JP7171077B2 - Duty-free sales system, duty-free sales method, duty-free sales program, and server - Google Patents

Description

The present disclosure relates to a duty-free sales system, a duty-free sales method, a duty-free sales program, and a server.

Conventionally, at some airports, duty-free goods purchased at airport-type city duty-free shops are handed over at the handover counter after immigration procedures. A staff member is stationed at the counter. The clerk asks the visitor at the counter to present the passport, boarding pass, and exchange ticket, and after confirming these, delivers the product to the visitor.

Patent Literature 1 proposes a non-face-to-face product delivery system that enables delivery of products purchased or rented by customers.

JP 2019-175358 A

Conventional duty-free goods delivery services require staff to be stationed at the delivery counter during business hours. A less busy airport will also have fewer visitors, resulting in a shorter total time for staff to interact with visitors, in other words, a longer idle time for staff. Therefore, it is not easy to make a profit even if such a service is provided at an airport with a small number of users.

The non-face-to-face product delivery system described in Patent Literature 1 is not intended for delivery of duty-free products, and cannot be immediately used for delivery of duty-free products.

The purpose of this disclosure is to reduce the personnel costs associated with selling duty-free goods.

A duty-free sales system according to an aspect of the present disclosure includes: first storage means for storing purchase application data related to duty-free items in a purchase application storage unit; second storage means for storing, in a storage destination storage unit, data identifying a box in which duty-free goods associated with the purchase application data are stored; first acquisition means for acquiring image data of a user; a second acquisition means for acquiring passport data of a passport obtained from a duty-free article; a first confirmation means for confirming whether or not the holder of the passport is qualified to purchase duty-free goods, the user confirms whether or not the holder of the passport A second confirmation means for confirming whether or not the passport holder is a holder, extracting first purchase application data corresponding to the application inquiry data from the purchase application data stored in the purchase application storage unit, and extracting the first purchase application data corresponding to the application inquiry data, A third confirmation means for confirming whether the is an applicant for purchasing duty-free goods, and confirming that the holder of the passport is qualified to purchase the duty-free goods, and confirming that the user is the holder of the passport and when it is confirmed that the holder of the passport is the purchaser of the duty-free goods, the box in the locker storing the first duty-free goods associated with the first purchase application data is unlocked. A first device comprising a first means being part of a plurality of means including unlocking means and a second means being part of the plurality of means and different from the first means and a second device comprising:

According to the present disclosure, it is possible to reduce personnel costs associated with selling duty-free goods.

1 is a block diagram showing the configuration of a duty-free sales system according to a first embodiment; FIG. 1 is a block diagram illustrating a duty-free goods vending device according to a first embodiment; FIG. 3 is a block diagram illustrating a data manager of FIG. 2; FIG. 3 is a block diagram illustrating a data acquisition unit of FIG. 2; FIG. FIG. 2 is a diagram illustrating an appearance of a locker in which duty-free goods sold by the duty-free goods sales system of the first embodiment are stored; FIG. 2 is a diagram illustrating an appearance of a locker in which duty-free goods sold by the duty-free goods sales system of the first embodiment are stored; 3 is a diagram showing the data structure of a purchase application database configured in the purchase application storage unit of FIG. 2; FIG. 3 is a diagram showing a data structure of a storage destination database configured in the storage destination storage unit of FIG. 2; FIG. 4 is a sequence diagram of application reception processing in the duty-free sales system of the first embodiment; FIG. 4 is a flowchart of sales processing of the duty-free sales system of the first embodiment; FIG. 11 is an explanatory diagram of non-resident confirmation in the sales process of FIG. 10; FIG. 11 is an explanatory diagram of identity verification in the sales process of FIG. 10; FIG. 11 is an explanatory diagram of confirmation of a purchase record in the sales process of FIG. 10; FIG. 11 is an explanatory diagram of unlocking the box in the sales process of FIG. 10; 4 is a flowchart of replenishment processing of the duty-free sales system of the first embodiment; FIG. 11 is a block diagram illustrating an EC server of the second embodiment; FIG. FIG. 17 is a block diagram illustrating a data manager of FIG. 16; 17 is a block diagram illustrating a data acquisition unit of FIG. 16; FIG. FIG. 11 is a sequence diagram of application acceptance processing in the duty-free sales system of the second embodiment; 9 is a flowchart of sales processing of the duty-free sales system of the second embodiment; 10 is a flow chart of replenishment processing of the duty-free sales system of the second embodiment;

An embodiment of the present invention will be described in detail below with reference to the drawings. In the drawings for describing the embodiments, in principle, the same constituent elements are denoted by the same reference numerals, and repeated description thereof will be omitted.

(1) First Embodiment A first embodiment will be described.

(1-1) Configuration of duty-free sales system The configuration of the duty-free sales system of the first embodiment will be described. FIG. 1 is a block diagram showing the configuration of the duty-free sales system of the first embodiment.

As shown in FIG. 1 , the duty-free sales system 1 includes a duty-free sales device 10 , an EC (Electronic Commerce) server 30 and a terminal 50 .
The duty-free goods vending device 10 and the EC server 30 are connected via a network (for example, the Internet) NW. EC server 30 and terminal 50 are connected via network NW.

The duty-free sales system 1 provides goods (general goods, consumables) (hereinafter referred to as "duty-free goods") for non-residents of the target country (hereinafter referred to as "users"). ) are sold duty-free.

The EC server 30 is, for example, a server computer.
Terminal 50 is, for example, a smart phone, a tablet, or a personal computer.

(1-1-1) Configuration of duty-free vending device The configuration of the duty-free vending device will be described. FIG. 2 is a block diagram illustrating the duty-free vending device of the first embodiment. FIG. 3 is a block diagram illustrating the data manager of FIG. 2; FIG. 4 is a block diagram illustrating the data acquisition unit of FIG. 2;

As shown in FIG. 2, duty-free vending apparatus 10 includes storage device 11, processor 12, input/output interface 13, and communication interface 14 as hardware.

Storage device 11 is configured to store programs and data. The storage device 11 is, for example, a combination of ROM (Read Only Memory), RAM (Random Access Memory), and storage (eg, flash memory or hard disk).

Programs include, for example, the following programs.
・Program of OS (Operating System) ・Program of application that executes information processing (for example, face recognition)

The data includes, for example, the following data.
・Databases referenced in information processing ・Data obtained by executing information processing (that is, execution results of information processing)

Specifically, storage device 11 includes purchase application storage unit 111 and storage destination storage unit 112 .
Note that the storage device 11 may be connected to the duty-free vending device 10 via the network NW.

The processor 12 is configured to implement the functions of the duty-free vending apparatus 10 by executing programs stored in the storage device 11 . Processor 12 is an example of a computer.

Specifically, the processor 12 executes a program to perform a data management unit 120, a data acquisition unit 121, a non-resident verification unit 122, a person verification unit 123, a purchase record verification unit 124, a locker control unit 125, a box It can function as a state detection unit 126 , a trigger event detection unit 127 , a storage location determination unit 128 , and a storage location presentation unit 129 .

As shown in FIG. 3, the data management unit 120 includes a purchase application management unit 120a and a storage location management unit 120b.

As shown in FIG. 4, the data acquisition unit 121 includes an image acquisition unit 121a, a passport acquisition unit 121b, an application inquiry acquisition unit 121c, and an identifier acquisition unit 121d.

The input/output interface 13 is configured to acquire information from an input device connected to the duty-free vending apparatus 10 and output information to an output device connected to the duty-free vending apparatus 10 .
The input device is, for example, a camera, passport scanner, barcode reader, OCR (Optical Character Recognition) reader, sensor, keyboard, pointing device, touch panel, or a combination thereof.
Output devices are, for example, electric locks, displays, lamps, speakers, and door opening/closing mechanisms.

The communication interface 14 is configured to control communication between the duty-free vending device 10 and an external device such as the EC server 30, for example. When the duty-free goods vending apparatus 10 is installed remotely from the input device and the output device, the input device and the output device communicate with the duty-free goods vending apparatus 10 via the communication interface 14 instead of the input/output interface 13. may be exchanged.

(1-2) Overview of Embodiment An overview of the first embodiment will be described. FIG. 5 is a diagram illustrating the appearance of a locker in which duty-free goods sold by the duty-free goods sales system of the first embodiment are stored. FIG. 6 is a diagram illustrating the appearance of lockers in which duty-free goods sold by the duty-free goods sales system of the first embodiment are stored.

Using the terminal 50, the user completes a purchase application for a desired duty-free item to the EC server 30, for example, before leaving the country (that is, before leaving the home country for the country of stay). However, if the period of stay of the user is sufficient for the lead time from the ordering of the product to the replenishment of the product, it is possible to accept the purchase application after the user leaves the country.

Upon receiving the purchase application, the EC server 30 issues a copy for the applicant to the user, arranges for the duty-free goods designated by the purchase application, and notifies the duty-free goods sales apparatus 10 of the purchase application. or

The duty-free goods designated by the purchase application are stored in a locker installed in the airport used by the user for departure by the delivery date and time designated by the purchase application.

As shown in FIG. 5, the locker 15 has a plurality of boxes capable of storing duty-free goods. Each box has a door 15a, a number plate 15b, and a lamp 15c.

The door 15a has an electric lock (called a "door key"). The door 15a is locked or unlocked by the locker control section 125. FIG. The key of the door 15a is permanently locked except for a predetermined unlocking timing, in order to prevent misuse by a third party such as depositing luggage or installing dangerous objects. For example, the key of the door 15a is temporarily used when the worker stores the duty-free goods, when the duty-free goods are handed over to the user, when the administrator collects the duty-free goods that have not been handed over to the user, or when the locker is maintained. can be unlocked automatically.

Here, the worker may be a delivery company of duty-free goods, or may be a non-resident employee who works at limited timing such as when duty-free goods are replenished.

The door 15a may be configured to be opened electrically in response to control over the opening/closing mechanism, or may be configured to be opened manually. In the former case, the locker control unit 125 may electrically open the door 15a after unlocking the door 15a.

The door 15a may be configured to be electrically closed according to the control over the opening/closing mechanism, or may be configured to be closed manually. In the former case, the locker controller 125 may electrically close the door 15a before locking the door 15a.

The number tag 15b displays a box number assigned to distinguish each box. Note that the number tag 15b is not essential. The number tag 15b may be any means (eg, display, lamp 15c) capable of presenting the box number or other information for distinguishing the boxes to the user.

The lamp 15c informs the user, operator or manager of the box status or other information, for example, by lighting status or lighting pattern. The lighting mode of the lamp 15 c , such as lighting color, intensity, time, cycle, etc., is controlled by the rocker controller 125 . Lamp 15c is not essential. The lamp 15c may be any means (for example, a speaker) capable of informing the user, operator or manager of some information.

When the user visits the locker, the duty-free sales apparatus 10 performs non-resident verification (that is, verification of purchase qualification), identity verification, and purchase record verification to determine whether the duty-free goods may be handed over to the user. determine whether or not When the duty-free goods vending machine 10 determines that the duty-free goods specified based on the applicant's receipt presented by the user can be handed over to the person, the duty-free goods vending machine 10 removes the duty-free goods from the lockers 15 as illustrated in FIG. Unlock the box containing 15d. The delivery is completed when the user takes out the duty-free item 15d from the box.

The purchase price of the duty-free goods may be settled on the network as part of the purchase application or following the purchase application (advance settlement), or the duty-free goods vending machine 10 may hand over the duty-free goods to the user. It may be performed with the fact that it is determined to be good as a trigger (local settlement). When performing local payment, the locker control unit 125 keeps the box storing the duty-free goods locked until the payment is normally completed.

In addition, the duty-free goods selling apparatus 10 can execute various processes in order to satisfy the conditions for selling duty-free goods. For example, the duty-free sales apparatus 10 may print a purchase record slip and affix a tally stamp, or may create purchase record information and provide it to a supervisory authority (for example, the National Tax Agency). The creation and provision of purchase record information may be performed by the EC server 30 or another computer (not shown).

(1-3) Database The database of the first embodiment will be described. The following databases are stored in the storage device 11.

(1-3-1) Purchase Application Database The purchase application database will be explained. FIG. 7 is a diagram showing the data structure of the purchase application database constructed in the purchase application storage section of FIG.

The purchase application database is managed by the purchase application management unit 120a. As shown in FIG. 7, the purchase application database includes a "purchase application identifier" field, a "purchaser information" field, and a "storage period" field. Each field is associated with each other.

The “purchase application identifier” field stores a value (“purchase application identifier”) that identifies the purchase application. The purchase offer identifier may be included in purchase offer data received from the EC server 30 .

The "purchaser information" field stores a value ("purchaser information") indicating information about the user who made the purchase application. Purchaser information may be included in the purchase application data received from the EC server 30 . The "Purchaser Information" field may include subfields such as, for example, "Passport Number", "Last Name", "Name", and "Nationality". Each subfield stores a value indicating an element that constitutes the purchaser information. The elements that make up the purchaser information are defined to include the elements of the information described in the passport. This makes it possible to confirm whether or not the holder of the passport has made a purchase application corresponding to the applicant's copy.

The "storage time limit" field stores a value indicating the time limit (storage time limit) for which the duty-free item to be purchased should be stored in the locker 15. FIG. The retention period may be included in purchase application data received from the EC server 30 . For example, the storage deadline is the user's scheduled departure date, the day after the scheduled departure date, a predetermined time on the scheduled departure date (for example, the departure time of the user's scheduled flight, the closing time of the airport, etc.), and the day after the scheduled departure date. at a predetermined time (eg, airport opening time, etc.), and so on. The limited number of boxes provided in the locker 15 can be efficiently operated by recovering the duty-free goods whose storage period has expired from the boxes and replenishing the new duty-free goods to be another purchase application.

(1-3-2) Storage Destination Database The storage destination database will be described. FIG. 8 is a diagram showing a data structure of a storage destination database configured in the storage destination storage unit of FIG. 2;

The storage destination database is managed by the storage destination management unit 120b. As shown in FIG. 8, the storage destination database includes a "purchase application identifier" field and a "storage box" field. Each field is associated with each other.

The “purchase application identifier” field stores a value (“purchase application identifier”) that identifies the purchase application. The purchase application identifier can be obtained by the identifier obtaining unit 121d when the worker replenishes the box of the locker 15 with duty-free goods.

The “storage location identifier” field stores a value (“storage location identifier”) that identifies a box that serves as a storage location for duty-free goods. The storage location identifier can be determined by the storage location determination unit 128 when the worker replenishes the box of the locker 15 with duty-free items. When duty-free items are stored in multiple boxes, multiple storage destination identifiers are associated with one purchase application identifier.

(1-4) Processing Processing of the first embodiment will be described.

(1-4-1) Application Acceptance Processing The application acceptance processing of the first embodiment will be described. FIG. 9 is a sequence diagram of application acceptance processing in the duty-free sales system of the first embodiment.

As shown in FIG. 9, the EC server 30 provides duty-free product information (S130). For example, in response to an access (eg, get request) to a duty-free sales site from the terminal 50, the EC server 30 sends a Web page (eg, HTML data) containing information on duty-free items to the terminal 50 via the network NW. can send.

As shown in FIG. 9, after duty-free information is provided (S130), the terminal 50 executes a purchase application (S150). For example, the terminal 50 stores the duty-free goods that the user wishes to purchase and the quantity thereof, the date of receipt (e.g., date of departure) or the date and time of receipt (e.g., a specific time period on the date of departure), the place of receipt (e.g., the airport), entry date, return flight number, purchaser information (e.g. passport number, immigration status, telephone number, email address, surname, first name, nationality, date of birth, etc.), and at least some information such as consent at the time of purchase An input is received from the user and transmitted to the EC server 30 via the network NW. Furthermore, the terminal 50 may make advance payment to the EC server 30 or a payment server (not shown).

After the purchase application (S150), the EC server 30 issues a copy for the applicant (S131). The applicant's receipt corresponds to a voucher, exchange ticket, certificate, etc. for receiving the duty-free goods that the user has applied for purchase. The applicant's copy includes a symbol string (character string, number string, symbol string, or combination thereof) indicating a purchase application identifier that identifies the purchase application made by the user, a barcode (one-dimensional or two-dimensional barcode), or other symbols. The purchase offer identifier can be determined by the EC server 30 after the purchase offer (S150). The applicant copy is typically text or an image that can be displayed on the screen of a smart phone or other electronic device, but may also be printed. The EC server 30 can transmit the applicant copy to the terminal 50 via the network NW.

After the purchase application (S150), the EC server 30 executes the purchase application notification (S132). For example, the EC server 30 transmits purchase application data to the duty-free goods vending apparatus 10 via the network NW. The purchase application data includes, for example, a purchase application identifier, purchaser information, and storage period. The storage time limit can be determined by the EC server 30 based on, for example, the date of receipt or the date and time of receipt acquired by the purchase application (S150).

It should be noted that the EC server 30 does not need to notify the purchase application (S132) each time the purchase application is received. Notification of purchase offer (S132) may be collectively executed for each time unit (for example, one day).

After the purchase application (S150), the EC server 30 arranges the duty-free goods (S133). For example, the EC server 30 executes at least one of the following.
- Place an order for duty-free goods to the server of a wholesaler or manufacturer that handles duty-free goods.
・Instruct the delivery company to pick/pack the duty-free items for each purchase application.
・Instruct the delivery company to deliver/replenish the duty-free goods.

Note that the EC server 30 does not need to arrange duty-free goods (S133) each time a purchase application is received. The duty-free goods arrangement (S133) may be executed by summarizing the purchase applications for each time unit (for example, one day).

As shown in FIG. 9, after notification of the purchase application (S132), the duty-free goods selling apparatus 10 executes purchase application registration (S110). Specifically, the purchase application management unit 120 a stores the purchase application data received from the EC server 30 in the purchase application storage unit 111 . As a result, the purchase application data is registered in the purchase application database (FIG. 7).

Issuance of copy for applicant (S131), notification of purchase application (S132), and arrangement of duty-free goods (S133) may be performed in a different order from that in FIG. 9, or may be performed in parallel. .

(1-4-2) Sales Processing The sales processing of the first embodiment will be described. FIG. 10 is a flow chart of sales processing of the duty-free sales system of the first embodiment. FIG. 11 is an explanatory diagram of non-resident confirmation in the sales process of FIG. FIG. 12 is an explanatory diagram of identity verification in the sales processing of FIG. FIG. 13 is an explanatory diagram of confirmation of a purchase record in the sales processing of FIG. FIG. 14 is an explanatory diagram of unlocking the box in the sales process of FIG.

The sales process in FIG. 10 can be started, for example, by the user operating an input device installed near the locker 15 and performing a predetermined input (for example, selecting "receive duty-free goods").

As shown in FIG. 10, the data acquisition unit 121 acquires each data (S111). Specifically, as shown in FIG. 12, the image acquisition unit 121a acquires image data IM1 of the user U1 from the camera 16. As shown in FIG. As shown in FIGS. 11 to 13, the passport acquisition unit 121b acquires from the passport scanner 17 passport data PD1 obtained by reading the passport P1 presented by the user U1. Passport data PD1 may include readout information for immigration indicia (eg, rubber stamps, stickers, or printed matter separate from the passport).

The application inquiry acquisition unit 121c acquires application inquiry data based on the applicant copy issued in response to the purchase application by the purchase applicant. The offer inquiry data may include, for example, a purchase offer identifier or other data related to the purchase offer. As an example, the application inquiry data may include information regarding at least one of pick-up date, pick-up time, pick-up location, frontage (box) information, or passport number. As shown in FIG. 13, when the applicant's copy AC1 includes a barcode, the barcode reader 18 can read the barcode to generate the application inquiry data AID1. If the applicant's copy contains a symbol string, an OCR (Optical Character Recognition) reader reads this symbol string or a user provides this symbol string to an input device to generate application inquiry data.

After step S111, the non-resident confirmation unit 122 performs non-resident confirmation (S112). As shown in FIG. 11, the non-resident confirmation unit 122 confirms whether or not the holder of the passport P1 is a non-resident based on the passport data PD1.

Specifically, the non-resident confirmation unit 122 confirms whether the holder of the passport P1 is a "foreigner" or a "domestic" based on the "nationality" in the passport data PD1. Then, the non-resident verification unit 122 determines whether the holder of the passport P1 is a "foreigner" or a "non-resident" based on the "date of landing" and "status of residence" in the passport data PD1. Check whether you meet the requirements, or whether you meet the conditions for being a "domestic person" and a "non-resident." The 'date of landing' and 'status of residence' can be specified based on the part of the passport data PD1 corresponding to, for example, the immigration stamp.

After step S111, the identity verification unit 123 executes identity verification (S113). As shown in FIG. 12, identity verification unit 123 determines whether user U1 possesses passport P1 based on face photo portion PD1a included in passport data PD1 and face portion IM1a of user U1 included in image data IM1. confirm whether the person is The identity verification unit 123 can perform identity verification using, for example, a known face recognition technology.

After step S111, the purchase record confirmation unit 124 confirms the purchase record (S114). Specifically, the purchase record confirmation unit 124 checks the application inquiry data acquired in step S111 among the purchase application data stored in the purchase application storage unit 111 (that is, registered in the purchase application database (FIG. 7)). Extract the corresponding purchase offer data. For example, as shown in FIG. 13, purchase record confirmation unit 124 extracts purchase application data corresponding to application inquiry data AID1 from purchase application data stored in purchase application storage unit 111 .

For example, the application inquiry data AID1 includes a purchase application identifier XXX and at least part of the purchaser information UUU included in the purchase application data (for example, passport number PN, etc.). Contains at least a portion of the included purchaser information UUU (eg, passport number PN, surname SN, given name GN, etc.). The purchase record confirmation unit 124 compares the purchaser information (for example, passport number PN) included in the extracted purchase application data with the purchaser information (passport number PN) included in the passport data PD1 to confirm the passport P1. It is confirmed (purchase record confirmation) whether the possessor matches the purchase applicant identified by the purchase application identifier XXX included in the application inquiry data AID1. Furthermore, purchase record confirmation unit 124 confirms at least one of the date of receipt, time of receipt, and place of receipt of the extracted purchase application data and at least one of the date of receipt, time of receipt, and place of receipt included in application inquiry data AID1. You can match. If the collation of these pieces of information fails, error processing may be performed and the sales processing of FIG. 10 may end.

Note that the processes of steps S112 to S114 may be performed in an order different from that in FIG. 10, or may be performed in parallel. If it is confirmed that the holder of passport P1 is not a non-resident in step S112, if it is confirmed that user U1 is not the holder of passport P1 in step S113, or if application inquiry data AID1 and passport data PD1 are confirmed in step S114 If the purchase application data corresponding to . cannot be extracted, error processing is performed and the sales processing of FIG. 10 can be terminated.

Regarding step S114, the purchase application data stored in the purchase application storage unit 111 may be invalidated at a predetermined time. The predetermined time may be when the storage deadline included in the purchase application data arrives, or when the duty-free item associated with the purchase application data is withdrawn from the box as a no-show. good too. As a result, after the duty-free goods in the box have been replaced, if a user appears who has applied for the purchase of the duty-free goods before the replacement, the box will be unlocked and the duty-free goods after the replacement will be mistakenly handed over. can. The purchase application data may be invalidated by the purchase application management unit 120a deleting the purchase application data from the purchase application storage unit 111, or by the purchase record confirmation unit 124 removing the purchase application data from the extraction target. It may be realized by exclusion.

After steps S112 to S114, the locker control unit 125 unlocks the box (S115). As shown in FIG. 14, the locker control unit 125 unlocks the box in the locker 15 that stores the duty-free item 15d associated with the purchase application data extracted in step S114. The locker control unit 125 refers to the storage destination database (FIG. 8) configured in the storage destination storage unit 112 in order to specify the box in which the duty-free item 15d is stored.

If duty-free items associated with the purchase application data extracted in step S114 are stored in a plurality of boxes, locker control unit 125 unlocks these boxes and notifies the output device in step S115. output. This can prevent the user from forgetting to take it. For example, the locker control unit 125 may output a warning message (for example, "BOX 001 and BOX 002 will open") and an alarm sound from a speaker, or display a warning screen. may be displayed in

After step S115, the box state detection unit 126 detects the box state (S116). Specifically, box state detection unit 126 detects the state of the unlocked box in step S115. Here, the box state detection unit 126 can detect at least one of whether or not each of the plurality of boxes provided in the locker 15 has a contained object, and whether or not the door of each of the plurality of boxes is open or closed. For example, the box state detection unit 126 can detect whether or not there is a contained object in the box based on the output of the weight sensor provided in each box, and can detect whether or not the box has an open/close sensor. Based on this, it is possible to detect the open/closed state of the door of the box. Step S116 may be performed, for example, after a predetermined time has elapsed after step S115.

After step S116, the locker control unit 125 locks the box (S117). Specifically, when it is detected in step S116 that the box unlocked in step S115 is in a normal state, the locker control unit 125 locks the box. As a result, it is possible to prevent misuse such as depositing luggage by a third party and installation of dangerous objects. Here, the normal state can be at least one of a state in which there is no content in the box and a state in which the door of the box is closed.

Note that if it is detected in step S116 that the box is not in a normal state, the locker control unit 125 can execute, for example, the following exception handling.
- The locker control unit 125 may cause the output device to output a notification when it is detected in step S116 that the door of the box is open after a predetermined time has elapsed from step S115. For example, the locker control unit 125 may output a message (for example, "Please close the door of box 001") and an alarm sound from a speaker. As a result, the user can be notified that the door has been forgotten to be closed, and can be urged to close the door.
After step S115, if it is detected in step S116 that there is no content in the box and that the door of the box is open, the locker control unit 125 causes the output device to output a notification. good. For example, the locker control unit 125 may output a message (for example, "Please close the door of box 001") and an alarm sound from a speaker. As a result, the user can be notified that the door has been forgotten to be closed, and can be urged to close the door.
- The locker control unit may cause the output device to output a notification when it is detected in step S116 that there is a content in the box after a predetermined time has elapsed from step S115. For example, the locker control unit 125 may output a message (for example, "Please empty the box 001") and an alarm sound from a speaker. This makes it possible to notify the user or the administrator that the user has forgotten to receive the duty-free goods, or that a third party has placed a foreign object (baggage or dangerous goods).
After step S115, the locker control unit may cause the output device to output a notification when it is detected in step S116 that the door of the box is in a closed state and that there is a content in the box. For example, the locker control unit 125 may output a message (for example, "Please empty the box 001") and an alarm sound from a speaker. This makes it possible to notify the user or the administrator that the user has forgotten to receive the duty-free item or that a third party has installed a foreign object.

(1-4-3) Replenishment Processing The replenishment processing of the first embodiment will be described. FIG. 15 is a flow chart of replenishment processing of the duty-free sales system of the first embodiment.

As shown in FIG. 15, the trigger event detector 127 performs trigger event detection (S120). Specifically, the trigger event detection unit 127 detects a trigger event in which the worker newly replenishes the locker 15 with duty-free goods. The trigger event may be, for example, the worker operating an input device installed near the locker 15 to perform a predetermined input (for example, selecting "replenish duty-free goods").

After step S120, the locker control unit 125 unlocks the box (S121). Specifically, the locker control unit 125 unlocks at least some of the boxes provided in the locker 15 . For example, the locker control unit 125 may unlock all the boxes, or may unlock the number of boxes corresponding to the number of duty-free items to be replenished. The locker control unit 125 simultaneously unlocks the boxes for storing a plurality of duty-free items, so that the worker can efficiently replenish the duty-free items. Further, the locker control unit 125 may unlock only boxes with no contents, or may unlock boxes with no contents and boxes containing duty-free goods whose storage period has passed. The locker control unit 125 unlocks the box containing the duty-free items whose storage period has passed, so that the worker can efficiently replenish new duty-free items and collect the duty-free items whose storage period has passed. can do

After step S121, the identifier acquisition unit 121d acquires an identifier (S122). Specifically, the identifier acquisition unit 121d acquires a purchase application identifier that identifies a purchase application for newly replenished duty-free goods. For example, by reading the sticker affixed to the packaging of this duty-free article or the barcode or symbol row printed on the packaging with a barcode reader or OCR reader, or by giving the symbol row to the input device by the operator , a purchase offer identifier may be generated.

If the purchase application identifier acquired in step S122 does not match any of the purchase application identifiers included in the purchase application data stored in the purchase application storage unit 111, error processing is performed and the replenishment processing of FIG. 15 is performed. can terminate.

After step S122, the storage location determining unit 128 determines the storage location (S123). Specifically, the storage destination determining unit 128 determines the box in which the newly replenished duty-free item is stored. For example, the storage destination determination unit 128 selects the necessary number of boxes to store the duty-free items from boxes containing no items and boxes storing duty-free items whose storage period has passed.

After step S123, the storage location management unit 120b executes storage location registration (S124). Specifically, storage location management unit 120b stores in storage location storage unit 112 a storage location identifier that identifies the storage location (box) determined in step S123 in association with the purchase application identifier acquired in step S122. (that is, registered in the storage destination database (FIG. 8)).

After step S123, the storage location presenting unit 129 presents the storage location (S125). Specifically, the storage location presenting unit 129 presents information indicating the storage location determined in step S123 to the operator. For example, the storage location presenting unit 129 may display the box number indicating the storage location on the display, or output a message (for example, "Please store in box No. 001") from the speaker. and the lamp corresponding to the storage destination may be lit.

Note that the processes of steps S124 to S125 may be executed in an order different from that in FIG. 15, or may be executed in parallel.

After step S125, the box state detection unit 126 detects the box state (S126). Specifically, the box state detection unit 126 detects the state of the box corresponding to the storage location determined in step S123. Step S126 may be performed, for example, after a predetermined time has elapsed after step S125.

After step S126, the locker control unit 125 locks the box (S127). Specifically, when it is detected in step S126 that the box corresponding to the storage location determined in step S123 is in a normal state, the locker control unit 125 locks the box. As a result, it is possible to prevent the worker from mistaking the storage destination, forgetting to replenish duty-free goods, and the like. Here, the normal state means that the newly replenished duty-free goods are stored in the correct box, and the locker control unit 125 is ready to lock the box. The normal state may be, for example, at least one of the box having contents and the door being closed.

Note that if it is detected in step S126 that the box is not in a normal state, the locker control unit 125 can execute, for example, the following exception handling.
- The locker control unit 125 may cause the output device to output a notification when it is detected in step S126 that there is no content in the box after a predetermined time has elapsed from step S125. For example, the locker control unit 125 may output a message (for example, "Please store duty-free items in box 001") and an alarm sound from a speaker. As a result, the operator can be notified of the error in the storage destination or the failure to replenish the duty-free goods, and can be urged to store the duty-free goods in the correct box.
- After step S125, if it is detected in step S126 that there is an item in the box and that the door of the box is open, the locker control unit 125 causes the output device to output a notification. good. For example, the locker control unit 125 may output a message (for example, "Please close the door of box 001") and an alarm sound from a speaker. As a result, the worker can be notified that the door has been forgotten to be closed and urged to close the door.

(1-5) Summary of First Embodiment As described above, the duty-free sales device of the first embodiment confirms whether or not the holder of the passport presented by the user matches the user. (identity verification), confirm whether the holder of this passport is a non-resident (non-resident confirmation), and confirm whether the holder of the passport matches the purchase applicant (purchase record Confirm. Then, this duty-free goods vending machine unlocks the box in which the duty-free goods that the user applied for purchase is stored when all of the identity verification, the non-resident verification, and the purchase record verification are passed. Therefore, according to this duty-free goods vending apparatus, the duty-free goods that the user himself/herself applied for purchase can be handed over to the user without stationing an attendant. In other words, it is possible to reduce personnel costs associated with the sale of duty-free goods. It should be noted that the EC server or other external device may perform part of the processes described as the processing of the duty-free goods vending apparatus of the first embodiment. For example, a duty-free sales system can be configured that includes a first device that performs a portion of such processing and a second device that performs at least a portion of the remainder.

(2) Second Embodiment A second embodiment will be described. The duty-free goods sales system of the second embodiment differs from the duty-free goods sales system of the first embodiment in the division of functions between the duty-free goods sales device and the EC server.

(2-1) Configuration of duty-free sales system The configuration of the duty-free sales system of the second embodiment will be described. The configuration of the duty-free sales system of the second embodiment is as shown in FIG.

(2-1-1) Configuration of duty-free vending device The configuration of the duty-free vending device will be described. The duty-free article vending apparatus 10 of the second embodiment may be the same as the duty-free article vending apparatus 10 of the first embodiment, or may differ in hardware or part of the functions.

(2-1-2) Configuration of EC Server The configuration of the EC server will be explained. FIG. 16 is a block diagram illustrating an EC server of the second embodiment; FIG. 17 is a block diagram illustrating the data manager of FIG. 16; 18 is a block diagram illustrating the data acquisition unit of FIG. 16; FIG.

As shown in FIG. 16, the EC server 30 includes a storage device 31, a processor 32, an input/output interface 33, and a communication interface 34 as hardware.

Storage device 31 is configured to store programs and data. The storage device 31 is, for example, a combination of ROM (Read Only Memory), RAM (Random Access Memory), and storage (eg, flash memory or hard disk).

Programs include, for example, the following programs.
・Program of OS (Operating System) ・Program of application that executes information processing (for example, face recognition)

The data includes, for example, the following data.
・Databases referenced in information processing ・Data obtained by executing information processing (that is, execution results of information processing)

Specifically, storage device 31 includes purchase application storage unit 311 and storage destination storage unit 312 .
Note that the storage device 31 may be connected to the EC server 30 via the network NW.

The processor 32 is configured to implement the functions of the EC server 30 by executing programs stored in the storage device 31 . Processor 32 is an example of a computer.

Specifically, the processor 32 executes the program to perform the data management unit 120, the data acquisition unit 321, the non-resident verification unit 322, the person verification unit 323, the purchase record verification unit 324, the locker control unit 325, the box It can function as a state detection unit 326 , a trigger event detection unit 327 , a storage location determination unit 328 , and a storage location presentation unit 329 .

As shown in FIG. 17, data management unit 320 includes a purchase application management unit 320a and a storage destination management unit 320b.

As shown in FIG. 18, the data acquisition unit 321 includes an image acquisition unit 321a, a passport acquisition unit 321b, an application inquiry acquisition unit 321c, and an identifier acquisition unit 321d.

The input/output interface 33 is configured to acquire information from input devices connected to the EC server 30 and to output information to output devices connected to the EC server 30 .
The input device is, for example, a camera, passport scanner, barcode reader, OCR (Optical Character Recognition) reader, sensor, keyboard, pointing device, touch panel, or a combination thereof.
Output devices are, for example, electric locks, displays, lamps, speakers, and door opening/closing mechanisms.

The communication interface 34 is configured to control communication between the EC server 30 and an external device such as the duty-free vending device 10, for example. When the EC server 30 is installed remotely from the input device and the output device, the input device and the output device exchange information with the EC server 30 via the communication interface 34 instead of the input/output interface 33. It is possible.

(2-2) Overview of Embodiment An overview of the second embodiment will be described.

When the user visits the locker, the duty-free goods vending device 10 acquires various data and transmits the data to the EC server 30 . The EC server 30 refers to the data acquired from the duty-free selling apparatus 10 and determines whether or not the duty-free goods can be handed over to the user by performing non-resident confirmation, personal identification, and purchase record confirmation. When the EC server 30 determines that the duty-free item specified based on the applicant copy presented by the user can be handed over to the person, the duty-free item is stored in the locker 15 in the duty-free item vending device 10 . Instruct to unlock the locked box. Delivery is completed when the user takes out the duty-free item from the box.

(2-3) Database The database of the second embodiment will be described. The purchase application database and storage destination database of the second embodiment are stored in the storage device 31 and managed by the data management unit 320 .

(2-4) Processing Processing of the second embodiment will be described.

(2-4-1) Application Acceptance Processing The application acceptance processing of the second embodiment will be described. FIG. 19 is a sequence diagram of application acceptance processing in the duty-free sales system of the second embodiment.

As shown in FIG. 19, the EC server 30 provides duty-free product information (S130), as in FIG.

After providing the duty-free product information (S130), the terminal 50 executes the purchase application (S150) as in FIG.

After the purchase application (S150), the EC server 30 issues a copy for the applicant (S131) as in FIG.

After the purchase application (S150), the EC server 30 executes purchase application registration (S132A). Specifically, purchase application management unit 320 a stores purchase application data in purchase application storage unit 311 . As a result, the purchase application data is registered in the purchase application database.

It should be noted that the EC server 30 does not need to execute purchase application registration (S132A) each time a purchase application is accepted. The purchase application registration (S132A) may be executed collectively for each time unit (for example, one day).

After the purchase application (S150), the EC server 30 arranges the duty-free goods (S133) as in FIG.

Issuance of copy for applicant (S131), registration of purchase application (S132A), and arrangement of duty-free goods (S133) may be performed in a different order from that in FIG. 19, or may be performed in parallel. .

(2-4-2) Sales Processing The sales processing of the second embodiment will be described. FIG. 20 is a flowchart of sales processing of the duty-free sales system of the second embodiment.

The sales process of FIG. 20 can be started, for example, by the user operating an input device installed near the locker 15 and performing a predetermined input (eg, selecting “receive duty-free goods”).

As shown in FIG. 20, the data acquisition unit 321 acquires each data (S311). Specifically, the image acquisition unit 321a acquires the image data IM1 of the image of the user U1 from the duty-free selling apparatus 10. FIG. The passport acquisition unit 321b acquires the passport data PD1 obtained by reading the passport P1 presented by the user U1 from the duty-free goods vending apparatus 10. FIG. The application inquiry acquiring unit 321c acquires application inquiry data from the duty-free goods sales apparatus 10 based on the applicant's copy issued in response to the purchase application by the purchase applicant.

After step S311, the non-resident confirmation unit 322 performs non-resident confirmation (S312). The non-resident confirmation unit 322 confirms whether or not the holder of the passport P1 is a non-resident based on the passport data PD1 acquired in step S311.

After step S311, the identity verification unit 323 executes identity verification (S313). Identity verification unit 323 confirms that user U1 has passport P1 based on face photo portion PD1a included in passport data PD1 acquired in step S311 and face portion IM1a of user U1 included in image data IM1 acquired in step S311. to check if you are the owner of

After step S311, the purchase record confirmation unit 324 confirms the purchase record (S314). Specifically, purchase record confirmation unit 324 checks the purchase application data stored in purchase application storage unit 311 (that is, registered in the purchase application database) corresponding to the purchase application inquiry data acquired in step S311. Extract data. For example, the purchase record confirmation unit 324 extracts the purchase application data corresponding to the application inquiry data AID1 from among the purchase application data stored in the purchase application storage unit 311 . Then, the purchase record confirmation unit 324 compares the purchaser information (for example, passport number PN) included in the extracted purchase application data with the purchaser information (passport number PN) included in the passport data PD1. It is confirmed (purchase record confirmation) whether the holder of P1 matches the purchase applicant identified by the purchase application identifier XXX included in the application inquiry data AID1. Further, purchase record confirmation unit 324 confirms at least one of the date of receipt, time of receipt, and place of receipt of the extracted purchase application data, and at least one of the date of receipt, time of receipt, and place of receipt included in application inquiry data AID1. You can match. If the collation of these pieces of information fails, error processing may be performed and the sales processing of FIG. 20 may end.

Note that the processes of steps S312 to S314 may be performed in an order different from that in FIG. 20, or may be performed in parallel. If it is confirmed that the holder of passport P1 is not a non-resident in step S312, if it is confirmed that user U1 is not the holder of passport P1 in step S313, or if application inquiry data AID1 and passport data PD1 are confirmed in step S314 If the purchase application data corresponding to cannot be extracted, error processing is performed and the sales processing of FIG. 20 can be terminated.

Regarding step S314, the purchase application data stored in the purchase application storage unit 311 may be invalidated at a predetermined time. The predetermined time may be when the storage deadline included in the purchase application data arrives, or when the duty-free item associated with the purchase application data is withdrawn from the box as a no-show. good too. As a result, after the duty-free goods in the box have been replaced, if a user appears who has applied for the purchase of the duty-free goods before the replacement, the box will be unlocked and the duty-free goods after the replacement will be mistakenly handed over. can. The purchase application data may be invalidated by the purchase application management unit 320a deleting the purchase application data from the purchase application storage unit 311, or by the purchase record confirmation unit 324 removing the purchase application data from the extraction target. It may be realized by exclusion.

After steps S312 to S314, the locker control unit 325 unlocks the box (S315). The locker control unit 325 instructs the duty-free goods vending apparatus 10 to unlock the box in the locker 15 that stores the duty-free goods 15d associated with the purchase application data extracted in step S314. As an example, the locker control unit 325 transmits to the duty-free selling apparatus 10 only information identifying the box to be unlocked (that is, the box in which the duty-free item 15d is stored). The locker control unit 325 refers to the storage destination database configured in the storage destination storage unit 312 in order to specify the box in which the duty-free item 15d is stored.

If duty-free items associated with the purchase application data extracted in step S314 are stored in a plurality of boxes, locker control unit 325 unlocks these boxes and duty-free item vending apparatus 10 in step S315. The duty-free vending apparatus 10 is instructed to output the notification to the output device. This can prevent the user from forgetting to take it. For example, the locker control unit 325 may output a warning message (for example, "BOX 001 and BOX 002 will be opened") and an alarm sound from the speaker of the duty-free vending apparatus 10, or may be displayed on the display of the duty-free vending device 10.

After step S315, the box state detection unit 326 detects the box state (S316). Specifically, the box state detection unit 326 is unlocked in step S315 based on the data reported from the duty-free vending apparatus 10 (for example, the output of the weight sensor, the output of the open/close sensor, or a combination thereof). detect the state of the box Here, the box state detection unit 326 can detect at least one of whether or not each of the plurality of boxes provided in the locker 15 has a stored item, and whether or not the door of each of the plurality of boxes is open or closed. For example, the box state detection unit 326 can detect whether or not there is a content in the box based on the output of the weight sensor provided in each box, and can detect whether or not there is an object in the box based on the output of the open/close sensor provided in each box. Based on this, it is possible to detect the open/closed state of the door of the box. Step S316 may be performed, for example, after a predetermined time has elapsed after step S315.

After step S316, the locker control unit 325 locks the box (S317). Specifically, when it is detected in step S316 that the box unlocked in step S315 is in a normal state, the locker control unit 325 instructs the duty-free vending apparatus 10 to lock the box. As a result, it is possible to prevent misuse such as depositing luggage by a third party and installation of dangerous objects. Here, the normal state can be at least one of a state in which there is no content in the box and a state in which the door of the box is closed.

Note that if it is detected in step S316 that the box is not in a normal state, the locker control unit 325 can execute the following exception processing, for example.
The locker control unit 325 may cause the output device of the duty-free goods vending apparatus 10 to output a notification when it is detected in step S316 that the door of the box is open after a predetermined period of time has elapsed from step S315. . For example, the locker control unit 325 may output a message (for example, “Please close the door of the box 001 ”) and an alarm sound from the speaker of the duty-free vending apparatus 10 . As a result, the user can be notified that the door has been forgotten to be closed and urged to close the door.
After step S315, if it is detected in step S316 that there is no content in the box and that the door of the box is open, the locker control unit 325 outputs A notification may be output. For example, the locker control unit 325 may output a message (for example, “Please close the door of the box 001 ”) and an alarm sound from the speaker of the duty-free vending apparatus 10 . As a result, the user can be notified that the door has been forgotten to be closed, and can be urged to close the door.
- The locker control unit may cause the output device of the duty-free goods vending apparatus 10 to output a notification when it is detected in step S316 that there is an item in the box after a predetermined time has elapsed from step S315. For example, the locker control unit 325 may output a message (for example, “Please empty the box 001”) and an alarm sound from the speaker of the duty-free vending apparatus 10 . This makes it possible to notify the user or the administrator that the user has forgotten to receive the duty-free goods, or that a third party has placed a foreign object (baggage or dangerous goods).
After step S315, if it is detected in step S316 that the door of the box is in a closed state and that there is an item in the box, the locker control unit notifies the output device of the duty-free goods vending apparatus 10. You can output. For example, the locker control unit 325 may output a message (for example, “Please empty the box 001”) and an alarm sound from the speaker of the duty-free vending apparatus 10 . This makes it possible to notify the user or the administrator that the user has forgotten to receive the duty-free item or that a third party has installed a foreign object.

(2-4-3) Replenishment Processing The replenishment processing of the second embodiment will be described. FIG. 21 is a flowchart of replenishment processing of the duty-free sales system of the second embodiment.

As shown in FIG. 21, the trigger event detector 327 performs trigger event detection (S320). Specifically, the trigger event detection unit 327 detects whether the worker enters the locker 15 based on the data reported from the duty-free vending device 10 (for example, details of the operator's operation on the input device of the duty-free vending device 10). Detect trigger events to restock duty-free goods. The trigger event may be, for example, the worker operating an input device installed near the locker 15 to perform a predetermined input (for example, selecting "replenish duty-free goods").

After step S320, the locker control unit 325 unlocks the box (S321). Specifically, locker control unit 325 instructs duty-free vending apparatus 10 to unlock at least some of the plurality of boxes provided in locker 15 . For example, the locker control unit 325 may instruct the duty-free goods vending apparatus 10 to unlock all the boxes, or may instruct the duty-free goods vending machine 10 to unlock the number of boxes corresponding to the quantity of replenished duty-free goods. The device 10 may be instructed. The locker control unit 325 instructs the duty-free vending apparatus 10 to simultaneously unlock the boxes for storing a plurality of duty-free items, so that the worker can efficiently replenish the duty-free items. In addition, the locker control unit 325 may instruct the duty-free goods vending apparatus 10 to unlock only the boxes with no contents, or boxes with no contents and duty-free goods whose storage period has passed. The duty-free vending machine 10 may be instructed to unlock the box. The locker control unit 325 instructs the duty-free goods vending device 10 to unlock the box containing the duty-free goods whose storage period has passed, so that the worker can replenish new duty-free goods and the storage period has passed. To efficiently collect duty-free goods.

After step S321, the identifier acquisition unit 321d acquires an identifier (S322). Specifically, the identifier obtaining unit 321d obtains from the duty-free goods selling device 10 a purchase application identifier that identifies a purchase application for the duty-free goods to be newly replenished. For example, by reading the sticker affixed to the packaging of this duty-free article or the barcode or symbol row printed on the packaging with a barcode reader or OCR reader, or by giving the symbol row to the input device by the operator , the duty-free vending machine 10 may generate the purchase offer identifier. The duty-free product selling device 10 transmits the generated purchase application identifier to the EC server 30 .

If the purchase application identifier obtained in step S322 does not match any of the purchase application identifiers included in the purchase application data stored in the purchase application storage unit 311, error processing is performed and the replenishment processing of FIG. 21 is performed. can terminate.

After step S322, the storage location determining unit 328 determines the storage location (S323). Specifically, the storage destination determination unit 328 determines the box in which the newly replenished duty-free item is stored. For example, the storage destination determining unit 328 selects the necessary number of boxes to store the duty-free items from boxes containing no items and boxes storing duty-free items whose storage period has passed.

After step S323, the storage location management unit 320b executes storage location registration (S324). Specifically, storage location management unit 320b stores in storage location storage unit 312 the storage location identifier that identifies the storage location (box) determined in step S323 in association with the purchase application identifier acquired in step S322. (that is, registered in the storage destination database).

After step S323, the storage location presenting unit 329 presents the storage location (S325). Specifically, the storage location presenting unit 329 instructs the duty-free goods selling apparatus 10 to present information indicating the storage location determined in step S323 to the operator. For example, the storage destination presentation unit 329 may display a box number indicating the storage destination on the display of the duty-free goods vending device 10, or display a message (for example, "Please store in box No. 001"). A voice may be output from the speaker of the vending device 10, or a lamp of the duty-free vending device 10 corresponding to the storage destination may be lit.

Note that the processing of steps S324 to S325 may be performed in an order different from that in FIG. 21, or may be performed in parallel.

After step S325, the box state detection unit 326 detects the box state (S326). Specifically, the box state detection unit 326 determines in step S323 based on the data reported from the duty-free selling apparatus 10 (for example, the output of the weight sensor, the output of the open/close sensor, or a combination thereof). Detects the state of the box corresponding to the storage destination. Step S326 may be performed, for example, after a predetermined time has elapsed after step S325.

After step S326, the locker control unit 325 locks the box (S327). Specifically, when it is detected in step S326 that the box corresponding to the storage destination determined in step S323 is in a normal state, the locker control unit 325 controls the duty-free vending apparatus 10 to lock the box. direct to. As a result, it is possible to prevent the worker from mistaking the storage destination, forgetting to replenish duty-free goods, and the like. Here, the normal state means that the newly replenished duty-free goods are stored in the correct box, and the duty-free goods vending machine 10 is ready to lock the box. The normal state may be, for example, at least one of the box having contents and the door being closed.

Note that if it is detected in step S326 that the box is not in a normal state, the locker control unit 325 can execute the following exception processing, for example.
- The locker control unit 325 may cause the output device of the duty-free goods vending apparatus 10 to output a notification when it is detected in step S326 that there is no content in the box after a predetermined time has elapsed from step S325. For example, the locker control unit 325 may output a message (for example, “Please store the duty-free item in the box 001 ”) and an alarm sound from the speaker of the duty-free item vending device 10 . As a result, the operator can be notified of the error in the storage destination or the failure to replenish the duty-free goods, and can be urged to store the duty-free goods in the correct box.
After step S325, if it is detected in step S326 that there is an item in the box and that the door of the box is open, the locker control unit 325 outputs A notification may be output. For example, the locker control unit 325 may output a message (for example, “Please close the door of the box 001 ”) and an alarm sound from the speaker of the duty-free vending apparatus 10 . As a result, the worker can be notified that the door has been forgotten to be closed and urged to close the door.

(2-5) Summary of Second Embodiment As described above, the EC server of the second embodiment confirms whether or not the holder of the passport presented by the user matches the user. confirmation), confirm whether the holder of this passport is a non-resident (non-resident confirmation), and confirm whether the holder of the passport matches the purchase applicant (purchase record confirmation) do. Then, when all of the identity verification, the non-resident verification, and the purchase record verification pass, the EC server unlocks the box in which the duty-free goods that the user applied for purchase is stored. direct to. Therefore, according to this EC server, it is possible to hand over the duty-free goods that the user himself/herself applied for purchase to without stationing a clerk. In other words, it is possible to reduce personnel costs associated with the sale of duty-free goods. Note that part of the processing of the EC server of the second embodiment may be performed by a duty-free product vending device or another external device. For example, a duty-free sales system can be configured that includes a first device that performs a portion of such processing and a second device that performs at least a portion of the remainder.

(3) Modification The EC server 30 (duty-free sales device 10 or other computer not shown) automatically creates an electronic purchase record slip and supervises the created electronic purchase record slip (for example, , National Tax Agency).
Specifically, the EC server 30 refers to a pre-created electronic purchase record template according to the purchase application, and newly creates an electronic purchase record form corresponding to the purchase application. As an example, the EC server 30 extracts the passport number and purchased product information included in the purchase application data, and writes them to a copy of the target electronic purchase record slip template. Furthermore, the EC server 30 searches for the electronic purchase record card corresponding to the purchase application, using the passport number included in the passport data PD1 or the application inquiry data AID1 acquired at the time of delivery of the duty-free goods as a key. The EC server 30 completes the electronic purchase record slip by writing necessary information out of the passport data PD1 to the target electronic purchase record slip. The EC server 30 submits the electronic purchase record slip to the supervisory authority online using the detection of the receipt of the duty-free goods as a trigger.

The division of functions in the duty-free sales system described in the first and second embodiments is merely an example. The duty-free vending device and the EC server may share functions in a manner different from that in the first and second embodiments, or the duty-free vending device, the EC server, and one or more other devices (i.e. , three or more devices) may share functions to realize a duty-free sales system.

In the unlocking of the box (S115) of the first embodiment and the unlocking of the box (S315) of the second embodiment, an example of automatically unlocking the box is shown. However, instead of automatically unlocking the box, the user may be prompted to enter a password. At this time, the user may be notified of the password by some means. In response to the user inputting the correct password into the input device of the duty-free vending machine 10, the duty-free vending machine 10 unlocks the predetermined box.

In the first and second embodiments, in the replenishment process (FIGS. 15 and 21), identifier acquisition (S122, S322), storage destination determination (S123, S323), storage destination registration (S124, S324) and presentation of the storage destination (S125, S325) have been described. However, the EC server 30 determines the storage location of the duty-free items in, for example, the duty-free item arrangement (S133) of the application reception processing (FIGS. 9 and 10), and sends information on the determined storage location together with the delivery instructions to the delivery company. may be notified to The information on the storage location of the duty-free goods may be added to the packaging of the duty-free goods for replenishment work by workers, for example. Furthermore, in unlocking the boxes (S121, S321) of the replenishment process (FIGS. 15 and 21), by unlocking only the box corresponding to the storage destination of the duty-free goods to be replenished, errors in the storage destination can be prevented. , can prevent theft of stored duty-free goods.

Non-residents are not eligible to purchase duty-free goods. However, in the future, non-residents may be eligible to purchase duty-free goods. In such cases, the non-resident verification portion 122 or the non-resident verification portion 322 may be omitted or modified to verify non-non-resident requirements.

(4) Supplementary Notes Items described in the embodiments are additionally noted below.

(Appendix 1)
first storage means (120a, 320a) for storing purchase application data related to duty-free goods in a purchase application storage unit (111, 311);
A second storage for storing, in a storage destination storage unit (112, 312), data identifying a box storing duty-free goods associated with the purchase application data stored in the purchase application storage unit among lockers having a plurality of boxes. means (120b, 320b),
first acquisition means (121a, 321a) for acquiring image data of a user photographed;
second acquisition means (121b, 321b) for acquiring passport data of a passport presented by a user;
a third acquisition means (121c, 321c) for acquiring application inquiry data based on an applicant copy issued in response to an application for purchase of duty-free goods;
a first verification means (122, 322) for verifying whether the holder of the passport is qualified to purchase duty-free goods based on the passport data;
second confirmation means (123, 323) for confirming whether or not the user is the holder of the passport, based on the face photograph part included in the passport data and the user's face part included in the image data;
Extracting first purchase application data corresponding to the application reference data from among the purchase application data stored in the purchase application storage unit, and confirming whether or not the holder of the passport is the purchaser of the duty-free goods; 3 verification means (124, 324); and verifying that the holder of the passport is eligible to purchase duty-free goods; verifying that the user is the holder of the passport; unlocking means (125, 325) for unlocking a box in which the first duty-free item associated with the first purchase application data is stored in the locker when the purchase applicant is confirmed;
a first device (10) comprising a first means being part of the plurality of means comprising and a second means being part of the plurality of means and different from the first means A duty-free sales system (1), comprising a second device (30) comprising:

(Appendix 2)
The first storage means, the second storage means, the first confirmation means, the second confirmation means, and the third confirmation means are provided in the first device as the first means,
the unlocking means is provided in a second device comprising a locker as the second means;
In the process of unlocking the box, only the data identifying the box in which the first duty-free item is stored is communicated from the first device to the second device via the network,
The duty-free sales system described in appendix 1.

(Appendix 3)
The unlocking means unlocks the first box and the second box and causes the output device to output a notification when the first duty-free item is stored in the first box and the second box. ,
The duty-free sales system according to appendix 1 or appendix 2.

(Appendix 4)
The first device or the second device further comprises box state detection means (126, 326) for detecting states of the plurality of boxes,
The unlocking means outputs when it is detected that there is a content in the box after unlocking the box in which the first duty-free item is stored, and when it is detected that the door of the box is in a closed state. make the device output notifications,
The duty-free sales system according to any one of Appendices 1 to 3.

(Appendix 5)
The purchase application data stored in the purchase application storage unit is invalidated at a predetermined time.
The duty-free sales system according to any one of Appendices 1 to 4.

(Appendix 6)
The first device or the second device further comprises arrangement means for arranging the duty-free goods in response to the purchase application for the duty-free goods;
The duty-free sales system according to any one of Appendices 1 to 5.

(Appendix 7)
The arranging means determines the storage location of the duty-free goods and instructs the delivery company of the duty-free goods to the determined storage location.
The duty-free sales system according to appendix 6.

(Appendix 8)
The first device or the second device further comprises an event detection means (127, 327) for detecting a trigger event that the worker newly replenishes the locker with duty-free goods,
The unlocking means unlocks the box corresponding to the storage destination of the duty-free goods newly replenished by the worker among the plurality of boxes when the trigger event is detected.
The duty-free sales system according to appendix 7.

(Appendix 9)
The first device or the second device further comprises an event detection means (127, 327) for detecting a trigger event that the worker newly replenishes the locker with duty-free goods,
the unlocking means unlocks at least a portion of the plurality of boxes when a trigger event is detected;
The duty-free sales system according to any one of Appendices 1 to 6.

(Appendix 10)
The first device or the second device
Identifier acquisition means (121d, 321d) for acquiring an identifier identifying a purchase application for a newly replenished second duty-free item;
storage destination determination means (128, 328) for determining a third box in which the second duty-free item is stored;
storage destination presenting means (129, 329,
locking means (125, 325) for locking the third box after storing the second duty-free item;
The second storage means associates data identifying the third box with the identifier and stores the data in the storage destination storage unit.
The duty-free sales system according to appendix 9.

(Appendix 11)
storing purchase application data related to duty-free goods in a purchase application storage unit (111, 311) (S110, S132A);
Storing, in a storage destination storage unit (112, 312), data identifying a box storing duty-free items associated with the purchase application data stored in the purchase application storage unit among lockers having a plurality of boxes (S124, S324) and
obtaining image data of the user (S111, S311);
obtaining the passport data of the passport presented by the user (S111, S311);
Acquiring application inquiry data based on the applicant's copy issued in response to the purchase application for duty-free goods (S111, S311);
confirming whether the holder of the passport is qualified to purchase duty-free goods based on the passport data (S112, S312);
confirming whether or not the user is the holder of the passport based on the facial photograph part included in the passport data and the user's face part included in the image data (S113, S313);
extracting the first purchase application data corresponding to the application reference data among the purchase application data stored in the purchase application storage unit, and confirming whether or not the holder of the passport is the purchaser of the duty-free goods; (S114, S314);
When it is confirmed that the holder of the passport is eligible to purchase duty-free goods, the user is confirmed to be the holder of the passport, and the holder of the passport is confirmed to be the applicant for the purchase of duty-free goods. (2) unlocking the box in which the first duty-free item associated with the first purchase application data is stored in the locker (S115, S315);
A duty-free sales method comprising:

(Appendix 12)
means (120a, 320a) for storing purchase application data relating to duty-free goods in a purchase application storage unit (111, 311);
means (120b, 120b, 120b) for storing, in a storage destination storage unit (112, 312), data identifying a box storing duty-free goods associated with the purchase application data stored in the purchase application storage unit among lockers having a plurality of boxes; 320b),
Means (121a, 321a) for acquiring image data of a user photographed;
means (121b, 321b) for obtaining passport data of a passport presented by a user;
Means (121c, 321c) for acquiring application inquiry data based on applicant's copy issued in response to purchase application for duty-free goods;
means (122, 322) for verifying, based on the passport data, whether the holder of the passport is eligible to purchase duty-free goods;
Means (123, 323) for confirming whether or not the user is the holder of the passport based on the face part included in the passport data and the user's face part included in the image data;
Means for extracting the first purchase application data corresponding to the application inquiry data from among the purchase application data stored in the purchase application storage unit, and confirming whether or not the holder of the passport is the purchaser of the duty-free goods. (124,324),
When it is confirmed that the holder of the passport is eligible to purchase duty-free goods, the user is confirmed to be the holder of the passport, and the holder of the passport is confirmed to be the applicant for the purchase of duty-free goods. means (125, 325) for unlocking the box in which the first duty-free item associated with the first purchase application data is stored in the locker;
duty-free sales program.

(Appendix 13)
first storage means (320a) for storing purchase application data related to duty-free goods in a purchase application storage unit (311);
A second storage means ( 320b),
a first acquisition means (321a) for acquiring image data of a user photographed;
a second obtaining means (321b) for obtaining passport data of a passport presented by a user;
a third acquisition means (321c) for acquiring application inquiry data based on an applicant's copy issued in response to an application for purchase of duty-free goods;
a first verification means (322) for verifying, based on the passport data, whether the holder of the passport is eligible to purchase duty-free goods;
a second confirmation means (323) for confirming whether or not the user is the holder of the passport, based on the face photograph part included in the passport data and the user's face part included in the image data;
Extracting first purchase application data corresponding to the application reference data from among the purchase application data stored in the purchase application storage unit, and confirming whether or not the holder of the passport is the purchaser of the duty-free goods; confirmation means (324) of 3, and confirming that the holder of the passport is eligible to purchase duty-free goods, confirming that the user is the holder of the passport, and confirming that the holder of the passport is the purchase application for duty-free goods; locker control for instructing a duty-free goods vending device (10) to unlock the box storing the first duty-free goods associated with the first purchase application data out of the lockers when the identity of the person is confirmed. means (325);
A server (30) comprising:

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited to the above embodiments. Also, the above embodiments can be modified and modified in various ways without departing from the gist of the present invention. Also, the above embodiments and modifications can be combined.

1: Duty-free sales system 10: Duty-free sales device 11: Storage device 12: Processor 13: Input/output interface 14: Communication interface 15: Locker 15a: Door 15b: Number plate 15c: Lamp 15d: Duty-free goods 16: Camera 17: Passport scanner 18: barcode reader 30: EC server 50: terminal 111: purchase application storage unit 112: storage destination storage unit 120: data management unit 120a: purchase application management unit 120b: storage destination management unit 121: data acquisition unit 121a: Image acquisition unit 121b : Passport acquisition unit 121c : Application inquiry acquisition unit 121d : Identifier acquisition unit 122 : Non-resident verification unit 123 : Identity verification unit 124 : Purchase record verification unit 125 : Locker control unit 126 : Box state detection unit 127 : Trigger event detection unit 128 : Storage location determination unit 129 : Storage location presentation unit 311 : Purchase application storage unit 312 : Storage location storage unit 320 : Data management unit 320a : Purchase application management unit 320b : Storage location management unit 321 : Data acquisition unit 321a: Image acquisition unit 321b: Passport acquisition unit 321c: Application inquiry acquisition unit 321d: Identifier acquisition unit 322: Non-resident confirmation unit 323: Identity confirmation unit 324: Purchase record confirmation unit 325: Locker control unit 326: Box state detection unit 327: Trigger event detection unit 328: Storage destination determination unit 329: Storage destination presentation unit

Claims (13)

a first storage means for storing purchase application data related to duty-free goods in a purchase application storage unit;
second storage means for storing, in a storage destination storage unit, data identifying a box in which the duty-free item is stored and associated with the purchase application data stored in the purchase application storage unit, among lockers having a plurality of boxes;
a first acquisition means for acquiring image data of a user photographed;
a second acquiring means for acquiring passport data of a passport presented by said user;
a third acquisition means for acquiring application inquiry data based on the applicant's copy issued in response to the purchase application for the duty-free goods;
a first confirmation means for confirming whether or not the holder of the passport is qualified to purchase the duty-free goods based on the passport data;
a second confirmation means for confirming whether or not the user is the holder of the passport based on the face photograph part included in the passport data and the user's face part included in the image data;
settlement means for performing settlement when it is confirmed that the holder of the passport is qualified to purchase the duty-free goods and that the user is the holder of the passport;
When it is confirmed that the holder of the passport is qualified to purchase the duty-free goods, it is confirmed that the user is the holder of the passport , and the payment is completed normally, the locker unlocking means for unlocking the box storing the first duty-free item associated with the purchase application data corresponding to the application inquiry data;
and a second means that is part of said plurality of means and is different from said first means. and a second device. The first storage means, the second storage means, and the first confirmation means are provided in the first device as the first means,
The unlocking means is provided in the second device including the locker as the second means,
The second device confirms that the holder of the passport is qualified to purchase the duty-free item, confirms that the user is the holder of the passport , and completes the payment normally. data identifying the box in which the first duty-free item is stored is notified from the first device via the network;
the unlocking means unlocks the box identified by the data notified from the first device;
The duty-free sales system according to claim 1. The unlocking means unlocks the first box and the second box when the first duty-free goods are stored in the first box and the second box, and outputs the goods to the output device. output a notification,
The duty-free sales system according to claim 1 or claim 2. The first device or the second device further comprises box state detection means for detecting states of the plurality of boxes,
The unlocking means detects that there is a contained item in the box after unlocking the box in which the first duty-free item is stored, and that the door of the box is in a closed state. , causes the output device to print notifications,
The duty-free sales system according to any one of claims 1 to 3. The purchase application data stored in the purchase application storage unit is invalidated at a predetermined time.
The duty-free sales system according to any one of claims 1 to 4. The first device or the second device further comprises arrangement means for arranging the duty-free goods in response to the purchase application for the duty-free goods.
The duty-free sales system according to any one of claims 1 to 5. The arranging means determines the storage destination of the duty-free goods and instructs the delivery company of the duty-free goods to the determined storage destination.
The duty-free sales system according to claim 6. The first device or the second device further comprises event detection means for detecting a trigger event in which the operator replenishes the locker with duty-free goods,
The unlocking means, when the trigger event is detected, unlocks the box corresponding to the storage destination of the duty-free goods newly replenished by the worker among the plurality of boxes.
The duty-free sales system according to any one of claims 1 to 7. The first device or the second device further comprises event detection means for detecting a trigger event in which the operator replenishes the locker with duty-free goods,
the unlocking means unlocks at least a portion of the plurality of boxes when the trigger event is detected;
The duty-free sales system according to any one of claims 1 to 6. said first device or said second device comprising:
identifier acquisition means for acquiring an identifier that identifies a purchase application for the newly replenished second duty-free item;
storage destination determination means for determining a third box in which the second duty-free item is stored;
storage destination presenting means for presenting information indicating the third box to the worker;
locking means for locking the third box after the second duty-free item is stored;
The second storage means associates data identifying the third box with the identifier and stores the data in the storage destination storage unit.
The duty-free sales system according to claim 9. one or more computers
storing purchase application data related to duty-free goods in a purchase application storage unit;
storing, in a storage destination storage unit, data identifying a box in which the duty-free goods associated with the purchase application data stored in the purchase application storage unit are stored, among lockers having a plurality of boxes;
obtaining image data of a user;
obtaining passport data for a passport presented by said user;
Acquiring application inquiry data based on the applicant's copy issued in response to the purchase application for the duty-free goods;
confirming whether the holder of the passport is eligible to purchase the duty-free goods based on the passport data;
confirming whether or not the user is the holder of the passport based on the facial photograph portion included in the passport data and the face portion of the user included in the image data;
making a payment when it is confirmed that the holder of the passport is qualified to purchase the duty-free goods and that the user is the holder of the passport;
When it is confirmed that the holder of the passport is qualified to purchase the duty-free goods, it is confirmed that the user is the holder of the passport , and the payment is completed normally, the locker unlocking the box in which the first duty-free item associated with the purchase application data corresponding to the application inquiry data is stored;
duty -free sales method. Means for storing purchase application data related to duty-free goods in a purchase application storage unit using one or more computers;
means for storing, in a storage destination storage unit, data identifying a box in which the duty-free item is stored and associated with the purchase application data stored in the purchase application storage unit, among lockers having a plurality of boxes;
means for acquiring image data of a user;
means for obtaining passport data of a passport presented by said user;
Means for acquiring application inquiry data based on the applicant's copy issued in response to the purchase application for the duty-free goods;
means for confirming whether the holder of the passport is qualified to purchase the duty-free goods based on the passport data;
means for confirming whether or not the user is the holder of the passport based on the facial photograph portion included in the passport data and the face portion of the user included in the image data;
settlement means for performing settlement when it is confirmed that the holder of the passport is qualified to purchase the duty-free goods and that the user is the holder of the passport;
When it is confirmed that the holder of the passport is qualified to purchase the duty-free goods, it is confirmed that the user is the holder of the passport , and the payment is completed normally, the locker means for unlocking a box in which a first duty-free item associated with the purchase application data corresponding to the application inquiry data is stored;
duty-free sales program. a first storage means for storing purchase application data related to duty-free goods in a purchase application storage unit;
second storage means for storing, in a storage destination storage unit, data identifying a box in which the duty-free item is stored and associated with the purchase application data stored in the purchase application storage unit, among lockers having a plurality of boxes;
a first acquisition means for acquiring image data of a user photographed;
a second acquiring means for acquiring passport data of a passport presented by said user;
a third acquisition means for acquiring application inquiry data based on the applicant's copy issued in response to the purchase application for the duty-free goods;
a first confirmation means for confirming whether or not the holder of the passport is qualified to purchase the duty-free goods based on the passport data;
a second confirmation means for confirming whether or not the user is the holder of the passport based on the face photograph part included in the passport data and the user's face part included in the image data;
settlement means for performing settlement when it is confirmed that the holder of the passport is qualified to purchase the duty-free goods and that the user is the holder of the passport;
When it is confirmed that the holder of the passport is qualified to purchase the duty-free goods, it is confirmed that the user is the holder of the passport , and the payment is completed normally, the locker locker control means for instructing the duty-free goods vending device to unlock the box storing the first duty-free goods associated with the purchase application data corresponding to the application inquiry data;
A server comprising:

Images