JP7257007B1 - Information processing device and program - Google Patents

Abstract

An object of the present invention is to improve the efficiency of real estate transaction guidance services for infrastructure project contractors. [Solution] Depending on the conditions for the infrastructure project contractor's attribute information, whether or not to guide the contractor pertaining to the attribute information to services that can be provided when the house becomes vacant, and/or whether to guide the service. When the determination unit 14 that determines the degree, the holding unit 15 that holds the determination result by the determination unit 14 in association with the contractor number that identifies the contractor, and the contractor number of the contractor who requests closing , and a guidance unit 16 that guides the determination result of the determination unit 14 associated with the contractor number. [Selection drawing] Fig. 3

Description

The present invention relates to an information processing device and program.

The trend toward new real estate overemphasis is being reconsidered due to heightened awareness of environmental issues and effective utilization of resources, and the market for second-hand houses such as second-hand condominiums is being activated.
For example, Patent Literature 1 discloses a real estate purchase system connected to a network that supports the purchase of real estate. Property registration means for registering property information and property provision means for preparing property provision information to be provided on the network from the property information registered by the property registration means, wherein the network communication means is prepared by the property provision means. A technique for disclosing property provision information obtained through a network is described.

JP-A-2002-024596

Here, in recent years, in addition to inter-individual transactions in which second-hand properties are bought and sold via brokers, second-hand properties are purchased by brokers, remodeled and renovated to increase asset value, and then resold at a lower price than new construction. You have a reseller business. In such a purchase and resale business, it is important from the standpoint of business continuity to purchase a large amount of second-hand properties, as in the conventional brokerage business.
For owners of second-hand properties who are considering selling, in general, real estate agents (brokers, purchase resellers, (regardless of whether)), the owner himself contacts and conveys his intention to sell himself, but the approach method from the real estate agent to the owner is limited as mentioned above, and they will wait passively. In other words, it is difficult for real estate agents to identify owners who intend to sell.
On the other hand, for example, when providing information on real estate transactions of second-hand properties uniformly to the company's contractors, if the ratio of contractors who are thinking of selling real estate to the number of contractors is not high, the guidance work will be efficient. It becomes difficult to go to

An object of the present invention is to solve such problems, and more specifically, to improve the efficiency of real estate transaction guidance services for contractors of infrastructure projects.

Based on this purpose, the present invention determines whether or not to guide the service that can be provided to the contractor related to the attribute information according to the conditions for the infrastructure business contractor's attribute information and the service. determination means for determining the degree of guidance when guidance is provided; holding means for storing the determination result by the determination means in association with specific information for specifying the contractor; and output means for outputting the determination result of the determination means associated with the specified information when the specified information of the contractor who contacts a certain matter is received. is.
Another aspect of the present invention that achieves the above objects is an acquisition means for acquiring attribute information of a contractor who is a contractor of an infrastructure project and who notifies of items that may become a vacant house in which people do not live, Determining means for determining whether or not to guide the contractor related to the attribute information to a service that can be provided when the house becomes vacant, and the degree of guidance when the service is provided, according to the conditions for the attribute information; and notification means for notifying the determination result of the determination means.
Furthermore, another aspect of the present invention that achieves the above objects is an acquisition means for acquiring attribute information of a contractor who is a contractor of an infrastructure project and who makes contact regarding matters that may become a vacant house in which people do not live, Determining means for determining whether or not to guide the contractor related to the attribute information to a service that can be provided when the house becomes vacant, and the degree of guidance when the service is provided, according to the conditions for the attribute information; and guidance control means for controlling the guidance according to the determination result of the determination means.
Here, the condition for the attribute information may be a condition relating to the building specified by the address of the contractor and/or the contract of the contractor. That is, the condition for the attribute information may be that the attribute information includes information indicating that the number of years of the contract is equal to or greater than a predetermined value. Further, the condition for the attribute information is that the attribute information includes information indicating that the building age of the building is equal to or greater than a predetermined value. . Furthermore, the condition for the attribute information can be characterized in that the attribute information includes information specifying that the building is a condominium building. Furthermore, the information identifying the condominium building includes information indicating room size and/or floor plan. The information identifying the building includes information indicating the nearest station, and the information identifying the condominium building includes the distance from the nearest station and the information identifying the condominium building includes information on past real estate transactions. , can be characterized as
Here, the conditions for the attribute information may be characterized in that the attribute information includes information indicating a plurality of types of contracts for the infrastructure business as conditions for contracts of the contractor. . Also, the condition for the attribute information may be characterized in that the attribute information includes information indicating that there is a change in the energy usage trend and that the change is a decrease. Furthermore, the conditions for the attribute information include information indicating the relationship between the person other than the contractor and the contractor when the attribute information receives specific information that identifies the contractor from a person other than the contractor. It can be characterized as
Further, the condition for the attribute information includes information indicating a period after the most recent point of contact retroactively with the resident of the building on the side of the operator who conducts the infrastructure business. and the condition for the attribute information is that the information indicating the period after the time when the equipment used in connection with the provision by the infrastructure project was installed in the residential part of the building is included. and further characterized in that the condition for the attribute information includes statistical information about people and/or households in the area where the building is located.
Another aspect of the present invention that achieves the above object is to provide an information processing apparatus with a service that can be provided to a contractor related to the attribute information according to the conditions for the contractor's attribute information when the house becomes vacant. a judgment function for judging whether or not to guide and the degree of guidance when guiding the service; a holding function for holding the judgment result by the judgment function in association with the specific information that identifies the contractor; and an output function for outputting the determination result of the determination function associated with the specific information when the specific information of the contractor who contacts the person who is likely to become a vacant house is received. It's a program.
Another aspect of the present invention that achieves the above object acquires attribute information of a contractor who is a contractor of an infrastructure business and who notifies an information processing device of items that may become a vacant house in which people do not live. Determining whether or not to guide the contractor related to the attribute information to services that can be provided when the house becomes vacant, and the degree of guidance in the case of providing the service. and a notification function for notifying the result of determination by the determination function.
Further, according to another aspect of the present invention for achieving the above object, an information processing apparatus acquires attribute information of a contractor who is a contractor of an infrastructure project and who notifies an information processor of the possibility of becoming a vacant house that no one lives in. Determining whether or not to guide the contractor related to the attribute information to services that can be provided when the house becomes vacant, and the degree of guidance in the case of providing the service. and a guidance control function for controlling the guidance according to the determination result of the determination function.

Advantageous Effects of Invention According to the present invention, it is possible to improve the efficiency of real estate transaction guidance services for infrastructure project contractors.

It is a figure showing the whole guidance support system composition example concerning a 1st embodiment. 3 is a diagram illustrating an example hardware configuration of a management server and terminals; FIG. It is a figure which shows the functional structural example of a management server. It is a flow chart explaining guidance support. It is a figure explaining narrowing-down conditions. FIG. 10 is a diagram showing an example of a screen output and displayed on a terminal of a business operator in the case of telephone reception, (a) shows an example of a reception screen for a closing request for a telephone operator, and (b) is another reception screen. An example is partially shown, and (c) partially shows another example of the reception screen. FIG. 10 is a diagram showing an example of a screen output and displayed on a user's terminal in the case of Web reception, (a) shows a Web reception screen (1/n) for a closing application, and (b) shows a Web reception screen for a closing application. An example of a reception screen (2/n) is shown. FIG. 10 is a diagram showing an example of a screen output and displayed on a user's terminal in the case of Web reception, (a) shows another example of the reception screen (2/n), and (b) shows the reception screen (2 /n). 9 is a flowchart for explaining guidance support according to the second embodiment; 10 is a flowchart for explaining guidance support according to the third embodiment;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
<Configuration of Guidance Support System of First Embodiment>
FIG. 1 is a diagram showing an example of the overall configuration of a guidance support system 1 according to the first embodiment.
The guidance support system 1 according to the first embodiment, when an infrastructure business operator receives a request for an application or an inquiry response from a contractor or customer of the infrastructure business, It is a system that supports the guidance by providing information about the degree.

The guidance for customers referred to here is guidance on services that can be provided in association with the vacant house, for example, guidance on real estate transactions regarding residential buildings that are vacant or are presumed to be vacant.
Real estate presumed to be vacant includes cases where the current residents are planning to move, and cases where they have already moved.

In addition, the infrastructure business referred to here refers to business as a foundation that supports industry and life, and includes energy infrastructure business such as electric power and gas. Changes in contracts and usage of energy infrastructure projects are useful information for estimating vacant houses. Also, the infrastructure projects referred to herein may include other infrastructure projects that may be useful for vacant house estimation. Although there are various classifications of infrastructure business, for example, life infrastructure business such as communication infrastructure such as telephone network and communication network can be mentioned in addition to water supply and sewerage and broadcast reception. Therefore, it is conceivable to use the information of the gas, electricity, and water service suspension notification such as a request to turn off the gas for vacant house estimation. It is also conceivable to use information about the suspension of use of the Internet provider or fixed telephone. Furthermore, it is conceivable to use information on relocation contact for mobile phones, NHK (Japan Broadcasting Corporation), and pay television services.
Another example is the social infrastructure of physical distribution, including home delivery. Therefore, it is conceivable to use home delivery absence information for vacant house estimation.

The guidance support system 1 includes a management server 10, a terminal 20, and a terminal 30. FIG. Management server 10 and terminal 20 , and management server 10 and terminal 30 are connected via network 60 .

The terminal 20 is a device of a consumer, user, or user (hereinafter referred to as a user) related to infrastructure business, and is located in a residential building together with the telephone T20.
The terminal 30 is a device of an infrastructure business supplier, provider, or operator (hereinafter referred to as an operator). The operator has a telephone T30 for communicating with the user's telephone T20.

The management server 10 of the guidance support system 1 is a device owned and managed by a company, and acquires and accumulates customer attribute information (customer information) that is information about customers who have a contract with the company. The management server 10 also acquires information on second-hand houses such as second-hand condominiums, and also acquires information on contracts for gas, electric power, water supply, telephone, communication, etc. in the second-hand houses. More specifically, the information on second-hand houses described above may be obtained from a database of housing information or the like, or may be obtained automatically or manually from information published on the Internet or the like.

Pre-owned homes here are residential buildings that are currently occupied by residents, and do not include residential buildings that have been unoccupied since the time of construction. To explain further, pre-owned houses include cases where the current resident has lived in the house since the time of construction, and cases where there was a previous resident before the current resident.

Then, based on the acquired information, the management server 10 acquires information estimating properties that are likely to be vacant at present or in the near future. Such estimation is performed by a narrowing process using information such as the above-mentioned infrastructure business contract and information on changes in usage conditions. Narrowing information, which is information used for such narrowing-down processing, may be obtained directly from the user's terminal 20, and part or all of the information input to the user's terminal 20 may be transmitted via the operator's terminal 30. Alternatively, part or all of the information notified to the business operator by telephone or the like from the user without going through the terminal 20 may be directly acquired from the terminal 30 of the business operator.
In addition, the management server 10 outputs information including estimated information acquired by the narrowing process to the terminal 20 or the terminal 30 .

The management server 10 is implemented by, for example, a computer. The management server 10 may be configured by a single computer, or may be implemented by distributed processing by a plurality of computers. The management server 10 is an example of an information processing device.

The terminal 20 is, as described above, a device of the user of the infrastructure business, and is realized by, for example, a PC (Personal Computer) or the like.
As described above, the terminal 30 is a device of an infrastructure business operator, and is realized by a PC or the like, for example. Businesses include, for example, a gas business that supplies gas and an electric power business that supplies electric power.

In the first embodiment, the configuration example in which the management server 10 and the terminal 30 are different devices is adopted. However, the configuration example in which the management server 10 and the terminal 30 are the same device is adopted. You may

The type of the network 60 used for connecting the management server 10 and the terminal 20 and for connecting the management server 10 and the terminal 30 is not particularly limited as long as data can be transmitted and received. (Local Area Network), WAN (Wide Area Network), or the like. A communication line used for data communication may be wired or wireless. Further, the configuration may be such that each device is connected via a plurality of networks 60 or communication lines.

<Hardware configuration example>
FIG. 2 is a diagram showing a hardware configuration example of the management server 10 and the terminals 20-30.
As shown in the figure, each of the management server 10, the user's terminal 20, and the provider's terminal 30 includes a CPU (Central Processing Unit) 100a, which is a computing means, and a memory 100c, which is a main storage means. Each device also includes, as external devices, a magnetic disk device (HDD: Hard Disk Drive) 100g, a network interface 100f, a display mechanism 100d, an audio mechanism 100h, and an input device 100i such as a keyboard and mouse.

The memory 100c and the display mechanism 100d are connected to the CPU 100a via the system controller 100b. Also, the network interface 100f, the magnetic disk device 100g, the audio mechanism 100h and the input device 100i are connected to the system controller 100b via the I/O controller 100e. Each component is connected by various buses such as a system bus and an input/output bus.

A program for realizing each function is stored in the magnetic disk device 100g. Various functions are realized by loading this program into the memory 100c and executing processing based on this program by the CPU 100a.

Here, when providing guidance on real estate transactions of second-hand properties using customer attribute information, if there are many gas contractors as customer information, it is not possible to uniformly provide guidance on real estate transactions to gas contractors. Since it is assumed that the ratio of contractors who are thinking of selling real estate to the number of contractors is not high, it will be difficult to efficiently conclude contracts.
On the other hand, when a business operator tries to contact a gas contractor to sell real estate transactions, it may be difficult to conduct sales depending on the timing of approaching the gas contractor.
Therefore, in the first embodiment, the presence or absence and degree of guidance regarding real estate transactions is determined based on the conditions for the attribute information of the gas contractor, and the determination result is stored. By adopting a configuration for outputting the determination result of the contractor, it is possible to more reliably guide the real estate transaction to the gas contractor who has been determined to guide the real estate transaction, and at the time of guiding the real estate transaction. , guidance can be made more efficient by performing guidance according to the degree of guidance included in the determination result.

In addition, by using the information of the closing request for judgment regarding guidance, it is a customer who guides real estate transactions at the stage before the property estimated to be highly likely to be vacant at present or in the near future becomes apparent. can determine whether To explain further, sales of real estate transactions based on information such as closing requests make it possible to approach sales property information in a different way than before. Allows real estate transactions to be conducted to property owners before they are known to the public.

As described above, the guidance support system 1 according to the first embodiment provides guidance to the contractor when the contractor of the infrastructure business contacts the operator of the infrastructure business for an application, an inquiry, or the like. This is a system that outputs information about the necessity and degree of necessity. By outputting information indicating the presence or absence of guidance and the degree of guidance at the time of contact between the infrastructure business operator and the infrastructure business contractor, real estate transactions for infrastructure business contractors We are working to improve the efficiency of guidance work.
A specific description will be given below.

<Functional configuration of management server>
Next, the functional configuration of the management server 10 will be described.
FIG. 3 is a diagram showing a functional configuration example of the management server 10. As shown in FIG.
The management server 10 includes a transmission/reception unit 11 , an acquisition unit 12 , a narrowing processing unit 13 , a determination unit 14 , a holding unit 15 and a guidance unit 16 .

The transmission/reception unit 11 is a network interface for connecting with the user's terminal 20 and the operator's terminal 30 via the network 60 (see FIG. 1). As a result, the management server 10 exchanges data with the terminals 20-30.

The acquisition unit 12 acquires information necessary for narrowing down processing by the narrowing processing unit 13 . That is, the acquiring unit 12 acquires customer attribute information from the business operator's terminal 30 (see FIG. 1) via the network 60 (see FIG. 1). In addition, the acquisition unit 12 acquires information specifying the customer requesting closure from the terminal 30 via the network 60 .
The acquisition unit 12 also acquires a condominium list, which will be described later, via the network 60 . Furthermore, the acquisition unit 12 acquires a narrowing condition (see FIG. 5), which will be described later.

In this way, the acquisition unit 12 acquires information necessary for the process of making determinations regarding guidance based on the population, which is user information. The population referred to here is a customer group specified by information on customers from whom information relating to infrastructure business contracts can be acquired. The population includes attribute information such as contractors' names and addresses (addresses). In addition to the case of all contractors, the population may be limited to contractors in a predetermined area among all contractors.

The narrowing-down processing unit 13 performs data analysis of the population using narrowing-down conditions (see FIG. 5), etc., which will be described later. The narrowing condition is a condition indicating how to narrow down the population using a plurality of pieces of narrowing information, and the details will be described later.

The determination unit 14 determines the presence/absence of guidance and the degree of guidance based on the results of the narrowing-down processing performed by the narrowing-down processing unit 13 for each of a plurality of narrowing-down conditions set in advance. That is, it is determined whether or not guidance on real estate transactions is to be provided for customers narrowed down from the population of customers, and the degree of guidance is also determined for each of the customers to whom real estate transaction guidance is to be provided. The degree of guidance can be determined, for example, from the viewpoint of the possibility that the house will become vacant. For customers with relatively low values, it is determined to give a simple explanation.
The determination unit 14 may determine only the presence or absence of guidance or only the degree of guidance, in addition to the above-described case of determining the presence or absence of guidance and the degree of guidance.

Further, the determination unit 14 may determine the presence or absence of guidance and/or the degree of guidance for some of the customers in the population.
Further, the determination unit 14 may determine the presence or absence of guidance and/or the degree of guidance for the smallest customer. That is, the presence or absence of guidance and/or the degree of guidance may be determined for the customer who requests closing.
In addition, the information indicating the presence/absence of guidance and/or the degree of guidance includes, for example, information indicating a room, which is a unit for sale in a second-hand condominium, and is a candidate for a real estate transaction business destination.

The holding unit 15 holds the information acquired by the acquiring unit 12, and also holds the result of determination by the determining unit 14, that is, information regarding guidance. Information related to the guidance here includes information indicating the customer to whom the real estate transaction guidance is provided and information indicating how detailed the guidance is to be given to such a customer. Only one may be used.
Note that the holding unit 15 can be configured by the memory 100c to the magnetic disk device 100g (see FIG. 2) of the management server 10. FIG.

The guide unit 16 provides, as a result of the determination by the determination unit 14, information as to whether or not to guide the customer requesting closing of the real estate transaction, and information as to how much guidance is to be provided if the guide is to be provided. invite. The output destination is the business operator's terminal 30 (see FIG. 1) via the network 60 (see FIG. 1).

Here, the determination unit 14 of the management server 10 is an example of determination means and an example of a determination function. The holding portion 15 is an example of holding means and an example of a holding function. The guide unit 16 is an example of output means and an example of an output function.
Also, the acquisition unit 12 of the management server 10 is an example of an acquisition means and an example of an acquisition function. The guiding unit 16 is an example of a notification means and an example of a notification function.
Further, the guidance unit 16 of the management server 10 is an example of guidance control means and an example of a guidance control function.

The term “real estate transaction business” is a concept that includes real estate brokerage business and real estate purchase business. In other words, "real estate transaction business" includes real estate purchases in which a real estate agent purchases a real estate that an owner intends to sell, and real estate brokerage in which a real estate agent finds a buyer for the real estate. The first embodiment is a system for approaching the owner of a second-hand property before he or she expresses his/her intention to sell to a real estate agent. Since there is no significant difference between the two cases, the case of real estate purchase will be explained below, and the explanation of the case of real estate brokerage will be omitted.
Second-hand properties include housing complexes such as condominiums as residential buildings, as well as detached houses for sale, but the following description is for condominiums.

FIG. 4 is a flowchart for explaining guidance support, and is an example of processing when the infrastructure business is the gas business. Gas companies shall be able to supply electric power.
As shown in the figure, the customer attribute information held by the business is acquired by the acquiring unit 12 (see FIG. 3) of the management server 10 via the network 60 (see FIG. ) (step 101). Such customer attribute information includes energy consumption retail information held by business operators, such as gas retail information and electricity retail information.

To explain further, the customer attribute information may be the attribute information of the customers in the closing request customer list among all the customers owned by the business operator, or the attribute information of all customers regardless of the closing request customer list. In addition to the case, for example, customer attribute information classified by business area may be used. Incidentally, the business area referred to here may be limited to, for example, an area with a relatively large number of condominiums.

Acquisition unit 12 (see FIG. 3) of management server 10 acquires condominium information from the Internet or the like, such as condominium name or building name, location, building year or month, building number, number of floors, etc. (step 102).

Then, the narrowing-down processing unit 13 (see FIG. 3) performs narrowing-down processing using the condominium list and the customer's attribute information, thereby making a determination regarding guidance (step 103).
In such narrowing-down processing, for example, it is conceivable to narrow down based on the property whose address, etc., is present in the condominium list from the customer's attribute information. In addition, it is also possible to narrow down by building age over a predetermined value from the information on the condominium list, and by narrowing down by energy contract years over a certain amount from customer attribute information. be done. Details will be described later.

The determination regarding guidance in step 103 is a judgment as to whether or not there is a high possibility that the customer's residential building will become vacant at present or in the near future. It is the presence or absence of guidance and/or the degree of guidance when guidance is provided as to whether or not to provide guidance for specific services. For example, if there is a high possibility that the house will become vacant, the level of guidance will be a detailed explanation, and if the possibility that the house will become vacant is low, the level of guidance will be a simple explanation.

The determination regarding guidance described above is performed for all customers included in the customer attribute information, and the determination result is stored in the holding unit 15 (see FIG. 3) of the management server 10 (step 104).
When the customer's attribute information and the condominium list are updated, the updated part or the entirety is subjected to guidance determination (see step 103), and the determination result held in the holding unit 15 is updated.
As described above, in the first embodiment, a determination is made in advance at a stage before receiving requests for plugging from a plurality of customers, and the determination result is stored.

After that, when the user makes a gas shut-off request or an application for shutting off from the operator's telephone T30 (see FIG. 1) through the telephone T20 (see FIG. 1), the contents accepted by the telephone operator on the operator's side are It is input to the terminal 30 (see FIG. 1) (telephone reception). Also, when the user makes a gas plugging request on the business operator's Web site using the terminal 20 (see FIG. 1), the content input in the plugging request is accepted by the business operator's terminal 30 (Web acceptance).
The telephone operator referred to here is a person in a department that handles customer service by telephone such as a call center or customer center, but may also be a customer service by an artificial intelligence robot.

The input contents are transmitted from the business operator's terminal 30 (see FIG. 1) to the management server 10 (see FIG. 1) via the network 60 (see FIG. 1). Thus, the gas plugging request is received by the transmitting/receiving section 11 (see FIG. 3) of the management server 10 (step 105), and the acquiring section 12 (see FIG. 3) acquires information on the plugging request.
The input contents are the closing request information including information such as the contractor number, name, address, contact information, desired closing date, and the like.

A determination result for the received customer is specified and output from among the determination results held by the holding unit 15 (step 106). This output is displayed on the screen of the operator's terminal 30 (see FIG. 1) in the case of telephone reception (see FIG. 6 described later), and in the case of Web reception, it is displayed on the user's terminal 20 (see FIG. 1). ) is displayed on the screen (see FIG. 7, which will be described later).
In the case of Web reception, the determination result may be output to the terminal 30 of the business operator.

In the case of telephone reception, the telephone operator looks at the screen of the terminal 30 and responds to the customer's request to close the plug. Further, in the case of Web reception, the customer operates while viewing the screen of the terminal 20 until the screen changes to the closing request reception completion screen. For this reason, the output screen for telephone reception and the output screen for Web reception are different from each other. Details will be described later.

In step 106 described above, output to the screen has been explained in the case of receiving a call, but the present invention is not limited to this. may
The above-described telephone reception is telephone blocking. Further, the above-mentioned Web reception is a case of closing by applying on the Web.

The term “stopping request” here refers to a gas plugging request for stopping the use of gas, but is not limited to this. may include cases.
In addition to the case of moving, the closing request includes cases such as long-term absence such as being away for a while.
In addition, if there is an unplugging request after a plugging request, a new customer number is assigned and the customer attribute information is updated regardless of whether the contractor is the same.

Customer attribute information is an example of infrastructure business contractor attribute information. The information specifying the customer to whom the closing request is made, the condominium list, and the narrowing-down conditions (see FIG. 5) are examples of conditions for infrastructure project contractor attribute information.
A real estate transaction is an example of a service that can be provided with a vacant house. A contractor number (for example, see FIG. 6) or the contractor's name, which will be described later, is an example of specific information that identifies the contractor.
A closing request is an example of notification of items that may become a vacant house in which people no longer live.
The condominium list and narrowing-down conditions are an example of conditions related to the building specified by the address of the contractor and/or the contract of the contractor. The narrowing-down condition is an example of information indicating that the age of the contract is a predetermined value or more, and is an example of information indicating that the age of the building is a predetermined value or more. The condominium list is an example of information specifying a condominium building.

Here, the narrowing-down conditions for the narrowing-down process in the determination regarding guidance in step 103 will be described.
FIG. 5 is a diagram for explaining narrowing-down conditions, and shows an example thereof. A narrowing-down condition is an example of a condition for attribute information.
As such narrowing-down conditions, for example, information such as the age of the building, the difference between the Web/telephone connection, the contract period, or a combination thereof is used.

The building age referred to here is narrowed down to properties that have passed a certain number of years since completion, and properties that have just been completed are excluded.
Compared to newly built properties, the asset value of newly built properties, which are only a few years old, has not declined significantly, and there are not many properties available for sale. On the other hand, for second-hand properties that have passed a certain number of years, it is possible to further increase the asset value by renovating them to standard specifications. In addition, it is possible to reflect, to some extent, whether or not a building meets the new seismic standards, and the characteristics of a building that does not use asbestos, depending on the age of the building. In addition, since the new earthquake resistance standards apply to buildings whose construction confirmation date is after June 1, 1981, the upper limit of building age is set from the viewpoint of whether or not the new earthquake resistance standards are applied. be able to.

The difference between web closing/telephone closing in the narrowing-down conditions is a closing request method, and by distinguishing between web closing and telephone closing, it is possible to determine the content at the time of output (see step 106).
In the case of web blocking, it is generally estimated that the percentage of young people is relatively high, and in the case of telephone blocking, it is estimated that the percentage of elderly people is generally relatively high.
Also, in the case of web closures, it is estimated that the percentage of people who are good at collecting information on the Internet is high. considered to be a group. In addition, it is considered that there is a high business affinity when conducting telephone sales of real estate transactions to customers who are closed by telephone.

Including the contract period as a narrowing down condition is that in the case of rentals, there is a tendency to move out and cancel the energy contract at the time of contract renewal or shortly before the contract renewal. This is to increase the ratio of actual demand projects by excluding customers with short energy contracts, as it is highly likely that the energy consumption will be shorter than for residents of condominiums.
The contract period referred to here may include, in addition to the contract for gas, a contract for other than gas, such as electricity. Due to the liberalization of electric power, even gas companies have attribute information of customers who have contracts for both gas and electric power or only for electric power.

A specific description will be given with reference to FIG.
In (1) and (2) of FIG. 5, the narrowing down condition is a combination of building age and contract period. That is, in the case of (1), it is "15 years old or more and the contract period is 3 years or more", and in the case of (2), it is "10 years or more and the contract period is 3 years or more". As a result, the group can be narrowed down to a group that is highly likely to include condominiums that are relatively old and that can further increase the asset value of the property. Although not shown in FIG. 5, since the population is narrowed down using the condominium list, the condominium list can be grasped as a condition for the attribute information.
Since the above (1) and (2) do not include the closing request methods of "web closing" and "telephone closing", they are narrowing down conditions that can be used in either case.
Note that the contract period in (1) to (2) above is the contract period for gas, and is different from, for example, (10) to (11) described later, which also includes the contract period for electric power.

In addition, for condominiums, there are so-called cases of actual demand where the purchaser or related parties reside, and so-called investment cases where the purchaser or related parties do not live in and rent out, but it is difficult to narrow down to actual demand. be.

In (3) to (6) of FIG. 5, the narrowing down condition is a combination of the building age, the contract period, and the closing request method. In other words, there are four combinations of "contract period of 3 years or more", building age of "5 years or more" and "15 years or more", and closing request method of "web closing" and "telephone closing". (3) to (6) above.

To explain further, in the case of (3) to (4) above "15 years or more and contract period of 3 years or more", in addition to the case of residents who have been living since the time of new construction, due to subsequent sales etc. The case of a new resident whose resident has changed may also be included.
On the other hand, in the case of (5) to (6) above, “5 years or more and contract period of 3 years or more”, compared to (3) to (4) above, it is easier to move in from the time of new construction higher percentage of residents living in Also, assuming that condominiums tend to be sold within 10 years rather than over 10 years old, in the case of (5) to (6) above, the building must be at least 5 years old. Therefore, it can be expected that the percentage of customers who are thinking of selling their current condominium for sale will be higher than the above (3) to (4) by combining with the information on the closing request.

(7) and (8) of FIG. 5 divide the "five years or more of building year and four years or more of contract period" into cases where the closing request method is "web closing" and "telephone closing". Since the difference between the building age and the contract period is smaller than in the above cases (5) to (6), the percentage of residents who have moved in from the time of the new construction is even higher. In general, the number of times people experience buying and selling real estate in their lives is not many. ) to (6).

(9) in FIG. 5 is "15 years or more in building year and 5 years or more in contract period" in the case of "Web closure", and the threshold for contract period is two years longer than in (3) above. As a result, residents of rental apartments are excluded more than in the case of (3) above, and it is expected that the ratio of actual demand projects will be increased. In addition, since the above-mentioned (9) requires "Web closure" as a condition, it is conceivable that the effect of Internet advertisement is high as described above.

(10) to (11) in FIG. 5 show customers whose contract is an electric power contract among customers who are “five years old or more and contract period is three years or more” when the closing request method is “Web closing”. and the case of "telephone blocking".
The above (10) to (11) are limited to electricity contracts, but since they are based on customer information of gas companies, they are not only gas contracts but also electricity contracts due to the liberalization of electricity. It is assumed that there is a high possibility that it is a customer. In general, customers who have contracts for gas and electricity with gas suppliers have a higher level of trust in gas suppliers than customers who have contracts for only one of them. It can be expected that a high percentage of people will be interested in listening to the explanation until the end when conducting telephone sales of real estate transactions using the name of the gas company.

To explain further, since the building age and contract period of (10) to (11) above are the same as (5) to (6) above, the above (5) and (10) or the above By combining (6) and (11), it is possible to list customers who only have gas contracts, customers who have both gas and electric power contracts, and customers who only have electric power contracts. In the case of a customer who only has an electricity contract, it is highly likely that the property is an all-electric property.

(12) to (13) in FIG. 5 divide the "2 years or more of building year and 2 years or more of contract period" into the cases where the closing request method is "web closing" and "telephone closing". Since the year of construction and the contract period are the same, the percentage of residents who have moved in from the time of new construction is even higher than in (7) to (8) above.

(14) to (15) in FIG. 5 divide the "power contractor with a contract period of less than two years" into cases where the method of requesting closing is "web closing" and "telephone closing". The above (14) to (15) are different from the above (12) to (13), which are gas contractors, in that they do not include the age of the building and that they are electric power contractors, so the viewpoint is different. You can narrow down by conditions.

(16) and (17) in FIG. 5 divide the "12 years old or more and 3 years or more contract period" into the cases where the closing request method is "web closing" and "telephone closing". The number of hits for the population is greater than in the above cases (3) to (4) where the building is 15 years or older.

As described above, in the first embodiment, the narrowing-down processing unit 13 (see FIG. 3) narrows down using the narrowing-down conditions (1) to (17) in FIG. 5 for each customer of customer attribute information. Based on the results of the narrowing down process, the determination unit 14 (see FIG. 1) makes a determination regarding guidance.
It should be noted that, as described above, the above-mentioned narrowing-down conditions (3) to (17) change depending on whether the closing request method is "web closing" or "telephone closing".

Here, a specific example of determination regarding guidance will be described.
As a specific example 1 of determination, for example, for customers narrowed down by at least one of the above-described narrowing conditions (1) to (17), information on services that can be provided when the house becomes vacant is provided. It is conceivable to make the judgment result "guidance: present" that the guidance will be provided, and to make the judgment result "guidance: no" that the guidance is not provided for other customers.
Then, for the customers narrowed down by any of the above (1) to (17) multiple (for example, two) narrowing down conditions, in addition to "guidance: yes", as the degree of guidance, detailed and firm The judgment result is "degree: detailed" to explain. On the other hand, for customers who are "guidance: provided" and other customers, the degree of guidance may be determined as "extent: simple", which means that the guidance is given in a simple manner.

As a specific example 2 of determination, a plurality of predetermined narrowing conditions among the above (1) to (17) are used, and for customers narrowed down by at least one of them, "Information: available ", and for other customers, the determination result is "Guidance: No".
For customers who have been narrowed down by all of a plurality of predetermined narrowing conditions, the judgment result is "degree: detailed", and for other customers, the judgment result is "degree: simple". can be considered to be

A specific example 3 of determination will be described. Under the narrowing conditions (1) to (17) above, there is a tendency for customers with a long building age and a long contract period to be "guidance: provided" and "level: detailed". On the other hand, in (9) above in the case of Web closure, customers with a long building age and a long contract period are narrowed down. Therefore, in the case of web closure, the customers narrowed down in (9) above will be given a judgment result of "degree: detailed", and the customers narrowed down by other than (9) above will be given a judgment result of " It is conceivable that the judgment result will be "degree: simple".
In addition, it is conceivable to add an upper limit to the above-mentioned (9) from the viewpoint of whether or not the new seismic standards are applied.

In the various specific examples described above, the narrowing down of (1) and (3) or (4) above, for example, where the age of building and the contract period threshold are the same, is based on a plurality of narrowing down conditions based on the results of such narrowing down. A determination is made not to be a narrowed-down customer. In other words, exceptional processing may be performed.
In addition, each of the above (1) to (17) is weighted and the total value is obtained, and for customers whose total value is greater than the threshold, the judgment result is "degree: detailed", and other customers, it is conceivable that the determination result is "severity: simple".

Various conditions other than those shown in FIG. 5 are conceivable as the narrowing-down conditions described above. For example, various business activities, periodic inspections (electrical equipment inspections, gas periodic safety inspections), equipment repairs, etc. This is a narrowing-down condition based on (an example of a period after the most recent point of contact that is traced back). In addition, various equipment (things sold or provided by electricity, gas, telecommunications carriers and installed in the house (e.g., terminal equipment, gas alarm)), etc. An example of a period) is a narrowing-down condition.
Furthermore, for example, in addition to statistical information on demographic changes such as the population outflow rate from the national census conducted to grasp the actual situation of people and households in Japan, statistical information such as the number of each age group and the ratio of household composition (people and/or households) or (an example of statistical information on households) is used as a narrowing-down condition according to the area in which the building is located. Note that such statistical information may focus on variations in the same area by comparing statistics from a plurality of survey periods, or may focus on differences from comparison of areas in statistics from a single survey period.

In addition, if the condominium list includes information indicating room size and/or floor plan, it is determined whether the property has high circulation based on the room size (m ² ) and floor plan information, and prioritized. May be used for flagging and filtering. For example, it is conceivable to set priority flags for 50 m ² to 80 m ² , which are popular as actual demand, and to narrow down the priority to studio rooms of 30 m ² or less.
In addition, if the list of condominiums includes information indicating the nearest station and address information that directly or indirectly indicates the distance from the nearest station, such as walking distance information, the nearest station name and walking distance information It is also possible to judge whether or not a property has high circulation from the above, and use it for flagging and narrowing down. For example, since Yokohama station has multiple lines and is popular as the nearest station, it is conceivable to flag and narrow down with priority. In addition, for example, since it is assumed that a 25-minute walk from the nearest station will use a bus (bus area) and circulation is low, it is conceivable to narrow down by lowering the priority.
Furthermore, if the condominium list contains information on past real estate transactions, past real estate transaction data (including external information) shows that the profit margin per transaction is large from the contract price (or unit price per tsubo). Properties with high operating efficiency may be identified.

In addition, customer attribute information includes contract information with energy companies and other service contract information that can be confirmed (an example of information indicating multiple types of infrastructure business contracts) as conditions related to contractor contracts. In this case, priority flagging and narrowing may be performed based on the type and number of contract information. For example, customers who have (or had) contracts for electricity in addition to gas are highly loyal to the energy company, and are likely to have high sales efficiency. can be considered. In addition, it is conceivable to do the same when contracting with ancillary services developed by an energy company.

In addition, if the customer's attribute information includes the past energy usage status, the reason for the energy stop may be estimated based on the past energy usage status, and priority flagging and narrowing may be performed. For example, if the amount of energy used is extremely low for several months before the energy use is stopped, it is assumed that the occupants of the unit have left for some reason and that this is an inherited pattern, and priority flagging and narrowing down are performed. you can go In other words, when there is a change in the energy usage trend and the change is a decrease in the amount of usage, it is conceivable to set a priority flag or narrow down the items as a potential sale item.

Furthermore, when the customer attribute information includes information indicating the relationship between the energy contractor and the energy suspension applicant, such as when the relationship between the contractor and the applicant is different, especially when the last name is the same and the relationship is a child , since there is a high possibility that it is an inherited building, priority flagging and narrowing down may be performed. In other words, when receiving a request to turn off the gas from a person other than the contractor, if that person has a family relationship such as being a relative of the contractor, it will be given priority as a possibility of an inherited case. It is conceivable to set up flags and narrow down. Relatives here refer to blood relatives within the sixth degree of kinship, spouses, and relatives by affinity within the third degree of kinship.

In the case of setting the priority flag as described above, that is, in the case of using floor plan information, address information, and past real estate transaction data of a condominium, it is possible to set "level: detailed" as operating efficiency is good.
In addition, priority flagging based on the type and number of contract information, priority flagging when the amount of energy usage is extremely low several months before the timing of stopping energy use, requesting gas shutoff from the child on behalf of the contractor In the case of preferential flagging when there is such a case, it is conceivable to set it as "degree: detailed".

FIG. 6 is a diagram showing an example of a screen output and displayed on the operator's terminal 30 (see FIG. 1) in the case of telephone reception. (b) partially shows another example of the reception screen, and (c) partially shows another example of the reception screen. That is, (b) and (c) show only the region 42 of (a). Although the closing request in FIG. 6 is used in the sense of stopping the use of gas, it is not limited to this, and the same applies to requests for other infrastructures such as stopping the use of electricity.
The reception screen 40 shown in FIG. 6A has an area 41 for displaying customer information, and an area 42 positioned below the area 41 for displaying information on guidance.

In the area 41 of the reception screen 40, in order from the top, "customer information requesting closure" is displayed, an input area 41a for entering the contractor number, and the contractor number input in the input area 41a are associated with each other. and an area for displaying the "name" and "address" of the user. The contractor number or name referred to here is an example of specific information that identifies the contractor, as described above.
In the example shown in FIG. 6(a), the telephone operator who is answering the phone has input the contractor number "○○○○○" heard from the customer on the telephone T30 (see FIG. 1) into the input area 41a. . Then, in the area 41, the "name" corresponding to the contractor number "○○○○○" is "□□□□□", and the "address" is "△△△ prefecture △△△ city △△ ward △ △1-1-1” is displayed.

The "name" and "address" displayed in the area 41 are for the telephone operator to verify the identity of the customer. Verify your identity.

An area 42 of the reception screen 40 displays, from top to bottom, "Information about services that can be provided as the house becomes vacant" and the judgment result for the customer with the contractor number "○○○○○" in the area 41. There are regions 43 and . The determination result area 43 includes a display 43a indicating whether or not to guide, and a display 43b indicating the degree of guidance when providing guidance.

In FIG. 6A, the display 43a of the region 43 indicating the determination result is "presence/absence of guidance: present", and the display 43b is "level of guidance: detailed". Therefore, after confirming the identity of the customer, the telephone operator refers to the displays 43a and 43b in the area 43 indicating the determination result, and thoroughly explains to the customer on the phone the services that can be provided as the house becomes vacant.
For example, after explaining that we provide real estate purchase or brokerage services, we will ask if you are thinking about selling real estate or if you are interested in this service. Explain the customer benefits of the service and answer customer questions. In addition, at the customer's request, materials such as pamphlets can be sent to the customer's home, or an appointment can be made to have a sales representative visit the customer's home.

In FIG. 6(b), the display 43a of the region 43 indicating the determination result is "presence/absence of guidance: present", and the display 43b is "level of guidance: simple". The telephone operator briefly explains to the customer on the phone the services that can be provided as the house becomes vacant.
For example, we will explain that our company provides real estate purchase or brokerage services, and will only tell you that we would like you to contact us if you are interested.

In FIG. 6(c), the display 43a of the area 43 indicating the determination result is "presence/absence of guidance: no", and the display 43b is "-". The telephone operator does not explain to the customer who is on the phone the service that can be provided as the house becomes vacant, and only accepts the closing request.

In this way, since the presence or absence of guidance and the degree of guidance are displayed in the area 43 indicating the judgment result, the telephone operator responds to the telephone according to the display of the area 43, and makes a call requesting closing. It is possible to reliably guide real estate transactions to those customers who are determined to be advised of real estate transactions.
In addition, when providing guidance, for example, by providing guidance according to the degree of guidance determined according to the estimation result of the possibility of a vacant house, it is possible to provide a firm explanation to customers with a high possibility of vacant houses, Real estate transactions can be conducted efficiently by simply explaining to customers with low potential.

7 and 8 are diagrams showing screen examples output and displayed on the user's terminal 20 (see FIG. 1) in the case of Web reception. FIG. /n). In addition, FIG. 7(b) shows an example of a Web reception screen (2/n) for closing application, FIG. 8(a) shows another example of the reception screen (2/n), and (b) , shows another example of the reception screen (2/n). "n" here is an integer of 2 or more.
The reception screen 50 shown in FIG. 7(a) has a message to the customer, "I accept the closing application" and "Please enter the contractor number", and an area 51 for displaying customer information.

An area 51 of the reception screen 50 has an input area 51a for inputting the contractor number, and an area for displaying the "name" and "address" associated with the contractor number input to the input area 51a. be. In the example shown in FIG. 7(a), the same "name" and "address" are displayed as in the case shown in FIG. 6(a).
The user confirms the contents and, if correct, operates the OK button. Thereby, it progresses to the screen of FIG.7(b).

For security purposes, a predetermined personal identification number or password may be entered, or the screen shown in FIG. 7A may be displayed after the login operation. A personal identification number and information to be input when logging in are examples of specific information that identifies a contractor.

The reception screen 50 shown in FIG. 7B has an area 52 for the desired closing date and an explanation display area 53 for displaying an explanation of the real estate transaction service.
The area 52 has, in order from the top, a display of "Please input the desired closing date" and an area 52a for the user to input the desired closing date. In the example shown in FIG. 7(b), the area 52a is an empty blank.

In the explanation display area 53, there are, in order from the top, a display of "guidance on real estate transaction services" and an area 53a surrounded by a dashed dotted line for indicating the display range of the guidance. To explain further, the example shown in FIG. 7B is a case where the determination result for the user (see step 106 in FIG. 4) is "presence/absence of guidance: yes" and "level of guidance: detailed". sentences are long. For this reason, a scroll bar 53b is displayed in the area 53a indicating the contents of the guidance to display the part not displayed by shifting the notation in the explanation display area 53 up and down.

The reception screen 50 shown in FIG. 8A has an area 52 for the desired closing date and an explanation display area 53 for displaying an explanation of the real estate transaction service. The area 52 is the same as in the case shown in FIG. 7B, and its description is omitted.
In the explanation display area 53, as in the case shown in FIG. 7B, there are, in order from the top, the display of "real estate transaction service information" and an area 53a. Another example shown in FIG. 8(a) is a case where the determination result for the user (see step 106 in FIG. 4) is "presence/absence of guidance: yes" and "extent of guidance: simple", and the text of the guidance is It is shorter than in the case of FIG. 7(b). Therefore, the scroll bar 53b shown in FIG. 7B is not displayed in the area 53a indicating the content of guidance.

The reception screen 50 shown in FIG. 8(b) has an area 52 for the desired closing date. The area 52 is the same as in the case shown in FIG. 7B, and its description is omitted.
To explain further, in another example shown in FIG. 8(b), the determination result for the user (see step 106 in FIG. 4) is "presence/absence of guidance: no" and "level of guidance: -". There is, and the notation of the guide is omitted. Therefore, the reception screen 50 shown in FIG. 8(b) does not have the explanation display area 53 shown in FIGS. 7(b) and 8(a). In the explanation display area 53, the length of the explanation is made different (the length of the explanation).

In this way, real estate transaction guidance can be reliably provided in the area 53a of the explanation display area 53 to those customers who are determined to be advised of the real estate transaction among the customers of the Web request. Further, when providing guidance, the content of the guidance is changed according to the degree of guidance. In other words, a simple explanation is given assuming that the customer who is unlikely to become an empty house due to moving is likely to have no plans to move, even though the information is provided to the customer. On the other hand, for customers who are likely to become vacant due to moving, they are highly likely to be interested in guidance on real estate transactions, so detailed explanations are provided while summarizing the main points. As a result, efficient real estate transaction guidance can be provided on the screen for making a Web request. Note that attention is focused on the possibility of a house becoming vacant due to moving, but the degree of guidance may also be determined according to the customer's age group, along with or instead of it.
By omitting real estate transaction guidance for customers who are unlikely to move, it is possible to reduce the burden of screen confirmation associated with customer operations.

<Second Embodiment and Third Embodiment>
Next, a second embodiment and a third embodiment will be described. In the above-described first embodiment, the determination regarding guidance (step 103 in FIG. 4) is performed before accepting the closing request. Judgment is made when a request for closure is received. The second embodiment is for telephone blocking, and the third embodiment is for Web blocking.
In the description of the second embodiment and the third embodiment, the description and illustration of the same items as in the above-described first embodiment may be omitted or simplified.

FIG. 9 is a flowchart for explaining guidance support according to the second embodiment.
The scene shown in the figure is the case of the above-described telephone blockage. In other words, this is a case where the user sends a gas shutoff request to the operator's telephone T30 (see FIG. 1) through the telephone T20 (see FIG. 1), and the content received by the telephone operator on the operator's side is the gas shutoff request. , is input to the business operator's terminal 30 (see FIG. 1) (telephone reception). Then, such a gas shut-off request is received by the transmitting/receiving section 11 (see FIG. 3) of the management server 10 (step 201). This process corresponds to step 105 (see FIG. 4) in the first embodiment, and detailed description thereof will be omitted.

The acquisition unit 12 (see FIG. 3) of the management server 10 obtains the attribute information held by the business about the customer who has accepted the closing request from the business operator's terminal 30 (see FIG. 1) via the network 60 (see FIG. 1). Acquire (step 202). This corresponds to step 101 (see FIG. 4) in the first embodiment, and detailed description thereof will be omitted.

The acquisition unit 12 (see FIG. 3) of the management server 10 acquires the condominium list (step 203). This processing corresponds to step 102 (see FIG. 4) in the first embodiment, and detailed description thereof will be omitted.

Then, the narrowing-down processing unit 13 (see FIG. 3) performs narrowing-down processing using the condominium list and the received attribute information of the customer, thereby making a judgment regarding guidance (step 204). This corresponds to step 103 (see FIG. 4) in the first embodiment, and detailed description thereof will be omitted.

The determination result regarding the received guidance for the customer is displayed on the screen of the business operator's terminal 30 (see FIG. 1) by the guidance unit 16 (see FIG. 3), and the determination result is notified (step 205). This process corresponds to step 106 (see FIG. 4) in the first embodiment, and detailed description thereof will be omitted.

Thus, in the second embodiment, unlike the first embodiment in which prior determination is made before accepting a plugging request for a plurality of customers and the result is stored, each time a plugging request is accepted In addition, a judgment is adopted each time a judgment is made for a customer who has requested closure. Therefore, it is not necessary to perform the determination process all at once, so that the processing load can be reduced, and the storage unit, which is an essential component in the first embodiment, can be omitted.

<Third Embodiment>
FIG. 10 is a flowchart for explaining guidance support according to the third embodiment.
The scene shown in the figure is the case of the above-described web plugging. In other words, the user makes a request to turn off the gas on the website of the business operator using the terminal 20 (see FIG. 1), and the content input as the request to turn off the gas is received by the terminal 30 of the business operator (Web acceptance). Then, such a gas shut-off request is received by the transmitting/receiving section 11 (see FIG. 3) of the management server 10 (step 301). This process corresponds to step 105 (see FIG. 4) in the first embodiment, and detailed description thereof will be omitted.

The acquisition unit 12 (see FIG. 3) of the management server 10 acquires the attribute information of the customer who has received the plug-closing request (step 302), and also acquires the condominium list (step 303). After that, using the received customer attribute information and condominium list, the narrowing-down processing unit 13 (see FIG. 3) makes a decision regarding guidance (step 304). Then, the judgment regarding the received guidance for the customer is displayed on the screen of the user's terminal 20 (see FIG. 1) by the guide section 16 (see FIG. 3). As a result, guidance is executed according to the determination result (step 305).
The steps 302, 303, 304 and 305 described above correspond to steps 101, 102, 103 and 106 in the first embodiment, respectively, and detailed description thereof will be omitted.

As described above, in the third embodiment, as in the second embodiment, each determination is adopted, so that the processing load can be reduced and the configuration can be simplified.
Further, the third embodiment is different from the second embodiment, which is for telephone blocking, in that guidance is given in the case of Web blocking. Even in the mode of web blocking, which does not involve a telephone operator, the configuration of the display screen can be changed from the viewpoint of whether the customer is interested or not, and the burden on the customer requesting web blocking can be reduced. Also, it becomes possible to guide real estate transactions.

A program that implements an embodiment of the present invention is stored in a computer-readable recording medium such as a magnetic recording medium (magnetic tape, magnetic disk, etc.), an optical recording medium (optical disk, etc.), a magneto-optical recording medium, or a semiconductor memory. can be provided as is. Moreover, it is also possible to provide using communication means, such as the internet.

As described above, the management server 10 (see FIG. 3) according to the first embodiment can set the attribute information according to the conditions for the attribute information of the contractor of the infrastructure business such as the gas business, the electric power business, and the communication business. Determination unit 14 (see FIG. 1) for determining whether or not to guide the contractor to services that can be provided when the house becomes vacant and/or the degree of guidance when the service is provided, and determination result by the determination unit 14 is stored in association with the contractor number that identifies the contractor (see the same figure), and a determination unit that is associated with the contractor number when the contractor number of the contractor who requests closing is received. and a guide section 16 (see the figure) for guiding the determination result of 14.
In addition, the management server 10 (see FIG. 3) according to the second embodiment acquires the attribute information of the contractor who is the contractor of the infrastructure business such as the gas business, the electric power business, the communication business, etc. Depending on the conditions for the attribute information, the acquisition unit 12 (see the same figure) determines whether or not to guide the contractor related to the attribute information about the services that can be provided when the house becomes vacant and/or whether or not to guide the service. A determination unit 14 (see the same figure) that determines the degree, and a guidance unit 16 (see the same figure) that notifies the determination result of the determination unit 14 are provided.
In addition, the management server 10 (see FIG. 3) according to the third embodiment stores the attribute information of the contractor who is the contractor of the infrastructure business and who contacts the items that may become a vacant house where people do not live. Depending on the acquisition unit 12 (see the same figure) to be acquired and the conditions for the attribute information, whether or not to guide the contractor related to the attribute information about the services that can be provided when the house becomes vacant and/or when to guide the service. A determination unit 14 (see FIG. 1) that determines the degree of guidance, and a guidance unit 16 (see FIG. 1) that controls guidance according to the determination result of the determination unit 14 are provided.
More specifically, the conditions for the attribute information are conditions regarding the building and/or the contractor's contract specified by the contractor's address. Moreover, a condition for attribute information is that the attribute information includes information indicating that the number of years of the contract is equal to or greater than a predetermined value. Furthermore, a condition for the attribute information is that the attribute information includes information indicating that the building age of the building is equal to or greater than a predetermined value. A condition for the attribute information is that the attribute information includes information specifying that the building is a condominium building. Information identifying a condominium building includes information indicating the size and/or layout of the rooms. The information identifying the condominium building includes information indicating the nearest station, and information directly or indirectly indicating the distance from the nearest station. In addition, the information specifying that the building is a condominium building includes information on past real estate transactions.
A condition for the attribute information is that the attribute information includes information indicating a plurality of types of contracts for the infrastructure business as a condition relating to the contractor's contract. Moreover, the condition for the attribute information is that the attribute information contains information indicating that there is a change in the energy usage trend and that the change is a decrease. A condition for the attribute information is that the attribute information includes information indicating the relationship between the person and the contractor when the contractor's specific information is received from a person other than the contractor.
In addition, the narrowing down condition is that the information indicating the period after the most recent point of contact with the building occupants retroactively on the side of the infrastructure business operator is included, and it is also used for the provision by the infrastructure business It contains information indicating the period since the equipment was installed in the living part of the building, and contains statistical information about the people and/or households in the area in which the building is located.

In addition, the program according to the first embodiment is provided to the contractor related to the attribute information according to the conditions for the contractor's attribute information of the infrastructure business such as the gas business, the electric power business, and the communication business when the house becomes vacant. Determination function for determining whether to guide available services and/or the degree of guidance when services are provided, and holding function for storing the determination result by the determination function in association with the contractor number that identifies the contractor. and a guidance function that guides the determination result of the determination function associated with the contractor number when the contractor number of the contractor making the closing request is accepted.
In addition, the program according to the second embodiment includes an acquisition function for acquiring attribute information of a contractor who is a contractor of an infrastructure business such as a gas business, an electric power business, and a communication business and makes a request for closing, and Judgment function for judging whether or not to inform the contractant related to the attribute information about the services that can be provided and/or the degree of guidance when the services are introduced, depending on the conditions, and the judgment result by the judgment function. and a guide function for notifying
Further, a program according to the third embodiment includes an acquisition function for acquiring attribute information of a contractor who is a contractor of an infrastructure project and who contacts a matter that may become a vacant house in which people do not live, and an attribute Determining function for determining whether or not to guide the contractor related to the attribute information to the service that can be provided with the vacant house and/or the degree of guidance when the service is provided, depending on the conditions for the information, and the determining function and a guidance function for controlling guidance according to the determination result.

Although the embodiments of the present invention have been described above, the technical scope of the present invention is not limited to the scope described in the above embodiments. It is clear from the scope of claims that various modifications or improvements to the above embodiment are also included in the technical scope of the present invention.

DESCRIPTION OF SYMBOLS 10... Management server, 12... Acquisition part, 13... Narrowing-down process part, 14... Judgment part, 15... Holding part, 16... Guidance part

Claims (20)

Depending on the conditions for the infrastructure project contractor's attribute information, determine whether or not to guide the contractor related to the attribute information to services that can be provided when the house becomes vacant, and the degree of guidance if such services are provided. a determination means for
holding means for holding the result of determination by the determination means in association with specific information for specifying the contractor;
Output means for outputting the determination result of the determination means associated with the specific information when the specific information of the contractor who contacts the item that may become a vacant house that no one lives in is received;
An information processing device comprising: Acquisition means for acquiring attribute information of a contractor who is a contractor of an infrastructure project and who makes contact regarding matters that may become a vacant house that no one will live in;
Determining means for determining whether or not to guide the contractor related to the attribute information to a service that can be provided when the house becomes vacant, and the degree of guidance when the service is provided, according to the conditions for the attribute information;
a notification means for notifying the result of determination by the determination means;
An information processing device comprising: Acquisition means for acquiring attribute information of a contractor who is a contractor of an infrastructure project and who makes contact regarding matters that may become a vacant house that no one will live in;
Determining means for determining whether or not to guide the contractor related to the attribute information to a service that can be provided when the house becomes vacant, and the degree of guidance when the service is provided, according to the conditions for the attribute information;
Guidance control means for controlling the guidance according to the determination result of the determination means;
An information processing device comprising: 4. The information processing according to any one of claims 1 to 3, wherein the condition for said attribute information is a condition relating to a building specified by said contractor's address and/or a contract of said contractor. Device. 5. The method according to claim 4, wherein the condition for the attribute information is that the attribute information contains information indicating that the number of years of the contract is equal to or greater than a predetermined value. Information processing equipment. 5. The attribute information according to claim 4, wherein the condition for the attribute information is that the attribute information includes information indicating that the building age of the building is equal to or greater than a predetermined value. information processing equipment. 5. The information processing apparatus according to claim 4, wherein the condition for the attribute information includes information specifying that the attribute information is a condominium building. 8. The information processing apparatus according to claim 7, wherein the information specifying that the building is a condominium building includes information indicating room size and/or floor plan. 8. The information processing apparatus according to claim 7, wherein the information specifying that the building is a condominium building includes information indicating a nearest station. 10. The information processing apparatus according to claim 9, wherein the information identifying the condominium building includes information directly or indirectly indicating a distance from the nearest station. . 8. The information processing apparatus according to claim 7, wherein the information specifying that the building is a condominium building includes information relating to past real estate transactions. 5. The attribute information according to claim 4, wherein the attribute information includes information indicating a plurality of types of contracts for the infrastructure business as conditions relating to the contract of the contractor. Information processing equipment. 5. The information processing apparatus according to claim 4, wherein the condition for the attribute information includes information indicating that the attribute information has a change in energy usage trend and that the change is a decrease. The condition for the attribute information is that when the attribute information receives specific information that identifies the contractor from a person other than the contractor, the information indicating the relationship between the person and the contractor is included. 5. The information processing apparatus according to claim 4, characterized in that: A claim characterized in that the condition for said attribute information is that it includes information indicating a period after the most recent point of contact retroactively with the occupants of said building on the side of said infrastructure project operator. Item 5. The information processing device according to item 4. 4. A condition for said attribute information is that it includes information indicating a period after the equipment used for provision by said infrastructure project was installed in a living area of said building. The information processing device according to . 5. The information processing apparatus according to claim 4, wherein the condition for said attribute information is that statistical information relating to people and/or households in an area in which said building is located is included. information processing equipment,
Depending on the conditions for the infrastructure project contractor's attribute information, determine whether or not to guide the contractor related to the attribute information to services that can be provided when the house becomes vacant, and the degree of guidance if such services are provided. judgment function to
a holding function for holding the determination result by the determination function in association with the specific information that identifies the contractor;
an output function for outputting the determination result of the determination function associated with the specific information when receiving the specific information of the contractor who contacts about the possibility of the house becoming unoccupied and vacant;
program to realize information processing equipment,
Acquisition function for acquiring attribute information of a contractor who is a contractor of an infrastructure business and who contacts items that may become a vacant house that no one lives in;
a determination function for determining whether or not to guide the contractor related to the attribute information to a service that can be provided when the house becomes vacant, and the degree of guidance when the service is provided, based on conditions for the attribute information;
a notification function for notifying the result of determination by the determination function;
program to realize information processing equipment,
Acquisition function for acquiring attribute information of a contractor who is a contractor of an infrastructure business and who contacts items that may become a vacant house that no one lives in;
a determination function for determining whether or not to guide the contractor related to the attribute information to a service that can be provided when the house becomes vacant, and the degree of guidance when the service is provided, based on conditions for the attribute information;
a guidance control function that controls the guidance according to the determination result of the determination function;
program to realize

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