JP7150320B2 - Nursing care matching system - Google Patents

Description

The present invention relates to a nursing care matching system that matches a person who wishes to move into a nursing care facility with a nursing care facility.

Conventionally, a nursing care facility information management system in which a management server, at least one or more facility operator terminals, and at least one or more general user terminals are connected via a wide area communication network, wherein the management server is a facility business management server information acquisition means for acquiring predetermined management information input from a user terminal; management server storage means for storing the management information; management server processing means for processing and selecting management information that can be disclosed to each type of terminal; and management server output means for outputting the selected management information to the requested terminal; , a terminal used by a person in charge of a facility registered in the management server, which inputs facility information and usage status information related to the facility operator terminal and outputs it to the management server as part of the management information a general user terminal comprising: input/output means; facility operator terminal information acquisition means for acquiring facility information, user information, and usage status information of a facility related to the facility operator terminal among the management information handled by the management server; is a terminal used by persons requiring care, persons requiring support and their families, and care managers not registered in the management server. A nursing care facility information management system is known, which is characterized by having a user terminal information acquiring means for acquiring usage status information of departments (for example, Patent Literature 1).

Japanese Patent Application Laid-Open No. 2017-157210 (especially, see claim 1)

However, the above-mentioned conventional care facility information management system has information about facilities for the purpose of smoothly making reservations for care facilities, but information such as conditions about users is not taken into consideration. Since it was a structure, there was a problem that it was difficult to correspond to the matching of the applicant to the nursing facility and the nursing facility.

SUMMARY OF THE INVENTION Accordingly, the present invention is intended to solve the problems of the prior art as described above. It is to provide a matching system.

The invention according to claim 1 comprises a server having a database storing information on nursing care facilities, a terminal that can freely communicate with the server and inputs information of a person who wants to move into the nursing care facility, and a person who wants to move in and the nursing facility. based on the information of the applicant and the information of the nursing facility, wherein the information of the applicant is information about the area where the applicant wishes to reside , information about the type of facility the applicant wishes to move into, information about the degree of nursing care required of the applicant, information about whether the applicant is receiving public assistance, information about the maximum amount of admission fee for the applicant, and information about the monthly budget of the facility that the applicant wishes to move into, and the information of the nursing facility includes information about the address of the nursing facility, information about the facility type of the nursing facility, and the nursing care facility that the nursing facility can handle. information about degree, information about acceptance of public assistance recipients, information about nursing facility admission fee, and information about monthly fee of nursing facility, and the control unit controls each information of the applicant, The problem described above can be solved by comparing each piece of information of the nursing care facility and displaying the nursing care facility that satisfies all the conditions on the display unit of the terminal.

In the invention according to claim 2, in addition to the configuration of the care matching system according to claim 1, the information on the care facility includes information on the availability of rooms or beds in the care facility, A room or bed has a sensor that detects whether or not a person is using it for a predetermined time, and the control unit determines whether the room or bed is vacant based on information from the sensor. It is intended to further solve the problem.

In the invention according to claim 3, in addition to the configuration of the care matching system described in claim 1 or claim 2, the terminal has a camera unit, and the server or terminal shoots by the camera unit. an artificial intelligence-based emotion recognition means for recognizing a person's face in the obtained data and estimating a change in the person's emotion based on changes in the shape of the eyes and mouth of the face and the position of the eyes and mouth; The above-described problem can be further solved by the configuration in which the control unit displays the image information of the care facility and the estimation result of the emotional change in association with each other on the display unit.

The nursing care matching system of the present invention includes a server having a database storing information on nursing care facilities, a terminal that can freely communicate with the server and inputs information of applicants for nursing care facilities, and a connection between applicants and nursing facilities. By having a control unit that performs matching based on the information of the applicant and the information of the nursing care facility, it is possible not only to provide the information of the nursing facility to the terminal, but also the following unique effects can be played.

According to the nursing care matching system of the invention pertaining to claim 1, simply by inputting the desired conditions as the information of the prospective tenant into the terminal and registering it in the database, nursing care facilities that meet all the desired conditions are displayed. It is possible to easily introduce nursing facilities that meet desired conditions to applicants.

According to the nursing care matching system of the invention according to claim 2, in addition to the effects of the invention according to claim 1, it is determined that the room or bed is vacant when there is no use by a person for a predetermined period of time, for example, 24 hours. Therefore, when a room or bed becomes available, a nursing facility can be introduced to a person who wishes to enter the room immediately.
In other words, if a nursing facility user suddenly moves or leaves and a room or bed becomes available, it can be immediately introduced to a person who wants to move in, and the nursing facility can also increase the utilization rate of the room or bed. can be enhanced.

According to the nursing care matching system of the invention according to claim 3, in addition to the effects of the invention according to claim 1 or claim 2, when there are multiple nursing care facilities that satisfy the desired conditions, which nursing care is provided by the applicant. Since whether or not the person is interested in the facility is displayed on the display unit of the terminal, relatives or guardians of the applicant can easily determine which nursing facility the applicant desires most.
For example, if the applicant's hobbies and preferences are shown in the introduction image of a nursing care facility, the applicant's facial expression will show happiness, and the change in that emotion can be estimated. Matching compatibility can be enhanced where basic items and basic items of nursing care facility information do not exist.
In other words, it is possible to determine whether or not the prospective tenant is likely to be compatible without actually visiting the nursing care facility.

BRIEF DESCRIPTION OF THE DRAWINGS The schematic of the care matching system which is 1st Example of this invention. BRIEF DESCRIPTION OF THE DRAWINGS The chart figure of the care matching system which is 1st Example of this invention. The figure which shows the application status confirmation screen of the care matching system which is 1st Example of this invention. The figure which shows the moving-in applicant registration screen of the care matching system which is 1st Example of this invention. The figure which shows the moving-in applicant detailed display screen of the care matching system which is 1st Example of this invention. FIG. 6 shows a continuation of FIG. 5; The figure which shows the recommendation facility list screen which is the matching result of the care matching system which is 1st Example of this invention.

The nursing care matching system of the present invention includes a server having a database storing information on nursing care facilities, a terminal that can freely communicate with the server and inputs information of applicants for nursing care facilities, and a connection between applicants and nursing facilities. A control unit that performs matching based on the information of the applicant and the information of the nursing care facility, and the information of the applicant is the information about the area that the applicant wants to move in, and the type of facility that the applicant wants to move in. information about the applicant's level of nursing care required, information about whether the applicant is receiving public assistance, information about the upper limit of the applicant's moving-in fee, and monthly fee for the facility that the applicant wishes to move into. It is information about the budget, and the information of the nursing care facility includes information about the address of the nursing care facility, information about the facility type of the nursing facility, information about the level of nursing care that the nursing facility can handle, and acceptance of welfare recipients. , information about the moving-in fee of the nursing-care facility, and information about the monthly fee of the nursing-care facility. As long as it is configured to display the nursing care facilities on the display unit of the terminal, it is possible to easily introduce nursing care facilities that meet the desired conditions to prospective residents. It doesn't matter if it is.

For example, the terminal is a desktop personal computer terminal having a display unit, a notebook personal computer terminal, a smartphone terminal, a tablet terminal, or the like, which transmits and receives information, and includes a wide area network such as the Internet, a local network, a telephone line, and the like. Any device can be used as long as it can be freely connected to the server via a communication network including
Also, the server may be one server or a plurality of servers on the cloud.

A nursing care matching system 100, which is a first embodiment of the present invention, will be described below with reference to FIGS. 1 to 7. FIG.
Here, FIG. 1 is a schematic diagram of the nursing care matching system 100 which is the first embodiment of the present invention, and FIG. 2 is a chart diagram of the nursing care matching system 100 which is the first embodiment of the present invention. 3 is a diagram showing the application status confirmation screen 113 of the nursing care matching system 100 which is the first embodiment of the present invention, and FIG. 4 is an applicant registration of the nursing care matching system 100 which is the first embodiment of the present invention. FIG. 5 is a diagram showing a screen 114, FIG. 5 is a diagram showing a move-in applicant detail display screen 115 of the nursing care matching system 100 according to the first embodiment of the present invention, and FIG. 6 is a diagram showing a continuation of FIG. FIG. 7 is a diagram showing a recommended facility list screen 116 that is a matching result of the care matching system 100 according to the first embodiment of the present invention.

A nursing care matching system 100 according to the first embodiment of the present invention includes, as shown in FIG. 1, a notebook computer terminal 110, which is an example of a terminal, a server 120, and a control section (program).
Of these, the notebook computer terminal 110 has a display section 111 and a camera section 112, is capable of communicating with the server 120, and is provided so as to be capable of inputting information of a person who wishes to move into a nursing care facility.
The server 120 also has a database, and stores information on nursing care facilities in the database.
Further, the control unit (program) is configured to match the applicant with the nursing facility based on the information of the applicant and the information of the nursing facility.

In this embodiment, the information of the applicant includes information 115d about the area that the applicant wishes to move in, information 115e about the facility type that the applicant wishes to move in, information 115f about the nursing care level of the applicant, Information 115g on whether or not the applicant receives public assistance, information 115h on the upper limit of the moving-in fee of the applicant, and information 115k on the monthly budget of the facility that the applicant wishes to enter (FIGS. 5 and 6). reference).
In addition, the information of the nursing facility includes information 116b on the address of the nursing facility, information 116c on the facility type of the nursing facility, information 116d on the level of nursing care that the nursing facility can handle, and information on acceptance of welfare recipients. (not shown), information 116e about nursing home fees, and information 116f about monthly nursing home fees (see FIG. 7).

Then, the control unit (program) is configured to compare each piece of information on the applicant and each piece of information on the nursing care facility, and display on the display unit 111 of the notebook computer terminal 110 the nursing care facility that satisfies all the conditions. ing.
As a result, simply by inputting the desired conditions into the notebook computer terminal 110 and registering them in the database of the server 120 as the information of the prospective tenant, nursing care facilities that satisfy all the desired conditions are displayed on the display unit 111 of the notebook computer terminal 110 . be done.
As a result, it is possible to easily introduce a care facility that meets the desired conditions to the prospective tenant.

Next, the operation of the control unit (program) of the care matching system 100 will be described.
As shown in FIG. 2, in step S1, applicant information is entered in a notebook computer terminal 110, which is an example of a terminal, and is stored (registered) in the database of a server 120. Further, an instruction to execute matching is entered. The control unit (program) determines whether or not is input.
If it is determined that there is an instruction to execute matching, the process proceeds to step S2. On the other hand, if it is determined that there is no instruction yet, step S1 is repeated.
For example, the head office or agency of a nursing care facility referral office receives an introduction of a tenant applicant (consultant) from a hospital, welfare office, etc., and starts the nursing care matching system 100 on the notebook computer terminal 110 and ID or enter your password to log in.

Then, as shown in FIG. 3, the browser (program) displayed on the display unit 111 of the notebook computer terminal 110 displays an application status confirmation screen 113. FIG.
On the application status confirmation screen 113, information about applicants for moving into nursing care facilities is displayed in a list format.
For example, there are items for application number, application classification, applicant's name, sex, age, care level, current place of residence, application date, application status, agency in charge, and referral completion date.
Among these, the application category indicates information about the application window.

In addition, the agency in charge indicates information about the agency in charge that is assigned to each area and introduces the nursing care facility to the prospective tenant.
Here, if you log in with the ID of the head office or administrator, information about all applicants will be displayed. is configured to display only information about
Further, the application status confirmation screen 113 is provided with a "new" button 113a, a "details" button 113b, and a "match" button 113c.
Then, for example, assume that the person in charge of the agency in charge presses the "new" button 113a.

Then, the browser (program) displays a tenant applicant registration screen 114 as shown in FIG.
Furthermore, for example, the person in charge of the agency in charge inputs the name, gender, and date of birth of the applicant according to the items on the tenant applicant registration screen 114, and clicks the "confirm input" button 114a. When is pressed, a tenant applicant confirmation screen (not shown) for confirming the input contents is displayed.
Then, it is assumed that the user presses a "save input" button (not shown).

Then, as shown in FIGS. 5 and 6, the browser (program) displays a tenant applicant detail display screen 115. FIG.
The tenant applicant detail display screen 115 is provided with a "matching" button 115a.
In addition, information 115c about the name, sex, and date of birth of the applicant is described on the detailed display screen 115 of the applicant.
Further, tabs of "Application for Tenancy Consultation" and "ADL Checklist" are provided below it.

When the "Consultation Application" tab is selected, the "Edit" button 115b is pressed to at least display the information 115d about the desired moving-in area, the information 115e about the desired moving-in facility type, and the level of nursing care required for each item. information 115f about, information 115g about the presence or absence of receiving public assistance, information 115h about the upper limit amount of moving-in fee, and information 115k about the monthly budget of the desired facility.
In this embodiment, current place of residence, level of care required, certified care period, existence and grade of physical disability certificate, medical history, current medical history, disease and medical condition, medication status, availability of medication management, financial management availability, pension Whether or not you have income and its amount, whether you receive public assistance and its amount, whether or not you can pay the moving-in fee and its upper limit, whether or not you can pay a deposit, key person information, welfare office information, type of facility you want to move into, area you want to move into, and remarks are provided.

Of these, the disease and medical status items include the presence or absence of gastric fistula, the presence or absence of tracheotomy, the presence or absence of need for sputum aspiration, the presence or absence of catheter/urinary balloon, the presence or absence of artificial dialysis, the presence or absence of oxygen at home, and the presence or absence of hepatitis virus. , presence or absence of tuberculosis, diabetes, ability to self-inject insulin, presence or absence of staphylococcal infection, presence or absence of stoma or colostomy, presence or absence of pressure ulcers or bedsores, presence or absence of parenteral nutrition, presence or absence of artificial respirator, nasal cavity or trans. Presence/absence of nasal nutrition, presence/absence of Alzheimer's dementia, presence/absence of cerebrovascular dementia, presence/absence of frontotemporal dementia/Pick's disease, presence/absence of Lewy body dementia, presence/absence of Parkinson's disease, presence/absence of psychiatric disorders, Presence of schizophrenia, presence of cancer/terminal cancer, presence of scabies, presence of syphilis, presence of human immunodeficiency virus infection, presence of brain disease, alcohol dependence checkbox is provided.

In addition, in the item of desired area to move in, check boxes and entry columns are provided for the local area, the first to third preferences as other areas, and anywhere is possible.
Then, for example, assume that the person in charge of the agency in charge presses the "matching" button 115a after inputting each item.
Then, at the notebook computer terminal 110, an instruction to execute matching is input.
The input may be character input via a keyboard, or voice input via a microphone.
Furthermore, a configuration may be used in which a form of electronic data received by e-mail or the like is converted and read and input.

In step S2, the control unit (program) compares each piece of information on the prospective tenant with each piece of information on the nursing facility to perform matching.
Specifically, information 115d about the area that the applicant wants to move in, information 115e about the type of facility that the applicant wants to move in, information 115f about the nursing care level of the applicant, Information 115g on presence/absence, information 115h on the upper limit of the moving-in fee of the applicant, information 115k on the monthly budget of the facility that the applicant wishes to enter, information 116b on the address of the nursing care facility, and facilities of the nursing care facility. Information 116c about the type, information 116d about the level of nursing care that can be handled by the nursing facility, information about the acceptance of welfare recipients, information 116e about the entrance fee of the nursing facility, and information 116f about the monthly fee of the nursing facility. Compare each with

In step S3, the control unit (program) compares each piece of information on the applicant and each piece of information on nursing care facilities, and determines whether or not there is a nursing care facility that satisfies all the conditions.
If there is a nursing care facility that satisfies all the conditions, the process proceeds to step S4.

In step S<b>4 , the control unit (program) displays nursing care facilities satisfying all the conditions on the display unit 111 of the notebook computer terminal 110 .
In this embodiment, the browser (program) displays a recommended facility list screen 116 on the display unit 111 of the notebook computer terminal 110, as shown in FIG.
On the recommended facility list screen 116, information 116a on the name of the nursing facility, information 116b on the address of the nursing facility, information 116c on the facility type of the nursing facility, information 116c on the facility type of the nursing facility, and information 116c on the available nursing facility. Information 116d about the degree of nursing care required, information 116e about the moving-in fee of the nursing care facility, information 116f about the monthly cost of the nursing facility, image of the facility (facility photo) 116g, and a play button of the animation 116h of the facility guide is displayed at each nursing facility. information.
When the play button of the facility guidance animation 116h is pressed, the facility guidance animation 116h is reproduced in the browser, and the prospective tenant can feel the appearance and atmosphere of the nursing facility without visiting the nursing facility. You can easily choose the nursing home that suits you.

Matching was executed by pressing the "Matching" button 115a on the tenant applicant details display screen 115 shown in FIG. can be executed.
In this case, matching is executed by comparing each piece of information on the applicant on that stage of the application status confirmation screen 113 with each piece of information on the nursing care facility in the database.
When the "details" button 113b on the application status confirmation screen 113 shown in FIG. 3 is pressed, a move-in applicant details display screen 115 for the move-in applicant at that stage is displayed.
Furthermore, the information of the prospective tenant may include information on hobbies such as sports, information on food preferences, and information on past work history.
Similarly, information on nursing care facilities includes information on what kind of hobbies many residents have, information on what kind of meals are popular and popular at nursing facilities, and information on whether or not there is broadcasting on cable television, etc. You can stay.
For example, if a prospective tenant enters information indicating that he or she is a fan of the Hanshin Tigers professional baseball team, a matching hit will be found for a nursing care facility with many Hanshin Tigers fans.

The nursing care matching system 100, which is the first embodiment of the present invention obtained in this way, includes a server 120 having a database storing information on nursing care facilities, and a server 120 that can freely communicate with the server 120, A notebook computer terminal 110, which is an example of a terminal for inputting the information of, and a control unit that performs matching between the applicant and the nursing facility based on the information of the applicant and the information of the nursing facility. information 115d about the area that the applicant wants to move in, information 115e about the type of facility that the applicant wants to move in, information 115f about the level of care required of the applicant, Information 115g about the presence or absence, information 115h about the upper limit of the moving-in fee of the applicant, and information 115k about the monthly budget of the facility that the applicant wishes to move into. Information 116b, information 116c about the facility type of the nursing facility, information 116d about the degree of nursing care that the nursing facility can handle, information about acceptance of welfare recipients, information 116e about the entrance fee of the nursing facility, and nursing facility is information 116f about monthly expenses, and the control unit compares each information of the applicant and each information of nursing care facilities, and displays nursing care facilities satisfying all the conditions on the display unit 111 of the notebook computer terminal 110. With such a configuration, it is possible to easily introduce a care facility that meets the desired conditions to a person who wishes to move in, and the effect is enormous.

Next, a care matching system 100, which is a second embodiment of the present invention, will be described.
The nursing care matching system 100 of the second embodiment is provided with a sensor for detecting whether or not a person is used for a predetermined time in the nursing facility room or bed of the nursing care matching system 100 of the first embodiment, and many elements , are common to the care matching system 100 of the first embodiment, so detailed description of the common items will be omitted.

In the nursing care matching system 100 of the second embodiment, the nursing facility information includes information about the availability of rooms or beds in the nursing facility.
It also has a sensor (not shown) that detects whether or not the room or bed is used by a person for a predetermined period of time.
The sensor may be a so-called motion sensor, also called a pyroelectric sensor, or a pressure sensor that reacts with the weight of the body.
Further, the control unit (program) is configured to determine whether the room or bed is vacant based on the information from the sensor.

As a result, for example, when there is no use by a person for 24 hours as a predetermined time, the control unit (program) determines that the room or bed is available based on the information from the sensor.
In other words, the status is such that the applicant can apply for the nursing care facility.
As a result, when a room or bed becomes available, a nursing facility can be introduced to a person who wishes to enter the room immediately.
In other words, if a nursing facility user suddenly moves or leaves and a room or bed becomes available, it can be immediately introduced to a person who wants to move in, and the nursing facility can also increase the utilization rate of the room or bed. can be enhanced.
In addition, a sensor is installed on the nameplate of the resident at the nursing care facility to detect the orientation, so that when the nameplate is turned upside down, it is determined that the name on the nameplate has left the facility. may be configured.

In addition to the configuration of the first embodiment, the nursing care matching system 100 of the second embodiment of the present invention obtained in this manner includes information on the nursing facility regarding the availability of rooms or beds in the nursing facility. By including information and having a sensor that detects whether or not the room or bed is used by a person for a predetermined period of time, and having a configuration in which the control unit determines whether or not the room or bed is vacant based on the information from the sensor When a room or bed becomes available, it is possible to introduce a care facility to a person who wishes to enter the room immediately.

Next, a care matching system 100, which is a third embodiment of the present invention, will be described.
The nursing care matching system 100 of the third embodiment is provided with a camera unit 112 in the notebook computer terminal 110 of the nursing care matching system 100 of the first embodiment, and the server 120 or the notebook computer terminal 110 is provided with emotion recognition means. , and since many elements are common to the nursing care matching system 100 of the first embodiment, detailed description of the common items will be omitted.

In the nursing care matching system 100 of the third embodiment, a notebook computer terminal 110 has a camera section 112 .
In addition, the server 120 or the notebook computer terminal 110 recognizes the face of the person in the data photographed by the camera unit 112, and recognizes the face of the person based on changes in the shape and position of the eyes, eyebrows, mouth, and cheeks of the face. It has emotion recognition means based on artificial intelligence that estimates changes in emotions.
The emotion recognition means may be provided in the server 120 or may be provided in the notebook computer terminal 110 .
If the emotion recognition means is provided in the server 120, the data captured by the camera unit 112 may be uploaded from the notebook computer terminal 110 to the server 120 and analyzed by the emotion recognition means. A so-called reverse streaming configuration may be used in which data is transmitted from the notebook computer terminal 110 to the server 120 and analyzed by the emotion recognition means of the server 120 .

Further, the control unit (program) is configured to display on the display unit 111 of the notebook computer terminal 110 the moving image 116h of the facility guide, which is the image information of the nursing care facility, and the estimation result of the emotional change in correspondence with each other. ing.
The emotion recognition means, for example, first recognizes the face of the prospective tenant from the positions of the eyes and nose, and then recognizes the positions of the corners of the eyes and the mouth.
Then, the change in the position of the outer corner of the eye with reference to the center of the eye and the change in the position of the edge of the mouth with reference to the center of the mouth are measured.
For example, when the position of the corner of the eye is lowered or the position of the edge of the mouth is raised, the emotion recognition means estimates that the prospective tenant is happy.
At this time, the degree of lowering of the position of the outer corner of the eye and the degree of raising of the position of the edge of the mouth are quantified, and based on this, the joyful emotion is quantified and displayed on the display unit 111 .

As a result, when there are a plurality of nursing care facilities that satisfy the desired conditions, which nursing care facility the applicant is interested in is displayed on the display unit 111 of the notebook computer terminal 110 as numerical values of emotions.
As a result, it is possible for the applicant's relatives or guardians, or the person in charge of the agency in charge, to easily determine which care facility the applicant most desires.
For example, when the hobbies and tastes of the prospective tenant are shown in the introduction image of the nursing care facility, the applicant's facial expression expresses happiness, and the change in that emotion is measured.
As a result, it is possible to enhance the compatibility of matching where there are no basic items of information on applicants and basic items of information on nursing care facilities.
In other words, it is possible to determine whether or not the prospective tenant is likely to be compatible without actually visiting the nursing care facility.
In addition, when the prospective tenant views the facility guidance video 116h of each of the plurality of nursing care facilities on the recommended facility list screen 116, the numerical value of the joyful emotion of the prospective tenant is associated with the nursing care facility, and is stored in the server. It may be configured to store in 120 databases.

In addition to the configuration of the first or second embodiment, the care matching system 100 of the third embodiment of the present invention thus obtained has a notebook computer terminal 110, which is an example of a terminal, equipped with a camera. 112, and server 120 or notebook computer terminal 110 recognizes a person's face in the data photographed by camera unit 112 and recognizes the shape of the eyes and mouth of the face and changes in the position of the eyes and mouth. The control unit displays on the display unit 111 the image information of the care facility and the estimation result of the emotional change in association with each other. As a result, relatives and guardians of prospective tenants can easily determine which nursing care facility the prospective tenant desires the most.

Next, a care matching system 100, which is a fourth embodiment of the present invention, will be described.
The nursing care matching system 100 of the fourth embodiment has a chatbot compatible screen in the browser of the nursing care matching system 100 of the first embodiment, and many elements are common to the nursing care matching system 100 of the first embodiment. Therefore, a detailed description of the common items will be omitted.

In the care matching system 100 of the fourth embodiment, the browser displayed on the notebook computer terminal 110 has a chatbot compatible screen.
In other words, when the person in charge of the agency logs in to the care matching system 100, the chatbot compatible screen is displayed.
The server 120 of the care matching system 100 has a chatbot, and the chatbot has a response function with artificial intelligence.
Then, when the person in charge of the agency tries to make an inquiry by entering it on the chatbot compatible screen, based on the results of machine learning from past interaction data, the 2 to 5 characters entered during the input stage is configured to predict the question content from the person in charge of the agency from, and return the predicted question content.

For example, when "nursing care" or "nursing care" is entered, the chatbot predicts that the question is "Tell me about the nursing care system."
Then, "Are you asking about the nursing care system?", the predicted content of the question is displayed on the screen corresponding to the chatbot.
As a result, the intended keyword and its related content are returned before the agency representative has finished entering the entire keyword, so the agency representative can learn the desired content while interacting with the chatbot. can be done.

The nursing care matching system 100, which is the fourth embodiment of the present invention obtained in this way, has a chatbot in the server 120 in addition to the configurations of the first to third embodiments, and the chatbot The browser, which has a response function with artificial intelligence and is displayed on the notebook computer terminal 110, which is an example of a terminal, has a configuration with a chatbot-compatible screen, so that the person in charge of the agent can act as a chatbot. The effect is enormous, such as being able to know the desired content while having a dialogue.

100... Nursing care matching system 110... Notebook computer terminal (terminal)
111... Display unit 112... Camera unit 113... Application status confirmation screen 113a... "New" button 113b... "Details" button 113c... "Match" button 114... Move-in application Person registration screen 114a... "Confirm input contents" button 115... Move-in applicant details display screen 115a... "Matching" button 115b... "Edit" button 115c... (Applicant applicant) Name, gender, date of birth information 115d... Information 115e (applicant's) about desired area to move in... Information 115f (applicant's) desired facility type (Applicant) Information on degree of care required 115g... (Applicant) Information on whether or not public assistance is received 115h... (Applicant) Information on upper limit of moving-in fee 115k... ( Information 116 about the monthly budget of the facility that the applicant wishes to move into... Recommended facility list screen 116a... Information about the name (of the nursing facility) 116b... Information about the address (of the nursing facility) 116c. Information 116d about the facility type (of the nursing facility)... Information 116e about the level of nursing care that can be handled (of the nursing facility)... Information 116f about the admission fee (of the nursing facility)... (Nursing care Information 116g about monthly expenses of facility... Image of facility 116h... Animation of facility guide 120... Server

Claims (3)

A server having a database storing information on nursing care facilities, a terminal capable of freely communicating with the server for inputting information on applicants for nursing care facilities, and information on applicants for matching between applicants and nursing facilities. A nursing care matching system comprising a control unit that performs based on nursing care facility information,
The information on the applicant for moving in includes information on the area where the applicant wants to move in, information on the type of facility the applicant wants to move in, information on the level of nursing care required by the applicant, and public assistance received by the applicant. Information on the presence or absence of a tenant, information on the upper limit of the moving-in fee of the applicant, and information on the monthly budget of the facility that the applicant wishes to move into,
The information on the nursing facility includes information on the address of the nursing facility, information on the facility type of the nursing facility, information on the level of nursing care that the nursing facility can handle, information on acceptance of welfare recipients, nursing facility and information about monthly fees for nursing homes,
A nursing care matching system, wherein the control unit compares each piece of information on the applicant and each piece of information on nursing care facilities, and displays nursing care facilities that satisfy all conditions on the display unit of the terminal. The information of the care facility includes information about the availability of rooms or beds in the care facility,
Having a sensor that detects whether or not the room or bed is used by a person for a predetermined time,
2. The nursing care matching system according to claim 1, wherein the control unit determines whether or not a room or bed is vacant based on information from the sensor. the terminal has a camera unit,
The server or terminal recognizes a person's face in the data captured by the camera unit, and estimates changes in the person's emotion based on changes in the shape of the eyes and mouth of the face and the positions of the eyes and mouth. Has emotion recognition means by artificial intelligence,
3. The nursing care matching system according to claim 1, wherein the control unit is configured to display the image information of the nursing care facility and the estimation result of emotional change in association with each other on the display unit. .

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