JP7079869B1 - Return service method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a return service method used in an electronic commerce market, which eliminates inconvenience of a return buyer, improves customer satisfaction of a seller, and suppresses cost increase. SOLUTION: The return service method is to attach a special form of invoice containing return information to a product and to scatter multiple return boxes by region to accept returns in real time and to receive return information for returns. Provides real-time delivery to courier, seller and shopping malls for quick return processing. [Selection diagram] Fig. 1

Description

The present invention relates to a method of returning a product delivered by home delivery.

Currently, the return service method used in the e-commerce market is a method in which the purchaser directly selects a delivery company to return the product, or a user accepts returns by himself / herself to the delivery company contracted by the seller. , There is a method in which the delivery staff of the delivery company visits and picks up the returned product and delivers it to the seller.

In the former case, the inconvenience of having to directly select a courier company arises for the purchaser.

In the latter case, the buyer who wants to return must wait until the courier visits, and whether the goods picked up by the courier have been returned correctly and whether the settlement has been canceled correctly. There was an inconvenience that confirmation could not be obtained until a considerable amount of time had passed after the return.

In addition, the shopping mall and seller of the product seller cannot grasp the delivery tracking information for the product in the process of being returned in real time, and therefore, inquiries about customer satisfaction service (C / S, Customer / Strategy) are frequently made. As a result, customer dissatisfaction is accumulated, and the cost increase for responding to it is weighted.

Korean Published Patent No. 10-2005-0030271: Delivery and Return Management Method for Goods Korea Registered Patent No. 10-930819: Logistics processing equipment and methods that provide invoices and delivery information in real time.

An object of the present invention proposed to solve the above-mentioned problems is to enable quick returns to be accepted by using the return information written on the invoice at the time of delivery, and to be able to return quickly in the return box. To provide a return service method.

In the return service method according to the present invention for achieving the above-mentioned technical problems, when the purchaser makes a payment for the product on the shopping mall server, the invoice server receives the payment information for the product from the shopping mall server and the invoice. The information is generated, the invoice server provides the invoice information to the shopping mall server and the seller terminal, and the seller terminal outputs the invoice containing the invoice information, and includes the invoice information. At the stage when the goods with the invoice attached are delivered by the courier; when the return recognition slip provided on the invoice is read from the scanner provided on the return box, the return box communication provided on the return box The stage where the department transmits the return information contained in the return recognition invoice to the return service server; and the return service server manages the return information by the delivery company, the delivery company server, the shopping mall server, and the seller. The return information includes the stage of transmitting to the terminal and the purchaser terminal, and the return information includes the seller information regarding the seller, the shopping mall information regarding the shopping mall, the returned product information regarding the product, and the returned home delivery regarding the delivery company. It includes at least one of vendor information, buyer information about the buyer, and return classification information for the courier to classify the returned goods.

According to the present invention, since return boxes are installed in many areas, returns can be accepted in real time, and return information for returns can be provided to courier companies, sellers, and shopping malls in real time. Therefore, the reliability of electronic commerce can be ensured, and as a result, the electronic commerce market can be further activated and grown. That is, the present invention can accept returns in real time and can automatically provide return information for returns to courier companies, shopping malls, and sellers.

Therefore, the buyer can quickly accept the return at the desired return box at the desired time and can check the return process in real time, and as a result, the satisfaction of the buyer can be increased. ..

Instead of visiting an unspecified number of people to pick up products, a courier or courier can visit a return box provided in place to pick up a large number of products, resulting in quick and convenient return processing. It can be carried out. Therefore, the product can be picked up efficiently and the effect of cost reduction can be achieved.

In a shopping mall, quick returns can quickly refund or settle payments to buyers or sellers, and as a result, customer (buyer or seller) satisfaction can be improved.

The block diagram of the Example of the communication system to which the return service method which concerns on this invention is applied. The figure which showed the structure of the return service server which provides the return service method which concerns on this invention. The flow chart of an Example of the return service method which concerns on this invention. The figure which showed the return recognition tag applied to the return service method which concerns on this invention.

Hereinafter, examples of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 is a configuration diagram of an embodiment of a communication system to which the return service method according to the present invention is applied, and FIG. 2 is an example showing a configuration of a return service server that provides the return service method according to the present invention. It is a figure.

As shown in FIG. 1, the communication system to which the return service method according to the present invention is applied includes a shopping mall server 30 that trades products online and a seller terminal used by the seller who sells the products. 10, a purchaser terminal 40 used by the purchaser who purchases the product, a return box 60 for storing the returned product, and a home delivery to deliver the product to the buyer or have the buyer return the product to the seller. From the delivery company server 50 managed by the business company, the invoice server 70 that generates an invoice including the return recognition slip and outputs it to the seller terminal, and the scanner provided in the return box 60. When the return information included in the return recognition invoice is read, the return service server 20 for transmitting the return information to the shopping mall server, the delivery company server, and the seller terminal is included.

The present invention can provide prompt cancellation and management of returns by providing a return service using a return box.

When purchasing goods from an online shopping mall, the main constituents of the online shopping transaction are the seller who sells the goods in the shopping mall, the shopping mall, the buyer who purchases the goods, and the invoice who delivers the goods, and others. , A business company that generates an invoice when a purchase occurs (hereinafter, abbreviated as an invoice business company) may also be included. The invoice server 70 and the return service server 20 may be managed by the invoice company.

The seller terminal 10 is managed by the seller, the shopping mall server 30 is managed by the shopping mall, the purchaser terminal 40 is managed by the purchaser, and the courier server 50 is managed by the courier. The invoice server 70 is managed by the invoice company, the return box 60 is managed by the return service server 20, and the return service server 20 is managed by the administrator.

As shown in FIG. 2, the return service server 20 includes a communication unit 21 that communicates with the server and a terminal, an input unit 23 for receiving input of various information from an administrator, and various types to the administrator. It includes an output unit 24 for outputting information, a storage unit 25 for storing various information, and a control unit 22 for controlling the functions of the communication unit, the input unit, the output unit, and the storage unit. ..

The seller terminal 10 may be a personal computer (PC), or may be a wireless terminal such as a tablet PC or a smartphone.

The purchaser terminal 40 may also be a personal computer (PC), or may be a wireless terminal such as a tablet PC or a smartphone.

The invoice server 70, the shopping mall server 30, and the courier server 50 may be network servers that are generally used at present.

FIG. 3 is a flow chart of an embodiment of the return service method according to the present invention, and FIG. 4 is an exemplary diagram showing a return recognition tag applied to the return service method according to the present invention.

First, when there is a product settlement by the purchaser on the shopping mall server 30, the shopping mall server 30 accepts an order for the product (302).

Next, the invoice server 70 receives payment information for the product from the shopping mall server 30 to generate invoice information (304), and provides the invoice information to the shopping mall server 30 and the seller terminal 10 for sale. The personal terminal 10 outputs the invoice information provided by the invoice company on the invoice (306), attaches the invoice to the product, and then transmits the product to the delivery company. The courier company uses the invoice to deliver the goods to the purchaser (308).

In this case, when the purchaser purchases a product from the shopping mall, the invoice server 70 generates invoice information for the product and transmits it to the shopping mall server 30 and the seller terminal 10, and the seller is the seller. When the terminal 10 outputs the invoice information on the invoice, attaches the invoice to the product, and the seller provides the product with the invoice pasted to the delivery company, the delivery company delivers the product to the purchaser. The basic process is the same as the product delivery method currently commonly used.

However, the present invention is characterized in that the invoice is provided with a return recognition tag 42. As shown in FIGS. 1 and 4, the return recognition tag 42 is printed on the invoice together with the invoice information.

The return recognition tag 42 may be provided on the invoice so that it can be cut off from the invoice or peeled off in the form of a sticker.

In this case, the user can cut the return recognition tag 42 from the invoice or peel off the return recognition tag 42 for use.

The return information related to the return is displayed on the return recognition tag 42 in the form of a barcode or a QR code (registered trademark).

For example, the returned goods include information about the seller of the returned goods (seller's name, trade name, code, address, telephone number, etc., hereinafter abbreviated as seller information) and the returned goods. Information about the shopping mall sold (shopping mall trade name, code, address, phone number, etc., hereinafter abbreviated as shopping mall information) and information about returned products (product name, product code, selling price, etc.) , Abbreviated as returned goods information), information about the courier who delivers the returned goods (such as the courier's trade name, code, address, and phone number, hereinafter abbreviated as returned courier information) and returned goods. Contains at least one piece of information about the purchaser of the goods (such as the buyer's name, address, and phone number, hereinafter referred to as the buyer information for short) and the returned goods classification information that the courier can classify the returned goods. You can do it.

Incidentally, when the purchaser purchases the product, the shopping mall server 30 transmits the payment information for the product to the invoice server 70.

In this case, the invoice server 70 generates the invoice information using the payment information for the product.

Further, the invoice server 70 generates the return information together with the invoice information.

The invoice information including the return information is transmitted so that the invoice including the return recognition tag can be output by the seller terminal 10. The return service server 20 may be managed by the administrator of the invoice server 70, or may be managed by an administrator of a business company other than the administrator of the invoice server 70.

The seller outputs the invoice information and the return information on the invoice, and outputs the return information to the part of the return recognition slip provided in the invoice. The return information may be output in the form of a barcode, a QR code (registered trademark), or an RFID in the form of a part 42 of the return recognition tag of the invoice. In this case, the return recognition tag 42 may be printed directly on the invoice and output so that it can be peeled off from the invoice in the form of a sticker and used as described above. That is, the return recognition tag may be output in the form of a sticker that can be individually peeled off from the invoice.

That is, the return recognition tag may be provided in a form that can be attached to and detached from the invoice. As a result, the purchaser can use the return recognition tag separately from the invoice when he / she wants to return the product. Further, when the return identification tag is provided in the form of a sticker separate from the invoice, the purchaser can use the return recognition tag in the form of the sticker while possessing it.

In the following description, the return identification tag is printed directly on the invoice, the return recognition tag is provided on the invoice so as to be removable in the form of a sticker, and the return recognition tag is described. Any case provided in the form of a separate sticker may apply.

The seller attaches the invoice to the product and transmits the product to the courier company, and the courier who belongs to the courier company delivers the product to the address of the purchaser described in the invoice.

Then, after the delivery of the product to the purchaser is completed, if the purchaser wants to return the product, the purchaser visits the place where the return box is provided and displays the product 41 to be returned by the scanner of the return box. Then, the product 41 is put into the return box (310).

As the return box, for example, a post box or the like, whose utilization has declined in recent years, may be utilized. That is, from the aspect of recycling resources, a post that has been less utilized in recent years may be used as the return box. Currently, posts are scattered in many areas, so they can be efficiently used as return boxes.

In this case, the return box 60 is provided with a scanner 61 that reads the return information output on the return recognition tag 42. When the return information included in the return recognition tag 42 is read by the scanner 61, the information regarding the returned product 41 read from the return recognition tag 42, that is, the return information is transmitted to the return service server 20. Will be done.

Incidentally, when the purchaser who intends to return the product after receiving the product causes the scanner 61 provided in the return box 60 to read the return information output on the return recognition slip 42, the product is returned to the product. The information is transmitted to the return service server 20, and then the purchaser puts the product 41 in the return box 60.

For example, the return identification tag may be attached to the invoice and issued, in which case the purchaser may peel off the return recognition tag like a sticker and have the scanner of the return box read it. can.

In this case, the unique number and password of the return box 60 may be transmitted to the return service server 20 together with the article classification information.

The return information, the unique number, the password, and the like may be transmitted to the return service server 20 via the return box communication unit 63 provided in the return box 60.

Finally, the return service server 20 transfers the return information, the unique number, the password, and the like sent from the return box 60 to the courier server 50, the shopping mall server 30, and the seller terminal 10. May be transferred to (314). As a result, the product 41 placed in the return box 60 can be quickly delivered to the seller, and the information regarding the delivery can be quickly delivered to the purchaser terminal 40, the shopping mall server 30, the seller terminal 10, and the seller terminal 10. It can be transferred to the delivery company server 50.

For example, the returned goods information read by the scanner 61 can be transmitted to the returned goods service server 20, and the returned goods service server 20 transfers the returned goods information to the shopping mall server 30, the purchaser terminal 40, and the like. It can be immediately transmitted to the delivery company server 50 and the seller terminal 10.

In this case, the shopping mall server 30 can immediately cancel the payment of the purchaser even before the product to be returned from the return information reaches the seller, and the payment can be canceled extremely quickly.

Therefore, the purchaser also eliminates the inconvenience of having to understand the process of returning the product by canceling the settlement immediately after putting the returned product in the return box.

The seller can also quickly know what kind of product will be returned by using the return information sent from the return service server 20, and can quickly take measures for dealing with this.

The courier company designates a courier who visits the return box 60 when the return information is sent from the return service server 20. When the designated courier visits the return box 60 and inputs the password into the return box input unit 62 provided in the return box corresponding to the unique number, the return box 60 is opened. The courier may collect the product 41 contained in the return box 60 and return it to the seller.

That is, according to the present invention, the invoice attached to the product 41 may include the return recognition tag 42, and the return box 60 is provided with a scanner 61 capable of reading the return recognition tag 42.

In this case, the purchaser causes the scanner to read the return recognition tag included in the invoice, and then puts the product 41 in the return box 60. The return identification tag read from the scanner contains information related to the return, that is, the return information. The return service server 20 that has received the return information provides the return information to the shopping mall server 30, the purchaser terminal 40, the courier server 50, and the seller terminal 10, so that the product can be returned. Can be managed quickly.

The object of the present invention as described above is that the customer has an intermediate situation between the problem that the returning purchaser and the courier must face each other and the intermediate situation until the returned product is delivered to the seller by the courier. It is to improve the problem that it is difficult to understand and the problem that the settlement is not canceled immediately.

That is, according to the present invention, the purchaser does not have to wait until the delivery person arrives, and can visit the return box of his / her desired time at his / her desired time and return the goods at any time. Therefore, the buyer can quickly accept the return and cancel the settlement in real time, and as a result, the satisfaction of the buyer is increased.

The courier can easily collect the goods from the return box without the inconvenience of having to face the buyer directly and the stress caused by it. That is, instead of visiting an unspecified number of people to pick up products, a courier or a courier can visit a return box provided in a predetermined position and pick up a large number of products at once, thereby quickly. You can process returns.

The shopping mall server can quickly refund or settle the payment to the purchaser or the seller by the early return processing, and as a result, the satisfaction of the customer (the purchaser or the seller) is increased. That is, the shopping mall server can cancel the payment as soon as the return information is received from the return service server, and the purchaser and the seller can quickly confirm the presence or absence of the cancellation.

The features of the present invention can be summarized as follows.
For example, when the return box 60 is provided in a convenience store, the purchaser does not need to enter a reservation number, his / her own telephone number, or the like in the return box 60 in the convenience store, and the return box 60 is attached to the product 41. The product 41 can be easily returned by simply having the scanner 61 provided in the return box 60 read the return recognition slip 42.

That is, in the present invention, the return recognition slip 42 that functions as a return invoice is provided in the form of a barcode, QR code (registered trademark), RFID, etc., and may be particularly attached to the product 41 together with the invoice. ..

When the purchaser who received the product 41 to which the return recognition tag 42 is attached wants to return the product, the return recognition slip 42 is peeled off and read by the scanner 61.

When the return recognition tag 42 is read by the scanner 61, the door of the return box 60 may be opened, and the purchaser simply puts the product to be returned into the return box 60 without performing any further action. So, the whole process for returning is completed.

In this case, after the return recognition tag 42 is read by the scanner 61, the return box communication unit provided in the return box transmits the return information included in the return recognition slip to the return service server. You can do it.

The seller terminal, the shopping mall server, and the courier server may each store information regarding returns. However, all information related to returns is managed by the return service server 20 or transferred to the seller terminal, the shopping mall server, the courier server, etc. via the return service server 20. You can do it.

In this case, the courier server may collect the returned products using the return classification information and deliver them collectively to the seller. As a result, the courier server can efficiently deliver the returned product to the seller.

That is, using the return classification information included in the return information on the return identification tag, the courier does not have to return the returned goods one by one to the seller, and the returned goods are classified and efficiently sold by the seller. Can be delivered to.

For example, when the purchaser reads the return recognition slip by the scanner of the return box and then puts the product in the return box, the information is transmitted to the shopping mall server via the return service server, thereby causing the shopping mall. The server can process the cancellation of the purchase immediately. In this case, the courier does not have to deliver the returned products to the seller one by one, and can classify the returned products by the seller and deliver them to the seller all at once.

Further, the return classification information may be added with the classification information requested by the delivery company based on the address of the recipient for smooth classification of the delivery box. For example, the return identification tag may include pick-up destination and delivery destination sales office information, delivery destination terminal information, delivery staff information (name and contact information) in charge of pick-up and delivery, and the like. Therefore, according to the present invention, it is possible to classify delivery boxes according to the environment of each delivery company.

Those skilled in the art to which the present invention belongs should be able to understand that the present invention may be practiced in other specific embodiments without altering its technical ideas or essential features. Therefore, it should be understood that the examples described above are exemplary and not limited in all respects. The scope of the present invention is defined by the scope of claims described later rather than the detailed description described above, and the meaning and scope of the claims and all modified or modified forms derived from the equivalent concept thereof are the present invention. It should be construed as being included in the scope of the invention.

10 Seller terminal 20 Return service server 30 Shopping mall server 40 Buyer terminal 41 Product 42 Bar code 50 Delivery company server
60 Return Box 61 Scanner 62 Return Box Input Unit 63 Return Box Communication Unit 70 Invoice Server

Claims (4)

When the purchaser makes a payment for the product on the shopping mall server, the invoice server receives the payment information about the product from the shopping mall server and generates the invoice information and the returned goods information, and the invoice server receives the invoice information and the returned goods. The stage where the information is provided to the seller terminal, the invoice with the return recognition slip attached is output by the seller terminal, and the product with the invoice attached is delivered by the delivery company;
When the return recognition slip provided on the invoice is read from any of the scanners provided on the return boxes scattered in many areas, the return box communication unit provided on the return box recognizes the returns. The stage of transmitting the return information, the unique number of the return box, and the password contained in the form to the return service server;
The stage in which the return service server transmits the return information to the courier server managed by the courier, the shopping mall server, and the seller terminal; and the shopping mall server receives the return information immediately. Including the stage of canceling the payment and the courier collecting the goods from the return box;
When the invoice is output, the return information is output to the return recognition tag, and the return information is output.
The returned goods include information about the seller of the returned goods, information about the shopping mall that sold the returned goods, information about the returned goods, information about the courier who delivers the returned goods, and the like. A return service method comprising at least one of information about a purchaser of the returned merchandise and at least one of the returned goods classification information that classifies the returned merchandise by the courier. The return service method according to claim 1, wherein the return information displayed on the return identification tag is in the form of a barcode, a QR code (registered trademark), or an RFID. The return service method according to claim 1, wherein the return recognition tag is in the form of being cut off from the invoice or peeled off like a sticker. The return classification information includes at least one of pick-up destination, delivery destination branch information, delivery destination terminal information, name and contact information of a delivery person in charge of pick-up and delivery, and is based on the return classification information. The return service method according to claim 1, which enables delivery box classification according to the environment of each delivery company.

Images