JP2010198514A - Information processing apparatus, method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To simply deal with a plurality of evaluations about predetermined items in care without troublesome operations, the evaluations given by a plurality of providers for one user. <P>SOLUTION: A web server function 61 receives values of evaluations about the predetermined items in care, the evaluations given by the provider for the user and sent from a client of the provider identified by a provider ID, the provider providing a care service to the user identified by a user ID. A database 63 stores respective values of the plurality of evaluations given by the plurality of providers for respective users, while the user IDs and the provider IDs are associated with each other. The present invention is applicable to a care service support system for supporting care services. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an information processing device and method, and a program, and more particularly, to an information processing device and method, and a program for processing information related to a care service.

  With the aging of society, a system for providing nursing care services has been established as a social system. Comprehensive support services including care services as well as nursing services, so-called care services, are positioned as important social infrastructures, and are various in order to provide higher quality and more efficient care services. Proposals have been made.

  In many cases, a plurality of providers provide care services to users of care services. Care service providers include not only family members, but also specialists such as care workers, nurses, care workers, and doctors, and persons with a predetermined role such as members of the public welfare committee.

  2. Description of the Related Art Conventionally, a system that supports care using information on a care recipient has been proposed. For example, a system that handles evaluation of ADL (daily life movement) and IADL (mean daily life movement) has been proposed (see, for example, Patent Document 1).

JP 2002-215800 A (FIG. 36)

  However, the evaluation for one user such as a care recipient is often different even for experts of the same occupation. Traditionally, different evaluations for a single user cannot be recognized by multiple providers in charge of the user's care, and discussions are based on different opinions to support treatment and care decision-making. I couldn't. When multiple providers evaluate one user, when confirming the difference in evaluation, specify multiple providers that provide services to the user, and then for each provider The user's evaluation was read out, and it was necessary to perform troublesome work such as making a list.

  Support is provided so that multiple providers in charge of care for a user can recognize that the evaluation is different for a single user and use this in subsequent treatment and care policies. In addition to the system, it was necessary to do troublesome work such as meeting each other and holding a meeting, and the time burden was large.

  The present invention has been made in view of such a situation, and is an evaluation of a predetermined item in care for one user, and requires a plurality of evaluations by a plurality of providers with troublesome operations. Instead, it is possible to easily handle handling such as reading out the evaluation values of multiple providers simply by identifying users, thereby providing higher quality care services. .

  An information processing apparatus according to an aspect of the present invention is an information processing apparatus that processes information related to user care, which is supplied from a terminal device of a provider that provides care services to a user. Evaluation of a predetermined item in care transmitted from the terminal device of the provider specified by provider specifying information, the provider providing care service to the user specified by A plurality of providers for each of the users in association with communication means for receiving an evaluation value of the user by the provider, the user specifying information and the provider specifying information. Storage means for storing each of a plurality of evaluation values.

  Generation for generating first display data for simultaneously displaying a plurality of evaluation values by each of the plurality of providers for each of the items, for each of the users, from the stored evaluation values A means is further provided, and the communication means can transmit the generated first display data to the terminal device.

  The first display data for displaying, on the generating means, a list in which a plurality of evaluation values by each of the plurality of providers for each of the items is arranged for each of the users. Can be generated.

  The generating means includes the first display data for highlighting different values among a plurality of evaluation values by the plurality of providers for the respective items for each of the users. Can be generated.

  The storage means stores the e-mail address of the provider in association with the provider specifying information, and the generation means displays an object that requests notification of a meeting related to the provision of care services. When the notification of holding the conference is requested by generating the first display data and operating the object in the terminal device, the use evaluated to the value displayed in the first display data It is possible to further provide a transmission means for transmitting an e-mail notifying that the conference is held to a plurality of the providers who provide care services to the person.

  The transmission means may transmit the e-mail indicating candidates for the date and time of the conference and notified from the terminal device that has received the first display data.

  The generation unit generates second display data for displaying a Web page for adjusting the date and time of the meeting, and the transmission unit transmits the e-mail including the address of the Web page. be able to.

  The communication means transmits the first display data to each of the terminal devices of the plurality of providers that provide care service to one of the users, and each of the users Web conferencing service providing means for providing a web conferencing service to each of the terminal devices of the plurality of providers who provide care service to one of them can be further provided.

  An information processing method according to one aspect of the present invention is an information processing method for processing information related to care of a user, which is supplied from a terminal device of a provider who provides care services to a user, and includes: A predetermined item in care that is the provider that provides care service to the user specified by the user specifying information and that is transmitted from the terminal device of the provider specified by the provider specifying information. An evaluation value for the user by the provider, and the storage means associates the value with the user identification information and the provider identification information by the storage means. Storing each of the values of the evaluations by the plurality of providers.

  The program according to an aspect of the present invention is the use specified by the user specifying information in a computer that processes information related to care of the user supplied from a terminal device of a provider who provides care service to the user. An evaluation for a predetermined item in care transmitted from the terminal device of the provider specified by the provider specifying information, the provider providing care service to the provider, and by the provider Controlling the reception of the evaluation value for the user, each of the evaluation values by the plurality of providers for each of the users associated with the user identification information and the provider identification information Information processing including a step of controlling storage is performed.

  In one aspect of the present invention, the provider provides a care service to the user specified by the user specifying information, and is transmitted from the terminal device of the provider specified by the provider specifying information. An evaluation of a predetermined item in care, wherein an evaluation value for the user by the provider is received, and each user is associated with the user specifying information and the provider specifying information. Each of the evaluation values by the plurality of providers is stored.

  As described above, according to one aspect of the present invention, it is possible to handle evaluation for a predetermined item in care for a user.

  In addition, according to one aspect of the present invention, it is an evaluation for a predetermined item in care for one user, and a plurality of evaluations by a plurality of providers can be easily performed without requiring a troublesome operation. It can be handled.

It is a figure which shows the structure of a care service support system. 3 is a block diagram illustrating an example of a hardware configuration of a server 11. FIG. It is a block diagram which shows the example of a structure of the function implement | achieved by the server 11 which performs a program. It is a figure which shows the example of the table arrange | positioned at the database. It is a figure which shows the example of the detail of the table arrange | positioned at the database 63. FIG. It is a figure which shows the example of the detail of the table arrange | positioned at the database 63. FIG. It is a block diagram which shows the example of a structure of the function implement | achieved by the client 13 which performs a program. It is a flowchart explaining the process of login to a care service support system. It is a figure which shows the example of a login screen. It is a figure which shows the example of a job type selection screen. It is a figure which shows the example of a main menu screen. It is a flowchart explaining the example of the process of evaluation. It is a figure which shows the example of an evaluation screen. It is a flowchart explaining the process of a display of an evaluation list screen. It is a figure which shows the example of an evaluation list screen. It is a flowchart explaining the example of the process of notification of holding of a web conference. 12 is a flowchart for explaining another example of the process of notifying the web conference. 12 is a flowchart for explaining still another example of the process of notifying the web conference. It is a flowchart explaining the example of the process of adjustment of the holding date of a web conference. It is a flowchart explaining the example of a process of the date determination of a web conference. 12 is a flowchart for explaining still another example of the process of notifying the web conference. 12 is a flowchart for explaining another example of a process for adjusting the date and time of a web conference. It is a flowchart explaining the example of a process of a web conference. It is a figure which shows the example of a web conference screen.

  Embodiments of the present invention will be described below. Correspondences between the configuration requirements of the present invention and the embodiments described in the detailed description of the present invention are exemplified as follows. This description is to confirm that the embodiments supporting the present invention are described in the detailed description of the invention. Accordingly, although there are embodiments that are described in the detailed description of the invention but are not described here as embodiments corresponding to the constituent elements of the present invention, It does not mean that the embodiment does not correspond to the configuration requirements. Conversely, even if an embodiment is described here as corresponding to a configuration requirement, that means that the embodiment does not correspond to a configuration requirement other than the configuration requirement. It's not something to do.

  An information processing apparatus according to an aspect of the present invention processes information related to user care supplied from a terminal device (for example, the client 13-1 in FIG. 1) of a provider who provides care services to the user. An information processing apparatus (for example, the server 11 in FIG. 1), which provides the care service to the user specified by the user identification information (for example, the user ID in FIG. 5), Predetermined items in care (for example, “medicine use (use) amount” in FIG. 13) transmitted from the terminal device of the provider specified by the provider specifying information (for example, the provider ID in FIG. 5) Communication means (for example, the Web server function 61 in FIG. 3) that receives an evaluation value for the user by the provider (for example, “decreased” in FIG. 13). , The user identification information and the Storage means (for example, database 63 in FIG. 3) for storing each of a plurality of evaluation values by the plurality of providers for each user in association with the provider specifying information is provided.

  Generation for generating first display data for simultaneously displaying a plurality of evaluation values by each of the plurality of providers for each of the items, for each of the users, from the stored evaluation values Means (for example, the display data generation unit 64 in FIG. 3) can be further provided, and the communication means can cause the terminal device to transmit the generated first display data.

  The storage means stores the e-mail address of the provider in association with the provider specifying information, and the generation means displays an object that requests notification of a meeting related to the provision of care services. When the notification of holding the conference is requested by generating the first display data and operating the object in the terminal device, the use evaluated to the value displayed in the first display data Transmission means (for example, the e-mail transmission / reception unit 67 in FIG. 3) for transmitting an e-mail for notifying the holding of the conference can be further provided to a plurality of the providers who provide care services to the person.

  The communication means transmits the first display data to each of the terminal devices of the plurality of providers that provide care service to one of the users, and each of the users Web conference service providing means (for example, the web conference server function 70 in FIG. 3) for providing a web conference service to each of the terminal devices of the plurality of providers providing care services to one of them is further provided. Can do.

  An information processing method according to an aspect of the present invention processes information related to user care supplied from a terminal device (for example, the client 13-1 in FIG. 1) of a provider that provides care services to the user. An information processing method, which provides a care service to the user specified by user specifying information (for example, the user ID of FIG. 5) by a communication means (for example, the Web server function 61 of FIG. 3). A predetermined item in care (for example, “medicine of FIG. 13” transmitted from the terminal device of the provider, which is a provider and specified by the provider specifying information (for example, the provider ID of FIG. 5). ), And the evaluation value of the user by the provider (for example, “decreased” in FIG. 13) is received (for example, step S1024 in FIG. 12). Processing), memory Means (for example, database 63 in FIG. 3) store each of the evaluation values by the plurality of providers for each of the users in association with the user specifying information and the provider specifying information. (For example, step S1025 of FIG. 12) step.

  FIG. 1 is a diagram illustrating a configuration of a care service support system for supporting a care service that is a comprehensive support service including a care service, a nursing service, and a medical service. The care service support system includes a function for supporting care management. The care service support system includes a server 11 and clients 13-1 to 13-5 connected to the server 11 via the Internet 12. The server 11 is an example of an information processing apparatus, and includes a server-dedicated device such as a so-called rack mount server or PC server, a personal computer, or a workstation.

  The server 11 processes information related to care supplied from the clients 13-1 to 13-5 via the Internet 12. Further, the server 11 provides (transmits) information about care to the clients 13-1 to 13-5 via the Internet 12.

  Each of the clients 13-1 to 13-5 is an example of a terminal device, and includes a portable personal computer such as a tablet PC, a mobile phone including a smartphone, or a mobile information terminal device. Clients 13-1 to 13-5 are used by providers who provide services to users of care services. Here, the provider includes family members, caregivers, specialists of various professional occupations, persons having a predetermined role, and related persons. Specialist professionals include, for example, care support specialists, doctors, dentists, pharmacists, public health nurses, midwives, nurses, associate nurses, physical therapists, occupational therapists, social workers, care workers, A vision trainer, a prosthetic brace, a dental hygienist, a speech hearing person, an massage massage chiropractor, an acupuncturist, a mentor, a judo remediator, a nutritionist (including a registered dietitian), or a mental health welfare worker. Persons and persons having a predetermined role include, for example, counselors, volunteers, neighbors, civil servants, police officers, fire department staff, post office staff, advocacy professionals, and the like.

  Hereinafter, the occupation area, position, and role of the professional occupation of the provider are collectively referred to as a job type.

  The clients 13-1 to 13-5 obtain information related to care input by the operation of the provider, and transmit the information to the server 11 via the Internet 12. Further, the clients 13-1 to 13-5 process information such as receiving information related to care transmitted from the server 11 and displaying the information.

  Hereinafter, when it is not necessary to distinguish the clients 13-1 to 13-5 from each other, they are simply referred to as clients 13.

  The server 11 and the clients 13-1 to 13-5 have been described as being connected via the Internet 12, but a public line, a dedicated line, a LAN (local area network) using a wired or wireless transmission medium. Alternatively, connection may be made via a WAN (wide area network) or the like.

  FIG. 2 is a block diagram illustrating an example of a hardware configuration of the server 11 which is a computer that executes a program.

  In the server 11, a CPU (Central Processing Unit) 31, a ROM (Read Only Memory) 32, and a RAM (Random Access Memory) 33 are connected to each other by a bus 34.

  An input / output interface 35 is further connected to the bus 34. The input / output interface 35 includes an input unit 36 including a keyboard, a mouse, a microphone, and a camera, an output unit 37 including a display and a speaker, a storage unit 38 including a hard disk and a nonvolatile memory, and a communication including a network interface. A drive 40 for driving a removable medium 41 such as a unit 39, a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory is connected.

  In the server 11 configured as described above, the CPU 31 loads, for example, a program stored in the storage unit 38 to the RAM 33 via the input / output interface 35 and the bus 34 and executes the program, which will be described later. A series of processing is performed.

  The program executed by the server 11 (CPU 31) is, for example, a magnetic disk (including a flexible disk), an optical disk (CD-ROM (Compact Disc-Read Only Memory), DVD (Digital Versatile Disc), etc.), a magneto-optical disk, or It is recorded on a removable medium 41, which is a package medium composed of a semiconductor memory, or provided via a wired or wireless transmission medium such as a local area network, the Internet, or digital satellite broadcasting.

  The program can be installed in the server 11 by storing the removable medium 41 in the drive 40 and storing it in the storage unit 38 via the input / output interface 35. The program can be installed in the server 11 by being received by the communication unit 39 via a wired or wireless transmission medium and stored in the storage unit 38. In addition, the program can be installed in the server 11 in advance by storing the program in the ROM 32 or the storage unit 38 in advance.

  Since the hardware configuration of the client 13 is the same as the hardware configuration of the server 11, the description thereof is omitted. Hereinafter, each part of the hardware of the client 13 is referred to as a CPU 31 of the client 13 to a removable medium 41 of the client 13.

  FIG. 3 is a block diagram illustrating an example of a functional configuration realized by the server 11 that executes the program. That is, when the server 11 executes the program, the Web server function 61, the authentication unit 62, the database 63, the display data generation unit 64, the evaluation specifying unit 65, the evaluation value storage control unit 66, the e-mail transmission / reception unit 67, the e-mail The generation unit 68, the web conference date and time adjustment unit 69, and the web conference server function 70 are realized.

  The Web server function 61 is realized by executing a so-called Web server program such as Apache HTTP Server, for example, and various objects such as texts and images are stored on the basis of a procedure defined in HTTP (Hypertext Transfer Protocol). Provide Web page data such as HTML (Hypertext Markup Language) or XML (Extensible Markup Language). The Web server function 61 controls the communication unit 39 of the server 11 to transmit various data or receive various data. Hereinafter, the Web server function 61 controlling the communication unit 39 of the server 11 to transmit various types of data is also referred to as the Web server function 61 transmitting data. Controlling the communication unit 39 to receive various types of data is also referred to as the Web server function 61 receiving data.

  The authentication unit 62 authenticates whether or not the provider operating the client 13 is valid (provided by the provider) using the login ID and password transmitted from the client 13.

  The database 63 is a hierarchical database, a card database, a relation database, an object relation database, or the like, and stores information related to user care. The database 63 may be constructed using a database management system or may be constructed directly on a file system provided by an OS (operating system).

  FIG. 4 is a diagram illustrating an example of a table arranged in the database 63. The database 63 includes a provider table, job type table, question classification table, question table, option classification table, user table, evaluation table, answer table, job type question relationship table, provider job type relationship table, evaluation details table, user. A provider job type relationship table, an option table, and a question option classification relationship table are arranged.

  The provider table stores information related to the provider. The job type table stores information on job types. The question classification table stores information on the classification of questions for allowing the provider to answer the evaluation value for a predetermined item in care. The question classification is hierarchical.

  The question table stores information related to a question for allowing the provider to answer the evaluation value for a predetermined item in care.

  The option classification table stores information related to option classification, which is an evaluation value for a predetermined item in care. Information about users is stored in the user table. The evaluation table stores basic information related to user care. In the answer table, evaluation values for predetermined items in care are stored.

  The job type question relationship table stores information indicating the relationship between information about job types and information about questions. In other words, a necessary question (question for evaluation) is identified by job type based on information stored in the job type question relation table.

  The provider job type relationship table stores information indicating the relationship between information related to providers and information related to job types. For example, when the provider is also a nurse and a public health nurse, the provider uses the care service support system for either the nurse or the public health nurse. Based on the information stored in the provider job type relationship table, the job type of the provider is specified.

  The evaluation details table stores information indicating the relationship between information about one evaluation and the value of evaluation for a predetermined item in care. The user provider job type relationship table stores information indicating the relationship between information about users and information about providers. When a plurality of providers provide a care service to one user, it is necessary to specify the relationship between the user and the provider. The information stored in the user provider job type relationship table identifies the user who receives the care service, the provider who provides the user with the care service, and the job type of the provider.

  The option table stores information on options for selecting an evaluation value for each item in care. In the question option classification relationship table, the relationship between the information related to the option classification, which is the evaluation value for the predetermined item in care, and the information related to the question for causing the provider to answer the evaluation value for the predetermined item in care is shown. Information to be stored is stored.

  The question classification table is related to the question table. The job type table is related to the job type question relationship table and the provider job type relationship table. The provider table is related to the provider job type relationship table. The user table is related to the evaluation table and the user provider job type relationship table. The option classification table is related to the option table and the question option classification relation table.

  The question table is related to a question option classification relationship table, an evaluation details table, and a job type question relationship table. The provider job type relationship table is related to the user provider job type relationship table and the evaluation details table. The option table is related to the answer table. The evaluation details table is related to the answer table.

  Next, referring to FIG. 5 and FIG. 6, the provider table, job type table, question classification table, question table, option classification table, user table, evaluation table, answer table, job type question relationship table, and provider job type relationship Details of each of the table, the evaluation details table, the user provider job type relationship table, the option table, and the question option classification relationship table will be described. For each provider, the provider table includes a provider ID that identifies the provider, a login ID and password used to log in to the care service support system, the provider's name, the provider's affiliation, and the electronic Stores email address (e-mail address). The job type table stores, for each job type, a job type ID for specifying the job type and a job type name indicating the name of the job type.

  The question category table contains a question category ID, number, title, title abbreviation, and parent question for each question category that allows the provider to answer the evaluation value for a given item in care. The parent group ID that identifies the category of the category and the hierarchy to which the question category belongs are stored. The question table categorizes the question ID, number, question title that is the title of the question, and the question identified by the question ID, which causes the provider to answer the evaluation value for a predetermined item in care. The question classification ID for specifying the classification of the question to be stored is stored.

  The option category table stores an option category ID that identifies an option category that is an evaluation value for a predetermined item in care and an option category name that indicates the name of the option category. The user table includes a user ID for identifying the user, a name_last name indicating the last name of the user's name, a name_name indicating the name of the user's name, and the name of the user. The first name Kana_Last name that indicates the last name in katakana, the first name Kana_name that indicates the name of the user in katakana, the sex, and the date of birth are stored. Furthermore, in the user table, the management acceptance date indicating the date of acceptance of care management, the management start date indicating the date of starting care management, and the management end indicating whether care management has ended. , The end date that indicates the date of the end of care management, the reason for termination of management that identifies the reason for termination of care management, and the reason for termination of care management that is not specified by the reason for termination of management Stores the reason for termination of management (others).

  The evaluation table includes an evaluation ID that identifies one management, a user ID that identifies the user who is the target of the evaluation, an evaluation start date that indicates the date on which the evaluation was started, and an application year that indicates the date on which care management was applied Date of accreditation, date of accreditation of care management, start date of accreditation valid period of accredited care management, end date of accreditation valid period of accredited care management, classification of status requiring care Needing care status classification, dementia degree indicating the degree of dementia, and independence degree indicating the degree of independence of the user are stored. In the evaluation table, the last medical treatment date indicating the date of the last medical treatment, the diagnosis name_dementia indicating whether or not the diagnosis name includes dementia, and the diagnosis name_other diseases for identifying the diagnosis name, respectively. ID1 to diagnosis name_other disease ID3, stability as a symptom, prognosis outlook regarding the degree of necessity of care, progress and treatment contents of injury, user height, and user weight are stored.

  In addition, the evaluation table includes pathological conditions that are likely to occur and their coping policies (others), pathological conditions that are likely to occur and their coping policies (coping methods), the necessity of medical management, care service considerations ( About blood pressure), care service consideration (about swallowing), care service consideration (about feeding), care service consideration (about movement), care service consideration (about blood pressure) content, care service consideration (about swallowing) Contents, care service notes (about eating), care service notes (movement), care service notes (other), presence / absence of infection, presence / absence of infection (content), and special instructions are stored The

  The job type question relationship table specifies the job type question relationship ID that identifies one relationship between the job type and the question, the job type ID that identifies the job type, and the question to identify the items that are evaluated by the given job type The question ID to be stored is stored. The job type question relation ID is configured by combining the job type ID and the question ID.

  In the provider occupation relationship table, a provider occupation relationship ID that identifies one relationship between a provider and a job, a provider ID that identifies the provider, and its Stores the job ID that identifies the job type. The provider job type relationship ID is configured by combining a provider ID and a job type ID.

  In the evaluation details table, an evaluation item ID, evaluation ID, and question specifying the relationship between the evaluation value for each item in the care and the evaluation value for the predetermined item in care, in which the provider responded with the evaluation value for each item in care. Stores classification ID, provider job relationship ID indicating the provider and job category in the evaluation, final evaluation flag indicating whether the evaluation has finally been finalized, and completion flag indicating whether the evaluation has been completed. The In the option table, an option ID for specifying an option, an option classification ID, a number, an option title indicating an option title, a selection value corresponding to each of the evaluation values, for male, for female, auxiliary label 1, and auxiliary label 2 is stored. The answer table stores an evaluation item ID, a question ID, an option ID indicating an option selected as an evaluation value, an evaluation value, and a special note.

  The user provider job type relationship table specifies the user provider job type relationship ID that indicates the relationship between the provider who provides the service in the specified job type and the user who receives the service from the provider, and the user who receives the service. And a provider job type relationship ID that identifies a provider who provides a user with a predetermined job type. The user provider job type relationship ID is configured in combination with the user ID and the provider job type relationship ID.

  The question option classification relationship table is a question option classification relationship indicating a relationship between an option classification, which is an evaluation value for a predetermined item in care, and a question for causing a provider to answer an evaluation value for the predetermined item in care. An ID, a question ID that identifies the question, and an option category ID that identifies the category of the option are stored. The question option classification relation ID is configured by combining the question ID and the option classification ID.

  Thus, the database 63 stores information regarding user care.

  Returning to FIG. 3, the display data generation unit 64 generates Web page data provided by the Web server function 61. The display data generation unit 64 includes an evaluation list data generation unit 81. The evaluation list data generation unit 81 generates display data of a list in which a plurality of evaluation values by a plurality of providers for each item are arranged for a predetermined user.

  When the provider logs in to the care service support system and the evaluation value is transmitted from the client 13 of the provider, the evaluation identification unit 65 provides the provider ID, job ID, and user ID obtained by the login. Etc. and the evaluation value are combined to specify the evaluation value. The evaluation value storage control unit 66 controls the storage of the evaluation value in the database 63 and controls the reading of the evaluation value from the database 63. Evaluation value storage control unit 66 includes an evaluation value write control unit 82 and an evaluation value read control unit 83. The evaluation value writing control unit 82 controls writing of evaluation values to the database 63. The evaluation value reading control unit 83 controls reading of evaluation values from the database 63.

  The e-mail transmission / reception unit 67 controls the communication unit 39 to transmit / receive e-mail addressed to the provider. Hereinafter, the transmission / reception unit 67 controlling the communication unit 39 of the server 11 to transmit an e-mail is also referred to as the e-mail transmission / reception unit 67 transmitting an e-mail. The control of the communication unit 39 of the server 11 to receive an e-mail is also referred to as the e-mail transmission / reception unit 67 receiving an e-mail.

  The e-mail generation unit 68 generates an e-mail transmitted by the e-mail transmission / reception unit 67. The email generation unit 68 includes an address reading unit 84. The address reading unit 84 reads the provider's e-mail address from the database 63.

  The web conference date and time adjustment unit 69 adjusts the date and time of holding the web conference desired by each of the plurality of providers. The web conference server function 70 provides a web conference service to the clients 13 of a plurality of providers.

  FIG. 7 is a block diagram illustrating an example of a configuration of functions realized by the client 13 that executes a program. That is, when the client 13 executes the program, the web browser function 91, the schedule management unit 92, and the e-mail transmission / reception unit 93 are realized. The web browser function 91 displays various objects such as text or images based on the web page data transmitted from the server 11. Hereinafter, the Web browser function 91 controlling the communication unit 39 of the client to transmit various types of data is also referred to as the Web browser function 91 transmitting data. Controlling the communication unit 39 to receive various data is also referred to as the Web browser function 91 receiving data.

  The schedule management unit 92 displays a calendar and manages the schedule of the provider.

  The e-mail transmission / reception unit 93 controls the communication unit 39 of the client 13 to receive the transmitted e-mail and display it on the output unit 37 of the client 13 which is a display, and generates an e-mail. The communication unit 39 is controlled and transmitted. Hereinafter, the transmission / reception unit 93 controlling the communication unit 39 of the client 13 to transmit an e-mail is also referred to as the e-mail transmission / reception unit 93 transmitting an e-mail. The control of the communication unit 39 of the client 13 to receive an e-mail is also referred to as the e-mail transmission / reception unit 93 receiving an e-mail.

  Next, with reference to the flowchart of FIG. 8, the log-in process to the care service support system will be described. In step S <b> 1001, the display data generation unit 64 of the server 11 accessed from the client 13 to the predetermined address generates log-in screen data, and the Web server function 61 transmits the communication unit of the server 11 via the Internet 12. In step 39, the client 13 is caused to transmit log-in screen data. In step S2001, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the login screen data transmitted from the server 11. In step S2002, the web browser function 91 of the client 13 displays a login screen on the output unit 37 that is a display of the client 13.

  FIG. 9 is a diagram illustrating an example of a login screen. On the login screen, a field for inputting a login ID (hereinafter referred to as a login ID field) and a field for inputting a password (hereinafter referred to as a powered field) are arranged.

  The input unit 36 of the client 13 is operated by the provider, the login ID is input in the login ID field, the password is input in the powered field, and a login instruction button ("Login" is displayed in FIG. 9). Button is clicked, the signal from the input unit 36 of the client 13 is acquired, and in step S2003, the Web browser function 91 of the client 13 logs in the respective fields of the login screen. Get an ID and password. In step S2004, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit the login ID and password to the server 11 via the Internet 12.

  In step S <b> 1002, the web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the login ID and password transmitted from the client 13. In step S1003, the authentication unit 62 reads the login ID and password from the provider table of the database 63 and compares the received login ID and password with each other to authenticate whether the provider 13 of the client 13 is valid. To do. In step S1003, when it is authenticated that the provider 13 of the client 13 is not valid, the following processing is not performed.

  In step S1003, if the provider 13 of the client 13 is authenticated as valid, the following process is performed. In step S1004, the authentication unit 62 associates the login ID and password with each other in the provider table of the database 63. The provider ID memorized is specified. By specifying the provider ID, the provider 13 of the client 13 is specified. The authentication unit 62 obtains the job type ID related to the provider ID from the provider job type relationship table and the job type table in the database 63 and the job type specified by the job type ID through the provider job type relationship ID. Read the name. Note that the occupation ID associated with the provider ID is not limited to one and may be plural.

  In step S <b> 1005, the display data generation unit 64 generates job selection screen data, and the Web server function 61 sends the job selection screen to the communication unit 39 of the server 11 via the Internet 12 and to the client 13. Send data. In step S2005, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the job selection screen data transmitted from the server 11. In step S2006, the web browser function 91 of the client 13 displays the job selection screen on the output unit 37 which is the display of the client 13.

  FIG. 10 is a diagram illustrating an example of a job type selection screen. A button for selecting a job type is arranged on the job type selection screen. On the job selection screen, when the button (highlighted button) for selecting the job type identified by the job ID associated with the provider ID is clicked, the job type indicated by that button is selected and provided Even if a button for selecting a job type that is not specified by the job type ID associated with the person ID (a button that is displayed semi-transparently) is clicked, the job type indicated by the button is not selected. For example, in the example of the job type selection screen shown in FIG. 10, when a button for selecting a nurse that is one of the job types of the provider is clicked, a nurse is selected as the job type. However, even if a button for selecting a doctor who is not the occupation of the provider is clicked, the doctor is not selected as the occupation.

  When the input unit 36 of the client 13 is operated by the provider and a button for selecting a job type is clicked, a signal from the input unit 36 of the client 13 is acquired, and in step S2007, the Web browser function of the client 13 is acquired. 91 acquires the job type (data) selected on the job type selection screen. In step S2008, the Web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit job type data to the server 11 via the Internet 12.

  In step S <b> 1006, the web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the job type data transmitted from the client 13. In step S1007, the authentication unit 62 specifies a job ID corresponding to the job data among job IDs related to the provider ID. By specifying the job type ID, the job type of the provider 13 of the client 13 is specified. The authentication unit 62 specifies the provider job type relationship ID that associates the specified provider ID with the specified job type ID from the provider job type relationship table of the database 63, and the user provider job type relationship table From this, the user ID related to the specified provider occupation relationship ID is specified.

  Note that the number of user IDs related to the provider job type relationship ID is not limited to one, and may be plural. Further, the authentication unit 62 reads the user's last name and name specified by the user ID related to the provider job type relationship ID from the user table of the database 63.

  In step S1008, the display data generation unit 64 generates data of the main menu screen, and the Web server function 61 sends the data of the main menu screen to the communication unit 39 of the server 11 to the client 13 via the Internet 12. To send. In step S2009, the Web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the main menu screen data transmitted from the server 11. In step S2010, the web browser function 91 of the client 13 displays a main menu screen on the output unit 37 that is a display of the client 13.

  FIG. 11 is a diagram illustrating an example of a main menu screen. On the main menu screen, buttons for requesting new registration of basic care information and objects for selecting a user who is a care target are arranged. The input unit 36 of the client 13 is operated by the provider, and the name of the user is input in the field arranged on the main menu screen. Or, for example, if you click the button that says “Find Care Target”, a pull-down menu for selecting the user's name (first name and last name) will be displayed. Select the user's name from the pull-down menu. And entered into the field. In the data of the main menu screen, the user's last name and name specified by the user ID related to the provider occupation relationship ID are arranged as the name of the user arranged in the pull-down menu. .

  The input unit 36 of the client 13 is operated by the provider so that the name of the user is input, and a button for instructing the selection of the user (the second button “execute” in FIG. 11 is displayed). Is clicked, by acquiring a signal from the input unit 36 of the client 13, the Web browser function 91 of the client 13 obtains the user's name (data) input on the main menu screen in step S2011. get. In step S2012, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit the data of the user name to the server 11 via the Internet 12.

  In step S <b> 1009, the web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the user name data transmitted from the client 13. In step S1010, the authentication unit 62 identifies a user ID corresponding to the user name data among the user IDs related to the provider job type relationship ID. By specifying the user ID, the user to whom the provider 13 of the client 13 provides the service is specified. The authentication unit 62 supplies the provider ID, the job type ID, and the user ID to the evaluation specifying unit 65, and the process of logging in to the care service support system ends.

  As described above, in the login process, the provider who logs in to the care service support system is specified, and the type of the logged-in provider and the user who provides the service are specified.

  After the login process, various processes in the care service support system described below are executed.

  Next, an evaluation process for evaluating a predetermined item in care will be described with reference to the flowchart of FIG. In step S2021, the web browser function 91 of the client 13 displays an evaluation screen for inputting an evaluation value of a predetermined category via the Internet 12 in response to an operation by the provider on the input unit 36 of the client 13. Request data.

  Here, evaluation is evaluation with respect to the predetermined item in care. Classification of evaluation refers to aspects of evaluation, for example, evaluation on the user himself / herself, evaluation on the user's family, evaluation on the caregiver taking care of the user, evaluation on abuse, evaluation on cognitive / memory status , Dementia Behavioral Injury Scale / Evaluation related to daily activities such as delirium, oral care, evaluation of skin problems and risks, evaluation of medication, evaluation of excretion control, evaluation of living environment, evaluation of local environment, social aspects Evaluation, evaluation of physical activity, evaluation of disease stability other than dementia, evaluation of selection, evaluation of conveying intention to others, evaluation of hobbies, things that can be done, fun, evaluation of hobbies, fun, life This refers to classification such as evaluation or evaluation related to care management.

  Furthermore, in order to classify more efficiently, a hierarchical structure is adopted for classification of evaluation in the care service support system.

  To explain this concretely, for example, the evaluation classification of the highest hierarchy is “to solve a problem related to cognition and memory impairment”, and the evaluation classification of the second hierarchy from the top is “medication” ”, The classification of evaluation in the third hierarchy from the top is drug taking (use) behavior, and the evaluation of the classification that is drug taking (use) behavior is the suitability of the drug. The evaluation value of the appropriateness of the medicine is, for example, “can be taken correctly”, “forget to drink once or twice a week”, “forget to drink more than 3 times a week”, and the like.

  In addition, for example, when the classification of evaluation at the highest level is “solving problems related to cognition and memory impairment” and the classification of evaluation at the second level from the top is “medication”, from the top The classification of evaluation in the third hierarchy is the amount / frequency of taking (use) medicine, and the evaluation of the classification, which is the amount / frequency of taking (use) medicine, is the dose and frequency of medicine. The value of the evaluation of the dose and frequency of the medicine is, for example, “decreased”, “no change”, “increased”, and the like.

  Furthermore, for example, when the classification of the evaluation of the highest hierarchy is “solving a problem related to cognition and memory impairment” and the classification of the evaluation of the second hierarchy from the top is “medicine”, from the top The classification of evaluation in the third hierarchy is the kind of medicine, and the evaluation of the classification that is the kind of medicine is the kind of medicine. The evaluation value of the type of medicine is, for example, “decreased”, “no change”, “increased”, and the like.

  For example, if the classification of evaluation at the highest level is “the status of cognition and memory is observed” and the classification of evaluation at the second level from the top is “cognition / memory state”, it is the third from the top. The classification of evaluation in the hierarchy is a diagnosis of dementia, and the evaluation of the classification that is a diagnosis of dementia is a diagnosis at an appropriate time. The evaluation value of the diagnosis at an appropriate time is, for example, “received” or “not received”.

  For example, when the classification of evaluation at the highest level is “solving problems related to cognition and memory impairment”, and the classification of evaluation at the second level from the top is “daily life behavior (MNA)” The classification of evaluation in the third hierarchy from the top is the nutritional status assessment MNA screening, and the assessment of the category of nutrition status assessment MNA screening is “anorexia, digestive problems, chewing in the past 3 months.・ Did you lose food due to difficulty in swallowing, etc., “Did you lose weight in the past 3 months,” “Exercise ability”, “Experienced mental stress and acute illness in the past 3 months "", "Neural / psychological problems", "BM index", etc. The evaluation value of “has there been a decrease in body weight in the past three months” is, for example, “a decrease of 3 kg or more”, “not sure”, “a decrease of 1 to 3 kg”, “no weight loss”, and the like. The evaluation value of “exercise ability” is, for example, “always use bedridden or wheelchair”, “can leave bed or wheelchair but cannot go out”, “can go out freely”, and the like. The evaluation value of “the presence / absence of a neurological / mental problem” is, for example, “severe dementia or depression”, “moderate dementia”, “no mental problem”, and the like.

  The evaluation value may be a word indicating the state, an alphabetic character indicating the level, a numerical value indicating the amount, or a figure indicating the shape. Further, the evaluation value, which is a word or a figure, may be a text or a handwritten figure input from a provider.

  In step S2021, the web browser function 91 requests data of an evaluation screen for inputting an evaluation value of a predetermined classification as described above. In step S <b> 1021, the evaluation specifying unit 65 of the server 11 accepts a request for data on an evaluation screen for inputting an evaluation value of a predetermined classification from the client 13. That is, the evaluation specifying unit 65 causes the Web server function 61 that controls the communication unit 39 of the server 11 to receive a request for data on an evaluation screen for inputting an evaluation value of a predetermined classification from the client 13. The communication unit 39 of the server 11 receives a request for data on the evaluation screen from the client 13.

  In step S1022, the evaluation specifying unit 65 causes the display data generating unit 64 to generate data of an evaluation screen for inputting the requested classification evaluation value. More specifically, first, the evaluation specifying unit 65 reads out the question ID related to the job type ID from the database 63 using the job type question relation ID, and requested from the question classification table and the question table. Read the number, question title, etc. specified by the category and question ID, and select option titles and selection values including candidate evaluation values from the option table via the question option category relation table and option category table Read out. Then, the evaluation specifying unit 65 supplies the read number, question title, option title, selected value, and the like to the display data generating unit 64. The display data generation unit 64 generates evaluation screen data in which numbers, question titles, option titles, selection values, and the like are supplied from the display data generation unit 64. In the evaluation screen data, an option ID is associated with each evaluation value.

  In step S1023, the evaluation specifying unit 65 causes the Web server function 61 that controls the communication unit 39 of the server 11 to transmit evaluation screen data to the client 13 via the Internet 12. In step S2022, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive evaluation screen data transmitted from the server 11. In step S <b> 2023, the Web browser function 91 of the client 13 displays an evaluation screen on the output unit 37 that is a display of the client 13.

  FIG. 13 is a diagram illustrating an example of an evaluation screen. According to the evaluation screen illustrated in FIG. 13, it is the appropriateness of the medicine, which is classified into “solving a problem related to cognition and memory impairment”, “medication”, and taking (use) action of the medicine. An evaluation value for the evaluation is entered. By operating the radio button, one of the following: "Can be taken correctly", "Forget to drink 1-2 times a week", or "Forget to drink more than 3 times a week" The value is obtained.

  In addition, according to the evaluation screen illustrated in FIG. 13, medicines classified into “solving problems related to cognition and memory impairment”, “medication”, and the amount (frequency) of taking (use) the medicine An evaluation value for the evaluation that is dose and frequency is entered. By operating the radio button, a value of any one of “decreased”, “no change”, or “increased” is obtained for the evaluation of the dose and frequency of the medicine.

  The input unit 36 of the client 13 is operated by the provider, the radio button for selecting the evaluation value is activated, and the button for instructing the registration of the evaluation value (the button displayed as “Register” in FIG. 13) ) Is clicked, a signal from the input unit 36 of the client 13 is acquired, and in step S2024, the Web browser function 91 of the client 13 acquires the evaluation value input on the evaluation screen. In step S2025, the Web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit the evaluation value to the server 11 via the Internet 12. More specifically, the web browser function 91 transmits an evaluation value together with at least the option ID.

  In step S1024, the evaluation specifying unit 65 causes the Web server function 61 that controls the communication unit 39 of the server 11 to receive the evaluation value transmitted from the client 13 together with the option ID. The evaluation value writing control unit 82 of the evaluation value storage control unit 66 associates the received evaluation value with the user ID, provider ID, job type ID, evaluation ID, question classification ID, question ID, and option ID. The data is stored in the database 63, and the evaluation process ends.

  The evaluation process described here is performed for each provider who provides care services to users. When a plurality of providers provide care services to one user, the evaluation process is performed for each of the plurality of providers. Since a plurality of providers are specified by different provider IDs, when the same user is evaluated, the provider is distinguished and the evaluation value is stored in the database 63 for each provider.

  That is, each of a plurality of evaluation values by a plurality of providers for each user is stored in the database 63 in association with the user ID and the provider ID.

  Next, the display process of the evaluation list screen will be described with reference to the flowchart of FIG. In step S <b> 2031, the Web browser function 91 of the client 13 receives evaluation values by a plurality of providers for one user via the Internet 12 in accordance with an operation by the provider to the input unit 36 of the client 13. Request the data of the arranged evaluation list screen.

  In step S <b> 1031, the evaluation specifying unit 65 of the server 11 accepts a request for data on the evaluation list screen from the client 13. That is, the evaluation specifying unit 65 causes the Web server function 61 that controls the communication unit 39 of the server 11 to receive a request for data on the evaluation list screen from the client 13. The communication unit 39 of the server 11 receives a request for data on the evaluation list screen from the client 13.

  In step S1032, the evaluation value read control unit 83 of the evaluation value storage control unit 66 reads the provider ID and the job ID for the provider related to the evaluation specified by the evaluation ID from the database 63. Here, the evaluation ID may be predetermined, or may specify the evaluation designated by the provider in the client 13. In the case where the evaluation ID identifies the evaluation designated by the provider in the client 13, the evaluation ID is transmitted from the client 13 to the server 11 together with a request for data on the evaluation list screen. The provider related to the evaluation specified by the evaluation ID is the provider that provides the service to the user selected when the logged-in provider logs in (the logged-in provider A provider other than the user), and the evaluation value specified by the evaluation ID is input in the evaluation process.

  In step S1033, the evaluation value read control unit 83 of the evaluation value storage control unit 66 refers to the user ID, the provider ID, the occupation ID, and the evaluation ID from the database 63, and evaluates each provider. Is read. In step S <b> 1034, the evaluation specifying unit 65 specifies an evaluation with a difference in evaluation value for each provider among the read evaluation values. In step S1035, the evaluation specifying unit 65 designates highlighting for evaluations having different evaluation values.

  In step S1036, the evaluation specifying unit 65 causes the display data generating unit 64 to generate data of the evaluation list screen on which the respective evaluation values of the respective providers are arranged. In step S <b> 1037, the evaluation specifying unit 65 causes the Web server function 61 that controls the communication unit 39 of the server 11 to transmit the data of the evaluation list screen to the client 13 via the Internet 12. In step S2032, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the evaluation list screen data transmitted from the server 11. In step S2033, the Web browser function 91 of the client 13 causes the output unit 37, which is a display of the client 13, to display an evaluation list screen on which each of the evaluation values of each provider is arranged, and the evaluation list screen The display process ends.

  FIG. 15 is a diagram illustrating an example of the evaluation list screen. In the evaluation list screen shown in FIG. 15, under the classification of “Living with cognitive impairment” in the top hierarchy, “Ability to use telephone” under the classification of “Principal” in the second hierarchy. ”,“ Shopping ”,“ Meal preparation ”,“ Housework ”, and“ Laundry ”, the evaluation values of the four providers are arranged. The first provider, the care manager, the second provider, the care worker, the third provider, the nurse, and the fourth provider, for the assessment of “ability to use the phone” The values of the doctor's evaluation are 1, 2, 2, and 1, respectively. Evaluation of the “shopping” evaluation of the first provider, the care manager, the second provider, the care worker, the third provider, the nurse, and the fourth provider, the doctor The values are 2, 2, 2 and 2, respectively. Similarly, on the evaluation list screen, the evaluation values of the four providers for the evaluations of “meal preparation”, “housework”, and “laundry” are arranged.

  In the evaluation list screen, when there is a difference in evaluation values by a plurality of providers for the same evaluation, the evaluation value is highlighted. For example, for an evaluation that is “ability to use the phone”, the value of the evaluation is 1 or 2, and there is a difference, so the background is colored. For example, the evaluation values for the evaluation “shopping” are all 2, and the evaluation value is not highlighted.

  The highlighting is not limited to adding a color to the background, but may be anything that draws more attention, such as enlarging the font, making the font bold, italic, or blinking. Further, the degree of emphasis may be changed depending on the number of evaluation values having differences, or the degree of emphasis may be changed depending on the magnitude of absolute values of differences in evaluation values. Furthermore, the evaluation value having a difference may be highlighted, or the whole evaluation having a difference in value may be highlighted.

  In addition, the evaluation list screen shown in FIG. 15 includes “dementia symptom” under the classification “family” in the second hierarchy under the classification “living with cognitive impairment” in the top hierarchy. The evaluation values of each of the four providers are arranged for the evaluations of “understanding”, “acceptance of dementia”, “adult guardianship system”, and “family decision-making method”. Further, in the evaluation list screen shown in FIG. 15, “necessary” under the classification “caregiver” in the second hierarchy under the classification “living with cognitive impairment” in the top hierarchy. Evaluation of each of the four providers regarding the evaluations of “social resources”, “feeling of care burden / fatigue”, “health management such as periodic check-up”, “care satisfaction”, and “understanding of dementia” The value of is placed.

  For example, for the evaluation of “health management such as periodic check-up”, the care provider as the first provider, the care worker as the second provider, the nurse as the third provider, and the fourth provider The evaluation values of the doctor who is a person are 4, 3, 3, and 2, respectively.

  Further, in the evaluation list screen shown in FIG. 15, under the classification of “cognition and memory” of the highest hierarchy, under the classification of “recognition and memory state” of the second hierarchy. The evaluation values of each of the four providers are arranged for the evaluations of “diagnosis at appropriate time”, “monitoring of disease stage”, and “monitoring of cognition / memory”.

  For example, for an assessment that is “disease stage monitoring”, the first provider, the care manager, the second provider, the care worker, the third provider, the nurse, and the fourth provider. The values of a doctor's evaluation are 4, 5, 4, and 3, respectively.

  Furthermore, in the evaluation list screen shown in FIG. 15, the classification of “daily life behavior (DBD, delirium)” of the second hierarchy under the classification of “resolving related problems” of the highest hierarchy. The evaluation values of the four donors for the evaluations of “DBD scale” and “delivery” are arranged below. In the evaluation list screen shown in FIG. 15, under the category of “Resolve related problems” in the top level, “Classification of daily activities (NMA)” in the second level, “ The assessment values for each of the four donors for the assessments of “3 month diet loss” and “3 month weight loss” are arranged.

  In this way, when there is a difference in the values of a plurality of evaluations by a plurality of providers with respect to a single user for a single user, the evaluation of the difference between the provider and the evaluation Differences can be recognized at a glance.

  Further, on the evaluation list screen shown in FIG. 15, buttons (buttons displayed as “mail transmission”) for requesting transmission of an e-mail notifying that a web conference is held are arranged. By clicking this button, you can easily adjust the schedule of the web conference.

  In addition, when multiple providers with the same profession provide care services for one user, multiple evaluations by multiple providers with the same profession for one user The value may be displayed on the evaluation list screen.

  Next, adjustment of the schedule for holding the Web conference will be described with reference to FIGS. 16 to 22.

  FIG. 16 is a flowchart for explaining an example of a Web conference opening notification process that is executed when a button for requesting transmission of an e-mail notifying the Web conference is clicked. In step S2041, the web browser function 91 of the client 13 sends an e-mail for notifying the server 11 of the web conference to be held via the Internet 12 in response to an operation by the provider on the input unit 36 of the client 13. Request. In step S <b> 1041, the web server function 61 of the server 11 accepts an e-mail transmission request notifying the host of a web conference from the client 13.

  In step S <b> 1042, the address reading unit 84 of the e-mail generating unit 68 reads out each e-mail address of the provider related to the evaluation specified by the evaluation ID from the database 63. Here, the evaluation ID may be predetermined, or may specify the evaluation designated by the provider in the client 13. When the evaluation ID identifies the evaluation designated by the provider in the client 13, the evaluation ID is transmitted from the client 13 to the server 11 together with a request for sending an e-mail notifying that the web conference is held. The

  Note that the evaluation value read control unit 83 of the evaluation value storage control unit 66 may read each e-mail address of the provider related to the evaluation specified by the evaluation ID from the database 63.

  In step S1043, the e-mail generation unit 68 generates an e-mail with a predetermined subject and body text to notify the hosting of the web conference with each e-mail address of the provider set as the destination. In step S1044, the e-mail mail transmission unit 67 transmits the e-mail generated by the e-mail generation unit 68, and the process of notifying the web conference is ended.

  In this way, just by clicking the button arranged on the evaluation list screen, the logged-in provider can provide other providers who provide services to users who provide services, You can be notified of a web conference.

  The notification of the web conference may be made only by the care manager with reference to the job ID, or by any job provider regardless of the job.

  Hereinafter, a case where a provider who is a care manager gives notification of holding a Web conference will be described as an example.

  FIG. 17 is a flowchart for explaining another example of the Web conference opening notification process that is executed when a button that requests transmission of an e-mail notifying the Web conference is clicked. Since the processing of step S2051 and step S1051 is the same as the processing of step S2041 and step S1041 of FIG. 16, respectively, description thereof will be omitted.

  In step S1052, the display data generating unit 64 generates input screen data for inputting the subject and body of the e-mail, and the Web server function 61 transmits the communication unit 39 of the server 11 via the Internet 12. Then, the input screen data is transmitted to the client 13. In step S <b> 2052, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the input screen data transmitted from the server 11. In step S2053, the Web browser function 91 of the client 13 displays an input screen on the output unit 37 that is a display of the client 13.

  When the input unit 36 of the client 13 is operated by the provider, the web browser function 91 of the client 13 is input to the input screen in step S2054 by acquiring a signal from the input unit 36 of the client 13. Get the subject and body of the email. Here, the subject and body of the e-mail are the contents for notifying the holding of the web conference.

  In step S <b> 2055, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit the email subject and text to the server 11 via the Internet 12.

  In step S <b> 1053, the web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the subject and body of the email transmitted from the client 13. In step S1054, the address reading unit 84 of the e-mail generating unit 68 reads each e-mail address of the provider related to the evaluation specified by the evaluation ID from the database 63, as in the process of step S1042. In step S <b> 1055, the e-mail generation unit 68 generates an e-mail for notifying that the web conference is to be held, including the received subject and text, and setting each e-mail address of the provider as a destination. In step S1056, the e-mail mail transmitting unit 67 transmits the e-mail generated in the process of step S1055, and the web conference opening notification process ends.

  In this way, by sending an e-mail consisting of a desired subject and text to other providers who are providing services to users who are providing services to logged-in providers, You can be notified of a web conference. It is not necessary to select an e-mail address one by one, and an e-mail address can be easily and reliably transmitted without erroneous selection.

  You can also use the care service support system to more easily adjust the date and time of the web conference.

  FIG. 18 shows still another example of the processing of the web conference opening notification, which adjusts the date and time of the web conference opening, which is executed when the button for requesting the transmission of the e-mail notifying the web conference opening is clicked. It is a flowchart explaining an example. Since the processes in step S2061 and step S1061 are the same as the processes in step S2041 and step S1041 in FIG. 16, respectively, description thereof will be omitted.

  In step S <b> 1062, the display data generation unit 64 inputs the subject and body of the e-mail, generates input screen data for inputting Web conference date / time candidates using a calendar, and the Web server function 61 The data of the input screen is transmitted to the client 13 via the Internet 12 to the communication unit 39 of the server 11. In step S <b> 2062, the Web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the input screen data transmitted from the server 11. In step S2053, the Web browser function 91 of the client 13 displays an input screen on the output unit 37 that is a display of the client 13.

  In this case, a calendar is displayed on the input screen, and a Web conference date candidate is selected simply by clicking the calendar date. If you click the calendar date, a field for entering the time is displayed. By entering characters indicating the start time and end time, you can enter the Web conference time candidate. Note that an image showing 0:00 to 24:00 of the day may be displayed, and a Web conference time candidate may be selected by an object such as a slide bar.

  In step S <b> 2064, the web browser function 91 of the client 13 obtains a signal from the input unit 36 of the client 13 when the input unit 36 of the client 13 is operated by the provider according to the input screen. Get Web conference date / time candidates and email subject and body text entered on the screen. In step S <b> 2065, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to send the date and time of the web conference and the subject and body of the e-mail to the server 11 via the Internet 12. .

  In step S <b> 1063, the Web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the Web conference date / time candidate and the subject and text of the email transmitted from the client 13. In step S1064, the address reading unit 84 of the e-mail generating unit 68 reads out each e-mail address of the provider related to the evaluation specified by the evaluation ID from the database 63, as in the process of step S1042.

  In step S1065, the e-mail generation unit 68 includes the received subject and text, sets each e-mail address of the provider as a destination, and sets a predetermined e-mail address of the server 11 as a reply destination (sender). Generate an email to notify you of the web conference. This e-mail address of the reply destination is for processing for adjusting the date and time of the Web conference to be described later.

  In step S1066, the e-mail generation unit 68 generates vCalendar data indicating the date and time candidates of the received web conference, and attaches the generated vCalendar data to the e-mail.

  In step S1067, the e-mail mail transmission unit 67 causes the communication unit 39 of the server 11 to transmit the e-mail with the vCalendar data attached thereto, and the web conference opening notification process ends.

  Next, a process for adjusting the date and time of holding a web conference by e-mail with vCalendar data attached will be described with reference to the flowchart of FIG. In step S2071, the e-mail transmission / reception unit 93 of the client 13 causes the communication unit 39 of the client 13 to receive the e-mail attached with vCalendar data transmitted from the server 11. In step S <b> 2072, the schedule management unit 92 extracts vCalendar data indicating Web conference date / time candidates from the received e-mail. In step S <b> 2073, the schedule management unit 92 opens vCalendar data indicating a Web conference date / time candidate, and causes the output unit 37 of the client 13, which is a display, to display a calendar indicating the Web conference date / time candidate.

  You can select the desired date of the web conference day by clicking the web conference date candidate located on the calendar. When the calendar date is clicked, a field for inputting a desired time is displayed, so that the desired time of the Web conference can be input by inputting characters indicating the desired start time and end time. Note that the desired date of the web conference time may be selected by an object such as a slide bar.

  In step S2074, the schedule management unit 92 inputs the input screen by obtaining a signal from the input unit 36 of the client 13 when the input unit 36 of the client 13 is operated by the provider according to the input screen. The desired date / time is acquired from the Web conference date / time candidates. In step S2075, the schedule management unit 92 updates vCalendar data so as to indicate the desired date and time among the Web conference date and time candidates.

  In step S2076, the e-mail transmission / reception unit 93 generates a reply e-mail and attaches vCalendar data indicating the desired date and time of the Web conference to the reply e-mail. Note that the destination of the reply email is the predetermined email address of the server 11 that was the reply destination in the email address received in step S2071.

  In step S2077, the e-mail transmission / reception unit 93 of the client 13 causes the communication unit 39 of the client 13 to transmit an e-mail attached with vCalendar data. In step S <b> 1071, the e-mail transmission / reception unit 67 of the server 11 controls the communication unit 39 of the server 11 to receive a reply e-mail transmitted from the client 13. In step S1072, the web conference date and time adjustment unit 69 extracts vCalendar data indicating the desired date and time of the web conference from the received e-mail.

  In step S1073, the web conference date and time adjustment unit 69 obtains a logical product of the desired dates and times of the web conference. More specifically, when receiving the first reply e-mail, the web meeting date and time adjustment unit 69 stores the desired date and time of the web meeting indicated by the vCalendar data as it is, and the second and subsequent reply e-mails. When the mail is received, the logical product of the stored Web conference desired date and time and the Web conference desired date and time indicated by the vCalendar data attached to the second and subsequent received e-mails is obtained. By doing so, a plurality of providers can obtain a convenient date and time.

  The web conference date and time adjustment unit 69 determines whether or not a reply e-mail has been received from all the providers (except for the care manager who is the provider who entered the web conference date and time candidates in the process of FIG. 18). If it is determined that a reply e-mail has been received from everyone, the e-mail transmission / reception unit 67 of the server 11 controls the communication unit 39 of the server 11 to receive a reply e-mail from all in step S1074. Is sent to the care manager who is the provider who has input the Web conference date / time candidate in the processing of FIG. 18, and the adjustment processing of the Web conference date / time ends.

  Next, a process for determining the date and time of the web conference will be described with reference to the flowchart of FIG. When accessed from the client 13 of the care manager who is the provider who has input the Web conference date / time candidate, in step S1081, the display data generating unit 64 displays the Web conference schedule indicating the desired date and time of each Web conference of the provider. The data of the adjustment screen is generated, and the web server function 61 causes the communication unit 39 of the server 11 to transmit the data of the web conference schedule adjustment screen to the care manager client 13 via the Internet 12. In step S <b> 2081, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the web conference schedule adjustment screen data transmitted from the server 11. In step S2082, the web browser function 91 of the client 13 displays the web conference schedule adjustment screen on the output unit 37 which is the display of the client 13.

  In step S2083, the web browser function 91 of the client 13 acquires a signal from the input unit 36 of the client 13 when the input unit 36 of the client 13 is operated by the provider in accordance with the web conference schedule adjustment screen. To obtain the date and time of the web conference, which is finally entered by the provider who is the care manager, entered in the web conference schedule adjustment screen. In step S 2084, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit the date and time of the web conference to the server 11 via the Internet 12.

  In step S <b> 1082, the web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the date and time of the web conference transmitted from the client 13. In step S1083, the address reading unit 84 of the e-mail generating unit 68 reads each e-mail address of the provider related to the evaluation specified by the evaluation ID from the database 63, as in the process of step S1042.

  In step S1084, the e-mail generation unit 68 notifies the host of the web conference, and includes an e-mail including the predetermined subject and text, and setting each e-mail of the provider acquired in step S1083 as the destination. Is generated. In step S <b> 1085, the email generation unit 68 adds text indicating the date and time of the web conference to the body of the generated email.

  In step S1086, the e-mail mail transmitting unit 67 causes the communication unit 39 of the server 11 to transmit an e-mail in which text indicating the date and time of the web conference is added to the text, and the process of determining the date and time of the web conference is completed. To do.

  As described above, troublesome work such as communicating with each other using a mobile phone is not necessary, and the time burden can be reduced and the schedule of the Web conference can be easily adjusted and determined.

  You can also adjust the date of the web conference on the website screen.

  FIG. 21 is a flowchart for explaining still another example of the process of notifying that the web conference is held, in which the date and time of holding the web conference is adjusted on the website screen. When a button for requesting transmission of an e-mail notifying that a web conference is held is clicked, processing in step S2091 is started. The processes in steps S2091 through S2095 and steps S1091 through S1094 are the same as the processes in steps S2061 through S2065 and steps S1061 through S1064 in FIG.

  In step S <b> 1095, the e-mail generation unit 68 generates an e-mail for notifying that the web conference is to be held, including the received subject and text, and setting each e-mail address of the provider as a destination. In step S1096, the web conference date and time adjustment unit 69 generates an address of the web conference schedule adjustment screen for adjusting the schedule of the web conference. For example, the address of the Web conference schedule adjustment screen is a URL (uniform resource locator) method. For example, it is possible to generate a path name as a random number from URL-type addresses.

  In step S <b> 1097, the web conference date and time adjustment unit 69 stores the web conference date and time candidate and the web conference schedule adjustment screen address in the database 63 in association with the evaluation ID. In step S1098, the e-mail generation unit 68 adds text indicating the address of the Web conference schedule adjustment screen to the body of the e-mail generated in step S1095. Note that text indicating the address of the Web conference schedule adjustment screen may be linked to the address of the Web conference schedule adjustment screen.

  In step S <b> 1099, the e-mail mail transmission unit 67 transmits an e-mail in which the address of the web conference schedule adjustment screen is described, and the web conference opening notification process ends.

  Next, with reference to the flowchart of FIG. 22, the process for adjusting the schedule of the Web conference performed on the screen of the Web site will be described. In step S <b> 2101, the e-mail transmission / reception unit 93 of the client 13 causes the communication unit 39 of the client 13 to receive an e-mail in which the address of the web conference schedule adjustment screen is transmitted from the server 11. In step S2102, the web browser function 91 of the client 13 requests data on the web conference schedule adjustment screen at the address described in the received e-mail via the Internet 12.

  In step S <b> 1101, the web server function 61 of the server 11 accepts a request for data on the web conference schedule adjustment screen from the client 13. In step S1102, if the address of the Web conference schedule adjustment screen is stored in the database 63, the display data generation unit 64 reads the associated evaluation ID and Web conference date / time candidate from the database 63. The Web server function 61 generates data of the Web conference schedule adjustment screen indicating the date and time of the Web conference, and the Web server function 61 adjusts the Web conference schedule to the client 13 via the Internet 12 to the communication unit 39. Send screen data.

  In step S <b> 2103, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to receive the web conference schedule adjustment screen data transmitted from the server 11. In step S <b> 2104, the web browser function 91 of the client 13 displays a web conference schedule adjustment screen on the output unit 37 that is a display of the client 13.

  In this case, a calendar is displayed on the Web conference schedule adjustment screen, and the desired date of the Web conference date is selected simply by clicking the calendar date. Clicking on the calendar date displays a field for entering the time. By entering characters indicating the start time and end time, the desired time of the Web conference can be entered. An image showing 0:00 to 24:00 on the day may be displayed, and a desired date and time of the Web conference time may be selected by an object such as a slide bar.

  In step S2105, the web browser function 91 of the client 13 acquires a signal from the input unit 36 of the client 13 when the input unit 36 of the client 13 is operated by the provider according to the web conference schedule adjustment screen. To obtain the desired date and time of the web conference entered in the web conference schedule adjustment screen. In step S 2106, the web browser function 91 of the client 13 causes the communication unit 39 of the client 13 to transmit the desired date and time of the web conference to the server 11 via the Internet 12.

  In step S <b> 1103, the web server function 61 of the server 11 causes the communication unit 39 of the server 11 to receive the desired date and time of the web conference transmitted from the client 13. In step S1104, the web conference date and time adjustment unit 69 stores the desired date and time of the web conference in the database 63 for each provider (corresponding to the provider ID).

  In step S <b> 1105, the web conference date and time adjustment unit 69 obtains a logical product of the desired date and time of the web conference stored in the database 63.

  The web conference date and time adjustment unit 69 determines whether or not the desired date and time of the web conference has been received from all of the providers (except for the care manager who is the provider who entered the web conference date and time candidates in the process of FIG. 21) If it is determined that the web conference desired date / time has been received from all members, in step S1106, the e-mail transmission / reception unit 67 of the server 11 controls the communication unit 39 of the server 11 to obtain the web conference desired date / time from all the members. An e-mail indicating that it has been received is transmitted to the care manager who is the provider who has input the Web conference date / time candidate in the processing of FIG. 21, and the adjustment processing of the Web conference date / time ends.

  The process of determining the date and time of the web conference when the schedule of the web conference is adjusted on the website screen is the same as the process described with reference to the flowchart of FIG.

  In this way, the date and time of the web conference can be adjusted on the screen of the web site. In this case, the schedule management unit 92 is not necessary, and the processing of the client 13 is simplified.

  As described above, the date and time of the Web conference can be easily adjusted.

  Next, Web conference will be described. When the provider clicks the button (indicated as “Join Web Conference”) that instructs to participate in the Web conference on the evaluation list screen shown in FIG. Can do.

  An example of web conference processing by the server 11 and the clients 13-1 to 13-3 will be described with reference to the flowchart of FIG. In step S1121, the Web conference server function 70 sends the provider ID and job title of the provider related to the evaluation specified by the evaluation ID from the database 63 to the evaluation value reading control unit 83, as in the process of step S1032. Read the ID. In step S1122, the Web conference server function 70 refers to the user ID, the provider ID, the job ID, and the evaluation ID from the database 63 in the evaluation value reading control unit 83, as in the process of step S1033. The evaluation value of each provider is read out. In step S <b> 1123, the web conference server function 70 causes the display data generation unit 64 to generate data of the web conference screen in which each of the evaluation values of the respective providers is arranged. In step S <b> 1124, the web conference server function 70 causes the communication unit 39 of the server 11 to transmit web conference screen data to the clients 13-1 to 13-3 via the Internet 12.

  In each of step S2121, step S3121, and step S4121, the web browser function 91 of the client 13-1, the web browser function 91 of the client 13-2, and the web browser function 91 of the client 13-3 are respectively 1, the communication unit 39 of the client 13-2, and the communication unit 39 of the client 13-3 are each made to receive the data of the web conference screen transmitted from the server 11. In each of step S2122, step S3122, and step S4122, each of web browser function 91 of client 13-1, web browser function 91 of client 13-2, and web browser function 91 of client 13-3 is a display. Evaluation values of the respective providers are arranged in the output unit 37 of the client 13-1, the output unit 37 of the client 13-2 as a display, and the output unit 37 of the client 13-3 as a display. Display the web conference screen.

  FIG. 24 is a diagram illustrating an example of a Web conference screen. Like the evaluation list screen, the Web conference screen is an evaluation of a predetermined item in care for one user, and a plurality of evaluation values by a plurality of providers are arranged (displayed). ).

  An image of a provider participating in the web conference is displayed on the web conference screen. That is, in each of the clients 13-1 to 13-3, an image of the provider is captured by the input unit 36 that is a camera, and image data is transmitted to the clients 13-1 to 13-3 via the server 11. Is sent. The clients 13-1 to 13-3 display images of the providers of the clients 13-1 to 13-3 on the Web conference screen. The provider's image may be a moving image or a still image. The provider's image may be a still image that is updated at predetermined intervals, such as 1 to 5 seconds.

  In addition, on the web conference screen, a button for requesting a speech in the web conference (a button displayed as “speak”) (hereinafter referred to as a speech button) is arranged. In the web conference, when any of the providers of the client 13-1 to the client 13-3 requests to speak and the chairperson (for example, the provider of the client 13-1 who is a care manager) permits the speaking, The voice of the requested provider's speech is acquired from the input unit 36 that is a microphone of any of the clients 13-1 to 13-3, and the voice is sent to the clients 13-1 to 13-3 via the server 11. Is transmitted, and the voice of the utterance is output from the client 13-1 to the client 13-3.

  When the speak button is clicked on the client 13-2, the web browser function 91 of the client 13-2 requests the server 11 to speak via the Internet 12 in step S3123. In other words, the Web browser function 91 of the client 13-2 transmits a request command to the server 11 via the Internet 12 to the communication unit 39 of the client 13-2.

  In step S1125, the web conference server function 70 accepts a request for speech transmitted from the client 13-2. That is, the web conference server function 70 causes the communication unit 39 of the server 11 to receive a request command for speech. In step S1126, the Web conference server function 70 notifies the request of the client 13-2 to the client 13-1 of the provider who is the chairperson. In step S2123, the web browser function 91 of the client 13-1 permits the speech when the provider of the client 13-1 who is the chairman operates the input unit 36 of the client 13-1 and instructs permission of the speech. The server 11 is notified of permission to speak.

  When the permission of speaking is notified, the web conference server function 70 further notifies the client 13-2 of permission of speaking, so in step S3124, the web browser function 91 of the client 13-2 displays the client 13-2. The voice of the provider's speech is acquired by the input unit 36 which is a microphone, and the voice data of the provider's speech of the client 13-2 is transmitted to the server 11. In step S <b> 1127, the Web conference server function 70 receives the speech data of the provider of the client 13-2 transmitted from the client 13-2, and converts the speech data of the client 13-1 and the client 13-2. Transfer to client 13-3.

  In each of step S2124 and step S4123, the web browser function 91 of the client 13-1 and the web browser function 91 of the client 13-3 are respectively the output unit 37 of the client 13-1 that is a speaker and the client 13- that is a speaker. Each of the three output units 37 outputs the voice of the provider of the client 13-2.

  As necessary, the web conference is advanced by the client 13-1 to the client 13-3 speaking.

  In this way, by using a web conference, it is easy to evaluate a predetermined item in care for one user, while confirming the values of a plurality of evaluations by a plurality of providers, The multiple providers can exchange opinions.

  As described above, it is an evaluation for a predetermined item in care that is transmitted from a terminal device of a provider that provides care service to a user, and receives an evaluation value for the user by the provider and evaluates When the value of is stored, it is possible to handle evaluation for a predetermined item in care for the user. In addition, an evaluation for a predetermined item in care transmitted from a terminal device of a provider who provides a care service to a user specified by the user specifying information and specified by the provider specifying information In this case, the evaluation value for the user by the provider is received, and each of the evaluation values by the plurality of providers for each user is associated with the user-specific information and the provider-specific information. In the case of memorizing, it is an evaluation for a predetermined item in care for one user, and a plurality of evaluations by a plurality of providers can be handled easily without requiring a troublesome operation. Can do.

  The e-mail may be so-called Web mail that is transmitted / received and displayed on a Web site.

  The series of processes described above can be executed by hardware or can be executed by software. When a series of processing is executed by software, a program constituting the software executes various functions by installing a computer incorporated in dedicated hardware or various programs. For example, it is installed from a program recording medium in a general-purpose personal computer or the like.

  The program executed by the computer may be a program that is processed in time series in the order described in this specification, or in parallel or at a necessary timing such as when a call is made. It may be a program for processing.

  The embodiments of the present invention are not limited to the above-described embodiments, and various modifications can be made without departing from the scope of the present invention.

11 servers, 12 Internet, 13-1 to 13-5 and 13 clients, 31 CPU, 32 ROM, 33 RAM, 38 storage unit, 39 communication unit, 41 removable media, 61 Web server function, 62 authentication unit, 63 database, 64 display data generation unit, 65 evaluation identification unit, 66 evaluation value storage control unit, 67 e-mail transmission / reception unit, 68 e-mail generation unit, 69 Web conference date and time adjustment unit, 70 Web conference server function, 81 evaluation list data generation unit , 82 Evaluation value writing control unit, 83 Evaluation value reading control unit, 84 Address reading unit, 91 Web browser function, 92 Schedule management unit, 93 E-mail transmission / reception unit

Claims (10)

In an information processing apparatus that processes information related to user care supplied from a terminal device of a provider that provides care services to a user,
A predetermined item in care that is the provider that provides care service to the user specified by the user specifying information and that is transmitted from the terminal device of the provider specified by the provider specifying information. Communication means for receiving an evaluation value for the user by the provider;
An information processing apparatus comprising: a storage unit configured to store each of a plurality of evaluation values by the plurality of providers for each of the users in association with the user specifying information and the provider specifying information. Generation for generating first display data for simultaneously displaying a plurality of evaluation values by each of the plurality of providers for each of the items, for each of the users, from the stored evaluation values Further comprising means,
The information processing apparatus according to claim 1, wherein the communication unit transmits the generated first display data to the terminal device. The generating means displays the first display data for displaying a list in which a plurality of evaluation values by each of a plurality of providers for each of the items is arranged for each of the users. The information processing apparatus according to claim 2. The generation unit generates the first display data for displaying different values in a highlighted manner among a plurality of evaluation values by the plurality of providers for the respective items for each of the users. The information processing apparatus according to claim 2. The storage means stores an email address of the provider in association with the provider specifying information,
The generating means generates the first display data for displaying an object for requesting notification of holding a meeting related to the provision of care services;
When notification of holding the conference is requested by an operation on the object in the terminal device, a plurality of the services providing a care service to the user evaluated to the value displayed in the first display data The information processing apparatus according to claim 2, further comprising: a transmission unit that transmits an e-mail notifying the holding of the conference to a provider. The information processing method according to claim 5, wherein the transmission unit transmits the e-mail indicating a candidate for the date and time of holding the conference and the candidate notified from the terminal device that has received the first display data. apparatus. The generation means generates second display data for displaying a web page for adjusting the date and time of the meeting.
The information processing apparatus according to claim 5, wherein the transmission unit transmits the electronic mail including an address of the Web page. The communication means transmits the first display data to each of the terminal devices of a plurality of the providers that provide care service to one of the users,
The information according to claim 2, further comprising: a web conferencing service providing unit that provides a web conferencing service to each of the terminal devices of a plurality of the providers that provide a care service to one of the users. Processing equipment. In an information processing method for processing information related to care of a user, which is supplied from a terminal device of a provider providing care service to a user,
The provider that provides the care service to the user specified by the user specifying information by the communication means, and is transmitted from the terminal device of the provider specified by the provider specifying information. An evaluation for a predetermined item in the method, wherein the evaluation value for the user by the provider is received;
An information processing method including a step of storing, by a storage unit, each of a plurality of evaluation values by the plurality of providers for each of the users in association with the user specifying information and the provider specifying information. A computer that processes information related to the care of the user supplied from the terminal device of the provider that provides care services to the user.
A predetermined item in care that is the provider that provides care service to the user specified by the user specifying information and that is transmitted from the terminal device of the provider specified by the provider specifying information. Controlling the reception of the evaluation value for the user by the provider,
The program which performs the information processing including the step which controls each memory | storage of the value of evaluation by the said several provider about each said user matched with the said user specific information and the said provider specific information.

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