JP7106445B2 - WORK MACHINE SUPPORT SYSTEM, PORTABLE TERMINAL, WORK MACHINE DISPLAY DEVICE, AND WORK MACHINE SUPPORT METHOD - Google Patents

Description

The present invention relates to a work machine support system, a mobile terminal, a work machine display device, and a work machine support method.

Conventionally, a communication system for a work machine disclosed in Patent Document 1 includes an acquisition unit that acquires notification information output to an in-vehicle network of the work machine, and when the acquisition unit acquires the notification information, the communication system carries the notification information. An identifier setting unit that sets a communication identifier that can be acquired by the terminal, and a communication unit that transmits the communication identifier set by the identifier setting unit to the outside by wireless communication. the communication identifier is set as an identifier indicating that trouble has occurred, the communication unit transmits the communication identifier to the outside via wireless communication, and the mobile terminal detects that the communication identifier indicates that trouble has occurred. If so, it notifies an abnormality management device that manages that a trouble has occurred in the working machine.

JP 2015-192330 A

Since the notification information of Patent Document 1 can be transmitted to the outside as a communication identifier that can be acquired by the mobile terminal, it is possible to transmit the notification information via the mobile terminal without establishing wireless communication between the mobile terminal and the communication unit. It is possible to quickly notify the abnormality management device of the occurrence of trouble.
However, the supporter who deals with the trouble via the abnormality management device cannot determine whether the owner or worker of the troubled working machine is requesting assistance. In addition, when providing support, it is necessary to specify the support location for the support, and it is not possible to respond quickly.

SUMMARY OF THE INVENTION The present invention has been made to solve the problems of the prior art, and provides a work machine support system that can quickly go to a support location and provide the support when support is required. With the goal.

A work machine support system according to an aspect of the present invention includes an abnormality acquisition unit that acquires an abnormality of the work machine, a request switch that requests assistance for the abnormality acquired by the abnormality acquisition unit, and a location of the assistance destination. and a selection unit capable of selecting one support location from a plurality of support locations, and transmitting the one support location selected by the selection unit to a support source when a request is made by the request switch. a communication device;

A support system for a work machine includes a position detection device for detecting the position of at least one of the work machine, a worker operating the work machine, and a worker other than the worker; A display unit for displaying a predetermined first place set in advance as a place and a second place corresponding to the position detected by the position detection device.
Further, the work machine support system includes an abnormality management device provided at the support source and capable of communicating with the communication device, wherein the abnormality management device receives the one support location from the communication device. and an instruction unit for instructing the supporter of the support source to provide support to the one support location.

Further, in the work machine support system, when the abnormality acquisition unit acquires an abnormality, the control device controls the work machine on the condition of the abnormality, and excludes the abnormality from the conditions of the control performed by the control device. and a release switch capable of
Further, the cancellation switch excludes the abnormality from the condition when the abnormality acquired by the abnormality acquisition unit is less than a predetermined degree of importance.

Further, an abnormality management device provided at the support source and capable of communicating with the communication device,
The communication device transmits the anomaly acquired by the anomaly acquisition unit to the anomaly management device, and if the received anomaly has a predetermined degree of importance or more, the anomaly management device notifies the supporter of the support source. It has an instruction unit that instructs to provide support to any one of a plurality of support locations.
In addition, the portable terminal includes an abnormality acquisition unit that acquires an abnormality of the work machine, a request switch that requests support for the abnormality acquired by the abnormality acquisition unit, and a plurality of support locations that are the locations of the support destination, a selection unit capable of selecting one support location; and a communication device that transmits the one support location selected by the selection unit to a support source when a request is made by the request switch. .

Also, the mobile terminal displays a position detection device that detects a position, a predetermined first location preset as the plurality of support locations, and a second location corresponding to the position detected by the position detection device. and a display unit.
Further, the display device of the work machine includes an abnormality acquisition unit that acquires an abnormality of the work machine, a request switch that requests support for the abnormality acquired by the abnormality acquisition unit, and a plurality of support devices that are locations of the support destination. a selection unit capable of selecting one support location from locations; and a communication device that transmits the one support location selected by the selection unit to a support source when a request is made by the request switch. I have.

Further, the display device of the work machine displays a predetermined first place preset as the plurality of support places and a second place corresponding to the position detected by the position detection device provided on the work machine. It has a display that
Further, the work machine support method includes a first step in which an abnormality acquisition unit acquires an abnormality in the work machine, and when a request switch is operated, the request switch requests support for the abnormality acquired in the first step. a second step, a third step in which a selection unit selects one support place from a plurality of support places that are the support destination places of the support, and when the support is requested in the second step, and a fourth step in which the communication device transmits the one support location selected in the third step to the support source.

According to the work machine support system described above, when support is required, it is possible to quickly go to a support location and provide the support.

1 is an overall view of a working machine support system according to a first embodiment; FIG. It is a figure which shows an example of the screen which the display part of a portable terminal displays in 1st Embodiment. FIG. 4 is a diagram showing an example of a request switch displayed by the display unit of the mobile terminal in the first embodiment; FIG. 10 is a diagram showing an example of displaying a plurality of support locations on the display unit of the mobile terminal in the first embodiment; FIG. 4 is a diagram showing an example of a display unit of a mobile terminal displaying a release switch in the first embodiment; It is a figure which shows an example which the display part of a portable terminal displays to the effect that it goes to a supporter's support in 1st Embodiment. FIG. 5 is a diagram showing an example of a map registration screen of a management display section in the first embodiment; It is a figure which calculates|requires the outline (farm field map) of a farm field from a driving|running|working locus. It is a figure which calculates|requires the outline (farm field map) of a farm field from the inflection point of a driving|running|working locus. It is a figure which calculates|requires an outline (field map) from switch operation at the time of driving|running|working. It is a figure which shows a series of flows of the work machine of the support system of the work machine in 1st Embodiment. It is a figure which shows a series of flows of the 1st portable terminal of the support system of the working machine in 1st Embodiment. It is a figure which shows a series of flows of the abnormality management apparatus of the support system of the working machine in 1st Embodiment. It is an overall view of a support system for a work machine in a second embodiment. It is a figure which shows an example of the screen which the display part of a display apparatus displays in 2nd Embodiment. FIG. 10 is a diagram showing an example of a request switch displayed by the display unit of the display device in the second embodiment; FIG. 10 is a diagram showing an example of a display unit of a display device displaying a plurality of support locations in the second embodiment; It is a figure which shows an example which the display part of a display apparatus displays a release switch in 2nd Embodiment. It is a figure which shows a series of flows of the work machine of the support system of the work machine in 2nd Embodiment. It is a figure which shows a series of flows of the display apparatus of the support system of the working machine in 2nd Embodiment. It is a figure which shows a series of flows of the abnormality management apparatus of the support system of the working machine in 2nd Embodiment. It is a diagram showing an example of the field where you are, the field where your boss is, the office where the manager is, the barn, and the dealer. It is a side general view of a tractor.

An embodiment of the present invention will be described below with reference to the drawings.
[First embodiment]
FIG. 1 is an overall view of a support system for a working machine 1. FIG. The support system for the work machine 1 is a system that transmits an abnormality occurring in the work machine 1 to the abnormality management device 40 via the communication device of the display device. In this embodiment, the mobile terminal 30 carried by the worker also serves as the display device.

First, a tractor, which is one of the working machines 1, will be described. As shown in FIG. 11 , the tractor 1 includes a traveling vehicle 3 having a traveling device 7 , a prime mover 6 and a transmission 5 . The traveling device 7 is a device having front wheels 7F and rear wheels 7R. The front wheels 7F may be of a tire type or a crawler type. Also, the rear wheel 7R may be of a tire type or a crawler type. The prime mover 6 is a diesel engine, an electric motor, or the like. The transmission device 5 can switch the driving force of the traveling device 7 by changing speed, and can switch the traveling device 7 between forward and reverse. A cabin 9 is provided in the traveling vehicle 3 , and a driver's seat 10 is provided in the cabin 9 . An operating device 16 is provided around the driver's seat 10 . The operating device 16 is a device that operates the work machine 1 . The operation device 16 includes, for example, a steering wheel, an operation lever, an accelerator pedal, and the like. The handle is a member that allows an operator to operate the work implement 1 to turn. The operating lever is a member that allows an operator to operate the working device 2 . The accelerator pedal is a member that allows an operator to control the number of revolutions of the prime mover 6 .

A lifting device 8 composed of a three-point link mechanism or the like is provided at the rear portion of the traveling vehicle 3 . The working device 2 can be attached to and detached from the lifting device 8 . By connecting the work device 2 to the lifting device 8 , the work device 2 can be towed by the traveling vehicle 3 . The work device 2 includes a tillage device for tilling, a fertilizer spraying device for spraying fertilizer, an agricultural chemical spraying device for spraying agricultural chemicals, a harvesting device for harvesting, a harvesting device for cutting pasture grass, a spreading device for spreading pasture grass, etc. Examples include a grass collecting device for collecting pasture grass, a forming device for forming pasture grass, and the like. Note that FIG. 11 shows an example in which a harvesting device is attached as the working device 2 .

As shown in FIG. 1 , the tractor 1 has a control device 21 , a positioning device 50B, a vehicle communication section 24 and an abnormality detection section 25 . The control device 21 includes a CPU, an electronic circuit, and the like, and performs various controls related to the working machine 1 . The control device 21 has a control section 22 and a vehicle storage section 23 . The control unit 22 includes a CPU and the like, and performs various controls related to the working machine 1 . The control unit 22 controls the work device 2 and the travel device 7 based on, for example, operation information input from the operation device 16 . In addition, in the event of failure or abnormality of the electrical components of the work machine 1 or failure or abnormality of the work device 2, the control unit 22 (control device 21) controls the work machine 1 on the condition of the abnormality. Specifically, for example, the control unit 22 stops the work implement 1 on the condition of the abnormality. The vehicle storage unit 23 is a non-volatile memory or the like, and stores various information including information on the work implement 1 .

The positioning device 50B can detect its own position (positioning information including latitude and longitude) by satellite positioning systems (positioning satellites) such as D-GPS, GPS, GLONASS, Hokuto, Galileo, and Michibiki. That is, the positioning device 50B receives a satellite signal (position of the positioning satellite, transmission time, correction information, etc.) transmitted from the positioning satellite, and based on the satellite signal, determines the position (for example, latitude, longitude) of the work implement 1. to detect In this embodiment, for example, the positioning device 50B is provided on the upper portion (roof) of the cabin 9 of the working machine 1 . The position information of work machine 1 detected by positioning device 50B is transmitted to mobile terminal 30 via vehicle communication unit 24 . The positioning device 50B only needs to be able to detect the position of the working machine 1, and its mounting position and configuration are not limited to the above configuration.

The vehicle communication unit 24 is a device that communicates with a communication device 51A provided in the mobile terminal 30, for example. The vehicle communication unit 24 is a device that performs short-distance or long-distance communication. The vehicle communication unit 24 performs wireless communication with the communication device 51A by Bluetooth (registered trademark) of the communication standard IEEE802.15.1 series or the like. The vehicle communication unit 24 may be configured to perform wired communication with the communication device 51A.

The abnormality detection unit 25 uses various signals (detection signals, switch signals, command signals, etc.) to detect failures or abnormalities of electrical components, failures or abnormalities of the working device 2, and the like. When the abnormality detection unit 25 detects a failure or abnormality in an electrical component or a failure or abnormality in the working device 2 (detects occurrence of a trouble), the abnormality detection unit 25 indicates that an abnormality has occurred in the working machine 1. It outputs a notification signal (notification information) to the in-vehicle network N1 and transmits the notification information to the control device 21 . The notification information is transmitted to the mobile terminal 30 via the communication device 51A.

The mobile terminal 30 is a terminal possessed by an operator, and is configured by, for example, a PC or a smart phone (multifunctional mobile phone) with relatively high computing power. As shown in FIG. 1 , the mobile terminal 30 also serves as a display device that transmits an abnormality occurring in the working machine 1 to the abnormality management device 40 . The mobile terminal 30 has a terminal control device 31 , a position detection device 50A, a communication device 51A, a display section 52A, and a terminal operation section 33 .

The terminal control device 31 includes a CPU, electric circuits, and the like, and performs various controls related to the mobile terminal 30 . The terminal control device 31 has a terminal storage unit 32 . The terminal storage unit 32 is a non-volatile memory or the like, and stores information or the like received by the communication device 51A.
Like the positioning device 50B, the position detection device 50A can detect its own position, and detects the position (for example, latitude and longitude) of the mobile terminal 30, that is, the position of the worker holding the mobile terminal 30. .

The communication device 51A is a device that performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 of the abnormality management device 40 . The communication device 51A performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 using, for example, Wi-Fi (Wireless Fidelity, registered trademark). The communication device 51A transmits the position of the work implement 1 received from the vehicle communication unit 24 to the abnormality management device 40, for example. Note that the communication device 51A may perform wireless communication with the vehicle communication unit 24 and the server communication unit 44 through a data communication network, a mobile phone communication network, or the like.

The display unit 52A can display various information stored in the terminal storage unit 32 and information received by the communication device 51A. The display unit 52A can display screens as shown in FIGS. 2A to 3, for example.
The terminal operation unit 33 is a dial switch and operation buttons that can operate the mobile terminal 30 . The terminal operation unit 33 can operate the mobile terminal 30 by inputting an operation signal to the terminal control device 31 . If the display unit 52A is a touch panel or the like that can be operated by the operator's fingertip or the like, the mobile terminal 30 may be operated by operating the display unit 52A instead of the terminal operation unit 33.

In the following description, for convenience of explanation, the mobile terminal 30 possessed by the worker who operates the work machine 1 is described as the first mobile terminal 30A, and a worker who does not operate the work machine 1 (for example, in a different field). The mobile terminal 30 possessed by the worker performing the work will be described as a second mobile terminal 30B.
As shown in FIG. 1, an abnormality management device (server) 40 is provided in a support source R, and instructs a supporter of the support source R by transmitting information. The abnormality management device 40 has a server control device 41 and a server communication section 44 . The server control device 41 is composed of a CPU, an electronic circuit, etc., and performs various arithmetic processing. In this embodiment, the server control device 41 has a server storage unit 42 . The server storage unit 42 is a non-volatile memory or the like, and stores various programs and the like.

The server communication unit 44 performs wireless communication with the communication device 51A of the mobile terminal 30 and the outside, including supporters, using, for example, Wi-Fi (Wireless Fidelity, registered trademark) of the IEEE802.11 series, which is a communication standard. be. Note that the server communication unit 44 may perform wireless communication with the communication device 51A through, for example, a mobile phone communication network, a data communication network, a mobile phone communication network, or the like. The server communication unit 44 receives information from the vehicle communication unit 24 via the communication device 51A. For example, the server communication unit 44 receives position information detected by the position detection device 50A via the communication device 51A.

The server control device 41 has a group registration section 43 . The group registration unit 43 is composed of a CPU, a program stored in the server storage unit 42, and the like. The group registration unit 43 associates a plurality of workers, an administrator (for example, a master carpenter) who manages the workers, and the dealer E, and registers them in the server storage unit 42 . That is, the group registration unit 43 registers a plurality of workers, managers, and dealers E as one group. Furthermore, the group registration unit 43 associates and registers the plurality of workers, the manager, and the dealer E, and the terminals owned by the plurality of workers, the manager, and the dealer E, respectively. That is, in the abnormality management device 40, the mobile terminal 30 and the worker (worker name) assigned to the mobile terminal 30 are associated. The management device 40 can identify the worker assigned to the mobile terminal 30 . In addition, the management terminal 60 used by the administrator and the administrator (administrator name) assigned to the management terminal 60 are associated with the abnormality management device 40 . By doing so, the abnormality management device 40 can identify the administrator assigned to the management terminal 60 . In addition, the abnormality management device 40 is associated with the dealer terminal used by the dealer and the dealer (dealer name) E assigned to the dealer terminal. The abnormality management device 40 can identify the dealer E assigned to the dealer terminal. That is, the abnormality management device 40 identifies the manager who manages the worker and the dealer E who sold the work machine 1 operated by the worker based on the configuration terminal possessed by the worker. be able to. In this embodiment, the group registration unit 43 registers a plurality of workers, managers, and dealers E as one group. R and the supporters of the support source R may be registered as one group, and the structure of the group is not limited to the above structure.

In the support system for the work machine 1 according to the present embodiment, when the request switch 54A is operated and support is requested for an abnormality that has occurred in the work machine 1, the support source R goes to a designated place for support. By doing so, it is a system that can eliminate the waste of going to support even when support is unnecessary. Further, in the support system for the work machine 1, when an abnormality of a predetermined importance level or higher occurs in the work machine 1, the support source R can go to support without operating the request switch 54A. In this embodiment, the mobile terminal 30 acquires an abnormality of the working machine 1 and requests support from the support source R via the abnormality management device 40 from the mobile terminal 30 .

Describing the mobile terminal 30 in detail, as shown in FIG. 1, the mobile terminal 30 includes an abnormality acquisition section 53A, a request switch 54A, a selection section 55A, and a cancellation switch 56A.
Abnormality acquiring unit 53A acquires an abnormality of work implement 1 . Specifically, the communication device 51A receives notification information from the vehicle communication unit 24, and the abnormality acquiring unit 53A acquires the abnormality of the work implement 1 based on the notification information. The abnormality of the work machine 1 is associated with the position (worker's position) detected by the position detection device 50A and the position information of the work machine 1 sent from the work machine 1, and is detected by the communication device 51A. 40.

The request switch 54A is a switch for requesting support for the abnormality acquired by the abnormality acquisition unit 53A. When the request switch 54A is operated to make a request, the communication device 51A transmits a request signal to the abnormality management device 40 to request support for the abnormality. As shown in FIGS. 2B and 2D, in this embodiment, the request switch 54A is an image displayed on the display section 52A. When the display section 52A is a touch panel or the like, the request switch 54A can be operated by operating the display section 52A. On the other hand, if the display unit 52A is not a touch panel or the like and the mobile terminal 30 has a terminal operation unit 33 separate from the display unit 52A, the request switch 54A can be operated by operating the terminal operation unit 33. The request switch 54A is displayed on the display section 52A when the abnormality acquiring section 53A acquires an abnormality. On the other hand, when the abnormality acquisition unit 53A has not acquired an abnormality, it is not displayed on the display unit 52A. In this embodiment, the request switch 54A is an image displayed on the display unit 52A. It may be a physical push button switch provided at 30, and is not limited to the above configuration. Further, the request switch 54A is displayed on the display section 52A when the abnormality acquisition section 53A acquires an abnormality, and is not displayed on the display section 52A when the abnormality acquisition section 53A does not acquire an abnormality. may be displayed in a different display form when the abnormality acquisition unit 53A has not acquired an abnormality, and the display method is not limited to the above configuration.

The selection unit 55A can select one support location from a plurality of support locations that are locations of support destinations. The selection unit 55A is composed of a CPU, a program stored in the terminal storage unit 32, and the like. The selection unit 55A causes the display unit 52A to display a plurality of support locations as support destination candidates. Specifically, for example, the selection unit 55A causes the display unit 52A to display a selection screen W1, as shown in FIG. 2C. The display unit 52A displays the candidate block 81A and the enter button 82A on the selection screen W1. The candidate block 81A is associated with one support place among a plurality of support places, and the one support place is selected by being operated. The candidate block 81A is displayed in a different display mode such as a color change before and after selection. As shown in FIG. 10, the candidate block 81A includes, for example, "a field where a working machine exists" indicating a farm field S where a working machine exists, and "a field where you (worker's name) exists" indicating a farm field A where a worker exists. , "field with boss (worker name)" indicating field B where the worker's boss is located, "office with manager" indicating office C where the manager performs clerical work, field, barn D, dealer E etc. are displayed. The decision button 82A is a button that is operable and is a button for determining (confirming) selection of a support place corresponding to the selected candidate block 81A as one support place to which support is requested. Field A, field B, office C, barn D, and dealer E in FIG. 10 are shown for convenience of explanation, and the positions of field A, field B, office C, barn D, and dealer E are not limited.

It should be noted that the candidate block 81A may be an item of "select other location" in addition to the support location described above. The configuration may be such that the screen transitions to the screen to be displayed. Further, even if the decision button 82A is not operated, by operating the candidate block 81A, the support location corresponding to the operated candidate block 81A is selected as one support location to which assistance is requested. and the display of the selection screen W1 is not limited to the above configuration.

One support location selected by the selection unit 55A is transmitted to the support source R (abnormality management device 40) by the communication device 51A when a request is made by the request switch 54A. In other words, the communication device 51A transmits one support location selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. The plurality of support locations includes a first location and a second location. That is, the display unit 52A displays the first place and the second place as the plurality of support places.

The first place is a predetermined support place set in advance. The first location is a location stored in advance in the terminal storage unit 32 , and may be configured such that the location can be arbitrarily set by operating the mobile terminal 30 . The first location is, for example, an office C where a manager resides, a predetermined farm field (for example, farm field A, farm field B, etc.), barn D, or the like.
The second place is the support place corresponding to the position detected by the position detection device 50A. In the present embodiment, the second location is displayed as "the field where the work machine is located" and "the field where you (worker name) is located". It may be configured such that "farm field S" and "farm field A" are displayed based on the position coordinates and the positions detected by the position detection device 50A, which are stored in advance in the unit 32. FIG.

The release switch 56A is a switch that can exclude an abnormality from the control conditions performed by the control device 21 . In the present embodiment, the release switch 56A is a switch that can exclude an abnormality from the conditions for stopping the work implement 1 of the control device 21 . When the cancellation switch 56A is operated, the communication device 51A transmits a cancellation signal to the abnormality management device 40 to the effect that support for the abnormality is unnecessary. In this embodiment, the release switch 56A is an image displayed on the display section 52A, as shown in FIG. 2D. When the display section 52A is a touch panel or the like, the release switch 56A can be operated by operating the display section 52A. On the other hand, if the display unit 52A is not a touch panel or the like and the mobile terminal 30 has a terminal operation unit 33 separate from the display unit 52A, the release switch 56A can be operated by operating the terminal operation unit 33. The release switch 56A is displayed on the display section 52A when the abnormality acquired by the abnormality acquisition section 53A is less than the predetermined importance. On the other hand, if the anomaly acquired by the anomaly acquiring unit 53A has a predetermined importance level or higher, it is not displayed on the display unit 52A. Specifically, when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance, the terminal control device 31 causes the display unit 52A to display the release switch 56A, and when the abnormality has the predetermined importance or more , the terminal control device 31 hides the release switch 56A.

In the present embodiment, the release switch 56A is an image displayed on the display unit 52A. It may be a physical push button switch provided at 30, and is not limited to the above configuration. Further, in the present embodiment, the release switch 56A is displayed on the display unit 52A when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance, and when the abnormality is greater than or equal to the predetermined importance, the display unit Although not displayed in 52A, the release switch 56A may be displayed in a different display form when the abnormality is of a predetermined importance or higher, or may be displayed in a form that is always displayed when an abnormality occurs. and the display method is not limited to the above configuration. When the release switch 56A is always displayed, the operator on the working machine 1 determines and operates the release switch 56A. In addition, in the present embodiment, both the first mobile terminal 30A and the second mobile terminal 30B are equipped with an abnormality acquisition section 53A, a request switch 54A, a selection section 55A, and a release switch 56A. However, the second mobile terminal 30B includes at least a position detection device 50A, detects the location of the worker who owns the second mobile terminal 30B, and transmits the location to the abnormality management device 40. can be performed, and it is not necessary to include the abnormality acquisition section 53A, the request switch 54A, the selection section 55A, and the release switch 56A.

Describing the abnormality management device 40 in detail, as shown in FIG. The importance determination unit 45, the instruction unit 46, and the notification unit 47 are composed of programs and the like stored in the CPU and the server storage unit 42. FIG. The importance determination unit 45 classifies the abnormality received from the communication device 51A into levels according to preset importance. The importance determination unit 45 determines whether the level-divided abnormality is greater than or equal to a predetermined level or less than a predetermined level. Specifically, the importance determination unit 45 determines whether the importance of the leveled abnormality is greater than or equal to the first threshold or less than the second threshold. The first threshold and the second threshold are set in advance according to the level of importance of abnormality and stored in the server storage unit 42 . The second threshold importance level is less than the first threshold importance level. Note that the importance levels of the first threshold and the second threshold may be arbitrarily changed, and changes in the importance levels of the first threshold and the second threshold are performed by connecting to the abnormality management device 40 so as to be communicable. This is done by operating terminals such as personal computers (PCs), smartphones (multifunctional mobile phones), tablets, and other computers.

The instruction unit 46 is composed of a CPU, a program stored in the server storage unit 42, and the like. The instruction unit 46 instructs the supporter of the support source R to provide support to the support location via the server communication unit 44 . Specifically, when one support location is received from the communication device 51A, and when the abnormality received from the communication device 51A has a predetermined degree of importance or higher, the instruction unit 46 instructs the support person to provide assistance to the support location. instruct to do so. Specifically, when receiving one support place from the communication device 51A, the instruction unit 46 instructs the supporter of the support source R to provide support to the one support place. Further, when the importance level determination unit 45 determines that the importance level of the abnormality received from the communication device 51A is equal to or higher than a predetermined level, the instruction unit 46 instructs the supporter of the support source R to select one of the plurality of support locations. to provide assistance. Note that when the importance level determination unit 45 determines that the importance level of the abnormality received from the communication device 51A is equal to or higher than a predetermined level, the support location indicated by the instruction unit 46 may be any one of a plurality of support locations. , it may be a preset support place among a plurality of support places. In such a case, the support location is set by the management terminal 60 operated by the administrator.

In addition, the instruction unit 46 instructs the first portable terminal 30A to display the release switch 56A via the server communication unit 44 . Specifically, the instruction unit 46 transmits a display instruction signal to the communication device 51A via the server communication unit 44 when the importance of the abnormality received from the communication device 51A is less than a predetermined importance. , instructs the first portable terminal 30A to display the release switch 56A.

When the instructing unit 46 instructs the supporter to provide support to the support location, the notification unit 47 notifies the worker or manager of the support destination that the supporter is heading for support. Specifically, for example, the notification unit 47, as shown in FIG. In response, information on the work machine 1, the abnormality of the work machine 1, the worker who requested the support, and the supporter is transmitted. More specifically, when the instruction unit 46 instructs the supporter to provide assistance to the support location, the notification unit 47 detects the abnormality received from the communication device 51A and the work machine 1 in which the abnormality has occurred. Get anomalies. In addition, the notification unit 47 identifies the worker who requested the assistance based on the mobile terminal 30 that transmitted the request signal (requesting the assistance for the abnormality) and the information stored in the server storage unit 42. . As a result, the notification unit 47 notifies the second mobile terminal 30B possessed by the worker of the support destination and the management terminal 60 of the administrator via the server communication unit 44, the work machine 1, the work machine 1 Send information about anomalies, workers requesting help, and helpers. The information transmitted by the notification unit 47 to the second mobile terminal 30B and the management terminal 60 may include the arrival time of the supporter, the time required for support, and the like, and is not limited to the information described above.

The server control device 41 has a map registration unit 48 that sets a plurality of support locations, which are locations of support destinations. The map registration unit 48 is composed of a CPU, a program stored in the server storage unit 42, and the like. The map registration unit 48 associates a contour of a predetermined field, for example, a position corresponding to the contour of the predetermined field with position coordinates, workers, etc., and registers them in the server storage unit 42 .

The setting of the first location and the second location among the plurality of support locations will be described in detail below. The setting of the first location is made by the administrator using the management terminal 60 . The management terminal 60 is a terminal such as a computer such as a personal computer (PC), a smart phone (multifunctional mobile phone), a tablet, etc., which is communicably connected to the abnormality management device 40, and is a personal computer assigned to an administrator who manages farm work. A computer (PC) or the like. The management terminal 60 includes a management control device 61 that performs various controls related to the management device, a management communication unit 62 that wirelessly communicates with the communication device 51A and the server communication unit 44, a management display unit 63 that displays various information, have. The management display unit 63 has a display screen configured by any one of a liquid crystal panel, a touch panel, and other panels, and displays various information related to the tractor 1 and the work device 2 in addition to information for supporting work. can be displayed.

In the following description, the case of registering a farm field as the first location will be described as an example. As shown in FIG. 4, when an operator (driver) performs a predetermined operation on the management display section 63, the map registration section 48 displays a map registration screen M1 on the management display section 63 of the management display section 63. do. The map registration screen M1 displays a map MP1 including fields, a vehicle body position VP1 of the tractor 1, field identification information such as a field name and a field management number. Position information such as latitude and longitude is associated with the map MP1 in addition to the image data representing the farm field. When the tractor 1 enters the field and circles the field, the current vehicle body position VP1 detected by the positioning device 50B when the tractor 1 circles is displayed on the map registration screen M1. When the tractor 1 finishes circling the field and the registration button 49 displayed on the map registration screen M1 is selected, as shown in FIG. The travel locus K1 obtained from the vehicle body position is used as the contour (outline) H1 of the field, and the field map MP2 represented by the contour H1 is registered together with the field identification information.

As shown in FIG. 5B, the map registration unit 48 calculates inflection points from the travel locus indicated by the vehicle body position VP1, and registers a contour K2 connecting the inflection points as the field contour H1 (field map MP2). Alternatively, as shown in FIG. 5C, when the tractor 1 goes around, the driver or the like designates the end of the field using a switch or the like provided on the tractor 1, and a contour K3 connecting the designated ends. may be registered as the contour H1 (field map MP2). The registration method of the support location (farm field) described above is an example, and is not limited to registering any farm field separately using map information of the farm field. The outline of the field, that is, the field map MP2 may be data indicated by positions (latitude, longitude), data indicated by a coordinate system (X-axis, Y-axis), or other representations. It may be the data shown.

The server storage unit 42 stores an agricultural field map MP2 indicating the outline (outer shape) registered by the map registration unit 48 . That is, the server storage unit 42 stores the farm field map MP2 and data indicating the outline of the farm field (data for representing a predetermined farm field). Specifically, the server storage unit 42 stores the field map MP2 and the data indicating the outline of the field in association with the coordinates. Further, the server storage unit 42 stores the farm field map MP2 and the data indicating the outline of the farm field in association with the names of workers and places. For example, the server storage unit 42 associates one of the farm field maps MP2 with the farm field A, or associates the office C where the manager is located with the coordinates of the office C, and stores them as the first location.

When the position information of the working machine 1 and the position information of the worker are sent, and if the farm field map MP2 including the position information is registered, the abnormality management device 40 changes the location of the farm map MP2 to the second location. set to
A series of flows of the support system for the work machine 1 when an abnormality occurs in the work machine 1 will be described below.

First, mainly using FIG. 6A, a series of flow of the working machine 1 in the support system for the working machine 1 will be described. The control device 21 confirms whether or not there is an abnormality in the work machine 1 (S1). Specifically, the control device 21 confirms whether or not notification information has been transmitted from the abnormality detection section 25 . When the abnormality detection unit 25 detects a failure or abnormality of an electrical component or a failure or abnormality of the work device 2, the abnormality detection unit 25 transmits notification information to the control device 21, and the control device 21 transmits the notification information. The occurrence of an abnormality is confirmed by receiving it.

When the control device 21 confirms that the working machine 1 has an abnormality (S1, Yes), the control device 21 controls the transmission device 5 and the like to stop the working machine 1 (S2). When the work machine 1 is stopped, the control device 21 transmits an abnormality from the vehicle communication section 24 to the communication device 51A of the first mobile terminal 30A (S3).
The control device 21 confirms whether the release switch 56A has been operated from the communication device 51A of the first mobile terminal 30A (S4). Specifically, the control device 21 checks whether or not the vehicle communication unit 24 has received a release signal (indicating that the release switch 56A has been operated) from the communication device 51A. When the control device 21 confirms that the release switch 56A has been operated from the communication device 51A of the first portable terminal 30A (S4, Yes), the control device 21 excludes the received abnormality from the conditions for stopping the working machine 1, and performs the work. The stop of the machine 1 is released (S5).

Next, mainly using FIG. 6B, a series of flows of the first mobile terminal 30A in the support system for the work machine 1 will be described. 53 A of abnormality acquisition parts confirm whether 51 A of communication apparatuses received the alerting|reporting information from the vehicle communication part 24 (S10). When the communication device 51A has received the notification information (S10, Yes), the abnormality acquiring unit 53A acquires the notification information received by the communication device 51A (S11, first step). The anomaly acquiring unit 53A acquires an anomaly and position information of the work implement 1 based on the acquired notification information. When the abnormality acquisition unit 53A acquires the abnormality of the work machine 1, the position detection device 50A receives the satellite signal transmitted from the positioning satellite, and based on the satellite signal, determines the position of the first mobile terminal 30A, that is, the first The position of the worker carrying the portable terminal 30A is detected (S12). The communication device 51A associates the abnormality of the work machine 1 acquired by the abnormality acquisition unit 53A with the position of the work machine 1 sent from the work machine 1 and the position of the worker detected by the position detection device 50A. It is transmitted to the outside (abnormality management device 40) (S13).

The terminal control device 31 causes the display unit 52A to display the request switch 54A (S14). The terminal control device 31 confirms whether or not the instruction unit 46 of the abnormality management device 40 has instructed to display the release switch 56A (S15). Specifically, the terminal control device 31 confirms whether or not the communication device 51A has received a display instruction signal (to display the release switch 56A) from the server communication section 44 of the abnormality management device 40 . When instructed to display the release switch 56A from the instruction unit 46 (S15, Yes), the terminal control device 31 causes the display unit 52A to display the release switch 56A (S16). The terminal control device 31 confirms whether the release switch 56A is operated (S17). When the release switch 56A has been operated (S17, Yes), the communication device 51A transmits a release signal (indicating that the release switch 56A has been operated) to the vehicle communication unit 24, and the terminal control device 31 operates the release switch. 56A is hidden (S18).

The terminal control device 31 confirms whether the request switch 54A has been operated (S19). When the request switch 54A is operated (S19, Yes), the communication device 51A transmits a request signal (requesting support for anomaly) to the anomaly management device 40, and the terminal control device 31 turns the request switch 54A to the non-operating state. display (S20, second step). When the terminal control device 31 hides the request switch 54A, the selection unit 55A causes the display unit 52A to display a plurality of support locations as support destination candidates (S21). The terminal control device 31 confirms whether or not one of the plurality of support locations has been selected (S22). Specifically, the terminal control device 31 confirms whether the candidate block 81A is in the selected state and whether the decision button 82A has been operated. When the first portable terminal 30A is operated and one support place is selected from among the plurality of support places (S22, Yes), the communication device 51A transmits the one support place to the server communication unit 44. (S23, third step). That is, the communication device 51A transmits one support location selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. Specifically, when the first place is selected as one support place from among the plurality of support places, the communication device 51A transmits the first place to the support source R. On the other hand, when the second place is selected as one support place among the plurality of support places, the communication device 51A transmits the position information corresponding to the second place to the support source R. For example, if the second location is a field in which the working machine 1 with an abnormality is present, the communication device 51A transmits the position information sent from the working machine 1 . Alternatively, if the second location is a field where there is a worker who was working with the work machine 1 in which the abnormality occurred, the communication device 51A transmits the position information detected by the position detection device 50A of the first mobile terminal 30A. do. Further, when the second place is a field where there is a worker other than the worker who was working with the work machine 1 in which the abnormality occurred, the communication device 51A is connected to the second place owned by the other worker. 2 Transmit the location information detected by the location detection device 50A of the mobile terminal 30B.

A series of flows of the abnormality management device 40 in the support system for the work machine 1 will be described mainly with reference to FIG. 6C. The importance determination unit 45 checks whether or not the abnormality of the working machine 1 is received from the first mobile terminal 30A (S30). Specifically, the importance determination unit 45 confirms whether or not the server communication unit 44 has received from the communication device 51A the information that associates the abnormality of the work implement 1 with the position of the worker. When the importance determination unit 45 confirms that the abnormality of the working machine 1 is received from the first mobile terminal 30A (S30, Yes), the importance determination unit 45 determines that the importance of the abnormality is equal to or greater than the first threshold value. (S31). Specifically, the importance determination unit 45 acquires the first threshold from the server storage unit 42 and determines whether the importance of the abnormality is greater than or equal to the first threshold. When the server control device 41 determines that the abnormality is greater than or equal to the first threshold value, that is, is greater than or equal to the predetermined importance (S31, Yes), the instruction unit 46 instructs the supporter of the support source R to select one of a plurality of support locations. An instruction is given to the support location to provide support (S32). Specifically, the instruction unit 46 directs the supporter to one preset support location among the plurality of support locations stored in the server storage unit 42 via the server communication unit 44. instruct to do so. The instruction unit 46 transmits information including the position information of one of the support locations and the abnormality of the work machine 1 to the terminal possessed by the supporter of the support source R, thereby instructing the supporter of the support source R to Instruct to provide support to one support location. In addition, the notification unit 47 notifies the worker or manager of the support destination that the supporter is heading for support (S33). Specifically, for example, the notification unit 47 sends the second mobile terminal 30B possessed by the worker to be supported or the management terminal 60 of the administrator via the server communication unit 44 to the work machine 1, Information on the abnormality of the working machine 1, the worker requesting assistance, and the assistance person is transmitted.

Further, when the server control device 41 determines that the abnormality is less than the first threshold, ie, less than the predetermined importance (S31, No), the importance determination unit 45 determines that the importance of the abnormality is less than the second threshold. It is determined whether or not there is (S34). Specifically, the importance determination unit 45 acquires the second threshold from the server storage unit 42 and determines whether the importance of the abnormality is less than the second threshold. When the server control device 41 determines that the abnormality is equal to or greater than the second threshold value, that is, is less than the predetermined importance (S34, Yes), the instruction unit 46 instructs the first mobile terminal 30A via the server communication unit 44 to to display the release switch 56A (S35). Specifically, the instruction unit 46 transmits a display instruction signal to the communication device 51A via the server communication unit 44, thereby instructing the first mobile terminal 30A to display the release switch 56A. Further, the server control device 41 checks whether or not a request signal (requesting support for an abnormality) is received from the first portable terminal 30A (S36). If the server communication unit 44 has received a request signal from the communication device 51A (S36, Yes), the abnormality management device 40 confirms whether or not one support location has been received from the first mobile terminal 30A ( S37). Specifically, the abnormality management device 40 confirms whether or not the server communication unit 44 has received one support location from the communication device 51A. If one support place has been received from the first mobile terminal 30A (S37, Yes), the instruction unit 46 instructs the supporter of the support source R to provide support to the one support place (S38, first 4 steps). Specifically, when the one support place is the first place, the instruction unit 46 acquires the position information associated with the one support place from the server storage unit 42 . Further, when the one support place is the second place, the instruction unit 46 acquires the second place from the server storage unit 42 based on the position information of the second place. The instruction unit 46 transmits information including the position information and the abnormality of the working machine 1 to the terminal of the supporter of the support source R, thereby providing support to the supporter of the support source R to the one support location. instruct to do In addition, the notification unit 47 notifies the worker or manager of the support destination that the supporter is heading for support (S39). Specifically, for example, the notification unit 47 sends the second mobile terminal 30B possessed by the worker to be supported or the management terminal 60 of the administrator via the server communication unit 44 to the work machine 1, Information on the abnormality of the working machine 1, the worker requesting assistance, and the assistance person is transmitted.

The support system of the work machine 1 described above includes the abnormality acquisition unit 53A that acquires the abnormality of the work machine 1, the request switch 54A that requests support for the abnormality acquired by the abnormality acquisition unit 53A, and the location of the support destination. A selection unit 55A capable of selecting one support location from a plurality of support locations, and communication for transmitting one support location selected by the selection unit 55A to a support source R when a request is made by a request switch 54A. and a device 51A.

According to the above configuration, the support source R can confirm the intention that the support for the abnormality is requested by operating the request switch 54A. Therefore, it is possible to eliminate the waste of going to support even when support is unnecessary. This makes it possible to go to support only when it is necessary, and to improve efficiency. Further, a predetermined support location can be specified in advance from a plurality of support locations by the selection unit 55A. Therefore, the contact for specifying the support destination can be omitted, and the support source R can quickly go to the support location for support.

Further, the support system for the work machine 1 includes a position detection device 50A for detecting the positions of at least one of the work machine 1, the worker operating the work machine 1, and a worker other than the worker, and a plurality of support devices. A display unit 52A for displaying a predetermined first place set in advance as a place and a second place corresponding to the position detected by the position detection device 50A is provided.
According to the above configuration, the support source R does not go to the position of the work machine 1 or the position of the worker to provide support, but rather to a place including the position of the work machine 1 or the position of the worker, or a predetermined location set in advance. In order to go to the support place for support, and because it is possible to select a support place where a worker other than the worker stays, a person who does not have the authority to correspond with the support source R The waste of responding can be eliminated, and the efficiency of support can be improved.

Further, the support system for the work machine 1 includes an abnormality management device 40 provided in the support source R and capable of communicating with the communication device 51A, and the abnormality management device 40 receives one support location from the communication device 51A. In this case, it has an instruction unit 46 for instructing the supporter of the support source R to provide support to the one support location.
According to the above configuration, since the abnormality management device 40 centrally issues instructions to the supporters, the support source R can manage which supporter is heading to which support destination. Therefore, the support instruction can be given accurately.

Further, when the abnormality acquisition unit 53A acquires an abnormality, the support system for the work machine 1 includes the control device 21 that controls the work machine 1 on the condition of the abnormality, and the control device 21 that excludes the abnormality from the conditions of control performed by the control device 21. and a release switch 56A.
According to the above configuration, even if an abnormality occurs and the control device 21 controls the work machine 1, the control of the work machine 1 is canceled by operating the release switch 56A, that is, the abnormality is canceled. be able to. As a result, it is possible to prevent the working efficiency of the working machine 1 from being lowered by the control of the control device 21 due to an abnormality.

Further, the cancellation switch 56A excludes from the conditions when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance.
According to the above configuration, when the importance of the abnormality is relatively low, the stop of the work machine 1 can be canceled by operating the release switch 56A, and the work by the work machine 1 can be continued.
Further, when the abnormality acquisition unit 53A acquires an abnormality, the controller 21 stops the working machine 1 on the condition of the abnormality, and controls the abnormality when the abnormality acquired by the abnormality acquisition unit 53A is less than a predetermined degree of importance. and a release switch 56A that can be excluded from the conditions of the device 21.

Further, the communication device 51A transmits the anomaly acquired by the anomaly acquisition unit 53A to the anomaly management device 40, and the anomaly management device 40, if the received anomaly has a predetermined degree of importance or higher, informs the supporter of the support source R It has an instruction unit 46 for instructing to provide assistance to any one of a plurality of support locations.
According to the above configuration, when the importance of the abnormality is relatively high, assistance can be provided regardless of the intention of the work implement 1 side. Therefore, the supporter R can more quickly provide support when the abnormality is of high importance, that is, when the degree of urgency is high.

The portable terminal 30 also includes an abnormality acquisition unit 53A that acquires an abnormality of the work machine 1, a request switch 54A that requests assistance for the abnormality acquired by the abnormality acquisition unit 53A, and a plurality of assistance devices that are locations where assistance is provided. A selection unit 55A capable of selecting one support place from places, and a communication device 51A that transmits the one support place selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. , is equipped with

According to the above configuration, the support source R can confirm the intention that the support for the abnormality is requested by operating the request switch 54A. Therefore, it is possible to eliminate the waste of going to support even when support is unnecessary. This makes it possible to go to support only when it is necessary, and to improve efficiency. Further, a predetermined support location can be specified in advance from a plurality of support locations by the selection unit 55A. Therefore, the contact for specifying the support destination can be omitted, and the support source R can quickly go to the support location for support.

In addition, the mobile terminal 30 includes a position detection device 50A that detects a position, a predetermined first location preset as a plurality of support locations, and a second location corresponding to the position detected by the position detection device 50A. and a display unit 52A for displaying.
According to the above configuration, the supporter R does not go to the location of the worker who has the mobile terminal 30 to provide assistance, but rather to a location including the location of the worker or a predetermined assistance location set in advance. This makes it easier to identify recipients of support.

Further, the support method for the work machine 1 includes a first step of acquiring an abnormality of the work machine 1, a second step of requesting assistance for the abnormality acquired in the first step when the request switch 54A is operated, A third step of selecting one support location from a plurality of support locations that are locations of support destinations; and one support selected in the third step when support is requested in the second step and a fourth step of transmitting the location to the support source R.

According to the above configuration, the support source R can confirm the intention that the support is requested, and it is possible to eliminate the waste of going to the support even when the support is unnecessary. This makes it possible to go to support only when it is necessary, and to improve efficiency. Also, a predetermined support location can be specified in advance from a plurality of support locations. Therefore, the contact for specifying the support destination can be omitted, and the support source R can quickly go to the support location for support.

In addition, it is good also as a structure which includes the position of the working machine 1, and a worker's position as a several support place.
[Second embodiment]
FIG. 7 shows another embodiment (second embodiment) of the support system for work machine 1 . In the following, the support system for the working machine 1 of the second embodiment will be described with a focus on the configuration different from that of the above-described embodiment (first embodiment), and the same reference numerals will be given to the configurations that are common to the first embodiment. A detailed explanation is omitted. In the first embodiment, the portable terminal 30 possessed by the worker also serves as the display device 70 . It is a display terminal that displays information. Further, in the first embodiment, the mobile terminal 30 carried by the worker is provided with the position detection device 50A, but in the second embodiment, the position detection device is the positioning device 50B provided in the work machine 1 is. The position information of work implement 1 detected by positioning device 50B is transmitted to display device 70 via vehicle communication unit 24 .

The display device 70 is a display terminal provided in the work machine 1 and can display various information about the work machine 1 . As shown in FIG. 7 , the display device 70 has a display control device 71 , a communication device 51 B, a display section 52 B, and a display operation section 73 . The display control device 71 includes a CPU, an electronic circuit, and the like, and performs various controls related to the display device 70 . The display control device 71 has a display storage section 72 . The display storage unit 72 is a non-volatile memory or the like, and stores information or the like received by the communication device 51B.

The communication device 51B is a device that performs wired or wireless communication with the vehicle communication unit 24 and wireless communication with the server communication unit 44 of the abnormality management device 40 . The communication device 51B performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 using, for example, Wi-Fi (Wireless Fidelity, registered trademark). Note that the communication device 51B may perform wireless communication with the vehicle communication unit 24 and the server communication unit 44 through a data communication network, a mobile phone communication network, or the like.

The display unit 52B can display various information stored in the display storage unit 72 and information received by the communication device 51B. The display unit 52B can display screens as shown in FIGS. 8A to 8D, for example.
The display operation unit 73 is a dial switch or an operation button that can operate the display device 70 . The display operation unit 73 can operate the display device 70 by inputting an operation signal to the terminal control device 31 . If the display unit 52B is an operable touch panel or the like, the display device 70 may be operated by operating the display unit 52B instead of the display operation unit 73. FIG.

The display device 70 also includes an abnormality acquisition section 53B, a request switch 54B, a selection section 55B, and a release switch 56B. Abnormality acquiring unit 53B acquires an abnormality of work implement 1 . Specifically, the communication device 51B receives the notification information from the vehicle communication unit 24, and the abnormality acquisition unit 53B acquires the abnormality of the work implement 1 based on the notification information. The abnormality of the working machine 1 is associated with the position (the position of the working machine 1) detected by the positioning device 50B, and is transmitted to the abnormality management device 40 by the communication device 51B.

The request switch 54B is a switch for requesting support for the abnormality acquired by the abnormality acquisition unit 53B. When the request switch 54B is operated, the communication device 51B transmits a request signal to the abnormality management device 40 to request support for the abnormality. In this embodiment, the request switch 54B is an image displayed on the display section 52B of the display device 70, as shown in FIGS. 8B and 8D. If the display section 52B is a touch panel or the like, the request switch 54B can be operated by operating the display section 52B. On the other hand, if the display unit 52B is not a touch panel or the like and the display device 70 has the terminal operation unit 33 in addition to the display unit 52B, the request switch 54B can be operated by operating the terminal operation unit 33. The request switch 54B is displayed on the display section 52B when the abnormality acquiring section 53B acquires an abnormality. On the other hand, when the abnormality acquisition unit 53B has not acquired an abnormality, it is not displayed on the display unit 52B.

In the present embodiment, the request switch 54B is an image displayed on the display unit 52B. 70 or a physical push-button switch provided around the driver's seat 10 of the work machine 1, and is not limited to the above configuration. The request switch 54B is displayed on the display unit 52B when the abnormality acquisition unit 53B acquires an abnormality, and is not displayed on the display unit 52B when the abnormality acquisition unit 53B does not acquire an abnormality. may be displayed in a different display form when the abnormality acquisition unit 53B has not acquired an abnormality, and the display method is not limited to the above configuration.

The selection unit 55B can select one support location from a plurality of support locations that are locations of support destinations. Specifically, the selection unit 55B is composed of a CPU, a program stored in the display storage unit 72, and the like. The selection unit 55B causes the display unit 52B of the display device 70 to display a plurality of support locations as candidates for the support destination. Specifically, for example, the selection unit 55B causes the display unit 52B to display a selection screen W2, as shown in FIG. 8C. The display unit 52B displays the candidate block 81B and the decision button 82B on the selection screen W2. The candidate block 81B is associated with one support place among a plurality of support places, and the one support place is selected by being operated. The candidate block 81B is displayed in a different display mode such as a color change before and after selection. Candidate block 81B includes "field where work machine (you) is" indicating the field where work machine 1 is present, "field where the boss (worker name) is" indicating the field where the worker's boss is, "Administrator's office" indicating office C where work is performed, farm fields A and B, barn D, dealer E, and the like are displayed. The decision button 82B is a button that is operable and is used to determine (confirm) the selection of the support location corresponding to the selected candidate block 81B as one support location to which assistance is requested. Note that the candidate block 81B may be an item of "select other location" in addition to the support location described above, and when the candidate block 81B of "select other location" is selected, another support location is selected. The configuration may be such that the screen transitions to the screen to be displayed. In addition, even if the decision button 82B is not operated, by operating the candidate block 81B, the support location corresponding to the operated candidate block 81B is determined as one support location to which assistance is requested. , and the display of the selection screen W2 is not limited to the above configuration.

One support location selected by the selection unit 55B is transmitted to the support source R (abnormality management device 40) by the communication device 51B when a request is made by the request switch 54B. In other words, the communication device 51B transmits one support location selected by the selection unit 55B to the support source R when a request is made by the request switch 54B. The plurality of support locations includes a first location and a second location. That is, the display unit 52B displays the first place and the second place as the plurality of support places.

The release switch 56B is a switch that can exclude an abnormality from the control conditions performed by the control device 21 . In the present embodiment, the release switch 56B is a switch that can exclude an abnormality from the conditions for stopping the work implement 1 of the control device 21 . When the release switch 56B is operated, the communication device 51B transmits a release signal to the abnormality management device 40 to the effect that support for the abnormality is unnecessary. In this embodiment, the release switch 56B is an image displayed on the display device 70, as shown in FIG. 8D. When the display section 52B is a touch panel or the like, the release switch 56B can be operated by operating the display section 52B. On the other hand, if the display unit 52B is not a touch panel or the like and the display device 70 has a terminal operation unit 33 separate from the display unit 52B, the release switch 56B can be operated by operating the terminal operation unit 33. The release switch 56B is displayed on the display section 52B when the abnormality acquired by the abnormality acquisition section 53B is less than the predetermined importance. On the other hand, if the anomaly acquired by the anomaly acquisition unit 53B has a predetermined importance level or higher, it is not displayed on the display unit 52B. Specifically, when the abnormality acquired by the abnormality acquisition unit 53B is less than the predetermined importance, the display control device 71 causes the display device 70 to display the release switch 56B, and when the abnormality has the predetermined importance or more , the display control device 71 hides the release switch 56B.

In the present embodiment, the cancel switch 56B is an image displayed on the display device 70, but the cancel switch 56B only needs to be capable of canceling the support for the abnormality acquired by the abnormality acquisition unit 53B. 70 or a physical push-button switch provided around the driver's seat 10 of the work machine 1, and is not limited to the above configuration. Further, in the present embodiment, the release switch 56B is displayed on the display unit 52B when the abnormality acquired by the abnormality acquisition unit 53B is less than the predetermined importance, and when the abnormality is greater than or equal to the predetermined importance, the display unit Although not displayed in 52B, the release switch 56B may be displayed in a different display form when the abnormality is of a predetermined importance or higher, or may be displayed in a form that is always displayed when an abnormality occurs. and the display method is not limited to the above configuration.

A series of flows of the support system for the work machine 1 when an abnormality occurs in the work machine 1 will be described below.
First, mainly using FIG. 9A, a series of flow of the working machine 1 in the support system for the working machine 1 will be described. The control device 21 confirms whether or not there is an abnormality in the work machine 1 (S51). Specifically, the control device 21 confirms whether or not notification information has been transmitted from the abnormality detection section 25 . When the abnormality detection unit 25 detects a failure or abnormality of an electrical component or a failure or abnormality of the work device 2, the abnormality detection unit 25 transmits notification information to the control device 21, and the control device 21 transmits the notification information. The occurrence of an abnormality is confirmed by receiving it.

When the control device 21 confirms that the work machine 1 has an abnormality (S51, Yes), the control device 21 stops the work machine 1 (S52). When the work machine 1 is stopped, the control device 21 transmits an abnormality from the vehicle communication section 24 to the communication device 51B of the display device 70 (S53).
The control device 21 confirms whether the release switch 56B has been operated from the communication device 51B of the display device 70 (S54). Specifically, the control device 21 confirms whether or not the vehicle communication unit 24 has received from the communication device 51B that the release switch 56B has been operated. When the control device 21 confirms that the release switch 56B has been operated from the communication device 51B of the display device 70 (S54, Yes), the control device 21 excludes the received condition from the conditions for stopping the work machine 1, is released (S55).

Next, mainly using FIG. 9B, a series of flow of the display device 70 in the support system of the working machine 1 will be described. The abnormality acquisition unit 53B confirms whether or not the communication device 51B has received the notification information from the vehicle communication unit 24 (S60). If the communication device 51B has received the notification information (S60, Yes), the abnormality acquiring unit 53B acquires the notification information received by the communication device 51B (S61, first step). Abnormality acquisition unit 53B acquires an abnormality of work implement 1 based on the acquired notification information. When the abnormality acquisition unit 53B acquires the abnormality of the work implement 1, the positioning device 50B receives the satellite signal transmitted from the positioning satellite, and based on the satellite signal, determines the position of the display device 70, that is, the display device 70. The position of the work machine 1 provided is detected (S62). The communication device 51B associates the abnormality of the work machine 1 acquired by the abnormality acquisition unit 53B with the position of the work machine 1 detected by the positioning device 50B, and transmits them to the outside (the abnormality management device 40) (S63).

The display control device 71 causes the display section 52B to display the request switch 54B (S64). The display control device 71 checks whether an instruction to display the release switch 56B has been given by the instruction unit 46 of the abnormality management device 40 (S65). Specifically, the display control device 71 confirms whether or not the communication device 51B has received a display instruction signal (to display the release switch 56B) from the server communication section 44 of the abnormality management device 40 . When instructed to display the release switch 56B from the instruction unit 46 (S65, Yes), the display control device 71 causes the display unit 52B to display the release switch 56B (S66). The display control device 71 confirms whether the release switch 56B is operated (S67). When the release switch 56B has been operated (S67, Yes), the communication device 51B transmits a release signal (indicating that the release switch 56B has been operated) to the vehicle communication unit 24, and the display control device 71 operates the release switch. 56B is hidden (S68).

The display control device 71 confirms whether the request switch 54B has been operated (S69). When the request switch 54B has been operated (S69, Yes), the communication device 51B transmits a request signal (requesting support for anomaly) to the anomaly management device 40, and the display control device 71 turns the request switch 54B to the non-operating state. display (S70, second step). When the display control device 71 hides the request switch 54B, the selection unit 55B causes the display unit 52B to display a plurality of support locations as support destination candidates (S71). The display control device 71 confirms whether or not one of the plurality of support locations has been selected (S72). Specifically, the display control device 71 confirms whether the candidate block 81B is in the selected state and whether the enter button 82B has been operated. When the first portable terminal 30A is operated and one support place is selected from among the plurality of support places (S72, Yes), the communication device 51B transmits the one support place to the server communication unit 44. (S73, third step). That is, the communication device 51B transmits one support location selected by the selection unit 55B to the support source R when a request is made by the request switch 54B.

A series of flows of the abnormality management device 40 in the support system for the work machine 1 will be described mainly with reference to FIG. 9C. The importance determination unit 45 checks whether or not the abnormality of the work implement 1 is received from the display device 70 (S80). Specifically, when the server communication unit 44 receives the information in which the abnormality of the work implement 1 and the position of the work implement 1 detected by the positioning device 50B are associated with each other, the server communication unit 44 receives the information. check whether there is When the importance determination unit 45 confirms that the abnormality of the working machine 1 is received from the display device 70 (S80, Yes), the importance determination unit 45 determines that the importance of the abnormality is equal to or greater than the first threshold. (S81). Specifically, the importance determination unit 45 acquires the first threshold from the server storage unit 42 and determines whether the importance of the abnormality is greater than or equal to the first threshold. When the server control device 41 determines that the abnormality is greater than or equal to the first threshold value, that is, is greater than or equal to the predetermined importance (S81, Yes), the instruction unit 46 instructs the supporter of the support source R to select one of a plurality of support locations. An instruction is given to the support location to provide support (S82). Specifically, the instruction unit 46 directs the supporter to one preset support location among the plurality of support locations stored in the server storage unit 42 via the server communication unit 44. instruct to do so. The instruction unit 46 transmits information including the position information of one of the support locations and the abnormality of the work machine 1 to the terminal possessed by the supporter of the support source R, thereby instructing the supporter of the support source R to Instruct to provide support to one support location. In addition, the notification unit 47 notifies the worker or manager of the support destination that the supporter is heading for support (S83). Specifically, for example, the notification unit 47 sends the second mobile terminal 30B possessed by the worker to be supported or the management terminal 60 of the administrator via the server communication unit 44 to the work machine 1, Information on the abnormality of the working machine 1, the worker requesting assistance, and the assistance person is transmitted.

Further, when the server control device 41 determines that the abnormality is less than the first threshold, ie, less than the predetermined importance (S81, No), the importance determination unit 45 determines that the importance of the abnormality is less than the second threshold. It is determined whether or not there is (S84). Specifically, the importance determination unit 45 acquires the second threshold from the server storage unit 42 and determines whether the importance of the abnormality is less than the second threshold. If the server control device 41 determines that the abnormality is equal to or greater than the second threshold value, that is, is less than the predetermined importance (S84, Yes), the instruction unit 46 causes the display device 70 to cancel the request via the server communication unit 44. An instruction is given to display the switch 56B (S85). Specifically, the instruction unit 46 instructs the display device 70 to display the release switch 56B by transmitting a display instruction signal to the communication device 51B via the server communication unit 44 . The server control device 41 also checks whether or not a request signal (indicating a request for support for an abnormality) is received from the display device 70 (S86). When the server communication unit 44 has received the request signal from the communication device 51B (S86, Yes), the abnormality management device 40 confirms whether or not one support location has been received from the display device 70 (S87). . Specifically, the abnormality management device 40 confirms whether or not the server communication unit 44 has received one support location from the communication device 51B. If one support place has been received from the display device 70 (S87, Yes), the instruction unit 46 instructs the supporter of the support source R to provide support to the one support place (S88, fourth step). ). Specifically, the instruction unit 46 acquires position information associated with one support location from the server storage unit 42 . Specifically, when the first place is selected as one support place from among the plurality of support places, the communication device 51B transmits the first place to the support source R. On the other hand, when the second place is selected as one support place among the plurality of support places, the communication device 51B transmits the position information corresponding to the second place to the support source R. For example, if the second location is a field where there is a worker working with the work machine 1 in which the abnormality has occurred, the communication device 51B transmits the position information detected by the positioning device 50B of the work machine 1 . Further, when the second place is a field where there is a worker other than the worker who was working with the work machine 1 in which the abnormality occurred, the communication device 51B can The position information detected by the position detection device 50A of the terminal 30 is transmitted. The instruction unit 46 transmits information including the position information and the abnormality of the working machine 1 to the terminal of the supporter of the support source R, thereby providing support to the supporter of the support source R to the one support location. instruct to do In addition, the notification unit 47 notifies the worker or manager of the support destination that the supporter is going for support (S89). Specifically, for example, the notification unit 47 sends the work machine 1, work machine 1 abnormality, the worker requesting assistance, and the information of the supporter.

The display device 70 of the work machine 1 described above includes an abnormality acquisition unit 53B that acquires an abnormality of the work machine 1, a request switch 54B that requests support for the abnormality acquired by the abnormality acquisition unit 53B, and a When a request is made by a selection unit 55B capable of selecting one support location from a plurality of support locations and by a request switch 54B, one support location selected by the selection unit 55B is transmitted to the support source R. and a communication device 51B.

According to the above configuration, the supporter R can confirm the intention that the support is requested by operating the request switch 54B. Therefore, it is possible to eliminate the waste of going to support even when support is unnecessary. This makes it possible to go to support only when it is necessary, and to improve efficiency. Further, a predetermined support location can be specified in advance from a plurality of support locations by the selection unit 55B. Therefore, the contact for specifying the support destination can be omitted, and the support source R can quickly go to the support location for support.

Further, the display device 70 of the working machine 1 displays a predetermined first location preset as a plurality of support locations, and a second location corresponding to the position detected by the positioning device 50B provided on the working machine 1. A display unit 52B for displaying is provided.
According to the above configuration, the support source R does not only go to the position of the work machine 1 to provide support, but also to a place including the position of the work machine 1 or the worker's position, or a predetermined support place set in advance. This makes it easier to identify support recipients.

In addition, it is good also as a structure which includes the position of the working machine 1, and a worker's position as a several support place.
Although the present invention has been described above, it should be considered that the embodiments disclosed this time are illustrative in all respects and not restrictive. The scope of the present invention is indicated by the scope of the claims rather than the above description, and is intended to include all modifications within the scope and meaning equivalent to the scope of the claims.

1 Work machine (tractor)
21 control device 30 portable terminal 40 fault management device (server)
46 instruction unit 50A position detection device 50B position detection device (positioning device)
51A communication device 51B communication device 52A display unit 52B display unit 53A abnormality acquisition unit 53B abnormality acquisition unit 54A request switch 54B request switch 55A selection unit 55B selection unit 56A release switch 70 display device R support source

Claims (11)

an abnormality acquisition unit that acquires an abnormality of the work machine;
a request switch for requesting support for the abnormality acquired by the abnormality acquisition unit;
a selection unit capable of selecting one support location from a plurality of support locations, which are locations of the support destination;
a communication device that transmits the one support location selected by the selection unit to a support source when a request is made by the request switch;
Assistance system for implements equipped with a position detection device that detects the position of at least one of the work machine, a worker operating the work machine, and a worker other than the worker;
a display unit that displays a predetermined first location preset as the plurality of support locations and a second location corresponding to the location detected by the location detection device;
The work machine support system according to claim 1, comprising: An abnormality management device provided at the support source and capable of communicating with the communication device,
2. The abnormality management device has an instruction unit that, when receiving the one support place from the communication device, instructs the supporter of the support source to provide support to the one support place. 2. The work machine support system according to 2 above. a control device that, when the abnormality acquiring unit acquires an abnormality, controls the working machine on the condition of the abnormality;
a release switch capable of excluding the abnormality from the conditions of the control performed by the control device;
The work machine support system according to any one of claims 1 to 3, comprising: 5. The work machine support system according to claim 4, wherein the cancellation switch excludes the abnormality from the condition when the abnormality acquired by the abnormality acquisition unit is less than a predetermined degree of importance. An abnormality management device provided at the support source and capable of communicating with the communication device,
The communication device transmits the anomaly acquired by the anomaly acquisition unit to the anomaly management device,
The abnormality management device has an instruction unit that instructs the supporter of the support source to provide support to one of the plurality of support locations when the received abnormality has a predetermined degree of importance or higher. The work machine support system according to any one of claims 1 to 5. an abnormality acquisition unit that acquires an abnormality of the work machine;
a request switch for requesting support for the abnormality acquired by the abnormality acquisition unit;
a selection unit capable of selecting one support location from a plurality of support locations, which are locations of the support destination;
a communication device that transmits the one support location selected by the selection unit to a support source when a request is made by the request switch;
A mobile device equipped with a position detection device that detects a position;
a display unit that displays a predetermined first location preset as the plurality of support locations and a second location corresponding to the location detected by the location detection device;
The mobile terminal according to claim 7, comprising: an abnormality acquisition unit that acquires an abnormality of the work machine;
a request switch for requesting support for the abnormality acquired by the abnormality acquisition unit;
a selection unit capable of selecting one support location from a plurality of support locations, which are locations of the support destination;
a communication device that transmits the one support location selected by the selection unit to a support source when a request is made by the request switch;
A working machine display device. A display unit for displaying a predetermined first location set in advance as the plurality of support locations and a second location corresponding to a position detected by a position detection device provided on the work machine. 10. The display device of the work machine according to 9. a first step in which the abnormality acquiring unit acquires an abnormality of the working machine;
a second step in which, when the request switch is operated, the request switch requests assistance for the abnormality obtained in the first step;
a third step in which a selection unit selects one support location from a plurality of support locations that are locations of the support destination;
a fourth step in which the communication device transmits the one support location selected in the third step to a support source when the request for support is made in the second step;
A support method for a work machine equipped with a

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