JP7076796B2 - Cooperation assistance system and cooperation assistance method - Google Patents

Description

The present invention relates to a cooperation assistance system and a cooperation assistance method for assisting cooperation to a user who needs consideration and assistance.

Barrier-free environments are being studied that make it easier for people with special needs, such as people with physical disabilities, who are socially and environmentally vulnerable to live. For example, when a person requiring special attention needs the assistance of volunteers or staff at a facility, event venue, etc., a technique for notifying with a nearby supporter by using proximity wireless communication is being studied (for example,). See Patent Document 1). In the technique described in this document, the support-requiring terminal transmits information on the requested support content to the supporter-side terminal, and the supporter-side terminal relates to the received information and the skill of the supporter. The information is compared, and when the support content of the person requiring support and the skill information of the supporter match by the comparison means, the supporter sends the consent information to the terminal.

Further, a technique for switching the communication mode according to the situation is being studied (see, for example, Patent Document 2). In the technique described in this document, the state information of the inter-device link between the first user terminal and the second user terminal is acquired, and the first communication mode and the first communication mode are obtained according to the state information of the inter-device link between the terminals. Switch the communication mode of 2.

Japanese Patent Application Laid-Open No. 2003-157322 Special Table 2014-531840

In short-range communication, it is possible to provide assistance from surrounding supporters, but it may be difficult for the surrounding people alone to provide sufficient assistance. On the other hand, since the communication status depends on the environment, it may not be possible to properly support people requiring special attention.

The cooperation assistance system for solving the above problems includes a public network communication unit, a terminal-to-terminal communication unit, a communication status specifying unit that confirms the communication status with the support server using the public network communication unit, and the communication status. When the specific unit determines that communication with the support server is possible, at least the public network communication unit is used to send a first support request to the support server, and it is determined that communication with the support server is not possible. It is provided with a support request unit for transmitting a second support request to surrounding user terminals by using at least the inter-terminal communication unit.

According to the present invention, it is possible to efficiently assist cooperation with a user who needs consideration and assistance.

The system schematic diagram of the 1st Embodiment. Explanatory drawing of the processing procedure of 1st Embodiment. Explanatory drawing of the processing procedure of 2nd Embodiment. Explanatory drawing of the processing procedure of 3rd Embodiment. The explanatory view of the processing procedure of 4th Embodiment. The explanatory view of the processing procedure of the 5th Embodiment.

(First Embodiment)
Hereinafter, an embodiment in which the cooperation assistance system and the cooperation assistance method are embodied will be described with reference to FIGS. 1 and 2.

As shown in FIG. 1, in the cooperation assistance system of the present embodiment, a user who uses the first user terminal 10 (for example, a socially and environmentally vulnerable person such as a visually impaired person; hereinafter referred to as a "person requiring consideration") is referred to. Assist. The first user terminal 10 is connected to the second user terminal 20 and the support server 30 via terminal-to-terminal communication, the Internet, or the like.

The first user terminal 10 is a computer terminal (for example, a mobile terminal or a wearable terminal) used by a person requiring special attention. The first user terminal 10 includes a control unit 11, a storage unit 12, a sensor unit 13, a position specifying unit 14, a base station communication unit 15, a local communication unit 16, and an input / output unit 17.

The control unit 11 includes a person status specifying unit 111, a communication status specifying unit 112, and a support requesting unit 113.
The personal status specifying unit 111 acquires various information from the sensor unit 13, the network, and the like, and identifies the personal status of the person requiring consideration based on the various information.

The communication status specifying unit 112 detects the communication state and specifies the communication method.
The support request unit 113 transmits a support request or a support request based on the user's personal situation. In the present embodiment, the support request is transmitted from the person requiring consideration to the support server 30, and the support request is transmitted to the supporter.

The storage unit 12 records a dictionary for determining the personal situation and intention of the person requiring consideration and determining an action for supporting the person requiring consideration. In this dictionary, the person's situation and actions are recorded for the motion detection pattern.

In the detection pattern data area, a pattern of values detected by the sensor unit 13 is recorded. For example, the pattern of changes in the movement direction and acceleration in the continuous movement of the first user terminal 10 is recorded. As the "movement", for example, in the case of a white cane, there is "striking the ground twice vertically and drawing w" and the like.

In the personal status data area, information for identifying the status and intention of the person requiring consideration is recorded. For example, in the case of "striking the ground twice vertically and drawing w" using a white cane, it is a request for toilet guidance.
Actions are recorded for the situation / intention.

In the action data area, data related to the desired action (support content) corresponding to the person's situation is recorded. This action includes requirements for supporting people requiring special care (conditions for people who can support them, etc.) and consideration information such as support methods. In the case of a request for toilet guidance, "language is Japanese, gender is the same sex, and you are nearby" can be used as conditions. In addition, information for collaborators to identify and identify people requiring special attention, such as "I have a blind white cane and use sunglasses, a woman in her thirties with medium-sized meat, and hair up to the shoulders" (personal information about the person who cares). ) Can be used. As a support method, for example, use "Please speak from the front. Do not touch before speaking. Please guide by catching your elbow or shoulder on the opposite side of the white cane." Can be done.
Then, in the present embodiment, as the support method, for example, there is a request for support from a person requiring special attention to the support server 30 and a request for support to the supporter.

The sensor unit 13 detects the situation of the person requiring consideration. In the present embodiment, the movement (direction, speed, impact, etc.) of the first user terminal 10 is detected by detecting the acceleration applied to the sensor unit 13.

The position specifying unit 14 executes a process of specifying the location of the person requiring consideration. For example, GPS (Global Positioning System) can be used.
The base station communication unit 15 is a public network communication unit that executes data transmission / reception processing using a public network such as the Internet via a base station such as a mobile carrier base or a public Wi-Fi (registered trademark) access point. be. If it can be connected to the public network, it may be connected via the in-facility network.

The local communication unit 16 is a terminal-to-terminal communication unit that transmits / receives data on a peer-to-peer basis by a terminal-to-terminal communication method. Here, user terminals (peers) communicate directly with each other.

The input / output unit 17 accepts information input by the user and outputs information to the user. As the input / output unit 17, for example, a touch panel display can be used. It is also possible to configure the input unit and the output unit separately.

The second user terminal 20 is a computer terminal (support corresponding device) used by a peripheral person existing around the person requiring consideration and a collaborator who supports the person requiring consideration. The second user terminal 20 includes a control unit, an input / output unit, and a communication unit. The control unit executes a process of notifying the information acquired via the communication unit by light, character display, vibration, sound, or the like in the output unit. Then, the second user terminal 20 outputs the message received from the first user terminal 10 and the support server 30.

The support server 30 is a computer system that supports people requiring special attention. When the support server 30 receives a support request from the first user terminal 10, the support server 30 outputs a support request message to the second user terminal 20 of the collaborator.

The support server 30 is a computer system for supporting persons requiring special attention. The support server 30 includes an information acquisition unit 31, a request destination identification unit 32, and a request unit 33.
The information acquisition unit 31 acquires a support request from the first user terminal 10. In addition, the location information of the location is acquired from the second user terminal 20.

The request destination identification unit 32 identifies an appropriate supporter (candidate) to carry the requested support content. For this purpose, the request destination specifying unit 32 can support the pre-registered supporter by determining the terminal code of the second user terminal 20 used by the supporter, the contact address, and whether or not the supporter can request the supporter. It has a supporter table including.
The request unit 33 transmits a support request to the second user terminal 20.

Next, the outline of the processing in the cooperation assistance method will be described with reference to FIG.
First, the first user terminal 10 executes a detection process of a state requiring consideration (step S1-1). Specifically, the personal situation specifying unit 111 of the control unit 11 acquires the movement (change in acceleration) of the first user terminal 10 from the sensor unit 13. Then, the personal situation specifying unit 111 identifies the detection pattern according to the change in acceleration by using the dictionary recorded in the storage unit 12, identifies the motion corresponding to the detection pattern, and determines the personal situation corresponding to the motion. Identify. Then, the action (support content) associated with the person's situation is specified.

Next, the first user terminal 10 executes a determination process as to whether or not communication with the server is possible (step S1-2). Specifically, the communication status specifying unit 112 of the control unit 11 uses the base station communication unit 15 to determine whether or not communication with the base station is possible.

When it is determined that communication with the server is possible (when "YES" in step S1-2), the first user terminal 10 executes a support request transmission process (step S1-3). Specifically, the support request unit 113 of the control unit 11 transmits a support request to the support server 30 by using the base station communication unit 15. This support request includes consideration information recorded in the storage unit 12, support contents, and information regarding the position information specified by the position specifying unit 14.

Next, the support server 30 executes the support request reception process (step S1-4). Specifically, the information acquisition unit 31 of the support server 30 receives a support request including consideration information from the first user terminal 10.

Next, the support server 30 executes the filtering process of the request destination (step S1-5). Specifically, the request destination specifying unit 32 of the support server 30 identifies the terminal code of the surrounding second user terminal 20 based on the position information of the first user terminal 10. Next, the request destination specifying unit 32 identifies the supportable content associated with the terminal code of the surrounding second user terminal 20 by using the supporter table. Then, the request destination specifying unit 32 identifies the second user terminal 20 of the supporter (candidate) appropriate for carrying the support content, in which the support content of the support request received from the first user terminal 10 is included in the supportable content. do.

Next, the support server 30 executes the support request distribution process to the request destination (step S1-6). Specifically, the request unit 33 of the support server 30 transmits a support request to the contact address of the specified second user terminal 20. This support request includes the content of support and the consideration information of those who need consideration.

Next, the second user terminal 20 executes the support request reception process (step S1-7). Specifically, the second user terminal 20 acquires a support request (including support content and consideration information) from the support server 30. As a result, the supporter supports the person requiring consideration.

On the other hand, when it is determined that communication with the server is impossible (when "NO" is "A" in step S1-2), the first user terminal 10 executes the support request broadcast process (step S2-1). Specifically, the support request unit 113 of the control unit 11 broadcasts the support request using the local communication unit 16. For example, a message indicating the support content requested by the person requiring consideration is transmitted to the second user terminal 20 via the terminal-to-terminal communication method within a predetermined range around the person requiring consideration. This support request includes support content and consideration information.

Next, the second user terminal 20 executes the support request reception process (step S2-2). Specifically, the second user terminal 20 outputs a message indicating a support request to the output unit. Based on this support request, the supporter supports the person requiring consideration.

According to this embodiment, the following effects can be obtained.
(1-1) In the present embodiment, the first user terminal 10 has a detection process for a state requiring consideration (step S1-1), a determination process for determining whether communication with a server is possible (step S1-2), and a support request. (Step S1-3) is executed. By the movement of the first user terminal 10, it is possible to identify the person's situation and efficiently support the person requiring special attention who needs assistance.

(1-2) In the present embodiment, the support server 30 executes a request destination filtering process (step S1-5) and a support request distribution process (step S1-6) to the request destination. As a result, it is possible to request cooperation from people in the vicinity of people requiring special attention, people who can help, and facility staff.

(1-3) In the present embodiment, when it is determined that communication with the server is impossible (when "NO" in step S1-2), the first user terminal 10 executes a broadcast process of the support request (step S2). -1). As a result, it is possible to request support from a peripheral person using the terminal-to-terminal communication method according to the communication status with the server.

(Second embodiment)
Next, a second embodiment embodying the cooperation assistance system and the cooperation assistance method will be described with reference to FIG. Since the second embodiment is configured only by changing the procedure for accepting the support request in the second user terminal 20 of the first embodiment, detailed description thereof will be omitted for the same part. In the first embodiment, the supporter supports the person requiring consideration based on the support request. In the second embodiment, the supporter accepts the support request.

First, as in steps S1-1 and S1-2, the first user terminal 10 has a detection process for a state requiring consideration (step S3-1) and a determination process for determining whether or not communication with the server is possible (step S3-2). To execute.

When it is determined that communication with the server is possible (when "YES" in step S3-2), the first user terminal 10 executes a support request transmission process in the same manner as in step S1-3 (step S3-3). ..

Next, the support server 30 executes a support request reception process (step S3-4) and a request destination filtering process (step S3-5) in the same manner as in steps S1-4 and S1-5.
Next, the support server 30 executes the support request distribution process to the request destination (step S3-6). Specifically, the support server 30 transmits a support request to the specified second user terminal 20. Here, unlike the first embodiment, the support request includes the support content but does not include the consideration information.

Next, the second user terminal 20 executes the support request reception process in the same manner as in step S1-7 (step S3-7).
Next, the second user terminal 20 executes a determination process as to whether or not the acceptance is accepted (step S3-8). Specifically, the second user terminal 20 outputs a message screen indicating that a support request has been made for the support content to the input / output unit. This message screen includes an input button for support availability.

When the support disabled button is selected and it is determined not to accept (in the case of "NO" in step S3-8), the second user terminal 20 ends the process.
On the other hand, when the support enable button is selected and it is determined to be accepted (when "YES" in step S3-8), the second user terminal 20 executes the acceptance transmission process (step S3-9). Specifically, the second user terminal 20 transmits a support acceptance message to the support server 30.

Next, the support server 30 executes the acceptance processing (step S3-10). Specifically, the request unit 33 of the support server 30 acquires the acceptance message from the second user terminal 20.

Next, the support server 30 executes the process of transmitting consideration information (step S3-11). Specifically, the request unit 33 of the support server 30 transmits the consideration information acquired from the first user terminal 10 to the second user terminal 20.

Next, the second user terminal 20 executes the process of receiving the consideration information (step S3-12). Specifically, the second user terminal 20 outputs consideration information to the input / output unit. Based on this consideration information, the supporter supports the person requiring consideration.

According to this embodiment, the following effects can be obtained.
(2-1) In the present embodiment, the second user terminal 20 executes a determination process as to whether or not the acceptance is accepted (step S3-8). This allows the supporter to decide whether or not to accept it according to his / her own situation.

(2-2) In the present embodiment, the support server 30 executes the process of transmitting consideration information (step S3-11). As a result, the consideration information of the person requiring consideration is delivered only when the support request is accepted, so that the diffusion of the consideration information including the personal information can be suppressed.

(Third embodiment)
Next, a third embodiment embodying the cooperation assistance system and the cooperation assistance method will be described with reference to FIG. Since the third embodiment is configured only by changing the procedure after accepting the support request in the second user terminal 20 of the second embodiment, detailed description thereof will be omitted for the same part. .. In the second embodiment, support is provided based on the acceptance of the supporter. In the third embodiment, after acceptance, the consideration information of the person requiring consideration is transmitted.

First, as in steps S3-1 and S3-2, the first user terminal 10 has a detection process for a state requiring consideration (step S4-1) and a determination process for determining whether or not communication with the server is possible (step S4-2). To execute.

When it is determined that communication with the server is possible (when "YES" in step S4-2), the first user terminal 10 executes a support request transmission process (step S4-3). Specifically, the support request unit 113 of the control unit 11 transmits a support request to the support server 30 by using the base station communication unit 15. This support request includes information on support content and location information.

Next, the support server 30 supports the support request reception process (step S4-4), the request destination filtering process (step S4-5), and the request destination, as in steps S3-4 to S3-6. The request delivery process (step S4-6) is executed.

Next, the second user terminal 20 receives the support request (step S4-7), determines whether or not it is accepted (step S4-8), and accepts the support request, as in steps S3-7 to S3-9. The transmission process (step S4-9) is executed.

Next, the support server 30 executes the acceptance receiving process in the same manner as in step S3-10 (step S4-10).
Next, the support server 30 executes the acceptance transfer process (step S4-11). Specifically, the request unit 33 of the support server 30 transfers the acceptance message acquired from the second user terminal 20 to the first user terminal 10.

Next, the first user terminal 10 executes the acceptance processing (step S4-12). Specifically, the support request unit 113 of the control unit 11 receives the acceptance message from the support server 30.

Next, the first user terminal 10 executes a process of transmitting consideration information (step S4-13). Specifically, the support request unit 113 of the control unit 11 transmits consideration information to the support server 30.

Next, the support server 30 executes the transfer process of consideration information (step S4-14). Specifically, the requesting unit 33 transfers the consideration information acquired from the first user terminal 10 to the second user terminal 20.

Next, the second user terminal 20 executes the process of receiving the consideration information in the same manner as in step S3-12 (step S4-15). Based on this consideration information, the supporter supports the person requiring consideration.

According to this embodiment, the following effects can be obtained.
(3-1) In the present embodiment, the support server 30 executes the acceptance transfer process (step S4-11). Then, the first user terminal 10 executes the acceptance reception process (step S4-12) and the consideration information transmission process (step S4-13). As a result, the support server 30 can provide the consideration information to the supporter without temporarily storing the consideration information of the person requiring consideration.

(Fourth Embodiment)
Next, a fourth embodiment embodying the cooperation assistance system and the cooperation assistance method will be described with reference to FIG. In the fourth embodiment, in the first embodiment, only the processing in the case of "A" when it is determined that the communication with the server is impossible (in the case of "NO" in step S1-2) is changed. Therefore, the detailed description of the same part will be omitted. In the first embodiment, the broadcast process of the support request including the consideration information is executed. In the fourth embodiment, consideration information is transmitted based on the conformity response from the second user terminal 20. In this case, the second user terminal 20 is made to hold the determination table regarding the request that can be supported for the support request. Information on the contents that can be supported is recorded in this determination table.

Next, the first user terminal 10 executes a broadcast process of the support request (step S5-1). Specifically, the support request unit 113 of the control unit 11 broadcasts the support request using the local communication unit 16. Here, consideration information is not included in this support request.

Next, the second user terminal 20 executes the support request reception process in the same manner as in step S2-2 (step S5-2).
Next, the second user terminal 20 executes a determination process for conformity (step S5-3). Specifically, the second user terminal 20 confirms whether or not the support content included in the support request is recorded as supportable content in the determination table.

If the support content is not recorded in the determination table as supportable content and it is determined that the supporter is not suitable as the supporter responsible for the requested support content (when "NO" in step S5-3), the second user terminal 20 is , End the process.

On the other hand, when the support content is recorded in the determination table as the supportable content and it is determined that the supporter is suitable as the supporter who bears the requested support content (when "YES" in step S5-3), the second user terminal 20 Executes the transmission process of the conformity response (step S5-4). Specifically, the second user terminal 20 transmits a conforming response to the first user terminal 10 via an inter-terminal communication method.

Next, the first user terminal 10 executes the reception process of the conformity response (step S5-5). Specifically, the support request unit 113 of the control unit 11 receives the conformity response via the local communication unit 16.

Next, the first user terminal 10 executes a process of transmitting consideration information (step S5-6). Specifically, the support request unit 113 of the control unit 11 uses the local communication unit 16 to transmit consideration information to the second user terminal 20 that has returned a conformance response.

Next, the second user terminal 20 executes the process of receiving the consideration information in the same manner as in step S2-2 (step S5-7).

According to this embodiment, the following effects can be obtained.
(4-1) In the present embodiment, the second user terminal 20 executes a determination process for conformity (step S5-3). As a result, if the supporter can support, a conformity response can be sent and consideration information can be obtained.

(Fifth Embodiment)
Next, a fifth embodiment embodying the cooperation assistance system and the cooperation assistance method will be described with reference to FIG. Since the fifth embodiment is configured only by changing the procedure for accepting the support request in the second user terminal 20 of the fourth embodiment, detailed description thereof will be omitted for the same part. In the fourth embodiment, a conformance response is returned based on the determination table. In the fifth embodiment, the supporter accepts the support request.

First, the first user terminal 10 executes the broadcast process of the support request in the same manner as in step S5-1 (step S6-1).
Similar to steps S5-2 and S5-3, the second user terminal 20 executes a support request reception process (step S6-2) and a determination process for determining conformity (step S6-3).

If it is determined that the nonconformity is met (in the case of "NO" in step S6-3), the second user terminal 20 ends the process.
On the other hand, when it is determined to be conforming (when "YES" in step S6-3), the second user terminal 20 executes a determination process as to whether or not it is accepted (step S6-4). Specifically, the second user terminal 20 outputs a message screen indicating that a support request has been made to the display. This message screen includes an input button for support availability.

When the support impossible button is selected and it is determined not to accept (in the case of "NO" in step S6-4), the second user terminal 20 ends the process.
On the other hand, when the supportable button is selected and it is determined to be accepted (when "YES" in step S6-4), the second user terminal 20 executes the transmission process of the acceptance answer (step S6-5). Specifically, the second user terminal 20 transmits an acceptance message to the support server 30.

Next, the first user terminal 10 executes the reception process of the acceptance response (step S6-6). Specifically, the request unit 33 of the support server 30 acquires the acceptance message from the second user terminal 20.

Next, the first user terminal 10 executes the process of transmitting consideration information in the same manner as in step S5-6 (step S6-7).
Then, the second user terminal 20 executes the reception process of the consideration information in the same manner as in step S5-7 (step S6-8).

According to this embodiment, the following effects can be obtained.
(5-1) In the present embodiment, when it is determined to be conforming (when "YES" in step S6-3), the second user terminal 20 executes a determination process as to whether or not it is accepted (step S6-1). 4). As a result, the supporter can decide whether or not to support depending on the situation.

This embodiment can be modified and implemented as follows. The present embodiment and the following modified examples can be implemented in combination with each other within a technically consistent range.
-In each of the above embodiments, a support request is made using the first user terminal 10 (mobile terminal or wearable terminal). The devices used by people requiring special attention are not limited to smart terminals. When supporting a person requiring special attention such as a visually impaired person, a white cane may be used as a user terminal. In addition, crutches or wheelchairs used when the body is physically handicapped due to a disability or injury may be used. Further, a user terminal (mobile terminal or wearable terminal) held by another person with a disability or a socially and environmentally vulnerable person such as a foreigner may be used.

-In each of the above embodiments, the storage unit 12 records a dictionary for determining the person's situation and intention of the person requiring consideration and determining an action for supporting the person requiring consideration. In this dictionary, the person's situation and actions are recorded for the motion detection pattern. In this dictionary, the person's situation and the action may be recorded in association with the location and time zone for the motion detection pattern. In this case, the person status specifying unit 111 specifies the location and the current time from the position specifying unit 14. Then, the action is changed according to the location and the time zone.

In each of the above embodiments, the first user terminal 10 as a device includes a control unit 11, a storage unit 12, a sensor unit 13, a position specifying unit 14, a base station communication unit 15, and a local communication unit 16. The device configuration is not limited to this. For example, the first user terminal 10 may be linked with another computer terminal carried by a person requiring special attention. In this case, the first user terminal 10 is provided with only the sensor unit 13 and the local communication unit 16, and the other computer terminals include the control unit 11, the storage unit 12, the position specifying unit 14, and the base station communication unit 15. , The local communication unit 16 is provided. Then, the user terminal identifies the motion based on the detection pattern acquired from the sensor unit 13, and identifies the person's situation.

Further, as an appropriate supporter to carry the requested support content, a message may be output to the second user terminal 20 having only the peripherals within a predetermined range (for example, the traveling direction). In this case, the control unit 11 identifies the traveling direction of the person requiring consideration by the sensor unit 13 or the like, and outputs a message only to the second user terminal 20 of the peripheral person located in this traveling direction.

-In each of the above embodiments, the first user terminal 10 executes a detection process of a state requiring consideration (step S1-1). Specifically, the personal situation specifying unit 111 of the control unit 11 acquires the movement (change in acceleration) of the first user terminal 10 from the sensor unit 13. If it is possible to detect the situation of a person requiring special attention, it is not limited to the accelerometer. For example, the input information of the input / output unit of the first user terminal 10 may be used to detect the state of need for consideration of the person requiring consideration. For example, the state requiring consideration may be detected by selecting the support button of the support request application in the first user terminal 10.

-In each of the above embodiments, the position specifying unit 14 of the first user terminal 10 uses the GPS function to specify the location of the person requiring consideration. Any method that can identify the location of a person requiring special attention is not limited to the GPS function. For example, it is possible to specify the location by using a wireless LAN access point, a beacon, an indoor positioning system using geomagnetism, or the like.

-In each of the above embodiments, the request destination specifying unit 32 determines, for the supporter registered in advance, the terminal code of the second user terminal 20 used by the supporter, the contact address, and whether or not the supporter can request the supporter. It has a supporter table that includes the contents that can be supported. The information recorded in this supporter table is not limited to these. For example, the following information may be recorded in the supporter table.

(A) Distance between the person requiring consideration and the supporter (candidate) who requested support (b) The position of the person requiring consideration and the position of the supporter (candidate) who requested support (c) Gender and skill set of the supporter (candidate) Attribute information such as, etc. Further, these information may be combined.
Then, the request destination specifying unit 32 acquires the information of the supporter from the second user terminal, and identifies an appropriate supporter based on the information of the person requiring consideration and the information of the supporter.

-In each of the above embodiments, the second user terminal 20 is used as the support support device, but the support request destination is not limited to the user terminal. For example, it may be a support robot or a support system. In the case of toilet guidance, it is possible to use a facility guidance robot and a facility guidance guidance system.

-In each of the above embodiments, the support request is broadcast using the local communication unit 16. In this case, the local communication unit 16 may send a support request to a specific second user terminal 20. For example, the local communication unit 16 stores in advance the contact information such as the address of the second user terminal 20 for transmitting the support request.

-In the third embodiment, the first user terminal 10 executes the consideration information transmission process (step S4-13), and the support server 30 executes the consideration information transfer process (step S4-14). .. Then, the second user terminal 20 executes the process of receiving the consideration information (step S4-15). Here, the base station communication unit 15 or the local communication unit 16 may be used to directly transmit the consideration information from the first user terminal 10 to the second user terminal 20. In this case, for example, the support server 30 notifies the contact information such as the address of the second user terminal 20 when the acceptance transfer process (step S4-11) is executed.

10 ... 1st user terminal, 11 ... control unit, 111 ... personal status identification unit, 112 ... communication status identification unit, 113 ... support request unit, 12 ... storage unit, 13 ... sensor unit, 14 ... position identification unit, 15 ... Base station communication unit, 16 ... local communication unit, 20 ... second user terminal, 30 ... support server.

Claims (6)

Public network communication department and terminal-to-terminal communication department,
Using the public network communication unit, a communication status identification unit that confirms the communication status with the support server, and
When the communication status specifying unit determines that communication with the support server is possible, at least the public network communication unit is used to send a support request for a person requiring special attention to the support server and communicate with the support server. A cooperation assistance system characterized in that, when it is determined that it is not possible, at least the inter-terminal communication unit is used, and the surrounding support response device is provided with a support request unit for transmitting a support request for the person requiring special consideration. The support server that received the support request identifies the support response device of the candidate who notifies the support request.
The cooperation assistance system according to claim 1, wherein the support request is transmitted to the specified support response device. The cooperation assistance according to claim 2, wherein the support server that has received the support request transmits consideration information regarding the person requiring consideration when receiving an acceptance response from the support response device of the candidate. system. The cooperation assistance system according to any one of claims 1 to 3, wherein the consideration information including personal information about the person requiring consideration is transmitted together with the support request. The cooperation assistance system according to any one of claims 1 to 3, wherein when an acceptance response is received from the support response device that has sent the support request, the consideration information regarding the person requiring consideration is notified. It is a method to assist cooperation to users who need consideration by using a cooperation assistance system equipped with a public network communication unit, a terminal-to-terminal communication unit, a communication status identification unit, and a support request unit.
The communication status specifying unit confirms the communication status with the support server by using the public network communication unit.
When the communication status specifying unit determines that communication with the support server is possible, the support requesting unit transmits a support request for a person requiring special attention to the support server using at least the public network communication unit. A cooperation assistance method, characterized in that, when it is determined that communication with the support server is not possible, at least the terminal-to-terminal communication unit is used to send a support request for the person requiring special attention to a surrounding support support device.

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