JP7129446B2 - Product provision system and product provision method - Google Patents

Description

The present invention relates to a product providing system and a product providing method that enable a purchaser who has purchased a product to know when the product was used.

2. Description of the Related Art Conventionally, it has been practiced that a product purchase procedure is taken at an EC site, and the product is delivered to the purchaser's home or the like by home delivery. The purchaser may use the product immediately after the product is delivered, or may not use the product immediately and may use the product after a while. As an EC site operator, if the purchaser can grasp the time when the purchased product was actually used and the period from purchase to actual use of the product, such information can be used for marketing and sales promotion. It can be used for activities. However, there was no means for the purchaser to grasp when the purchased product was used.

The present invention is intended to solve such problems. That is, it is an object of the present invention to provide a product providing system and a product providing method that enable the purchaser to grasp when the purchased product was used.

According to the present invention, the above object can be achieved by the following [1] to [6].

[1] A product providing system comprising a server device, in which the server device includes provision request receiving means for receiving a product provision request from a user terminal by a user operation, and storing the time when the product provision request is received. Temporary storage means, transmission request receiving means for receiving a transmission request for content information related to the product from a user terminal, content information transmission means for transmitting content information corresponding to the product to the user terminal, and a server device containing content information. and/or second time storage means for storing the time when the transmission request of

[2] The product providing system according to [1] above, comprising first time storage means for storing the time when the product provision request is received;

[3] By reading the information provided to the user together with the product at the user terminal, the user terminal can transmit a request for transmission of content information related to the product to the server device, the above [1] or [ 2] product providing system;

[4] The first time storage means stores the time when the request for provision of the product is received in association with the user identification information that can identify the user and the product identification information that can identify the product. By reading the information provided to the user at the user terminal, it becomes possible to transmit a transmission request for content information related to the product corresponding to the product identification information to the server device, and the second time storage means is the server The product providing system according to [3] above, wherein the time when the device receives the content information transmission request or the time when the content information is transmitted to the user terminal is stored in association with the user identification information and the product identification information;

[5] The product providing system according to [4] above, wherein the information provided to the user is a one-dimensional code or a two-dimensional code;

[6] A product providing method executed in a product providing system having a server device, comprising: a provision request receiving step of receiving a product provision request from a user terminal by a user operation; and content information about the product from the user terminal. a transmission request receiving step of receiving a transmission request; a content information transmission step of transmitting content information corresponding to the product to a user terminal; and a second time storage step of storing the time of transmission to the user terminal.

ADVANTAGE OF THE INVENTION According to this invention, the product provision system and product provision method which can grasp when the purchaser used the purchased product can be provided.

1 is a block diagram showing the configuration of a product providing system according to an embodiment of the present invention; FIG. 1 is a block diagram showing the configuration of a user terminal according to an embodiment of the present invention; FIG. 1 is a block diagram showing the configuration of a server device according to an embodiment of the present invention; FIG. It is a figure showing the flowchart of the goods purchase process in the goods provision system concerning embodiment of this invention. It is a figure which shows an example of the history table concerning embodiment of this invention. 4 is a diagram showing a flowchart of shipping processing in the product providing system according to the embodiment of the present invention; FIG. FIG. 5 is a diagram showing a flowchart of lot number issuing processing in the product providing system according to the embodiment of the present invention; FIG. 5 is a diagram showing a flowchart of content display processing in the product providing system according to the embodiment of the present invention;

Embodiments of the present invention will be described below, but the present invention is not limited to the following embodiments as long as they do not violate the gist of the present invention.

FIG. 1 is a block diagram showing the configuration of a product providing system according to an embodiment of the invention. As illustrated, the product providing system includes a server device 2 . A user terminal 1 operated by a user can be connected for communication with a server device 2 via a communication network 5 . Further, communication connection can be made by a plurality of user terminals 1 . Also, the printing system 3 can be communicatively connected to the server apparatus 2 via a communication network. The shipping system 4 can also be communicatively connected to the server device 2 via the communication network.

The user terminal 1 is not particularly limited as long as it is a computer device having a display screen and an input unit. Examples thereof include conventional mobile phones, tablet terminals, smartphones, and desktop/notebook personal computers.

FIG. 2 is a block diagram showing the configuration of the user terminal according to the embodiment of the invention. The user terminal 1 comprises a control section 11, a RAM 12, a storage section 13, a graphics processing section 14, a communication interface 15, and an imaging section 16, which are all connected by an internal bus.

The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes programs stored in the storage unit 13 and controls the user terminal 1 . A RAM 12 is a work area for the control unit 11 . The storage unit 13 is a storage area for storing programs and data. The control unit 11 outputs a drawing command to the graphics processing unit 14 by processing the program and data loaded into the RAM 12 .

When the control unit 11 outputs a drawing command to the graphics processing unit 14 , the graphics processing unit 14 outputs a video signal for displaying an image on the display screen 18 of the display unit 17 . Here, the display unit 17 may be a touch panel having a touch sensor.

The communication interface 15 can be connected to the communication network 5 wirelessly or by wire, and can transmit and receive data to and from the server device 2 via the communication network 5 . Data received via the communication interface 15 is loaded into the RAM 12 and arithmetically processed by the control unit 11 .

The imaging unit 16 can output an image captured through the lens to the display unit 17 and can store the image in the storage unit 13 .

FIG. 3 is a block diagram showing the configuration of a server device corresponding to at least one embodiment of the invention. The server device 2 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, which are connected by an internal bus.

The control unit 21 includes a CPU and a ROM, executes programs stored in the storage unit 23 , and controls the server device 2 . Also, the control unit 21 has an internal timer for measuring time. A RAM 22 is a work area for the control unit 21 . The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads programs and data from the RAM 12 and executes program execution processing based on information received from the user terminal 1 and the like.

The printing system 3 has a function of printing product delivery destinations, such as the user's address and name, and code information, which will be described later, from the server device 2 onto product packages, wrapping paper, and the like. is implemented by a computer device comprising:

The shipping system 4 has a function of, when receiving a shipping request from the server device 2, shipping the product corresponding to the received shipping request. and/or has a function of packaging.

The commodity purchase processing of the present invention will be explained. FIG. 4 is a diagram showing a flowchart of product purchase processing in the product providing system according to the embodiment of the present invention. First, the user operates the user terminal 1 to access the server device 2, and requests a login to the website managed by the manager of the product providing system of the present invention (step S1). Specifically, the user operates the user terminal 1 to enter a user ID and a password and transmit them to the server device 2 . A user ID and a password are registered in advance in the server device 2, and if they match the user ID and password sent to the server device 2 in step S1, the login is authenticated (step S2).

When the user logs in to the website, information about the product (hereinafter referred to as product information) is transmitted from the server device 2 to the user terminal 1 (step S3). The user terminal 1 receives the product information (step S4). The received product information is displayed on the display screen 18 of the user terminal 1 via the browser. A plurality of types of product information can be displayed on the display screen 18 .

In addition, what can be provided by the product providing system of the present invention is not particularly limited as long as the user receives any benefit. The products provided to the user are also not particularly limited, but may include foods such as retort foods and frozen foods (for example, frozen lunch boxes).

In addition, in this product providing system, users can receive services as well as products. As will be described later, the product purchased by the user is delivered to the address specified by the user. will be delivered to the address specified by

The user operates the user terminal 1 to input purchase information (step S5). More specifically, from the product information displayed on the display screen 18, the desired product and quantity are selected, and the delivery destination, desired delivery date, and payment method (for example, credit card payment and bank transfer) are selected. In the case of credit card payment, which card is used, etc.), etc., are selected and entered. It should be noted that in step S5, the user can also select to purchase a plurality of types of products.

Next, when the user operates the user terminal 1 to select execution of purchase processing, a purchase request is sent to the server device 2 together with the purchase information input in step S5 (step S6). The server device 2 receives the purchase request and the purchase information input in step S5 (step S7). In the server device 2, payment processing is executed according to the received purchase information (particularly, the desired product to be purchased, the quantity, and the payment method) (step S8). In step S8, for example, settlement processing by credit card payment is performed.

Next, history information about the user's purchase history is stored in the server device 2 (step S9), and the product purchase process ends. As the history information, as will be described later, the date and time when the product purchase request is received (or the date and time when the settlement process is completed) are stored in association with the user ID, product ID, and lot number.

FIG. 5 is a diagram showing an example of a history table according to the embodiment of the invention. The history table 30 is set in the storage section 23 of the server device 2 . A user ID 31, a product ID 32, a lot number 33, a purchase date and time 34, and a use date and time 35 are registered in the history table 30. FIG. The date and time of purchase 34 and the date and time of use 35 are stored in association with the user ID 31, product ID 32 and lot number 33 in step S9.

The user ID 31 is identification information that can uniquely identify a user. The product ID 32 is identification information for identifying the type of product, and the lot number 33 is a number assigned to each product among products of the same type.

The date and time of purchase 34 relates to the date and time when the product purchase procedure was executed, specifically, the date and time when the purchase request was received in step S7 (or the date and time when the settlement process was executed in step S8). As for the date and time of purchase 34, data is registered in step S9.

The date and time of use 35 relates to the date and time when the product was actually used by the user after the product was delivered to the user. Specifically, the date and time of use 35 is the date and time when the content transmission request was received in step S23 described later (or the date and time when the content information was transmitted in step S34 described later). As for the date and time of use 35, data is registered in step S35, which will be described later.

The shipping processing of the present invention will be explained. FIG. 6 is a flowchart of shipping processing in the product providing system according to the embodiment of the present invention. When the purchase request is received by the server device 2 in step S7 and the history information is stored in step S9, execution of the shipping process is started. First, a shipping request is transmitted from the server device 2 to the shipping system 4 . The shipping request includes information requesting the shipping system 4 to ship the product, the product ID and lot number of the product to be shipped, and information on the number of products to be shipped. The lot number is stored in association with the product ID. When the shipping system 4 receives the shipping request (step S12), the product corresponding to the shipping request is shipped (step S13).

In step S13, the type and number of products corresponding to the received shipping request are shipped from the warehouse, packed, and brought into a delivery vehicle. The shipping system 4 can be configured such that the products are automatically picked from a storage shelf or the like, packaged, and transported by a conveyor or the like to a predetermined position for loading onto a delivery vehicle. Here, the package used is printed with the code issued in step S24. It should be noted that the product to be shipped may have the code issued in step S24, which will be described later, printed directly on the package without using packaging.

When the product is shipped in step S13, the code printed on the product package or packaging (the code issued in step S24 is different), or the IC tag attached to the product package or packaging is read, and the shipping system 4 detects information indicating that the product corresponding to the shipping request has been shipped.

Next, the shipping record is transmitted from the shipping system 4 to the server device 2 (step S14). The server device 2 receives the shipping results (step S15). The shipping record includes information on the lot number of the shipped product and the shipping time. For example, in step S13, the code printed on the product package or packaging (different from the code issued in step S24) or the IC tag attached to the product package or packaging is read to respond to the shipping request. The time when the shipping system 4 detects the information indicating that the product has been shipped can be counted as the shipping time.

When the server device 2 receives the shipping record, the fact that the shipment has been executed is stored as history information (step S16). For example, in the history table shown in FIG. 5, a shipping flag indicating that the product has been shipped is set in association with the lot number, or the shipping time is stored. The shipping process is completed by executing steps S11 to S16.

The lot number issuing process of the present invention will be explained. FIG. 7 is a diagram showing a flowchart of lot number issuing processing in the product providing system according to the embodiment of the present invention. When the product purchase process is executed in steps S1 to S9, a process for delivering the product purchased by the user to the delivery destination designated by the user is performed.

First, history information about the user's purchase history is stored in the server device 2 (step S21). This step S21 corresponds to step S9 described above. More specifically, the product ID and lot number are stored in the history table as history information. When the history information is stored, the server device 2 transmits product purchase information by the user to the printing system 3 (step S22). The purchase information includes, for example, the product ID 32 and lot number 33 of the product to be delivered, the number of products, and the user's address, name, and other delivery destinations. The printing system 3 receives the purchase information from the server device 2 (step S23).

Next, based on the purchase information received in step S23, a code provided to the user together with the product is issued (step S24). Here, the code includes a one-dimensional code such as a bar code and a two-dimensional code such as a QR code (registered trademark). When these codes are read by the user terminal 1 , they are converted into URLs for accessing the server device 2 from the user terminal 1 .

In this case, a code is issued for each product ID 32 of the purchase information received in step S23 so that it can be converted into a different URL. For example, a code is issued so that the product ID 32 or information that can uniquely identify the product ID 32 is embedded in the specified URL. By doing so, the user terminal 1 can access different URLs for each product and display different contents on the display screen 18 of the user terminal 1 .

Furthermore, a code is issued so that each lot number 33 can be converted to a different URL. However, in step S34, which will be described later, if the product ID 32 is the same, the same content information is transmitted even if the lot numbers 33 are different. That is, in step 27, which will be described later, the same content is displayed on the display screen 18 of the user terminal 1 as long as the product ID 32 is the same, even if the lot numbers 33 are different. In this case, for example, the code is issued so that the lot number 33 or information that can uniquely identify the lot number 33 is embedded in the identified URL.

Next, the issued code is printed (step S25). These one-dimensional codes or two-dimensional codes, for example, may be printed on the product package or wrapping paper, or may be printed on documents (instruction manuals, etc.) enclosed in the product in the package. good too. For example, when printing the code on the product package or wrapping paper, the purchase information received in step S23, such as the user's address and name, can be printed on the product wrapping paper at the same time. good. The lot number issuance process ends when printing is executed in step S25. When the code issuance process is completed, the product is shipped to the delivery destination together with the wrapping paper on which the code is printed and the enclosed documents.

In FIG. 7, the purchase information is transmitted from the server device 2 to the printing system 3 by communication. Information may be transferred to the printing system 3 .

Next, the content display processing of the present invention will be explained. FIG. 8 is a diagram showing a flowchart of content display processing in the product providing system according to the embodiment of the present invention. After receiving the product, the user can use the product when necessary. When the user uses the product, the user uses the camera function of the user terminal 1 to read the code with the imaging unit 16 (step S31). Reading the code does not have to be mandatory for the user to use the product, and can be done arbitrarily.

Next, a content transmission request is transmitted from the user terminal 1 to the server device 2 (step S32). More specifically, the content transmission request is transmitted to the server device 2 by accessing the URL specified by the read code. The URL to be accessed is different for each product ID 32 , and different contents for each product ID 32 can be transmitted to the user terminal 1 .

The server device 2 receives the content transmission request from the user terminal 1 (step S33), and transmits different content information according to the accessed URL from the server device 2 to the user terminal 1 (step S34). When the content information is transmitted, the history information is stored in the history table 30 (step S35), and the processing in the server device 2 ends.

In step S35, by specifying the product ID 32 and lot number 33 from the information embedded in the URL accessed in step S33, it is specified which purchase history the content transmission request corresponds to. Then, in the history table 30 set in the storage unit 23 of the server device 2, in association with the specified product ID 32 and lot number 33, the date and time when the content transmission request was received in step S33 (or the content The date and time when the information was sent) is stored as the usage date and time 35 .

Note that the date and time when the content transmission request was received in step S33 or the date and time when the content information was transmitted in step S34 do not necessarily match the date and time when the product was used. , there is a high possibility that the code printed on the product package or wrapping paper will be read, and by specifying the date and time, it is possible to specify the date and time period when the product was used.

In step S35, when the content information is transmitted from the server device 2, the user terminal 1 receives the content information (step S36). Then, the content corresponding to the received content information is displayed on the display screen 18 of the user terminal 1 (step S37). By executing step S37, the content display process ends.

The content information transmitted to the user terminal 1 in step S34 is not particularly limited, but preferably corresponds to the product. In step S31, the URL specified by the read code is different for each product, and different contents are displayed for each product. The content to be displayed is not particularly limited, but is preferably related to products. For example, if the product is frozen food, content about how to cook the food and how to eat it deliciously is displayed.

The content information transmitted to the user terminal 1 in step S34 and output in step S37 may be audio information as well as image information, video information, and text information.

In this product providing system, by specifying the date and time 35 of use of the product, it is possible to grasp when the product delivered to the user is being used. For example, if the product is frozen food, it is possible to know when the user is consuming the frozen food. If it is possible to grasp in which time zone the user is consuming frozen food, it is possible to recommend frozen food suitable for that time zone to the user. For example, for a user who tends to consume food at lunch time, foods that are easy to eat for lunch are recommended, and for users who tend to consume food for dinner, foods that are easy to eat for dinner are recommended. can be done. In addition, if it is possible to grasp users who often consume frozen food on a specific day of the week instead of the time period, it is possible to carry out product campaigns or the like according to the day of the week.

In this product providing system, by specifying the date and time of purchase 34 and the date and time of use 35 of the product, it is possible to grasp the period from the purchase of the product to the actual use of the product. By grasping such a period, it is also possible to adjust the frequency of recommending products by e-mail or notification within the website according to the user. Even if the user has purchased multiple products, it is possible to calculate the time when all the products in the user's hand are estimated to be consumed, and send e-mails and websites according to the calculated time. With this notification, it becomes possible to recommend products.

The server device 2 has a function of automatically generating product recommendation information for each user according to the date and time of use 35 of the product stored as history information, or the date and time of purchase 34 and the date and time of use 35. may have The generated recommendation information can be sent to the user's address by e-mail, or can be viewed when the user logs into the website.

1 user terminal 2 server device 3 communication network 11 control unit 12 RAM
13 Storage Unit 14 Graphic Processing Unit 15 Communication Interface 16 Imaging Unit 17 Display Unit 18 Display Screen 21 Control Unit 22 RAM
23 storage unit 24 communication interface 30 history information table 31 user ID
32 Product ID
33 Lot number 34 Date and time of purchase 35 Date and time of use

Claims (6)

A system comprising a server device,
The server device
provision request receiving means for receiving a product provision request from a user terminal by a user's operation;
a first time storage means for storing a time at which a product provision request is received in association with product identification information that can identify the product;
a transmission request receiving means for receiving a transmission request for content information related to a product corresponding to the product identification information from a user terminal;
Content information transmitting means for transmitting content information corresponding to the product to a user terminal;
a second time storage means for storing the time when the server device received the content information transmission request and/or the time when the content information was transmitted to the user terminal in association with the product identification information ;
A system , wherein the transmission request includes information capable of specifying the product identification information . 2. The system according to claim 1 , wherein the user terminal reads the information provided to the user together with the product, so that the user terminal transmits a request for transmission of content information related to the product to the server device. the first time storage means stores the time at which the product provision request is received in association with user identification information that can identify the user;
By reading the information provided to the user by the user terminal, a transmission request for content information related to the product corresponding to the product identification information is sent to the server device ,
3. The system according to claim 2, wherein the second time storage means stores the time when the server receives the content information transmission request or the time when the content information is transmitted to the user terminal in association with the user identification information. 4. The system according to claim 2 or 3, wherein the information provided to the user is a one-dimensional code or a two-dimensional code. 5. The system according to any one of claims 1 to 4, wherein the contents of content corresponding to said content information are related to said product. A method performed in a system comprising a server device capable of communication connection with a user terminal operated by a user,
a provision request receiving step of receiving a product provision request transmitted from a user terminal by a user's operation at a server device;
a first time storage step in which a server device stores a time when a request for provision of a product is received in association with product identification information that can identify the product;
a transmission request receiving step of receiving, at a server device, a transmission request for content information related to a product corresponding to the product identification information transmitted from the user terminal;
a content information transmission step of transmitting content information corresponding to the product from the server device to the user terminal;
a second time storage step of storing, in the server device, the time at which the server device received the content information transmission request and/or the time at which the content information was transmitted to the user terminal in association with the product identification information; death,
A method, wherein the transmission request includes information capable of identifying the product identification information .

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