the activation of the local economy. It is possible to increase the sustainability of support for

The computer system 101 displays on the display device 140 installed in the shop 112 the score based on the plurality of user appreciation stamps received from the plurality of users in the second value exchange with the plurality of users who have traded with the shop 112. Information representing cumulative results may be displayed. As a result, it is possible to know how the store 112 is attached to the store 112 by a plurality of users. In other words, it can contribute to sustainable support for revitalizing the local economy.

For each of a plurality of shops in an area, there are an individual score for each user of the shop and an overall score of the shop as scores on which the provision of benefits from the shop to the user of the shop depends. For each store, the individual score for each user of the store is a value based on a set of scores based on the score associated with the store appreciation stamp given to the user from the store (in this embodiment, the cumulative value ) and is a value that affects the provision of benefits from the store to the user. On the other hand, for each store, the overall score of the store is a value based on a set of scores (this In terms of form, it is a cumulative value), and it is a value that affects the provision of benefits to all the users. In other words, there are two types of benefits offered by the store 112 to the user 107 : benefits provided individually and benefits offered to all users including the user 107 . Therefore, the purchase of goods or services at the store 112 by the user 107 contributes not only to the user receiving benefits, but also to other users who are attached to the store 112 receiving benefits. The computer system 101 manages such scores and updates them according to the scores of the selected user appreciation stamps, so that the user 107 can be individually provided with special benefits, or the store 112 can Benefits may be provided to all users who have made payments for a certain period of time. Users who use the store 112 during the same period tend to feel the need to support the community through the store 112 . As a result, we can contribute to sustainable support for revitalizing the local economy.

The computer system 101 identifies the regional contribution of the user 107 and the store contribution of the user 107 for the store 112 from the database 103 (an example of management information). In this embodiment, the regional contribution level is an example of the degree of regional contribution, and the store contribution level is an example of the degree of store contribution. , may be an example of store contribution.

Computer system 101 corrects the score associated with the received user appreciation stamp (user appreciation stamp selected by user 107) based on both the identified regional contribution and store contribution. Computer system 101 adds the corrected score to each of the individual score for user 107 at store 112 and the overall score for store 112 . That is, the score added to the individual score and the overall score depends on the score of the user appreciation stamp and the degree of regional contribution and store contribution of the user 107 . Even if the user contributes to any store belonging to the area, the user contributes to the area through each store, and in addition to increasing the store contribution score for each store, the regional contribution score also increases. If the regional contribution score increases, the score added to both the individual score and the overall score will further increase according to the store contribution score. Both the individual score and the overall score are scores that affect the provision of benefits from the store to the user. As a result, we can contribute to sustainable support for revitalizing the local economy.

The present embodiment will be described in detail below.

A user 107 who has visited the store 112 has a user terminal 109 . A user terminal 109 is an information processing terminal of the user 107 . A user terminal 109 executes a user application 211 . Specifically, for example, as shown in FIG. 2, the user terminal 109 may be a smart device such as a smart phone or tablet having a touch screen 203 . User terminal 109 has interface device 201, storage device 202, touch screen 203, camera 204, microphone 205, speaker 206, and processor 207 connected thereto. Storage device 202 stores user application 211 . The user application 211 is an example of an application program downloaded from a program distribution server through the interface device 201 and stored in the storage device 202, for example. The processor 207 reads the user application 211 from the storage device 202 and executes the application 211 .

The store 112 has a store terminal 111 used by the store clerk 108 and a display device 140 that can be viewed by a plurality of people including the store clerk 108 and the user 107 in the store 112 .

The store terminal 111 is an information processing terminal of the store 112 . The shop terminal 111 executes the shop application 311 . Specifically, for example, as shown in FIG. 3, the store terminal 111 may be a smart device such as a smart phone or tablet having a touch screen 303 . The store terminal 111 has an interface device 301, a storage device 302, a touch screen 303, a camera 304, a microphone 305, a speaker 306, and a processor 307 connected thereto. Storage device 302 stores store application 311 . The store application 311 is an example of an application program downloaded from the program distribution server through the interface device 301 and stored in the storage device 302, for example. The processor 307 reads the store application 311 from the storage device 302 and executes the application 311 .

The display device 140 displays the input information, such as the store's overall score and its breakdown. The store terminal 111 may also serve as the display device 140 without the display device 140 .

As shown in FIG. 1, the user terminal 109, the store terminal 111, and the display device 140 communicate with the computer system 101 through a network (for example, the Internet) not shown. A local economy activation support system according to one embodiment includes a store application 311 , a user application 211 and a computer system 101 .

Computer system 101 is an example of a computer system. The computer system 101 may be a system configured with one or more physical computers in this embodiment, or instead of such a system, a computing resource group including multiple types of computing resources (for example, a cloud platform). It may also be an implemented system (eg, a cloud computing system). The computer system 101 has an interface device 401, a storage device 402 and a processor 403 connected thereto.

Communication is performed with the store terminal 111 , the user terminal 109 and the display device 140 through the interface device 401 .

The storage device 402 stores a program executed by the processor 403 and a database (hereinafter referred to as DB) 103 that is referenced and/or updated by the processor 403 . Programs include, for example, a settlement management program 411, a stamp management program 412, a community contribution management program 413, and a store management program 414. DB103 contains the user table 501, the shop table 502, the stamp table 503, the area contribution correction rule table 504, the shop contribution correction rule table 505, and Others506, for example.

A user table 501 holds information about each user. For example, the user table 501 includes, for each user, a user ID, password, user name, email address, device ID of the user terminal 109, ID of the user application 211 executed on the user terminal 109, charged amount, store It includes information representing store contribution score (for each store ID), store contribution level for each store, community contribution score, community contribution level, and purchase history.

For each user, the store contribution score for each store is the cumulative value of scores given to the user as compensation for contribution to the store.

For each user, the store contribution level for each store is the level of the store contribution score corresponding to the store. For example, when the store contribution score reaches "100", the store contribution level may be increased from "1" to "2". The relationship between the store contribution score and the store contribution level may be common regardless of the store, or may differ depending on the store.

For each user, the regional contribution score is the cumulative value of scores given to the user as consideration for contribution to the region. The store contribution score does not increase even if contributions (typically purchases of goods or services) are made to stores other than the store corresponding to the store contribution score, but the community contribution score increase even if contributions are made to

For each user, the local contribution level is the level of the local contribution score. For example, when the regional contribution score reaches "200", the store contribution level may be raised from "2" to "3".

For each user, the user history is when and at which store the user purchased what product or service. For example, the user history may include the time of purchase (eg, the time the payment was made), the store ID, and the ID of the product or service purchased.

The store table 502 holds information about each store. For example, the store table 502 includes, for each store, store ID, store name, individual score for each user (each user ID), individual score threshold value, individual benefit, overall score, overall score threshold value, overall benefit, overall score breakdown, and sales Contains information representing history.

For each store, the individual score for each user is the accumulated score based on the scores associated with the store appreciation stamps given to the user by the store. That is, an individual score is a score given to a user. When the individual score reaches the individual score threshold, the store provides a benefit (individual benefit) to the user corresponding to the individual score. Specifically, for example, the individual benefit issued by the store management program 414. is transmitted to the user application 211.

For each store, the overall score is the accumulated score based on the scores associated with the user appreciation stamps given by users who made payments at that store during a certain period of time. That is, the overall score is the score given to the store. When the overall score reaches the overall score threshold, the store provides benefits (overall benefits) to all users who have made payments at the store for a certain period of time. Specifically, for example, issued by the store management program 414 The information representing the overall benefit thus received is transmitted to the user applications 211 of all users who made payments at the store during a certain period. Note that the “certain period” may be, for example, a period from when the overall score reaches the overall score threshold last time until the overall score reaches the overall score threshold this time.

For each store, the overall score breakdown is the score (or the ratio of the score) of each of a plurality of gratitude items (evaluation items) in the overall score. As will be described later, a user appreciation stamp is associated with a plurality of subscores corresponding to a plurality of appreciation items (evaluation items), and the score associated with the user appreciation stamp is the sum of the plurality of subscores. OK.

For each store, the sales history is which user purchased what product or service when at the store. For example, the sales history may include the time of the sale (eg, the time the payment was made), the user ID, and the ID of the goods or services purchased. From the sales history, it can be known when and by which user the product or service was purchased from the store.

A stamp table 503 holds information about stamps. A stamp table 503 holds information about stamps. In this embodiment, the 'stamp' includes a store appreciation stamp as well as a user appreciation stamp, as described above. The "store appreciation stamp" is an expression of gratitude to the user of the store. A "user appreciation stamp" is an expression of the user's appreciation for the store.

For example, the stamp table 503 includes, for each user appreciation stamp, an ID of the user appreciation stamp, an image of the user appreciation stamp (or a link to the image), and one or more gratitude items associated with the user appreciation stamp. (evaluation item), a score associated with the user gratitude stamp, and subscores for each gratitude item (each evaluation item) (that is, score breakdown of the user gratitude stamp). For each user appreciation stamp, the sum of one or more sub-scores respectively corresponding to one or more items of appreciation may be the score associated with that user appreciation stamp.

In addition, for example, the stamp table 503 includes, for each store appreciation stamp, an image of the store appreciation stamp (or a link to the image), the ID of the store issuing the store appreciation stamp, and the store appreciation stamp. contains information representing the score that

The regional contribution correction rule table 504 holds information regarding rules for correcting the score associated with the selected user appreciation stamp based on the regional contribution level. For example, the regional contribution correction rule table 504 indicates, for each of a plurality of gratitude items (evaluation items), a multiplication factor (an example of weight) for a sub-score corresponding to the gratitude item for each level value of the regional contribution level.

The shop contribution correction rule table 505 holds information on rules for correcting the score associated with the selected user appreciation stamp based on the shop contribution level. For example, the store contribution correction rule table 505 indicates, for each of a plurality of thank you items (evaluation items), for each level value of the store contribution level, a multiplying factor (an example of weight) for the subscore corresponding to the thank item.

Others 506 includes information other than the information held by the tables 501 to 505 described above. For example, the Others 506 may include information representing the correspondence relationship between the community contribution score and the community contribution level (for example, information representing conditions for promotion to the next level (necessary community contribution score) for each community contribution level). Also, for example, the Others 506 is information representing the correspondence relationship between the store contribution score and the store contribution level for each store (for example, information representing the promotion condition (required store contribution score) to the next level for each store contribution level). may include Also, for example, Others 506 may include information (eg, addresses) for each of the one or more display devices for each store.

An example of the flow of processing performed in this embodiment will be described below. In addition, in the following description, the store 112 is assumed to be a restaurant. Also, in the following description, "UI" is an abbreviation for User Interface, and typically may be GUI. Also, in the following description, buttons and tools on the UI are examples of UI components.

With reference to FIG. 4, the flow of the first example of payment series processing will be described. 5 and 6 will be referred to accordingly.

The home UI of the user application 211 of the user terminal 109 is, for example, the home UI 551 illustrated in FIG. The home UI 551 displays the charged amount and the user's 107 regional contribution level. For example, the user application 211 obtains information representing the local contribution level of the user 107 (and information representing the store contribution level corresponding to the user 107 and the store 112) from the user table 501 through the local contribution management program 413 of the computer system 101. is obtained, and the information is stored in the storage device 202 of the user terminal 109 .

The shop terminal 111 is used for face-to-face payment between the user 107 and the store clerk 108 . First, the store application 311 displays a settlement start UI on the touch screen 303 of the store terminal 111 in response to an operation from the store clerk 108 (S401 in FIG. 4). As illustrated in FIG. 6, the settlement start UI 651 is a UI displayed by the store application 311 when, for example, the customer service button 649 is pressed and a predetermined operation is performed. The settlement start UI 651 displays a two-dimensional barcode display button 661 and a gratitude bucket 660 .

The two-dimensional barcode display button 661 is a button for accepting a request to display a two-dimensional barcode for displaying the payment UI. In this embodiment, based on the information from the store terminal 111 (for example, information representing the product or service (food and drink in this example) purchased by the user 107 and the price thereof), the payment information is processed by the payment management program of the computer system 101. 411 (eg, the generated payment information is included as part of Others 506). “Payment information” includes information representing the amount charged to the user 107 .

The gratitude bucket 660 is an example of gratitude status information (information representing the status of the users' gratitude towards the store 112) representing the relationship between the overall score of the store 112 up to the present time and the overall score threshold. The amount of water 669 in the gratitude bucket 660 represents the magnitude of the overall score. The size of the overall gratitude bucket 660 represents the size of the overall score threshold. Gratitude bucket 660 may be displayed as follows, for example. For example, the store management program 414 identifies the overall score and overall score threshold of the store 112 from the store table 502, transmits information representing the identified overall score and overall score threshold to the store application 311, and the store application 311 Based on the information, a thank you bucket 660 is generated and displayed.

The user 107 (or store clerk 108) who saw the settlement start UI 651 presses the two-dimensional barcode display button 661 (S402 in FIG. 4). Then, the two-dimensional barcode UI 652 illustrated in FIG. 6 is displayed on the touch screen 303 of the store terminal 111 by the store application 311 . The two-dimensional barcode UI 652 displays a two-dimensional barcode 671 for displaying the payment UI. The user 107 reads the two-dimensional barcode 671 through the camera 204 using the user application 211 of the user terminal 109 . The user application 211 then connects to the computer system 101 according to the information associated with the two-dimensional barcode 671 (S403 in FIG. 4). In response to the connection, the payment management program 411 reads the payment information corresponding to the two-dimensional barcode 671 (S404 in FIG. 4), and notifies the read payment information to the user application 211 (S405 in FIG. 4). The user application 211 displays a payment UI based on the payment information on the touch screen 203 of the user terminal 109 (S406 in FIG. 4).

As shown in FIG. 5, for example, the payment UI 552 is a UI for making payments, and displays a payment amount 581, a user appreciation stamp selection tool 582, a stamp effect correction 583, and an approval button 562.

The payment amount 581 is information representing the amount paid by the user 107 . The payment amount 581 may be the amount indicated by the payment information itself, or may be the amount after a predetermined discount (for example, coupon) is applied to the amount.

The user appreciation stamp selection tool 582 is a tool for selecting user appreciation stamps that the user 107 will provide to the store 112 . The user appreciation stamp 561 shown in FIG. 5 is a stamp with the message "It was delicious!". For example, information on each user appreciation stamp (for example, information representing an image, score, and score breakdown for each user appreciation stamp) is downloaded in advance from the stamp management program 412 to the storage device 202 of the user terminal 109 through the user application 211. you can Based on this information, the user application 211 may switch the displayed user appreciation stamp in response to the operation of the tool 582 by the user 107 . According to the example shown in FIG. 5, assume that the user appreciation stamp 561 has been selected.

The stamp effect correction 583 is information representing correction details of the score associated with the user appreciation stamp 561 selected using the tool 582 (the stamp effect of the user appreciation stamp 561). For example, the regional contribution correction rule table 504 and the store contribution correction rule table 505 may be downloaded in advance from the stamp management program 412 to the storage device 202 of the user terminal 109 through the user application 211 . Based on the information, the regional contribution level corresponding to the user 107, and the store contribution level corresponding to the user 107 and the store 112, the user application 211 may determine the correction content. That is, the user application 211 specifies a multiplier (eg, x1.4) corresponding to the local contribution level of the user 107 and a multiplier (eg, x1.3) corresponding to the store contribution level of the user 107 for the store 112. , and multiplying the score of the user appreciation stamp 561 by an average scale factor (eg, x1.35) of those scale factors.

The user 107 confirms the payment amount 581 , selects the user appreciation stamp 561 , confirms the stamp effect correction 583 , and presses the approval button 562 of the payment UI 552 . This corresponds to approval of the payment amount 581 and selection of the user appreciation stamp 561 (confirmation of selection) (S407 in FIG. 4).

The user application 211, in response to the approval of S407, transmits a payment request to the payment management program 411 of the computer system 101 (S408A). A payment request may be associated with, for example, a user ID, a shop ID, and a payment amount. In response to this request, the settlement management program 411 performs settlement processing (for example, a so-called fund transfer processing that reduces the charge amount of the user 107 and adds the amount to the account of the store 112) (S409 in FIG. 4). 211 (S410). This settlement process is an example of the first value exchange process.

For example, after S408A or in parallel with S408A, the user application 211 transmits a stamp exchange request to the stamp management program 412 of the computer system 101 in response to the selection of S407 (S408B). The stamp exchange request may be associated with, for example, a user ID, a store ID, and a user appreciation stamp ID (user appreciation stamp ID). At least a part of S411 to S418 (including threshold reach determination described later) performed in response to the stamp exchange request is an example of the second exchange process. Of S411 to S418, S415 to S418 are replaced with S425 to S428 shown in FIG. 7 when the determination result that the threshold value has been reached is obtained in the threshold value attainment determination process.

In response to the stamp exchange request of S408B, the stamp management program 412 transmits a score correction request to the regional contribution management program 413 (S411 in FIG. 4). This score correction request may be associated with, for example, a user ID, a store ID, and a user appreciation stamp ID.

In response to the score correction request of S411, the regional contribution management program 413 identifies the regional contribution level corresponding to the user 107 from the user table 501, and sets the multiplier corresponding to the regional contribution level (hereinafter referred to as the regional contribution multiplier) to the region. Identify from the contribution correction rule table 504 (S412 in FIG. 4). The regional contribution management program 413 transmits a score correction request to the store management program 414 (S413 in FIG. 4). This score correction request may be associated with, for example, a user ID, a store ID, a user appreciation stamp ID, and a local contribution ratio.

In response to the score correction request of S413, the following processing is performed (S414 in FIG. 4). That is, the store management program 414 identifies the store contribution level corresponding to the user 107 and the store 112 from the user table 501, and calculates the ratio corresponding to the store contribution level (hereinafter referred to as the store contribution ratio) from the store contribution correction rule table 505. Identify. The store management program 414 calculates an average rate based on the regional contribution rate and the store contribution rate. Store management program 414 issues a store appreciation stamp corresponding to store 112 to user 107 . Store management program 414 updates both the overall score and the individual scores based on the average multiplier. Specifically, for example, the store management program 414 multiplies the user appreciation score (subscore for each gratitude item), which is the score of the user appreciation stamp 561, by the average magnification to calculate the corrected user appreciation score. , the corrected user appreciation score is added to the overall score of the store 112 . Further, for example, the store management program 414 multiplies the store appreciation score, which is the score of the store appreciation stamp, by the average magnification to calculate the corrected store appreciation score, and stores the corrected store appreciation score as the store appreciation score. is added to the user's 107 individual score for

The store management program 414 determines whether or not the updated overall score has reached the overall score threshold, and whether or not the updated individual score has reached the individual score threshold. This is done based on the store table 502 . In the example shown in FIG. 4, it is assumed that the updated overall score has not reached the overall score threshold and the updated individual score has not reached the individual score threshold.

The store management program 414 receives at least one of information representing the relationship between the updated overall score and the overall score threshold (for example, the updated gratitude bucket 660) and information representing the breakdown of the updated overall score, It is displayed on the display device 140 (S415 in FIG. 4). In S415, instead of or in addition to the display device 140, the shop management program 414 displays the payment completion UI 653 shown in FIG. A UI showing an example gratitude bucket 660 may be displayed.

The store management program 414 notifies the stamp management program 412 of completion (S416 in FIG. 4).

The stamp management program 412 records in the user history of the user table 501 that the user 107 has selected the user appreciation stamp 561 (S417 in FIG. 4). The stamp management program 412 notifies the user application 211 of completion (S418 in FIG. 4). The user application 211 displays the settlement completion UI (S419 in FIG. 4). As shown in FIG. 5, for example, the settlement completion UI 553 is a UI for notifying the completion of settlement, and displays a store appreciation stamp 591 and stamp accumulation record 592 . A store appreciation stamp 591 is a store appreciation stamp issued to the user 107 by the store 112 . The stamp accumulation record 592 is an example of information representing individual scores with respect to individual score thresholds.

The settlement management program 411 transmits information representing the record of the settlement process (S409 in FIG. 4) (for example, information representing the user ID, store ID, and payment amount) to the community contribution management program 413 (S421 in FIG. 4). . Based on the information, the regional contribution management program 413 updates the regional contribution score of the user 107 and the store contribution score corresponding to the user 107 and the store 112 (S422). The regional contribution management program 413 raises the regional contribution level if the updated regional contribution score meets the conditions for level promotion. The regional contribution management program 413 raises the store contribution level if the updated store contribution score meets the level promotion conditions for the store contribution level of the store 112 . Level promotion conditions may be specified from Others 506, for example. The regional contribution management program 413 notifies the user application 211 of the regional contribution level (and store contribution level) based on the updated regional contribution score (and store contribution level) (S423 in FIG. 4). The user application 211 displays the notified regional contribution level (and store contribution level), for example, on the home UI or another UI (S424 in FIG. 4).

FIG. 7 shows the flow of a second example of payment series processing. At that time, FIG. 8 and FIG. 9 will be referred to as appropriate.

The difference from FIG. 4 is that the overall score reaches the overall score threshold and the individual score reaches the individual score threshold in the threshold reach determination.

Therefore, S425 is performed instead of S415. That is, in S425 of FIG. 7, the store management program 414 displays, on the store terminal 111, the settlement completion UI 951 (see FIG. 9) indicating that the updated overall score has reached the overall score threshold, and In 111, a privilege providing UI 952 is displayed that indicates that all users who have made payments at the store 112 during a certain period have been granted a privilege. At least one of the settlement completion UI 951 and privilege provision UI 952 may be displayed on the display device 140 . Note that when the overall score reaches the overall score threshold, the store management program 414 may reset the overall score to an initial value (for example, zero), count the number of times the overall score reaches the overall score threshold, and You may perform the process which determines a privilege according to the frequency|count.

S426 to S429 in FIG. 7 may be the same as S416 to S419 in FIG. 4, but the payment completion UI displayed in S429 is replaced with payment completion UI 851 shown in FIG. , the privilege providing UI 852 or 853 shown in FIG. That is, according to the stamp accumulation record 592 indicated by the settlement completion UI 851, it can be seen that the individual score has reached the individual score threshold. According to the privilege providing UI 852 displayed after that, it can be seen that a so-called cashback was given as a privilege for reaching the individual score or the individual score threshold. According to the privilege provision UI 853 displayed instead of the privilege provision UI 852, it can be seen that a free cup of coffee ticket was provided as a benefit for reaching the individual score or the individual score threshold. When the store management program 414 detects that the individual score has reached the individual score threshold, the store 112 provides the user application 211 of the user 107 with an individual privilege provided on the condition that the individual score reaches the individual score threshold. Processing may be performed to provide. When the store management program 414 detects that the overall score has reached the overall score threshold, the overall benefit provided on the condition that the overall score reaches the overall score threshold is distributed from the store 112 to all users (in a certain period of time A process for providing the information to the user application 211 of all users who have paid at the store 112 may be performed.

The store application 311 of the store terminal 111, for example, when the management button is pressed on the payment completion UI displayed on the touch screen 303 of the store terminal 111 at an arbitrary timing, as shown in FIG. A breakdown UI 1051 displaying the breakdown of is displayed on the store terminal 111 . The breakdown of the overall score is based on the accumulation of user appreciation stamps. That is, in the present embodiment, a subscore is associated with each of one or more items of gratitude for each user gratitude stamp, and the subscores are accumulated for each of the items of gratitude. Therefore, the store side can collect information representing users' impressions of the store without taking questionnaires from users visiting the store.

Although one embodiment has been described above, this is an example for explaining the present invention, and is not intended to limit the scope of the present invention only to this embodiment. The present invention can also be implemented in various other forms. For example, part of the processing performed by at least one of the user application 211 and the store application 311 (that is, the so-called edge) may be performed by the computer system 101 (that is, the so-called core), or part of the processing that the computer system 101 performs. may be performed by at least one of the user application 211 and the store application 311 .

101: Computer system

Claims (10)

A transaction including the purchase of goods or services at a store in response to approval received by a computer through at least one of a store terminal, which is an information processing terminal of a store in a region, and a user terminal, which is a user's information processing terminal. process the first value exchange, which is payment for
A computer receives, through at least one of the store terminal and the user terminal, a selection by the user of a user appreciation stamp, which is an expression of the user's gratitude to the store for the transaction, and the store's stamp for the transaction. Perform a second value exchange process including issuing a store appreciation stamp corresponding to gratitude to the user,
Both the first type score representing the magnitude of the user's contribution to the store and the second type score representing the magnitude of the user's contribution to the region affect the result of the second value exchange. death,
the result of the second value exchange affects a score on which the provision of benefits from the store to the user depends;
How to help revitalize local economies. a computer, via at least one of the store terminal and the user terminal, accepting selection of the user appreciation stamp along with approval of the first value exchange;
The method of claim 1. The computer displays, on a display device installed in the store, the result of accumulating scores based on the plurality of user appreciation stamps received from the plurality of users in the second value exchange with the plurality of users who have traded with the store. display information representing the
The display device is the store terminal or a device different from the store terminal,
The method of claim 1. For each of the plurality of stores in the region, there are an individual score for each user of the store and an overall score of the store as the score on which the provision of benefits from the store to the user of the store depends,
For each store, the individual score for each user of the store is a value based on a set of scores based on the scores associated with the store appreciation stamp given to the user by the store, A value that affects the provision of benefits to users,
For each store, the store's overall score is a value based on a set of scores based on scores associated with user appreciation stamps given by each of all users who made payments at the store during a certain period, A value that affects the provision of benefits to all such users,
The method of claim 1. A computer identifies the user's regional contribution and the user's store contribution with respect to the store from management information;
The management information includes, for each of a plurality of users, information representing the user's store contribution for each store and the user's regional contribution,
For each user, the degree of regional contribution is a degree that depends on the user's regional contribution score and represents the magnitude of contribution to the region,
For each user, a community contribution score is based on a set of scores given to the user in exchange for contributions to the community;
For each user, the store contribution degree for each store is a degree that depends on the store contribution score of the user for the store and represents the degree of contribution to the store,
For each user, the store contribution score for each store is a cumulative value of scores given to the user as compensation for contribution to the store,
For each user, the first type score is the store contribution score,
For each user, the second type score is the regional contribution score;
A computer corrects the score associated with the received user appreciation stamp based on both the identified regional contribution and store contribution;
A computer adds the corrected score to each of the individual score for the user of the store and the overall score of the store,
The management information includes information representing, for each of the plurality of stores in the region, an individual score for each user of the store and an overall score of the store,
5. The method of claim 4. a plurality of user application programs, which are a plurality of application programs executed on a plurality of user terminals of a plurality of users;
a plurality of store application programs, which are a plurality of application programs executed on a plurality of store terminals in a plurality of stores in a region;
a computer system communicating with the plurality of user application programs and the plurality of store application programs via a network;
In response to the approval received by the computer system through at least one of a store application program of a store terminal of any store in the region and a user application program of a user terminal of any user in the store, process a first exchange of value, which is payment for a transaction involving the purchase of goods or services at a store;
The computer system, through at least one of the store application program and the user application program, accepts selection by the user of a user appreciation stamp that is an expression of the user's gratitude to the store for the transaction; Perform a second value exchange process including issuance of a store appreciation stamp corresponding to gratitude to the user of the store,
Both the first type score representing the magnitude of the user's contribution to the store and the second type score representing the magnitude of the user's contribution to the region affect the result of the second value exchange. death,
the result of the second value exchange affects a score on which the provision of benefits from the store to the user depends;
A system that supports the revitalization of local economies. the computer system, through at least one of the store application program and the user application program, accepts selection of the user appreciation stamp along with approval of the first value exchange;
7. A system according to claim 6. The computer system displays on a display device installed in the store a score based on a plurality of user appreciation stamps received from the plurality of users in a second value exchange with the plurality of users who have made transactions with the store. display information representing the cumulative result,
The display device is the store terminal or a device different from the store terminal,
7. A system according to claim 6. For each of the plurality of stores in the region, there are an individual score for each user of the store and an overall score of the store as the score on which the provision of benefits from the store to the user of the store depends,
For each store, the individual score for each user of the store is a value based on a set of scores based on the scores associated with the store appreciation stamp given to the user by the store, A value that affects the provision of benefits to users,
For each store, the store's overall score is a value based on a set of scores based on scores associated with user appreciation stamps given by each of all users who made payments at the store during a certain period, A value that affects the provision of benefits to all such users,
7. A system according to claim 6. The computer system identifies the user's local contribution level and the user's store contribution level for the store from the management information managed by the computer system,
The management information includes, for each of a plurality of users, information representing the user's store contribution for each store and the user's regional contribution,
For each user, the degree of regional contribution is a degree that depends on the user's regional contribution score and represents the magnitude of contribution to the region,
For each user, a community contribution score is based on a set of scores given to the user in exchange for contributions to the community;
For each user, the store contribution degree for each store is a degree that depends on the store contribution score of the user for the store and represents the degree of contribution to the store,
For each user, the store contribution score for each store is a cumulative value of scores given to the user as compensation for contribution to the store,
For each user, the first type score is the store contribution score,
For each user, the second type score is the regional contribution score;
The computer system corrects the score associated with the received user appreciation stamp based on both the identified regional contribution and store contribution;
The computer system adds the corrected score to each of the individual score for the user of the store and the overall score of the store,
The management information includes information representing, for each of the plurality of stores in the region, an individual score for each user of the store and an overall score of the store,
10. System according to claim 9.

Images