JP7158980B2 - Automatic transaction device - Google Patents

Description

The present invention relates to automatic transaction devices.

Automatic teller machines such as ATMs (Automatic Teller Machines) are installed in financial institutions, convenience stores, and the like, and transactions such as cash withdrawals and deposits are performed by customer operations. When the customer forgets to take out the bills that have been dispensed or the bills that have been received and returned, the automated teller machine recovers the bills left behind in the device. For example, in Patent Document 1, when multiple transactions are performed by different customers and multiple forgotten collections occur, the serial number of each bill in each transaction including the forgotten collection is recorded in an electronic journal. Thus, a technique is described that can identify the banknotes collected in each forget-to-take collection.

In addition, in Patent Document 2, for banknotes whose denomination could not be determined because they were left behind and collected, "UNKNOWN" is recorded as an unknown denomination in the electronic journal, and "?" technology is described.

JP 2014-10799 A JP 2015-191332 A

In the technique disclosed in Patent Literature 1, by recording the serial number of the banknote at the time of recovery of the leftover bill in an electronic journal, it becomes possible to specify the banknote in each transaction of the leftover collection. However, for example, if double feeding occurs at the end of the first forgotten collection and at the beginning of the second forgotten collection, it is unclear whether the number of sheets in the double feeding is one or two. There is a problem that it is unclear between which banknotes the boundary between collection and the second collection of left-to-be-taken bills is.

In addition, in Patent Document 2, when there is a banknote whose denomination is unknown, when a staff member attempts to sort banknotes that have been left in the recovery unit and collected for each transaction, there is a lack of information and there are cases where clear classification is not possible. Therefore, it is desired that the denomination is not unknown as much as possible.

SUMMARY OF THE INVENTION An object of the present invention is to provide an automated teller machine capable of determining the denominations, serial numbers, and the like of accumulated banknotes even when the number of accumulated banknotes is unclear due to forgetting to remove the banknotes.

The automated teller machine according to the present invention includes a deposit/withdrawal port for delivering bills to and from a customer, a forget-take-out collection unit for collecting bills not removed from the deposit/withdrawal port, and a A banknote processing unit that records banknote information of banknotes collected in a journal unit for each transaction. and the banknote processing unit that substitutes banknote information of the confirmed banknote.

ADVANTAGE OF THE INVENTION According to this invention, even when the number of accumulated banknotes is unclear due to forgetting to take, the denominations, serial numbers, etc. of the accumulated banknotes can be determined.

Appearance of automatic transaction device Functional block diagram of automatic transaction equipment Functional block diagram of banknote processing unit Appearance of banknote Deposit transaction flow chart Receipt counting flow chart Deposit storage flow chart Forgotten collection flowchart Withdrawal transaction flow chart Examples of data stored in electronic journals Receipt printing flow chart Receipt print example

Hereinafter, embodiments will be described in detail with reference to the drawings. However, the present invention should not be construed as being limited to the description of the embodiments shown below. Those skilled in the art will easily understand that the specific configuration can be changed without departing from the idea or gist of the present invention.

In the configuration of the invention described below, the same reference numerals may be used in common for the same parts or parts having similar functions between different drawings, and redundant description may be omitted.

The notations such as “first”, “second”, and “third” in this specification and the like are attached to identify the constituent elements, and do not necessarily limit the number or order. Also, numbers for identifying components are used for each context, and numbers used in one context do not necessarily indicate the same configuration in other contexts. Also, it does not preclude a component identified by a certain number from having the function of a component identified by another number.

The position, size, shape, range, etc. of each configuration shown in the drawings, etc. may not represent the actual position, size, shape, range, etc., in order to facilitate understanding of the invention. Therefore, the present invention is not necessarily limited to the positions, sizes, shapes, ranges, etc. disclosed in the drawings and the like.

Elements presented herein in the singular shall include the plural unless the context clearly dictates otherwise.

FIG. 1 is an external view of an automated teller machine 10 in this embodiment. The automated teller machine 10 is set in a financial institution, a convenience store, or the like, and is used by a customer to perform transactions such as withdrawal and deposit of cash. In the automated teller machine 10, the display 15 is a display device that displays various types of information including information on transactions to customers and attendants. Further, the touch panel 16 is an input device for instructing transactions and operations by customers and staff. Here, the display 15 and the touch panel 16 are integrated. The banknote deposit/withdrawal port 14 is an opening through which banknotes are deposited and withdrawn by a banknote processing apparatus for performing transactions using banknotes, and banknotes are deposited and withdrawn. The coin deposit/withdrawal port 13 is an opening through which coins are deposited and withdrawn by a coin processing device for performing transactions using coins, and coins are deposited and withdrawn. The card entrance/receipt exit 12 is an entrance for inserting and ejecting cards used for transactions, and an exit for ejecting receipts related to transactions. The passbook entrance/exit 11 is a passbook entrance/exit.

FIG. 2 is a functional block diagram of the automated teller machine 10. As shown in FIG. The main control unit 20 is composed of a CPU (Central Processing Unit), a volatile memory, a non-volatile memory, etc. The CPU processes the programs stored in the non-volatile memory, and controls the entire automated teller machine 10. done. Various information that is generated at any time is stored in the volatile memory.

The customer service section (input display section) 23 includes a display 15, a touch panel 16, etc., displays and presents information to customers and attendants, and receives operation instructions. The banknote processing unit 21 is composed of a banknote processing device having a banknote deposit/withdrawal port 14, and performs processing for depositing and dispensing banknotes. A detailed configuration of the banknote processing unit 21 will be described later with reference to FIG. The coin processing unit 22 is composed of a coin processing device having a coin deposit/withdrawal port 13, and performs processing for depositing and withdrawing coins. The electronic journal 25 is a storage medium for recording details of transactions. The card processing unit 27 is configured by a device that takes in a card from the card entrance/receipt exit 12 and reads/writes the magnetic stripe of the card. A receipt processing unit (printing unit) 26 is composed of a device for printing necessary information on a receipt, and discharges the receipt from the card entrance/receipt exit 12 to a customer, a staff member, or the like. The passbook processing unit 24 is composed of a device that takes in a passbook and prints transaction details, and discharges it from the passbook entrance/exit 11 .

FIG. 3 is a functional block diagram of the banknote processing apparatus 10. As shown in FIG. The deposit/withdrawal port 14 of the banknote processing device 21 receives banknotes inserted by a customer or receives banknotes delivered from the device. The deposit/withdrawal port 14 includes a shutter (not shown), and by opening and closing the shutter according to instructions from the main control unit 20, the customer can access the deposit/withdrawal port 14 only when necessary. ing. Further, a sensor 38 detects whether or not the customer puts his or her hand into the deposit/withdrawal port 14 .

The banknote recognition unit 31 checks the transport state of the transported banknotes, discriminates the denomination, recognizes the serial number, and discriminates authenticity and fitness. The temporary holding unit 32 temporarily holds the banknotes that the customer puts in in the deposit transaction and is accepted by the banknote recognition unit 31 . Banknotes not accepted by the banknote identification unit 31 are accumulated in the return reservation unit 33 . The stackers 35A, 35B, 35C, and 35D store banknotes accepted by the banknote validator 31. As shown in FIG. The denominations to be stored are determined for each stacker. The reject collection unit 36 stores banknotes that have been delivered from the temporary storage unit 32 and not accepted by the banknote recognition unit 31, and banknotes that have been delivered from the stackers 35A, 35B, 35C, and 35D and have not been accepted by the banknote recognition unit 31. ing.

The cassette 37 stores banknotes to be replenished in the stackers 35A, 35B, 35C and 35D and banknotes collected from the stackers 35A, 35B, 35C and 35D. Banknotes dispensed from the stackers 35A, 35B, 35C, and 35D to the deposit/withdrawal port 14 are transported from the deposit/withdrawal port 14 to the left-for-removal recovery unit 34 if they are not removed after a predetermined period of time. A sensor 39 is attached to the forget-to-take recovery unit 34, which is the destination of the left-to-be-taken bills, and the sensor 39 detects whether bills are stacked in the left-to-be-taken recovery unit 34 or empty.

Each of the above parts is connected by a transport path (not shown), and bills are transported one by one through the transport path to the parts other than the return reserve section 33 . Cases in which the banknote recognition unit 31 does not accept the banknotes include a case in which a plurality of banknotes are fed out in an overlapping manner, a case in which the banknotes are fed out in an oblique direction, or a case in which the denomination cannot be determined. , and cases where it is determined that the note is not genuine, or that the note is unfit.

FIG. 4 is an external view of a bill. A serial number 41 is printed on the top left of the surface of the banknote 40 . Depending on the denomination, the serial number may be printed in multiple areas. Also, depending on the denomination, it may be written vertically instead of horizontally. The serial number 41 is a combination of alphanumeric characters, but characters other than alphanumeric characters may be used.

FIG. 5 is a flow chart when deposit transaction is selected. Banknotes are inserted into the deposit/withdrawal port 14 by the customer (S100). Next, the process proceeds to deposit counting (S101), the details of which will be described with reference to the flow chart of FIG.

In FIG. 6, banknotes are fed out one by one from the deposit/withdrawal port 14, identified by the banknote identification unit 31, denominations are determined, and serial numbers are read (S200). The bill recognition unit 31 determines whether or not the recognition result is genuine (S201). When the banknote validating unit 31 determines that the banknote is genuine (S201; YES), the banknote is transported to the temporary holding unit 32 (S202). On the other hand, if the banknote recognition unit 31 determines that the recognition result is not a genuine banknote (or the denomination could not be determined due to transport failure) (S201; NO), the banknote is transported to the return reserve unit 33 (S203). ).

The banknote processing unit 21 determines whether or not all banknotes have been fed out of the deposit/withdrawal port 14 (S204). The banknote next to 14 is fed out (S200). On the other hand, when the banknote processing unit 21 determines that all feeding is completed (S204; YES), the banknote processing unit 21 stores the banknote information of the banknotes conveyed to the temporary holding unit 32 and the banknote information of the banknotes conveyed to the return holding unit 33. , is recorded in the electronic journal 25 together with the delivery destination, transaction ID and date/time information (S205). The banknote information is information indicating characteristics of the conveyed banknotes, includes information such as denominations and serial numbers, and is recorded in the order of identification.

Returning to FIG. 5, the description continues. The banknote processing unit 21 determines whether or not banknotes have been transported to the return reserve unit 33 (S102). Check whether it has been canceled (S106). When the banknote processing unit 21 determines that the banknotes have been transported to the return reserve unit 33 in (S102) (S102; YES), the banknote processing unit 21 transports all the banknotes stacked in the return reserve unit 33 to the deposit/withdrawal port 14, and electronically The transaction ID, date and time information, transport destination and bill information are recorded in the journal 25 (S103).

After that, the banknote processing unit 21 waits for a predetermined time for the customer to remove the banknotes, and then confirms whether or not the withdrawal time-out has occurred (S104). When the banknote processing unit 21 determines that the banknote has been removed within the predetermined time (S104; NO), the process proceeds to (S106). When the banknote processing unit 21 determines that the bill processing unit 21 has timed out without being pulled out (S104; YES), the sensor 38 memorizes whether or not the customer's hand or the like has accessed the inside of the deposit/withdrawal port 14 while waiting for the bill to be pulled out. Forgotten collection is performed (S105). The details will be described with reference to the flow chart of FIG.

In FIG. 8, the banknote processing unit 21 confirms whether or not the left-for-take collection unit 34 is empty with the sensor 39 and stores it (S400). The banknote processing unit 21 feeds banknotes one by one from the deposit/withdrawal port 14, and the banknote identification unit 31 identifies the banknote, determines the denomination, and reads the serial number (S401). The banknote processing unit 21 conveys the banknote left behind to the collection unit 34 (S402). The banknote processing unit 21 determines whether or not all banknotes have been fed out of the deposit/withdrawal port 14 (S403). If not (S403; NO), the next banknote is processed (S401). ). If the banknote processing unit 21 determines that the delivery has been completed (S403; YES), it records in the electronic journal 25 whether or not the deposit/withdrawal port 14 has been accessed during waiting for withdrawal. If the left-for-take recovery unit 34 is empty at the start of the left-for-take recovery, the banknote processing unit 21 also records that effect in the electronic journal 25 . Further, the banknote processing unit 21 records the banknote information of the banknote transported to the forget-to-take recovery unit 34 in the electronic journal 25 together with the transport destination, the transaction ID, and the date/time information (S404). Bill information is recorded in the order identified, as in the case of FIG.

Returning to FIG. 5, the description continues. The main control unit 20 displays on the display 15 the result of identification by counting the deposited money by the banknote processing unit 21 and an inquiry as to whether or not to cancel this deposited transaction, and accepts the customer's instruction through the touch panel 16 (S106). When the main control unit 20 determines that the customer's instruction is not to cancel the transaction (S106; NO), the banknote processing unit 21 receives the money (S107) and ends the process. The details of this deposit storage will be described later.

On the other hand, when the main control unit 20 determines that the customer's instruction is to cancel the transaction (S106; YES), the banknote processing unit 21 feeds all the banknotes in the temporary holding unit 32 one by one, identifies them, It is transported to the gold port 14 . Then, the banknote processing unit 21 records the transaction ID, date and time information, transport destination, and identification result (banknote information) in the electronic journal 25 (S108). The banknote processing unit 21 waits for a predetermined time for the customer to remove the banknotes, and then confirms whether or not the withdrawal time-out has occurred (S109). If the banknote processing unit 21 determines that the banknote has been removed within the predetermined time (S109; NO), the processing ends. On the other hand, when the banknote processing unit 21 determines that the timeout has occurred because the banknote has not been removed (S109; YES), the sensor 38 electronically detects whether or not the customer's hand or the like has accessed the deposit/withdrawal port 14 while waiting for the banknote to be removed. After recording in the journal 25, recovery of forgotten items is performed (S110). The details have already been explained in the flow chart of FIG.

The details of deposit storage will be described with reference to the flow chart of FIG. The banknote processing unit 21 feeds banknotes one by one from the temporary holding unit 32, and the banknote identification unit 31 identifies the banknote, determines the denomination, and reads the serial number (S300). The banknote processing unit 21 determines whether or not the identification result is genuine (S301). When the banknote processing unit 21 determines that the identification result is a genuine banknote (S301; YES), the banknote processing unit 21 conveys the banknote to the stacker 35 (S302). On the other hand, if the banknote processing unit 21 determines that the identification result is not a genuine banknote (or the denomination could not be determined due to transport failure) (S301; NO), the banknote processing unit 21 transports the banknote to the reject collection unit 36 (S303). .

The banknote processing unit 21 determines whether or not all the banknotes in the temporary holding unit 32 have been delivered (S304). The banknote next to 32 is fed out (S300). On the other hand, when the banknote processing unit 21 determines that all the banknotes have been fed out (S304; YES), the banknote information of the banknotes transported to the stacker 35 and the banknote information of the banknotes transported to the reject collection unit 36 are collected. It is recorded in the electronic journal 25 together with the delivery destination, transaction ID and date/time information (S305). Bill information is recorded in the order identified, as in the case of FIG.

Withdrawal transactions will be described with reference to the flow chart of FIG. The banknote processing unit 21 feeds banknotes one by one from the stacker 35, and the banknote identification unit 31 identifies the banknote, determines the denomination, and reads the serial number (S500). The banknote processing unit 21 determines whether or not the identification result is genuine (S501). When the banknote processing unit 21 determines that the identification result is a genuine banknote (S501; YES), the banknote processing unit 21 conveys the banknote to the deposit/withdrawal port 14 (S502). On the other hand, when the banknote processing unit 21 determines that the identification result is not a genuine banknote (or the denomination could not be determined due to transportation failure) (S501; NO), the banknote processing unit 21 transports the banknote to the reject collection unit 36 (S503). .

The banknote processing unit 21 determines whether or not all of the specified number of banknotes required for withdrawal from the stacker 35 have been delivered (S504). NO) returns to the original state and feeds out the next banknote from the stacker 35 (S500). On the other hand, if the banknote processing unit 21 determines in (S504) that all the banknotes have been completed (S504; YES), the banknote information of the banknotes conveyed to the deposit/withdrawal port 14 and the banknotes conveyed to the reject collection unit 36 Bill information is recorded in the electronic journal 25 together with destination, transaction ID and date/time information (S505). Bill information is recorded in the order identified, as in the case of FIG.

The banknote processing unit 21 waits for a predetermined time for the customer to remove the banknotes that have been fed out, and then checks whether or not the withdrawal time-out has occurred (S506). If the banknote processing unit 21 determines that the banknote has been removed within the predetermined time (S506; NO), the processing ends. On the other hand, if the banknote processing unit 21 determines that the bill processing unit 21 has timed out without being withdrawn (S506; YES), the electronic journal 25 detects whether or not the customer's hand or the like has accessed the deposit/withdrawal port 14 while waiting for withdrawal by the sensor 38. , and the forgotten items are collected (S507), the details of which have already been explained in the flow chart of FIG.

FIG. 10 shows an example of recorded contents of the electronic journal 25 . In the figure, only the part related to recovery of forgotten items is extracted. The electronic journal 25 is recorded in units of processing for conveying banknotes. In this example, a withdrawal transaction 1001 consists of a withdrawal transport and the number of withdrawals left untaken. The deposit transaction 1002 consists of deposit counting, deposit return, and deposit return recovery. In each transport process, the date and time of processing, the transaction ID, the name of the transport process, the number of sheets transported for each transport destination in the transport process, and the denomination and serial number as a breakdown are recorded in the order of transport.
In addition, in the recovery of forgotten withdrawals and recovery of forgotten receipts, information as to whether or not the deposit/withdrawal port 14 was accessed while waiting for withdrawal and when the forget-to-take collection unit 34 transitioned from the empty state to the accumulated state. This is also recorded.

In FIG. 10, the denominations of banknotes transported to the deposit/withdrawal port 14 are determined as genuine banknotes. Also, the banknotes conveyed to the temporary holding unit 32 in the deposited money count are only those banknotes whose denominations have been determined and which have been determined to be genuine. Banknotes whose denominations have been determined have some digits that could not be recognized, but serial number recognition has been performed. For example, in a withdrawal transaction identified by a transaction ID of 37408912, three banknotes (denomination: 10,000 yen) were transported to the deposit/withdrawal port during withdrawal transportation, and the withdrawal was forgotten. It indicates that it has been collected by the forget-to-take collection unit. At this time, there is no access from the customer to the deposit/withdrawal port, indicating that the forget-to-take collection unit has changed from the empty state to the accumulated state. Furthermore, it shows that one banknote (serial number: HR148296A) was transported to the forget-to-take recovery unit in the forget-to-take payment collection, but the remaining two bills were double-fed. Whether or not the bills have been multi-fed can be detected by, for example, a thickness sensor provided in the bill validator 31 .

After that, in the deposit transaction identified by the transaction ID 7326518, 3 banknotes of different denominations were deposited, and no banknotes were transported to the return holding unit at the time of counting the deposits (that is, they were correctly identified). is shown. After that, at the time of deposit return due to deposit cancellation or the like, one banknote was transported to the forget-to-take recovery unit in the deposit-forgotten collection, but the remaining two bills were double-fed. At this time, there was no access from the customer to the deposit/withdrawal port, indicating that there was an unknown bill in addition to the double feed. Whether or not the bills have been multi-fed can be detected by, for example, a thickness sensor provided in the banknote recognition section 31, as in a payment transaction. FIG. 11 is a flow chart of receipt printing of a list of banknotes stacked in the forget-to-take collection unit. This receipt printing process is performed when the customer service department 23 receives a print instruction from a staff member. In addition, this printing is instructed when a clerk wants to take out bills collected in a specific transaction in the forget-to-take collection unit at the request of a customer. It is assumed that stacking units such as the forget-to-take collection unit 34, the deposit/withdrawal port 14, and the temporary storage unit 32 are stacked from bottom to top in the order of transportation. In this case, the banknotes stacked in the left-to-be-taken recovery unit 34 are to be visually checked from the top, so the order of printing corresponds to the banknotes at the top of the stack at the beginning of printing, and the banknotes at the top of the stack at the end of printing. If you print it so that it corresponds to the bottom of the , it will be easier for the staff to check it. In other words, the receipt processing unit 26 prints in order from the most recent left-to-be-collected banknotes, and prints in the reverse order of transport among the left-to-be-collected bills.

The banknote processing unit 21 checks whether or not the left-for-take collection unit 34 is empty using the sensor 39 (S600). If it is determined that the banknote processing unit 21 is empty (S600; YES), the receipt processing unit 26 prints the empty receipt on the receipt (S601). When the banknote processing unit 21 determines that the banknotes are not empty (S600; NO), it confirms whether the denominations of all the banknotes have been confirmed in the recovery of the leftover banknotes (S602). When the banknote processing unit 21 determines that the denominations of all banknotes have been determined (S602; YES), the receipt processing unit 26 prints the identification result of the forgotten collection in the reverse order of the transportation. (S603). If the banknote processing unit 21 determines that the denomination of any banknote has not been determined (S603; NO), it refers to the electronic journal 25 and confirms whether or not the deposit/withdrawal port 14 has been accessed ( S604). The reason for confirming whether or not there is access to the deposit/withdrawal port 14 is that if there is access, there is a possibility that some banknotes may have been removed or replaced, and identification results from other conveyances are used instead. This is because it is no longer possible to use

When the banknote processing unit 21 determines that the deposit/withdrawal port 14 has been accessed (S604; YES), the process proceeds to (S603). On the other hand, when the banknote processing unit 21 determines that the deposit/withdrawal port 14 has not been accessed (S604; NO), it confirms whether or not there is an alternative identification result (S605). The substitutable identification result is the identification result in the transportation in which the denominations of all banknotes have been confirmed in the transportation before the forgetting collection. That is, the banknote processing unit 21 determines the denominations of all banknotes in the transaction recorded in the electronic journal 25 with the same transaction ID in the processing before the forget-to-take collection (for example, the withdrawal transport in FIG. 10). If all the denominations of the three cards are confirmed), the information recorded in the electronic journal 25 is read out in that process, and it is determined that there is an alternative identification result.

When the banknote processing unit 21 determines that there is no substitutable identification result (S605; NO), it proceeds to (S603). On the other hand, if the banknote processing unit 21 determines that there is an alternative identification result (S605; YES), the receipt processing unit 26 prints the alternative identification result (S606). The banknote processing unit 21 determines whether or not there is a record of the forgetting recovery unit 34 transitioning from the empty state to the stacking state in the forgetting recovery in order to confirm that the bill processing unit 21 has forgotten to take it within one transaction (S607). . If the banknote processing unit 21 determines that there is no record of transition from the empty state to the accumulated state (S607; NO), the banknote processing unit 21 returns to the original state, and performs the next forget-to-take recovery process (S602). That is, when it is stored that the collection destination is not empty in the forget-to-take collection shown in FIG. Repeat process. On the other hand, when the banknote processing unit 21 determines that there is a transition record from the empty state to the accumulated state (S607; YES), the receipt processing unit 26 ends the printing process. That is, when it is stored that the collection destination is empty in the forget-to-take collection shown in FIG. Print processing by the unit 26 is terminated. As a result, bill information to be printed or displayed can be included for the number of bills in the left-to-be-taken recovery unit 34 in one transaction, and the information can be output for each transaction.

FIG. 12 is an example of receipt printing of a list of banknotes stacked in the forget-to-take collection unit. It is output as a result of processing the contents of the electronic journal of FIG. 10 according to the flow chart of FIG. As shown in FIG. 10, multi-feeding occurs at the end of withdrawal forgetting collection, and also at the beginning of the next deposit return forgetting collection. When double feeding occurs, two or more bills are transported and the number of bills cannot be determined. It is unclear whether Therefore, originally, it is not possible to separate bills that have been withdrawn and collected and bills that have been returned and forgotten to be collected.

However, in this example, the identification result of withdrawal forgotten collection can be replaced with the identification result of withdrawal transportation, and the identification result of deposit return forgotten collection can be replaced with the identification result of deposit return or deposit counting. Therefore, each substituted identification result is printed. For example, in the case of forgetting to withdraw, two of the three banknotes that were double-fed (SN749630D, QT352408P) were replaced. Also, for example, in the case of forgetting to take a deposit, one bill identified as missing and two double-fed bills (that is, all three deposited bills) are substituted. Furthermore, in order to indicate that the information has been replaced, the identification results (multiple feeds and unknown bills) in the forgotten collection are also added.

Since the denomination and the serial number are printed on both banknotes for which payment was forgotten and for banknotes for which payment was forgotten to be collected, it is possible to know where the boundaries of these collections are. . In addition, although one unidentified bill has been generated due to the recovery of a forgotten payment, information is printed in which the denomination and serial number of this bill are substituted. Therefore, even in the case of unknown bills, the identification result can be replaced in the same manner as in the case of double feeding.

For example, the automated teller machine 10 according to the present embodiment incorporates a banknote identification unit that recognizes the serial number or unique symbol printed on the banknote, and when the customer forgets to remove the banknote that has been dispensed or returned, the banknote can be retrieved from the machine. In the case of collecting left-behind bills inside, even if double feeding occurs during collection of left-behind bills and the number of banknotes accumulated in the left-and-behind collection unit is unclear, the identification result at the time of other transportation can be used instead. The denomination, serial number, etc. of the banknotes accumulated in the forgotten recovery unit can be confirmed.

In addition, although the stacking unit such as the forget-to-take collection unit 34 stacks banknotes from bottom to top in the order of transport, a method of stacking banknotes from top to bottom may be used. In that case, it can be dealt with by changing the order of receipt printing. As an example of output means for outputting a list of banknotes in the forget-to-take collection unit 34 , the receipt processing unit 26 prints the list on the receipt, but the customer service unit 23 may display it on the display 15 . Furthermore, although both deposits and withdrawals can be performed, an automatic transaction apparatus that performs only withdrawals may be used.

Further, when the denomination information of the bill of unknown denomination is substituted for the forgotten bill, a mark indicating the substitution may be printed in the journal together with the banknote information. With such journal printing, the clerk can confirm at a glance not only the bill information but also that the bill has been replaced. In addition, when a forget-to-take recovery occurs, the state of the sensor 38 of the entrance/exit 14 and the state of the sensor 39 of the forget-to-take recovery unit 34 may be printed in a journal together with bill information. Such journal printing allows the clerk to easily check the status of the device sensors as well as the bill information. Furthermore, a list of banknotes accumulated in the forget-to-take collection unit 34 may be collectively printed in a journal. With such journal printing, the clerk can easily check not only bill information but also bills collected in the forget-to-take collection unit.

If there is a banknote whose denomination could not be determined at the time of recovery of the leftover bill, the entire identification result in the transport process in which the denominations of all previous banknotes could be determined is used as a substitute. Only banknotes that could not be confirmed may be considered as replacement targets. In this case, serial number information is output according to which identification result at the time of transportation is used.

10...Automatic transaction device 14...Payment/withdrawal port of banknote handling unit 20...Main control unit 21...Banknote handling unit 22...Coin handling unit 23...Customer service Unit 24 Passbook processing unit 25 Electronic journal 26 Receipt processing unit 27 Card processing unit 31 Bill recognition unit 32 Temporary holding unit 33 . . . Return reservation unit 34 .. Forgotten collection unit 35 .. Stacker 36 .

Claims (6)

a deposit/withdrawal port for delivering banknotes to and from customers;
a forget-to-take collection unit that collects banknotes that have not been extracted from the deposit/withdrawal port;
A banknote processing unit that records banknote information of banknotes conveyed at the time of transaction in a journal unit for each transaction, and records banknote information of banknotes whose banknote information has not been determined when collecting a forgotten bill in a predetermined transaction . the banknote processing unit that substitutes banknote information of banknotes whose denominations have been determined in processing prior to collection in transactions ;
An automatic transaction device characterized by comprising: A detection unit that detects whether or not the bill in the deposit/withdrawal port has been accessed by a customer,
The banknote processing unit records in the journal unit whether or not the detection unit has been accessed, and performs the substitution for banknotes recorded in the journal unit to the effect that the access has not been made.
The automated teller machine according to claim 1, characterized by: An output unit that prints the substituted banknote information on a receipt or displays it on a display device,
The automatic transaction device according to claim 1, comprising: The output unit outputs the substituted banknote information in an order opposite to that at the time of transportation.
4. The automatic transaction device according to claim 3, characterized by: a forget-to-take detection unit that detects whether or not the left-to-be-taken recovery unit, which serves as a destination for collecting left-to-be-taken banknotes, is empty;
When the forget-to-take recovery unit is empty, the banknote processing unit determines that there is no subsequent forget-to-take recovery within one transaction, and terminates the output process by the output unit.
4. The automatic transaction device according to claim 3, characterized by: The banknote processing unit records the banknote information including the banknote denomination and serial number in the journal unit for each transaction.
The automated teller machine according to claim 1, characterized by:

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