JP7151011B1 - Information processing device and information processing method - Google Patents

Abstract

An object of the present invention is to reduce the trouble of a user using one of one or more services provided at a facility such as a store. An information processing device (1) includes a provider information acquisition unit (122) that acquires information that associates transmission destination identification information for identifying a transmission destination of a message with a provision location or a service provided by a provider; A user information acquisition unit 123 that acquires information that associates sender identification information for identifying the sender of a message with services available to the user; a receiving unit 121 that receives a message sent to the destination, and a service provided that is associated with the destination identification information that is the destination of the message and the available service that is associated with the source identification information that is the source of the message. and a transmission unit 127 that transmits information indicating the service to the transmission source identification information as a destination. [Selection drawing] Fig. 2

Description

The present invention relates to an information processing apparatus and information processing method for managing information regarding services provided in facilities such as stores.

Patent Document 1 discloses that a device installed in a store accepts selection of a payment service that a user desires to use from among multiple payment services provided at the store, and performs payment using the selected payment service. An invention that displays a two-dimensional code for

Japanese Patent Application Laid-Open No. 2021-2220

However, in the invention described in Patent Document 1, each time a user selects a desired service from among a plurality of services at a store, and further activates an application corresponding to the selected service to read the two-dimensional code. There was a problem that the

The present invention has been made in view of these points, and an object of the present invention is to enable a user to reduce the trouble of using one of one or more services provided at a facility such as a store. and

The information processing apparatus according to the first aspect of the present invention includes transmission destination identification information for identifying a transmission destination of a message to a provision location or a provider, and services provided at the provision location or provided by the provider. A provider information acquisition unit for acquiring provider information associated with a provided service, which is a service; sender identification information for identifying the sender of a message sent by a user; and services available to the user. a user information acquiring unit that acquires user information associated with a certain available service; a receiving unit that receives a message sent by a user terminal corresponding to the source identification information with the destination identification information as a destination; Service information indicating a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message, and a transmitting unit configured to transmit the source identification information, which is the source of the message, as a destination.

The user information acquisition unit may acquire the user information indicating the service specified by the user in the user terminal as the available service.

The receiving unit receives the message transmitted by the user terminal with the destination identification information as a destination and indicating a service specified by the user in the user terminal, and the user information acquiring unit The user information indicating the service indicated by the message as the available service may be acquired.

The user information acquisition unit acquires information indicating a service specified by the user for the message service from a device that provides a message service for transmitting and receiving a message using the source identification information, and The user information indicating the service specified by the user for the service as the available service may be obtained.

The user information acquisition unit acquires information indicating a service that the user is permitted to use from a device different from the information processing device, and indicates the service that the user is permitted to use as the available service. information may be obtained.

The information processing device further includes a municipality information acquisition unit that acquires municipality information indicating a municipality associated with at least one of the provision location or the provision entity and the user, and the transmission unit receives the message is the provided service associated with the destination identification information that is the destination of the message and is the available service associated with the source identification information that is the source of the message, The service information indicating the corresponding service may be transmitted.

The transmitting unit is a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message. The service information including activation information for activating an application for receiving the provision of the service may be transmitted.

The transmitting unit is a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message. and the activation information received from a device different from the information processing device.

The transmission unit may transmit the service information using a protocol specified by the user in the user terminal.

The information processing device further has a priority acquisition unit that acquires the priority of the service designated by at least one of the provision location or the provider entity and the user, and the transmission unit receives the message. said priority from among a plurality of services that are said provided service associated with said destination identification information that is a destination and said available service associated with said source identification information that is a source of said message; The service information may be transmitted indicating one or more services extracted according to frequency.

When the priority acquiring unit acquires both the priority specified by the providing location or the providing entity and the priority specified by the user, the transmitting unit determines whether the priority specified by the user The service information indicating one or more services extracted according to priority may be transmitted.

An information processing method according to a second aspect of the present invention includes transmission destination identification information for identifying a transmission destination of a message to a provision location or a provider entity, and transmission destination identification information provided at the provision location or the provider entity, which is executed by a processor. a step of acquiring provider information associated with a service provided, source identification information for identifying a source of a message sent by a user, and an available service that is a service available to the user; receiving a message sent by a user terminal corresponding to the source identification information with the destination identification information as a destination; and the destination that is the destination of the message Service information indicating the service that is the provided service associated with the identification information and the service that is the available service associated with the sender identification information that is the sender of the message is provided to the sender of the message. and sending the source identification information as a destination.

ADVANTAGE OF THE INVENTION According to this invention, it is effective in the ability for a user to reduce the trouble of using any one service out of one or several services provided in facilities, such as a shop.

1 is a schematic diagram of an information processing system according to an embodiment; FIG. 1 is a block diagram of an information processing system according to an embodiment; FIG. FIG. 3 is a schematic diagram of exemplary provider information, user information, and municipality information; FIG. 3 is a schematic diagram for explaining processing executed by an information processing device and a user terminal; FIG. 4 is a schematic diagram of a user terminal displaying exemplary service information; FIG. 4 is a schematic diagram of a user terminal displaying exemplary service information; 4 is a sequence diagram of an information processing method executed by the information processing system according to the embodiment; FIG.

[Overview of information processing system S]
FIG. 1 is a schematic diagram of an information processing system S according to this embodiment. An information processing system S includes an information processing device 1 and a user terminal 2 . The information processing system S may include multiple user terminals 2 . The information processing system S may include devices such as other servers and terminals.

The information processing device 1 is a computer that manages information on the provided service, which is a service provided to users in a facility. The facility where the provided service is provided is, for example, a store, a public facility, or the like. The provided service is, for example, a payment service such as electronic payment or a message service such as SNS (Social Networking Service), which is provided in a facility as a provision location or provided by a provider such as an operator of the facility. The information processing device 1 performs wireless communication or wired communication with the user terminal 2 .

The user terminal 2 is an information terminal associated with a user who uses the provided service, and is, for example, a personal computer, a smart phone, a tablet terminal, or the like. The user terminal 2 has a display unit such as a liquid crystal display that displays information, an operation unit such as a touch panel that receives user operations, and an imaging unit that takes images according to user operations. The user terminal 2 displays information received from the information processing device 1 on the display unit, and transmits information corresponding to the operation performed by the user to the information processing device 1 .

The outline of the processing executed by the information processing system S according to this embodiment will be described below. The information processing device 1 includes transmission destination identification information (hereinafter referred to as transmission destination ID) (also referred to as a common number) for identifying the transmission destination of the message to the providing location or the providing entity, and the service provided at the providing location or the providing entity. Provider information that associates provided services, which are services provided by , is stored in advance. The destination ID is, for example, a telephone number.

In addition, the information processing apparatus 1 associates sender identification information (hereinafter referred to as sender ID) for identifying the sender of a message sent by the user with available services that are available to the user. User information is stored in advance. The sender ID is, for example, a telephone number.

A code C generated by encoding a destination ID corresponding to a providing place or a providing entity according to a predetermined rule is placed in the facility. The user terminal 2 acquires the destination ID indicated by the code C by capturing an image of the code C according to the user's operation of the operation unit and decoding the captured image of the code C according to a predetermined rule (a). The user terminal 2 sends the message to the acquired destination ID (b). A message is associated with a source ID corresponding to the user terminal 2 that is the source of the message and a destination ID that is the destination of the message.

The information processing device 1 receives a message transmitted by the user terminal 2 . The information processing apparatus 1 identifies a service that is a provided service associated with the destination ID in the provider information and an available service associated with the source ID in the user information. The information processing device 1 transmits service information indicating the specified service with the transmission source ID as the destination (c).

The user terminal 2 receives the service information from the information processing device 1 and displays it on the display unit. The user terminal 2 activates an application for using the service indicated by the service information in accordance with the user's operation of the operation unit.

In this way, the information processing apparatus 1 receives from the user terminal 2 a message addressed to one transmission destination ID associated with the providing location or the providing entity, and thereby, the service provided by the providing location or providing entity and the To automatically extract services common to available services and present them to a user. Since the user does not need to select the code C of the desired service before sending the message, the information processing apparatus 1 can reduce the user's trouble of using the service provided at the facility.

[Configuration of information processing system S]
FIG. 2 is a block diagram of the information processing system S according to this embodiment. In FIG. 2, arrows indicate main data flows, and there may be data flows other than those shown in FIG. In FIG. 2, each block does not show the configuration in units of hardware (apparatus), but the configuration in units of functions. As such, the blocks shown in FIG. 2 may be implemented within a single device, or may be implemented separately within multiple devices. Data exchange between blocks may be performed via any means such as a data bus, network, or portable storage medium.

The information processing device 1 has a storage unit 11 and a control unit 12 . The information processing device 1 may be configured by connecting two or more physically separated devices by wire or wirelessly. Further, the information processing device 1 may be configured by a cloud that is a collection of computer resources.

The storage unit 11 of the information processing device 1 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like. The storage unit 11 stores programs executed by the control unit 12 in advance. In addition, the storage unit 11 stores in advance provider information regarding the service providing place or provider. The storage unit 11 also stores in advance user information about users who use the service. In addition, the storage unit 11 stores in advance local government information related to local governments associated with at least one of the providing location or the providing entity and the user. The storage unit 11 may be provided outside the information processing device 1, and in that case, data may be exchanged with the control unit 12 via a network.

The control unit 12 of the information processing device 1 includes a reception unit 121, a provider information acquisition unit 122, a user information acquisition unit 123, a priority acquisition unit 124, a local government information acquisition unit 125, and a service information generation unit 126. , and a transmitter 127 . The control unit 12 is a processor such as a CPU (Central Processing Unit), for example, and by executing a program stored in the storage unit 11, the receiving unit 121, the provider information acquisition unit 122, the user information acquisition unit 123, the priority It functions as a degree acquisition unit 124 , a local government information acquisition unit 125 , a service information generation unit 126 and a transmission unit 127 . At least part of the functions of the controller 12 may be performed by an electrical circuit. Moreover, at least part of the functions of the control unit 12 may be realized by the control unit 12 executing a program executed via a network.

Processing executed by the information processing system S will be described in detail below. The storage unit 11 of the information processing device 1 stores provider information, user information, and local government information in advance. FIGS. 3(a) to 3(c) are schematic diagrams of exemplary provider information, user information, and local government information.

The provider information shown in FIG. 3(a) includes, for example, a destination ID for identifying the destination of the message to the provider location or provider, and the service provided at the provider location or the service provided by the provider entity. This is information that associates a given service with a provider's priority.

The destination ID is identification information used as a destination of an electronic message, assigned to a provider location or provider entity. The destination ID is, for example, a telephone number, an e-mail address, an account of a message service such as SNS, or the like. The information processing device 1 receives a message sent with the destination ID as the destination.

A provided service is a service provided at a providing location or a service provided by a provider. The provided service is, for example, a settlement service used by the providing place or the providing entity to receive payment from the user, a message service for transmitting and receiving messages between the user and the providing place or the providing entity, and the like. A provided service is, for example, a service specified by a provider in an information terminal used by the provider.

The provider-side priority is a value used to select one or a plurality of provided services from among a plurality of provided services. In this embodiment, among a plurality of provided services, a provided service having a smaller provider-side priority value is preferentially selected. Further, among a plurality of provided services, a provided service having a higher provider-side priority value may be preferentially selected. Provider information may not include provider-side priority.

The user information shown in FIG. 3B includes, for example, a sender ID for identifying the sender of a message sent by the user, available services that are services available to the user, user-side priority, is information associated with

A sender ID is identification information assigned to a user and used as a destination of an electronic message. The sender ID is, for example, a telephone number, an e-mail address, an account of a message service such as SNS, or the like. The user terminal 2 to which the source ID is set receives the message addressed to the source ID.

Available services are services available to the user. Usable services are, for example, settlement services, message services, etc., which can be provided by the providing location or provider. Available services are, for example, services specified by the user on the user terminal 2 .

User-side priority is a value used to select one or more available services from among multiple available services. In this embodiment, among a plurality of available services, an available service with a smaller user-side priority value is preferentially selected. Also, among a plurality of available services, the available service having a higher user-side priority value may be preferentially selected. User information may not include user-side priority.

The service information generation unit 126, which will be described later, can identify services that are common between the services provided by the providing location or provider and the services available to the user, based on the provider information and the user information.

The municipality information shown in FIG. 3C is, for example, information that associates a municipality, a service provided by the municipality, and an account of the municipality in the service. A municipality is an area of a predetermined unit, such as a prefecture or municipality, which can be associated with at least one of a provision location or provider, and a user.

Services provided by local governments are, for example, settlement services, message services, etc., which can be services provided by providing locations or providing entities. A municipality account is, for example, identification information assigned to a municipality in services provided in the municipality.

The service information generation unit 126, which will be described later, can generate service information corresponding to a municipality associated with at least one of the provision location or the provider and the user, based on the municipality information.

Provider information, user information, and local government information are not limited to the specific information shown here, and may include other information. The provider information, the user information, and the local government information may be stored in advance in a device different from the information processing device 1 instead of the storage unit 11 of the information processing device 1 . Each piece of information shown in FIGS. 3(a) to 3(c) is represented by a character string for visibility, but may be represented by a binary value, code value, or the like.

FIG. 4 is a schematic diagram for explaining the processing executed by the information processing device 1 and the user terminal 2. As shown in FIG. A code C generated by encoding a destination ID (common number) corresponding to a provision place or a provider according to a predetermined rule is placed in a facility that is a provision place. The destination ID is, for example, a telephone number obtained by combining a prefix, which is a predetermined number string, and a code, which is a number string which differs for each providing place or provider. Also, the destination ID may be a character string of an e-mail address or a character string of an account of a message service such as SNS.

Code C is, for example, a two-dimensional code, a bar code, or the like. The code C is printed on paper or the like and posted at the facility, or displayed on a display device installed at the facility. The user terminal 2 acquires the destination ID indicated by the code C by capturing an image of the code C according to the user's operation of the operation unit and decoding the captured image of the code C according to a predetermined rule. Also, instead of the code C, the user terminal 2 captures a destination ID printed on paper or displayed on a display device, and performs known image recognition processing on the captured image of the destination ID. , the destination ID may be obtained.

The user terminal 2 is preset with a source ID used for message transmission. The user terminal 2 sends the message to the acquired destination ID. A message sent by the user terminal 2 is associated with a source ID corresponding to the user terminal 2 that is the source of the message and a destination ID that is the destination of the message. The message may be empty content or may contain predetermined content. A message transmitted by the user terminal 2 reaches the information processing device 1 via a device different from the information processing device 1, such as an aggregator device or a message relay device.

In the information processing device 1, the receiving unit 121 receives a message sent by the user terminal 2 with the destination ID as the destination. The provider information acquisition unit 122 acquires from the storage unit 11 the provider information associated with the destination ID, which is the destination of the message received by the reception unit 121 . Further, the provider information acquiring unit 122 may acquire provider information associated with the destination ID, which is the destination of the message received by the receiving unit 121, from another device with which the information processing device 1 can communicate. .

The user information acquisition unit 123 acquires from the storage unit 11 user information associated with the source ID corresponding to the user terminal 2 that is the source of the message received by the reception unit 121 . Further, the user information acquiring unit 123 acquires user information associated with the sender ID corresponding to the user terminal 2 that is the sender of the message received by the receiving unit 121 from another device with which the information processing device 1 can communicate. may be obtained.

The user information acquisition unit 123 may acquire, for example, user information indicating, as an available service, a service specified by the user for a message service for transmitting and receiving messages using a sender ID. In this case, the user information acquisition unit 123 acquires information indicating a service specified by the user corresponding to the sender ID from a device that provides a message service such as SNS, and selects a service indicated by the acquired information as a usable service. , the user information associated with the sender ID is generated. Thereby, the information processing apparatus 1 can automatically set available services for the user based on the setting of the message service by the user.

Also, the user information acquisition unit 123 may acquire user information indicating, for example, a service permitted to be used by the user as an available service. In this case, the user is permitted to use the service by, for example, setting the user terminal 2 to use the service for a device different from the information processing device 1 . A device different from the information processing device 1 is, for example, a device that provides a payment service or a device that provides a message service. The user information acquisition unit 123 acquires information indicating a service that the user is permitted to use from a device other than the information processing device 1, and generates user information indicating the service indicated by the obtained information as an available service. Thereby, the information processing apparatus 1 can automatically set available services for the user according to whether the user is permitted to use the service.

Further, the user information acquisition unit 123 may acquire user information indicating, as an available service, a service indicated by a message sent by the user terminal 2 with the destination ID as the destination, for example. In this case, the user terminal 2 accepts designation of one or more services from the user and transmits a message indicating the designated service with the destination ID as the destination. In the information processing device 1 , the receiving unit 121 receives a message transmitted from the user terminal 2 with the destination ID as the destination and indicating the service specified by the user in the user terminal 2 . The user information acquiring unit 123 generates user information in which the service indicated by the message received by the receiving unit 121 is associated with the sender ID as a usable service. As a result, the information processing apparatus 1 can receive a service available to the user in a message addressed to the destination ID. You can switch.

The priority acquisition unit 124 acquires the priority designated by at least one of the provision location or provider and the user. The priority acquisition unit 124 acquires, for example, the provider-side priority included in the provider information acquired by the provider information acquisition unit 122 and the user-side priority included in the user information acquired by the user information acquisition unit 123. do.

The municipality information acquisition unit 125 acquires from the storage unit 11 municipality information indicating a municipality associated with at least one of the provision location or provider and the user. For example, the municipality information acquisition unit 125 identifies the municipality to which the provision location or the provider belongs, which is pre-associated with the transmission destination ID that is the destination of the message received by the reception unit 121 . The municipality information acquisition unit 125 also identifies the municipality to which the user belongs, which is pre-associated with the sender ID corresponding to the user terminal 2 that is the sender of the message received by the receiver 121, for example.

The local government information acquisition unit 125 acquires local government information associated with the specified local government in the storage unit 11 . Further, the municipality information acquisition unit 125 may acquire municipality information associated with the identified municipality from another device with which the information processing device 1 can communicate.

The service information generation unit 126 generates the provider information acquired by the provider information acquisition unit 122, the user information acquired by the user information acquisition unit 123, the priority acquired by the priority acquisition unit 124, and the local government information acquisition unit 125. generates service information to be transmitted to the user terminal 2 based on at least part of the acquired municipality information.

The service information generation unit 126 specifies, for example, a service that is a provided service included in the provider information acquired by the provider information acquisition unit 122 and that is a usable service included in the user information acquired by the user information acquisition unit 123. . That is, the service information generation unit 126 identifies services that are common between the services provided by the providing location or provider and the services available to the user. The service information generator 126 identifies all services common to the provided service and available services, or identifies a predetermined number (one or more) of services common to the provided service and available services. As a result, the information processing apparatus 1 can automatically extract services that are common between the services provided by the provider or provider and the services available to the user.

Further, the service information generation unit 126 generates a plurality of services, which are provided services included in the provider information acquired by the provider information acquisition unit 122 and available services included in the user information acquired by the user information acquisition unit 123. One or a plurality of services may be extracted from among them according to the priority acquired by the priority acquisition unit 124 . In this case, the service information generation unit 126, for example, selects a predetermined number (one service) from among a plurality of services common to the provided service and the available service, in descending order of provider-side priority or user-side priority. or multiple) services. Thereby, the information processing apparatus 1 can select a service to be presented to the user according to the priority specified in advance.

Further, when the priority acquisition unit 124 acquires both the provider-side priority and the user-side priority, the service information generation unit 126 extracts according to the user-side priority without using the provider-side priority. It is desirable to extract one or more services. Thereby, the information processing apparatus 1 can adjust the request of the user and the request of the providing place or the providing entity.

The service information generation unit 126 generates service information indicating one or more specified services. The service information generating unit 126 generates, for example, service information including activation information for activating an application for receiving provision of each of the identified one or more services. The activation information is, for example, a link such as a URI (Uniform Resource Identifier) for activating an application for receiving service provision in the user terminal 2 . The service information generation unit 126 generates activation information for each of one or more services according to a predetermined rule, or generates activation information for each of one or more services from another device with which the information processing apparatus 1 can communicate. to get

The activation information is preferably a deep link for displaying a predetermined screen (settlement screen, registration screen, etc.) in the application for receiving service provision on the user terminal 2 . As a result, it is possible to reduce the operations necessary for the user to receive the provision of services.

Further, the service information generation unit 126 may generate service information indicating services corresponding to the municipality indicated by the municipality information acquired by the municipality information acquisition unit 125 . In this case, the service information generation unit 126, for example, in an application for receiving the provision of the specified service, the service including start information for registering the municipality account included in the municipality information acquired by the municipality information acquisition unit 125. Generate information. As a result, the information processing apparatus 1 sets services common to the provided services and available services according to the local government associated with at least one of the providing location or the providing entity and the user, and then provides the user with the services. can be presented.

The transmission unit 127 transmits the service information generated by the service information generation unit 126 to the transmission source ID, which is the transmission source of the message received by the reception unit 121, as a destination. A message transmitted by the information processing device 1 reaches the user terminal 2 via a device different from the information processing device 1, such as an aggregator device or a message relay device.

The transmission unit 127 may transmit service information using a protocol specified by the user in the user terminal 2 . In this case, the user terminal 2 accepts a specification of a protocol such as SMS (Short Message Service) or RCS (Rich Communication Services) from the user and transmits information indicating the specified protocol to the information processing device 1 . Thereby, the information processing device 1 can transmit the service information with the protocol desired by the user.

The user terminal 2 to which the source ID is set receives the service information transmitted by the information processing device 1 with the source ID as the destination, and displays it on the display unit. The user terminal 2 activates an application for using the service indicated by the service information in accordance with the user's operation of the operation unit.

5 and 6 are schematic diagrams of a user terminal 2 displaying exemplary service information. The user terminal 2 illustrated in FIG. 5 displays service information S1 indicating a plurality of payment services. The service information S1 includes a deep link L for displaying a payment screen in each application of a plurality of payment services. When the user selects a deep link L of one of the settlement services, the user terminal 2 displays a settlement screen for settlement of the price to be paid to the provider or provider using the selected settlement service. indicate.

The user terminal 2 illustrated in FIGS. 6A and 6B displays service information S2 indicating a message service. In FIGS. 6A and 6B, the local government to which the providing location or the provider belongs is different, so the service information S2 contains the account and message of each local government as information corresponding to different local governments in the same message service. Contains buttons to register to give and receive. The user terminal 2 registers the municipality's account in response to the user's selection of the button.

[Sequence of information processing method]
FIG. 7 is a sequence diagram of the information processing method executed by the information processing system S according to this embodiment. The user terminal 2 acquires the destination ID indicated by the code C by capturing an image of the code C placed at the facility, which is the providing location, and decoding the captured image of the code C according to a predetermined rule (S11). The user terminal 2 sends the message to the acquired destination ID (S12). A message transmitted by the user terminal 2 reaches the information processing device 1 via a device different from the information processing device 1, such as an aggregator device or a message relay device.

In the information processing device 1, the receiving unit 121 receives the message sent by the user terminal 2 with the destination ID as the destination (S13). The provider information acquisition unit 122 acquires from the storage unit 11 the provider information associated with the destination ID that is the destination of the message received by the reception unit 121, and the user information acquisition unit 123 acquires the The user information associated with the sender ID corresponding to the user terminal 2, which is the sender of the received message, is obtained from the storage unit 11 (S14). The provider information acquisition unit 122 and the user information acquisition unit 123 may acquire the provider information and the user information from another device with which the information processing device 1 can communicate.

Also, the priority acquisition unit 124 may acquire a priority specified by at least one of the provision location or the provider and the user. Further, the municipality information acquisition unit 125 may acquire from the storage unit 11 municipality information indicating a municipality associated with at least one of the provision location or the provider and the user.

The service information generation unit 126 specifies, for example, a service that is a provided service included in the provider information acquired by the provider information acquisition unit 122 and that is a usable service included in the user information acquired by the user information acquisition unit 123. . That is, the service information generation unit 126 identifies services that are common between the services provided by the providing location or provider and the services available to the user (S15).

The service information generation unit 126 generates service information indicating one or more specified services. Further, the service information generation unit 126 generates service information using the priority obtained by the priority acquisition unit 124 and the local government information acquired by the local government information acquisition unit 125 in addition to the provider information and the user information. good too.

The transmission unit 127 transmits the service information generated by the service information generation unit 126 to the destination of the transmission source ID of the message received by the reception unit 121 (S16). A message transmitted by the information processing device 1 reaches the user terminal 2 via a device different from the information processing device 1, such as an aggregator device or a message relay device.

The user terminal 2 to which the source ID is set receives the service information transmitted by the information processing device 1 with the source ID as the destination, and displays it on the display unit (S17). The user terminal 2 activates an application for using the service indicated by the service information in accordance with the user's operation of the operation unit.

[Effect of this embodiment]
In the information processing system S according to the present embodiment, the information processing device 1 receives a message addressed to one destination ID associated with the provision location or the provision subject from the user terminal 2, thereby To automatically extract and present to a user a service that is common between the service provided by the subject and the service available to the user. Since the user does not need to select the code C of the desired service before sending the message, the information processing apparatus 1 can reduce the user's trouble of using the service provided at the facility.

The present invention makes it possible to contribute to Goal 9 of the Sustainable Development Goals (SDGs) led by the United Nations, "Industry and technological innovation."

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. be. For example, all or part of the device can be functionally or physically distributed and integrated in arbitrary units. In addition, new embodiments resulting from arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment caused by the combination has the effect of the original embodiment.

The processors of the information processing device 1 and the user terminal 2 are the subject of each step (process) included in the information processing method shown in FIG. That is, the processors of the information processing device 1 and the user terminal 2 execute the information processing method shown in FIG. 7 by executing a program for executing the information processing method shown in FIG. Some steps included in the information processing method shown in FIG. 7 may be omitted, the order between steps may be changed, and a plurality of steps may be performed in parallel.

S information processing system 1 information processing device 11 storage unit 12 control unit 121 reception unit 122 provider information acquisition unit 123 user information acquisition unit 124 priority acquisition unit 125 local government information acquisition unit 126 service information generation unit 127 transmission unit 2 user terminal

Claims (12)

Provider information that associates the destination identification information for identifying the destination of the message to the providing location or the providing entity with the service provided at the providing location or the service provided by the providing entity a provider information acquisition unit that acquires
a user information acquisition unit that acquires user information that associates transmission source identification information for identifying a transmission source of a message transmitted by a user with available services that are available to the user;
a receiving unit that receives a message sent by a user terminal corresponding to the source identification information with the destination identification information as a destination;
service information indicating a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message; , a transmitting unit that transmits the source identification information, which is the source of the message, as a destination;
An information processing device. The user information acquisition unit acquires the user information indicating the service specified by the user in the user terminal as the available service.
The information processing device according to claim 1 . The receiving unit receives the message transmitted from the user terminal with the destination identification information as a destination and indicating a service specified by the user at the user terminal,
the user information acquisition unit acquires the user information indicating the service indicated by the message as the available service;
The information processing apparatus according to claim 2. The user information acquisition unit acquires information indicating a service specified by the user for the message service from a device that provides a message service for transmitting and receiving a message using the source identification information, and obtaining the user information indicating the service specified by the user for the service as the available service;
The information processing apparatus according to claim 2. The user information acquisition unit acquires information indicating a service that the user is permitted to use from a device different from the information processing device, and indicates the service that the user is permitted to use as the available service. get information,
The information processing device according to claim 1 . further comprising a municipality information acquisition unit that acquires municipality information indicating a municipality associated with at least one of the providing location or the providing entity and the user;
The transmitting unit is a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message. and transmitting the service information indicating the service corresponding to the municipality;
The information processing apparatus according to any one of claims 1 to 5. The transmitting unit is a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message. transmitting the service information including activation information for activating an application for receiving the provision of
The information processing apparatus according to any one of claims 1 to 6. The transmitting unit is a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message. and the service information including at least one of the activation information generated based on and the activation information received from a device different from the information processing device;
The information processing apparatus according to claim 7. The transmission unit transmits the service information using a protocol specified by the user in the user terminal.
The information processing apparatus according to any one of claims 1 to 8. further comprising a priority acquisition unit that acquires the priority of the service designated by at least one of the provision location or the provider entity and the user;
The transmitting unit is the provided service associated with the destination identification information that is the destination of the message and the available service associated with the source identification information that is the source of the message. Transmitting the service information indicating one or more services extracted according to the priority from among the services of
The information processing apparatus according to any one of claims 1 to 9. When the priority acquiring unit acquires both the priority specified by the providing location or the providing entity and the priority specified by the user, the transmitting unit determines whether the priority specified by the user transmitting the service information indicating one or more services extracted according to priority;
The information processing apparatus according to claim 10. the processor executes
a step of obtaining provider information that associates destination identification information for identifying a destination of a message to a providing location or providing entity with a provided service that is a service provided at the providing location or providing entity; ,
Acquiring user information that associates sender identification information for identifying the sender of a message sent by a user with available services that are available to the user;
a step of receiving a message sent by a user terminal corresponding to the source identification information with the destination identification information as a destination;
service information indicating a service that is the provided service associated with the destination identification information that is the destination of the message and that is the available service associated with the source identification information that is the source of the message; , transmitting the source identification information, which is the source of the message, as a destination;
An information processing method comprising:

Images