JP7249255B2 - INFORMATION PROVIDING DEVICE, COMPUTER PROGRAM AND INFORMATION PROVIDING METHOD - Google Patents

Description

The present invention relates to an information providing device, a computer program, and an information providing method.

For example, Patent Literature 1 discloses a technique of a medical assistance system that predicts possible injuries or illnesses that the user may develop based on the user's biological information and creates a list of medical institutions that can treat the predicted injuries or illnesses. is described.

JP 2014-089582 A

However, the conventional technology described above does not take into consideration management of whether or not a user visits a medical institution listed on the list. For this reason, the conventional technology described above cannot contribute to the insurance institution's management of whether or not the user who has concluded the insurance contract based on the acquisition of the policyholder's biometric information is appropriately undergoing medical examination. .

The present invention has been made in consideration of such circumstances, and its purpose is to provide a system in which a user who has entered into an insurance contract with an insurance institution based on the acquisition of the policyholder's biometric information can receive an appropriate medical examination. It is to contribute to the management of the insurance institution whether or not it is

(1) One aspect of the present invention includes a biometric information acquisition unit that acquires biometric information of a user, a medical examination determination unit that determines whether or not the user needs to undergo medical examination based on the biometric information, and an insurance policyholder. an insurance institution communication unit that notifies the insurance institution with which the insurance contract based on the acquisition of the biometric information of the user has been concluded with the user, of the determination result of the necessity of the medical examination, and the communication terminal of the user's supporter a storage unit that stores the communication address of the user, and a user support recommendation unit that notifies the communication terminal of the user's supporter that the user has been notified of the request for consultation or the request for consultation , The storage unit stores a communication address of the communication terminal of the user, and the user support recommendation unit relays a message transmitted from a communication terminal of a supporter of the user to the communication terminal of the user to provide the user support. The recommendation unit gives a support privilege point to the supporter when a message regarding the medical examination request is transmitted from the communication terminal of the supporter of the user to the communication terminal of the user; An information providing device that stores user support recommendation information including a record of support privilege points given to a user's supporter .
( 2 ) An aspect of the present invention is the above (1), wherein the information providing device receives a diagnosis result of the user's examination, and the insurance institution communication unit notifies the insurance institution of the diagnosis result. ) is an information providing device.
( 3 ) In one aspect of the present invention, the diagnosis result is at least one of information indicating changes in the biometric information acquired from the user, treatment content instructed by the user, a medical referral letter, and a schedule for the next visit. The information providing device according to ( 2 ) above, comprising:
( 4 ) In one aspect of the present invention, when it is determined that a medical examination is necessary for the user, a medical examination request is notified to the user's communication terminal, and the user's communication terminal remotely diagnoses the user. a user communication unit that receives diagnosis request information for requesting a diagnosis, a communication connection unit that performs communication connection between a communication terminal of a remote medical institution capable of remote diagnosis and a communication terminal of the user based on the diagnosis request information; The information providing device according to ( 2 ) or ( 3 ) above, further comprising:
( 5 ) An aspect of the present invention is the information providing apparatus according to ( 4 ), further comprising a medical institution candidate determining unit that determines a candidate for a telemedicine institution at which the user will receive medical treatment based on the biometric information.
( 6 ) One aspect of the present invention further comprises a remote medical institution list storage unit that stores one or more remote medical institution lists provided by one or more insurance institutions that handle the insurance contract, and the medical institution candidate The determination unit selects a candidate for a remote medical institution that the user will receive treatment from among the remote medical institutions listed in the remote medical institution list provided by the insurance institution with which the user has concluded the insurance contract. It is the information providing device of ( 5 ).
( 7 ) In one aspect of the present invention, the information provision of ( 6 ) above, wherein the remote medical institution list storage unit stores the remote medical institution list used for each user in association with each user. It is a device.
( 8 ) In one aspect of the present invention, the insurance institution communication unit receives an update list of the telemedicine institution list used by the user from the insurance institution to which the user's diagnosis result has been notified, and The remote medical institution list storage unit is the information providing device according to ( 7 ) above, which stores the update list in association with the user.
( 9 ) In one aspect of the present invention, the user communication unit receives inquiry information, which is the result of an inquiry of the user, from the communication terminal of the user, and the communication connection unit receives the inquiry information from the communication terminal of the user. is received, the information providing device according to any one of the above ( 4 ) to ( 8 ), which establishes a communication connection between the communication terminal of the telemedicine institution and the communication terminal of the user.
( 10 ) In one aspect of the present invention, the user communication unit transmits the user's biometric information to the user's communication terminal before communication connection is established between the communication terminal of the telemedicine institution and the user's communication terminal. The information providing device according to any one of ( 4 ) to ( 9 ) above, which instructs acquisition.
( 11 ) According to one aspect of the present invention, when the user's biometric information is acquired in response to an instruction to acquire the biometric information for the user, the communication connection unit connects the communication terminal of the remote medical institution and the user. The information providing device according to ( 10 ), which establishes a communication connection with a communication terminal.
( 12 ) In one aspect of the present invention, the user communication unit determines whether or not the user's communication terminal is in a connected state, and the communication connection unit determines that the user's communication terminal is in a connected state. The information providing device according to any one of ( 4 ) to ( 11 ) above, which establishes a communication connection between the communication terminal of the telemedicine institution and the communication terminal of the user when determined.
( 13 ) One aspect of the present invention is a medical examination history storage unit that stores medical examination history of the user; The information providing device according to any one of ( 4 ) to ( 12 ) above, further comprising: a generating user evaluation unit.

( 14 ) In one aspect of the present invention, a computer is provided with a biometric information acquisition step of acquiring biometric information of a user; a communication step of notifying an insurance institution with which an insurance contract based on the acquisition of biometric information of an insurance policyholder has been concluded with the user, of a determination result as to whether or not the medical examination is necessary; and communication by a supporter of the user. Execution of a storage step of storing a communication address of a terminal, and a user support recommendation step of notifying a communication terminal of a supporter of said user that a medical examination request has been sent to said user or that said medical examination request has been notified to said user. wherein the storing step stores the communication address of the user's communication terminal, and the user assistance recommending step is transmitted from the user's support person's communication terminal to the user's communication terminal. and the user support recommending step, when the message regarding the medical examination request is transmitted from the communication terminal of the supporter of the user to the communication terminal of the user, provides support privilege points to the supporter. The providing and storing step is a computer program for storing user assistance recommendation information including a record of assistance privilege points awarded to the user's supporters.

( 15 ) One aspect of the present invention is an information providing device obtaining a biometric information of a user; a consultation determination step of determining whether the consultation is necessary, and the information providing device notifies the insurance institution with which the insurance contract based on the acquisition of the policyholder's biometric information has been concluded with the user. , wherein the information providing device stores a communication address of a communication terminal of a supporter of the user, and the information providing device stores the communication address of the supporter of the user An information providing method for notifying a terminal of a request for medical examination to the user or notification of the request for medical examination to the user , wherein the information providing device stores a communication address of the user's communication terminal, The information providing device relays a message transmitted from the communication terminal of the user's supporter to the user's communication terminal, and the information providing device receives the message regarding the consultation request from the user's supporter's communication terminal. User support recommended information including a record of the support privilege points given to the supporter of the user when transmitted to the communication terminal of the user, and the information providing device provides the support privilege points to the supporter. is an information providing method that stores

According to the present invention, it contributes to management by the insurance institution of whether or not a user who concludes an insurance contract with an insurance institution based on acquisition of biometric information of an insurance policyholder is appropriately undergoing medical examination. can be done.

It is a block diagram showing an example of composition of an information service system concerning one embodiment. 1 is a block diagram showing a configuration example of an information providing device according to one embodiment; FIG. FIG. 4 is a sequence diagram showing an example of procedures of an information providing method according to one embodiment;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing a configuration example of an information providing system according to one embodiment. In the information providing system 1 shown in FIG. 1, the information providing device 30 communicates with the user terminal 10 via a communication network. A user terminal 10 is a communication terminal of a user of the information providing service.

The information providing device 30 provides information to the insurance institution 40 . The information providing device 30 exchanges information with the insurance institution 40 through online communication via a communication network or offline communication such as mail. In online communication, the information providing device 30 communicates with a communication terminal of the insurance institution 40 via a communication network. In off-line communication, the information provided by the information providing apparatus 30 to the insurance institution 40 is printed on a print medium or written on a portable recording medium, and the medium is delivered to the insurance institution 40 by mail or the like. In addition, a medium on which information provided from the insurance institution 40 to the information providing device 30 is recorded is delivered from the insurance institution 40 to the information providing device 30 by mail or the like, and the information recorded on the medium is sent to the information providing device. 30.

The insurance institution 40 is an insurance institution that deals with insurance contracts based on acquisition of biometric information of policyholders. A user is a policyholder who concludes the insurance contract with the insurance institution 40 . An insurance contract based on the acquisition of the policyholder's biometric information is an insurance contract that assumes that the policyholder's biometric information is acquired under the conditions specified in the insurance contract. Hereinafter, an insurance contract based on acquisition of biometric information of a policyholder may be simply referred to as an insurance contract.

The information providing device 30 communicates with the medical institution terminal 50 via a communication network. The medical institution terminal 50 is a communication terminal of a remote medical institution. Telemedicine institutions refer to medical institutions such as clinics and hospitals that are capable of remote diagnosis. Remote diagnosis refers to a doctor examining a patient remotely through communication to determine the health condition, type of disease, condition, etc., and includes instructions for improvement and treatment. Note that the telemedicine institution may be a medical institution that can provide treatment remotely.

The user terminal 10 receives the user's biological information detected by the biological sensor 11 . Biological information includes, for example, blood pressure, pulse rate, body temperature, and weight. Note that the user terminal 10 may be a wearable device including the biosensor 11 .

FIG. 2 is a block diagram showing a configuration example of the information providing device according to this embodiment. 2, the information providing apparatus 30 includes a user communication unit 301, an insurance institution communication unit 302, a medical institution communication unit 303, a biological information acquisition unit 304, a consultation determination unit 305, a communication connection unit 306, a medical It includes an institution candidate determination unit 307 , a user evaluation unit 308 , a user support recommendation unit 309 and a storage unit 330 . The storage unit 330 stores various information. The storage unit 330 stores user information 331 , insurance institution information 332 , consultation determination table 333 , telemedicine institution list 334 , consultation history 335 , and user support recommendation information 336 .

Each function of the information providing device 30 is realized by the information providing device 30 having computer hardware such as a CPU (Central Processing Unit) and memory, and the CPU executing a computer program stored in the memory. be done. The information providing device 30 may be configured using a general-purpose computer device, or may be configured as a dedicated hardware device. For example, the information providing device 30 may be configured using a server computer connected to a communication network such as the Internet. Further, each function of the information providing device 30 may be realized by cloud computing. Further, the information providing device 30 may be configured to open a website using, for example, the WWW system.

The user communication unit 301 communicates with the user terminal 10 via the communication network. The user communication unit 301 exchanges information with the user terminal 10 through communication.

The insurance agency communication unit 302 exchanges information with the insurance agency 40 by online communication via a communication network or offline communication such as mail.

The medical institution communication unit 303 communicates with the medical institution terminal 50 via a communication network. The medical institution communication unit 303 exchanges information with the medical institution terminal 50 through communication.

The biometric information acquisition unit 304 acquires biometric information of the user. The biometric information acquisition unit 304 may receive the biometric information of the user from the user terminal 10, or may acquire the biometric information of the user from a medical institution. For example, the user's biological information detected by the biological sensor 11 is transmitted from the user terminal 10 to the information providing device 30 . For example, the user's biometric information acquired through examination by a medical institution is provided to the information providing device 30 .

The consultation determination unit 305 determines whether or not the user needs to receive a consultation based on the user's biometric information. The consultation determination unit 305 uses the consultation determination table 333 to determine whether consultation is necessary. The consultation determination table 333 is a table in which the value range of each item of biometric information (blood pressure, pulse rate, body temperature, weight, etc.), necessity of consultation, and examination subjects are associated with each other. The consultation determination table 333 is divided according to gender, age, and height. The consultation determination unit 305 determines whether or not the user needs to be examined by using the consultation determination table 333 corresponding to the gender, age, and height of the user.

The consultation determination table 333 may be a table in which a disease name is further associated with the value range of each item of the biometric information. In this case, the consultation determination unit 305 may further determine the user's presumed disease name (estimated disease name) based on the consultation determination table 333 . The user's medical history may be further used in determining the presumed disease name.

User information 331 includes the user's gender, age, height and medical history. The user information 331 is information including the user's name, address, sex, age, height, medical history, the name of the insurance institution 40 that signed the insurance contract, the communication address of the user terminal 10, and the like.

The insurance agency information 332 includes the name and communication method of each insurance agency (online communication (communication address of the communication terminal of the insurance agency) or offline communication (delivery address, information provision method (printing or data recording)), etc. Information.

The insurance institution communication unit 302 notifies the insurance institution 40 with which the insurance contract has been concluded with the user of the determination result as to whether or not the user needs to be examined.
The user communication unit 301 notifies the user's user terminal 10 of a medical examination request when it is determined that the user needs medical examination.

The medical institution communication unit 303 receives the diagnosis result of the medical examination by the user from the medical institution terminal 50 . The user's diagnosis result may be provided to the information providing apparatus 30 from the telemedicine institution via the user. For example, the user receives his/her own diagnosis result from the telemedicine institution, the user transmits his/her own diagnosis result to the information providing device 30 through the user terminal 10, and the information providing device 30 receives the user's diagnosis result from the user terminal 10. You may
The insurance institution communication unit 302 notifies the insurance institution 40 with which the user has concluded an insurance contract of the diagnosis result of the user. The diagnosis results notified to the insurance institution 40 include information indicating changes in biometric information acquired from the user (information indicating changes in additional items of biometric information, acquisition frequency, acquisition timing, etc.), details of treatment instructed by the user, The information may include at least one of a medical referral letter and the next visit schedule.

The user communication unit 301 receives diagnosis request information from the user terminal 10 . The diagnosis request information is information for requesting remote diagnosis of the user.

The communication connection unit 306 establishes communication connection between the user terminal 10 and the medical institution terminal 50 . Communication connection between the user terminal 10 and the medical institution terminal 50 is performed based on the user's diagnosis request information transmitted from the user terminal 10 . This means that communication connection between the user terminal 10 and the medical institution terminal 50 is established based on the user's request for remote diagnosis.

The medical institution candidate determination unit 307 determines candidates for telemedicine institutions at which the user will receive medical treatment, based on the user's biometric information. The medical institution candidate determination unit 307 determines a remote medical institution having examination subjects determined by the user's biometric information and the consultation determination table 333 as a candidate for the user's remote medical institution. The medical institution candidate determination unit 307 selects a candidate for a remote medical institution that the user will receive treatment from among the remote medical institutions listed in the remote medical institution list 334 provided by the insurance institution 40 with which the user has signed an insurance contract. do.

Telemedicine institution list 334 is a list of telemedicine institutions. The remote medical institution list 334 is information including the name of each remote medical institution, location, examination subject, examination available time zone, communication address of the medical institution terminal 50, and the like. The telemedicine institution list 334 is provided by one or more insurance institutions 40 that handle insurance contracts, and the one or more telemedicine institution lists 334 are stored in the storage unit 330 .

The storage unit 330 stores a remote medical institution list 334 used for each user in association with each user. This is to determine candidates for telemedicine institutions suitable for each user. For example, a telemedicine institution near the user's address or a telemedicine institution of the user's family doctor is considered to be highly convenient for the user, so a telemedicine institution list used for the user 334 shall include the telemedicine institution. The name of the user's desired telemedicine facility, such as the user's primary care physician's telemedicine facility, is included in user information 331 .

The insurance institution communication unit 302 receives an updated list of the telemedicine institution list 334 used by the user from the insurance institution 40 to which the user's diagnosis result has been notified. The storage unit 330 stores the updated list of the remote medical institution list 334 in association with the corresponding user. Insurance institution 40, based on the user's diagnosis result, when it is determined that it is preferable to consult a more appropriate telemedicine institution such as a more specialized telemedicine institution, the telemedicine institution list used for the user 334 update. As a result, a more appropriate telemedicine institution is selected in the determination of the next telemedicine institution candidate.

The user evaluation unit 308 generates consultation evaluation information for the user based on the consultation history 335 regarding the consultation request notified to the user terminal 10 . The consultation history 335 is provided for each user. The medical examination history 335 is information including the date and time of the medical examination request and medical examination results (whether or not the medical examination was made, the date and time of the medical examination, the name of the telemedicine institution where the medical examination was made), and the like. The consultation evaluation information is an evaluation value indicating whether or not the user will timely receive the consultation in response to the consultation request. In the consultation evaluation information, the shorter the period from the consultation request date/time to the consultation implementation date/time (consultation delay period), the better the evaluation value. The medical examination evaluation information is used, for example, by the insurance institution 40 to encourage the user to fulfill the insurance contract. For example, the insurance agency 40 may discount insurance premiums for users with good evaluations indicated in the consultation evaluation information, and increase insurance premiums for users with poor evaluations.

The user support recommendation unit 309 notifies the user's supporter's communication terminal (hereinafter referred to as a user supporter's terminal) that a medical examination request has been sent to the user or that the medical examination request has been sent to the user. The communication address of the user support person terminal is included in the user information 331 .

The user support recommending unit 309 relays a message transmitted from the user support person terminal to the user terminal 10 . The user support recommendation unit 309 gives support privilege points to the supporter when a message regarding a medical examination request is transmitted from the user supporter terminal to the user terminal 10 . Support privilege points can be used, for example, for discounts and preferential treatment for predetermined services and products. The user support recommendation information 336 is information provided for each supporter of the user and includes a record of support privilege points given to each supporter. Accordingly, it is recommended that supporters, such as the user's family members, encourage the user to receive a medical examination in response to the medical examination request.

Next, with reference to FIG. 3, the information providing method according to this embodiment will be described. FIG. 3 is a sequence diagram showing an example of the procedure of the information providing method according to this embodiment.

The user has concluded an insurance contract with the insurance institution 40 .

(Step S<b>1 ) The information providing device 30 exchanges information confirming the conclusion of the insurance contract between the user and the insurance institution 40 and registers the user in association with the insurance institution 40 . By this user registration, user information 331 of the user is created and stored in the storage unit 330 .

(Step S<b>2 ) The insurance institution 40 transmits to the information providing device 30 the telemedicine institution list 334 used by the users registered in the information providing device 30 .

(Step S3) The information providing device 30 stores the telemedicine institution list 334 received from the insurance institution 40 in the storage unit 330 in association with the corresponding user.

(Step S4) The information providing device 30 acquires the biometric information of the user. The timing at which the user's biometric information is acquired is the timing based on the conditions stipulated in the insurance contract. The information providing device 30 may receive the user's biometric information from the user terminal 10, or may acquire the user's biometric information from a medical institution.

(Step S5) Based on the user's biometric information, the information providing device 30 refers to the consultation determination table 333 and determines whether or not the user needs to receive a consultation. Note that the information providing apparatus 30 may refer to the consultation determination table 333 based on the user's biometric information to further determine the user's presumed disease name. The user's medical history may be further used in determining the presumed disease name.

(Step S6) The information providing device 30 notifies the insurance institution 40 of the determination result as to whether or not the user should undergo a medical examination. The determination result as to whether or not medical examination is necessary is information indicating whether or not medical examination is necessary. When the user's presumed disease name is determined, the information providing device 30 may notify the insurance institution 40 of the determination result of the presumed disease name.

If it is determined that the user needs to be examined, the process proceeds to step S7. On the other hand, if it is determined that the user does not need to be examined, the process of FIG. 3 ends.

(Step S7) Based on the user's biometric information, the information providing apparatus 30 determines candidates for telemedicine institutions at which the user will receive medical treatment. The information providing apparatus 30 determines telemedicine institutions having examination subjects determined by the user's biometric information and the consultation determination table 333 as candidates for the user's telemedicine institutions. The information providing device 30 selects a candidate for a remote medical institution that the user will visit from among the remote medical institutions listed in the remote medical institution list 334 stored in the storage unit 330 in association with the user. In selecting a candidate telemedicine institution, one or more candidate telemedicine institutions are selected. Note that, when the user's presumed disease name is determined, the information providing device 30 may determine a remote medical institution having a diagnosis subject corresponding to the presumed disease name determination result as a candidate for the user's remote medical institution. .

(Step S8) The information providing device 30 notifies the user terminal 10 of the medical examination request. The consultation request is information including information indicating that consultation is necessary and telemedicine institution information. The telemedicine institution information is information indicating candidates for telemedicine institutions that the user visits, and is information of one or more telemedicine institutions.

(Step S<b>9 ) The user confirms the consultation request (including telemedicine institution information) received by the user terminal 10 from the information providing device 30 . The user transmits diagnosis request information to the information providing device 30 using the user terminal 10 . The diagnosis request information is information for requesting remote diagnosis of the user. Diagnosis request information is information including remote medical institution designation information. The remote medical institution designation information is information indicating the remote medical institution designated by the user. The user designates the telemedicine institution at which he/she will receive medical treatment from among the candidates for the telemedicine institution indicated in the telemedicine institution information included in the consultation request.

(Step S10) Based on the diagnosis request information (including remote medical institution designation information) received from the user terminal 10, the information providing device 30 communicates between the user terminal 10 and the medical institution terminal 50 of the remote medical institution designated by the user. A connection condition (communication connection condition) for connection is determined. If the determination result of the communication connection condition is acceptable, the process proceeds to step S11. On the other hand, if the determination result of the communication connection condition is unsatisfactory, the processing of FIG. 3 is terminated or predetermined error processing is executed. Communication connection conditions will be described later.

(Step S11) The information providing device 30 transmits a diagnosis acceptance request to the medical institution terminal 50 of the remote medical institution designated by the user. The diagnosis reception request is information for requesting reception of remote diagnosis of the user.

(Step S<b>12 ) The medical institution terminal 50 returns a diagnosis receipt to the information providing device 30 . Diagnosis acceptance is information for accepting a user's remote diagnosis.

(Step S13) The information providing device 30 establishes communication connection between the user terminal 10 and the medical institution terminal 50 of the remote medical institution designated by the user. Thereby, the user is remotely examined and diagnosed by a doctor through communication between the user terminal 10 and the medical institution terminal 50 .

(Step S<b>14 ) The medical institution terminal 50 transmits the diagnosis result for the user to the information providing device 30 . Diagnosis results include disease name, prescription drug name, information indicating changes in biometric information acquired from the user (information indicating changes such as additional items of biometric information, acquisition frequency, acquisition timing, etc.), and treatment details instructed by the user. , the referral letter, and the schedule for the next visit. The user's diagnosis result may be provided to the information providing apparatus 30 from the telemedicine institution via the user.

(Step S<b>15 ) The information providing device 30 transmits the diagnosis result of the user to the insurance institution 40 . The diagnosis results notified to the insurance institution 40 include information indicating changes in biometric information acquired from the user (information indicating changes in additional items of biometric information, acquisition frequency, acquisition timing, etc.), details of treatment instructed by the user, The information may include at least one of a medical referral letter and the next visit schedule.

[Communication connection conditions]
An example of communication connection conditions according to this embodiment will be described.

(Example 1 of communication connection conditions)
An example 1 of the communication connection condition is acquisition of inquiry information from the user. The inquiry information is information indicating the result of an inquiry made by the user. If the medical inquiry information has already been acquired from the user, the determination of the communication connection condition has passed, and if the medical inquiry information has not yet been acquired from the user, the determination of the communication connection condition has failed. Specifically, the user communication unit 301 receives medical inquiry information, which is the medical inquiry result of the user, from the user's user terminal 10 . The communication connection unit 306 establishes communication connection between the medical institution terminal 50 of the telemedicine institution and the user terminal 10 of the user when inquiry information is received from the user terminal 10 of the user. Note that when the diagnosis request information is received from the user terminal 10 but the inquiry information is not received, the user communication unit 301, as predetermined error processing, notifies the user terminal 10 of requesting the submission of the inquiry information. you can go

(Example 2 of communication connection conditions)
An example 2 of the communication connection condition is acquisition of biometric information from the user before remote diagnosis. The biological information before remote diagnosis is prior information for grasping the health condition of the user at the time of remote diagnosis. Examples of biological information before remote diagnosis include body temperature and blood pressure. The user's biological information before remote diagnosis is transmitted from the information providing device 30 to the medical institution terminal 50 of the remote medical institution specified by the user, including in the diagnosis reception request. If the pre-remote diagnosis biometric information has already been obtained from the user, the determination of the communication connection condition is passed, and if the pre-remote diagnosis biometric information has not yet been obtained from the user, the communication connection condition determination is invalid. Passed. Specifically, before the medical institution terminal 50 of the remote medical institution and the user's user terminal 10 are connected for communication, the user communication unit 301 sends the user's biological information before remote diagnosis to the user terminal 10. Instruct acquisition. In the instruction to acquire biological information before remote diagnosis, items of biological information to be acquired (for example, body temperature and blood pressure) may be designated. When the user's pre-remote diagnosis biometric information is acquired in response to the pre-remote diagnosis biometric information acquisition instruction for the user, the communication connection unit 306 connects the medical institution terminal 50 of the remote medical institution and the user. Communication connection with the user terminal 10 is established. When the user's pre-remote diagnosis biological information is not received from the user terminal 10, the user communication unit 301 submits the user's pre-remote diagnosis biological information to the user terminal 10 as a predetermined error process. You may send a notice urging you to

(Example 3 of communication connection conditions)
An example 3 of the communication connection condition is that the user terminal 10 is in a connected state. This is because even if the user terminal 10 is connected to the medical institution terminal 50 of the remote medical institution to start remote diagnosis after receiving a diagnosis reception from the remote medical institution, the user terminal 10 is not in a connected state, and the remote diagnosis cannot be started. This is because it cannot be started, resulting in the doctor of the telemedicine institution waiting. If the user terminal 10 is in the connected state, the determination of the communication connection condition is passed, and if the user terminal 10 is not in the connected state, the determination of the communication connection condition is failed. Specifically, the user communication unit 301 determines whether or not the user's user terminal 10 is in a connected state. When it is determined that the user's user terminal 10 is in a connected state, the communication connection unit 306 establishes a communication connection between the medical institution terminal 50 of the remote medical institution and the user's user terminal 10 .

The above is the description of the example of the communication connection condition according to the present embodiment.

Before transmitting the user's biological information to the medical institution terminal 50 of the remote medical institution, the user communication unit 301 applies to the user's user terminal 10 for permission to provide the biological information to the remote medical institution. Then, the permission may be obtained from the user terminal 10 concerned.

According to the present embodiment, it contributes to the insurance institution managing whether or not the user who concludes the insurance contract based on the acquisition of the policyholder's biometric information is appropriately undergoing medical examination. be able to.

Although the embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and design changes and the like are included within the scope of the present invention.

Alternatively, a computer program for realizing the functions of the devices described above may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read and executed by the computer system. Note that the “computer system” referred to here may include hardware such as an OS and peripheral devices.
In addition, "computer-readable recording medium" includes writable nonvolatile memories such as flexible discs, magneto-optical discs, ROMs and flash memories, portable media such as DVDs (Digital Versatile Discs), and computer system built-in media. A storage device such as a hard disk that

Furthermore, "computer-readable recording medium" means a volatile memory (e.g., DRAM (Dynamic Random Access Memory)), which holds the program for a certain period of time, is also included.
Further, the above program may be transmitted from a computer system storing this program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in a transmission medium. Here, the "transmission medium" for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line.
Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

DESCRIPTION OF SYMBOLS 1... Information provision system, 10... User terminal, 11... Biosensor, 30... Information provision apparatus, 40... Insurance institution, 50... Medical institution terminal, 301... User communication part, 302... Insurance institution communication part, 303... Medical institution Communication unit 304 Biological information acquisition unit 305 Consultation determination unit 306 Communication connection unit 307 Medical institution candidate determination unit 308 User evaluation unit 309 User support recommendation unit 330 Storage unit

Claims (15)

a biometric information acquisition unit that acquires biometric information of a user;
a consultation determination unit that determines whether or not the user needs to be examined based on the biometric information;
an insurance institution communication unit that notifies an insurance institution with which an insurance contract has been concluded with the user based on the acquired biometric information of the policyholder, of the determination result as to whether or not the medical examination is necessary;
a storage unit that stores the communication address of the communication terminal of the supporter of the user;
a user support recommendation unit that notifies a communication terminal of a supporter of the user that a medical examination request for the user or that the medical examination request has been notified to the user;
with
The storage unit stores a communication address of the communication terminal of the user,
The user support recommendation unit relays a message transmitted from a communication terminal of a supporter of the user to the communication terminal of the user,
The user support recommendation unit, when a message regarding the medical examination request is transmitted from the communication terminal of the user's supporter to the user's communication terminal, gives support privilege points to the supporter,
The storage unit stores recommended user support information including a record of support privilege points given to a supporter of the user.
Information provider. The information providing device receives a diagnosis result received by the user,
The insurance institution communication unit notifies the insurance institution of the diagnosis result,
The information providing device according to claim 1. The diagnosis result includes at least one of information indicating a change in biological information acquired from the user, treatment content instructed by the user, a medical referral letter, and the next medical examination schedule.
3. The information providing device according to claim 2 . A user who notifies a communication terminal of the user of a medical examination request and receives diagnosis request information requesting remote diagnosis of the user from the communication terminal of the user when it is determined that the medical examination is necessary for the user. a communications department;
further comprising a communication connection unit that establishes a communication connection between a communication terminal of a remote medical institution capable of remote diagnosis and a communication terminal of the user based on the diagnosis request information;
The information providing device according to claim 2 or 3 . Further comprising a medical institution candidate determination unit that determines a candidate for a remote medical institution that the user visits based on the biometric information;
5. The information providing device according to claim 4 . Further comprising a telemedical institution list storage unit that stores one or more telemedical institution lists provided by one or more insurance institutions that handle the insurance contract,
The medical institution candidate determination unit selects candidates for remote medical institutions at which the user will receive treatment, from among the remote medical institutions listed in the remote medical institution list provided by the insurance institution with which the user has concluded the insurance contract. select,
6. The information providing device according to claim 5 . The remote medical institution list storage unit stores the remote medical institution list used for each user in association with each user.
7. The information providing device according to claim 6 . The insurance institution communication unit receives an update list of the telemedicine institution list used by the user from the insurance institution to which the user's diagnosis result has been notified,
The remote medical institution list storage unit stores the updated list in association with the user.
The information providing device according to claim 7 . The user communication unit receives inquiry information, which is the result of an inquiry of the user, from the communication terminal of the user,
When the medical inquiry information is received from the user's communication terminal, the communication connection unit establishes a communication connection between the communication terminal of the remote medical institution and the user's communication terminal.
The information providing device according to any one of claims 4 to 8 . The user communication unit instructs the user's communication terminal to acquire the user's biometric information before a communication connection is established between the communication terminal of the telemedicine institution and the user's communication terminal.
The information providing device according to any one of claims 4 to 9 . The communication connection unit establishes a communication connection between the communication terminal of the telemedicine institution and the user's communication terminal when the user's biological information is obtained in response to the user's instruction to obtain the biological information.
The information providing device according to claim 10 . The user communication unit determines whether the communication terminal of the user is in a connected state,
When the user's communication terminal is determined to be in a connected state, the communication connection unit establishes a communication connection between the communication terminal of the remote medical institution and the user's communication terminal.
The information providing device according to any one of claims 4 to 11 . a medical examination history storage unit that stores the medical examination history of the user;
a user evaluation unit that generates consultation evaluation information for the user based on the consultation history regarding the consultation request notified to the communication terminal of the user;
The information providing device according to any one of claims 4 to 12 . to the computer,
a biometric information acquisition step of acquiring biometric information of a user;
a consultation determination step of determining whether or not the user needs to receive a consultation based on the biometric information;
a communication step of notifying an insurance institution with which an insurance contract has been concluded with the user based on the acquired biometric information of the policyholder, of the determination result as to whether or not the medical examination is necessary;
a storage step of storing the communication address of the communication terminal of the user's supporter;
a user support recommendation step of notifying a communication terminal of a supporter of the user that a medical examination request has been sent to the user or that the medical examination request has been notified to the user;
A computer program for executing
The storing step stores the communication address of the communication terminal of the user;
The user support recommending step relays a message transmitted from a communication terminal of a supporter of the user to the communication terminal of the user,
The user support recommending step provides support privilege points to the supporter when a message regarding the request for medical examination is transmitted from the communication terminal of the user's supporter to the user's communication terminal,
The storing step stores user support recommendation information including a record of support privilege points granted to supporters of the user.
computer program. a biometric information acquisition step in which the information providing device acquires the biometric information of the user;
a consultation determination step in which the information providing device determines whether or not the user needs to receive a consultation based on the biometric information;
a communication step in which the information providing device notifies the insurance institution with which the user has concluded an insurance contract based on the acquisition of the biometric information of the policyholder, of the determination result of the necessity of the medical examination; An information providing method comprising:
The information providing device stores a communication address of a communication terminal of a supporter of the user,
The information providing device notifies the user's supporter's communication terminal that a request for medical examination for the user or that the request for medical examination has been notified to the user.
is a method of providing information,
The information providing device stores a communication address of the communication terminal of the user,
The information providing device relays a message transmitted from a communication terminal of a supporter of the user to the communication terminal of the user,
The information providing device gives support privilege points to the supporter when a message regarding the request for consultation is transmitted from the communication terminal of the user's supporter to the user's communication terminal,
The information providing device stores recommended user support information including a record of support privilege points granted to supporters of the user.
How to provide information.

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