JP7259168B1 - Anomaly response system and anomaly response method - Google Patents

Abstract

An anomaly handling system and an anomaly handling method for facilitating appropriate handling of anomalies are provided. SOLUTION: An abnormality handling system 1 receives abnormality information L1 of an electrical equipment 2, and among electric engineers 4 who are close to the electrical equipment 2 having an abnormality, an electrician capable of responding to the abnormality content of the abnormality information L1 in consideration of the skill level. An acquisition unit that acquires the electrician identification information of the engineer 4, an instruction unit that transmits an instruction to respond to the electric equipment 2 to the terminal of the electrician 4 selected according to a predetermined condition from the electrician identification information that has been acquired, and the electrician 4 and a storage unit that stores the response result of the electrical equipment 2 by. [Selection drawing] Fig. 1

Description

The present invention relates to an anomaly handling system and an anomaly handling method.

Conventionally, techniques have been proposed for detecting abnormal equipment and providing information on the equipment to vendors. For example, Patent Literature 1 discloses a system that detects an abnormality in equipment installed at a remote location and provides maintenance information necessary for performing maintenance.

JP 2006-318270

In dealing with anomalies in electrical equipment, the content of anomalies that can be dealt with by an electrician or other person who deals with anomalies may vary depending on the skill level. Therefore, it is necessary to appropriately select a person who has the skills to deal with the content of the anomaly, and to request dispatch. However, although Patent Document 1 mentions the selection of workers with skills capable of coping with anomalies, there is no disclosure of a selection method. is difficult to do properly.

The present invention has been made to solve such problems, and its object is to provide an anomaly handling system and an anomaly handling method that facilitate appropriate handling of anomalies.

In order to achieve the above object, the abnormality handling system according to the present invention receives abnormality information of electrical equipment, and considers the abnormality content and skill level of the abnormality information among electric engineers close to the abnormal electrical equipment. An acquisition unit that acquires electric engineer identification information of electric engineers who can handle electrical equipment, and an electric equipment handling instruction is transmitted to terminals of electric engineers selected according to predetermined conditions from the acquired electric engineer identification information, and electric engineers who can handle electric equipment an instruction unit that transmits a response instruction to the electric engineer selected from among the electrical engineers and an instruction that no response is required to other electric engineers; and a storage unit that stores the response result of the electrical equipment by the electric engineer.
In addition, the anomaly handling system according to the present invention receives anomaly information of electrical equipment, and among electric engineers close to the electrical equipment with an anomaly, an electric engineer who can respond in consideration of the content of the anomaly and the skill level of the anomaly information. An acquisition unit that acquires identification information, an instruction unit that transmits a response instruction for electrical equipment to a terminal of an electrician selected according to a predetermined condition from the electrical engineer identification information that has been obtained, and a response result for electrical equipment by the electric engineer is stored. a storage unit that stores electrician identification information and electrician information in which skill level categories are associated with each other; An electric engineer with a skill level is dealt with, and when the content of the abnormality is the second abnormality classification, an electric engineer with a second skill level higher than the first skill level is dealt with, and the instruction unit When the content of the abnormality is the second abnormality classification, a response instruction is transmitted to the plurality of electric engineers of the first skill level and the second skill level.
In addition, the anomaly handling system according to the present invention receives anomaly information of electrical equipment, and among electric engineers close to the electrical equipment with an anomaly, an electric engineer who can respond in consideration of the content of the anomaly and the skill level of the anomaly information. An acquisition unit that acquires identification information and a terminal of an electrician selected according to a predetermined condition from among the electrician identification information that has been acquired, and an electric equipment handling instruction is transmitted to the electrician selected from among the electricians that can handle the electrician. and an instruction unit that transmits a response instruction and transmits a response unnecessary instruction to another electrician.

In order to achieve the above object, an abnormality handling method according to the present invention is an abnormality handling method in an abnormality handling system, wherein the abnormality handling system receives abnormality information of electrical equipment, Among electric engineers, the electric engineer identification information of the electric engineers who can respond in consideration of the abnormality content and skill level of the abnormality information is acquired, and the electric equipment is assigned to the electric engineer selected according to the predetermined conditions from the acquired electric engineer identification information. , the response instruction is transmitted to the electric engineer selected from among the electrical engineers who can respond, the response unnecessary instruction is transmitted to the other electric engineers, and the response result of the electrical equipment by the electric engineer is stored.
Further, an abnormality handling method according to the present invention is an abnormality handling method in an abnormality handling system. Acquire electrician identification information of electricians who can respond in consideration of the content of the abnormality and skill level, and send instructions to respond to electrical equipment to electricians selected according to predetermined conditions from the acquired electrician identification information. A response instruction is transmitted to electric engineers selected from among the possible electric engineers, and a response non-response instruction is transmitted to other electric engineers.
An abnormality handling method according to the present invention is an abnormality handling method in an abnormality handling system. Acquire the electrician identification information of electricians who can respond in consideration of the content of the abnormality and the skill level, Stores the response result of the electrical equipment by the engineer, has electrical engineer information that associates the electrical engineer identification information with the classification of the skill level, and the first skill level when the abnormality content is the first abnormality classification If the content of the abnormality is the second abnormality classification, the electric engineer of the second skill level higher than the first skill level corresponds to the electric engineer, and the content of the abnormality is the second abnormality classification. , a response instruction is transmitted to a plurality of electric engineers of the first skill level and the second skill level.

According to the anomaly handling system and an anomaly handling method according to the present invention using the above means, it is possible to provide an anomaly handling system and an anomaly handling method that facilitate appropriate handling of anomalies.

1 is an overall configuration diagram of an anomaly handling system according to an embodiment of the present invention; FIG. It is a block diagram of electrical equipment. FIG. 3 is a diagram showing inspection/measurement items and monitoring targets corresponding to each sensor; It is a figure which shows an abnormal pattern of a sudden type, a function type, a periodic type, and a random type. FIG. 10 is a diagram showing abnormal patterns of normal distribution type, early bathtub type, late bathtub type, mechanical failure type, saturation type, and linear function type; 1 is a block diagram of a management system; FIG. 4 is a configuration diagram of data of equipment information, electrician information, and abnormality information; FIG. FIG. 4 is a sequence diagram of processing in the anomaly handling system;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described based on the drawings.

FIG. 1 is an overall configuration diagram of an anomaly handling system 1. As shown in FIG. The anomaly handling system 1 includes electrical equipment 2, a monitoring system 3, and a terminal 5 possessed by an electrician 4. FIG. The electrical equipment 2, the monitoring system 3, and the terminal 5 are communicably connected to each other via a network. The anomaly handling system 1 has one or a plurality of electrical equipments 2 . The anomaly handling system 1 also has a plurality of terminals 5 corresponding to a plurality of electric engineers 4 . In addition, in the description of the present embodiment, each device and communication connection relationship in each drawing are schematically shown.

The electric equipment 2 is installed in a facility such as a building. For example, as shown in FIG. , and an external device 24 connected to the cubicle 20 . The external device 24 is, for example, an underground or overhead load break switch.

The cubicle 20 includes a gateway 21 , a controller 22 and a plurality of sensors 23 . The plurality of sensors 23 include a high voltage insulation sensor 23b, a camera 23c, a temperature sensor 23d, a gas sensor 23e, a multimeter 23f, a low voltage insulation sensor 23g, a dust sensor 23h, a vibration sensor 23i, a water level sensor 23j, a humidity sensor 23k, and a tracking sensor 23l. , an overheat sensor 23m, a liquid leakage sensor 23n, an oil amount sensor 23o, a ground wire disconnection sensor 23p, and a dew condensation sensor 23q. The sensor 23 is configured to detect sensor information such as a detection value indicating the state of the cubicle 20 and an evaluation value of image data. The control unit 22 acquires sensor information 20 i such as detection values and image data from each sensor 23 and transmits the sensor information 20 i to the gateway 21 .

FIG. 3 is a diagram showing inspection/measurement items 231 and monitoring targets 232 corresponding to each sensor 23. As shown in FIG. The inspection/measurement items 231 of the cubicle 20 in this embodiment show examples of items that can be mainly inspected and measured by each sensor 23 .

The monitored object 232 mainly indicates which part of the cubicle 20 can be monitored. Note that the monitoring target 232 is not limited to the one shown in the figure, depending on the type of the sensor 23, the placement location of the sensor 23, and the placement method.

Returning to FIG. 2, the gateway 21 uses the control unit 211 to convert the sensor information 20i (detected values, image data, etc.) obtained from each sensor 23 and the external information 70i obtained from the external device 6 which is a device different from the cubicle 20 to Based on this, the abnormality judgment of the cubicle 20 is performed. The gateway 21 includes a control section 211 , a storage section 212 and a communication section 213 . The storage unit 212 stores various programs such as an anomaly handling program 212a capable of executing an anomaly handling method to be described later in the explanation of the processing in FIG. Moreover, the electrical equipment 2 of this embodiment includes a computer (not shown) for executing a program.

The communication unit 213 is configured to communicate with an external device or system (in this embodiment, the monitoring system 3 and the terminal 5) via a network, and transmits and receives information. The control unit 211 may perform control (for example, based on a control instruction) according to the content of communication from the device of the monitoring system 3 or the terminal 5 via the communication unit 213 .

The external device 24 is configured as a load switch, for example, an underground line load switch (UGS (Underground Gas Switch)) or an air load switch (PAS (Pole Mounted Air Switch)). The external device 24 also includes a high-voltage insulation sensor 23 a as the sensor 23 .

Here, details of each sensor 23 of the present embodiment will be described. The high voltage insulation sensor 23a detects the value of the ground fault current of the external device 24 as sensor information 20i (or detects the value of the insulation resistance as sensor information), and can cause the control unit 211 to perform abnormality determination. . For example, the control unit 211 can determine that an abnormality has occurred when the ground fault current detected by the high-voltage insulation sensor 23a continues to flow for a predetermined period of time for a predetermined threshold value or more. In this embodiment, according to the ground fault current and the detection time detected by the high-voltage insulation sensor 23a, the abnormality determination result is divided into a plurality of levels (for example, the level is divided into a slight ground fault, insulation deterioration, etc.). Insulation degradation prior to fault can be detected in advance.

The high-voltage insulation sensor 23b detects the insulation resistance value of the high-voltage equipment as the sensor information 20i. The control unit 211 can also classify the determination result of the insulation resistance value into a plurality of levels. For example, if the insulation resistance value is 30 MΩ or more, it is normal (no abnormality), and if it is 6 MΩ or more and less than 30 MΩ, caution is required. , and if it is less than 6 MΩ, it can be determined as abnormal. Further, the high-voltage insulation sensor 23b may function as a sound collecting sensor that detects sound in the audible range or the inaudible range emitted by the device as sensor information. High-voltage equipment sometimes generates sound as noise due to insulation deterioration. Therefore, this sound collection sensor can detect an abnormality in the high-voltage equipment accommodated in the cubicle 20 by detecting the frequency and sound pressure level related to insulation deterioration. Note that the high-voltage insulation sensor 23b may be configured to convert the collected sound into an insulation resistance value and perform an abnormality determination using, for example, the threshold value described above. Further, the sound collection sensor is not limited to high-voltage equipment, and may be used for detecting other equipment and abnormalities.

The cameras 23 c are installed at one or more locations inside the cubicle 20 and detect an abnormality in the cubicle 20 from a differential image of a plurality of images of the inside of the cubicle 20 . For example, the control unit 211 obtains a difference image from a plurality of images of the same range captured at different times by the camera 23c, and if there is a large change in the difference image (for example, a change in the area or region of the difference), the cubicle 20 is abnormal. state can be determined. By monitoring changes in the difference image, it is possible to detect objects such as animals (for example, rats, snakes, etc.), plants, and soiled equipment that have entered the cubicle 20 . Note that the control unit 211 may identify an object that has entered the cubicle 20 by image processing.

Also, the control unit 211 converts the change in the image detected by the camera 23c into a detection value corresponding to the change level. For example, when the change in the difference image is large, or when the area or region of the difference is large, it is converted as a large detection value. Therefore, the camera 23c can detect a detection value represented by a numerical value as the sensor information 20i.

The temperature sensor 23d detects a temperature value of an arbitrary portion (for example, high-voltage power receiving equipment) in the cubicle 20 as sensor information 20i. For example, when the change in temperature detected by the temperature sensor 23d (detected at predetermined time intervals (for example, every one hour)) is large, the control unit 211 determines that an abnormality has occurred in the cubicle 20 .

The gas sensor 23 e detects the concentration of gases such as VOCs (volatile organic compounds) generated from the electric wires inside the cubicle 20 . The gas concentration value detected by the gas sensor 23e is acquired as the sensor information 20i. The control unit 211 detects the gas concentration and performs abnormality determination at predetermined time intervals (for example, every hour). judge.

The multimeter 23f measures voltage and current for each bank (electric circuit system on the secondary side of the transformer). For example, in the case of lamp voltage, the voltage exceeds 107 V against the standard voltage of 101 V for one minute or more, or, in the case of the power voltage, the voltage exceeds the standard voltage of 202 V at 222 V for one minute or more. If it exceeds, it is determined that an abnormality has occurred in the cubicle 20 . Further, for example, when the control unit 211 determines with the multimeter 23f that a current of about 120% or more of the rated current is flowing through the transformer in the cubicle 20 for about two hours or longer, the cubicle 20 It can be determined that an abnormality has occurred. The control unit 211 can acquire the voltage and current values acquired by the multimeter 23f as the sensor information 20i.

The low voltage insulation sensor 23g detects the insulation resistance (current) value of the low voltage circuit as sensor information 20i. The control unit 211 determines that the low voltage circuit of the cubicle 20 has an abnormality when the insulation resistance of the low voltage circuit is equal to or less than a predetermined threshold value (for example, 50 mA or more as a current value). In addition, when the amount of change from the steady-state value of the current value detected by the low-voltage insulation sensor 23g is large (for example, when it is 50 mA or more), the control unit 211 determines that there is a possibility that a new electric leakage has occurred. , it may be determined that an abnormality has occurred in the low voltage circuit of the cubicle 20 .

The dust sensor 23h detects the amount of dust in the air inside the cubicle 20 as sensor information 20i that is digitized. The dust in the cubicle 20 is detected when the electric wires and equipment used in the cubicle 20 are dirty, the coating is peeled off or rusted, or dust, dust, sand, pollen, or other fine powder that enters the cubicle 20 from the outside is generated. be done. The control unit 211 can determine that the cubicle 20 is dirty or the like is abnormal when the amount of dust is equal to or greater than a predetermined threshold.

The vibration sensor 23i detects the magnitude of vibration as the sensor information 20i, and mainly detects deterioration of the insulation of the high-voltage equipment inside the cubicle 20, abnormality of the transformer, operation of the circuit breaker/load switch, and the like. . The vibration sensor 23i can also detect abnormalities occurring outside the cubicle 20, such as earthquakes, ground subsidence, building collapses, and landslides. The vibration sensor 23i may be installed in the housing (wall or ceiling) of the cubicle 20 to detect vibration of the entire cubicle 20, or may be attached to a specific device to detect vibration generated in the monitored object. good too. The control unit 211 can determine that an abnormality has occurred in the cubicle 20 or equipment to be monitored when the vibration is equal to or greater than a predetermined threshold.

The water level sensor 23j detects the water level in the cubicle 20 installed indoors or outdoors (for example, an underground substation or a ground substation) as sensor information 20i. Although not shown in FIG. 2, the water level sensor 23j may detect the water level inside the PAS or the service line manhole. The water level sensor 23j can detect excessive intrusion of rainwater or the like into the cubicle 20, the PAS, or the service line manhole, for example.

Humidity sensor 23k detects the humidity in cubicle 20 as sensor information 20i. By using the humidity detection result of the humidity sensor 23k, the control unit 211 can, for example, predict the insulation resistance value detected by the high-voltage insulation sensor 23b and correct it to a more accurate value.

The tracking sensor 23l is a sensor capable of detecting the occurrence of tracking such as a connection portion of a low voltage circuit in the cubicle 20. FIG. Tracking can be detected, for example, by measuring a voltage waveform and detecting a discharge waveform included in the voltage waveform. The control unit 211 acquires, for example, a value obtained by evaluating the magnitude or frequency of occurrence of the discharge waveform as the sensor information 20i.

The overheat detection sensor 23m detects the temperature of the device main body and the connection terminal portion of the cubicle 20 as sensor information 20i and makes an abnormality determination. The control unit 211 can determine that an abnormality has occurred in the cubicle 20 when the temperature detected by the overheat sensor 23m is equal to or higher than a predetermined threshold.

The liquid leakage sensor 23n detects the amount of leaked oil or water around the equipment to be monitored, such as an oil-filled equipment (for example, a transformer) and an emergency power generator, as sensor information 20i. The control unit 211 can determine that an abnormality has occurred in the cubicle 20 when the leakage amount is equal to or greater than a predetermined threshold.

The oil amount sensor 23o monitors the amount of oil (oil amount) in oil-filled equipment (for example, a transformer) and an emergency generator as sensor information 20i. The control unit 211 can determine that an abnormality has occurred in the cubicle 20 when the amount of oil is equal to or less than a predetermined threshold.

For example, the ground wire disconnection sensor 23p can superimpose a voltage or current on the ground wire in the cubicle 20 to monitor the value of the ground resistance as the sensor information 20i and determine an abnormality.

The dew condensation sensor 23q detects an abnormality in the cubicle 20 by detecting the amount of water adhering to high-voltage equipment, inner walls, etc., in the cubicle 20 as sensor information 20i. For example, the controller 211 can determine that there is an abnormality when the amount of moisture detected by the dew condensation sensor 23q is equal to or greater than a predetermined threshold.

Each sensor 23 has been described above, but as a method for the gateway 21 to determine an abnormality in the electrical equipment 2, the control unit 211 of the gateway 21 can perform or, according to the type of the sensor 23, changes in the sensor information 20i are compared with abnormal patterns (for example, abnormal patterns 5a to 5j shown in FIGS. 4 and 5) stored in the storage unit 212 or the like, A determination program that has been learned by machine learning (for example, deep learning) may be used to estimate whether the sensor information 20i matches any of the abnormal patterns, and to determine an abnormality. The determination program may be applied while being updated by machine learning using data of the sensor information 20i newly acquired at an arbitrary timing as teacher data. Alternatively, the control unit 211 may compare the sensor information 20i with the abnormality patterns 5a to 5j that are fixedly preset according to the type of each sensor 23 to perform abnormality determination of the electric equipment 2. FIG.

Abnormality patterns 5a to 5j are compared with sensor information 20i detected by sensor 23 in cubicle 20 and used to determine whether or not an abnormality has occurred in cubicle 20. FIG. FIG. 4 shows a sudden abnormal pattern 5a, a functional abnormal pattern 5b, a periodic abnormal pattern 5c, and a random abnormal pattern 5d. FIG. 5 shows a normal distribution type abnormality pattern 5e, a bathtub early type (Weibull distribution type) abnormality pattern 5f, a bathtub late type (Weibull distribution type) abnormality pattern 5g, and a mechanical failure type (Weibull distribution type) abnormality. A pattern 5h, a saturated abnormal pattern 5i, and a linear function abnormal pattern 5j are shown. The units of the x-axis and y-axis in each of the abnormality patterns 5a to 5j can be arbitrarily set according to the sensor information 20i to be determined. For example, the x-axis can be in units of time, wavelength, frequency, random variables, or any other arbitrarily set. The y-axis represents voltage, current, resistance (impedance), temperature, humidity, pressure, gas concentration, amount of dust, occurrence of arc, amount of liquid such as water and oil, change in difference image described later, probability, probability density. , other instrument states, or any other unit you set.

The specific shape of the waveform in each of the abnormal patterns 5a to 5j is not limited to the illustrated shape, and may be a different shape that approximates to some extent. Also, the y-axis may include positive or negative values, or both positive and negative values. Furthermore, in each of the abnormal patterns 5a to 5j illustrated in FIGS. 4 and 5, the value of the y-axis changes to the positive side, but the pattern changes to the negative side by inverting the positive and negative (that is, FIGS. 4 and 5 ), or a pattern that changes in both positive and negative directions (a pattern inverted and copied downward along the x-axis in FIGS. 4 and 5). In addition, the storage unit 212 can preset or externally acquire and store an arbitrary abnormality pattern used for abnormality determination by collating it with the sensor information 20i obtained from each sensor 23 .

Also, other sensors may be used instead of the sensor 23 shown in FIG. As the external information 70i, the control unit 211 is, for example, information acquired from the external device 6 via an external network, and includes environmental information 71 around the electrical equipment 2 and equipment-related information 72 related to the electrical equipment 2. You may determine the abnormality of the electrical equipment 2 in combination with one or more of them.

FIG. 6 is a control block diagram of the monitoring system 3. As shown in FIG. The monitoring system 3 has a control unit 31 , an input unit 32 , an output unit 33 , a communication unit 34 (acquisition unit, instruction unit), and a storage unit 35 . The input unit 32 (acquisition unit) is a functional unit through which an operator such as a manager or an operator of the monitoring system 3 inputs data and control instructions to the monitoring system 3 . Any configuration such as a keyboard, touch panel, switch, microphone, or the like can be used for the input unit 32, for example. The output unit 33 is a functional unit that outputs information and response content from the monitoring system 3 . The output unit 33 can use any configuration such as, for example, a display screen, a printer, and a speaker.

The communication unit 34 is configured to communicate with an external device or system (for example, the electrical equipment 2 or the terminal 5) via a network, and transmits and receives information. The storage unit 35 stores facility information 351 , electrician information 352 , abnormality information 353 and programs 354 . The program 354 is various programs such as an anomaly handling program capable of executing an anomaly handling method to be described later in the explanation of the processing of FIG. 8 and a control program for the monitoring system 3 . Moreover, the monitoring system 3 of this embodiment includes a computer (not shown) for executing a program.

The monitoring system 3 is configured to be able to output information on the electrical equipment 2 . The monitoring system 3 has a function of outputting the determination result of abnormality determination in the cubicle 20 by the gateway 21 . The determination result may include the sensor information 20 i or external information acquired from the outside of the electrical equipment 2 . For example, the monitoring system 3 can output that an abnormality has occurred in the electrical equipment 2 by display, light emission, sound emission, or cooperative operation with other devices.

FIG. 7 is a data configuration diagram of facility information 351, electrician information 352, and abnormality information 353. As shown in FIG. The facility information 351 stores location information 351b corresponding to each piece of facility identification information 351a. The equipment identification information 351a is information for identifying the electrical equipment 2 . The position information 351b is information indicating the position where the electrical equipment 2 of the corresponding equipment identification information 351a is installed, and is configured by, for example, latitude information and longitude information.

The electrician information 352 is information associated with the electrician 4 who owns the terminal 5 . The electrician information 352 stores terminal identification information 352a, position information 352b, electrician identification information 352c, skill information 352d, and attendance information 352e. The terminal identification information 352 a is information for identifying the terminal 5 . The location information 352b is information indicating the current location or the latest updated location of the terminal 5, and is composed of latitude information and longitude information, for example. The electrician identification information 352c is information for identifying the electrician 4 who owns the terminal 5 . Therefore, the position of the electrician 4 specified by the electrician identification information 352c can be specified from the electrician identification information 352c and the position information 352b.

The skill information 352d is information indicating the skill of the electrician 4 corresponding to the electrician identification information 352c, and stores the skill level, for example. In this embodiment, the skill level indicated by the skill information 352d is composed of a plurality of categories, and one of the plurality of categories is assigned and stored as the skill information 352d.

A skill level is assigned to each electrician 4, for example, for the safety skill level of electrical equipment. Skill levels are classified into three categories, for example, "first category", "second category" and "third category", as a plurality of categories (or grades). Skill levels are "first division", "second division", and "third division" in descending order. For example, a certified person in the "first category" is expected to have a high level of ability to respond to electrical anomalies that must be handled by a plurality of people, and to perform duties as a general manager. Persons qualified for the "Second Category" are those who are expected to have the ability to respond to electrical abnormalities that are dealt with by multiple people and to have the responsibility next to the "First Category". Persons qualified for the "third division" are expected to have the ability to deal with electrical anomalies independently.

An abnormality in the electrical equipment 2 is, for example, an abnormality of a first abnormality classification that is low in abnormality level and can be dealt with by one electrician 4, and an abnormality in a first abnormality classification that is higher in abnormality level than the first abnormality classification and can be handled by a plurality of (for example, two) persons. There is an anomaly of the second anomaly classification that needs to be addressed by the electrician 4 . For example, anomalies in the first anomaly category are "low-voltage electrical anomalies" and anomalies in the second anomaly category are "high-voltage electrical anomalies." "Low-voltage electrical anomaly" can be dealt with by any certified person from "1st division" to "3rd division". On the other hand, for "high-voltage electrical anomaly", a person certified as "Class 1" or "Class 2" is responsible for the work, and a person certified as "Class 1" to "Class 3" can handle it as a worker. be. In addition, the first abnormality classification and the second abnormality classification are set according to the type of the sensor 23, not limited to the low-voltage electrical abnormality and the high-voltage electrical abnormality.

The attendance information 352e is information about the attendance of the electric engineer 4 corresponding to the electric engineer identification information 352c, and includes, for example, the presence or absence of attendance of the electric engineer 4, the scheduled time to work, the scheduled time to leave, and the scheduled date of work. The attendance information 352e may be registered in advance when the attendance schedule of the electric engineer 4 is decided, or may be obtained each time the monitoring system 3 makes an inquiry to the terminal 5 and is stored in the storage unit 35 as the electric engineer information 352. You may let

The anomaly information 353 is information on the details of the anomaly of the electrical equipment 2 and on how to deal with the anomaly (or information on the details of the accident and how to deal with the accident). The abnormality information 353 stores facility identification information 353a, abnormality details 353b, dispatch information 353c, arrival information 353d, and response results 353e. The abnormality information 353 is recorded when the electrical equipment 2 has an abnormality.

The equipment identification information 353a is information for identifying the electrical equipment 2 . The content of abnormality 353b is information indicating the content of abnormality that has occurred in the electrical equipment 2, and includes, for example, the type of sensor 23 in which the abnormality has occurred and the content of the abnormality. The dispatch information 353c is information indicating that the electrician 4 is dispatched to respond. The dispatch information 353c stores, for example, one or more of the information of the electric engineer 4 who takes action and the time information when the electric engineer 4 starts to move to the electric equipment 2 in which the abnormality has occurred. The arrival information 353d is information indicating the arrival at the electrical equipment 2 scheduled to respond. The arrival information 353d stores, for example, one or more of flag information indicating that the electrician 4 has arrived, and time information that the electrician 4 has arrived.

The handling result 353e is information indicating the result of handling the abnormality by the electric engineer 4 . The response result 353e is, for example, the location of the abnormality in the electrical equipment 2, the content of the abnormality, the work content of the electric engineer 4 (for example, the inspection equipment, the content of the inspection, the result of the inspection, the content of the part replacement), information on whether or not the recovery of the abnormality is possible, and the like. Memorize more than one.

Next, the abnormality handling method of this embodiment will be described. FIG. 8 is a sequence diagram of processing in the anomaly handling system 1. As shown in FIG. First, when an abnormality occurs in the electrical equipment 2 (step S201), the electrical equipment 2 transmits abnormality information L1 to the monitoring system 3 via the communication units 213 and 34 (step S202). In addition, the abnormality information L1 of the electrical equipment 2 may include information about the contents of the abnormality and the degree of the abnormality (for example, whether the abnormality corresponds to the first abnormality classification or the second abnormality classification described above).

When the monitoring system 3 receives the anomaly information L1 (step S301), it transmits a position information inquiry L21 to the terminal 5 and searches for the terminal 5 (step S302). As for which terminal 5 to inquire about the position information, for example, the monitoring system 3 makes an inquiry L21 based on the terminal identification information 352a of each terminal 5 stored in the storage unit 35 in advance. The map information 36 shown in FIG. 1 is information indicating the location of the electrician 4 ascertained from the location of the terminal 5 and the location of the electrical equipment 2 in which an abnormality has occurred. The map information 36 can be generated and stored by the monitoring system 3 and presented to the administrator or the like via the output section 33 or the like functioning as the display section of the monitoring system 3 .

When the inquiry L21 is received, the terminal 5 transmits the terminal identification information and the location information of the terminal 5 to the monitoring system 3 (step S501), and causes the monitoring system 3 to acquire them (step S303). The monitoring system 3 stores the terminal identification information and the location information acquired from the terminal 5 as the terminal identification information 352a and the location information 352b of the electrician information 352, respectively. The monitoring system 3 may store the electrician information 352 in advance, and update the position information 352b each time the position information is acquired from the terminal 5 at a preset timing.

The monitoring system 3 transmits to each terminal 5 an inquiry L23 as to whether or not support is possible. The terminals 5 to which the inquiry L23 is sent may be narrowed down according to a predetermined condition from the terminals 5 that have made the inquiry L21 for position information acquisition. For example, the monitoring system 3, based on the location information 352b of the terminal 5 and the location information 351b of the electrical equipment 2 in which the abnormality has occurred, the terminal located within a predetermined distance or less from the electrical equipment 2 in which the abnormality has occurred 5 may be sent an inquiry L23 as to whether or not it can be handled.

Each terminal 5 that has received the inquiry L23 as to whether it can be handled transmits a response L24 as to whether it can be handled (for example, "can be handled" or "cannot be handled") to the monitoring system 3 (step S502). For example, in step S502 of FIG. 8, both the terminal 51 and the terminal 52 send a response L24 of "available" to the monitoring system 3. FIG.

The monitoring system 3 has a function of automatically determining whether the electric engineer 4 can handle the abnormality according to the content of the abnormality of the electrical equipment 2 and the skill level of the electric engineer 4 . When the monitoring system 3 receives the response L24 indicating whether or not to respond (step S305), it refers to the equipment information 351, the electric engineer information 352, and the abnormality information 353, It is possible to acquire the electrician identification information 352c of the electrician 4 who can handle the content of the abnormality in L1 in consideration of the skill level.

Specifically, the monitoring system 3 includes the location of the electrical equipment 2 (location information 351b) and abnormality content 353b, the location of the electrician 4 (location information 352b corresponding to the electrician identification information 352c), the skill information 352d and attendance Based on the information 352e and the like, it is determined which electric engineer 4 should handle the abnormality. The monitoring system 3 transmits electricity via the communication unit 34 to the terminal 5 (the terminal 5 of the terminal identification information 352a corresponding to the electrician identification information 352c) possessed by the electrician 4 who is to perform the abnormality handling selected according to the predetermined condition. A response instruction L25 for the facility 2 is transmitted (step S306). Therefore, the communication section 34 of the monitoring system 3 also functions as an instruction section.

As a selection method based on a predetermined condition, for example, when the content of the abnormality is the first abnormality classification, the electric engineer 4 of the first skill level is made to correspond, and when the content of the abnormality is the second abnormality classification, it is from the first skill level. can be made to correspond to the electric engineer 4 of the second skill level, which is of a higher level. For example, if the content of the abnormality in the first abnormality classification is a low-voltage electrical abnormality, the electric engineer 4 of one of the "first division" to "third division" as the electric engineer 4 of the first skill level Correspondingly, when the content of the abnormality in the second abnormality classification is a high voltage electrical abnormality, the electric engineer 4 of the "first division" or the "second division" and the "first division" as the electric engineer 4 of the second skill level to any electric engineer 4 of the "third division". The communication unit 34 transmits a response instruction L25 to the electric engineers 4 of the first skill level and the second skill level when the abnormality content of the electrical equipment 2 is the first abnormality classification. The monitoring system 3 may pre-store the correspondence relationship between the abnormality classification and the skill level in the storage unit 35 .

Further, as a selection method based on a predetermined condition, an electric engineer 4 who can quickly respond may be selected based on the attendance information 352e. For example, the monitoring system 3 refers to the overtime hours of the electric engineer 4, the current work content, the next working day, etc. of the electric engineer 4 from the attendance information 352e, and selects the electric engineer 4 who is assumed to be able to shift to the next work at an early timing. May be selected as a candidate for anomaly response. Also, the monitoring system 3 may estimate the time required for handling from the content of the abnormality. In this way, the electric engineer 4 who is assumed to be able to secure the time required for the response can be dispatched to quickly respond to the abnormality of the electrical equipment 2 .

In addition, the monitoring system 3 detects the terminals 5 of the electric engineers 4 who can reach the electrical equipment 2 in which the abnormality has occurred in a short time, among the electric engineers 4 who possess the terminals 5 corresponding to the terminal identification information acquired in step S303. , the processing may be performed so as to transmit a response instruction. The travel time of the electric engineer 4 from the current position to the position of the predetermined electric equipment 2 is, for example, traffic information such as road traffic information or railroad operation information acquired from the external device 6 as the environment information 71, and road or railroad information. It is good also as composition calculated using map information. Also, the travel time from the current position of the electrician 4 to the position of the predetermined electric equipment 2 is the distance from the electric equipment 2 in which the abnormality occurred to the electrician 4 (or the terminal 5), and the traffic information and the map information. You may calculate using one or both.

Further, as a selection method based on a predetermined condition, the monitoring system 3 selects the electric engineer 4 closest to the electric facility 2 to be dispatched among the electric engineers 4 possessing the terminal 5 that sent the response L24 of "available". You can choose as a person.

On the other hand, the monitoring system 3 transmits a response unnecessary instruction L26 to the terminal 5 possessed by another electric engineer 4 who does not need to respond to the abnormality. In the example of FIG. 8, the monitoring system 3 transmits a response instruction L25 to the terminal 51 (step S306), and transmits a no-response instruction L26 to the terminal 52 (step S307).

Note that when some of the terminals 5 (for example, the terminal 52) transmits the response L24 of "not available" to the monitoring system 3, the monitoring system 3 sends may be configured not to transmit the no-response instruction L26.

The terminal 5 that has received the response instruction L25 transmits to the electrical equipment 2 and the monitoring system 3 dispatch information L4 and L31 to the effect that it will be dispatched to the electrical equipment 2 in which an abnormality has occurred due to the operation of the electrician 4 (step S503). In addition, the dispatch information L4 may be transmitted to equipment or equipment associated with or related to the electrical equipment 2 . Alternatively, the dispatch information L4 may be transmitted to a device, terminal, or the like possessed by the manager of the electrical equipment 2 who notified the abnormality of the electrical equipment 2 . When receiving the dispatch information L4, the electrical equipment 2 or the equipment, equipment, or terminal associated with or associated with the electrical equipment 2 may output that the electric engineer 4 has been dispatched and notify the manager of the electrical equipment 2 or the like.

On the other hand, the monitoring system 3 registers the received dispatch information L31 in the dispatch information 353c of the abnormality information 353 (step S308).

After that, when the electric engineer 4 who handles the abnormality arrives at the place where the electric equipment 2 is installed, the terminal 5 displays the arrival information L32 indicating that the electric engineer 4 has arrived at the site as an arrival response (step S504). is received (for example, input via the input unit 32 ) and transmitted to the monitoring system 3 . The monitoring system 3 registers the received arrival information L32 as the arrival information 353d of the abnormality information 353 (step S309). The electric engineer 4 responds to the arrival (step S504) by using the terminal 5, and then responds to the abnormality of the electrical equipment 2 (steps S203 and S505).

After handling the abnormality, the electrician 4 reports the handling to the terminal 5 via the input unit 32 (step S506). The terminal 5 transmits the response report L33 input by the electrician 4 to the monitoring system 3 . Upon receiving the response report L33, the monitoring system 3 registers it in the storage unit 35 as the response result 353e of the abnormality information 353. FIG. Note that the terminal 5 may separately transmit the response report L33 to a registration system provided separately from the monitoring system 3 . The registration system can store the received correspondence report L<b>33 separately from the monitoring system 3 .

If the content of the response report L33 indicates the end of the abnormality response (for example, the electrical equipment 2 has been restored), the monitoring system 3 terminates the abnormality response process.

Note that the monitoring system 3 determines that it is necessary for a plurality of electric engineers 4 to handle the abnormality according to the content of the abnormality of the electrical equipment 2 (for example, when the abnormality information L1 is the second abnormality classification). good. In that case, the monitoring system 3 may transmit a response instruction L25 to a plurality of terminals 5 possessed by the electric engineer 4 who can respond in step S306. For example, when the content of the abnormality is "high voltage electrical abnormality", the monitoring system 3 monitors a total of two electricians including at least one electrician 4 whose skill level is "first division" or "second division". A correspondence instruction L25 can be transmitted to the terminal 5 possessed by the engineer 4. FIG. In this case, each of the electric engineers 4 has a terminal 5 and can perform the processes of steps S503 to S506.

In addition, when the electric engineer 4 responds to an abnormality (steps S203 and S505) and it becomes necessary for a plurality of electric engineers 4 to respond, the electric engineer 4 sends an electric power to the monitoring system 3 via the terminal 5. You may request that the engineer 4 be additionally dispatched. Specifically, when the terminal 5 requests the monitoring system 3 to add an electrician 4, the abnormality handling system 1 sends the terminal 5 owned by each electrician 4 other than the electrician 4 who is currently responding. As a target, the processing of steps S302 to S307, S501, and S502 can be executed to additionally dispatch the electric engineer 4 (step S503). At this time, the additionally dispatched electrician 4 can be a person having a required skill level according to the electrician 4 who is currently responding and the content of the abnormality in the electrical equipment 2 that needs to be addressed.

In addition, the monitoring system 3 receives the position information of each terminal 5 regularly or irregularly in the stage before searching for the electrician 4 in step S302, and grasps the position of the electrician 4 in advance. may be In this case, steps S303 and S501 may be omitted. Alternatively, the monitoring system 3 may perform the processes of steps S303 and S501 in order to acquire the latest position information although the position of the electrician 4 (terminal 5) is grasped in the previous stage of step S302. .

As described above, in this embodiment, the abnormality handling system 1 receives the abnormality information L1 of the electrical equipment 2, and considers the skill level of the abnormality content of the abnormality information L1 among the electric engineers 4 who are close to the electrical equipment 2 with the abnormality. an acquisition unit (communication unit 34) that acquires the electrician identification information of the electrician 4 who can handle the electric equipment 2, and the terminal 5 of the electrician 4 selected according to a predetermined condition from the electrician identification information that has been acquired. The configuration including the instruction unit (communication unit 34) that transmits the response instruction L25 and the storage unit 35 that stores the response result of the electrical equipment 2 by the electric engineer 4 has been described. With such a configuration, it is possible to efficiently and quickly dispatch necessary personnel capable of responding to anomalies, so that it is possible to configure the anomaly handling system 1 and an anomaly handling method that facilitate appropriate handling of anomalies.

Further, in the anomaly handling system 1 of the present embodiment, the instruction unit transmits a response instruction L25 to the electric engineer 4 selected from among the electric engineers 4 who can respond, and transmits a response unnecessary instruction L26 to the other electric engineers 4. It has the function to As a result, it is possible to reduce uncertain work schedules for the electric engineer 4 who does not need to respond, and reduce reduction in work efficiency at present or in the future.

In addition, the abnormality response system 1, which has a function to automatically determine whether the electric engineer 4 can respond to an abnormality according to the content of the abnormality and the skill level, prevents the dispatch of the electric engineer 4 who has insufficient skill level and is difficult to handle. As a result, it is possible to prevent the occurrence of time loss required for the movement of the electrician 4 .

In addition, it has electrician information 352 that associates the electrician identification information 352c with the skill level classification (skill information 352d), and when the abnormality content is the first abnormality classification, the electric engineer at the first skill level , and when the content of the abnormality is the second abnormality classification, a configuration has been described that corresponds to an electrician with a second skill level higher than the first skill level. With such a configuration, it is possible to easily determine what kind of electrician 4 should be dealt with according to the specific content of the abnormality.

In addition, the abnormality handling system 1 having the function of transmitting a response instruction to the plurality of electric engineers 4 of the first skill level and the second skill level when the content of the abnormality is the second abnormality classification has been described. If only electric engineers 4 with high skill levels are dispatched, it is assumed that there will be a bias in the number of electric engineers 4, and it may be difficult to secure electric engineers 4 at other sites, but electric engineers 4 with different skill levels are combined. Therefore, it is possible to prevent the electric engineer 4 from overcharging and to reduce the supply shortage of the electric engineer 4 .

Also, the abnormality handling system 1 in which the abnormality content of the first abnormality classification is the low-voltage electrical abnormality and the abnormality content of the second abnormality classification is the high-voltage electrical abnormality has been described. In this way, it is possible to easily assign the electrician 4 while ensuring the safety of dangerous work.

Further, when the terminal 5 of the electric engineer 4 who is currently responding to the request to add the electric engineer 4 is received, the acquisition unit targets the terminal 5 possessed by each electric engineer 4 other than the electric engineer 4 who is currently dispatched. Furthermore, among the electric engineers 4 near the electrical equipment 2 with the abnormality, the electric engineer identification information of the electric engineer 4 who can respond to the abnormality content of the abnormality information is acquired, and the instruction unit acquires the additionally acquired electric engineer identification information Among them, the configuration having the function of transmitting the response instruction of the electric equipment 2 to the terminal 5 of the electric engineer 4 selected according to the predetermined condition has been described. As a result, the electric engineer 4 who is dealing with the problem can simply make an additional request for the electric engineer 4, and the necessary personnel can be easily secured.

Although the description of the embodiment of the present invention is finished above, the aspect of the present invention is not limited to this embodiment. For example, currently, the three skill levels from the "first section" to the "third section" have been described, but the number of sections is not limited to this, and may be two or four or more.

Further, the abnormality information 353 stored in the monitoring system 3 may include information about completed countermeasures as past history. In this way, the electric engineer 4 can take more appropriate measures against anomalies by referring to the same type of anomaly handling history in the past. In addition, the administrator of the monitoring system 3 or the like can use the history of past anomalies to prevent or predict an anomaly (including an accident).

Further, the terminal 5 may be configured to transmit the terminal identification information and location information of the terminal 5 to the monitoring system 3 regardless of the inquiry L21 from the monitoring system 3 . In this case, the monitoring system 3 grasps the position of the terminal 5 by referring to the terminal identification information 352a stored in advance in the storage unit 35 and the latest position information 352b corresponding to this terminal identification information 352a. be able to. Therefore, the process of step S302 in FIG. 8 can be omitted. Also, in this case, the processes of steps S303 and S501 are mainly executed before the monitoring system 3 receives the abnormality information L1 (step S301).

Further, the operation of the abnormality handling system 1 shown in FIG. 8 may partially include manual input or processing. For example, the administrator of the electrical equipment 2 or the like transmits the abnormality information L1 to the monitoring system 3 by telephone, and the administrator of the monitoring system 3 inputs it to the monitoring system 3 so that the monitoring system 3 receives it. (corresponding to step S301). Further, the electric engineer 4 uses the terminal 5 to contact the dispatch and register it in the monitoring system 3 (steps S503 and S308), and the terminal 5 notifies the arrival and registers it in the monitoring system 3 (step S504). and step S309), and one or more of the processes of making a response report from the terminal 5 and registering it in the monitoring system 3 (steps S506 and S310) may include manual operations. In this case, for example, the electrician 4 may contact the monitoring system 3 by telephone or e-mail via the terminal 5, and the administrator of the monitoring system 3 may register the information.

In addition, in the present embodiment, the term electrician 4 is used, but the electrician 4 is responsible for work other than electrical inspection work (for example, safety, maintenance, inspection, installation, use, handling of abnormalities, etc.).

Also, the monitoring system 3 can be composed of one or more devices. The control unit 31, the input unit 32, the output unit 33, the communication unit 34 (acquisition unit), and the storage unit 35 of the monitoring system 3 may be provided in one device. It may be distributed and provided in the device. The monitoring system 3 may be composed of a plurality of geographically separated devices. Furthermore, the monitoring system 3 may include at least a portion of the control unit 31 , the input unit 32 , the output unit 33 , the communication unit 34 (acquisition unit), and the storage unit 35 .

Moreover, the monitoring system 3 may cause the input unit 32 to function as an acquisition unit, and manually input a part of the information in the process of FIG. 8 via the input unit 32, for example.

Also, the skill information 352d may store not only the skill level but also the type of skill. In this way, the monitoring system 3 can appropriately select the electric engineer 4 who can deal with the content of the abnormality in consideration of the type of skill possessed by the electric engineer 4 .

Further, in the abnormality handling system 1 of the present embodiment, an example in which the gateway 21 is provided inside the electrical equipment 2 has been described, but the gateway 21 may be provided outside the cubicle 20 . In addition, the example of using the gateway 21 for abnormality determination of the electrical equipment 2 has been illustrated, but the control unit 211 for abnormality determination may be provided on the LAN side including the cubicle 20 or on the external WAN side, or on-premises (not shown). It may reside on a server, cloud server or other external system.

Further, in this embodiment, as shown in FIG. 2, an example in which the gateway 21 is configured separately from each sensor 23 has been described. . For example, the low-voltage insulation sensor 23g has a gateway 21, and the other sensors 23 go through the gateway 21 in the low-voltage insulation sensor 23g, so that the control unit 211 transmits the information of each sensor 23 and the abnormality determination result to the external device. be able to.

In addition, in the present embodiment, an example in which a cubicle, which is a closed power receiving facility, is applied as the electrical facility 2 has been described. good.

Further, in the present embodiment, an example has been described in which the control unit 211 performs abnormality determination of the cubicle 20 based on the sensor information 20i and the external information 70i. 20i.

1 Anomaly Response System 2 Electrical Equipment 3 Monitoring System 4 Electric Engineers 5, 51, 52 Terminal 6 External Device 20 Cubicle 20i Sensor Information 21 Gateway 22 Control Unit 23 Sensor 23a High Voltage Insulation Sensor 23b High Voltage Insulation Sensor 23c Camera 23d Temperature Sensor 23e Gas Sensor 23f Multimeter 23g Low-voltage insulation sensor 23h Dust sensor 23i Vibration sensor 23j Water level sensor 23k Humidity sensor 23l Tracking sensor 23m Overheat sensor 23n Leakage sensor 23o Oil amount sensor 23p Ground wire disconnection sensor 23q Dew condensation sensor 24 External device 31 Control unit 32 Input unit 33 Output unit 34 Communication unit 35 Storage unit 36 Map information 70i External information 71 Environment information 72 Equipment-related information 211 Control unit 212 Storage unit 212a Abnormality response program 213 Communication unit 231 Inspection/measurement items 232 Monitoring target 351 Equipment information 351a Equipment identification information 351b Location information 352 Electrician information 352a Terminal identification information 352b Location information 352c Electrician identification information 352d Skill information 352e Attendance information 353 Abnormal information 353a Equipment identification information 353b Abnormal content 353c Dispatch information 353d Arrival information 353e Response result 354 Program L1 Abnormal information L21 Inquiry L23 Inquiry L24 Response L25 Response instruction L26 Response unnecessary instruction L31 Dispatch information L32 Arrival information L33 Response report L4 Dispatch information

Claims (10)

an acquisition unit that receives abnormality information of an electrical facility and acquires electric engineer identification information of an electric engineer who is close to the electrical facility with the abnormality and who can respond in consideration of the content of the abnormality and the skill level of the abnormality information;
Send instructions for handling electrical equipment to the terminal of an electrician selected according to a predetermined condition from the acquired electrician identification information, send instructions for handling to the selected electrician an instruction unit that transmits a no-response instruction to a technician ;
a storage unit that stores the response result of the electrical equipment by the electric engineer;
anomaly response system. an acquisition unit that receives abnormality information of an electrical facility and acquires electric engineer identification information of an electric engineer who is close to the electrical facility with the abnormality and who can respond in consideration of the content of the abnormality and the skill level of the abnormality information;
an instruction unit that transmits an instruction for handling electrical equipment to a terminal of an electrician selected according to a predetermined condition from among the acquired electrician identification information;
a storage unit that stores the response result of the electrical equipment by the electric engineer;
with
Having electrical engineer information that associates electrical engineer identification information with skill level categories,
The instruction unit causes an electrician of a first skill level to correspond when the content of the abnormality is the first abnormality classification, and the skill level is higher than the first skill level when the content of the abnormality is the second abnormality classification. Corresponding to a high-level second skill level electrician,
When the content of the abnormality is the second abnormality classification, the instruction unit transmits a response instruction to a plurality of electric engineers of the first skill level and the second skill level.
anomaly response system. The content of the abnormality in the first abnormality classification is a low-voltage electrical abnormality,
The content of the abnormality of the second abnormality classification is a high-voltage electrical abnormality.
The anomaly handling system according to claim 2 . 4. The abnormality handling system according to any one of claims 1 to 3 , having a function of automatically determining whether an electrician can handle an abnormality according to the content of the abnormality and the skill level. When the terminal of an electrician who is currently responding to requests for an additional electrician, the acquisition unit targets the terminals possessed by electricians other than the electrician who is currently being dispatched, and further acquires Acquiring electrician identification information of an electrician who can respond to the anomaly content of the anomaly information among the electricians close to the facility,
The instruction unit has a function of transmitting an electric equipment response instruction to a terminal of an electrician selected according to a predetermined condition from the additionally acquired electrician identification information,
The anomaly handling system according to any one of claims 1 to 4 . The instruction unit uses the distance from the electrical equipment in which the abnormality has occurred to the electrical engineer, among the electrical engineers who have terminals corresponding to the acquired electrical engineer identification information, and one or both of the traffic information and the map information. 6. The abnormality handling system according to any one of claims 1 to 5 , wherein the handling instruction is transmitted to a terminal of an electrician who can reach the electrical equipment in which the abnormality has occurred in a shorter time. an acquisition unit that receives abnormality information of an electrical facility and acquires electric engineer identification information of an electric engineer who is close to the electrical facility with the abnormality and who can respond in consideration of the content of the abnormality and the skill level of the abnormality information;
Send instructions for handling electrical equipment to the terminal of an electrician selected according to a predetermined condition from the acquired electrician identification information, send instructions for handling to the selected electrician an instruction unit that transmits a no-response instruction to a technician;
anomaly response system. An anomaly handling method in an anomaly handling system,
The anomaly response system is
Receiving abnormal information of electrical equipment,
Acquiring electrician identification information of an electrician who can respond in consideration of the anomaly content and skill level of the anomaly information among the electricians close to the electrical equipment with the anomaly,
Send instructions for handling electrical equipment to electric engineers selected according to predetermined conditions from the acquired electrician identification information, send instructions for handling to the selected electric engineers among the electric engineers who can respond, and send instructions to other electric engineers. Send a Do Not Disturb instruction,
Memorize the response results of the electrical installation by the electrician,
How to deal with anomalies. An anomaly handling method in an anomaly handling system,
The anomaly response system is
Receiving abnormal information of electrical equipment,
Acquiring electrician identification information of an electrician who can respond in consideration of the anomaly content and skill level of the anomaly information among the electricians close to the electrical equipment with the anomaly,
Sending instructions for handling electrical equipment to an electrician selected according to a predetermined condition from the obtained electrician identification information,
Memorize the response results of electrical equipment by electric engineers,
Having electrical engineer information that associates electrical engineer identification information with skill level categories,
When the content of the abnormality is the first abnormality classification, the electric engineer of the first skill level is handled, and when the content of the abnormality is the second abnormality classification, the second skill level is higher than the first skill level. Make it correspond to the electrician of the skill level,
When the content of the abnormality is the second abnormality classification, sending a response instruction to a plurality of electric engineers of the first skill level and the second skill level;
How to deal with anomalies. An anomaly handling method in an anomaly handling system,
The anomaly response system is
Receiving abnormal information of electrical equipment,
Acquiring electrician identification information of an electrician who can respond in consideration of the anomaly content and skill level of the anomaly information among the electricians close to the electrical equipment with the anomaly,
Send instructions for handling electrical equipment to electric engineers selected according to predetermined conditions from the acquired electrician identification information, send instructions for handling to the selected electric engineers among the electric engineers who can respond, and send instructions to other electric engineers. send a Do Not Disturb instruction,
How to deal with anomalies.

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