JP2020107997A - Working machine support system, mobile terminal, working machine display device and method for supporting working machine - Google Patents

Abstract

To enable a support source to quickly direct to a support place when support is necessary, and to carry out the support.SOLUTION: A working machine support system comprises: an abnormality acquisition unit which acquires the abnormality of a working machine; a request switch which requests the support of the abnormality acquired by the abnormality acquisition unit; a selection unit which can select one support place from among a plurality of support places which are the support destination places of the support; and a communication device which, when a request is made by the request switch, transmits one support place selected by the selection unit, to the support source. The working machine support system further comprise: a position detection device which detects a position of at least one of the working machine, the operator who operates the working machine and a different operator from the operator; and a display unit which displays predetermined first places, which are preset as the plurality of support places, and a second place corresponding to the position detected by the position detection device.SELECTED DRAWING: Figure 1

Description

The present invention relates to a work machine support system, a mobile terminal, a work machine display device, and a work machine support method.

BACKGROUND ART Conventionally, a communication system for a work machine disclosed in Patent Document 1 carries an acquisition unit that acquires notification information output to a vehicle-mounted network of the work machine, and carries the notification information when the acquisition unit acquires the notification information. The terminal includes an identifier setting unit that is set as a communication identifier that can be acquired by the terminal, and a communication unit that transmits the communication identifier set by the identifier setting unit to the outside by wireless communication. , The communication identifier is set as an identifier indicating that a trouble has occurred, the communication unit transmits the communication identifier to the outside by wireless communication, and the mobile terminal notifies the communication identifier that the trouble has occurred. When it is indicated, the abnormality management device that manages the occurrence of the trouble in the working machine is notified.

JP, 2005-192330, A

Since the notification information of Patent Document 1 can be transmitted to the outside as a communication identifier that can be acquired by the mobile terminal, even if wireless communication is not established between the mobile terminal and the communication unit, the notification information is transmitted via the mobile terminal. It is possible to quickly notify the abnormality management device that a trouble has occurred.
However, the supporter who deals with the trouble via the abnormality management device cannot judge whether the owner of the working machine or the worker who has the trouble is seeking assistance. In addition, when providing support, it was necessary to specify the support location of the support, and it was not possible to respond promptly.

The present invention has been made to solve the above-mentioned problems of the conventional technology, and provides a support system for a working machine capable of promptly heading to a support place and performing the support when the support is required. With the goal.

A support system for a work machine according to an aspect of the present invention includes an abnormality acquisition unit that acquires an abnormality of a work machine, a request switch that requests assistance of the abnormality acquired by the abnormality acquisition unit, and a location of a support destination of the support When a request is made by the selection unit that can select one support place from the plurality of support places and the request switch, the one support place selected by the selection unit is transmitted to the support source. And a communication device.

In addition, a support system for a work machine includes a position detection device that detects a position of at least one of the work machine, a worker who operates the work machine, and a worker different from the worker, and the plurality of support devices. A display unit that displays a predetermined first place set as a place and a second place corresponding to the position detected by the position detection device is provided.
Further, the work machine support system includes an abnormality management device provided at the support source and capable of communicating with the communication device, and the abnormality management device receives the one support location from the communication device. , An instruction unit for instructing the supporter of the support source to provide support to the one support location.

In addition, when the abnormality acquisition unit acquires an abnormality, the work machine support system excludes the control device that controls the work machine on the condition of the abnormality and the condition of the control that performs the abnormality on the control device. And a release switch that can be used.
Further, the cancellation switch excludes from the condition when the abnormality acquired by the abnormality acquisition unit is less than a predetermined importance level.

Further, the communication device transmits the abnormality acquired by the abnormality acquisition unit to the abnormality management device, and the abnormality management device, when the received abnormality is equal to or higher than a predetermined importance, the supporter of the support source. Has an instruction unit for instructing assistance to any one of the plurality of assistance locations.
In addition, the mobile terminal, an abnormality acquisition unit that acquires an abnormality of the working machine, a request switch that requests assistance for the abnormality acquired by the abnormality acquisition unit, and a plurality of support locations that are locations of the support destination of the assistance, A selection unit capable of selecting one support location and a communication device that transmits the one support location selected by the selection unit to a support source when a request is made by the request switch ..

In addition, the mobile terminal displays a position detection device that detects a position, a predetermined first place that is preset as the plurality of support places, and a second place that corresponds to the position detected by the position detection device. And a display section that does.
In addition, the display device of the working machine includes an abnormality acquisition unit that acquires an abnormality of the working machine, a request switch that requests assistance of the abnormality acquired by the abnormality acquisition unit, and a plurality of assistances that are locations of the assistance destination of the assistance. A selection unit capable of selecting one support place from a place; and a communication device which, when a request is made by the request switch, transmits the one support place selected by the selection unit to a support source. I have it.

Further, the display device of the work machine displays a predetermined first place preset as the plurality of support places and a second place corresponding to a position detected by a position detection device provided on the work machine. It is equipped with a display section.
In addition, a support method for a work machine includes a first step of acquiring an abnormality of the work machine, a second step of requesting the support of the failure acquired in the first step when a request switch is operated, and the support. The third step of selecting one support location from a plurality of support locations which are the support destinations of the above, and the selection selected in the third step when the support request is made in the second step. A fourth step of transmitting the one support location to the support source.

According to the support system for a work machine described above, when assistance is needed, it is possible to quickly go to the assistance place and provide the assistance.

FIG. 1 is an overall view of a work machine support system according to a first embodiment. It is a figure which shows an example of the screen which the display part of a portable terminal displays in 1st Embodiment. It is a figure which shows an example which the display part of a portable terminal displays a request switch in 1st Embodiment. It is a figure which shows an example which the display part of a portable terminal displays a some assistance place in 1st Embodiment. It is a figure which shows an example which a display part of a portable terminal displays a release switch in 1st Embodiment. It is a figure which shows an example which the display part of a portable terminal displays that it is going to support of a supporter in 1st Embodiment. It is a figure which shows an example of the map registration screen of a management display part in 1st Embodiment. It is a figure which calculates|requires the outline (field map) of a field from a driving locus. It is a figure which calculates|requires the contour (farm field map) of a farm field from the inflection point of a driving locus. It is a figure which calculates a contour (field map) from switch operation at the time of running. It is a figure showing a series of flows of a work machine of a work equipment support system in a 1st embodiment. It is a figure showing a series of flows of the 1st personal digital assistant of the support system of the work machine in a 1st embodiment. It is a figure which shows a series of flows of the abnormality management apparatus of the support system of the working machine in 1st Embodiment. It is the whole working machine support system in a 2nd embodiment. It is a figure which shows an example of the screen which the display part of a display device displays in 2nd Embodiment. It is a figure which shows an example which the display part of a display apparatus displays a request switch in 2nd Embodiment. It is a figure which shows an example which the display part of a display apparatus displays a some assistance place in 2nd Embodiment. It is a figure which shows an example which the display part of a display apparatus displays a release switch in 2nd Embodiment. It is a figure showing a series of flows of a work machine of a work machine support system in a 2nd embodiment. It is a figure which shows a series of flows of the display apparatus of the support system of the working machine in 2nd Embodiment. It is a figure which shows a series of flows of the abnormality management apparatus of the support system of the working machine in 2nd Embodiment. It is a figure showing an example of the field where you are, the field where your boss is, the office where the manager is, a barn, and a dealer. It is an overall side view of the tractor.

An embodiment of the present invention will be described below with reference to the drawings.
[First Embodiment]
FIG. 1 is an overall view of a support system for a work machine 1. The support system for the work machine 1 is a system that transmits an abnormality occurring in the work machine 1 to the abnormality management device 40 via a communication device included in the display device. In the present embodiment, the mobile terminal 30 carried by the worker also serves as the display device.

First, a tractor which is one of the working machines 1 will be described. As shown in FIG. 11, the tractor 1 includes a traveling vehicle 3 having a traveling device 7, a prime mover 6, and a transmission device 5. The traveling device 7 is a device having front wheels 7F and rear wheels 7R. The front wheel 7F may be a tire type or a crawler type. Further, the rear wheel 7R may also be a tire type or a crawler type. The prime mover 6 is a diesel engine, an electric motor, or the like. The speed change device 5 can switch the propulsive force of the traveling device 7 by speed change, and can also switch the traveling device 7 between forward and reverse. A cabin 9 is provided in the traveling vehicle 3, and a driver's seat 10 is provided in the cabin 9. An operating device 16 is provided around the driver's seat 10. The operation device 16 is a device that operates the work machine 1. The operation device 16 includes, for example, a handle, an operation lever, an accelerator pedal, and the like. The handle is a member with which the operator operates the turning of the work machine 1. The operation lever is a member by which an operator operates the work device 2. The accelerator pedal is a member by which an operator operates the rotation speed of the prime mover 6.

Further, an elevating device 8 including a three-point link mechanism or the like is provided at the rear part of the traveling vehicle 3. The working device 2 can be attached to and detached from the lifting device 8. By connecting the work device 2 to the lifting device 8, the work device 2 can be pulled by the traveling vehicle 3. The working device 2 is a tilling device for tilling, a fertilizer spraying device for spraying fertilizer, a pesticide spraying device for spraying pesticides, a harvesting device for harvesting, a mowing device for cutting grass and the like, a diffusing device for spreading grass and the like, A grass collection device for collecting grass and the like, a molding device for molding grass, etc. Note that FIG. 11 shows an example in which a mowing device is attached as the working device 2.

As shown in FIG. 1, the tractor 1 includes a control device 21, a positioning device 50B, a vehicle communication unit 24, and an abnormality detection unit 25. The control device 21 includes a CPU, an electronic circuit, and the like, and performs various controls regarding the work machine 1. The control device 21 includes a control unit 22 and a vehicle storage unit 23. The control unit 22 includes a CPU and the like, and performs various controls regarding the work machine 1. The control unit 22 controls the work device 2 and the traveling device 7, for example, based on the operation information input from the operation device 16. Further, when the working machine 1 has a failure or abnormality of an electrical component, or a failure or abnormality of the working device 2, the control unit 22 (control device 21) controls the working machine 1 on the condition of the abnormality. Specifically, for example, the control unit 22 stops the work machine 1 on the condition of the abnormality. The vehicle storage unit 23 is a non-volatile memory or the like, and stores various information including information on the working machine 1.

The positioning device 50B can detect its own position (positioning information including latitude and longitude) by a satellite positioning system (positioning satellite) such as D-GPS, GPS, GLONASS, Hokuto, Galileo, and Michibiki. That is, the positioning device 50B receives the satellite signal (position of the positioning satellite, transmission time, correction information, etc.) transmitted from the positioning satellite, and based on the satellite signal, the position of the work machine 1 (eg, latitude, longitude). To detect. In the present embodiment, for example, the positioning device 50B is provided on the upper portion (roof) of the cabin 9 of the work machine 1. The position information of the work implement 1 detected by the positioning device 50B is transmitted to the mobile terminal 30 via the vehicle communication unit 24. Note that the positioning device 50B only needs to be able to detect the position of the work machine 1, and its mounting position and configuration are not limited to the above configuration.

The vehicle communication unit 24 is, for example, a device that communicates with the communication device 51A provided in the mobile terminal 30. The vehicle communication unit 24 is a device that performs short-distance or long-distance communication. The vehicle communication unit 24 performs wireless communication with the communication device 51A by Bluetooth (registered trademark) of the communication standard IEEE802.15.1 series. The vehicle communication unit 24 may be configured to perform wired communication with the communication device 51A.

The abnormality detection unit 25 uses various signals (detection signal, switch signal, command signal, etc.) to detect a failure or abnormality of an electrical component, a failure or abnormality of the work device 2, or the like. When the abnormality detection unit 25 detects a failure or abnormality in the electrical component, a failure or abnormality in the work device 2 (detects a trouble), the abnormality detection unit 25 indicates that an abnormality has occurred in the work machine 1. The notification signal (notification information) is output to the in-vehicle network N1 and the notification information is transmitted to the control device 21. The notification information is transmitted to the mobile terminal 30 via the communication device 51A.

The mobile terminal 30 is a terminal carried by an operator, and is configured by, for example, a PC or a smartphone (multifunctional mobile phone) having a relatively high computing capacity. As shown in FIG. 1, the mobile terminal 30 also serves as a display device that transmits an abnormality occurring in the work machine 1 to the abnormality management device 40. The mobile terminal 30 includes a terminal control device 31, a position detection device 50A, a communication device 51A, a display unit 52A, and a terminal operation unit 33.

The terminal control device 31 includes a CPU, an electric circuit, and the like, and performs various controls regarding the mobile terminal 30. The terminal control device 31 has a terminal storage unit 32. The terminal storage unit 32 is a non-volatile memory or the like, and stores information and the like received by the communication device 51A.
Like the positioning device 50B, the position detection device 50A can detect its own position and detect the position of the mobile terminal 30 (for example, latitude and longitude), that is, the position of the worker who owns the mobile terminal 30. ..

The communication device 51A is a device that performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 of the abnormality management device 40. The communication device 51A performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 by, for example, Wi-Fi (Wireless Fidelity, registered trademark). The communication device 51A transmits, for example, the position of the work machine 1 received from the vehicle communication unit 24 to the abnormality management device 40. The communication device 51A may be a device that performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 via a data communication network, a mobile phone communication network, or the like.

The display unit 52A can display various information stored in the terminal storage unit 32 and information received by the communication device 51A. The display unit 52A can display, for example, screens shown in FIGS. 2A to 3.
The terminal operation unit 33 is a dial switch or an operation button that can operate the mobile terminal 30. The terminal operation unit 33 can input an operation signal to the terminal control device 31 and operate the mobile terminal 30. When the display unit 52A is a touch panel or the like that can be operated by the operator's fingertip or the like, the mobile terminal 30 may be operated by operating the display unit 52A instead of the terminal operation unit 33.

In the following description, for convenience of description, the mobile terminal 30 carried by the operator who operates the work machine 1 is described as the first mobile terminal 30A, and a worker who does not operate the work machine 1 (for example, in a different field). The mobile terminal 30 carried by a worker who is working will be described as a second mobile terminal 30B.
As shown in FIG. 1, the abnormality management device (server) 40 is provided in the support source R and gives an instruction by transmitting information to the supporter of the support source R. The abnormality management device 40 includes a server control device 41 and a server communication unit 44. The server control device 41 includes a CPU, an electronic circuit, and the like, and performs various arithmetic processing. In the present embodiment, the server control device 41 has a server storage unit 42. The server storage unit 42 is a non-volatile memory or the like, and stores various programs and the like.

The server communication unit 44 performs wireless communication with the outside including the communication device 51A of the mobile terminal 30 and the supporter by, for example, IEEE 802.11 series Wi-Fi (Wireless Fidelity, registered trademark) which is a communication standard. is there. The server communication unit 44 may perform wireless communication with the communication device 51A via, for example, a mobile phone communication network, a data communication network, a mobile phone communication network, or the like. The server communication unit 44 receives information from the vehicle communication unit 24 via the communication device 51A. For example, the server communication unit 44 receives the position information detected by the position detection device 50A via the communication device 51A.

The server control device 41 has a group registration unit 43. The group registration unit 43 includes a CPU and programs stored in the server storage unit 42. The group registration unit 43 associates a plurality of workers, a manager who manages the workers (for example, a master beam), and the dealer E with each other and registers them in the server storage unit 42. That is, the group registration unit 43 registers a plurality of workers, managers, and dealers E as one group. Further, the group registration unit 43 registers the plurality of workers, the manager, and the dealer E in association with the terminals owned by the plurality of workers, the manager, and the dealer E, respectively. That is, the abnormality management device 40 is associated with the mobile terminal 30 and the worker (worker name) assigned to the mobile terminal 30, and by logging in the mobile device 30 to the abnormality management device 40, the abnormality is detected. The management device 40 can identify the worker assigned to the mobile terminal 30. Further, the abnormality management device 40 is associated with the management terminal 60 used by the administrator and the administrator (administrator name) assigned to the management terminal 60, and logs the management terminal 60 into the abnormality management device 40. By doing so, the abnormality management device 40 can identify the administrator assigned to the management terminal 60. In addition, the abnormality management device 40 is associated with a dealer terminal used by the dealer and a dealer (dealer name) E assigned to the dealer terminal. By logging in the dealer terminal to the abnormality management device 40, The abnormality management device 40 can identify the dealer E assigned to the dealer terminal. That is, the abnormality management device 40 identifies the administrator who manages the worker or the dealer E who sells the work machine 1 operated by the worker, based on the form terminal that the worker possesses. be able to. In the present embodiment, the group registration unit 43 registers a plurality of workers, managers, and dealers E as one group, but in addition to the plurality of workers, managers, and dealers E, the support source R or the supporters of the support source R may be registered as one group, and the configuration of the group is not limited to the above configuration.

When the request switch 54A is operated and the support for the abnormality that has occurred in the work machine 1 is requested, the support system of the work machine 1 according to the present embodiment goes to the place where the support source R is designated. In this way, it is possible to eliminate the waste of going to the support even when the support is unnecessary. Further, in the support system for the work machine 1, when the work machine 1 has an abnormality of a predetermined importance level or higher, the support source R can go to the support without operating the request switch 54A. In the present embodiment, the mobile terminal 30 acquires the abnormality of the work machine 1 and requests the assistance source R to provide assistance from the mobile terminal 30 via the abnormality management device 40.

To describe the mobile terminal 30 in detail, as shown in FIG. 1, the mobile terminal 30 includes an abnormality acquisition unit 53A, a request switch 54A, a selection unit 55A, and a release switch 56A.
The abnormality acquisition unit 53A acquires an abnormality of the work machine 1. Specifically, the communication device 51A receives the notification information from the vehicle communication unit 24, and the abnormality acquisition unit 53A acquires the abnormality of the work machine 1 based on the notification information. The abnormality of the work machine 1 is associated with the position (worker's position) detected by the position detection device 50A and the position information of the work machine 1 sent from the work machine 1, and the communication device 51A uses the abnormality management device. Sent to 40.

The request switch 54A is a switch that requests assistance for the abnormality acquired by the abnormality acquisition unit 53A. When the request switch 54A is operated to make a request, the communication device 51A sends a request signal to the anomaly management device 40 to request the assistance for the anomaly. As shown in FIGS. 2B and 2D, in the present embodiment, the request switch 54A is an image displayed on the display unit 52A. When the display unit 52A is a touch panel or the like, the request switch 54A can be operated by operating the display unit 52A. On the other hand, when the display unit 52A is not a touch panel or the like and the mobile terminal 30 has the terminal operation unit 33 separately from the display unit 52A, the request switch 54A can be operated by operating the terminal operation unit 33. The request switch 54A is displayed on the display unit 52A when the abnormality acquisition unit 53A acquires the abnormality. On the other hand, when the abnormality acquisition unit 53A has not acquired any abnormality, the abnormality is not displayed on the display unit 52A. In the present embodiment, the request switch 54A is an image displayed on the display unit 52A. However, the request switch 54A is only required to be able to perform an operation for requesting the assistance of the abnormality acquired by the abnormality acquisition unit 53A, and the mobile terminal. It may be a physical push button switch provided in 30, and is not limited to the above configuration. The request switch 54A is displayed on the display unit 52A when the abnormality acquisition unit 53A acquires an abnormality, and is not displayed on the display unit 52A when the abnormality acquisition unit 53A does not acquire an abnormality, but the request switch 54A is not displayed. May be displayed in a different display form when the abnormality acquisition unit 53A has not acquired an abnormality, and the display method is not limited to the above configuration.

The selection unit 55A can select one support place from a plurality of support places that are support destinations of support. The selection unit 55A includes a CPU and programs stored in the terminal storage unit 32. The selection unit 55A causes the display unit 52A to display a plurality of support locations as candidates for support destinations of support. Specifically, for example, the selection unit 55A causes the display unit 52A to display the selection screen W1 as shown in FIG. 2C. The display unit 52A displays a candidate block 81A and a decision button 82A on the selection screen W1. The candidate block 81A is associated with one support place out of a plurality of support places, and the one support place is selected by operating. The candidate block 81A is displayed in a different display form such that the color changes before and after selection. As shown in FIG. 10, in the candidate block 81A, for example, "a field with a working machine" indicating a field S with a working machine, and "a field with you (worker name)" showing a field A with a worker" , "Field with boss (worker name)" showing field B where the worker's boss is, "Office with manager" showing office C where the administrator performs office work, field or barn D, dealer E, etc. are displayed. The determination button 82A is a button that is operable and determines (determines) the selection as the support location corresponding to the support request destination of the support location corresponding to the selected candidate block 81A. The fields A, B, office C, barn D, and dealer E in FIG. 10 are shown for convenience of explanation, and the positions of the fields A, B, office C, barn D, and dealer E are not limited.

Note that the candidate block 81A may have an item of “select other place” in addition to the above support place, and when the candidate block 81A of “select other place” is selected, another support place is selected. The configuration may be such that the screen transitions to a screen to be displayed. In addition, the selection of the support location corresponding to the operated candidate block 81A is determined as one support location of the support request destination by operating the candidate block 81A without operating the determination button 82A. May be displayed, and the display of the selection screen W1 is not limited to the above configuration.

The one support location selected by the selection unit 55A is transmitted by the communication device 51A to the support source R (abnormality management device 40) when a request is made by the request switch 54A. In other words, the communication device 51A transmits the one support location selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. The plurality of support locations include a first location and a second location. That is, the display unit 52A displays the first place and the second place as a plurality of support places.

The first place is a predetermined support place set in advance. The first location is a location that is stored in advance in the terminal storage unit 32, and may be configured so that the location can be arbitrarily set by operating the mobile terminal 30. The first place is, for example, an office C where a manager is located, a predetermined farm (for example, farm A, farm B, or the like), a barn D, or the like.
The second place is a support place corresponding to the position detected by the position detection device 50A. In the present embodiment, the second place is displayed as “field with working machine” and “field with you (worker name)”, but the second place is associated with the position coordinates and stored in the terminal. It may be configured to be stored in the unit 32 in advance and be displayed as “field S” and “field A” based on the position coordinates and the position detected by the position detection device 50A.

The release switch 56A is a switch capable of excluding an abnormality from the conditions of the control performed by the control device 21. In the present embodiment, the release switch 56A is a switch that can exclude an abnormality from the stop condition of the work machine 1 of the control device 21. When the release switch 56A is operated, the communication device 51A transmits a release signal, thereby transmitting to the abnormality management device 40 that the support for the abnormality is unnecessary. In the present embodiment, the release switch 56A is an image displayed on the display unit 52A as shown in FIG. 2D. When the display unit 52A is a touch panel or the like, the release switch 56A can be operated by operating the display unit 52A. On the other hand, when the display unit 52A is not a touch panel or the like and the mobile terminal 30 has the terminal operation unit 33 separately from the display unit 52A, the release switch 56A can be operated by operating the terminal operation unit 33. The release switch 56A is displayed on the display unit 52A when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance level. On the other hand, when the abnormality acquired by the abnormality acquisition unit 53A has a predetermined importance level or higher, it is not displayed on the display unit 52A. Specifically, when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance level, the terminal control device 31 displays the release switch 56A on the display unit 52A, and when the abnormality is equal to or higher than the predetermined importance level. The terminal control device 31 hides the release switch 56A.

In addition, in the present embodiment, the release switch 56A is an image displayed on the display unit 52A, but the release switch 56A only needs to be able to perform an operation of releasing the support of the abnormality acquired by the abnormality acquisition unit 53A, and the mobile terminal. It may be a physical push button switch provided in 30, and is not limited to the above configuration. Further, in the present embodiment, the release switch 56A is displayed on the display unit 52A when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance level, and is displayed on the display unit when the abnormality is equal to or higher than the predetermined importance level. Although not displayed on 52A, the release switch 56A may be displayed in a different display form when the abnormality has a predetermined importance level or higher, or is always displayed when the abnormality occurs. The display method is not limited to the above configuration. In addition, when the release switch 56A is always displayed, the operator boarding the work machine 1 determines and operates the release switch 56A. In addition, in the present embodiment, both the mobile terminals 30 of the first mobile terminal 30A and the second mobile terminal 30B include an abnormality acquisition unit 53A, a request switch 54A, a selection unit 55A, and a release switch 56A. However, the second mobile terminal 30B includes at least the position detection device 50A, detects the position of the worker who possesses the second mobile terminal 30B, and transmits the position to the abnormality management device 40. The abnormality acquisition unit 53A, the request switch 54A, the selection unit 55A, and the release switch 56A do not necessarily have to be provided.

The abnormality management device 40 will be described in detail. As illustrated in FIG. 1, the abnormality management device 40 includes an importance degree determination unit 45, an instruction unit 46, and a notification unit 47. The importance determination unit 45, the instruction unit 46, and the notification unit 47 are configured by a CPU, a program stored in the server storage unit 42, and the like. The importance determination unit 45 classifies the abnormality received from the communication device 51A into levels according to preset importance. The degree-of-importance determination unit 45 determines whether the level-divided abnormality is greater than or equal to a predetermined value or less than a predetermined value. Specifically, the importance degree determination unit 45 determines whether the importance degree of the abnormality classified by the level is equal to or more than the first threshold value or less than the second threshold value. The first threshold value and the second threshold value are preset according to the level of importance of abnormality, and are stored in the server storage unit 42. The importance level of the second threshold is less than the importance level of the first threshold. Note that the levels of importance of the first threshold and the second threshold may be changed arbitrarily, and changes of the levels of importance of the first threshold and the second threshold are communicably connected to the abnormality management device 40. It is performed by operating a terminal such as a personal computer (PC), a smartphone (multifunctional mobile phone), or a computer such as a tablet.

The instruction unit 46 includes a CPU and programs stored in the server storage unit 42. The instruction unit 46 instructs the supporter of the support source R to support the support location via the server communication unit 44. Specifically, the instruction unit 46, when receiving one support place from the communication device 51A and when the abnormality received from the communication device 51A is equal to or higher than a predetermined importance level, the instruction unit 46 assists the supporter to the support place. Instruct to do so. Specifically, when the instruction unit 46 receives the one support place from the communication device 51A, the instruction unit 46 instructs the supporter of the support source R to provide support to the one support place. When the importance determination unit 45 determines that the importance of the abnormality received from the communication device 51A is equal to or higher than a predetermined level, the instruction unit 46 asks the supporter of the support source R to support one of the support locations. Instruct to help. In addition, when the importance determination unit 45 determines that the importance of the abnormality received from the communication device 51A is equal to or higher than a predetermined level, the support location indicated by the instruction unit 46 may be any of a plurality of support locations. Alternatively, the support location may be a preset support location among a plurality of support locations. In such a case, the setting of the support location is performed by the management terminal 60 operated by the administrator.

In addition, the instruction unit 46 instructs the first mobile terminal 30A to display the release switch 56A via the server communication unit 44. Specifically, the instruction unit 46 transmits a display instruction signal to the communication device 51A via the server communication unit 44 when the importance of the abnormality received from the communication device 51A is less than the predetermined importance. , And instructs the first mobile terminal 30A to display the release switch 56A.

When the instruction unit 46 instructs the supporter to support the support place, the notification unit 47 notifies the support recipient worker or manager that the supporter is going to support. Specifically, for example, as shown in FIG. 3, the notification unit 47 is displayed on the second mobile terminal 30B held by the worker who is the support destination or the management terminal 60 of the manager via the server communication unit 44. On the other hand, the information of the working machine 1, the abnormality of the working machine 1, the worker who requested the support, and the supporter is transmitted. Specifically, when the instruction unit 46 instructs the supporter to support the support location, the notification unit 47 causes the working machine 1 in which the abnormality has occurred and the working machine 1 based on the abnormality received from the communication device 51A. Get anomalies. In addition, the notification unit 47 identifies the worker who has requested the support based on the mobile terminal 30 that has transmitted the request signal (to request the support for the abnormality) and the information stored in the server storage unit 42. .. As a result, the notification unit 47 sends the work machine 1 and the work machine 1 to the second mobile terminal 30</b>B possessed by the support recipient worker and the management terminal 60 of the manager via the server communication unit 44. Information on anomalies, workers who have requested support, and supporters is transmitted. The information transmitted by the notification unit 47 to the second mobile terminal 30B and the management terminal 60 may include the arrival time of the supporter, the time required for support, and the like, and is not limited to the above-described information.

The server control device 41 has a map registration unit 48 for setting a plurality of support places which are support destinations of support. The map registration unit 48 includes a CPU and programs stored in the server storage unit 42. The map registration unit 48 registers, in the server storage unit 42, the contour of a predetermined field, for example, the position corresponding to the contour of the predetermined field, the position coordinates, the worker, and the like in association with each other.

Hereinafter, the setting of the first place and the second place of the plurality of support places will be described in detail. The administrator sets the first location using the management terminal 60. The management terminal 60 is a terminal such as a computer such as a personal computer (PC), a smart phone (multifunctional mobile phone), or a tablet that is communicatively connected to the abnormality management device 40, and is a personal assigned to an administrator who manages agricultural work. A computer (PC) or the like. The management terminal 60 includes a management control device 61 that performs various controls related to the management device, a management communication unit 62 that wirelessly communicates with the communication device 51A and the server communication unit 44, and a management display unit 63 that displays various information. have. The management display unit 63 has a display screen configured by any one of a liquid crystal panel, a touch panel, and other panels, and in addition to information for supporting work, various information regarding the tractor 1 and the work device 2. Can be displayed.

In the following description, the case where the field is registered as the first place will be described as an example. As shown in FIG. 4, when a worker (driver) performs a predetermined operation on the management display unit 63, the map registration unit 48 displays the map registration screen M1 on the management display unit 63 of the management display unit 63. To do. On the map registration screen M1, field identification information such as a map MP1 including a field, a vehicle body position VP1 of the tractor 1, a field name and a field management number are displayed. The map MP1 is associated with position information such as latitude and longitude in addition to image data showing a field. When the tractor 1 enters the field and goes around the field, the current vehicle body position VP1 detected by the positioning device 50B when the tractor 1 goes around is displayed on the map registration screen M1. When the tractor 1 completes the orbit in the field and the registration button 49 displayed on the map registration screen M1 is selected, as shown in FIG. The travel locus K1 obtained from the vehicle body position is used as the contour (outer shape) H1 of the field, and the field map MP2 represented by the contour H1 is registered together with the field identification information.

As shown in FIG. 5B, the map registration unit 48 calculates an inflection point from the traveling locus indicated by the vehicle body position VP1 and registers the contour K2 connecting the inflection points as the field contour H1 (field map MP2). Alternatively, as shown in FIG. 5C, when the tractor 1 orbits, the driver or the like designates the end of the field by a switch or the like provided on the tractor 1, and a contour K3 connecting the designated ends. May be registered as the contour H1 (field map MP2). The method of registering the support place (field) described above is an example, and there is no limitation such as separately registering an arbitrary field using the map information of the field. The contour of the field, that is, the field map MP2, may be expressed by other expressions, whether it is the data shown by the position (latitude, longitude) or the data shown by the coordinate system (X axis, Y axis). It may be the data shown.

The server storage unit 42 stores the field map MP2 indicating the contour (outer shape) registered by the map registration unit 48. That is, the server storage unit 42 stores the farm field map MP2 and data indicating the contour of the farm field (data for representing a predetermined farm field). Specifically, the server storage unit 42 stores the farm field map MP2 and the data indicating the contour of the farm field in association with the coordinates. Further, the server storage unit 42 stores the farm field map MP2 and the data indicating the contour of the farm field in association with the names of workers and places. For example, the server storage unit 42 stores one of the farm field maps MP2 as the first location by associating it with the farm field A or associating the office C where the manager is located with the coordinates of the office C.

When the position information of the working machine 1 and the position information of the worker are sent, the abnormality management device 40 sets the location of the field map MP2 to the second location when the field map MP2 including the location information is registered. Set to.
Hereinafter, a series of flows of the support system for the working machine 1 when an abnormality occurs in the working machine 1 will be described.

First, a series of flows of the work machine 1 in the support system for the work machine 1 will be described mainly with reference to FIG. 6A. The control device 21 confirms whether or not an abnormality has occurred in the work machine 1 (S1). Specifically, the control device 21 confirms whether the notification information is transmitted from the abnormality detection unit 25. When the abnormality detection unit 25 detects a failure or abnormality of an electrical component, a failure or abnormality of the work device 2, the abnormality detection unit 25 transmits notification information to the control device 21, and the control device 21 notifies the notification information. Confirm the occurrence of abnormality by receiving.

When it is confirmed that the working machine 1 is abnormal (S1, Yes), the control device 21 controls the transmission 5 and the like to stop the working machine 1 (S2). When the work device 1 is stopped, the control device 21 transmits an abnormality from the vehicle communication unit 24 to the communication device 51A of the first mobile terminal 30A (S3).
The control device 21 confirms whether the release switch 56A has been operated from the communication device 51A of the first mobile terminal 30A (S4). Specifically, the control device 21 confirms whether or not the vehicle communication unit 24 has received a release signal (indicating that the release switch 56A has been operated) from the communication device 51A. When confirming that the release switch 56A has been operated from the communication device 51A of the first mobile terminal 30A (S4, Yes), the control device 21 excludes the received abnormality from the condition for stopping the work machine 1, and performs the work. The stoppage of the machine 1 is released (S5).

Next, a series of flows of the first mobile terminal 30A in the support system for the work machine 1 will be described mainly with reference to FIG. 6B. The abnormality acquisition unit 53A confirms whether the communication device 51A has received the notification information from the vehicle communication unit 24 (S10). When the communication device 51A receives the notification information (S10, Yes), the abnormality acquisition unit 53A acquires the notification information received by the communication device 51A (S11, first step). The abnormality acquisition unit 53A acquires the abnormality and the position information of the work machine 1 based on the acquired notification information. When the abnormality acquisition unit 53A acquires the abnormality of the work implement 1, the position detection device 50A receives the satellite signal transmitted from the positioning satellite, and based on the satellite signal, the position of the first mobile terminal 30A, that is, the first portable terminal 30A. The position of the worker who carries the mobile terminal 30A is detected (S12). The communication device 51A associates the abnormality of the work machine 1 acquired by the abnormality acquisition unit 53A with the position of the work machine 1 sent from the work machine 1 and the position of the worker detected by the position detection device 50A in association with each other. It is transmitted to the outside (the abnormality management device 40) (S13).

The terminal control device 31 causes the display unit 52A to display the request switch 54A (S14). The terminal control device 31 confirms whether the instruction unit 46 of the abnormality management device 40 has instructed to display the release switch 56A (S15). Specifically, the terminal control device 31 confirms whether or not the communication device 51A receives a display instruction signal (to display the release switch 56A) from the server communication unit 44 of the abnormality management device 40. When it is instructed to display the release switch 56A from the instruction unit 46 (S15, Yes), the terminal control device 31 causes the display unit 52A to display the release switch 56A (S16). The terminal control device 31 confirms whether the release switch 56A is operated (S17). When the release switch 56A is operated (S17, Yes), the communication device 51A transmits a release signal (indication that the release switch 56A has been operated) to the vehicle communication unit 24, and the terminal control device 31 causes the release switch to operate. 56A is hidden (S18).

The terminal control device 31 confirms whether the request switch 54A has been operated (S19). When the request switch 54A is operated (S19, Yes), the communication device 51A transmits a request signal (to request assistance for the abnormality) to the abnormality management device 40, and the terminal control device 31 turns off the request switch 54A. Display (S20, second step). When the terminal control device 31 hides the request switch 54A, the selection unit 55A causes the display unit 52A to display a plurality of support locations as candidates for support destinations of support (S21). The terminal control device 31 confirms whether one support place is selected from the plurality of support places (S22). Specifically, the terminal control device 31 confirms whether the candidate block 81A is in the selected state and the decision button 82A has been operated. When the first mobile terminal 30A is operated and one support location is selected from the plurality of support locations (S22, Yes), the communication device 51A transmits the one support location to the server communication unit 44. (S23, third step). That is, the communication device 51A transmits one support location selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. Specifically, when the first place is selected as one of the plurality of support places, the communication device 51A transmits the first place to the support source R. On the other hand, when the second place is selected as one of the plurality of support places, the communication device 51A transmits the position information corresponding to the second place to the support source R. For example, when the second place is a field where the working machine 1 in which an abnormality has occurred is present, the communication device 51A transmits the position information sent from the working machine 1. Alternatively, when the second place is a field where there is a worker who is working with the working machine 1 in which the abnormality has occurred, the communication device 51A transmits the position information detected by the position detection device 50A of the first mobile terminal 30A. To do. In the case where the second place is a field where there is a worker different from the worker who was working on the working machine 1 in which the abnormality has occurred, the communication device 51A is the first one owned by the different worker. 2 The position information detected by the position detection device 50A of the mobile terminal 30B is transmitted.

A series of flows of the abnormality management device 40 in the support system for the work machine 1 will be described mainly with reference to FIG. 6C. The importance determination unit 45 confirms whether or not the abnormality of the work implement 1 is received from the first mobile terminal 30A (S30). Specifically, the importance degree determination unit 45 confirms whether or not the server communication unit 44 receives from the communication device 51A the information in which the abnormality of the work machine 1 and the position of the worker are associated with each other. When the importance degree determination unit 45 confirms that the abnormality of the work implement 1 is received from the first mobile terminal 30A (S30, Yes), the importance degree determination unit 45 determines that the importance degree of the abnormality is the first threshold value or more. Or not (S31). Specifically, the importance degree determination unit 45 acquires the first threshold value from the server storage unit 42 and determines whether the importance degree of the abnormality is equal to or higher than the first threshold value. When the server control device 41 determines that the abnormality is the first threshold value or more, that is, the predetermined importance degree or more (S31, Yes), the instruction unit 46 instructs the supporter of the support source R to select one of the support locations. Instruct the support place to provide support (S32). Specifically, the instruction unit 46 provides support to the supporter via the server communication unit 44 to one preset support place among a plurality of support places stored in the server storage unit 42. Instruct to do so. The instruction unit 46 sends the information including the position information of any one of the support locations and the abnormality of the work machine 1 to the terminal of the supporter of the support source R to notify the supporter of the support source R to the supporter. Instruct the support location to provide support. In addition, the notification unit 47 notifies the support recipient worker or manager that the supporter is going to support (S33). Specifically, for example, the notification unit 47 sends the work machine 1 to the second mobile terminal 30B possessed by the worker who is the support destination via the server communication unit 44 or the management terminal 60 of the manager. Information on the abnormality of the work machine 1, the worker who requested the support, and the supporter is transmitted.

When the server control device 41 determines that the abnormality is less than the first threshold, that is, less than the predetermined importance (S31, No), the importance determination unit 45 determines that the importance of the abnormality is less than the second threshold. It is determined whether there is any (S34). Specifically, the importance degree determination unit 45 acquires the second threshold value from the server storage unit 42 and determines whether the importance degree of the abnormality is less than the second threshold value. When the server control device 41 determines that the abnormality is greater than or equal to the second threshold, that is, less than the predetermined degree of importance (S34, Yes), the instruction unit 46 instructs the first mobile terminal 30A via the server communication unit 44. And instruct to display the release switch 56A (S35). Specifically, the instruction unit 46 instructs the first mobile terminal 30A to display the release switch 56A by transmitting a display instruction signal to the communication device 51A via the server communication unit 44. In addition, the server control device 41 confirms whether or not it has received a request signal (requesting assistance for abnormality) from the first mobile terminal 30A (S36). When the server communication unit 44 receives the request signal from the communication device 51A (S36, Yes), the abnormality management device 40 confirms whether or not the one support location is received from the first mobile terminal 30A ( S37). Specifically, the abnormality management device 40 confirms whether or not the server communication unit 44 receives one support place from the communication device 51A. When the one support location is received from the first mobile terminal 30A (S37, Yes), the instruction unit 46 instructs the supporter of the support source R to support the one support location (S38, No.). 4 steps). Specifically, when the one support place is the first place, the instruction unit 46 acquires the position information associated with the one support place from the server storage unit 42. When the one support place is the second place, the instruction unit 46 acquires the second place from the server storage unit 42 based on the position information of the second place. The instruction unit 46 sends the information including the position information and the abnormality of the work machine 1 to the terminal of the supporter of the support source R to support the supporter of the support source R to the one support location. Instruct you to In addition, the notification unit 47 notifies the support recipient worker or manager that the supporter is going to support (S39). Specifically, for example, the notification unit 47 sends the work machine 1 to the second mobile terminal 30B possessed by the worker who is the support destination via the server communication unit 44 or the management terminal 60 of the manager. Information on the abnormality of the work machine 1, the worker who requested the support, and the supporter is transmitted.

The support system for the work machine 1 described above is an abnormality acquisition unit 53A that acquires an abnormality of the work machine 1, a request switch 54A that requests assistance of the abnormality acquired by the abnormality acquisition unit 53A, and a support destination of the assistance. A selection unit 55A capable of selecting one support location from a plurality of support locations, and communication for transmitting one support location selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. And a device 51A.

According to the above configuration, the support source R can confirm the intention that the support for the abnormality is requested by operating the request switch 54A. Therefore, it is possible to eliminate the waste of going to the support even when the support is unnecessary. As a result, it is possible to go to the support only when the support is needed, and it is possible to improve efficiency. Further, the selection unit 55A can previously specify a predetermined support place from a plurality of support places. Therefore, the contact for designating the support destination can be omitted, and the support source R can quickly go to the support location for support.

In addition, the support system for the work machine 1 includes a position detection device 50A that detects the position of at least one of the work machine 1, a worker who operates the work machine 1, and a worker different from the worker, and a plurality of supports. A display unit 52A that displays a predetermined first place set in advance as a place and a second place corresponding to the position detected by the position detection device 50A is provided.
According to the above configuration, the support source R does not go to the position of the work machine 1 or the position of the worker for support, but a place including the position of the work machine 1 or the position of the worker, or a preset predetermined value. In order to go to the support place and to select a support place where a worker other than the worker stays, a person who does not have the authority to correspond to the support source R is the support source R. It is possible to eliminate the waste of dealing with it and improve the efficiency of support.

In addition, the support system for the work machine 1 is provided in the support source R and includes the abnormality management device 40 that can communicate with the communication device 51A, and the abnormality management device 40 receives one support location from the communication device 51A. In this case, the supporter of the support source R has an instruction unit 46 for instructing to support the one support place.
According to the above configuration, since the abnormality management device 40 centrally gives an instruction to the supporter, the supporter R can manage which supporter any supporter is going to support. Therefore, the support instruction can be accurately given.

Further, when the abnormality acquisition unit 53A acquires an abnormality, the support system of the work machine 1 excludes the control device 21 that controls the work machine 1 on the condition of the abnormality and the condition of the control that the abnormality is performed by the control device 21. And a release switch 56A capable of being turned on.
According to the above configuration, even when an abnormality occurs and the control device 21 controls the work implement 1, the control of the work implement 1 is released by operating the release switch 56A, that is, the abnormality is released. be able to. As a result, it is possible to prevent the work efficiency of the work machine 1 from being lowered by the control of the control device 21 due to an abnormality.

Further, the release switch 56A is excluded from the conditions when the abnormality acquired by the abnormality acquisition unit 53A is less than the predetermined importance.
According to the above configuration, when the degree of importance of the abnormality is relatively low, the stop of the work machine 1 can be released by operating the release switch 56A, and the work by the work machine 1 can be continued.
Further, when the abnormality acquisition unit 53A acquires an abnormality, the control device 21 that stops the work machine 1 on the condition of the abnormality, and controls the abnormality when the abnormality acquired by the abnormality acquisition unit 53A is less than a predetermined importance level. And a release switch 56A that can be excluded from the conditions of the device 21.

Further, the communication device 51A transmits the abnormality acquired by the abnormality acquisition unit 53A to the abnormality management device 40, and the abnormality management device 40 notifies the supporter of the support source R when the received abnormality is equal to or higher than a predetermined importance level. It has an instruction unit 46 for instructing to provide support to any one of a plurality of support locations.
According to the above configuration, when the degree of importance of the abnormality is relatively high, it is possible to proceed to the support regardless of the intention of the working machine 1 side. Therefore, the support source R can move to support more quickly when the importance of the abnormality is high, that is, when the urgency is high.

In addition, the mobile terminal 30 includes an abnormality acquisition unit 53A that acquires an abnormality of the work machine 1, a request switch 54A that requests assistance for the abnormality acquired by the abnormality acquisition unit 53A, and a plurality of support locations that are support destinations of the support. A selection unit 55A capable of selecting one support place from the places, and a communication device 51A transmitting the one support place selected by the selection unit 55A to the support source R when a request is made by the request switch 54A. , Are provided.

According to the above configuration, the support source R can confirm the intention that the support for the abnormality is requested by operating the request switch 54A. Therefore, it is possible to eliminate the waste of going to the support even when the support is unnecessary. As a result, it is possible to go to the support only when the support is needed, and it is possible to improve efficiency. Further, the selection unit 55A can previously specify a predetermined support place from a plurality of support places. Therefore, the contact for designating the support destination can be omitted, and the support source R can quickly go to the support location for support.

In addition, the mobile terminal 30 includes a position detection device 50A that detects a position, a predetermined first place that is preset as a plurality of support places, and a second place that corresponds to the position detected by the position detection device 50A. And a display unit 52A for displaying.
According to the above configuration, the support source R does not go to the position of the worker who owns the mobile terminal 30 for the support, but goes to the place including the position of the worker or the predetermined support place set in advance. Therefore, it becomes easy to identify the support recipient.

Further, the support method for the working machine 1 includes a first step of acquiring an abnormality of the working machine 1, and a second step of requesting the support of the abnormality acquired in the first step when the request switch 54A is operated, The third step of selecting one support location from a plurality of support locations that are the support destinations of support, and the one support selected in the third step when the support request is made in the second step. A fourth step of transmitting the location to the support source R.

According to the above configuration, the support source R can confirm the intention that the support is requested, and can avoid the waste of going to the support even when the support is unnecessary. As a result, it is possible to go to the support only when the support is needed, and it is possible to improve efficiency. Further, a predetermined support place can be designated in advance from a plurality of support places. Therefore, the contact for designating the support destination can be omitted, and the support source R can quickly go to the support location for support.

The plurality of support locations may be configured to include the position of the work machine 1 and the position of the worker.
[Second Embodiment]
FIG. 7 shows another embodiment (second embodiment) of the support system for the work machine 1. Hereinafter, the support system for the work machine 1 according to the second embodiment will be described focusing on the configuration different from the above-described embodiment (first embodiment), and the same reference numerals will be given to configurations common to the first embodiment. Detailed explanation is omitted. In the first embodiment, the portable terminal 30 carried by the worker also serves as the display device 70, but in the second embodiment, the display device 70 is provided in the work machine 1 and various types of work machines 1 are provided. It is a display terminal for displaying information. Further, in the first embodiment, the position detection device 50A is provided on the mobile terminal 30 carried by the worker, but in the second embodiment, the position detection device is provided with the positioning device 50B provided on the work machine 1. Is. The position information of the work implement 1 detected by the positioning device 50B is transmitted to the display device 70 via the vehicle communication unit 24.

The display device 70 is a display terminal provided in the work machine 1, and can display various information regarding the work machine 1. As shown in FIG. 7, the display device 70 includes a display control device 71, a communication device 51B, a display unit 52B, and a display operation unit 73. The display control device 71 includes a CPU, an electronic circuit, and the like, and performs various controls regarding the display device 70. The display control device 71 has a display storage unit 72. The display storage unit 72 is a non-volatile memory or the like, and stores information and the like received by the communication device 51B.

The communication device 51B is a device that performs wired communication or wireless communication with the vehicle communication unit 24 and wirelessly communicates with the server communication unit 44 of the abnormality management device 40. The communication device 51B performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 by, for example, Wi-Fi (Wireless Fidelity, registered trademark). The communication device 51B may be a device that performs wireless communication with the vehicle communication unit 24 and the server communication unit 44 via a data communication network, a mobile phone communication network, or the like.

The display unit 52B can display various information stored in the display storage unit 72 and information received by the communication device 51B. The display unit 52B can display, for example, screens as shown in FIGS.
The display operation unit 73 is a dial switch or an operation button that can operate the display device 70. The display operation unit 73 can input an operation signal to the terminal control device 31 and operate the display device 70. When the display unit 52B is an operable touch panel or the like, the display device 70 may be operated by operating the display unit 52B instead of the display operation unit 73.

The display device 70 also includes an abnormality acquisition unit 53B, a request switch 54B, a selection unit 55B, and a release switch 56B. The abnormality acquisition unit 53B acquires an abnormality of the work machine 1. Specifically, the communication device 51B receives the notification information from the vehicle communication unit 24, and the abnormality acquisition unit 53B acquires the abnormality of the work machine 1 based on the notification information. The abnormality of the work machine 1 is associated with the position (position of the work machine 1) detected by the positioning device 50B and transmitted to the abnormality management device 40 by the communication device 51B.

The request switch 54B is a switch that requests assistance for the abnormality acquired by the abnormality acquisition unit 53B. When the request switch 54B is operated, the communication device 51B sends a request signal to the abnormality management device 40 to request the assistance for the abnormality. In the present embodiment, the request switch 54B is an image displayed on the display section 52B of the display device 70, as shown in FIGS. 8B and 8D. When the display unit 52B is a touch panel or the like, the request switch 54B can be operated by operating the display unit 52B. On the other hand, when the display unit 52B is not a touch panel or the like and the display device 70 has the terminal operation unit 33 separately from the display unit 52B, the request switch 54B can be operated by operating the terminal operation unit 33. The request switch 54B is displayed on the display unit 52B when the abnormality acquisition unit 53B acquires the abnormality. On the other hand, if the abnormality acquisition unit 53B has not acquired an abnormality, the abnormality is not displayed on the display unit 52B.

In the present embodiment, the request switch 54B is an image displayed on the display unit 52B. However, the request switch 54B is only required to be able to perform an operation for requesting assistance of the abnormality acquired by the abnormality acquisition unit 53B, and the display device. It may be a physical push button switch provided around 70 or the driver's seat 10 of the working machine 1, and is not limited to the above configuration. The request switch 54B is displayed on the display unit 52B when the abnormality acquisition unit 53B acquires an abnormality, and is not displayed on the display unit 52B when the abnormality acquisition unit 53B has not acquired an abnormality, but the request switch 54B is not displayed. May be displayed in a different display form when the abnormality acquisition unit 53B has not acquired any abnormality, and the display method is not limited to the above configuration.

The selection unit 55B can select one support place from a plurality of support places that are support destinations of support. Specifically, the selection unit 55B includes a CPU, a program stored in the display storage unit 72, and the like. The selection unit 55B causes the display unit 52B of the display device 70 to display a plurality of support locations as candidates for support destinations of support. Specifically, for example, the selection unit 55B causes the display unit 52B to display the selection screen W2 as shown in FIG. 8C. The display unit 52B displays the candidate block 81B and the enter button 82B on the selection screen W2. The candidate block 81B is associated with one support place out of a plurality of support places, and the one support place is selected by operating. The candidate block 81B is displayed in a different display form such that the color changes before and after selection. In the candidate block 81B, the "field with the working machine (you)" indicating the field with the work machine 1, the "field with the boss (worker name)" showing the field with the worker's boss, and the administrator “Office with manager” indicating the office C where the work is performed, fields A and B, barn D, dealer E, etc. are displayed. The determination button 82B is a button that is operable and determines (determines) the selection of the support location corresponding to the selected candidate block 81B as one support location to which the support is requested. Note that the candidate block 81B may have an item of “select other place” in addition to the above-mentioned support place, and when the candidate block 81B of “select other place” is selected, another support place is selected. The configuration may be such that the screen transitions to a screen to be displayed. In addition, the configuration is such that even if the decision button 82B is not operated, by operating the candidate block 81B, the selection of the support location corresponding to the operated candidate block 81B is determined as one support location to which the support is requested. May be displayed, and the display of the selection screen W2 is not limited to the above configuration.

The one support location selected by the selection unit 55B is transmitted by the communication device 51B to the support source R (abnormality management device 40) when a request is made by the request switch 54B. In other words, the communication device 51B transmits the one support location selected by the selection unit 55B to the support source R when a request is made by the request switch 54B. The plurality of support locations include a first location and a second location. That is, the display unit 52B displays the first place and the second place as a plurality of support places.

The release switch 56B is a switch capable of excluding an abnormality from the condition of the control performed by the control device 21. In the present embodiment, the release switch 56B is a switch capable of excluding an abnormality from the stop condition of the work machine 1 of the control device 21. When the release switch 56B is operated, the communication device 51B transmits a release signal, thereby transmitting to the abnormality management device 40 that the support for the abnormality is unnecessary. In the present embodiment, the release switch 56B is an image displayed on the display device 70, as shown in FIG. 8D. When the display unit 52B is a touch panel or the like, the release switch 56B can be operated by operating the display unit 52B. On the other hand, when the display unit 52B is not a touch panel or the like and the display device 70 has the terminal operation unit 33 separately from the display unit 52B, the release switch 56B can be operated by operating the terminal operation unit 33. The release switch 56B is displayed on the display unit 52B when the abnormality acquired by the abnormality acquisition unit 53B is less than the predetermined importance. On the other hand, when the abnormality acquired by the abnormality acquisition unit 53B is equal to or higher than the predetermined importance, the abnormality is not displayed on the display unit 52B. Specifically, when the abnormality acquired by the abnormality acquisition unit 53B is less than the predetermined importance, the display control device 71 displays the release switch 56B on the display device 70, and when the abnormality is equal to or higher than the predetermined importance. The display control device 71 hides the release switch 56B.

In the present embodiment, the release switch 56B is an image displayed on the display device 70. However, the release switch 56B only needs to be able to perform an operation to release the support for the abnormality acquired by the abnormality acquisition unit 53B. It may be a physical push button switch provided around 70 or the driver's seat 10 of the working machine 1, and is not limited to the above configuration. Further, in the present embodiment, the release switch 56B is displayed on the display unit 52B when the abnormality acquired by the abnormality acquisition unit 53B is less than the predetermined importance level, and is displayed on the display unit when the abnormality is equal to or higher than the predetermined importance level. Although not displayed on 52B, the release switch 56B may be displayed in a different display form when the abnormality is equal to or higher than a predetermined importance level, or may be always displayed when the abnormality occurs. The display method is not limited to the above configuration.

Hereinafter, a series of flows of the support system for the working machine 1 when an abnormality occurs in the working machine 1 will be described.
First, a series of flows of the work implement 1 in the support system for the work implement 1 will be described mainly with reference to FIG. 9A. The control device 21 confirms whether or not an abnormality has occurred in the work machine 1 (S51). Specifically, the control device 21 confirms whether the notification information is transmitted from the abnormality detection unit 25. When the abnormality detection unit 25 detects a failure or abnormality of an electrical component, a failure or abnormality of the work device 2, the abnormality detection unit 25 transmits notification information to the control device 21, and the control device 21 notifies the notification information. Confirm the occurrence of abnormality by receiving.

When confirming that the working machine 1 has an abnormality (Yes in S51), the control device 21 stops the working machine 1 (S52). When the work implement 1 is stopped, the control device 21 transmits an abnormality from the vehicle communication unit 24 to the communication device 51B of the display device 70 (S53).
The control device 21 confirms whether the release switch 56B has been operated from the communication device 51B of the display device 70 (S54). Specifically, the control device 21 confirms whether or not the vehicle communication unit 24 receives from the communication device 51B that the release switch 56B has been operated. When the control device 21 confirms that the release switch 56B has been operated from the communication device 51B of the display device 70 (S54, Yes), the control device 21 excludes the above received conditions from the stop condition of the work machine 1, and the work machine 1 Is stopped (S55).

Next, a series of flows of the display device 70 in the support system of the work machine 1 will be described mainly with reference to FIG. 9B. The abnormality acquisition unit 53B confirms whether the communication device 51B has received the notification information from the vehicle communication unit 24 (S60). When the communication device 51B receives the notification information (S60, Yes), the abnormality acquisition unit 53B acquires the notification information received by the communication device 51B (S61, first step). The abnormality acquisition unit 53B acquires the abnormality of the work machine 1 based on the acquired notification information. When the abnormality acquisition unit 53B acquires the abnormality of the work implement 1, the positioning device 50B receives the satellite signal transmitted from the positioning satellite, and based on the satellite signal, the position of the display device 70, that is, the display device 70. The position of the working machine 1 provided is detected (S62). The communication device 51B transmits the abnormality of the work implement 1 acquired by the abnormality acquisition unit 53B and the position of the work implement 1 detected by the positioning device 50B to the outside (the abnormality management device 40) in association with each other (S63).

The display control device 71 causes the display unit 52B to display the request switch 54B (S64). The display control device 71 confirms whether the instruction unit 46 of the abnormality management device 40 has instructed to display the release switch 56B (S65). Specifically, the display control device 71 confirms whether or not the communication device 51B receives a display instruction signal (to display the release switch 56B) from the server communication unit 44 of the abnormality management device 40. When the instruction unit 46 instructs the release switch 56B to be displayed (S65, Yes), the display control device 71 causes the display unit 52B to display the release switch 56B (S66). The display control device 71 confirms whether the release switch 56B is operated (S67). When the release switch 56B is operated (S67, Yes), the communication device 51B transmits a release signal (indication that the release switch 56B has been operated) to the vehicle communication unit 24, and the display control device 71 causes the release switch 56B to operate. 56B is hidden (S68).

The display control device 71 confirms whether the request switch 54B has been operated (S69). When the request switch 54B is operated (S69, Yes), the communication device 51B transmits a request signal (to request assistance for the abnormality) to the abnormality management device 40, and the display control device 71 does not turn on the request switch 54B. Display (S70, second step). When the display control device 71 hides the request switch 54B, the selection unit 55B causes the display unit 52B to display a plurality of support locations as candidates for support destinations of support (S71). The display control device 71 confirms whether one support place is selected from the plurality of support places (S72). Specifically, the display control device 71 confirms whether the candidate block 81B is in the selected state and the decision button 82B has been operated. When the first mobile terminal 30A is operated and one support location is selected from the plurality of support locations (S72, Yes), the communication device 51B transmits the one support location to the server communication unit 44. (S73, third step). That is, the communication device 51B transmits the one support location selected by the selection unit 55B to the support source R when a request is made by the request switch 54B.

In addition, a series of flows of the abnormality management device 40 in the support system of the work machine 1 will be described mainly with reference to FIG. 9C. The importance determination unit 45 confirms whether or not the abnormality of the work implement 1 is received from the display device 70 (S80). Specifically, the importance degree determination unit 45 receives the information in which the server communication unit 44 associates the abnormality of the work implement 1 with the communication device 51B and the position of the work implement 1 detected by the positioning device 50B. Check if there is. When the importance degree determination unit 45 confirms that the abnormality of the work implement 1 is received from the display device 70 (S80, Yes), the importance degree determination unit 45 determines that the importance degree of the abnormality is the first threshold value or more. It is determined whether or not (S81). Specifically, the importance degree determination unit 45 acquires the first threshold value from the server storage unit 42 and determines whether the importance degree of the abnormality is equal to or higher than the first threshold value. When the server control device 41 determines that the abnormality is equal to or higher than the first threshold value, that is, equal to or higher than a predetermined importance level (S81, Yes), the instruction unit 46 instructs the supporter of the support source R to select one of a plurality of support locations. Instruct the support place to provide support (S82). Specifically, the instruction unit 46 provides support to the supporter via the server communication unit 44 to one preset support place among a plurality of support places stored in the server storage unit 42. Instruct to do so. The instruction unit 46 sends the information including the position information of any one of the support locations and the abnormality of the work machine 1 to the terminal of the supporter of the support source R to notify the supporter of the support source R to the supporter. Instruct the support location to provide support. In addition, the notification unit 47 notifies the support recipient worker or manager that the supporter is going to support (S83). Specifically, for example, the notification unit 47 sends the work machine 1 to the second mobile terminal 30B possessed by the worker who is the support destination via the server communication unit 44 or the management terminal 60 of the manager. Information on the abnormality of the work machine 1, the worker who requested the support, and the supporter is transmitted.

When the server control device 41 determines that the abnormality is less than the first threshold, that is, less than the predetermined importance (S81, No), the importance determination unit 45 determines that the importance of the abnormality is less than the second threshold. It is determined whether there is any (S84). Specifically, the importance degree determination unit 45 acquires the second threshold value from the server storage unit 42 and determines whether the importance degree of the abnormality is less than the second threshold value. When the server control device 41 determines that the abnormality is greater than or equal to the second threshold, that is, less than the predetermined importance degree (S84, Yes), the instruction unit 46 releases the display device 70 via the server communication unit 44. It is instructed to display the switch 56B (S85). Specifically, the instruction unit 46 instructs the display device 70 to display the release switch 56B by transmitting a display instruction signal to the communication device 51B via the server communication unit 44. Further, the server control device 41 confirms whether or not it has received a request signal (requesting assistance for abnormality) from the display device 70 (S86). When the server communication unit 44 receives the request signal from the communication device 51B (S86, Yes), the abnormality management device 40 confirms whether or not the one support place is received from the display device 70 (S87). .. Specifically, the abnormality management device 40 confirms whether or not the server communication unit 44 receives the one support place from the communication device 51B. When the one support place is received from the display device 70 (S87, Yes), the instruction unit 46 instructs the supporter of the support source R to support the one support place (S88, fourth step). ). Specifically, the instruction unit 46 acquires the position information associated with one support place from the server storage unit 42. Specifically, when the first place is selected as one of the plurality of support places, the communication device 51B transmits the first place to the support source R. On the other hand, when the second place is selected as one support place among the plurality of support places, the communication device 51B transmits the position information corresponding to the second place to the support source R. For example, when the second place is a field where there is a worker who is working on the working machine 1 in which the abnormality has occurred, the communication device 51B transmits the position information detected by the positioning device 50B of the working machine 1. Further, when the second place is a field where there is a worker different from the worker who was working on the work machine 1 in which the abnormality has occurred, the communication device 51B is a mobile device carried by the different worker. The position information detected by the position detection device 50A of the terminal 30 is transmitted. The instruction unit 46 sends the information including the position information and the abnormality of the work machine 1 to the terminal of the supporter of the support source R to support the supporter of the support source R to the one support location. Instruct you to Further, the notification unit 47 notifies the support recipient worker or manager that the supporter is going to support (S89). More specifically, for example, the notification unit 47 sends the work machine 1 and the work machine to the mobile terminal 30 owned by the support worker via the server communication unit 44 and the management terminal 60 of the manager. The information of the abnormality of 1, the worker who requested the support, and the supporter is transmitted.

The above-described display device 70 of the working machine 1 includes an abnormality acquiring unit 53B that acquires an abnormality of the working machine 1, a request switch 54B that requests assistance of the abnormality acquired by the abnormality acquiring unit 53B, and a location of a support destination of the assistance. When a request is made by the selection unit 55B capable of selecting one support place from a plurality of support places and the request switch 54B, the one support place selected by the selection unit 55B is transmitted to the support source R. And a communication device 51B.

According to the above configuration, the support source R can confirm the intention that the support is requested by operating the request switch 54B. Therefore, it is possible to eliminate the waste of going to the support even when the support is unnecessary. As a result, it is possible to go to the support only when the support is needed, and it is possible to improve efficiency. Further, the selection unit 55B can specify a predetermined support place in advance from a plurality of support places. Therefore, the contact for designating the support destination can be omitted, and the support source R can quickly go to the support location for support.

Further, the display device 70 of the work implement 1 displays a predetermined first place preset as a plurality of support places and a second place corresponding to the position detected by the positioning device 50B provided in the work implement 1. The display unit 52B for displaying is provided.
According to the above configuration, the support source R does not go to the support only to the position of the work machine 1, but supports the place including the position of the work machine 1 or the position of the worker or the predetermined support place set in advance. It becomes easier to identify the recipients of the assistance.

The plurality of support locations may be configured to include the position of the work machine 1 and the position of the worker.
Although the present invention has been described above, it should be considered that the embodiments disclosed this time are exemplifications in all points and not restrictive. The scope of the present invention is shown not by the above description but by the claims, and is intended to include meanings equivalent to the claims and all modifications within the scope.

1 Working machine (tractor)
21 control device 30 mobile terminal 40 abnormality management device (server)
46 Instruction unit 50A Position detection device 50B Position detection device (positioning device)
51A communication device 51B communication device 52A display unit 52B display unit 53A abnormality acquisition unit 53B abnormality acquisition unit 54A request switch 54B request switch 55A selection unit 55B selection unit 56A release switch 70 display device R support source

Claims (11)

An abnormality acquisition unit that acquires the abnormality of the working machine,
A request switch for requesting assistance of the abnormality acquired by the abnormality acquisition unit,
A selection unit capable of selecting one support place from a plurality of support places that are the support destinations of the support,
When a request is made by the request switch, a communication device that transmits the one support location selected by the selection unit to a support source,
A support system for work machines equipped with. A position detection device that detects the position of at least one of the work machine, a worker who operates the work machine, and a worker different from the worker;
A display unit for displaying a predetermined first place preset as the plurality of support places and a second place corresponding to the position detected by the position detecting device;
The work machine support system according to claim 1, further comprising: An abnormality management device provided at the support source and capable of communicating with the communication device,
The abnormality management device includes an instruction unit for instructing a supporter of the support source to provide support to the one support place when the one support place is received from the communication device. The support system for the working machine described in 2. When the abnormality acquisition unit acquires an abnormality, a control device that controls the working machine on the condition of the abnormality,
A release switch capable of excluding the abnormality from the condition of control performed by the control device,
The support system for a working machine according to claim 1, further comprising: The support system for a work machine according to claim 4, wherein the release switch excludes the abnormality acquired by the abnormality acquisition unit from the condition when the abnormality is less than a predetermined importance level. The communication device transmits the abnormality acquired by the abnormality acquisition unit to the abnormality management device,
The abnormality management device has an instruction unit for instructing a supporter of the support source to support one of the plurality of support locations when the received abnormality has a predetermined importance level or higher. The support system for a working machine according to any one of claims 1 to 5. An abnormality acquisition unit that acquires the abnormality of the working machine,
A request switch for requesting assistance of the abnormality acquired by the abnormality acquisition unit,
A selection unit capable of selecting one support place from a plurality of support places that are the support destinations of the support,
When a request is made by the request switch, a communication device that transmits the one support location selected by the selection unit to a support source,
Mobile terminal equipped with. A position detection device for detecting the position,
A display unit for displaying a predetermined first place preset as the plurality of support places and a second place corresponding to the position detected by the position detecting device;
The mobile terminal according to claim 7, further comprising: An abnormality acquisition unit that acquires the abnormality of the working machine,
A request switch for requesting assistance of the abnormality acquired by the abnormality acquisition unit,
A selection unit capable of selecting one support place from a plurality of support places that are the support destinations of the support,
When a request is made by the request switch, a communication device that transmits the one support location selected by the selection unit to a support source,
The display device of the working machine equipped with. A display unit is provided that displays a predetermined first place that is preset as the plurality of support places and a second place that corresponds to a position detected by a position detection device provided in the work machine. 9. A display device for a working machine according to item 9. A first step of acquiring an abnormality of the work machine,
A second step of requesting assistance of the abnormality acquired in the first step when the request switch is operated,
A third step of selecting one support place from a plurality of support places which are the support destinations of the support;
A fourth step of transmitting the one support location selected in the third step to a support source when the support request is made in the second step;
A support method for work machines equipped with.